Information technology analyst jobs in Athens, GA

System Engineer (On-Site | Johns Creek, GA) Optomi, in partnership with a leader in the manufacturing industry, is seeking a Systems Engineer provides hands-on administration, maintenance, and support of enterprise data center and infrastructure technologies. This role requires intermediate to advanced knowledge of Microsoft infrastructure, virtualization, backup solutions, and cloud services in a large-scale enterprise environment. Core Responsibilities: Infrastructure Administration & Support: Administer and support VMware vSphere virtualization environment Manage Microsoft Windows Server environments (2012 R2, 2016, 2019) Maintain and troubleshooting Active Directory services include: Group Policy Objects (GPO) DHCP and DNS Network Policy Server (NPS) Active Directory Federation Services (ADFS) Azure AD Connect integration Microsoft 365 & Collaboration Tools: Support Office 365, Exchange Server (2016, 2019), and Exchange Online Administer SharePoint, Microsoft Teams, and OneDrive Manage email systems and collaboration platform configurations Systems Management & Deployment: Utilize Tanium for endpoint management and patch deployment Optimize server hardware and software while ensuring minimal downtime Monitor system performance, configuration, and capacity management Data Protection & Storage: Support backup solutions including Veeam, Dell PowerProtect Data Manager (PPDM), and Zerto Manage enterprise storage platforms (HPE Nimble, Dell-EMC, NetApp) Implement and maintain disaster recovery and business continuity procedures Operations & Project Work: Monitor and troubleshoot critical data center systems and equipment Participating in infrastructure upgrade and migration projects Respond to incidents with appropriate urgency and documentation Collaborate with cross-functional teams on special assignments Required Qualifications: Bachelor's or associate degree in computer science, Information Technology, or related field OR equivalent combination of education and significant relevant work experience Directory Services: Proven experience with Active Directory, DNS, LDAP, WINS, GPO, SAML, ADFS, and multi-factor authentication Virtualization: Hands-on experience managing large-scale VMware environments Cloud Services: Working knowledge of Microsoft Azure and Azure AD Enterprise Infrastructure: Experience supporting large-scale infrastructure projects in data center operations Operating Systems: Extensive knowledge of Microsoft Windows Server platforms Multi-Vendor Solutions: Ability to work with diverse hardware and software vendors

Job Description Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates Must be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS

Job Description MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States. Job Title: Helpdesk Support Technician (Level 2) Reports to: Support Manager Location: Suwanee, GA We are seeking a Level 2 Helpdesk Support Specialist to join our dynamic workforce and help us reach new heights. This career opportunity is perfect for those who aim to join a team committed to fostering strong relationships, high accountability, and collaborative teamwork. Duties and responsibilities Responsible for resolving moderately complex technical issues Collaborate with internal and external teams Mentor Level 1 technicians and often directly with client end-users and systems to ensure client satisfaction Participate in security incident response Provide technical guidance and drive continuous improvement initiatives Requirements 1. Endpoint and Desktop Support Strong knowledge of Windows 10/11 Proficiency with Microsoft 365 (email setup, Outlook troubleshooting, Teams) Printer/networked device support Malware removal, endpoint protection tools Disk imaging / user profile migration 2. Network Fundamentals Understanding of: DNS, DHCP, TCP/IP VPN configuration and troubleshooting Firewall basics LAN/WAN connectivity and troubleshooting Wi-Fi configuration and troubleshooting 3. Server and Infrastructure Support Basic to intermediate knowledge of: Windows Server (2019/2022) - user/group management, file/print roles, RDS Active Directory - user/group/OU management, group policies Remote Desktop Services (basic troubleshooting) Familiarity with backup systems and disaster recovery concepts 4. Remote Tools & MSP Software Proficiency with ConnectWise Automate, ConnectWise PSA/Manage, ScreenConnect Scripting basics (PowerShell, batch files - advantage if more advanced) 5. Security Awareness MFA troubleshooting Email filtering/spam/phishing protection tools, e.g. MS365 Spam Filter, Defender Endpoint security tools, e.g. SentinelOne Minimum Requirements Certifications Preferred CompTIA A+, Network+, and/or Security+ Microsoft 365 Certified: Modern Desktop Administrator Associate certification or Microsoft 365: Endpoint Administrator certification Soft Skills / Client - Facing Skills Strong written and verbal communication (especially for client communication) Professionalism under pressure (client escalations, SLAs) Ability to document thoroughly in tickets and knowledge base Escalation awareness: knowing when to escalate to Level 3/beyond Time management & prioritization (handling multiple tickets and client urgencies) Demonstrated success with multi-tasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities Experience working in a fast paced, friendly, and team orientated environment Excellent oral and written communication skills Strong organization skills and acute attention to detail Passionate about working with people to solve problems and learn new things Experience working in a fast paced, friendly, and team orientated environment Excellent oral and written communication skills Strong organization skills and acute attention to detail Passionate about working with people to solve problems and learn new things Working conditions The Helpdesk Support Technician position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment. Physical requirements Must be able to lift up to 15lbs

Job Description Kickstart Your Career with an Internship at CPL Are you a student eager to turn classroom learning into real-world impact? At CPL, a nationally recognized Architecture & Engineering firm, we believe in empowering the next generation of designers, engineers, and innovators. Our internship program is your opportunity to gain hands-on experience, collaborate with seasoned professionals, and contribute to projects that shape communities. Why Intern with Us? Real Projects, Real Impact - Work on meaningful assignments that go beyond “busy work.” Mentorship & Learning - Learn from industry experts who are invested in your growth. Collaborative Culture - Join a team that values creativity, curiosity, and fresh perspectives. Career Pathways - Explore your future in architecture, engineering, planning, design, or project management. Who We're Looking For The Information Technology Intern will apply forward-thinking technical expertise toward maintaining CPL's systems by responding to trouble tickets from every office. Reporting to the IT Manger, you will assist in configuring, installing and upgrade software and addressing IT issues. What you bring to the Table · Actively pursuing a BS (or MS) in Information Technology or a related field · Succinct communication skills, both written and verbal · Experience using Microsoft Office (Word/Excel/Teams, etc.) · Technical experience in Microsoft Windows Server/Workstation environments · A Team player · Knowledge of Windows OS application installation as well as Office 365 and other business applications, Core Duties · Respond to requests for IT help from end users · Provide IT assistance as able or escalate requests to other members of the IT team · Configure, install and upgrade PCs, operating system software and application software as required · Provide hands-on support for all IT equipment in nearby offices, and elsewhere as required · Perform other duties as assigned by the IT Helpdesk Manager and IT Director How to Get Involved We're now collecting registrations of interest for upcoming internship opportunities. If you want to grow your skills, build your network, and make a tangible difference, we'd love to hear from you! ???? Apply now to register your interest and be among the first to hear about our internship openings. Be part of something bigger. Start your journey with CPL today. LEARN MORE CPL is proud to be not only an equal opportunity employer, but a diverse and motivating place to work. Visit our website (that's cplteam.com) to see what we're all about.

PROFILE Provides leadership over assigned territory as well as direction over how managed print and fleet management services are implemented, operationalized, and delivered by RICOH Services Delivery resources for a region and\/or industry domain. Provides oversight and expertise to Area and Enterprise management teams by delivering program tools and processes that drive field service execution, account retention, services expansion, attainment of business objectives, and customer satisfaction. Leads the MPS Program Team accountable for the successful implementation of new MPS accounts, service expansions, remediation of operational issues within existing accounts, and continuous governance of MPS field delivery performance. Leads, inspects, and develops the service program. Supports initiatives, action plans, and business tactics aimed at driving continuous improvement and business profitability. By having an overlay view across service delivery phases, fosters continuous improvement of service quality from service design through steady state operations. JOB DUTIES AND RESPONSIBILITIES Accountable for the program oversight of MPS delivery standards and performance. Collaborates with direct and indirect field management to implement remediation actions that improve MPS field delivery performance. Responsible for compliancy of MPS performance and rate of performance (practices in place, performance audit and certification results, etc.) of their territory Accountable for the development and deployment of standard operating procedures used by remote and onsite employees (PSS, PFM, SDS, SDM, RAM, GSDM) to successfully deliver fleet management and managed print services Responsible for managing team of 6 \-\- 10 Service Governance Managers Responsible for the direction and successful deployment of MPS implementation resources and activities Responsible for escalating service issues through area\/enterprise leadership Collaborates with all levels of RUS Service Delivery resources to ensure the consistent delivery of MPS in a manner that meets RICOH business and customer satisfaction objectives Interacts with any aspects of pre or post sale stakeholders and leadership to support, advise, inspect, consult, approve, and training relative to all aspects of MPS operational delivery and processes Holds field delivery and leadership accountable for using approved MPS standard operating procedures and guidance Responsible for the design and\/or execution of strategies that promote the sharing of field employee's knowledge and best practices amongst their peers (MPS Community) Creates mechanisms for monitoring the productivity, performance, and profitability of MPS operational and implementation activities Manages individual project and Program Team budgets to utilization targets, billable, non\-billable, and\/or expense goals Escalates any performance issues through direct staff management Serves as the Managed Services MPS sponsor communicating program policies and capabilities Manages staff to ensure customers receive quality support and deliverables including Functional Design Documents, SOWs, Mid\-Term Assessment Findings \- Recommendations, implementation \- project plans, proposals, forecasts, and other output. Coordinates with Sales and Design counterparts monitoring pipeline activity and scheduling implementation resources appropriately Subject matter expert relative to the MPS program, services and hardware\/software technologies covering multiple teams in a wide geography Develops CAD documents and Plans of Action for long term projects Assists strategy development for large net new and expansion opportunities Initiates and cultivates strong business partnerships across the organization in support of national and global program initiatives and to identify business needs and solutions Facilitates collaborative problem solving strategies to resolve operational and customer issues through effective communication with all levels Seeks to increase profit and drive financial results through effective service and supply management; labor and hardware optimization; expansion of services; and continuous improvement opportunities. Provides overall program reporting and regular account reviews to senior leadership Daily interaction with Service Delivery staff to provide support and direction Leads efforts to incorporate and operationalize RICOH product and service portfolio items supporting MPS Implements and\/or supports national training initiatives including the development of focused material, leveraging existing courseware, establishing training goals, facilitating delivery, and providing feedback on training needs and goal achievement Actively participates in quarterly business reviews, Area\/Enterprise\/Global strategy sessions Identify solution delivery gaps and opportunities; develop and execute plans to close the gaps and capitalize on the opportunities Identify process improvement areas and work with Service Delivery Leadership and Programs teams to develop future operational procedures Possess a strong working knowledge of the Ricoh organization, including interdepartmental dependencies, processes and policies Ensures all MPS delivery initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices Provides content direction of related Site Certification content and participates in Site and Account certifications Spends an appropriate amount of time in the field to observe account operations, customer feedback, and program effectiveness Reports program and operational performance to senior management Team \/ People Management Responsible for the direct management of Services Governance Manager resources within RUS Leverages individual competencies, expertise, and resource geographies to create an effective support team and coverage model Clearly establishes job expectations by conducting required employee Performance Appraisals and IDPs, establishing a regular cadence of communication and consistently following\-up on employee results achieved Recruits, interviews, hire and train new Services Governance Manager members to ensure appropriate quality staffing levels are maintained. Establishes network of candidates and works to develop the MPS Program Team. Interacts with MPS Program Team members to plan, coach, advise and review their progress in achieving individual and team utilization and profitability objectives Performs other duties as assigned Requirements QUALIFICATIONS (Education, Experience, and Certifications) Requires minimum of 3 years experience of designing, implementing, and\/or supervising the delivery of managed print or equivalent services Requires 4\-year college degree or equivalent work experience ITIL Foundations V3 (or newer) certified Minimum of 1 year of Project Management experience Successful track record in management "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Specialist II, Electronic\/IT","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142139","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

Job DescriptionSalary: About EAE Group EAE Group is a powerhouse in global technologydelivering cutting-edge energy distribution systems, cable management solutions, lighting, automation, and industrial technologies since 1973. Operating in 30+ countries and growing fast, were expanding our U.S. presence and building a strong, future-ready team. If youre looking to make an impact at a global organization with a startup feel in the U.S., this is the place to do it. Position Summary Were searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, youll be the go-to tech expert for our U.S. operationssupporting users, optimizing equipment, and ensuring smooth day-to-day IT operations. Youll also collaborate closely with our talented global IT team in Turkey, gaining international exposure and expanding your technical reach. What Youll Do Deliver fast, friendly, and effective IT support to all U.S. team members. Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Keep our Microsoft 365 ecosystem humming Office 365, Teams, SharePoint, OneDrive, and more. Provide basic support for FortiGate firewalls, VPN connectivity, switches/routers, and Wi-Fi systems. Own our IT inventorytracking devices from registration to retirements and everything in between. Help drive cybersecurity awareness and support policy implementation. Collaborate seamlessly with our global IT and InfoSec teams to maintain standardized processes. Work with third-party vendors to resolve issues and deliver solutions quickly. Provide basic IT training and empower users to work smarter and safer. What You Bring Bachelors degree in a relevant field. 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting best practices. Experience working with Microsoft 365 and enterprise email environments. Solid foundational networking knowledge (TCP/IP, DNS, DHCP, VPN). Confident with hardware installation, setup, and repairs. Excellent English communication skills. A positive, proactive attitudesomeone who takes ownership, solves problems, and puts users first.

About Us The ComTran Group is connecting the Southeast as a Regional Leader in the Utility Infrastructure Sector through expanded partnerships and services, while upholding the highest excellence in quality. We focus on building future leaders, rewarding excellence, and recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference in your career at ComTran. The ComTran Group is a Quanta Services company (NYSE:PWR) About this Role The ComTran Group is a full-service provider of infrastructure construction services to the energy and communication industry with committed values to safety, quality, and customer service. We are looking for a Geographical Information Systems (GIS) Technician. What You'll Do · Perform GIS data collection using different techniques according with project requirements. · Provide real-time, updated, and quality data, to support fiber optic installations by diverse methods (directional drilling, plow). · Plan and execute daily goals meeting quality, time, and budget. · Performs field inspections on new and existing communication and power systems. · Review GIS databases to minimize data integrity errors. · Collecting as-built data for fiber optic projects. Schedule: · 10 hour shift · 12 hour shift · 8 hour shift · Monday to Friday What You'll Bring · Must have basic knowledge of GIS and GPS principles, automated mapping, and data conversion · Experience with Trimble Terrasync and Terraflex software is a plus. · Ability to stand, walk, or hike for extended periods of time and long distances while operating · electronic devices, bend, reach, and move to carry items weighing up to 30 lbs. · Good computer skills and proficiency working in various software applications. · Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Forms, OneDrive), Power · Working knowledge of health, safety and environmental protection practices and procedures as they apply to related construction processes. · Possesses strong analytical and problem-solving skills. · Ability to work outside in all weather conditions and in various hours of the day or night. · Bachelor's degree in Geographical Information Systems, geography, engineering, computer science, or related discipline (preferred) · Have and maintain a valid driver's license with clean driving record. · Must successfully complete drug screening and background check. · Organizational skills and high attention to detail is a must. · Ability to work and hike in rugged terrain and inclement weather. · Ability to safely drive/operate a 4x4 vehicle. · Electric utility and telecommunications experience preferred. · Ability to travel throughout various states as needed. · Proficient use of Trimble Terrasync and Terraflex, or other GIS software experience preferred. · Strong work ethic with desire to work in a production environment. · Minimum of 2 years of experience working in OSP projects (preferred) · Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be acceptable. · Live within 100 miles from zip code 30518 What You'll Get $20 - $23 per hour based on experience · 401(k) · 401(k) matching · Dental insurance · Employee assistance program · Flexible spending account · Health insurance · Health savings account · Life insurance · Paid time off · Vision insurance Schedule: · 10 hour shift · 12 hour shift · 8 hour shift · Monday to Friday Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

The Construction Technical Analyst will conduct detailed technical design reviews of construction project opportunities to support architects and/or contractors in the design and execution of Nichiha products in their application. The process involves examining project architectural and structural drawings, including design wind criteria and other structural specifics in order to provide clear guidance on standard and/or customized requirements and recommendations. The analyst's main objective is to promote successful and safe installations of Nichiha cladding products. Review findings are communicated by phone, in person, and/or in writing to frontline sales and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct technical design reviews as a key service to Nichiha customers in order to help win projects Coordinate and communicate design reviews to appropriate external and internal sales associates and customers Assist in developing new products and applications Help build, maintain, and improve the technical document library Participate in product testing and code compliance activities Take initiative to identify improvement areas, new resources, processes, and/or technologies Occasional travel to architectural offices, project sites, and testing laboratories COMPETENCIES Must be an effective communicator with the ability to convey technical knowledge to customers and colleagues Must have strong analytical skills and attention to detail The ability to meet deadlines, prioritize workload and schedule effectively The ability to work effectively both in a team environment and independently QUALIFICATIONS Studies or experience in architecture, construction management, building science, civil, materials, mechanical engineering or plan review / plans examiner with understanding of construction, building materials, building codes, and construction drawings Working knowledge of Bluebeam, AutoCAD and/or Revit Proficiency using MS Word, Excel and PowerPoint, Photoshop, Adobe Knowledge of CRM/Salesforce

We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.

The Technical Analyst II and III positions are responsible for engineering, developing, and managing all servers, data and storage networks, physical communications infrastructure, Microsoft 365, and to also provide support for other Technical Analyst positions when needed. A successful candidate has the technical expertise to design, manage, plan, and coordinate IT initiatives in a team-based and collaborative environment. Responsibilities Duties and responsibilities include, but are not limited to, the following. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of Snapping Shoals EMC. The basic requirement of every position is to perform all tasks as assigned by the supervisor. Responsibilities Research, design, implement, and support IT servers, networking, firewalls, VPN, and Microsoft 365 (Entra AD, Exchange, Intune). Design, configure, monitor, and troubleshoot routing, switching, and wireless networks. Design and maintain server deployment, patching, backup, and decommissioning processes. Develop and build all virtualization platforms (VMware, Nutanix, Hyper-V), storage systems. Administer firewalls (Palo Alto, Cisco, Barracuda). Deploy and support Windows Server, Active Directory, DNS/DHCP, NPS, Certificate Services, and related services. Provide intermediate-level administration of Linux servers. Collaborate with cybersecurity staff. Manage and monitor systems for optimal performance and security standards. Provide timely response for help desk calls/support tickets. Participate in on call rotation schedule. Certifications (CCNA, PCNSA, etc.) preferred but not required. Qualifications Required Skills Routing & switching Firewalls (palo Alto, Cisco, Barracuda) Virtualization (VMware, Nutanix, Hyper-V) Windows Server Administration Linux Server Administration Microsoft 365 Cloud Services Education and/or Experience Technical Analyst 3: Bachelor's degree with a minimum of 6 years server and network administration experience. Technical Analyst 2: Bachelor's degree with minimum of 3 years of experience, or 5 years of experience. Learn More Here Snapping Shoals EMC has been in business for over 80 years. During that time, we have built a strong reputation for providing reliable power and excellent customer service. Our roots go back to the 1930's and the early days of America's rural electrification. Benefits: Competitive pay - negotiable based on experience Medical, dental, vision and prescription drug coverage Health Savings Account with company annual contribution Life insurance and disability 401K with company match Pension plan Paid holidays and time off Educational/tuition reimbursement plan Professional and personal development Employee discounts Employee Assistance Program Wellness programs and onsite fitness center Uniforms provided To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer All contingent offers are based upon successful completion of our pre-employment verification process, which includes a criminal background check, physical health screening, drug test, MVR and proof of eligibility to work in the United States.

ESSENTIAL DUTIES AND RESPONSIBILITIES Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Assist associates or guests on any I.T. related problems or questions. Knowledge of computers and how they operate, which includes having a broad understanding of hardware, software, and operating systems. Able to teach/show users how to use programs and operate multiple computer systems. Provide excellent customer service to associates and guests. Perform any additional related tasks as required. All Other Duties as Assigned. Always maintain a professional appearance and attitude SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities but has the potential for growth. QUALIFICATIONS Prior I.T. experience a plus Able to work in a fast-paced environment Strong attention to detail, not easily distracted, and a commitment to safety Requires a positive, friendly, and customer service driven attitude Point of sale experience a plus Available to work weekends and holidays EDUCATION and/or EXPERIENCE Basic computer knowledge a plus LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and complete reports detailing rescues and guest interactions. Ability to effectively present information and give directions to customers and employees. REASONING ABILITY Ability to apply common sense understanding to carry out instructions in both written and verbal form. Ability to deal with problems involving many variables. CERTIFICATES None PHYSICAL DEMANDS The physical demands described here are representative of those an associate must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technicians are frequently required to stand, walk, sit, talk, hear, handle, or feel. The associate is occasionally required to lift and or move more than 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, associates are exposed to outside weather conditions including sun, rain, water, high humidity, and excessive heat. The noise level in the work environment is moderate. ****Weekends and Holidays are required***

Job purpose NetPlanner Systems, Inc. is looking for outstanding IT candidates to join our growing IT Team, in supporting both our internal and external users, as well as customer facing projects and support. The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn, address many different challenges on a given day, and a clear ability to work with our customer base using outstanding customer service. The candidate's ability to prioritize and balance end user requests and documentation while maintaining overall support response time is critical. Essential Duties and responsibilities Install and configure computer hardware, software, networking components, printers, scanners, etc. Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions Perform diagnostic tests and troubleshooting to identify and resolve customer issues Discover underlying root-cause of technical problem and escalate as appropriate Provide regular and continuing communications with customers until resolutions are reached Explain and provide solutions to customers in non-technical and comprehensible terms Demonstrate a sense of urgency to queues and customers Employ knowledge, skills and abilities to maximize single call resolution measurements Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction Use established methodologies and documented procedures to perform tasks Present a professional and pleasant image of the product and company Competencies and Qualifications: Microsoft Office and Windows experience, Mac and IOS experience a plus A+ Certification (not required, but a plus) Associate Degree in Computer Science or related, or equivalent work Experience. Technical support experience, either through education or work Excellent verbal and writer communications skills, exceptional spelling and grammar is a must Super customer services skills, with the ability to articulate clearly and conduct oral presentations/instructions via the telephone Must be able to work within a team to solve problems Quick learner with the passion to develop new skills Education and/or Experience: High School Diploma or GED College or Technical School a plus Company Conformance Statement Perform quality work within assigned deadlines with and/or without direct supervision. Interact professionally with other employees, customers, suppliers, vendors, etc. Work effectively as a team contributor on all assignments. Work independently while understanding the need for communication and coordination of work efforts with other team members, departments, or organizations. Join Our Team Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance About Us: We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently. Job Description What Youll Do: Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware Troubleshoot hardware issues quickly and accurately to minimize client downtime Assemble and prepare equipment for deployment or return to clients Maintain detailed records of repairs, parts used, and test results Manage and organize repair bench workspace and inventory of spare parts and tools Work closely with help desk and field technicians to support client needs and share technical insights Assist in configuring and testing equipment before its delivered or deployed Stay up to date on the latest hardware technology and repair techniques relevant to MSP services Onsite work at Clients locations as needed. Including setups, pickups, drop-offs Manage incoming deliveries and inventory. Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction. Fast turnaround of Customer Requests. Ability to multi-task Ability to work in a team and communicate effectively. Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair A Plus Certification Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers Detail-oriented and able to troubleshoot with patience and precision Able to handle multiple repair jobs efficiently in a fast-paced environment A good communicator who can work collaboratively with a small team and interface with clients when needed Reliable and proactive, taking ownership of your work from start to finish Advanced understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Familiarity with MSP workflows, ticketing systems, or IT service management is a plus Travel to clients locations as needed (Must have reliable transportation) Why Join Us? A friendly, supportive team atmosphere where your skills really make a difference Hands-on experience with a wide range of hardware in a growing MSP environment Opportunities to expand your technical knowledge and grow your career Competitive pay and flexible work arrangements tailored for work-life balance A chance to help local businesses stay productive and secure with your expertise If youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you! Travel to clients locations as needed (Must have reliable transportation)

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at “one of the best places to work in the metro Atlanta”. About this PositionThe Information Security Engineering Analyst is an integral part of the IS Engineering team. This position will lead security efforts to design, implement, administer, and support information security technologies and processes that will ensure data and systems are adequately protected. It requires performing a broad range of security duties requiring a working knowledge of cyber security and several supporting technologies. The Analyst will work with project teams to define security requirements for programs, applications, processes, and new platform systems in line with the enterprise information security architecture. Responsibilities & Qualifications Support and manage security infrastructure, including but not limited to; Proxies, NextGen Firewalls, IDS/IPS, SIEM, Sandboxing technologies, APT solution, etc. Participate in Vulnerability and Threat Management program Perform root cause analysis on security incidents Apply effective communication to translate complex technical security deficiencies into business risks that are understood by business stakeholders when making decisions for future security investments Use an information security architecture framework and methodology to enable reuse of information security components across the enterprise Assist proof-of-concept activities for innovation initiatives to ensure coverage of information security requirements Perform additional security-related duties as requested Bachelor's degree in Computer Science, Information Systems, CyberSecurity, or 2-3 years related experience CISSP or other Security Certifications are preferred, or willing to obtain Experience with SIEM technologies, including development Experience with Host based Security controls Experience in the vulnerability assessment lifecycle from the point of identification to remediation including penetration testing and source code analysis tools Ability to research, analyze and resolve complex problems with minimal supervision and escalate issues as appropriate Able to work independently and be a self-starter; managing multiple tasks according to priorities; results oriented and proven ability to meet deadlines Hybrid role Location: Atlanta, GA FLSA status: This position is exempt (not eligible for overtime pay): YesOur Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. We aim to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges. The Systems Engineer will play a key role in system-level material flow, throughput validation, including the Physical, Electrical, and Software interfaces between the Mujin Controller, the Robotic Cell, the AGV System, WES/WMS, PLC, and various pieces of Material Handling Equipment. You will have the opportunity to collaborate with a world-class team of doers, tackling challenging technical problems to deliver cutting-edge solutions. This role requires a unique blend of engineering expertise, problem-solving skills, curiosity, innovation, leadership, and effective communication. Key Responsibilities: Collaborate with Solutions, Software, mechanical, and electrical Engineering teams, both internal and external, to develop and review engineering designs to ensure quality standards, intended functionality, durability, and cost targets are met, fulfilling customer expectations Conduct project analysis, assess technical risks, and recommend necessary actions to meet project deliverables according to company standards and within set timelines, addressing any issues that could affect project quality, scope, timing, and cost Support and engage in communication with customers to understand their needs and requirements Detail and document system requirements, generate functional specifications, and analyze customer project specifications Provide support to the Project Execution and Engineering teams throughout the final implementation and operation of projects Perform engineering duties on projects as required, including developing PLC code for system interfaces when needed Analyze system operational data to identify opportunities for performance improvement Engage with suppliers and partners during the initial stages to ensure technical and commercial alignment in line with procurement and project management expectations Engage in weekly project status reports and communication during the technical development phase for internal communications Assist in the development and review of testing plans and protocols for acceptance testing and demonstrations Collaborate with various teams on system design, installation, testing, debugging, and commissioning. Prepare RFQ and specification documents for equipment and machinery Requirements: Bachelor's degree in Engineering. Industrial or Systems Engineering strongly desired. Minimum of 3 years of relevant experience Knowledge and expertise in Automated Guided Vehicles (AGV) and Autonomous Mobile Robots (AMR) products, including their functionalities, applications, and integration within various industrial environments Knowledge of NEC, NFPA, UL508A, and ANSI/ITSDF B56.5-2019, UL3100, ISO 3691-4 and their application Familiarity with industrial network protocols (EthernetIP, ProfiNET) Familiarity with AMRs such as Quicktron, Geek+, AI, etc., is a plus Experience with PLC coding environments (Ladder Logic, Structured Text, AB ControlLogix) Physical Demands/ Work Environment: Travel Requirement: Greater than 25% Prolonged periods of sitting, standing, and working on a computer Ability to work extended hours as required Office and warehouse exposure This Position Description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements. Mujin is proud to be an Equal Employment Opportunity employer. **Is this role eligible for sponsorship? Yes____ No_x___ **

Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. You'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years. The Systems Engineer I supports the implementation and delivery of managed services projects focused on data protection, backup, and disaster recovery. This role works closely with senior engineers, project managers, and customer success teams to configure and deploy customer solutions using Commvault, Metallic, Zerto technologies, and more. The Systems Engineer I will participate in customer-facing project meetings, perform hands-on hardware and software configuration, and ensure smooth integration across systems. Requirements Assist in the setup, configuration, and maintenance of data protection platforms including Commvault, Metallic, Zerto, and more. Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams. Participate in customer meetings to gather requirements, provide updates, and ensure alignment on technical delivery. Perform hardware installations including racking, cabling, and setup of media agent servers and storage components. Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery for managed customers. Document configurations, installation steps, and project deliverables within Confluence or designated repositories. Maintain awareness of best practices in backup, recovery, and data management. Qualifications 1-3 years of experience in systems or backup administration, preferably in a Managed Services or Service Provider environment. Foundational knowledge of Commvault, Metallic, Zerto, or similar data protection platforms. Familiarity with Windows Server, VMware, network fundamentals, and storage systems. Ability to lift and install physical hardware (up to 50 lbs). Excellent communication skills for both technical and non-technical audiences. Strong troubleshooting and documentation skills. Preferred Certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), or relevant vendor training. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays)

Technical Support / Service Desk Analyst (Onsite) Work Environment: Onsite - Call Center We are seeking a customer-focused Technical Support / Service Desk Analyst to provide inbound technical support in a fast-paced call center environment. This role is responsible for troubleshooting hardware, software, and network-related issues, ensuring high first-call resolution, and delivering an excellent customer experience while meeting defined service and quality metrics. Key Performance Measures Number of calls handled per hour Percentage of escalated calls Not-ready percentage Call quality and compliance scores Average handle time (AHT) / length of call Team Customer Satisfaction Score (CSAT) Team Service Level adherence Key Responsibilities Answer inbound technical support calls and accurately assess customer issues Troubleshoot and resolve hardware, software, and network-related problems Partner with customers to identify solutions and confirm resolution before call completion Escalate unresolved issues to Tier II Support and/or Development teams using a swarming model Apply fixes or workarounds identified during collaboration with Tier II/Developers Create and update knowledge base articles documenting fixes and workarounds Document software defects thoroughly and route incidents to the appropriate development track De-escalate customer concerns and ensure a positive support experience Educate customers on proper use of software and hardware Act as a customer advocate and ensure issues are addressed with urgency Maintain ownership of incidents through resolution and follow-up Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system Follow ticket and call management policies, including prioritization and categorization Report network events, customer escalations, and dissatisfaction to leadership promptly Dispatch hardware-related issues to appropriate vendors Assist customers with “how-to” questions and usage guidance Maintain compliance with attendance and scheduling requirements Collaborate with team members to continuously improve support processes and knowledge content Keep management informed of emerging support issues Perform other related duties as assigned Required Experience & Qualifications 4+ years of experience in a help desk or call center environment College degree or equivalent work experience 1+ year of experience using incident and problem management or ticketing systems Experience working with automated call distributor (ACD) phone systems Familiarity with knowledge-centered support (KCS) principles Strong troubleshooting skills across hardware, software, and network connectivity issues Experience supporting Microsoft Office products (O365 preferred) Working knowledge of Active Directory Preferred / Nice-to-Have Qualifications HDI Certification (Support Center Analyst, Customer Service, or Desktop Support) ITIL Foundation certification Experience with ServiceNow or similar ITSM tools Basic SQL knowledge and database querying Familiarity with Linux systems Experience supporting LAN/WAN and client connectivity issues Required Skills & Abilities Strong customer service mindset and professionalism Excellent verbal and written communication skills Ability to translate technical concepts to non-technical users Strong root cause analysis and problem-solving skills Effective time management and organizational abilities Ability to work independently while collaborating within a team Proven conflict management and de-escalation skills Detail-oriented with a strong sense of ownership and accountability Work Environment This role is performed onsite in a call center setting and requires consistent interaction with customers via phone and ticketing systems. If you are passionate about customer support, technical troubleshooting, and delivering high-quality service in a team-driven environment, we encourage you to apply.

Job Description We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta". About this Position The Information Security Engineering Analyst is an integral part of the IS Engineering team. This position will lead security efforts to design, implement, administer, and support information security technologies and processes that will ensure data and systems are adequately protected. It requires performing a broad range of security duties requiring a working knowledge of cyber security and several supporting technologies. The Analyst will work with project teams to define security requirements for programs, applications, processes, and new platform systems in line with the enterprise information security architecture. Responsibilities & Qualifications * Support and manage security infrastructure, including but not limited to; Proxies, NextGen Firewalls, IDS/IPS, SIEM, Sandboxing technologies, APT solution, etc. * Participate in Vulnerability and Threat Management program * Perform root cause analysis on security incidents * Apply effective communication to translate complex technical security deficiencies into business risks that are understood by business stakeholders when making decisions for future security investments * Use an information security architecture framework and methodology to enable reuse of information security components across the enterprise * Assist proof-of-concept activities for innovation initiatives to ensure coverage of information security requirements * Perform additional security-related duties as requested * Bachelor's degree in Computer Science, Information Systems, CyberSecurity, or 2-3 years related experience * CISSP or other Security Certifications are preferred, or willing to obtain * Experience with SIEM technologies, including development * Experience with Host based Security controls * Experience in the vulnerability assessment lifecycle from the point of identification to remediation including penetration testing and source code analysis tools * Ability to research, analyze and resolve complex problems with minimal supervision and escalate issues as appropriate * Able to work independently and be a self-starter; managing multiple tasks according to priorities; results oriented and proven ability to meet deadlines Hybrid role Location: Atlanta, GA FLSA status: This position is exempt (not eligible for overtime pay): Yes Our Benefits: * Day one health, dental, and vision insurance * 401(k) Plan with competitive employer match * Vacation, sick, holiday and volunteer time off * Life and disability insurance * Flexible Spending Account & Health Savings Account * Professional development * Tuition reimbursement * Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.