Information technology analyst jobs in Bismarck, ND - 108 jobs

This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects. **ESSENTIAL RESPONSIBILITIES** + Load and maintain group information and benefit files. + Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.) + Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. + Handle error management and ensure files are corrected. + Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. + May assist with training new employees. + Other duties as assigned or requested. **EDUCATION** **Minimum** + High School Diploma/GED **Substitutions** + None **Preferred** + None **EXPERIENCE** **Required** + 3 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016 **Preferred** + Experience in health care, insurance or sales **LICENSES/CERTIFICATIONS** **Required** + Producer's License in Accident & Health required or must be obtained within 90 days of hire **Preferred** + None **SKILLS** + Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans. + Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes. **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $22.71 **Pay Range Maximum:** $35.18 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J273832

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a **Principal Air Vehicle System Test Conductor- Engineering Field Service Representative (FSR)** to join our team of qualified, diverse individuals within our Test and Evaluation (T&E) organization. This position requires 6+ months of training on a Domestic Assignment to **Pax River, MD and Rancho Bernardo, CA.** After training is completed, it is expected that the candidate will be available to deploy to **Japan, Italy, United Arab Emirates, or Guam** for a minimum of **24 months** , based on current business needs. The international location will be selected by Northrop Grumman after training is completed and will be based on timing and available location(s), determined by business needs. Deployment benefits will be communicated once a location is selected. If no immediate international or Guam deployment location is available, the candidate may be relocated to work at one of our core U.S. locations for the immediate future. The FSR will be embedded with a US Navy unit and be the system subject matter expert, providing training on the system hardware and software, as well as supporting the sailors in the unit with system operations, troubleshooting, and routine maintenance. The Navy's intent is for sailors to be the primary operators and maintainers of the system, with the FSR providing training/assistance as needed to keep the system fully mission capable. The FSR will have reach-back/liaison support from Northrop Grumman Responsible Engineering/Development/Test Engineering teams. **Principal Test Conductor responsibilities include:** + Interfacing with NGC and customer Flight Engineers, aircraft maintenance Technicians, US Navy service members, and Subsystem SMEs in order to sustain operations. + Primary interface between maintenance, design and flight test engineering. + Vehicle and Payload Test Controller (VTC/PTC) operations during aircraft start-up/shut down for launch and recovery, conduct static ground tests, and troubleshooting. **Essential Functions:** + Responsible for providing inputs to update Interactive Electronic Technical Manuals (IETMS). + Reviews/provides inputs during engineering development and executes Detailed Test Requirements, Acceptance Test Procedures, and Ground Test Plans. + Installs, operates, troubleshoot, maintains, repairs, and modifies equipment, in accordance with IETMS and/or other engineering directives (TDs/ECRs/TEIs/AMRs/MAFs). + Perform a variety of Organizational / Depot-level maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. + Develop general knowledge of all aircraft systems, VTC/PTC, Engineering Design and software. Perform field integration, troubleshooting, and repair of air vehicle systems at the customer location including operations on a flightline, or in a hangar. + Ability to interpret and trace electrical and Air Vehicle schematics. Perform essential electrical and RF troubleshooting using equipment such as but not limited to: Multimeter, Network/Spectrum Analyzer, Oscilloscope, Time-Domain Reflectometer (TDR), etc. + Able to perform/support review and analysis of engineering schematics, supplier design data, support of functional test requirements including acceptance, qualification, and system integration on the Air Vehicle. **Basic Qualifications:** + Principal Test Conductor must have 9 years of related professional/military experience OR Bachelor's degree and 5 years of related professional / military experience, OR a Master's degree and 3 years of related professional / military experience + Willingness and ability to successfully complete required training in Pax River, MD and Rancho Bernardo, CA. + Willingness and ability to support an international assignment in Japan, Italy, United Arab Emirates, or Guam for a minimum of 24 months. The location will be selected by the Company and the selection will be based solely on business needs. + Willingness and ability to relocate to a core U.S. location, if necessary, based on business needs. + Ability to pass a new hire physical if determined necessary by Company, based on international location selected. + Must have a DoD Secret clearance that is in-scope or currently enrolled in CE, with the ability to obtain a Top-Secret/SCI clearance within a reasonable amount of time to meet business needs + Ability to obtain and maintain Special Program Access (PAR) within a reasonable amount of time for business needs + Experience with Aircraft Ground Test Operations + Possess the capability and readiness to travel, effectively supporting customer needs, management reviews, and demonstrating leadership as a technical expert on support trips worldwide. + Must have working knowledge of MS Office (Word, Excel & PowerPoint) and the ability to effectively communicate with various levels of leadership. + Strong interpersonal skills with excellent communications skills, including the ability to brief test results to senior leadership. **Preferred Qualifications:** + Ability to support a new and/or extended assignment at a company selected international or Guam location after the initial 24-month assignment. + Active DoD Top Secret clearance that is in-scope or currently enrolled in CE + Previous Unmanned Air Vehicle system test or maintenance experience is highly desired. MQ-4 Vehicle Test Controller or Triton BETTIE operator experience is preferred. + Aircraft Test or Lab Test experience is highly desired. + Experience with equipment to test and troubleshoot aircraft systems. + Experience with loading data and configuration files to aircraft assemblies Primary Level Salary Range: $91,200.00 - $136,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. **Job Posting Title** IT Analyst **Job Description** The IT Business Systems Analyst is responsible for solving moderately complex system problems and for utilizing Software Development Life Cycle (SDLC) methodology employed by Prime and partnering with the business, IT, and other project stakeholders to elicit, define, and document the requirements and technical solutions for changes to Prime's claims systems. **Responsibilities** + Ensure understanding of business requirements and IT Business Requirement Specification acceptance criteria is successfully met prior to sign-off; identify and document system enhancement scope for assigned project + Provide work plan and detailed estimate, based on scope; drive scope management, prioritization and scope trade off discussions with project teams + Interview stakeholders to elicit and document business needs for moderately complex modifications to Claims system applications, and define functional, high-level, and detailed system requirements for requested software changes + Actively engage in Claim systems solutioning discussions with project teams to ensure clear understanding of requirements, approach, and system solution; obtain signoff of deliverables by all impacted parties + Facilitate solution design review discussions between IT resources and business requestors to resolve questions regarding requested software changes, and participate with Quality Assurance and UAT resources to review related test cases and/or scenarios + Serve as subject matter expert and mentor for more junior members of Claims IT team Participate in activities to ensure team and system development processes are improving and evolving to respond to changing business needs + Monitor and report project status, issues, and risks + Other duties as assigned **Minimum Qualifications** + Bachelor's degree in Business, Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required + 2 years of functional system requirements analysis experience or 6 years of related work experience + Must be eligible to work in the United States without need for work visa or residency sponsorship **Additional Qualifications** + Experience with AWS + Ability to facilitate and manage conflict + Ability to reach agreement through interpretation of facts, practices, policies, and using influencing and negotiation skills + Self-directed worker with ability to work independently or with team and independently deliver against all job accountabilities + Ability to organize and prioritize multiple tasks with high degree of attention to detail + Strong problem-solving and analysis skills + Excellent oral and written communication skills, including the ability to respectfully communicate and interact, with positive intent, with all people in the organization + Team player, ability to work in a fast paced, changing environment and ambiguity + Experience in facilitating diverse project teams to achieve stated results + Ability to exercise independent judgment to determine analysis methods and techniques for obtaining results + Capable and willing to receive work direction from direct and indirect leadership **Preferred Qualifications** + AWS Cloud Practitioner Certification + Previous Pharmacy Benefit Management (PBM) or healthcare experience with understanding of Medicare, Medicaid, the Exchanges along with regulatory compliance requirements (HIPAA and/or PCI) + Experience working in an internal or commercial software development organization with knowledge of software development life cycle + Understanding of security implications of domain + Experience in Prime claims systems + Proficiency in Visio, Microsoft Word, Excel, PowerPoint, Project Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (******************************************* and click on the "Benefits at a glance" button for more detail. _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to_ _race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law._ _ _ _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._ _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._ Positions will be posted for a minimum of five consecutive workdays. At Prime Therapeutics (Prime), we are a different kind of PBM. We're reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference. We know that people make all the difference. If you're ready for a purpose-driven career and are passionate about simplifying health care, let's build the future of pharmacy together. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at ************** or email *****************************.

Bravera Holdings Corp. is hiring for a Desktop Support position in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward. The Desktop Support position is responsible for providing technical support of desktop computers, thin clients, laptops, applications and related technology to employees of Bravera Holdings Corp. and subsidiaries. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Will also assist in the maintenance and testing of network servers and associated equipment. Measures of Success: Capable of supporting and troubleshooting computer related software and hardware issues. Successful execution of Bravera's Help Desk function including working within call center and help desk tickets. Providing prompt, efficient, and courteous service to all internal customers of Bravera via Help Desk calls and Help Desk tickets. Is a strong self-starter, promotes teamwork and open communication within the department and with all subsidiaries of Bravera. Duties and Responsibilities: Assist with the installation, configuration, ongoing usability, and upgrade of desktop computers, laptops, tablets, thin clients, cell phones, printers, peripheral equipment, and software. Will assist in developing procedures and programs to assure the integrity, security, reliability, and risk assessment of all communication systems including computer hardware, software, telecommunications, anti-virus programs, backup procedures, and other communication systems maintained for Bravera Holdings Corp. and its Subsidiaries; will assist with connectivity relating to these systems. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Works with staff to purchase hardware and software. Assess functional needs to determine specifications for purchases. Order computer and printer supplies as directed. Maintain documentation on equipment and software. Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information. Responsible for providing prompt, efficient, and courteous service to all internal customers of Bravera Holdings Corp. and Subsidiaries. The employee will adhere to all rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer. Contribute to the overall success of the organization. Qualifications: Education: Associates Degree or higher highly preferred Experience: up to 2 years' experience supporting Windows desktop/laptop PC's, experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC's, experience installing software, patches, updates, on desktops, laptops, servers, experience troubleshooting basic network, software, printing problems, customer service experience. Location: Bismarck, ND Benefits To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement. Our Values Give and earn trust. We support and empower one another to earn trust through accountable performance. Learn, teach and mentor. We are a learning organization that invests in growth and development. Collaborate and innovate. We work together to drive continuous improvement to enhance your experience. Want to learn more about careers with Bravera? Go to bravera.bank/careers. #ForgeYourPath with us! Find us on Facebook, Instagram, Twitter, LinkedIn and Youtube. --- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

**What You'll Be Doing** Cadmus seeks a mid-level consultant with experience in U.S. energy industry/utility potential studies and demand side management resource planning and to join our Planning and Assessment Team. The Energy Division at Cadmus provides advanced analytic and strategic consulting services to energy companies, utilities, governments, and non-profit organizations. We are looking for smart, creative, intellectually curious, and flexible people who enjoy working on technical challenges, have experience conducting potential studies for North American utilities and an understanding of utility planning, preferably in a consulting environment. The selected candidate will contribute to demand-side management resource potential studies and produce detailed deliverables that energy clients can use to inform short-term program and long-term resource planning decisions. They will support projects from start to finish, including conducting quantitative analysis, collaborating across project teams, and contributing to written reports and presentations. They will have the opportunity to work on/support multiple projects at the same time and broaden their knowledge of clean energy and the utility sector. **Who We Are** Cadmus provides government, commercial, and other private organizations worldwide with technology-empowered advisory and implementation services. We help our clients achieve their goals and drive lasting, impactful change by leveraging transformative digital solutions and unparalleled expertise across domains. At Cadmus, we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. As a member of our team, you'll collaborate with leading experts to support our clients across the globe. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and ample opportunities for professional growth. Join Cadmus. Together, we are strengthening society and the natural world. For more information, visit cadmusgroup.com . **Responsibilities** The selected candidate will help characterize energy efficiency and demand response impacts on a per building basis, coordinate meetings with a wide variety of clean-energy stakeholders, draft research findings, develop innovative approaches to solving clean energy challenges, conduct secondary research about emerging energy technologies, or present your work to external or internal parties. As a planning and assessment research consultant, the selected candidate will: + Conduct research and analysis related to demand-side potential assessments and integrated resource planning across a range of technologies including energy efficiency, building electrification, demand response, EVs, solar, battery storage, combined heat and power, and other emerging technologies + Provide input to inform data analytics and modeling + Build or run models and analysis to assess demand side management potentials and integrated resource planning + Synthesize research findings and analysis outcomes to derive insights relevant to client objectives + Develop detailed reports and presentations, clearly articulating findings, methodologies, and data sources, and actionable recommendations + Lead consulting project tasks including: + Budget tracking, task planning, and team collaboration + Communicating clearly and professionally with project managers, other team members, and clients to accomplish project goals and with support teams, including accounting, accounts payable, contracts, and operations regarding the health and status of tasks + Taking accountability for task quality, completion, budget, etc., including ensuring all deliverables meet Cadmus standards and exceed client expectations + Support business development activities, including proposals + Nurture and build existing client relationships as a task lead **Qualifications** + Bachelor's degree in a relevant area of study such as mechanical or environmental engineering, economics, statistics, mathematics, environmental studies, or other quantitative social science + At least 5 years of experience managing or leading research or planning projects that include both qualitative and quantitative techniques + An understanding of the technical and analytical processes required to estimate demand side management potential + Direct experience working on or supporting utility demand-side management potential studies, energy efficiency program planning, and/or resource planning + Demonstrated ability and experience managing multiple tasks + Demonstrated understanding of concepts related to energy efficiency, demand response, solar, battery storage, electrification, and/or distributed energy resource potential studies + Experience in data analysis and interpretation + Experience with task planning and budget tracking + Excellent verbal and written communication skills, including the ability to communicate complicated issues to both technical and non-technical audiences + Experience presenting research findings in reports, client presentations, or analytical models + Intermediate to advanced experience with Microsoft Excel, Word, and PowerPoint **Preferred Qualifications** + Master of Arts or Science in a relevant area of study such as mechanical or environmental engineering, economics, statistics, mathematics, environmental studies, or other quantitative social science + Prior experience managing, evaluating, or modeling demand response programs + Prior consulting experience working independently to make decisions + Experience with staff management and development + Business development experience + Intermediate to advanced skills with R and/or Python + Analytical experience with strategic program planning, policy analysis, market research, advanced analytics and modeling, engineering, stakeholder engagement, and/or evaluation **Additional Information:** Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen. Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs. The minimum starting salary for this position is $80,000. The actual salary may be higher and will be determined by several factors, including relevant work experience, education, skills, and market competitiveness. We value the critical role safety and health protocols contribute to everyone's success at Cadmus and work together to align and comply with all federal, state, and local safety and health mandates to ensure a safe and valuable work environment. Cadmus is an Equal Opportunity Employer and prohibits unlawful discrimination. Cadmus is committed to providing a respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), sexual orientation (including gender identity and/or expression), national origin, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law. Learn more about Cadmus by visiting our website at: cadmusgroup.com **Job Locations** _US-NY-New York | US-VA-Arlington | US-CO-Boulder | US-OR-Portland | US_ **Posted Date** _2 months ago_ _(11/13/2025 10:32 AM)_ **_Job ID_** _2025-3110_ **_\# of Openings_** _1_ **_Category_** _Energy and Utilities_

WSI believes that every worker deserves a safe work environment and every employer deserves to have their workers safe on the job, without the risk of a workplace injury. WSI is dedicated to creating a safe, secure, and healthy North Dakota workforce. WSI received the Bismarck-Mandan Young Professionals Network Top 10 Workplace awards in 2017 and 2023. Our team members share our core values of being loyal, caring, and forthright. These values and the servant leadership philosophy guide our organization and help us stay true to our purpose to care for injured workers. Hiring Salary: $4,882-$5,696 per month plus a competitive benefits package including a paid family health insurance plan, paid leave (annual leave, sick leave, and 10 paid holidays), retirement plan options, tuition reimbursement, work-life balance/flexibility, an infant-at-work program, and more. This position is a Monday-Friday day position located in the Bismarck Office with the option for a hybrid schedule. Summary of Work This position provides comprehensive IT support across cybersecurity, application development, database support, and desktop services. Responsibilities include maintaining and enhancing Oracle databases, supporting the agency's cybersecurity posture through monitoring, training, vulnerability management, and system security improvements, and responding to security threats. The role also performs application analysis, design, coding, testing, and implementation for new and existing systems. In addition, the position delivers end-user and desktop support, manages hardware and software, administers user accounts and security in Active Directory and Oracle, supports help desk operations, and assists with automation and workflow optimization to improve business processes. Minimum Qualifications * Associates degree in computer science, data processing, cybersecurity, telecommunications or a related field and two years of work experience in technical support or cybersecurity. * Or a bachelor's degree in computer science, data processing, telecommunications, or a related field. * Work experience would substitute for the degree requirement on a year for year basis. * Certifications in cybersecurity are preferred but not required. About Team ND "Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary. Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family. Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate. Application Procedures Apply online and upload the following information: cover letter (addressed to Human Resources), resume, references, and copy of college transcripts (if applicable). All application materials must be received by the closing date to be considered for the open position. Background checks will be conducted. WSI staff will score all applications based on a 100-point scoring and rating system. Applications should include information that directly addresses how the applicant meets the minimum qualifications and a summary of work. It is very important to be thorough and detailed in the application materials. Incomplete sections in the application will not be given credit. Applicants with disabilities should contact Denise Osmond at ************ in advance of applying to discuss any special provisions needed for applying or interviewing. If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact **************** or ************. ND Relay Number **************. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned

**Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) **Day to Day** At Indeed, our mission is to _Help People Get Jobs_ . Our products help transform the lives of millions of people by connecting them with meaningful employment. The Senior IT Auditor will join Indeed's expanding Internal Audit team. You will provide impartial assurance and advisory services for the company's technology environment. This includes reviewing IT risk management, governance, and internal control systems.. This role is responsible for leading IT-focused audits and helping shape the risk-based IT audit plan. You will evaluate IT risks and controls across infrastructure, applications, and processes. Using data-driven insights, you'll assess risk mitigation, boost resilience, ensure compliance, and improve operational effectiveness. We are seeking an experienced IT auditor with excellent technology risk and compliance capabilities. The right person for this role will thrive in a dynamic, high-growth technology company. You should be comfortable evaluating IT risks across infrastructure and applications and assessing the effectiveness of IT General Controls and security practices. We're looking for someone who uses technology and data-driven approaches to identify risks, enhance controls, and drive business improvements. **Responsibilities** + Assist in the development and execution of risk-based internal audit plans focused on the company's IT environment. + Perform integrated audits across diverse business functions aimed at evaluating the design and operational effectiveness of IT controls. + Test IT infrastructure (servers, networks, databases, operating systems) and business applications (financial reporting, payroll, procurement, etc.), documenting results in accordance with audit standards. + Support the SOX Compliance Program by assessing IT General Controls (ITGCs) and application controls across key technology domains (security, change management, access, operations). + Assess accessibility compliance of software products, including evaluating controls and development practices for adherence to WCAG standards and related regulatory requirements. + Contribute to audit planning, testing, and reporting while developing data-driven recommendations and validating management action plans for effective remediation. + Stay current with regulatory changes and emerging trends in data privacy, cybersecurity, and audit analytics, collaborating with management to bring innovative data approaches to internal audit practices aligned with organizational goals. **Skills/Competencies** + Bachelor's degree in Computer Science, Management Information Systems, Accounting, Finance, or related discipline. + Professional certification such as CISA, CIA, CISSP or being on track to complete any of these certifications. + Proven knowledge of IT general and application controls, system development, cybersecurity, technology operations, business continuity, and disaster recovery. + Familiarity with SOX/J-SOX, SOC, COSO, COBIT, ISO, ITIL, NIST, and accessibility standards such as WCAG relevant to IT audit and software product compliance. + 5+ years of internal audit experience with proven ability to apply data analytics, critical thinking, and problem-solving skills to extract meaningful insights from complex qualitative and quantitative datasets. + Self-motivated and adaptable, with the ability to work autonomously or collaboratively in a fast-paced, cross-functional environment while managing multiple priorities to support team performance and audit commitments. + Strong communication and relationship-building skills, with the ability to convey data-driven insights to diverse stakeholders, supported by high attention to detail, organizational discipline, and a proactive approach to continuous learning and process improvement. **Salary Range Transparency** US Remote 66,000 - 99,000 USD per year **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at **************************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (******************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. **AI Notice** Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: 46193

Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. + Performs software installations and upgrades to operating systems and layered software package. + Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. + Monitors and tunes the system to achieve optimum performance levels. + Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. + Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. + Develops and promotes standard operating procedures. + Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. + Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. + Patching, configuration, and security associated with Windows, RHEL Linux, Photon, VMWare vSphere. + Integration with enterprise logging and security services. + File/print services, active directory, monitoring, group policies, and scripting/automation in PowerShell and Linux equivalents. **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + 8-15 years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees/customers. + Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work. + Advanced experience with Citrix, SAN storage systems, VMware (vCenter). + Experience with a variety of systems to include VMware, Red Hat Enterprise Linux, vCenter, etc. + Experience automating or orchestrating the provisioning of new services. + Advanced knowledge of security policies, requirements, and vulnerabilities. + Proficient in developing infrastructure-as-a-code solutions for continuous deployment. + Working knowledge of token/PIV based authentications, desktop visualization software and director services, Oracle databases, configuration and auto deployment tools. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $94,100 - $108k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

***Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **About Us:** Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ****************** **About Cognizant's IoT Practice:** Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all. Role Overview: + We are seeking an experienced MES Werum PAS-X Specialist to support Electronic Batch Record (EBR) implementation for a leading pharmaceutical client. The role involves system administration, configuration, and integration of Werum PAS-X with SAP and other Level 2 systems, ensuring compliance with GxP and validated environments. Key Responsibilities: + Gather business requirements and perform analysis for MES EBR implementation. + Design and develop State Diagrams and update Master Data within MES. + Configure, customize, install, upgrade, and develop Werum PAS-X modules (Specification, Execution, Compliance & Performance). + Manage GMBRs, PVL, PMBRs, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data. + Integrate MES with SAP and other L2 systems; develop reports and troubleshoot application issues across production and non-production environments. + Perform impact analysis for business issues at L1, L2, and L3 levels. + Lead a team of 10-15 members, manage customer communication, and oversee incident/problem reporting. Technical Skills: + Strong expertise in Werum PAS-X (Configuration, Customization, Installation, Upgrade). + Hands-on experience with SAP-MES interface, L2 integrations, and report development. + Proficiency in SQL and database management. + Familiarity with ticketing tools: BMC Remedy, ServiceNow, JIRA. + Domain Knowledge (Good to Have): + Pharmaceutical / Life Sciences domain experience. + Knowledge of 21 CFR Part 11, GMP, and ITIL processes. + Understanding of validated pharma manufacturing environments. Must Have: + Proven experience in troubleshooting and supporting Werum PAS-X issues. + . **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan \#LI-CT1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Your Future Evolves Here** Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. **What You'll Be Doing:** The **Analyst, Application Support** is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. **What You Will Be Doing:** + Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs) + Provide accurate and timely resolution of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and update documentation related to operations and support processes within Confluence + Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems + Collaborate with team members and business functions to troubleshoot and resolve support tickets + Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support) + Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents + Execute SQL scripts to generate reports, troubleshoot data issues, and fulfill database support tasks + Perform ad-hoc task and analysis for the support team as needed Perform quarterly user access audit **Qualifications - Required:** + Bachelor's degree in computer science, IT- related degree or comparable experience + 1+ year(s) of progressive experience within application support/IT operations organizations + 1+ year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation + Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. + Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. + Collaborative working style with the ability to work across different organizations and personalities + Ability to work unsupervised and a self-starter who seeks improvements without direction + **This role is Monday- Friday from 9:00 am to 6:00pm, CST, MST or PST. with some flexibility. Additionally rotating on-call support, including after-hours, weekends and holidays.** **Qualifications - Preferred:** + Experience in a healthcare-related field + Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration. **Technical Requirements:** We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. **Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ************************** **for further assistance.** The expected base salary/wage range for this position is $28.00 to $31.00. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD and WD_BLACK Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage. **Job Description** The Manager, IT Audit, will play a key role within Western Digital's Global Internal Audit (IA) organization, supporting the delivery of assurance and advisory activities related to technology, cybersecurity, IT governance, and systems implementation. Reporting to the Senior Director, IT Audit, this role will oversee and execute audits across global operations, support the company's SOX program, and help strengthen IT risk management practices in alignment with WD's enterprise strategy and "Built to Win" culture. The role partners closely with IT, Information Security, Finance, and external auditors to ensure robust IT controls and readiness across WD's technology landscape. ESSENTIAL DUTIES AND RESPONSIBILITIES Audit Planning & Execution + Lead the planning, execution, and reporting of IT audit engagements across infrastructure, applications, ITGCs, and cybersecurity. + Conduct IT SOX control testing, including ITGCs, automated controls (ITACs), IPE, and system access reviews across ERP (Oracle) and key business systems. + Assess system changes, configurations, and integrations to ensure compliance with WD's IT policies and SOX requirements. + Identify control deficiencies, root causes, and actionable recommendations, ensuring timely management remediation. + Support coordination with external auditors (KPMG) to align on scope, approach, and reliance opportunities. + Ensure all audit documentation is complete and accurate in AuditBoard in accordance with IA methodology and professional standards. Risk & Governance + Partner with Enterprise Risk Management (ERM) to identify and assess technology and cyber risks within the enterprise risk framework. + Evaluate IT governance and control maturity, providing insights on opportunities to enhance policies, processes, and automation. + Support audits and advisory reviews over major initiatives such as system implementations, cloud transformation, AI enablement, and system decommissioning. + Stay informed on evolving IT regulations (e.g., PCAOB, SEC, data privacy, etc.) and industry trends to enhance WD's control posture. Collaboration & Communication + Build strong partnerships with IT, Information Security, Finance, and other global functions to promote a culture of risk awareness and control excellence. + Communicate audit results, risk insights, and recommendations clearly to management across geographies. + Work closely with global IA colleagues to ensure consistent methodologies and high-quality execution. + Participate in cross-functional initiatives and special projects as assigned by the CAE or Senior Director. Leadership & Development + Provide direction and coaching to staff auditors, including WD's India-based resources and co-sourced partners. + Foster collaboration, innovation, and continuous improvement within the IT Audit function. + Contribute to the development and maintenance of standardized IT audit programs and best practices within AuditBoard. **Qualifications** REQUIRED + Bachelor's degree in Information Systems, Computer Science, Engineering, Accounting, or a related discipline. + Professional certification preferred: CISA, CISSP, CISM, CIA, or equivalent. + 6-10 years of progressive IT audit, IT risk, or technology assurance experience (public company or Big Four experience preferred). + Hands-on experience auditing ERP systems (Oracle), ITGCs, ITACs, IPE, and cybersecurity programs. + Familiarity with cloud platforms, identity management, and data governance processes. + Strong understanding of IT SOX control testing, evidence evaluation, and external auditor coordination. SKILLS + Experience using AuditBoard or similar GRC/audit management tools is a plus. + Excellent analytical, communication, and project management skills. + Ability to manage multiple priorities in a fast-paced, global environment. + Strong collaboration mindset and ability to work effectively with geographically dispersed teams (U.S., India, and Asia). + Occasional travel (domestic and international) may be required. **Additional Information** Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (****************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be **02/13/2025** (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this. \#LI-VV1 **Compensation & Benefits Details** + An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. + The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. + If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. + You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. + We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. + **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .

Meta is seeking a Connectivity Systems Engineer to join our DEC Design Engineering team. Our Data Centers are the foundation upon which our rapidly growing infrastructure efficiently operates and our innovative services are delivered. This role is responsible for the design of inside and outside plant structured cabling and infrastructure for our data center installations - including new builds, retrofits, special projects, and technology modifications. Connectivity Systems Engineers must demonstrate experience developing designs as well providing effective oversight of outsourced design work. In addition to assuring timely delivery of designs that meet (or exceed) project requirements, Connectivity Systems Engineers are expected to drive best practices and establish tools, processes, and standards consistent with large-scale data center deployments. Full design lifecycle engagement is required - with lessons learned from field deployments rolled into future programmatic designs. The Connectivity System Engineer will be expected to collaborate effectively with internal and external stakeholders - assuring all structured cabling design requirements are met in design execution. **Required Skills:** Connectivity Systems Engineer Responsibilities: 1. Drive designated program initiatives end-to-end - from requirements gathering, to design development, cross-functional validation, and rollout 2. For special programs, drive global project execution in addition to program development 3. Actively seek and promote best design practices, processes, and improvements to establish program designs conducive to large-scale builds 4. Actively incorporate lessons learned from previous builds and design generations 5. Fluent interfacing with network transport and network architecture requirements 6. Manage the design execution of complete and correct construction documents, schematic diagrams, pathways, rack systems, rack elevations, cable matrices, and bills of materials, as needed for all OSP, ISP, and Network structured cabling and infrastructure elements 7. Assist with request for proposal (RFP) process & bid documentation coordination for both design and construction contracts as required 8. Streamline deployment of project deliverables on short timelines 9. Validate and proof project deliverables and executable design documentation at each design milestone 10. Engage in the construction administration phase for design-driven elements that require technical depth that cannot be resolved directly by the Design Consultant or Geo Engineer - such as change coordination and request for information (RFI) responses 11. Partner with internal and external teams to drive programmatically approved changes across applicable projects 12. Manage and maintain documents reflecting project completion deliverables (i.e. as-built documentation), updating as required 13. Collaborate with internal stakeholders to deliver project designs meeting capacity and network requirements as well as rollout timelines 14. Drive scalable structured cabling solutions throughout Meta owned or operated data center spaces and support facilities 15. Serve as a Technical SME for programs and projects that one leads 16. Provide regular project status updates and support DEC Design Engineering and corporate dashboards that capture delivery, cost, quality, and other established metrics 17. Participate in various team syncs to drive alignment, visibility, and consistency in program and project execution 18. Identify and respond to risks and high-priority issues timely and effectively 19. Travel as required (~10-20%) to review projects and coordinate with onsite personnel and contractors at project locations **Minimum Qualifications:** Minimum Qualifications: 20. Bachelor of Science degree in engineering or equivalent practical experience 21. 10+ years of experience delivering engineering results 22. Demonstrated expertise in physical infrastructure design including structured cabling and fiber-optic cabling 23. Proven leadership experience such as leading large projects, leading teams, coordinating with a wide variety and number of stakeholders 24. Comprehensive knowledge of and experience with fiber optic components, cabling, interconnect products, technologies, and standards 25. Effective prioritization skills to continuously analyze workload and qualify priorities based on impact and effort, often involving shifting deadlines and quick turnaround 26. Workflow efficiency and automation - demonstrated experience in improving/developing processes to drive efficiency, automating wherever possible 27. Construction experience such as site walks, punch lists, field coordination, RFIs, clash detection, lessons learned feedback loops, etc 28. Mission critical engineering project experience 29. Detail oriented, experience providing solutions to complex problems, and proven experience with effectively manage deadlines 30. Demonstrated experience effectively engaging with many stakeholders (internal and external) to extract, analyze, and qualify requirements to drive solutions from inception to completion 31. Experience with construction management applications (e.g. e-Builder, Unifier, BIM360, Procore) **Preferred Qualifications:** Preferred Qualifications: 32. Network design experience 33. BICSI accreditation - RCDD / DCDC certification 34. Network/Transport Certification (CCNA or equivalent) 35. PMP accreditation or similar 36. Experience with tooling & automation development (i.e. computer programming/scripting, database integration, dashboards, APIs) 37. Working knowledge of 40/100/400G Ethernet and CWDM, DWDM and optical transport network technologies 38. Experience with fiber topology evolution to achieve resiliency and latency requirements 39. Experience leading & mentoring an in-house BIM team, providing technical direction and ensuring high-quality deliverables for data center connectivity projects 40. Experience developing, maintaining, & automating BIM models and workflows using Revit, ACC, AutoCAD, and Dynamo, and guiding custom tool/script development (Python, C#) 41. Experience with establishing and enforcing BIM standards and libraries, ensuring consistency and efficiency across large-scale builds and retrofits 42. Experience collaborating cross-functionally with network engineering, systems engineers, and external partners to align BIM deliverables with network architecture and project requirements 43. Management experience with design execution and quality control for construction documents, schematic diagrams, rack systems, cable matrices, and bills of materials for OSP/ISP/network cabling 44. Demonstrated knowledge of current BIM and data center design trends to better advocate for innovative solutions, and support project evaluation and dashboard reporting **Public Compensation:** $150,000/year to $209,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

People Systems & Operations Analyst (4947)at SMX(View all jobs) (********************************* United States The **People Systems & Operations Analyst** plays a critical role in supporting the People Team through effective management of HR systems, compliance processes, workforce data, and analytics. This role ensures data integrity, regulatory compliance, and the timely preparation of reports and insights that support strategic and operational HR decision-making. This position is remote supporting a Hollywood, Maryland based team. **Essential Duties & Responsibilities:** **HRIS Management & Data Integrity** - Serve as the primary administrator and subject matter expert for ADP and Costpoint. - Maintain employee data accuracy, integrity, and security across HR platforms. - Partner with IT and vendors on system upgrades, testing, integrations, and issue resolution. - Develop and maintain system documentation, user guides, and standard operating procedures. Compliance & HR Operations Support - Support compliance with employment laws and regulations (e.g., recordkeeping, audits, reporting requirements). - Prepare and maintain documentation for internal and external audits. - Ensure HR processes align with company policies and regulatory requirements. - Support data preparation for regulatory filings and internal governance needs. Reporting, Analytics & Data Preparation - Prepare and maintain standard and ad hoc HR reports and dashboards (e.g., headcount and turnover). - Analyze workforce data to identify trends, risks, and opportunities. - Translate data into clear, actionable insights for HR leadership and Business Unit stakeholders. - Support data preparation for leadership presentations, board materials, and strategic initiatives. - Collaborate with the Talent organization to develop and communicate a clear data story Continuous Improvement & Stakeholder Support - Identify opportunities to improve HR processes through automation, data quality improvements, and system enhancements. - Act as a point of contact for HRIS-related inquiries and troubleshooting. - Provide training and guidance to HR team members and managers on system usage and reporting. **Required Skills & Experience** - Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related field. - A minimum of five years of experience in HR operations, HRIS administration, or HR analytics. - Hands-on experience with HRIS platforms (e.g., Workday, ADP, UKG, SAP SuccessFactors, or similar). - Strong understanding of HR data, reporting, and compliance requirements. - Advanced proficiency in Excel and experience with reporting or BI tools. **Desired Skills & Experience** - Experience with data visualization tools (e.g., Power BI, Tableau). - Knowledge of employment regulations and HR compliance reporting. - HRIS or analytics certifications (e.g.,Workday, SHRM, HRCI). - Experience supporting audits or regulatory filings. **Key Skills & Competencies:** - High attention to detail and data accuracy - Strong analytical and problem-solving skills - Ability to manage multiple priorities and deadlines - Excellent communication and stakeholder management skills - Discretion in handling sensitive and confidential information **Application Deadline:** 2-13-2026 \#LI-SA1 The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $87,600-$146,000 USD At SMX , we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

A GIS Analyst utilizes their expertise to assist with the design, development and maintenance of digital maps and technical drawings. A GIS Analyst understands map projections and cartographic principles and is capable of digitizing, creating and maintaining digital databases. A GIS Analyst will analyze spatial data and will understand the function of GPS and KML files. Essential Job Functions: Produce data layers, maps, tables, or reports, using Geographic Information Systems (GIS) technology for project related needs Provide technical expertise in Geographic Information Systems (GIS) where needed Use techniques to manipulate, extract, locate and analyze geographic data using buffers, clipping, joining tables, and managing relationship classes Perform Field and Geometry Calculations Prepare Map Series sheets Setup and Share Online Web Maps and Dashboards Demonstrate excellent listening skills and the ability to ask probing questions, and understand concerns to reach a mutually beneficial resolution Have a strong work ethic and be a self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment Regular, reliable, consistent and punctual attendance is required Perform other duties and responsibilities as required to fulfill job function or as assigned Knowledge, Skills, and Abilities: Ability to combine datasets from multiple sources Have knowledge or experience of programing in Python Have knowledge or experience with Online mapping Ability to work independently Demonstrate ability to communicate well with a positive & friendly manner both orally and in writing Demonstrate the ability to accept responsibility for and work under occasional stressful situations with frequent interruptions Demonstrate desire to learn new skills as technologies change Demonstrate the ability to multi-task Regular, reliable, consistent and punctual attendance is required Perform other duties and responsibilities as required to fulfill job function or as assigned Education and Experience: Associate's or Bachelor's degree in geography, or related field. Related work experience preferred but not required. Telecom experience Physical Requirements: PHYSICAL REQUIREMENTS 0-24% 25-49% 50-74% 75-100% Seeing: Must be able to read computer screen an various reports. 75-100% Hearing: Must be able to hear well enough to communicate with customers and business contacts. 75-100% Standing/Walking: 0-24% Climbing/Stooping/Kneeling: 0-24% Lifting/Pulling/Pushing: 0-24% Fingering/Grasping/Feeling: Must be able to write, type and use phone system. 75-100% Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

**JOB TITLE:** IT Financial Analyst **CAYUSE COMPANY:** Cayuse Commercial Services, LLC **SALARY:** $28.00-$35.00/hr **EMPLOYEE TYPE:** Full-Time Hourly Non-Exempt **The Work** The IT Financial Analyst will provide day-to-day support for invoice review and approval processing. The role will also assist IT managers with other financial tasks as assigned. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + Monitor vendor invoice mailbox + Review vendor invoices + Match against contract or purchase order + Verify invoice for payment or return to vendor + Record invoice in general ledger + Notify Accounts Payable for vendor payment + Work with IT managers on other financial tasks as assigned + Respond to assigned tasks in accordance with predefined guidelines. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + High school diploma or equivalent required + Two (2) to five (5) years of experience working in a finance position with focus on billing, invoicing, vendor management. + Preference with experience supporting an IT organization + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Microsoft Office experience (Work, Excel) + Experience with JD Edwards preferred + Financial billing, accounts payable experience + General accounting + Excellent communication skills + Experience working with suppliers and third-party vendors + Ability to quickly analyze a situation and react appropriately and effectively + Effective prioritization skills + Self-starter + Financial analysis credibility and independent judgment + Able to contribute to IT financial planning and operations **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** **Program Manager** **Working Conditions** + Professional remote office environment. + Must reside in Central or Eastern Time Zone. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $28.00 - USD $35.00 /Hr. Submit a Referral (********************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103881_ **Category** _Accounting/Finance_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

**General Information** Press space or enter keys to toggle section visibility Country United States Department TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Date Monday, November 17, 2025 Working time Full-time Ref# 20036708 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 30,720 Annual Base Salary Maximum 61,440 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (***************************************** , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (***************************************** . **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************* . **We're looking for a dedicated** **Enterprise Helpdesk Analyst** **who is passionate about delivering a great client experience while solving complex technical challenges. This role plays a critical part in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues, maintaining clear and consistent communication, and contributing to process and service improvements. This role bridges front-line support and escalation, ensuring a professional, high-quality client experience in every interaction.** **This position supports our 2nd shift operations.** **Key Responsibilities:** + Resolve escalated technical issues related to hardware, software, and connectivity. + Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments. + Act as a point of escalation for Technicians, providing guidance on complex cases and best practices. + Collaborate with peers to analyze recurring issues and recommend process improvements. + Maintain high-quality documentation of solutions, updates, and procedures. + Communicate effectively with clients and internal teams to ensure timely resolution and a positive service experience. + Provide expertise to enhance workflows, knowledge sharing, and overall client satisfaction. **Knowledge & Skills Requirements:** + Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. + Proficient in performing account and access management tasks with minimal supervision. + Strong problem-solving abilities with the capacity to resolve most technical issues independently. + Exceptional communication skills-both verbal and written-with a focus on clarity, empathy, and professionalism. + Demonstrated ability to manage escalations and navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications. + Intermediate certifications such as **CompTIA Network+** or **Microsoft 365 Certified: Endpoint Administrator** . + Actively pursuing additional certifications or cross-training to expand technical expertise. \#LI-DH1 \#LI-REMOTE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at ************* and explore our commitment to diversity and inclusion: https://*************/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to **********************************. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ***************************** . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will interact with customers through the Zendesk support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and timeframes. Our support center empowers best practice education solutions that help schools better meet the needs of struggling students through the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client managers, product leads, and subject matter experts to address and resolve customer matters. **Duties and Responsibilities:** + Support a suite of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end users via a variety of intakes including live chat. + Record variations in observed software functionality compared against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents (when required) to the appropriately experienced technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket. + Apply appropriate troubleshooting techniques. + Access knowledge bases, and frequently asked questions resources to aid in problem resolution. + Identify and learn appropriate software used and supported by the organization. + Test fixes to ensure problem has been adequately resolved. + Perform post-resolution follow-ups to help requests. + Evaluate documented resolutions and analyze trends for ways to prevent future problems. + Identify and escalate critical incidents. **Required Skills:** + Exceptional written and oral communication skills. + Experience supporting front end users. + Strong problem/incident documentation skills. + Ability to absorb and retain information quickly. + Ability to present ideas in user-friendly language. + Highly self-motivated and directed. + Keen attention to detail. + Proven analytical and problem-solving abilities. + Ability to effectively prioritize and execute tasks in a rapid paced environment. **Required Experience:** + Associate's or Bachelor's Degree or equivalent experience in a related field (technical support) + 3+ years of related work experience in a SaaS support or similar application support environment. + Desired: Zendesk, Jira, Chat Support, Experience in K-12 education and special education **Working Conditions** + Desired: Zendesk, Jira, Chat Support, Experience in K-12 education and special education \#LI \#LI-KA1 **The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.** **Compensation:** Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. **As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,500-$68,400. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.** PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. **EEO Statement:** Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.