Information technology analyst jobs in California

Under the direction and supervision of the Statewide 4-H Director, the 4-H Data Systems Analyst applies advanced analytical concepts, organizational objectives, and database integration principles to assist with the management and development of the statewide 4-H enrollment and reporting system. This role involves analyzing extensive and multi-layered processes and problems; developing identified online system needs and solutions; collaborating to ensure all new and updated enrollment system processes will improve efficiency of the University of California 4-H (CA 4-H) Youth Development Program's enrollment system. The incumbent provides subject-matter expertise to inform enrollment system design, data integrity, reporting, training, and compliance across related platforms used in CA 4-H. This includes serving as the primary liaison with vendors, county offices, statewide staff, and external partners to ensure the enrollment system and related tools meet program, policy, and compliance requirements. The position is responsible for designing data methodologies, developing statewide enrollment reporting frameworks, and analyzing program participation trends to inform organizational decision-making. The analyst also leads requirements gathering and analysis to translate statewide operational, programmatic, and policy needs into technical specifications. The 4-H Data Systems Analyst participates in the development of enrollment system training, resources, and system enhancements. The role requires the ability to manage multiple, high-level projects, anticipate and adapt to organizational needs, and deliver innovative, data-driven solutions that increase efficiency, compliance, and program effectiveness across CA 4-H. This position independently applies advanced data systems concepts to resolve complex issues and shape statewide system functions. The position also collaborates with the 4-H Policy Analyst to ensure that all applicable UC, state, federal, and 4-H policy changes are integrated into the enrollment system. The 4-H Data Analyst also collaborates on policy-based issues impacting the UC 4-H enrollment system, UC ANR digital enterprise system, and the national 4-H network for data management and enrollment reporting. This position is a career appointment that is 100% fixed. The home department is CA 4-H. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $ 81,500.00/year to $ 115,800.00 /year Job Posting Close Date: This job is open until filled. The first application review date will be 12/16/2025. Key Responsibilities: 40% Statewide Data System Coordination and Support: Provides strategic oversight and management of the statewide 4-H enrollment database and related systems, ensuring data integrity, compliance, and security. Participates in the design and oversees implementation of system features, integrations, and workflows to increase efficiency and effectiveness of program operations. Assists with the development of statewide methodologies for extracting, validating, and reporting data, ensuring alignment with UC, state, and federal reporting requirements. Serves as primary liaison to vendors and developers, advocating California's system needs and ensuring successful system enhancements and problem resolution. Ensures consistent application of data governance and quality assurance practices across all statewide enrollment data workflows. Collaborates with Statewide 4-H Director, 4-H Policy Analyst and others to anticipate and interpret applicable policy changes (UC, state, federal and 4-H) and integrates them into enrollment system design and user processes. 20% Data Analysis, Reporting, and Policy Support: Designs and delivers advanced reporting dashboards, data visualizations, and analyses to support statewide monitoring, compliance, and decision-making. Conducts complex analyses of program participation and system usage, identifying trends, gaps, and opportunities to inform leadership decisions. Leads requirements gathering and analysis to translate statewide operational, programmatic, and policy needs into technical specifications and system configurations. Serves as subject matter expert in translating program and policy requirements into actionable enrollment system processes. 30% Training, Communication, & Statewide Support: Assists with the design and implementation of statewide training programs, guidance materials, and communication strategies for all 4-H data system users, including county staff, volunteers, and families. Delivers advanced, multi-platform trainings (virtual and in-person), ensuring consistent statewide understanding and compliance. Coaches and advises county-level staff on complex system and policy questions, providing advanced-level troubleshooting and guidance. Represents California 4-H in national peer groups and committees related to enrollment and data systems, sharing best practices and advocating for program needs. 10% Additional Systems & Financial Reporting System: Provides secondary technical support for additional online 4-H systems, including the statewide financial reporting platform, as needed. Advises on future CA 4-H enrollment system technology adoption, integration, and system expansion opportunities to strengthen program operations. Review enrollment system functions for increased efficiencies in enrollment procedures and overall data collection and use. Provides subject-matter expertise to evaluate system functionality and recommend improvements to support statewide operational efficiency. Requirements: Bachelor's degree in a related field and extensive professional experience in data systems management, reporting, and analysis, or equivalent combination of education and experience Demonstrated expertise in database design, system implementation, and data security/integrity practices, including handling complex and sensitive data. Thorough knowledge of data visualization and reporting tools; ability to design dashboards and decision-support tools for executive audiences. Strong analytical, problem-solving, collaboration, and decision-making skills; ability to independently as well as collaboratively resolve highly complex issues requiring evaluation of multiple factors. Excellent written and verbal communication skills; ability to communicate technical concepts to diverse audiences. Ability to anticipate organizational needs, translate policy into operational procedures, and recommend strategic improvements. Demonstrate strong proficiency using Microsoft Office, Zoom, Google Workspace applications, Box, and similar collaboration and communication software tools. Preferred Skills: Master's degree in a related field and significant professional experience in data systems management, reporting, and analysis, and/or equivalent combination of education and experience. Knowledge of Cooperative Extension. 4-H knowledge of program delivery, including delivery modes. Experience managing vendor relationships and system development projects. Coding knowledge and experience Fluency in Spanish Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. Travel including travel outside normal business hours may be requested. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California https://apptrkr.com/get_redirect.php?id=6769020&target URL=Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes, but is not limited to, employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace To apply, please visit: https://careerspub.universityofcalifornia.edu/psc/ucanr/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=82838&PostingSeq=1&SiteId=17&language Cd=ENG&FOCUS=Applicant Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8bbf0097aafc724582da70acb5ae5a1e

Facility Location F & TSD LABORATORY 2501 RYDIN RD, FLOOR 2S RICHMOND CA 94850 Information TITLE: FORENSIC COMPUTER ANALYST GRADE: W2 - 02 FLSA DESIGNATION: Exempt OCCUPATION CODE: 2210-0218 NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 A.M. to 04:00 P.M. BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave. Functional Purpose Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations. DUTIES AND RESPONSIBILITIES 1. Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes. 2. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques. 3. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience. 4. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met. 5. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions. 6. Delivers training in laboratory services, evidence collection, crime scene processing and field examination. 7. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems. 8. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest. 9. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach. Requirements 1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies. 2. Ability to provide training related to laboratory services, evidence collection, and field examination. 3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met. 4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items. 5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations. 6. Ability to conduct and document scientific research related to computer forensic examinations. 7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015, are exempt from this requirement. Desirable Qualifications: CERTIFICATION: International Association of Computer Investigative Specialists (IACIS) Certified Forensic Computer Examiner (CFCE) or the International Society of Forensic Computer Examiners (ISFCE) Certified Computer Examiner (CCE) or Defense Cyber Investigations Training Academy (DCITA) Digital Forensic Examiner (DFE) Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

Our client is looking for an energetic IT leader to oversee day-to-day IT operations and infrastructure management. This person will guide a technical team along with several vendor partners responsible for designing, testing, implementing, and supporting our enterprise IT infrastructure. This includes the data centers, Microsoft 365, Cisco networks, Windows servers, VoIP, VDI environment, and windows desktop endpoints. This person should have strong project management and communication skills. The position requires a self-motivated, organized, and data driven technical leader. ITIL discipline and experience is a significant plus. This leader will work closely with decision makers in other departments to identify system capacity, availability, and recoverability requirements in order to recommend, develop, implement, and support cost-effective architectures for the management of critical enterprise data. They will ensure high levels of data quality and application availability while containing costs. This individual will also evaluate new projects and applications to determine the infrastructure necessary to support them. Essential Responsibilities: Lead, coach and develop a team Manage multiple vendors, monitor invoicing, contracts, and SLAs Communicate and coordinate effectively across the enterprise to ensure collaboration and quality service delivery Maintain IT Operations operating and capital budget Coordinate and ensure IT service maintenance while balancing system availability Incident management (research, identify, track, and communicate incidents and problems within purview) Establish and maintain proactive system and enterprise network monitoring Identify key reports providing metrics for IT services (system availability, incident management, problem management) Establish appropriate SLAs and metrics to measure and report regularly Enforce ITIL discipline within the group, department, and organization with special focus on Incident Management, Change Management, Problem Management, Capacity Planning, Knowledge Management, and CMDB Work with vendors to determine “out-of-box” solutions where appropriate Establish minimal hardware/software standards that provide effective solutions based on roles and responsibilities of users Develop, test, and maintain a proven disaster recovery/business continuity planning solution Work closely with Information Security expert(s) to insure security of enterprise Organize and prioritize assigned tasks within department to meet established schedules, timeliness, and/or deadlines Requirements: 5+ years of relevant leadership experience and/or college or advanced degree in IT/MIS Strong technical proficiency with Microsoft Active Directory and related technologies Strong technical proficiency with Microsoft 365 Proven tenure working to provide critical IT services ITIL knowledge and experience a major plus Experience and technical understanding of the following: Data networking Cloud Services Microsoft Windows Microsoft 365 Tenant Management Microsoft 365 Products (Email, OneDrive, SharePoint, Teams, etc.) Endpoint management Data center operations VoIP/UCaaS solutions Virtual Desktop solutions Information security Networking, including WiFi and SD-WAN VPN

AT LEAST 6 MONTHS* Provide full coverage for day-to-day IT support responsibilities, including service desk requests, desktop/laptop support, hardware refresh activities, basic networking tasks, software installations, account support, and troubleshooting. This contractor must be able to work independently, manage multiple tasks, and follow established IT processes. ESSENTIAL JOB DUTIES: Technical Skills Hardware & System Support Windows 10/11 troubleshooting Laptop and desktop hardware diagnostics & repair Experience with machine imaging, reimaging, and device setup (Autopilot/Intune experience preferred but not required) Basic understanding of Active Directory (password resets, account unlocks, group membership checks) Software & Tools Ability to work tickets in a Service Desk platform (preferably ManageEngine ServiceDesk Plus) Ability to follow documented processes for asset intake, naming conventions, tagging, and deployment Operational Skills Ability to handle multiple tickets simultaneously without dropping assigned tasks Comfortable communicating with all levels of the organization, including executives Ability to ask clarifying questions when needed and follow standard procedures Strong documentation habits-notes in tickets, steps taken, and resolutions Must be able to work on-site at Modesto headquarters Key Responsibilities Serve as technician handling daily assigned service desk tickets Support hardware refresh and laptop deployment cycles (setup, configuration, user migration when applicable) Provide support for conference rooms, Surface Hubs, and audio/video equipment Perform basic user account support (password resets, MFA troubleshooting, access issues) Assist with routine IT tasks such as: Updating machines Running Windows updates Tracking and maintaining asset inventory Supporting new-hire setups as needed Escalate issues appropriately to senior staff when out of scope Nice-to-Have (Not Required) Intune / Autopilot experience Familiarity with managing laptops in bulk (refresh cycles) Experience in environments with distributed locations (e.g., gas stations, terminals, remote offices) Experience with conference room technology Requirements and Qualifications: 4-6 years in an IT support or help desk role Ability to operate independently (we cannot train from scratch) Candidate must be reliable, proactive, and comfortable in a fast-paced environment Professional and respectful communication Follows procedures and does not deviate from process without approval Takes responsibility for work (no blame-shifting) Team-oriented mindset Ability to prioritize tasks correctly Strong problem-solving without relying heavily on escalation EDUCATION AND/OR CERTIFICATIONS DESIRED: Strong knowledge of Windows 10/11, Microsoft 365 apps, and user environment settings Experience with Active Directory, device management, and user lifecycle administration Familiarity with ticketing systems such as ServiceNow, Zendesk, or ConnectWise Ability to document and present solutions clearly and concisely Valid driver's license and ability to travel between supported local locations as needed A bachelor's degree is preferred but not mandatory; relevant education and experience can also meet the requirements. TESTING REQUIREMENTS: Candidates will participate in assessments that are specific to position skillset needs. Culture Index Survey

Job Summary: As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in person as needed daily. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers. service while managing engagement between end users, operational leadership, and IT teammates. Required Skills/Experience ● Experience collaborating with various teams in a service-oriented customer-success environment ● Experience troubleshooting issues, researching solutions, and problem-solving efficiency ● Ability to learn & adapt quickly to new technologies and business requirements ● Ability to solve complex incidents by applying well-known documented solutions and processes, while maintaining task ownership to completion with minimal direct supervision ● Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing ● Ability to leverage attentive listening to understand and empathize with customer needs ● Experience suandropporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android ● Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals ● Experience supporting and troubleshooting corporate networks and remote user environments ● Experience supporting and troubleshooting L1 Active Directory related issues ● Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication) ● Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed ● Adherence to security policies and corporate best practices ● Ensuring support content is accurate and up to date (Knowledge base maintenance)

Desktop Support Grade: 3-5 years of experience Beginner knowledge on Active Directory, Group Policy· Hands on experience for Windows, & IoS Corporate Devices· Coordinate with multiple teams for resolving incident and executing change tickets· Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)· Strong troubleshooting skills for Desktop, Laptops & Peripheral devices Must Have Skills 3+ years of hands-on experience, managing below technologies· Microsoft Desktop Family Operating System (Win 7/10)· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections· Good to Have Skills Very good verbal and written English communication and presentation skills· Effective time management, team handling and organizational skills· Client interaction and escalation management Best Regards, Bismillah Arzoo (AB)

Job Title: IT System -Infrastructure Technology Engineer Contract to hire is based in San Pedro, CA and its 100% onsite. Summary of Job Proven experience in Datacenter infrastructure management, CISCO and DELL infrastructure, Virtualization with VMWare. Good capability, understanding of systems infrastructure administration, configuration, licensing, deployment process and support. Experience with running automated patching process, management of infrastructure assets and firmware. Experience with Nutanix, with hyperconverged platforms is an advantage. Understanding of Continuous Improvement/LEAN/Six Sigma. Understanding of administrating DELL Tanzu stack, Kubernetes clusters and its virtualization. About the Role We are seeking an experienced System Administrator to join our IT Infrastructure team at our container terminal operations. This role is critical to maintaining and optimizing the technology systems that support our 24/7 port operations, ensuring high availability and performance of systems that enable cargo handling, vessel operations, and terminal management. Key Responsibilities Virtualization & Infrastructure Management Manage and maintain VMware vSphere environments, including ESXi hosts, vCenter Server, and related components Perform capacity planning, performance tuning, and optimization of virtualized infrastructure Deploy, configure, and troubleshoot virtual machines to support terminal operations Manage hyperconverged infrastructure platforms including vSAN deployments Support Nutanix environments and assist with expansion projects Server Administration Administer Windows Server environments (2016 through 2025), including Active Directory, DNS, DHCP, and Group Policy Manage and support Linux systems (Ubuntu and RHEL distributions) for various operational applications Implement security patches, updates, and configuration changes across server estate Monitor system performance and proactively address capacity and performance issues Storage & Infrastructure Manage SAN/NAS storage systems, including provisioning, monitoring, and capacity management Configure and maintain Fibre Channel and iSCSI storage connectivity for ESXi hosts and physical servers Troubleshoot storage performance issues and optimize storage network configurations Manage LUN provisioning, zoning, and multipathing configurations Support backup and disaster recovery solutions Work with Cisco UCS compute platforms for infrastructure deployments Participate in infrastructure refresh and upgrade projects Operational Support Provide Level 2/3 support for infrastructure-related incidents and service requests Participate in on-call rotation to support 24/7 terminal operations Document systems, procedures, and infrastructure configurations Collaborate with network, security, and application teams on integrated solutions Support disaster recovery planning and testing activities Required Qualifications 3-5 years of experience in system administration roles Strong hands-on experience with VMware vSphere (ESXi, vCenter) Proficiency with Windows Server administration (2016 or newer) Solid experience with Linux administration (Ubuntu and/or RHEL) Understanding of storage technologies including SAN/NAS concepts and protocols (Fibre Channel, iSCSI, NFS) Experience with scripting and automation (PowerShell, Bash, Python) Strong troubleshooting and problem-solving skills Excellent documentation practices Ability to work in a 24/7 operational environment with on-call responsibilities Preferred Qualifications Experience in maritime, logistics, or industrial/operational environments Hands-on experience with hyperconverged infrastructure (vSAN, Nutanix) Familiarity with Cisco UCS platform (UCS Manager, Fabric Interconnects) Experience with Fibre Channel switching and fabric management Knowledge of iSCSI best practices and performance tuning VMware VCP certification Red Hat Certified System Administrator (RHCSA) or similar Linux certification Experience with infrastructure monitoring tools Knowledge of container technologies (Docker, Kubernetes) Understanding of high-availability and disaster recovery design principles A reasonable, good faith estimate of the minimum and maximum base salary for this position is $170 K to $190 K per year Benefits: Comprehensive benefits including medical, dental, vision, disability, life and AD&D insurance, retirement savings with company match, paid parental and transitional leave, PTO, wellness programs, tuition reimbursement, adoption assistance, and an Employee Assistance Program-supporting colleagues and families across health, financial, and work-life needs. * The pay range listed above reflects the expected starting salary /Pay rate for this role. This range may be adjusted based on market conditions, location, and other relevant factors. The Company will determine the final starting salary/Pay rate in consultation with the selected candidate(s), in full compliance with applicable laws

PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY. An Alameda County Job Application is required in order to be considered for ALL County recruitments. Alameda County Public Health's Department is recruiting for temporary: INFORMATION SYSTEMS MANAGER $66.92-$85.42 Hourly Alameda County Human Resource Services TEMPORARY ASSIGNMENT POOL ***Temporary employees are not entitled to full County benefits. ************************************************* Temporary Assignments: Assignments vary in duration depending on the needs of the department. An assignment may end at any time. To obtain a regular position, the appointee will need to compete successfully in a County Exam when open. *Assignments are expected to last approximately 12 months to 18 months depending on the need of the department. Public Health's INFORMATION SYSTEMS The mission of Information Systems is to support the Public Health Department in achieving its goals through the provision of technology-based solutions, expertise and services that improve the Department's efficiency and unity. Major Unit components Collaborate with ACPHD programs to provide and improve information systems that promote the health of Alameda County residents Research new trends and technologies to improve efficiency of operations Enhance and promote effective communication processes Identify cost-effective means and alternative resources to provide services Visit us to learn more about our program and services. ******************************************** THE POSITION Under direction of Agency or Department executive management, to supervise, plan, and coordinate the work of technical and professional information systems staff involved in developing, evaluating, and implementing the most complex and varied management information, financial, and specialized information systems for the purpose of improving operations; to lead, coordinate, and participate in organizational or management analysis; and to do related work as required. Positions allocated to this class are responsible for supervising and coordinating the acquisition, implementation and maintenance of a department's information system capabilities. In contrast with incumbents of the Information Systems Analyst classification, the Information Systems Manager has responsibility for supervising information systems staff, at least one of which is at a professional level (Information Systems Specialist or above) whereas Information Systems Analysts has responsibility for coordinating information system needs with limited staff assistance and in a more limited scope. THE IDEAL CANDIDATES This position performs and/or participates in a variety of moderate to complex research, studies, data analysis, metrics reporting, facilitation and training and assessment related to department performance and strategic planning; design, develop, appraise, and conduct orientation for existing and prospective new programs and service offerings (internal and contracted) and execute various other administrative assignments of varying complexity as assigned. ESSENTIAL DUTIES The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Everyone in the classification does not necessarily perform all duties listed. Supervises and coordinates the development and implementation of system solutions, applications and programs. Serves as liaison with Information Technology Department staff in developing and implementing systems/applications by providing input/output requirements, department standards, etc.; develops or revises existing programs for user application; develops specifications for obtaining software for departmental applications. Develop systems analysis methods and conduct systems analysis appropriate to the department's specific needs. Analyzes workflow and/or organizational structure and recommends improvements to systems or structures to increase productivity or efficiency. Defines the scope of information system problems and goals and identifies data collection processes and procedures. Identifies potential solutions to information system problems and determines system feasibility, equipment requirements, personnel requirements, cost/benefits effectiveness, time requirements, and makes a recommendation on which solutions should be used. Plans and coordinates system testing to assure that related systems meet user's needs and are fully compatible in terms of program/system implementation and maintenance. Meets with all providers and software vendors to evaluate new software products leveraging AI technology. Supervises subordinate technical and professional staff involved in the development and support of applications. Oversees and coordinates the information systems section of the department, including working with vendors, processing and submitting funding for projects as well as creating required Board of Supervisors letters, legacy application support, troubleshooting application malfunctions, creating and updating documentation manuals. Directs and participates in long-term audits of legacy and new applications and programs; analyzes performance of these systems; identifies and implements changes to existing systems in order to bring them up to maximum efficiency. Develop complex programs and applications for information systems. INFORMATION SYSTEMS MANAGER ********************************************************************************************************* (Click above for comprehensive job description and additional qualifications.) MINIMUM QUALIFICATIONS Education: Possession of a Bachelor's degree from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or a closely related field may be substituted for two years of the required experience. AND Experience: The equivalent of four years of full-time paid experience in information systems performing duties such as system analysis, application development, system evaluation, selection and implementation, or network administration. At least one year of experience must include direct supervision of other professional and technical information systems staff. OR II HOW TO APPLY An Alameda County application is required to be considered for this recruitment. Please email the Job Application, resume and a cover letter to: Tyler Clark, (*********************) Alameda County's job application template is available online on Alameda County's Online Employment Center at *************************************************************************** NEW USERS can click on “Fill out an application” to fill out an application template. Once the application is completed, please click on the “Review” tab to “Print/Save My Application”. A PDF version or digital scan of the application must be submitted to the email address above. Alameda County Health Care Services Agency is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

About the Company At the Pac-12, we are passionate about sports and technology! As part of our team, you will play a key role in driving the engineering operations and technology initiatives that power our business. About the Role We are seeking a highly skilled and motivated Sr. Lead IT/Systems Administrator to oversee and optimize our company's IT infrastructure, ensuring it meets the needs of our growing business. This role is perfect for an experienced, hands-on IT leader who thrives on technical challenges, strategic planning, and leading teams to success. You will be responsible for designing, implementing, and maintaining complex IT systems, ensuring stability, security, and performance. The Sr. Lead IT/Systems Administrator will work closely with senior leadership to align IT strategies with business objectives while fostering a collaborative and innovative environment within the IT team. The ideal candidate will be well versed in multiple operating systems, including Windows, Mac, and Linux, and have strong expertise in SQL and Proxmox virtualized environments. They will be a hands-on leader with a collaborative, “let's do it together” attitude, committed to elevating the IT and Systems team. Experience with SentinelOne, NinjaOne, and JAMF is a strong plus. RESPONSIBILITIES Leadership & Team Management: Lead and mentor a team of IT support technicians and systems administrators, ensuring they have the resources, guidance, and training to grow and excel. Champion a collaborative and high-performance culture within the IT department, encouraging knowledge sharing, innovation, and growth. IT Infrastructure & Operations Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring network availability, reliability, and scalability. Manage system and server administration (Windows/Linux), SQL databases, cloud services, virtualized environments (e.g., VMware, Proxmox), and Mac environments. Ensure a secure, stable, and efficient IT environment by proactively identifying potential issues and implementing solutions. Maintain oversight of all IT assets, including hardware, software, and cloud services. Develop and maintain disaster recovery and business continuity plans to safeguard business operations. Strategic Planning & Project Management: Collaborate with senior leadership to develop and implement IT strategies that align with the company's overall business objectives. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop long-term technology roadmaps, recommending improvements and upgrades to ensure the IT environment is future-proof and scalable. Manage and optimize IT budget, ensuring efficient allocation of resources and cost-effective solutions. Security & Compliance: Ensure that IT systems are secure, compliant with industry standards, and adhere to data protection regulations. Develop and enforce IT security policies, implementing robust security measures such as OS firewalls, encryption, and intrusion detection. Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks. Stay current with industry trends and evolving cybersecurity threats, ensuring the organization is always protected. Vendor & Stakeholder Management: Manage relationships with external vendors, service providers, and contractors, ensuring service level agreements (SLAs) are met and costs are controlled. Lead negotiations and procurement for IT services, equipment, and software. Collaborate with other departments and business units to understand and support their technical needs. User Support & Training: Oversee the development and delivery of IT training programs to enhance user knowledge and improve system efficiency. Ensure the IT helpdesk provides high-quality, timely support for all staff across various technical issues. Ensure documentation and knowledge bases are continuously updated to support end-user training and troubleshooting. QUALIFICATIONS Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 8+ years of experience in IT operations, with a minimum of 2-4 years in a senior technical role overseeing infrastructure and systems management. Proven expertise in managing large-scale IT infrastructure, including networks, servers (Windows/Linux), virtualization platforms (VMware, Proxmox), cloud technologies (AWS, Google Cloud), and database management. Demonstrated ability to design, implement, and support highly available, secure, and scalable IT systems. Strong background in IT security and risk management, including experience with firewalls, VPNs, intrusion detection systems, and encryption technologies. Proven success in managing IT budgets, resources, and complex projects. Technical Skills Solid understanding of networking protocols (TCP/IP, DNS, DHCP) Expertise in systems administration, including Windows Server, Linux, Mac and cloud environments. Experience with database management (MSSQL Server). Proficiency with cybersecurity tools, practices, and frameworks (e.g., firewalls, endpoint protection, SIEM, SentinelOne). Soft Skills: Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams. Strong problem-solving, analytical, and troubleshooting abilities. Excellent verbal and written communication skills, able to translate technical concepts to non-technical audiences. Strong project management skills, able to prioritize and manage multiple projects simultaneously. Results-oriented with a proactive, “can-do” attitude. Preferred Qualifications: Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified: Windows Administrator, AWS Certified Solutions Architect, PMP, or ITIL. Experience with broadcast technologies (e.g., playout automation, video servers, MAM, streaming protocols) is a plus. WORKING CONDITIONS: Primarily office-based in San Ramon, CA with occasional remote work flexibility. Evening or weekend work for system maintenance, upgrades, or emergency support. Evening or weekend work to provide IT and systems support for scheduled live productions. Limited travel to other company locations may be required. COMPENSATION The exact salary will depend on the successful candidate's, relevant skills, experience, and qualifications. PAC-12 OVERVIEW The Pac-12 stands at a defining moment in its history. Founded in 1915, the league's rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA., and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Currently composed of Oregon State University and Washington State University, the league will welcome seven new full members beginning with the 2026-27 season, including Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. ```

As a Sr. IT Analyst based in San Francisco, you'll be one of the go-to technical resources for the affiliates we support in our Shared Services team. In this hybrid role, you'll provide hands-on support for a wide range of hardware, software, and cloud services in a Microsoft-centric environment. You'll work closely with experienced staff to document legacy processes, resolve day-to-day IT issues, and proactively identify opportunities to automate and streamline support. Your strong communication skills, initiative, and growth mindset will help ensure a seamless technology experience for our users. This position is responsible for providing technical assistance and support related to the company's IT operations, activities, systems and users across multiple sites. This includes responding to support needs, executing troubleshooting steps, gathering information, isolating problems, escalating issues, monitoring systems availability, managing tickets and meeting SLA's. Candidates should have a mix of technical and customer service skills. These functions are performed in support of the company's users, systems, facilities and data centers. Responsibilities Provide operational and end user support for IT systems and activities, including: Windows AD, Azure, and AWS environments Server deployment, management and monitoring Audio-Visual systems, including Poly equipment and Teams Rooms Telephony systems, including Teams Voice and mobile devices O365 services, including Exchange Online, Intune, SharePoint, Teams User accounts and permissions Printers and copiers Shadow senior team members to extract and document tribal knowledge, focusing on undocumented processes and troubleshooting steps. Identify repetitive support tasks and propose self-service or automation solutions. Provision, deprovision, install, maintain, and support users, applications and devices. Coordinate repair of company devices. Provide technical support, guidance, and training to users. Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner. Ensure adherence to corporate standards. Monitor and report system performance. Maintain system and training documentation. Perform log review and maintenance. Assist and coordinate with other members of the IT team. Perform other related duties as assigned. This position is primarily located in our San Francisco office, supporting multiple offices, including local and remote users and requires occasional travel to supported sites. General office environment: Ability to sit for long periods of time and to move about an office. Supervisory responsibility: None Qualifications/Required Knowledge, Experience and Skills: Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc. Experience with Jira, Adobe and Sage is helpful. Background in end user support & training. Excellent customer service and interpersonal skills, including the ability to communicate technical information, both verbally and written, to a wide range of users. Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure. Experience with AWS is helpful. Experience in a broad range of IT systems (hardware, software, printers, firewalls, routers, etc.). Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment. Excellent troubleshooting, problem solving, critical thinking and analytical skills. Excellent attention to detail, and good work habits under pressure. Readily adaptable to the changing needs of the business, with ability to manage multiple priorities. Ability to collaborate with multiple parties to solve problems. Ability to prepare reports, conduct investigations, and review documents/logs. Ability to learn and support new and fast-changing technologies. Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions Educational Qualifications: Bachelor's Degree in relevant field or other relevant professional experience. 5+ years of network administration and helpdesk experience. IT certifications or equivalent experience. Formal education in a business field is preferred. Pay Range: The starting base pay for this position in the San Francisco Bay area is as shown below. The actual base pay is dependent upon a variety of factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This position is also eligible for a discretionary annual bonus, paid time off, and a benefits package including but not limited to company-sponsored medical, dental, vision, and a generous 401(k) match. $120,000/year - $140,000/year Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka America, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka America, Inc. is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting *********************.

Sr. Technical Analyst in Santa Clara, CA (onsite must) Requirements gathering analysis and BRD documentation PDD & SDD documentation experiences Automation hands on development experiences using RPA Tools AA, Power Automate, Python, Workflow tools etc Test management - SIT, UAT Production deployment and support Knowledge and experience in Analytics tools such as PowerBi Knowledge in AI such as LLMs, RAG Data analytics, data engineering, and data science Excellent communication skills

The IT Desktop Support Specialist is a single point of contact for end users to receive both onsite and remote support within the organization's client computing environment. This role includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal performance. The position will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance. To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. Main Tasks And Responsibilities Technical Support Respond to and resolve technical support tickets in a timely and efficient manner. Provide support for desktops, laptops, printers, conference rooms systems, and other peripheral devices. Troubleshoot hardware, software, and network connectivity issues. User Assistance Assist employees with technical queries and guide them in using IT tools effectively. Set up new user accounts and configure systems for onboarding. Help Executives in setting up important conference calls via MS Teams or Zoom Maintenance & Upgrades Perform routine maintenance on computer systems and software. Install, configure, and update hardware and software as required. Conduct research on desktop products in support of procurement and development efforts. Evaluate and recommend products for acquisition. Documentation Maintain accurate records of support requests and resolutions in the ticketing system. Document technical procedures and user guides for common issues. Accurately document instances of desktop equipment or component failure, repair, installation, and disposal. Help maintain inventory recordkeeping of IT assets. Collaboration Escalate complex issues to senior IT staff or relevant departments when necessary. Work closely with team members to ensure IT systems meet user needs. Liaise with third-party support and PC equipment vendors. Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive. Minimum Qualifications Degree in Information Technology, Computer Science, or a related field, or equivalent experience. Minimum 4 years of experience in IT support or a related role in a small-to-med size office (25+ users/devices). Technical Skills Hands-on hardware troubleshooting experience. Knowledge of Windows and mac OS operating systems including mobile devices like Apple and Android. Familiarity with common office productivity and collaboration software (e.g., Office 365, Microsoft Office Suite, Google Workspace, MS Teams, Zoom). Knowledge of mobile device management and security solutions like Microsoft Intune and Defender. Understanding basic networking concepts (IP addressing, Wi-Fi troubleshooting). Knowledge of web conferencing solutions and how to operate and troubleshoot. Experience with helpdesk ticketing systems is a plus. Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to conduct research into technology issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in a user-friendly language. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation.

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician Our client is a global leading high tech company: -Over 6,500 employees across 20+ offices; -Fast growing; -Cutting edge AR and VR technologies, 3D printing, etc. They are looking for an IT technician to join their US team: -Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, -Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA; -Building good relationship with 3rd party software/hardware vendors; -Documentations Initially 11 months full time contract till the end of 2025 with option to extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica (2772 Donald Douglas Loop N, Santa Monica, CA 90405) Requirements: -2 + years experience working as IT support/service desk; -Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies -Storage Systems - Synology (nice to have) -3D printers (nice to have) -Excellent client facing and problem solving skills, creative thinking and sociable personality

Company: Insight Global IT Specialist Mid Pay Rate: $36/hr Duration: 3 Years - On-rolling Contract (12 months) Clearance Needed: Active DoD Secret Summarized Day-to-Day An employer in San Diego, CA is looking for an Information Technology Specialist to join the team on a large DoD contract. This specialist will be providing information technology troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Wanted Background - Active DoD Secret Clearance -2-years in information technology support experience supporting desktops, servers, routers, printers, mobile devices, and networks - Strong customer service skills and attitude - Basic troubleshooting experience - Active Secret clearance - IAT 2 Certification (Sec + CE or CCNA Security)

NO C2C candidates please: Job Title: Systems Engineer Description & Requirements: This role is Onsite in Oxnard, CA & it's a 6+ months contract KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Systems Engineer in Oxnard, CA Summary: We are seeking a highly skilled and motivated Systems Engineer to support and enhance our IT infrastructure. This role is essential to the stability, security, and efficiency of our technology systems. The successful candidate will be responsible for the architecture, implementation, maintenance, and troubleshooting of core systems that support municipal operations and services. Essential Responsibilities: Design, implement, and manage Active Directory infrastructure including architecture and troubleshooting. Maintain and support physical and virtual server hardware across the organization. Architect, install, and support Windows Operating Systems, including patch management and OS/app updates. Administer robust backup and recovery solutions and ensure systems meet RPO/RTO requirements. Design and manage system/application patching strategies across environments. Handle certificate lifecycle management, including installation, renewal, and trust chain validation. Deploy, configure, and monitor system performance and availability using enterprise monitoring tools. Lead lifecycle management initiatives including asset tracking, upgrades, and retirement planning. Utilize PowerShell scripting to automate administrative tasks and configuration management. Design, manage, and troubleshoot VMWare and HyperV virtualization platforms. Support NAS/SAN infrastructure and storage networking systems. Ensure operational readiness through thorough documentation, change control, and knowledge sharing. Required Experience: Proficiency required in the following areas, including architecture, design, day-to-day operations, and troubleshooting: Active Directory Server Hardware Windows O/S Backup/Recovery Systems O/S & Application Patching Certificate Management System Monitoring Tools Lifecycle Management PowerShell Scripting Virtual Server Hardware VMWare NAS/SAN Solutions Storage System Networking Nice to Have Skills: Experience in the following areas is highly desirable: Linux O/S (RHEL/Ubuntu/SUSE) SFTP/FTP Tool Management IIS / Apache Web Server Management Advanced Certificate Management Architecture Advanced System Monitoring Design Cloud Infrastructure Solutions (Azure, AWS, etc.) Horizon Client Virtualization HyperV Management Advanced NAS/SAN Architecture Storage Network Design & Architecture Qualifications: Bachelor of Science degree in Computer Science, Information Technology, or related field (or equivalent work experience) Minimum of 5 years of experience in a Systems Engineer or similar infrastructure role Relevant certifications preferred (e.g., Microsoft, VMware, CompTIA, Cisco, etc.) Strong problem-solving and analytical skills Ability to communicate effectively with technical and non-technical stakeholders Compensation depends on experience but is typically $60-70/hr on W2

Salary Range: $90k to $115k We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions. Key Responsibilities and Outcomes: System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). Proven success in maintaining >99.9% system uptime across production environments. Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications for the Role Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) Experience: 3-5 years of experience as a systems administrator or IT infrastructure engineer. Experience supporting ERP systems is a strong asset. Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment

About the Role This role designs and delivers technology training for attorneys and professional staff across a global, multi-office environment. Training is delivered in classroom, remote, and hybrid formats, with a strong focus on consistency, quality, and user adoption. The position works closely with IT teams, trainers, attorneys, staff, and vendors to support firmwide technology initiatives and ensure effective day-to-day use of systems and applications. Key Responsibilities Deliver training on standard hardware, software, and specialized legal technology Facilitate training via group sessions, one-on-one coaching, workshops, and virtual delivery Support consistent new-hire technology orientation across offices Create and maintain training materials and e-learning content Assess training needs and design customized programs for attorney and staff groups Provide high-level training support and promote effective technology adoption Contribute to firmwide training initiatives and continuous improvement efforts Qualifications 5+ years of experience in technical training and content development Experience supporting attorneys and legal staff in a law firm or legal services environment Strong knowledge of Windows OS and Microsoft 365 applications Experience delivering virtual training using collaboration tools Familiarity with e-learning authoring tools and Learning Management Systems Strong communication, collaboration, and project management skills If this sounds like a good fit, apply now!

Must Have Technical/Functional Skills 1. Basic to moderate understanding of Salesforce. 2. Strong understanding of SQL, including the ability to write and analyze queries. 3. Familiarity with Linux file systems and basic commands. 4. Experience with or understanding ServiceNow for IT service management 5. Basic knowledge of ETL (Extract, Transform, Load) processes and tools. 6. Proficiency in working with XML and JSON file formats 7. Experience in interacting with RESTful APIs. 8. Familiarity with Splunk for searching, monitoring, and analyzing machine-generated data. 9. Experience in using testing tools for API testing and development such as Postman. Roles & Responsibilities 10. Collaborates with client team(s) to improve their level of technical knowledge and understanding of products. 11. Assists the client team(s) with coordinating scheduling of project processing steps and how to use priority requests appropriately. 12. Acts as technical resource to sales personnel on existing accounts or running tests for prospective accounts for the client team(s). 13. Documents change and additions to internal technical processes and on client-specific projects and disseminate information to appropriate personnel. 14. Interprets client specifications and instructions of high complexity for Technical Solutions personnel and explains how to appropriately apply theory to this practice. 15. Defines and implements quality control/troubleshooting standards and procedures for the department. 16. Creates and provides necessary quality control reports, output files, and summarized data reports. Salary Range $110,00 to 115,000 a year.