Business Analyst - IT, Sourcing & Buying(Procurement)
Information technology analyst job in San Jose, CA
Required Skills & Experience
• 5-8+ years of experience as a Business Analyst or Procurement Analyst with strong domain expertise in IT sourcing, procurement, or vendor management.
• Hands-on experience with at least one major procurement platform (SAP Ariba, Coupa, Oracle iProcurement, Workday Spend, Jaggaer, or similar).
• Solid understanding of IT category management, software license renewals, SaaS agreements, and asset purchasing.
• Familiarity with RFx processes, e-sourcing tools, contract lifecycle management (CLM), and supplier onboarding workflows.
• Strong analytical and documentation skills (BRD, FRD, user stories, workflows).
• Excellent communication, stakeholder engagement, and cross-functional collaboration abilities.
________________________________________
Preferred / Nice to Have
• Certification: CBAP, PMI-PBA, or Procurement certifications (CIPS, CPSM, CSCP).
• Exposure to Ariba Network, ServiceNow Procurement, or Oracle Fusion Cloud Procurement.
• Experience in IT sourcing, vendor risk management, or third-party compliance audits.
• Understanding of contract terms, TCO analysis, and budget planning.
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone: ************
*************************| ***************
**********************************************************
Helpdesk Analyst
Information technology analyst job in Tracy, CA
W2 Contract
Salary Range: $56,200 - $62,400 per year
As a Helpdesk Analyst, you will provide various software and application support services to internal employees, including corporate, distribution center, and retail store users.
Duties and Responsibilities:
Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users.
Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain timely resolution, provide or coordinate basic support, installation services, and maintenance of hardware equipment, provide after hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades and modifications).
Provide daily software and/or hardware support to telephone, email, and in-person requests for assistance from users.
Identify, research, and resolve software/hardware problems.
Use various administrative tools to perform tasks such as unlocking locked accounts.
Responsible for logging calls and following up on open tickets in the call tracking system
Responsible for escalating issues when appropriate
Responsible for providing or coordinating software/hardware support, installation services, and maintenance
Coordinate daily job tasks and responsibilities with the Help Desk Supervisor.
Requirements and Qualifications:
Ticketing experience: Remedy, Service Now, etc.
Windows support experience; Microsoft Office proficiency
Strong customer service skills
Able to work in a fast-paced, enterprise-level environment
Desired Skills and Experience
Helpdesk support, Windows, Microsoft Office, customer service, ticketing, Remedy, Service Now, hardware, software
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************
Manager- IT Internal Audit Advisory
Information technology analyst job in Los Angeles, CA
CNM LLP is a technical advisory services firm that works with the top local talent on the most comprehensive and intriguing projects for discerning clients ranging from start-ups to closely held mid-market companies to large multi-national Fortune 1000 firms. The CNM reputation is built upon a foundation of professional excellence and trusted relationships and is recognized nationally for commitment to excellence. Employees value the open and honest environment, consistent focus on work life balance and an outstanding culture that is difficult to find anywhere else in the professional services industry. This unwavering attention to providing an exceptional work environment has enabled CNM to be recognized as a Great Place to Work for three consecutive years, as well as one of the Best Places to Work in Los Angeles and Orange County.
We are currently searching for a Manager to join our high performing IT Internal Audit Advisory team in Los Angeles. We offer a hybrid (remote/onsite) work environment that will allow you to continue working with the flexibility that they have grown accustomed to over the past year, while also continuing to provide onsite service to our fantastic clients. There is local travel throughout Los Angeles only.
Responsibilities
Creating system narratives, identifying key controls, and concluding on design and operating effectiveness of key controls
Assist on the follow IT Internal Audit projects ( IT Strategy, Infrastructure Audits, Data Governance, Configuration Management)
Advanced knowledge of recognized technology frameworks (COBIT, ITIL, FFIEC, etc.)
Manage project teams to review and evaluate IT environments, risks, internal audit projects, and compliance
Experience supporting clients in a co-sourced or fully outsourced IT Internal Audit team
Manage project teams to review and assess IT environments, risks, internal audit projects, and compliance for companies that range from newly public high growth entities in rapidly changing environments to the largest entertainment and public companies.
Ensure that our people and teams come first and that our exceptional culture continues to grow our people, providing opportunities for advancement for all team members
Lead, develop, mentor and train teams
Recommend internal control solutions that balance client resource constraints with the need to mitigate risk
Maintain and build strong, collaborative client relationships
Demonstrating clear and concise writing, and verbal skills to communicate complex issues in simple terms to clients and team members
Producing quality deliverables evidenced through the need for minimal review time accurate review notes
Respond to client needs and balance competing priorities with minimal client disruptions, while maintaining project progress
Qualifications
BA/BS in Information Systems, Computer Science, Accounting, Business, Finance, Economics, Mathematics, Sciences, Engineering or related
Minimum 5 IT Audit in professional services(Big 4 or mid-tier firm)
Strong experience with IT Internal Audit
Demonstrated track record in delivering internal audit advisory engagements to Financial Services clients within a professional services capacity is highly preferred
Proficient in assessing IT general controls, IT application controls, key reports, and SOC reports
Desire to pursue CISA, CIA, and/or CISSP (we compensate and reward for attaining these certifications)
Familiar with industry research boards, standards, and frameworks, (IIA, PCAOB, AICPA, COSO, etc.)
Able to think critically, maintain logical thought processes, and distill data effectively
Excellent documentation and written skills, as well as exemplary verbal communication skills
Pay and Benefits
40-hour work week
Training events to ensure CPE compliance
Medical, Dental, Vision Plans
401(k) match
PTO: 15 days accrued per year
Company paid holidays, including company shutdown the week between Christmas and New Years
3 wellness days
Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party
Monthly mobile reimbursement
Reimbursement allowances: flex, technology, and health and wellness
Fully stocked kitchen
Overtime bonus and Performance bonus in addition to the base pay
CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee's needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP.
Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Revenue Operations Analyst
Information technology analyst job in San Diego, CA
Revenue Operations Analyst | $40-63/hr DOE | Contract | Remote in PST We are looking for a Revenue Operations Analyst to support our go-to-market operations. You'll play an important role in ensuring accounts are aligned to the right territories, records remain accurate and reliable, and core RevOps processes run smoothly, providing our teams with the foundation they need to make better decisions and operate efficiently. This role is ideal for someone who is detail-oriented, analytical, and has hands-on Salesforce experience, with an interest in growing their impact within revenue operations.
Who You Are:
1-3 years of experience in Revenue Operations, Business Operations, or CRM/data support
Experience with Salesforce; comfortable navigating, updating, and auditing records, as well as building reports
Strong attention to detail and commitment to data accuracy and consistency
What You'll Do:
Audit and validate territory assignments to ensure accuracy and alignment with GTM strategy
Maintain clean Salesforce data by managing duplicates, validating records, and ensuring consistency across accounts
Support deal desk activities by maintaining accurate contract records and assisting with renewals
Conduct bookings audits and quality checks to ensure reliable reporting
We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply now!
What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $40-$63 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.
Learning Management System Specialist
Information technology analyst job in Irvine, CA
Job Title: Learning Management System Specialist
Onsite Requirements:
Absorb LMS experience
Strong LMS experience including implementation
Exceptional communication skills
Job Description:
Implementation & System Maintenance
Develop and execute a post-implementation roadmap aligned with organizational priorities.
Ensure data migration, user roles, permissions, and integrations are properly set up.
Process Design & Standards
Establish standardized workflows for course creation, assignment, reporting, and user management.
Document governance guidelines, naming conventions, and version control practices.
Define quality and accessibility standards to ensure a consistent learner experience.
Training & Adoption
Create admin and end-user guides, quick reference materials, and SOPs.
Deliver training sessions for content creators, managers, and system admins.
Support adoption through communication strategies and best practice sharing.
Best Practices & Continuous Improvement
Research and implement LMS best practices to maximize system effectiveness.
Recommend process improvements and system enhancements post-launch.
Serve as a point of contact for troubleshooting during the contract period.
Skills/Experience:
Experienced with launching and managing LMS platforms (Absorb a plus!).
Demonstrated ability to create process documentation and system governance guidelines.
Comfortable writing process docs, setting standards, and driving consistency.
A clear communicator who knows how to make the technical approachable (and maybe even fun).
Exceptional project management and stakeholder communication skills.
Ability to work independently, prioritize competing tasks, and meet deadlines.
Experience supporting large-scale rollouts and change management.
Knowledge of analytics and reporting within LMS platforms.
Familiarity with corporate branding and learner experience design.
Organized, detail-oriented, and always forward-looking.
Bonus Points If You:
Have rolled out LMS platforms in fast-paced, fashion-forward environments.
Know SCORM, xAPI, or other learning tech standards.
Can make reporting and analytics not just useful, but stylish.
Required Skills:
Experienced with launching and managing LMS platforms (Absorb a plus!).
Demonstrated ability to create process documentation and system governance guidelines.
Comfortable writing process docs, setting standards, and driving consistency.
A clear communicator who knows how to make the technical approachable (and maybe even fun).
Exceptional project management and stakeholder communication skills.
Ability to work independently, prioritize competing tasks, and meet deadlines.
Experience supporting large-scale rollouts and change management.
Knowledge of analytics and reporting within LMS platforms.
Familiarity with corporate branding and learner experience design.
Organized, detail-oriented, and always forward-looking.
Desired Skills:
Have rolled out LMS platforms in fast-paced, fashion-forward environments.
Know SCORM, xAPI, or other learning tech standards.
Can make reporting and analytics not just useful, but stylish.
Degree Requirements:
BA or BS, any field
**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**
Strategic Sourcing Operations Analyst
Information technology analyst job in Sunnyvale, CA
Strategic Sourcing Operations Analyst - For Battery Management Team
Employment Type: Full-Time with L&T Technology Services (LTTS).
Client: Meta - Facebook
Description:
We're looking for individuals that want to be on the ground floor of breakthrough technologies and help build a world class sourcing team. Battery Strategic Sourcing Management (SSM) is responsible for developing the key strategic relationships with critical electro-mechanical suppliers (in particular Battery SIP, Cell, and Pack) including supply planning, part costing, and supply chain management. The Battery SSM Team is seeking an experienced Operations Analyst in the areas of strategic sourcing and supply chain management to join our team. The team works on technology and supply chain initiatives from end-to-end. We work closely with engineers, product managers, and supply chain professionals enabling utility and novelty through the team's scoped technologies and implements into the supply chain for existing and new products and experiences. In this role, you will be working closely with the Battery SSM team and supporting their various functional activities (both tactical and strategic areas). You will be part of a fast moving team that focuses on partnerships and advanced technology exploration to develop displays and other advanced technology areas that are critical to deliver our future vision of connecting people through both augmented and virtual worlds.
Responsibilities
Support Battery SSM team by effectively project managing various group activities and strategic initiatives and perform presentation preparations and analysis.
Drive tactical, project management, and due diligence initiatives (e.g. tracking progress, actions, & deliverables, maintaining supplier documents).
Create and maintain central databases necessary for the Battery SSM Team and maintain the team's database update to bigger organization's platforms.
Execute NPI support processes and support supply chain related programs/processes (e.g. BOM management)
Onboard 3rd parties to Meta platform & create Purchase Requests and initiates Legal Agreement Processes (e.g. NDAs, Master Agreements, Statement of Works)
Develop and manage KPIs to help achieve goals for team's performance categories and automate reporting processes.
Minimum Requirements
BA/BS degree or equivalent practical experience
Up to 5 years in a strategic sourcing, supply chain, or engineering-related role
Strong program management and presentation preparation skills, hands-on experience w/ Microsoft Excel and/or Google Sheet (i.e. Macros generation, automated data entry)
Excellent written and oral communication and interpersonal skills to champion initiatives internally and externally, including compilation of clear and concise briefing materials
Can-Do attitude, willingness to learn, detail oriented & self-motivated
Possess analytical skills and ability to formulate clear message
Preferred Qualification
BA/BS Engineering or Computer Science
Background in consumer electronics.
Experience in SQL, Tableau, Metrics Dashboards, Data Visualization, Python
Experience navigating ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
Sr Manager - Web Technologies
Information technology analyst job in San Jose, CA
Role:
The Sr. Manager, Web Technologies will lead the strategy, planning, and delivery of web and digital experience ecosystem, including CMS, documentation portal, community platform, training portal, and partner portal. This role is accountable for the roadmap, team management, vendor relationships, and ensuring that all platforms deliver maximum business value. This role requires a strategic thinker with a deep understanding of web technologies, a passion for innovation, and a proven track record of leading high-performing teams.
Key Responsibilities:
Leadership & Strategy
Define and execute a web technology strategy aligned with business goals.
Lead, mentor, and motivate a global IT team of developers, designers, and architects.
Stay updated on emerging technologies to keep platforms innovative.
Project Management
Oversee end-to-end implementation of corporate web pages and portals.
Manage project plans, timelines, and reporting; ensure transparent stakeholder communication.
Collaborate with business and design teams for backend integration and CMS alignment.
Track and optimize KPIs for performance, engagement, and ROI.
Technical Expertise
Provide technical direction in front-end, back-end, architecture, and cloud services.
Ensure scalability, security, and performance of web applications.
Promote best practices in coding, development, and deployment.
Stakeholder Collaboration
Act as liaison among business, IT, and SI partners.
Translate business needs into technical solutions and communicate clearly across teams.
Security & Performance
Partner with IT/SI teams on security, performance, infrastructure, and integrations.
Maintain compliance with cybersecurity and risk management standards.
Qualifications:
Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
10+ years of experience in application development, with at least 6 years focused on architecting and delivering enterprise-scale web technology solutions.
Proven hands-on expertise with Acquia Drupal, Docebo, Khoros, SaaS platform integrations, and modern headless/hybrid CMS architectures
Deep knowledge of enterprise search frameworks, taxonomy and metadata design, and structured/unstructured content delivery strategies.
Extensive experience with DITA-based publishing workflows, ideally using Ixiasoft and Fluid Topics, and integrating structured content into enterprise platforms.
Solid understanding of UX/UI principles, accessibility standards, and responsive design best practices to deliver engaging and user-friendly digital experiences.
Strong technical skills in HTML5, CSS3, modern JavaScript frameworks, REST/GraphQL APIs, and cloud-native architectures.
In-depth understanding of security best practices, including authentication/authorization models, secure content entitlement, and global data privacy compliance.
Proven ability to diagnose and resolve complex technical issues, optimize site performance, and ensure high availability at scale.
Excellent communication and collaboration skills, with the ability to bridge technical and non-technical teams, influence stakeholders, and present architectural strategies with clarity.
Successful track record of working in Agile/Scrum environments with cross-functional, multi-vendor, and geographically distributed teams.
Experience in the semiconductor industry and M&A/post-merger integration is a plus.
Senior Technical Production Manager - Live Events
Information technology analyst job in Los Angeles, CA
ShowPro is looking to bring on a Senior Project Manager to lead technical production of live events from concept to completion. The primary responsibility of this role is ensuring all technical elements - including audio, video, lighting, staging, and rigging - are delivered on time and within budget. You will collaborate closely with internal teams, clients, vendors, and production crews to bring world-class live experiences to life.
ShowPro provides full-service technical production services for live events in experiential, corporate, sports/eSports, awards shows, festivals, and more. The majority of our projects are based on the West Coast and concentrated within Southern California.
Key Responsibilities
● Oversee all phases of live event technical production - from pre-production planning through onsite execution and post-event wrap.
● Develop and manage budgets, production schedules, and technical details of various types of events.
● Coordinate AV, lighting, scenic, staging, rigging, and power with internal teams and third-party vendors.
● Serve as primary point of contact for technical crews, clients, and venue personnel during planning and onsite operations.
● Lead production meetings and site visits; provide technical guidance during creative planning.
● Manage freelance and in-house technical teams.
Qualifications
● 7+ years of experience in technical production management
● Proven track record managing large-scale events with complex technical requirements
● Deep understanding of AV, lighting, staging, and rigging systems
● Experience with Vectorworks
● Excellent leadership, organizational, and communication skills
● Ability to remain calm under pressure and solve problems in real time
● Willingness to travel and work flexible hours, including nights and weekends
● Background in live entertainment, experiential marketing, and corporate events
Preferred Experience
● Familiarity with other industry-standard tools (Adobe Creative Suite, Excel, PowerPoint and Keynote)
System Analyst
Information technology analyst job in Santa Clara, CA
Job Title: Business Systems Analyst lead
Long term contract
"The Ideal candidate will have strong Business understanding on Semiconductor Manufacturing Domain & SAP HANA.
The candidate should be able to Understand the data in SAP HANA, collect, and process the data using Databricks (SQL/Python/Pyspark) and create visualisation in Tableau or PowerBI.
The candidate should be able to engage with stakeholders, understand Business requirements, and explain to the team clearly."
Must-Have Skills/Experience Required:
• Master's or Bachelor's degree in Computer Science or Information System, or equivalent experience.
• 8+ years of relevant experience including programming knowledge (i.e Databricks and SAP HANA).
• 8+ years of relevant hands on knowledge in building PowerBI OR Tableau dashboards
• experience in development best practices like CICD, Unit testing, Integration testing
• Experience handling team and guiding them for development of dashboards in tableau or PowerBI
Machine Learning Systems Engineer (1 Year Fixed Term)
Information technology analyst job in Stanford, CA
The Department of Ophthalmology in the School of Medicine at Stanford University is launching an interdisciplinary Neuro-AI project dedicated to building a foundation model of the brain. This endeavor will involve multiple labs and faculty across the Stanford campus, including the Wu Tsai Neurosciences Institute, Stanford Bio-X, and the Human-Centered Artificial Intelligence Institute. Leveraging cutting-edge advances in electrophysiology and machine learning, this project aims to create a functional "digital twin" - a model that captures both the activity dynamics of the brain at cellular resolution and the intelligent behavior it generates, including perception, motor planning, learning, reasoning, and problem-solving.
This ambitious initiative promises to offer unprecedented insights into the brain's algorithms of perception and cognition while serving as a key resource for aligning artificial intelligence models with human-like neural representations. As part of this project, we are seeking talented systems engineers with extensive experience in large scale data and compute clusters. As a Systems Engineer, you will be responsible for designing, deploying, and maintaining the compute infrastructure that supports our machine learning and data pipeline operations.
This position promises a vibrant and cooperative atmosphere within the laboratories of Andreas Tolias (*********************** Tirin Moore (********************************* and other labs at Stanford University renowned for their expertise in perception, cognition, pioneering neural recording techniques, computational neuroscience, machine learning, and Neuro-AI research.
Duties include:
·Design and develop complex and specialized equipment, instruments, or systems; coordinate detailed phases of work related to responsibility for part of a major project or for an entire project of moderate scope.
·Develop technical and methodological solutions to complex engineering/scientific problems requiring independent analytical thinking and advanced knowledge.
·Develop creative new or improved equipment, materials, technologies, processes, methods, or software important to the advancement of the field.
·Contribute technical expertise, and perform basic research and development in support of programs/projects; act as advisor/consultant in area of specialty.
·Contribute to portions of published articles or presentations; prepare and write reports; draft and prepare scientific papers.
·Provide technical direction to other research staff, engineering associates, technicians, and/or students, as needed.
* - Other duties may also be assigned
What we offer:
·Work on a collaborative and uniquely positioned project spanning several disciplines, from neuroscience to artificial intelligence and engineering.
·Work jointly with a vibrant team of researchers and scientists in a project dedicated to one mission, rooted in academia but inspired by science in industry.
·Competitive salary and benefits.
·Strong mentoring in career development.
Application:
In addition to completing the application, please send your CV and one page interest statement to: ***************************
DESIRED QUALIFICATIONS:
·3+ years of experience in designing, managing and running large-scale compute infrastructure in the context of machine learning
·Experience with containerization technologies like Docker and orchestration platforms like Kubernetes or SLURM
·Proficiency in scripting languages such as Python, Bash, or PowerShell
·Strong knowledge of Linux/Unix systems administration
·Ability to work effectively in a collaborative, multidisciplinary environment
·Familiarity with modern distributed big data tools and pipelines such as Apache Spark, Arrow, Airflow, Delta Lake, or similar
·Familiarity with machine learning frameworks like PyTorch or JAX
·In-depth experience with cloud computing resources
·Thorough knowledge of GPU-based HPCs in the context of machine learning.
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
·Thorough knowledge of the principles of engineering and related natural sciences.
·Demonstrated project management experience.
CERTIFICATIONS & LICENSES:
None
PHYSICAL REQUIREMENTS*:
·Frequently grasp lightly/fine manipulation, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.
·Occasionally stand/walk, sit, twist/bend/stoop/squat, grasp forcefully.
·Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, use a telephone, writing by hand, sort/file paperwork or parts, operate foot and/or hand controls, lift/carry/push/pull objects that weigh >40 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
·May be exposed to high voltage electricity, radiation or electromagnetic fields, lasers, noise > 80dB TWA, Allergens/Biohazards/Chemicals /Asbestos, confined spaces, working at heights ?10 feet, temperature extremes, heavy metals, unusual work hours or routine overtime and/or inclement weather.
May require travel.
The expected pay range for this position is $126,810 to $151,461 annually.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (***************************************************** provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Help Desk Analyst
Information technology analyst job in El Segundo, CA
Client: Medical Device
Details:
9-Month contract, allowing for 40 hours of work per week.
On-site, in El Segundo.
Requirements:
2+ years of experience in an IT role
Familiarity with ITIL processes and framework
Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and antivirus/spyware
Can start a new role on December 1st
Project Analyst
Information technology analyst job in Fremont, CA
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Project Analyst
Ensure sales and business operations related projects and workflows run smoothly under region office.
Conduct data analysis and created reports to monitor project progress, identify bottlenecks, and recommend corrective actions for the region
Organize and facilitate regular project meetings with clear agendas, outcomes, and action items.
Develop and maintain detailed project schedules, track deliverables, and manage dependencies and risks.
Work closely with business managers to define scope, objectives, KPIs, and success criteria for each project.
Facilitate timely communication and alignment with all stakeholders, including leadership and cross-functional teams.
Support change management efforts and rollout of new systems, policies, and operational improvements.
Maintain project documentation and contribute to process standardization and knowledge-sharing.
Qualifications
Bachelor's degree in Business, Operations, or a related field. Master's degree or PMP certification is a plus.
5+ years of experience in business operations or project management roles.
Strong understanding of operational workflows, resource planning, and cross-functional collaboration.
Proficient in project management tools or systems
Strong analytical skills and experience with Excel, dashboards, or data visualization tools
Excellent written and verbal communication skills; able to interface with all levels of the organization.
Detail-oriented, proactive, and able to manage multiple projects under tight timelines.
Experience working in a matrixed, global, or fast-growth organization.
Payroll & HRIS Analyst
Information technology analyst job in Costa Mesa, CA
About the Role
Join our dynamic team as a Payroll & HRIS Analyst, where you will play a crucial role in managing and optimizing the payroll processes and Human Resource Information Systems.
You will collaborate with cross-functional teams to ensure accurate and timely payroll operations while leveraging technology to enhance HR data analytics and reporting.
This position offers an exciting opportunity to contribute to process improvements and support our commitment to efficient and effective HR management.
Responsibilities
- Manage and process the organization's payroll accurately and on schedule.
- Maintain and update employee records in the HRIS, ensuring data integrity and confidentiality.
- Analyze payroll and HRIS data to identify trends and provide actionable insights.
- Collaborate with HR and finance teams to ensure compliance with payroll regulations and company policies.
- Troubleshoot and resolve payroll and HRIS issues, providing timely support to employees and management.
- Conduct regular audits of HRIS and payroll data to ensure accuracy and compliance.
- Assist in the development and implementation of payroll and HRIS policies and procedures.
- Generate and distribute payroll reports for management review and decision-making.
- Support system upgrades, enhancements, and implementations for HRIS and payroll software.
- Train HR staff and employees on HRIS functionalities and payroll processes.
- Ensure adherence to all federal, state, and local laws related to payroll and employee data.
- Liaise with external vendors and service providers for payroll and HRIS-related services.
- Develop and maintain documentation for payroll and HRIS processes and procedures.
- Participate in special projects and initiatives to improve HRIS and payroll systems and processes.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
- Minimum of 3 years of experience in payroll administration and HRIS management.
- Proficiency with payroll software such as ADP, Paychex, or similar platforms.
- Strong understanding of HRIS systems and data management.
- Excellent analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel and other data analysis tools.
- Knowledge of federal, state, and local payroll laws and regulations.
- Strong attention to detail and accuracy in data processing.
- Excellent organizational and time management skills.
- Ability to handle confidential information with discretion.
- Strong communication skills, both written and verbal.
- Ability to work collaboratively and independently.
- Certification such as CPP (Certified Payroll Professional) or SHRM-CP a plus.
Human Resources Information System Analyst
Information technology analyst job in Topanga, CA
Job Title: Temp HRIS Specialist (Hybrid)
Employment Type: Temporary | Hybrid (Remote & On-site)
Pay: $34-$35/hr
LHH is seeking a detail-oriented Temp HRIS Specialist to support our client's Human Resources team with day-to-day HRIS administration and data management. This hybrid role is ideal for someone with strong technical skills and hands-on experience in Workday, looking to make a meaningful impact on HR operations and process improvement initiatives.
Key Responsibilities:
Administer the Workday ERP system, including user account management, permissions, and security roles.
Maintain accurate employee data and conduct regular audits to ensure data integrity.
Build, run, and analyze reports and dashboards to deliver actionable insights to HR and business leaders.
Assist with system configurations, testing, and upgrades to support new features and integrations.
Provide guidance and support to HR team members and managers on Workday navigation and troubleshooting.
Collaborate with HR and IT teams to streamline processes and enhance HRIS efficiency.
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field-or equivalent combination of education and experience.
Minimum of 3 years of experience in application and user account administration, with a background in business or data analysis.
At least 1 year of hands-on experience as a Workday ERP administrator.
Strong analytical, technical, and problem-solving abilities.
Excellent communication and interpersonal skills.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
IT Support Technician
Information technology analyst job in Chino, CA
IT Support Technician - Part-Time - Job Description
About Us:
Shin Yen Retail Property Management is a premier commercial real estate company with a diverse portfolio of shopping centers and retail properties. We are committed to excellence in property management, investment, and client service. As part of our continued growth, we are seeking a proactive and skilled IT Support technician to join our team. This role ensures the smooth operation of office technology and IT systems, supporting both operational efficiency and employee productivity.
Position Overview:
The Part-Time IT Support technician will provide technical support across our office environment, maintain IT infrastructure, and assist in implementing technology solutions. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to manage IT needs for a growing commercial real estate office in a professional and timely manner.
Key Responsibilities:
Technical Support & Troubleshooting
Provide day-to-day IT support to employees for hardware, software, and network issues, both on-site and remotely.
Install, configure, and maintain computers, printers, phones, and other office technology.
Troubleshoot and resolve issues with operating systems, applications, peripherals, and connectivity.
Assist employees in using office software, collaboration tools, and other IT systems.
Network & Systems Maintenance
Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections.
Assist in server and cloud system maintenance, including backups and security updates.
Ensure proper configuration and security of devices, user accounts, and software.
IT Administration & Documentation
Maintain accurate IT inventories and records of equipment, software licenses, and configurations.
Track support requests, resolutions, and recurring technical issues.
Prepare IT reports and recommendations for management on technology improvements and upgrades.
Cybersecurity & Compliance
Implement and monitor IT security best practices, including antivirus, firewall, and access controls.
Assist in ensuring compliance with data protection policies and regulatory requirements.
Support secure handling of sensitive company and tenant information.
Project & Vendor Support
Assist in technology-related projects, such as system upgrades or new software rollouts.
Coordinate with third-party vendors and service providers for IT support and maintenance.
Recommend and help implement technology solutions to improve office efficiency.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
2+ years of IT support or help desk experience in an office environment.
Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software.
Basic knowledge of networking, servers, and cybersecurity practices.
Excellent organizational and problem-solving skills, with attention to detail.
Strong verbal and written communication skills, capable of assisting non-technical staff.
Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco.
Experience supporting offices with 20+ employees or managing small-scale IT infrastructure.
Job Type: Part-time
Pay: $22.00-$24.00 per hour
Schedule:
Monday to Friday
No weekends
Work Location: In person
Project Management Analyst
Information technology analyst job in Irvine, CA
Role : Sr. Analyst, Project Management - BD APM PMO Team
Duration: 12+Months
Client: Medical
The Sr. Analyst, Project Management - BD APM PMO Team will be responsible for successfully leading projects through the various stages of product development, operational readiness, and commercialization for new and improved Hemodynamic Monitoring products, and related accessories and disposables. You will be responsible for initiating, planning, executing, documenting, controlling, and managing all aspects of project(s), to ensure on-time commercialization of new products and technologies that uphold BD APM best in-class quality standards and business objectives.
Key Responsibilities:
• Manages one or more medium to large scale projects within a program, assuring strict adherence to BD APM's Quality Systems and Design Control Process.
• Executes project plans (quality, risk, communication, staffing, etc.) and communicates project status and data to maintain accurate and current project information for the use of stakeholders.
• Leads core team meetings and other necessary meetings to drive best in class project execution; Continually improves quality and effectiveness of how meetings are run, decisions are made, and how work gets completed.
• Demonstrates high emotional intelligence; builds trust, rapport and respect with project team members and stakeholders; Engages in honest and transparent conversations.
• Creates a culture where teams can act with a high sense of urgency and accountability to meeting / exceeding project goals.
• Understands complex problems and drives the team to effective resolution.
• Displays perseverance and continues appropriate forward momentum by keeping core team engaged, even when faced with obstacles and/or changes.
• Demonstrates strong ability to influence peers, staff, and leaders.
Required Qualifications:
• Bachelor's degree required, Engineering or related field preferred (Mechanical, Biomedical, Systems, Electrical Engineering, etc.).
• Spanish speaking
• PMP Certification - a plus.
• 3-4+ years of hands-on experience managing New Product Developments projects and/or complex projects - Required.
• Demonstrated track record of successfully managing and leading projects.
• Solid understanding of Medical Device Development, Regulations and Product Lifecycle process - Required.
• Demonstrated track record of leading within complex organizations requiring strong influence management skills.
• Ability to see the “big picture” and determine the best course of action based on knowledge, experience, and strategy.
• Strong analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work cooperatively at all levels in a matrix environment to build and maintain the positive relationships required to accomplish organizational goals.
• Effective decision-making skills -- ability to negotiate and balance decisions and priorities across needs of several functional departments.
• Defines Strategy and makes timely decisions in the face of risk and uncertainty.
• Proven expertise in usage of MS Office Suite and related project management systems.
MEP Systems Engineer
Information technology analyst job in Redwood City, CA
Ready to play a key role in building the future of living? Join Samara in tackling California's housing shortage and enabling people to attain sustainable housing without compromising design or quality. Our flagship product, Backyard, is a fully turnkey, premium accessory dwelling unit (ADU) designed for homeowners and real estate developers. As we expand our offerings and scale our in-house development initiatives, we're at a pivotal moment, redefining homeownership through high-quality, attainable infill housing. Backed by top-tier investors, including Airbnb, Thrive Capital, and 8VC, Samara is positioned for significant growth and market impact.
To support our next phase of growth, we're hiring product-focused engineers to advance and scale the technical foundation of our modular system. These roles go beyond traditional design work-they refine system standards, improve factory repeatability, and ensure our units are code-compliant, manufacturable, and built to the highest standards of quality and performance.
The MEP Systems Engineer will be responsible for the detailed design and implementation of mechanical, electrical, plumbing, and PV systems tailored for modular construction building systems. This role requires a deep understanding of MEP systems combined with practical experience in modular construction. You will collaborate closely with leadership, crossfunctional design and engineering teams to integrate all technical and user experience requirements into our designs to ensure optimal functionality, sustainability, and compliance with all regulations.
What You'll Do
Design and develop integrated MEP systems for our new and existing designs including solar energy systems, including PV and ESS, optimized for prefabricated modular construction
Ensure that solar and energy storage designs align with overall MEP system functionality and building energy requirements
Lead the creation of comprehensive design documents, schematics, component material selections and system layouts, preferably using CAD and BIM software
Provide technical leadership during the installation and commissioning phases to ensure systems meet design specifications and performance standards
Conduct system testing and validation to ensure functionality, efficiency, and safety of both MEP and PV installations
Collaborate closely with installation teams to facilitate seamless and efficient factory and onsite implementation of design
Engage in research and application of the latest technologies and practices in renewable energy and modular construction
Work with program managers and other engineering disciplines to ensure holistic integration of all systems within Samara modular units
What We're Looking For
Modular construction experience in factory builds, multi-mod, stackable and/or other hands on related experience.
Licensed Electrician or Mechanical Contractor -and/or- Bachelor's degree in Mechanical, Electrical, or Energy Systems Engineering, or a related field
Professional Engineering (PE) license preferred
Minimum of 7 years of experience in one of the following: Mechanical, Electrical, Solar and/or Plumbing System design
Comprehensive knowledge of building codes, safety regulations, and sustainability practices relevant to MEP and renewable energy systems
Proficiency in design software such as Onshape, Revit, and/or other BIM methodologies preferred
Excellent problem-solving skills and the ability to adapt designs to changing technological and regulatory landscapes
Strong communication and leadership skills, capable of driving project decisions and managing complex stakeholder relationships
Ability to travel to our factory in Mexico up to 25-40%.
What We Offer
Salary range of $120-160K and performance-based bonuses.
Hybrid work schedule with 3 days each week in our Redwood City office.
Snacks and Lunch on in-office days
Early stage employee equity.
Exceptional health, dental, and vision insurance.
401k eligibility after 6 months.
Flexible PTO policy.
How to Apply
If you're excited to support Samara's mission and have the skills to match, we'd love to hear from you. Please submit your resume and a brief letter of introduction to our team.
Let's build something extraordinary-together.
Prefabrication Systems Engineer - R+D Innovation
Information technology analyst job in Fremont, CA
At oWOW, we're on a mission to transform how multifamily housing comes to life.
We're a vertically integrated real estate developer, combining architecture, R&D, real estate development, and software under one roof. Our team has pioneered groundbreaking projects, including the tallest mass timber building on the West Coast and the first mass-timber multifamily building in San Francisco.
The Role
We're seeking a Prefabrication Systems Engineer to drive the next evolution of oWOW's prefabricated component systems. You'll bridge design, engineering, manufacturing, and installation, working closely with the design team, fabricators, suppliers, and installers to develop scalable building systems that reduce cost, improve quality, and accelerate construction.
What You'll Do
Expand Our Facade Catalog
Engineer and prototype new unitized cladding and envelope systems that balance aesthetics, performance, and manufacturability.
Collaborate with facade fabricators and suppliers to refine system details, connections, and production sequences.
Produce shop drawings and 3D fabrication models, coordinating with structural and waterproofing consultants.
Build and test physical mock-ups, validate installation procedures, and document lessons learned for continuous improvement.
Develop Prefabricated Interior Systems
Design prefabricated interior walls, and ceiling with coordinated MEP components
Lead mock-up testing and on-site trials to optimize speed, tolerance, and reliability.
Coordinate feedback between MEP engineers, fabricator, and installers to ensure systems are field-ready and code-compliant.
Negotiate with suppliers to secure bulk pricing and MSAs with manufacturing partners.
You're a Great Fit If You
Have 3+ years of experience in facade engineering, modular construction, or prefabrication R&D.
Have worked with unitized curtain walls, panelized systems, or volumetric modules in a real fabrication or construction environment.
Enjoy translating design intent into buildable, testable, and repeatable assemblies.
Can read shop drawings, coordinate with engineers, and fabricators to build prototypes.
Thrive in a collaborative, cross-disciplinary environment, balancing creativity with precision and schedule.
Are comfortable working with vendors, fabricators, and installers to resolve details, validate performance, and scale production.
Are curious, resourceful, and driven to improve how buildings are made.
Minimum Qualifications
Professional or academic background in Architecture, Engineering, or related field.
Proven experience in prefabrication, facade engineering, or modular construction.
Knowledge of structural systems, and envelope design.
Project management skills, able to take ownership and deliver measurable outcomes.
Preferred Qualifications
Experience with design-to-fabrication workflows and shop drawings.
Familiarity with MEP coordination and integration into prefabricated systems.
Track record of negotiating with suppliers and securing volume pricing deals.
Hands-on experience with mockups, testing, and inspections.
Our Core Values
oWOW: Produce outstanding results that surprise and amaze people.
Ownership: Understand what you are accountable for, and take responsibility for your results.
Curiosity: Challenge conventional thinking, and explore creative solutions.
Teamwork: Trust, communication, and collaboration at every step.
SCA Computer Systems Analyst 1
Information technology analyst job in Los Angeles, CA
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Camp Springs, MD and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.
Responsibilities:
The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommend systems modifications to reduce user problems.
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Install operating system patches, upgrades etc. via SCCM Software Center
Provides remote support services for telework/home users.
Helps ensure user applications work over VPN and/or Citrix.
Manage user relocation requests
Ensure devices are properly encrypted.
Local On-Site Cabling
Provide on-site support for enterprise groups such as the network and security operation centers.
Restart network equipment, including switches and routers as directed by enterprise networking.
Replace defective network equipment.
Wireless Services
Assist users with mobile communication devices.
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Asset Inventory Support
Assist with physical inventory as needed.
Assist with receiving and receipting property.
Disposal Preparation Support
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensure all devices are fully wiped of information before leaving the facility.
Video Conferencing and Audio/Video O&M
Troubleshoot system problems and repairs
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases
Gather analyze, and report end-user support trends
Other duties as assigned
Qualifications:
High School with 0-2 years of experience
Required Skills and Experience
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Preferred Skills and Experience
Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+
Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
Company Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $21.21 - USD $21.21 /Hr.
Senior Epic Patient Experience Analyst
Information technology analyst job in San Francisco, CA
Job Title: Senior Epic Patient Experience Analyst
Job Location: San Francisco CA 95695 and/or Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA, Hybrid 1-2 days a week Onsite Requirements:
1 -8+ years of Epic experience, with a strong focus on Patient Experience modules.
Mandatory Epic certifications in: Welcome, MyChart, Hello World, Cheers (including Campaigns).
Epic analysts with Patient Access, MyChart, or Cadence background who have transitioned into digital patient experience or contact center technology roles
Job Description:
Summary:
Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives.
This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience.
The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Key Responsibilities:
Lead the design, build, configuration, and optimization of Epic Patient Experience modules: Cheers (Contact Center Technology and Campaigns), Welcome, MyChart, Hello World (SMS, phone, email communications), Live chat and other digital engagement tools.
Serve as the subject matter expert (SME) for patient-facing digital engagement, contact center workflows, and outreach campaigns.
Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies.
Oversee integration and performance of third-party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
Mentor junior analysts, providing technical guidance and best practices.
Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
Acting as the primary support contact for the application's endusers
Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic implementation staff
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Participating in training and working with end users
Troubleshooting problems and questions
Reviewing the status of projects and issues on an ongoing basis with leadership
Holding weekly communications with team members to discuss the status of deliverables, shared issues, enduser concerns, budget, and upcoming milestone
Qualifications:
8+ years of Epic experience, with a strong focus on Patient Experience modules.
Mandatory Epic certifications in: Welcome, MyChart, Hello World, Cheers (including Campaigns).
Proven expertise in digital channel management (SMS, phone, email, live chat, MyChart) and contact center workflows.
Strong understanding of healthcare contact center operations and experience with third-party platforms (Talkdesk, Genesys, Nuance, etc.).
Demonstrated leadership in cross-functional projects and stakeholder collaboration.
Excellent analytical, troubleshooting, and communication skills.
Required Skills:
Current Epic analysts with certifications and hands-on experience in Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Epic analysts with a Patient Access, MyChart, or Cadence background who have transitioned into digital patient experience or contact center technology roles.
Analysts with extensive experience integrating Epic with third-party contact center tools and managing patient-facing communication platforms.
Senior Epic professionals who have led implementations, optimizations, or digital transformation projects in the patient engagement space.
**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**