Information technology analyst jobs in Coconut Creek, FL

Full-time Ft. Lauderdale, FL Responsibilities You will proactively design, develop and code solutions in according to development best practices and current development technologies Enhance, optimize and expand current installations to meet new business challenges Systems documentation and knowledge base management for support efficiencies Provide T24 BAU Support to the Business Teams. Monitor Ticketing Systems and proactively resolves any reported issues. Ability to work and co-ordinate with other Teams and Vendors. Release Management support, deploying T24 packages to Test and Production environments. Qualifications Required IT skills Bachelor's degree in Computer Science, Information Technology, or related field At least 2 years' experience in IT Development and/or Support. Familiarity with Python programming Understanding of cloud computing concepts, preferably AWS Knowledge of version control systems (e.g., Git) Strong problem-solving skills and eagerness to learn Good communication skills and ability to work in a team environment Good working knowledge of UNIX/LINUX OS and Oracle Database. Beneficial IT skills Experience working with T24 Core Banking Application. Basic understanding of financial services or banking industry concepts Familiarity with Agile development methodologies Experience in some of the following technologies would be beneficial: Java, MQ, and JBOSS Personal skills We are looking for ambitious individuals that are keen to develop their technical skills in a dynamic environment Strong interpersonal communication skills and the ability to deal effectively in a team environment The candidate must be able to present diagnostic, troubleshooting steps and conclusions to a varied audience Someone proactive, that can work autonomously and take ownership of their tasks. Collaborate with other developers in the construction of software - strong ability to partner with and team with colleagues Provide mentoring and guidance to junior team members

We're looking for a proactive and innovative Senior Business Analyst to help advance the firm's expanding artificial intelligence strategy. This position partners directly with the Director of BPM and AI to understand business needs, evaluate and recommend AI-driven solutions, deliver training programs, and champion adoption efforts across the company. The ideal candidate will act as the key connector between business units and technical teams, ensuring AI initiatives are effective, scalable, and aligned with organizational objectives. Primary Responsibilities Collaborate with leadership to identify and prioritize opportunities to apply AI across systems and business processes. Coordinate with internal teams to embed AI solutions into day-to-day workflows and assess third-party offerings for potential integration. Create and facilitate AI and Generative AI learning sessions to help employees effectively use emerging tools. Lead hands-on workshops and Q&A sessions to encourage company-wide adoption and confidence in AI capabilities. Build and present demonstrations, mock datasets, and sample scenarios to showcase AI use cases for senior executives and clients. Measure performance and business impact of AI initiatives through reporting and analytics, emphasizing value and return on investment. Produce clear documentation, user guides, and reference materials to promote consistent AI practices across departments. Manage and maintain an organized archive of AI-related resources, including project documentation, vendor reviews, and success stories. Qualifications Bachelor's degree in Business, Computer Science, Information Systems, or a related discipline. 2-4 years of experience in business analysis, data analytics, or technology implementation. Direct experience working with Generative AI tools and prompt development to address practical business challenges. Strong communication and presentation skills with the ability to simplify technical AI concepts for non-technical audiences. Proven ability to gather requirements and partner with developers or vendors to deliver impactful technology solutions.

Primary Purpose of the Role The IT Systems Support role is responsible for providing day-to-day technical support, managing workstations and business applications, and maintaining key IT systems throughout the organization. This role focuses on delivering high-quality service desk support to employees, ensuring reliable system performance, and assisting with the administration of NetSuite, warehouse management software, and other critical business applications. Essential Duties and Responsibilities Serve as the primary contact for IT support tickets, delivering professional, customer-focused technical assistance to employees and customers. Troubleshoot and resolve hardware, software, and network issues, ensuring timely and accurate resolutions. Administer Microsoft 365 services including Teams, SharePoint, OneDrive, Exchange, and Office applications. Manage new hire onboarding from an IT perspective, including workstation setup, Windows installation, account provisioning, phones, and software configuration. Assist with administration of NetSuite and warehouse management software, including user support, permissions, and troubleshooting. Configure and support endpoint management tools such as Intune, security tools, and backup solutions. Maintain IT asset inventory, including hardware tracking, lifecycle management, and replacement planning. Support IT infrastructure across on-prem and cloud environments including servers, networking hardware, and critical systems. Test and validate system changes, updates, and patches prior to deployment. Maintain detailed documentation of systems, procedures, configurations, troubleshooting steps, and business processes. Ensure IT security practices are followed, including access control and data protection. Provide occasional after-hours or on-call support for emergency issues. Collaborate with cross-functional teams to understand technology needs and support business operations. Assist in office space planning and device deployment for new workspaces. Required Knowledge, Skills, and Abilities Bachelor's degree in IT, Computer Science, or related field, or equivalent experience. Minimum of 3 years in IT support, help desk, or system administration roles. Strong troubleshooting, analytical, and problem-solving skills with a customer-first mindset. Experience administering Microsoft 365 and managing desktop systems in a Windows environment. Familiarity with ITIL/ITSM processes and ticketing systems. Exposure to NetSuite or other ERP solutions required; warehouse management software experience strongly preferred. Ability to handle multiple priorities in a fast-paced environment. Excellent communication, documentation, and organizational skills. Experience with Intune, LastPass, or similar enterprise tools is a plus. Ability to work independently or collaboratively as part of a team. Working Conditions Standard office environment with occasional time in warehouse or production areas as needed. May require after-hours or weekend work for system maintenance or urgent issues. Must be able to lift up to 50 lbs and perform physical tasks such as bending, standing, or extended sitting.

We are seeking an experienced IT Director to oversee our firm's technology infrastructure and ensure it efficiently and securely supports our business operations. This role requires a strong focus on compliance, cybersecurity, and strategic IT alignment within the financial services industry. Key Responsibilities Oversee the firm's entire IT infrastructure, including managing the relationship with our Managed Service Provider (MSP) and all third-party technology vendors. Serve as the main escalation point for all technology-related issues and incidents, working closely with the MSP. Lead the development, selection, and implementation of new hardware and software to improve operational efficiency. Manage the IT budget to ensure cost-effective technology solutions Develop and enforce robust cybersecurity measures to safeguard sensitive firm data. Proactively assess and mitigate technology-related risks. Manage relationships with all technology vendors, holding them accountable for performance, security standards, and service terms. Identify opportunities for technological innovation that align with the firm's business goals. Participate in committee and executive-level discussions, providing expert input and regular reports on IT initiatives. Skills and Experience Bachelor of Science in IT, Computer Science, MIS, or a related field. 5+ years of experience in Information Technology; experience in the financial services industry is preferred. Proficiency in network administration, cybersecurity, cloud computing, and IT infrastructure management. Strong understanding of the specific IT needs and regulatory requirements for financial advisory firms. Proven ability to align IT strategy with overall business objectives.

Job Title: Technical Business Analyst/Business System Analyst Job Requirements • Bachelor's degree in IT or related field • At least five years of work experience as a business analyst with working knowledge of multiple areas of Business Analysis (concepts, principles, and practices) • Solid experience in MSFT environment OR Azure AD • Participate in a rotating on-call schedule providing support after hours, weekends and holidays • Understanding of software development lifecycle and models/methodologies • Prior experience in an Agile environment is required • Knowledge of SQL is a plus • Experience on projects involving data analysis, data mapping, data integration and/or data warehousing is a plus • Knowledge of data profiling, cleansing and data conversion processes, techniques and/or tools is a plus • Understanding of data management principles, data modelling concepts and techniques • CBAP (Certified Business Analysis Professional) and/or CDMP or CBIP certification(s) is preferred • Analytical, problem-solving, and decision-making skills, leveraging both logic and creativity to interpret complex concepts and information • Ability to adjust approach to meet all types of customer communication styles, preferences, and management levels • Proficiency in translating technical verbiage and complex processes into business-friendly terms • Must have clear interpersonal, written, and verbal communication skills • Demonstrate ability to quickly build relationships within and between individuals and cross- functional teams and respond to customers in a compassionate manner • Be a self-starter, highly flexible and adaptable • Must be Highly organized with good time management and follow-up skills • Strong Facilitation and meeting management skills • Must have willingness to learn and proactively accept and manage change to accomplish positive outcomes • Minimal travel as needed

IT Systems Manager in the Miami Gardens and Davie, Florida area. THIS ROLE IS ONSITE IN MIAMI GARDENS AND DAVIE, FLORIDA AREA. We are seeking an experienced and service-oriented IT Systems Manager to lead our Information Services function. In this role, you will oversee all aspects of IT operations for our organization of approximately 400 employees, ensuring our technology infrastructure enables business success while delivering an exceptional experience to every user. The ideal candidate combines deep technical expertise with a passion for service excellence. You will modernize and optimize our systems, lead a high-performing team, and partner with leadership to drive digital transformation, all while maintaining robust security and compliance standards. ESSENTIAL FUNCTIONS: Modern Workplace Enablement: Own and optimize the Google Workspace suite to deliver a unified, intuitive digital workspace Manage identity, access, and security tools including MFA, conditional access, and role-based policies Oversee device provisioning, patching, and compliance across all endpoints Ensure laptops, conference rooms, and collaboration tools function seamlessly across all locations Partner with HR and Operations to deliver frictionless onboarding and offboarding experiences, from account creation to first-day readiness Infrastructure, Cloud & Systems: Oversee hybrid infrastructure (on-premises servers and network resources) with a focus on uptime, performance, and scalability Lead initiatives to modernize legacy systems and drive secure cloud adoption where it delivers business value Manage vendor relationships and licensing for hardware, software, and cloud services Maintain comprehensive system documentation, lifecycle tracking, and IT asset management Plan for future expansion and ensure infrastructure scales with organizational growth Security & Compliance: Protect organizational assets through a strong security posture, least-privilege principles, and vigilant monitoring Partner with Compliance and QA teams to align systems with data integrity standards and regulatory requirements Coordinate patch management, endpoint protection, and incident response protocols Conduct periodic risk assessments and drive continuous improvement in cybersecurity awareness and resilience Strategy, Projects & Innovation: Collaborate with senior leadership to align IT strategy with the organization's digital transformation roadmap Evaluate emerging tools and cloud capabilities that simplify workflows, reduce downtime, and enhance quality of life for end users Lead cross-functional projects, from system rollouts to process automation, ensuring minimal business disruption Manage IT budgets responsibly, balancing innovation with cost efficiency Stay current on market trends and leverage technology to optimize business opportunities Leadership & Culture of Service: Lead, mentor, and develop the Information Services team, fostering a culture of accountability, responsiveness, and continuous learning Redefine IT as a strategic service function, ensuring every interaction delivers value, simplicity, and trust Establish and track measurable goals for system uptime, service quality, and user satisfaction Serve as the escalation point for complex issues, communicating with transparency and empathy Champion innovation, continuous improvement, and operational excellence across all IT functions Education & Experience: Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred) 5+ years of progressive IT experience, including at least 2 years in a leadership or supervisory role Technical Skills: Deep expertise in Google Workspace administration and optimization Proven ability to manage hybrid environments (on-premises and cloud) with strong command of networking fundamentals Solid understanding of identity and access management principles and tools Experience with endpoint management, security tools, and compliance frameworks Leadership & Soft Skills: Demonstrated success in service delivery leadership, end-user experience optimization, and change management Excellent interpersonal and communication skills with the ability to translate technical concepts into clear, actionable language for diverse audiences Strong troubleshooting, prioritization, and project management abilities A mindset rooted in service, simplicity, and continuous improvement What Success Looks Like: IT is recognized as a trusted partner that enables, not hinders, business operations Systems maintain high availability with minimal unplanned downtime Employees feel supported and empowered by technology from day one Security posture is strong, compliant, and continuously improving The IT team is engaged, growing, and delivering measurable value Compensation depends on experience but is typically $110-140k annually.

Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities. You'll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly. What You'll Do Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues. Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues. Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base. Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records. Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed. What We're Looking For Associate or Bachelor's degree in progress Minimum 3 years IT service desk experience Minimum 3 years customer service experience (phone/email) Minimum 1 year Managed Service Provider experience Experience with ticketing systems (e.g., Autotask) Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams General knowledge of network devices (switches, firewalls, etc.) Strong communication skills and a customer-first approach Valid U.S. driver's license with clean record; ability to travel within Florida, including overnight trips Why Apply? Work in a hybrid role balancing onsite client interaction and remote support Gain experience across multiple technologies and IT environments Join a company that values professional growth, certifications, and technical skill development

At Innovative Eyewear (Lucyd), we're redefining how people connect with technology through their eyewear. Our mission is to make smart glasses practical, stylish, and intuitive for everyday life. We're now seeking an AI / Integration Specialist to join our team and lead the next phase of our app and AI ecosystem - integrating third-party platforms, voice assistants (such as Siri, Google Assistant, and Alexa), and wearable technology into a seamless, user-friendly experience. Role Overview Rather than competing with big tech companies like Meta or Apple, Lucyd's strategy is to integrate the best third-party AI tools and mobile apps into our eyewear ecosystem. The AI / Integration Specialist will own the architecture, design, and implementation of these integrations - from Siri and other voice assistants to productivity tools to real-time translation and communication apps. You'll collaborate closely with our product, firmware, and UX teams to make Lucyd glasses the most intuitive and connected smart eyewear on the market. Key Responsibilities Identify and evaluate third-party APIs and AI tools for integration (e.g., messaging, music, navigation, translation, Siri/voice assistants). Build and maintain middleware solutions and integration layers connecting Lucyd hardware with mobile and web services. Collaborate with mobile developers (iOS/Android) to implement voice command triggers, Siri Shortcuts, API hand-offs, and app linking. Integrate AI SDKs (OpenAI, Google AI, Whisper, etc.) for features voice-to-text, natural language understanding, and real-time translation. Work closely with the UX team to ensure all integrations are seamless, discoverable, and intuitive for end users. Develop a roadmap for third-party integrations, balancing impact, technical complexity, and user demand. Optimize for speed, reliability, and low-latency communication between glasses and mobile apps. Document best practices and establish internal frameworks for future integrations. Qualifications Required: 6+ years of experience in mobile or API integration development (Android, iOS, or cross-platform). Strong understanding of RESTful APIs, SDKs, and mobile app ecosystems. Experience with AI / voice technologies (speech-to-text, SiriKit, NLP, or other voice assistants). Skilled in OAuth, token management, and secure data flows. Proven track record of integrating multiple apps or services into a unified user experience. Comfortable collaborating with product, design, and firmware teams. Nice to Have: Experience in wearables, IoT, or AR/VR devices. Familiarity with Bluetooth integration, edge computing, or AI inference on device. Strong sense of user workflows for voice and AI-powered interfaces. Start-up experience; thrives in fast-paced, lean environments. Success Metrics Successful deployment of at least 3 new AI/app integrations in the first 6 months. Improved user adoption and engagement with new app features. Documented and scalable integration framework for future use. Demonstrable improvement Siri/voice command performance and reliability. Why Join Us? Shape the future of wearable tech and AI integration. Join a small, innovative team where your work has direct impact. Collaborate with industry pioneers in smart eyewear, AI, and optical technology.

BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following: Ensuring high reliability and performance of the network, infrastructure and internet. Help support data security and risk management protocols. Developing and maintaining a culture of the highest customer service and user satisfaction. Significant attention to new systems training and change management. Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems. Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies. Assist with IT vendor relationships. Develop a continuous improvement focus of IT operations. Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure. Deploys/implements new technology. Qualifications: 3 or more years' experience in a Systems Administration role. Up to date knowledge of current technology and proficiency in IT best practices. Proven ability to deliver a customer-centric IT function. Ability to work collaboratively in teams and with executive management in a fast paced, robust environment Excellent written and verbal communications skills. Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.

We are looking for a Technical Solutions Consultant to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it's very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Solutions Consultant, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product. About The Role Work closely with Social Media Sales teams to scope and qualify technical implementation leads; developing a clear understanding of the client needs via discovery calls with social media Sales teams. Deliver best-in-class support to client-side development teams via email, phone and video, guiding the technical implementation of social media Signal, Lead Gen and Catalog products Advise Advertisers towards best-practice integration standards; ensuring they achieve optimal measurement and attribution standards for Social Media advertising Ensure all client interactions are logged correctly in internal tracking systems, providing monthly reports to the Social Media platform on client volume and client outcomes (product adoption) Stay up to date on all aspects of Social Media product releases across Signal, Lead Generation and Commerce You must speak: Spanish/Portuguese + English is required Spanish, Portuguese, and English is preferred Your Experience & Skills Bachelor's degree in computer or data science, similar technical field of study or equivalent practical experience is preferred 2 years of digital and/or mobile advertising background with an understanding of advertiser measurement and attribution technology. Proven customer-facing experience in a technical consulting capacity, being able to translate technical concepts to both developer and non-technical audiences. Demonstrated experience partnering with Sales and Product Marketing teams to drive product adoption across key client accounts. Understandingof server-side technologies, in particular APIs. C1 minimum proficiency in Brazilian Portuguese Preferred Experience Front-end development background and/or mobile development experience Experience working with or implementing mobile SDKs (iOS and Android) Prior experience working with Mobile & Web analytical tools (Google Analytics, Firebase, Apps flyer etc) Experience working with technology from TikTok's data and commerce partner ecosystem (Shopify, BigCommerce, Salesforce). What's in it for you? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Senior Lead Cybersecurity The Senior Lead Cybersecurity professional plays a critical role in the daily execution and supervision of enterprise security operations. This individual serves as the primary hands-on technical leader responsible for safeguarding systems, data, and customers within a cloud-native environment and extensive Software as a Service (SaaS) interconnectivity. The ideal candidate is an experienced leader and technical expert, highly proficient in Development, Security, and Operations (DevSecOps) practices. This role ensures effective application of security controls, acts as the primary escalation point for operational security issues, and focuses on implementing technical solutions that balance business agility with security imperatives. Essential Responsibilities: ● Serve as a trusted security advisor to leadership, supporting business decisions with appropriate risk considerations. ● Develop and maintain key risk indicators to measure cybersecurity risk and present security threats to senior and technology leadership. ● Lead, mentor, and guide a small team of security professionals as the security function grows. ● Maintain hands-on experience with Google Cloud Platform (GCP) security services and architecture. ● Utilize containerization and orchestration technologies (Docker, Kubernetes/GKE) and/or serverless environments (Cloud Functions, Cloud Run). ● Implement identity and access management within GCP, including Cloud IAM, workload identity federation, SAML, and OIDC. ● Conduct risk assessments and map controls to frameworks such as NIST CSF, CIS Controls, ISO 27001, and communicate risk in clear business terms. ● Use the MITRE ATT&CK framework to model threats, evaluate control coverage, and enhance detection and response capabilities. ● Participate in security architecture reviews to ensure security-by-design principles are applied to new products, services, and infrastructure. ● Enhance and oversee data governance programs, including data classification, encryption standards, and Data Loss Prevention (DLP). ● Oversee threat intelligence activities, turning insights into actionable defensive improvements and proactive threat hunting. ● Build and scale security processes aligned with organizational growth and operational needs. ● Partner with Engineering and Product teams to embed DevSecOps practices in CI/CD pipelines, including automated testing and secure builds. ● Oversee core security functions: incident response, vendor risk management, vulnerability management, IAM, and security awareness. ● Ensure the secure interconnectivity of APIs, third-party integrations, and multi-cloud data flows. ● Conduct and oversee tabletop exercises for disaster recovery, business continuity, and incident response. ● Develop and track KPIs and metrics to measure and report security performance and risk posture. ● Ensure compliance with applicable financial, regulatory, and data protection requirements (e.g., PCI DSS, GDPR, SOX). ● Actively participate in security incident detection, investigation, and remediation. ● Build scalable processes that balance agility with regulatory and enterprise standards. ● Perform other complex projects and duties as assigned. Minimum Experience and Qualifications: ● Bachelor's Degree; OR a High School Diploma/GED and at least four (4) years of relevant work experience in Information Security, Computer Science, Business, or related fields. ● Four (4) years of progressive IT or cybersecurity experience, including at least two (2) years as a direct security practitioner. ● One (1) year of experience leading cybersecurity teams. ● Certified Cloud Security Professional (CCSP). ● Certified Information Systems Security Professional (CISSP). ● Certified Information Privacy Professional (CIPP). ● Hands-on experience with cloud-native environments such as Google Cloud Platform (GCP). ● Strong understanding of cloud security architectures (Zero Trust, Secure SDLC, IaC security, DevSecOps). ● Ability to embed security into SDLC and CI/CD pipelines using automated validation and Infrastructure-as-Code security tooling. ● Knowledge of frameworks including NIST CSF, ISO 27001, and CIS Controls. ● Excellent written and verbal communication skills with an ability to translate risk for non-technical audiences. ● Demonstrated experience building and scaling security processes from the ground up. ● Ability to travel occasionally (up to 10%). ● Must pass a ten (10) year background check. ● Must be legally eligible to work in the United States. ● This position is not eligible for visa sponsorship. Preferred Experience and Qualifications: ● Experience in technology, travel, retail, airline, or other regulated industries. ● Ability to work autonomously and drive initiatives in a fast-paced environment. ● Experience in matrixed or affiliate organizational models. ● Familiarity with container security, API security, IAM, and zero-trust implementations. ● Proven ability to influence stakeholders and drive security improvements. ● One or more additional certifications such as CISM, CRISC, CCSK, CISA, or similar. Use of automated tools (including ChatGPT) during the interview process will disqualify candidates.

We are working with a fast-growing stable company looking to bring on an junior IT Network Manager. This role will be onsite Monday - Friday in Pembroke Pines. This person will need to have at least 1-2 years of experience of true management experience. Key Responsibilities: Network Infrastructure Leadership Design, implement, maintain, and optimize network infrastructure, ensuring it aligns with cybersecurity frameworks, regulatory requirements, and internal policies. Team Management & People Leadership Oversee and guide the network team, including: Providing direction that supports the mission, values, and core competencies Setting goals and coaching team members for continuous growth Delivering consistent performance feedback and managing annual reviews Supporting employee development and identifying high-potential talent Driving a positive culture focused on quality, engagement, retention, and continuous improvement Leading recruitment, onboarding, scheduling, job rotations, training, and timecard/overtime management Maintaining open and respectful communication through meetings, one-on-ones, and clear updates Technology Research & Innovation Stay current on emerging technologies, evaluate new tools and architectures, and make recommendations that enhance network reliability, scalability, and efficiency. Act as the subject matter expert and final escalation point for all network-related issues. Security & Compliance Ensure network operations meet regulatory and internal security standards, including data encryption, segmentation, and proper role-based access controls. Documentation & Standards Create and maintain accurate network documentation such as diagrams, configuration standards, and system inventories. Access & Security Assessments Perform security reviews of user accounts, directory structures, permissions, and device configurations to ensure a secure and compliant environment.

This is a 6 month temp to Perm The onsite Warehouse IT Service Support II role is essential for delivering high-quality IT support to users, Key Responsibilities: Provide comprehensive hardware support for RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms Handle user access requests and issues Support internal systems and applications This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of IT service delivery. Essential Duties & Functions Job requires worker to be on-site being dependable and reliable. Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible. Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation. Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements. Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes. Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices. Respond to IT service phone calls, emails, and IMs promptly. Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required. Perform other duties as assigned. Knowledge, Skills, and Abilities Technical Proficiency: Knowledge and hands-on experience with a variety of hardware devices, including RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms. Operating Systems: Proficient in both Windows and Linux operating systems. Communication Skills: Strong communication skills, both written and verbal, with fluency in English. Strong customer service skills Solid skillset in planning, organization, analytical thinking, and problem-solving. Solid skillset in relationship building, taking ownership of tasks and projects, and effectively communicating technical ideas and concepts in a user-friendly manner. Problem-Solving Abilities: Proactive approach to solving technical problems, conducting efficient research, and adapting to rapidly changing environments and priorities. Teamwork and Independence: Ability to determine and prioritize when to work independently or within a cooperative team environment, helping to accomplish shared goals. Physical Demands While performing the duties of this role, the employee is frequently required to use their hands to handle or feel objects, tools, or controls, and to talk and hear. The role necessitates standing, walking, reaching with hands and arms, as well as stooping, kneeling, crouching, or crawling. The employee must possess the ability to lift and/or move objects weighing up to 50 pounds. Specific vision requirements for this job include close vision, distance vision, and peripheral vision. The noise level in the warehouse environment can be loud, and quiet in other settings. Qualifications & Requirements Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications. 3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements. Mandatory use of safety shoes.

BASIC PURPOSE: Responsible for providing level 1 technical and operational support for NCLH's Network Operations Center (NOC). Must pro-actively monitor corporate Network Appliances, Server and Application services infrastructure to maintain availability, integrity, confidentiality and performance. Assist in maintaining and communicating documents/reports as needed. POSITION RESPONSIBILITIES: Monitor and analyze network traffic and intrusion detection (IDS) alerts. Assist on all operational support escalations for the company on an enterprise level. Support the In-House NOC shop in a 24/7/365 shift rotating manner/schedule. Execute daily operational tasks/checklists of the Network, System and application production environments to ensure optimal availability and performance. Act as the first point of contact/escalation for all Network, Voice and Application degradation and outages reported by the business and provide Tier 1 level support. Initiate On-Call escalation procedures for available 24/7/365 Senior Network Engineers, Vendor Support, ISP's, Management and all relevant internal IT departments as necessary for additional technical support in the event of a major production issue or outage. Maintain proper documentation including metrics reports on a daily, weekly and monthly time period of all system performance. Communicate with supporting IT team members and management through the process of any major outages reported. Perform other job related functions as assigned. KNOWLEDGE AND EXPERIENCE: EDUCATION: Bachelor's degree in computer science related field of study or any combination of education and/or relevant work experience. Relevant certifications (Microsoft, Linux, Networking etc.) preferred. EXPERIENCE: Minimum 4 years' experience in information technology. 1+ years of experience in Network Engineering (NOC) preferred. Experience with Windows (desktop/server) and Linux operating system a plus. KNOWLEDGE & SKILLS: Ability to successfully obtain one -or equivalent- of the following certifications within 12 months: Network+, Security+, CCNA, etc. Outstanding oral and written communication skills with strong analytical, technical, and problem-solving skills. Ability to work effectively, independent of assistance or supervision. Ability to work outside regular business hours as required including evenings, weekends and holidays to support the NOC's 24/7/365 operation. Understand a variety of network protocols including TCP/IP, UDP, DHCP, FTP, SFTP, ATM, SNMP, SMTP, SSH, SSL, VPN, RDP, HTTP and HTTPS etc. Ability to perform network protocol analysis and raw data capture. Innovative, creative, and extremely responsive, with a strong sense of urgency. Works ethically and with integrity supporting organizational goals, values and commitment to excellence. Maintains confidentiality of information; using information appropriately while fostering collaborative partnerships toward a common goal.

We are seeking an innovative and strategic IT Director to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation. As a leader, you will champion the development of a comprehensive service delivery model that acts as the centralized point of contact for all IT-related needs. Leveraging best practices in integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a future-ready support ecosystem that empowers the business and elevates performance. Core Responsibilities: Strategic Direction & Vision Architect and implement a unified service desk strategy that serves all business units and operational environments. Create and execute a transformation roadmap that aligns with the company's broader digital and business initiatives. Guide the shift to an experience-driven and results-oriented service delivery approach. Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion. Cross-Functional Integration Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings. Ensure seamless support delivery across corporate offices, field teams, and remote environments. Establish governance models that promote accountability and consistent service quality across the enterprise. Operational Execution & Excellence Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes. Cultivate a culture of continual improvement using performance metrics and user feedback. Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI. Oversee third-party service providers and enforce service level agreements. Technology Enablement & Innovation Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness. Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions. Monitor and adopt emerging technologies to ensure sustained innovation and agility. People Leadership & Culture Development Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence. Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership. Provide coaching, development, and leadership opportunities to build team capability and resilience. Qualifications: Required: Bachelor's degree in Information Technology, Business, or a related field (Master's preferred). A minimum of 10 years' experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role. Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations. Background in construction industry. Preferred: ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable. Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This role will support activities such as process documentation, compliance monitoring, audit preparation, and participation in IT-related projects. Key Responsibilities: Assist in updating and organizing IT policies and procedures. Support the collection and preparation of evidence for internal and external audits. Contribute to monitoring performance and compliance indicators. Participate in reviewing vendor contracts and governance controls. Assist in continuous improvement initiatives and IT projects. Provide support in IT projects, including planning, documentation, and follow-up on deliverables. Requirements: Currently pursuing a degree in Business, Information Systems, Computer Science, or related fields Microsoft Office (Excel, PowerPoint) Strong organizational skills and attention to detail Good written and verbal communication Proactive and quick learner Languages: Portuguese and English Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Job DescriptionBusiness Analyst Associate - Drive Innovation in Energy Solutions Duration: 12-Month Contract Compensation: Up to $40/hour DOE Overview of the Role Join a dynamic team where your analytical expertise will directly impact how millions of customers experience reliable energy services. As a Business Analyst Associate with a focus on Quality Assurance Testing, you'll play a crucial role in ensuring seamless application performance while supporting data-driven decision-making across the organization. This is an excellent opportunity to combine business analysis with hands-on testing in a fast-paced, innovative environment. Key Responsibilities Execute comprehensive end-to-end user acceptance testing for internal and external applications Develop, execute, and document test scripts while accurately reporting defects and efficiently retesting Conduct operational analyses supporting informed business decisions under senior analyst guidance Collaborate with IT and cross-functional business units to resolve technical issues in real-time Perform root cause analysis and contribute to process design and modification initiatives Support small to medium special projects involving quantitative and qualitative research Develop reports and apply standardized analytical tools and techniques Build comprehensive understanding of technical solutions being delivered Required Skills & Qualifications 3+ years of relevant business analysis or QA testing experience SAP knowledge strongly preferred Experience with Agile program development methodology Advanced analytical and problem-solving capabilities Excellent written and oral communication skills Strong attention to detail and exceptional organizational abilities ️ Proven track record of consistent follow-through on complex projects Ability to effectively multi-task in a high-energy environment Bachelor's degree preferred Perks of Working with AP Recruiters & Associates When you partner with us, you gain more than just a job placementyou gain a career advocate. We offer: Competitive compensation up to $40/hour depending on experience Comprehensive support throughout your assignment Access to exclusive opportunities with industry-leading organizations Ongoing communication and career guidance Priority consideration for future roles that align with your career goals About the Client Our client is a leading energy provider serving millions of customers across the southeastern United States. As one of the nation's largest producers of renewable energy, they are committed to delivering clean, affordable, and reliable electricity while investing heavily in cutting-edge technology and innovation. Their customer service division combines operational excellence with digital transformation initiatives to enhance customer experiences. This role offers the unique opportunity to contribute to mission-critical projects that support sustainable energy delivery and exceptional customer service at scale. Ready to Apply? Contact AP Recruiters & Associates today to learn more about this exciting opportunity!

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

About PKF O'Connor Davies PKF O'Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients. Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence. At PKF O'Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work-life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives. If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O'Connor Davies is the place for you! Locations: Fort Laurderdale, FL The Senior Coordinator's role will help drive our IT department to function more efficiently and effectively with the goal of maximizing end user satisfaction. This includes overseeing the support of IT related operations in the firm's Ft. Lauderdale, Florida office. Flexible working options available. Essential Duties: IT point of contact and escalation point for IT needs associated with the Ft. Lauderdale office (approximately 50 end users). Asset Management of Ft. Lauderdale office equipment (procure, configure, provisioning, tracking, disposal). Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware and associated documentation. Handle business-critical IT tasks and systems administration. Escalation point for IT service desk issue resolution, provide first contact support of incoming requests when required based on the volume of overall service desk requests. Monitor progress of open service desk tickets, prioritizing tickets generated by members of the Ft. Lauderdale office to ensure they are assigned and addressed within SLA. Ability to work directly with vendor support to resolve issues when required. Communicate announcements as required for maintenance windows, unplanned outages and application deployments. Contribute to technician knowledgebase as needed. Build rapport with, and elicit IT related business needs from, business staff and service desk customers and recommend relative prioritization of requests based on business impact/need. Assist in planning and executing office-specific and firm wide maintenance activities (Windows server security and operating system updates, application, and infrastructure upgrades, etc). Research and evaluate emerging technologies, hardware, and software. Own and lead projects, solutions, and key responsibilities within a larger business initiative. Provide suggestions/recommendations for continuous improvement, lead the implementation of approved recommendations. Escalate incidents with accurate documentation to suitable senior manager/director, when required. Oversee development and dissemination of help sheets, user guides, and FAQ lists for end users. Ability to work overtime (weekday and/or weekend) and scheduled on-call support rotations during peak seasons. Qualifications: Bachelor's degree from an accredited college/university is required. Degree with IT related discipline strongly preferred. Minimum of 5 years IT experience, experience working in an onshore/offshore model preferred. Demonstrated leadership skills. Strong written, oral communication skills and documentation skills. Strong interpersonal skills, with a focus on rapport building and active listening skills. Strong organizational skills and attention to detail. Service management - experience managing end user expectations and end user satisfaction. Ability to work as part of a global team and independently with remote supervision and support. Experience that is preferred but not essential: Experience in an IT role with an Accounting/Advisory firm. Industry certifications. Workstation imaging and distribution, configuring/moving desktop equipment. Demonstrated expertise in the Active Directory management and security. Demonstrated expertise in Microsoft Endpoint Manager tools (InTune, Config. Mgr, Autopilot) and expertise in configuring and managing conditional access rules. Experience with security monitoring processes and tools (e.g. SentinelOne or Carbon Black EDR, Mimecast, PhishER, KnowBe4, Thycotic/Delinea or Varonis Privileged Access Management). Hands-on Azure Virtual Desktop (AVD) environment, or equivalent setup and administration. Application support experience with Document Management Systems (e.g. iChannel, Wolters Kluwer CCH Axcess Document) and Tax and Audit software (Wolters Kluwer CCH ProSystem fx/Axcess Tax and ProSystem fx Engagement, BNA Suite, Yearli, QuickBooks). Experience with MS Exchange/O365/MS Teams/Sharepoint administration. Experience with user and device monitoring/management and diagnostic utilities (e.g. InTune MDM, MS Authenticator MFA, BitLocker). Experience with PowerShell and/or automation tools (e.g. MS Flow). Experience with network and server management tools (e.g. Pulseway, LogicMonitor). Familiarity with the fundamental principles of ITIL. Deploying pre-packaged software using distribution tools and processes as requested by end users. Compensation & Benefits: Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications. At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and Vision plans Basic Life, AD&D, and Voluntary Life Insurance 401(k) plan and Profit-Sharing program Flexible Spending & Health Saving accounts Employee Assistance, Wellness, and Work-life programs Commuter & Parking benefits programs Inclusive Parental Leave Benefits Generous Paid Time Off (PTO) Paid Firm Holidays Community & Volunteering programs Recognition & Rewards programs Training & Certification programs Discretionary Performance Bonus *Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas. PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law. To all staffing agencies: PKF O'Connor Davies Advisory, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD. #LI-LC1 #LI-Hybrid