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Information technology analyst jobs in Durham, NC

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  • Information Technology Help Desk Analyst

    Hcltech

    Information technology analyst job in Cary, NC

    Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues. Eligibility, Knowledge, Skills & Experience 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. 3-4 yrs of university education post High school (B.Sc. or Diploma). A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
    $29k-43k yearly est. 4d ago
  • Senior Systems and Support Analyst

    Pyramid Consulting, Inc. 4.1company rating

    Information technology analyst job in Durham, NC

    Immediate need for a talented Senior Systems and Support Analyst. This is a 12 Months Contract opportunity with long-term potential and is located in Durham NC, Westlake TX, Merrimack, NH and Salt Lake City UT (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94637 Pay Range: $50 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: We are seeking a technical problem solver with a solid background in production support to join our Major Incident Management team. This hybrid role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments. The ideal candidate is passionate about troubleshooting, thrives in fast paced situations, and is eager to grow their technical and coordination skills in a multifaceted environment! Work Schedule: (Sunday - Wednesday or Weds - Saturday) 4x10; 9 am EST - 8 pm EST (hour break) Key Requirements and Technology Experience: Skills-5 years of hybrid experience in Production Support, Development or SRE Experience in ITIL processes (Incident, Problem, Change Management) Monitoring Tools: Splunk, Datadog, Grafana ITSM Tools: JIRA, ServiceNow Bachelor's degree or higher in a technology related field (like Engineering, Computer Science, Information Technology) A minimum of 5 years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc Proven experience in implementing advanced observability practices and techniques at scale Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana) Understanding of ITIL processes (Incident, Problem, Change Management) Highly effective business communication and influencing skills Relevant certifications (ITIL, AWS, Azure) are a plus Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus Cloud Platforms: AWS, Azure Operating Systems: Unix, Linux, Windows Server Scripting & Development: Shell Script, .NET Middleware & Integration: Tomcat, Apache Monitoring Tools: Splunk, Datadog, Grafana, Databases: Oracle DB, MS-SQL, Sybase ITSM Tools: JIRA, ServiceNow Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $50-60 hourly 5d ago
  • PBM Business Integration Specialist (Pharmacist)

    Datastaff, Inc.

    Information technology analyst job in Raleigh, NC

    DataStaff, Inc is in need of a PBM Business Integration Specialist (Pharmacist) for a long-term contract opportunity with one of our direct clients located in Raleigh, NC. is hybrid *Must have a Pharmacist license The Pharmacy team needs a Business Integration Specialist who is dedicated to the PBM Module Implementation and can focus on these work streams as they relate to the implementation of the new PBM, in collaboration with the existing pharmacy team. Responsibilities: Actively work with the Pharmacy Business team to define and provide business support in completing the business process documents, Business use cases, Business case scenarios, user acceptance test case scenarios, and documentation in relation to Medicaid initiatives and strategic goals. Supports one or more Pharmacy business process areas, including: Clinical policies and Prior Authorizations. Drug Utilization Review (DUR) and pharmacy lock-in related processes Behavioral health, and A+ kids. Preferred Drug List (PDL) and Medicaid Drug Rebate Program (MDRP) Physicians Administered Drug Program (PADP) related to the Medicaid Drug Rebate Program (MDRP) Supports cross-functional activities that provide effective oversight of Medicaid Programs. Collaborates and communicates with the PBM Business stakeholders (Product Managers, Product Owners, Business Leads.) Ability to research and recommend the development and implementation of business initiatives of the product enhancements. Provides feedback and input to senior level decision-makers to develop long-range strategic alternatives for business solutions. Preferred to have experience with Medicaid, managed care, and Pharmacy Benefit Manager (PBM) operations. areas. Prior experience with Medicaid applications and preferably across Pharmacy Functional Areas. Communicate with the business owner needs and help translate them into detailed and actionable requirements as needed. Ensures compliance with all applicable policies and procedures. Supporting the product lifecycle from conception through implementation. Performs other duties as assigned. This position may require interacting with the Medicaid Business Information Analytics Office, Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others. Supporting the Business Management space to achieve successful development of the Pharmacy Benefit Management Solution in support of the Medicaid program. Work collaboratively with the Business owner and the rest of the business team to develop the strategy behind how each MES module will support the business requirements definition as well translation and specification of all functional requirements. Required Skills: Graduation from an accredited School of Pharmacy, B.S. or Doctor of Pharmacy degree 3 Years - Registered Pharmacist with a valid and unrestricted Pharmacist license Licensed to practice pharmacy in the State of North Carolina or the ability to receive the North Carolina license to practice Pharmacy within 90 days 3 Years - Understanding of pharmacy lines of business: retail, long term care, home infusion, mail order, specialty, institutional 3 Years - Skills to handle multiple priorities and manage communications professionally to achieve issue resolution with customers, employees, or management 3 Years - Knowledge of the Medicaid Pharmacy (PBM) processes, roles, and intended outcomes 3 Years - Drug information skills 3 Years - Experience in ensuring with all applicable policies and procedures. 3 Years - Demonstrate ability to manage multiple priorities and projects, and function in a fast passed moving constantly changing, deadline-driven environment 3 Years - Proficient in Microsoft Word, Excel, PowerPoint, Access, and Adobe software 3 Years - Experience in reviewing and providing feedback and input to senior level decision-makers to develop long-range strategic alternatives for business solutions 3 Years - Experience working in a combination of business analysis. Product management, project management, and or software application development 3 Years - Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries and reports 3 Years - Experience handling HIPAA and PII data 3 Years - Managed care knowledge or experience 3 Years - Medicaid program knowledge or related Healthcare Information experience Desired Skills: 1 Years - Knowledge of the Enterprise IT Systems integration principle and associated change management best practices 2 Years - Proven experience and working knowledge of the agile development methodologies, environment and tools This opportunity is available as corp-to-corp or a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
    $65k-101k yearly est. 2d ago
  • HRIS Systems Analyst (Oracle HCM)

    Specialized Recruiting Group-Raleigh-Durham, Nc

    Information technology analyst job in Durham, NC

    Specialized Recruiting Group is seeking an HRIS Systems Analyst for a long-term contract position with the local government in Durham, NC. The primary responsibilities for this position include serving as the subject matter expert (SME) and technical lead for Oracle Cloud HCM (Human Capital Management) within a Human Resources team. This is a Full-Time position (37.5 hours/week) with a Hybrid schedule (Mon-Wed in office in Durham; Thurs-Fri remote) and a target compensation of $39.00/hour. This is a W-2 Contract position, slated to last at least 4-6 months, with the strong possibility of extension or conversion. Responsibilities Include: Extracting, compiling, analyzing, and managing data within the various HRIS systems. ( Enterprise Resource System, Classification and Compensation System, Recruitment and Onboarding System, Benefits Enrollment System, Learning Management System). Monitor and correct issues in the performance of the various HRIS systems. Tests systems upgrades, break/fixes and recommends resolutions, maintains ERP systems tables. Perform complex analysis and provide technical leadership for the department's information systems, coordinates technology support. Maintain Oracle Cloud HCM data structures/tables; research, analyze, and report on data pertaining to Human Resources. Create and maintain Oracle Cloud HCM business rules that relate to other systems to ensure optimal process efficiency and improve data accuracy. Assist in the change process to ensure business requirements are being addressed through Oracle Cloud HCM systems and processes. Communicate downstream implications of Oracle Cloud HCM data changes and adjust/prepare accordingly to ensure that functionality is performing as expected and data is interfaced correctly. Troubleshoot, research, and create Oracle Cloud HCM data flows for process improvement. Identify and address system problems and assist in the development and execution of best practices across the organization. Assist with data quality assurance testing, interpreting business requirements and recommending systems configurations to the manager. Conduct independent research, data audits and complex analysis of all HRIS systems. Write, maintain, analyze, and support a variety of reports, queries and databases utilizing Crystal reporting, SQL reporting, Access, Excel, Power BI, or other reporting tools. Investigate and resolve current and historical data errors affecting the integrity of system information and processing functionality. Execute design layout definition, data mapping and testing in API, secure SFTP connection to third party partners. Provide business testing and analysis for new systems implementation. Improve existing systems and data integrity by streamlining and updating processes. Provide consultation and guidance to all HR Managers on their systems needs based on their various functional areas, including benefits, classification and compensation, recruitment, learning management, customer services and other case management. Train HR personnel on the use of ERP and use of hardware and software when upgrades occur. Assist with the management of HR electronic and paper files including data retrieval from personnel records, ensuring confidentiality and document security are maintained and released according to state and federal Public Information Laws. Desired Qualifications: Bachelor's degree in human resources, information technology, social sciences, industrial/organizational psychology or directly related field OR equivalent experience. Seven (7) years of professional human resources and professional information technology experience, including lead and/or supervisory experience. Must have an in-depth knowledge of Oracle Cloud HCM Platform, Oracle EBS or similar system. Strong project management skills, with the ability to lead small and medium sized projects and participate in larger strategic HRIS projects. Strong analytical skills and a solid understanding of HR processes, functionality, structures and regulations, including data privacy and security requirements. Ability to think critically, multi-task and manage priorities. Excellent communication skills with the ability to communicate effectively technical information to non-technical stakeholders. If this sounds like the right opportunity for you, we'd love to hear from you. Apply online today for immediate consideration.
    $39 hourly 3d ago
  • Senior Information Technology Engineer-OSS-Linux

    Fujifilm Biotechnologies 4.5company rating

    Information technology analyst job in Raleigh, NC

    The Senior IT Engineer 1(OSS Platform) is responsible for operations and maintenance of the local Open Source technology stack to support manufacturing operations from an IT/OT perspective in a global organization. This position acts as a single point of contact and escalation for the locally used systems and ensures the most appropriate level of service is supplied to meet future business needs. This role will initially be part of the local IT project team responsible for implementing all infrastructure and applications necessary to bring FDB's new site in Holly Springs, NC, online. This role functions as a local extension of the Global IT team reporting into the Sr. Director - IT. This role ensures local implementation and 24/7 support in alignment with global support processes. Company Overview FUJIFILM Biotechnologies is building the future of bioproduction in Holly Springs, North Carolina. By end of 2025, we'll open North America's largest end-to-end CDMO biopharmaceutical manufacturing facility, offering drug substance production, fill-finish, and packaging under one roof. We're looking for passionate, mission-driven people to help us realize this exciting vision and deliver the next vaccine, cure, or therapy. We offer a dynamic work environment and we're proud to cultivate a culture that will fuel your purpose, energy, and drive-what we call Genki. Ready to shape the future of medicine? Let's transform healthcare together! Holly Springs, North Carolina, combines small-town warmth with proximity to Raleigh's thriving tech scene, making it the perfect blend of community and opportunity. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description What You'll Do Monitors, manages, and troubleshoots end user computing systems across FUJIFILM Biotechnologies Assists in the establishment and alignment of roadmaps across IT & OT Implements and supports tools and services bridging the gap between IT & OT. Builds a modern, flexible, and mature service delivery model. Champions new technologies, like open source and cloud native activities, and act as an Open Source evangelist Implements and supports a fit-for-purpose containerization platform. Participates in industry forums to stay-abreast of current trends and promote our way of working and accomplishments. Provides level 2 support, including resolving complex technical issues within the OSS area of operations. Provides critical technical expertise. Creates and deploys of application packages for use on end point devices Assists with other projects involving the infrastructure and application systems teams. Analyzes inquiries and participate in on-call rotation for critical incident management. Determines appropriate technical area or vendor to resolve problems. Participates in project execution and quality assurance as needed. Ensures and drives service delivery of the IT ServiceDesk Other duties, as assigned Knowledge and Skills Excellent troubleshooting skills to identify and correct problems Excellent oral and written communications skills and fluency in English Strong analytical mind, eye for detail, and problem solving skills Drive for automation and simplification of tasks and processes Collaborative attitude with the willingness to work with global peers and cross-functional teams toward company and project team goals High sense of responsibility and ownership. Self-driven, flexible, has a positive attitude. High service and quality mindset Basic Requirement Bachelor's degree in Computer Science, Computer Engineering, Business Administration or equivalent work experience with 5+ years of experience with open source technologies OR Master's degree in Computer Science, Computer Engineering, Business Administration with 3 years of experience Experience implementing Enterprise Linux/*NIX hosting capabilities Knowledge of OpenStack tools, such as Grafana, Prometheus, Nagios, Zabbix, or similar. Foundational understanding of security Open Source technologies Experience with manufacturing IT/OT Preferred Requirements Experience in Life Sciences or GMP manufacturing environment FDBN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify or any other protected class. If an accommodation to the application process is needed, please email FDBN_**************** . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a vali agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
    $106k-129k yearly est. 3d ago
  • System Engineer

    Visium Resources, Inc.

    Information technology analyst job in Clayton, NC

    #11555 Introduction: Visium Resources has been asked to identify qualified candidates for this Systems Engineer position in Clayton, NC. A Systems Engineer is needed to support a site expansion project at site in Clayton, NC. The ideal candidate will provide Tier 1-2 operational support as part of a cross-functional IT Infrastructure team, as well as assist in the maintenance & administration of IT systems and network. The role will report to the IT Infrastructure Manager. Job Description: Perform life-cycle system development tasks for IT network & infrastructure systems. Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems preferred. Adhere to IT Networking / Systems Infrastructure policies & procedures preferred. Responsibility for implementing IT network security preferred. Coordinates activities of IT Networking/infrastructure/Application teams preferred. Maintain network/infrastructure documentation in accordance with federal & corporate requirements preferred. Responsibilities: Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (Monitoring Tools, Network Management systems, etc.) Hands-on setup & installation with hardware & software in server room (Microsoft / VMWare) Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems Provide tier 1-2 IT network support, including after-hours Provide tier 1-2 server administration/support for onsite virtual servers Provide tier 1 support of site ERP system, SAP, including iDOC monitoring, analysis, & resolution Liaison between Site end users & HQ end user support for site ERP system, SAP Provide ad-hoc production support & after-hours support to the site for IT related issues Maintain network/infrastructure documentation in accordance with corporate requirements Support backup/restore processes for manufacturing systems Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes Provide superior customer service Requirements: Bachelor's Degree in Computer Science, Information Technology or related field from an accredited university required. May consider an Associate's degree in Computer Science, Information Technology or related field from an accredited college and seven (7) years of experience implementing & administering networks in a medium to large enterprise environment and supporting Windows based virtual servers. Certification in a networking infrastructure discipline (e.g. CCNA, CCNP) preferred. Specific knowledge of networking principles & concepts preferred. Troubleshoot, diagnose, resolve & document IT network devices (switches, routers, firewalls) & infrastructure systems (Monitoring Tools, Network Management systems, etc.) preferred. Experience supporting Windows based virtual servers preferred
    $65k-86k yearly est. 2d ago
  • Help Desk Intern - Four County EMC

    North Carolina's Electric Cooperatives 4.1company rating

    Information technology analyst job in Raleigh, NC

    Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.
    $32k-43k yearly est. 15d ago
  • Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

    360 It Professionals 3.6company rating

    Information technology analyst job in Durham, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Responsibilities include: · Monitoring incoming issues that are resolved by the front line Help Desk staff · Diagnosing the root cause and resolving isolated issues · Escalating customer issues to development staff · Recommending product and process improvement strategies based on perceived trends or patterns in field issues · Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments. Qualifications Skill Experience and knowledge of browser-based applications. Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of Social Services and Medicaid programs and systems. Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. English/Spanish Bilingual required Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150
    $28k-33k yearly est. 60d+ ago
  • Oracle Apps Techno-Functional IT Analyst

    Inent

    Information technology analyst job in Raleigh, NC

    Company Description INENT Inc. focuses on understanding, addressing and resolving Talent Acquisition, Engagement and Management needs. The core team has over many years of experience in a variety of industries and management disciplines. We serve our clients with the highest level of service standards, never compromising our integrity and commitment to excellence. The products and services are targeted at niche markets in information technology, health care, Financial Services, government, education and other industries. INENT Services Includes: • Software Development The services offered cover Custom Software Development, Application Development, Web Application Development, Software Outsourcing, Website Design and Software Maintenance. Our goal is to deliver premium quality software development services and products while giving unmatched value to enterprises worldwide at an affordable cost. • Staffing Solutions: INENT, Inc. provides full implementation, upgrade, support and staff augmentation services Job DescriptionRole: Oracle Apps Techno-Functional IT Analyst Location: RTP, NC Duration: 6 months+ Pay Rate: CtC JD: • Candidate must have work as an IT Analyst. • Strong Systems/Solution Analyst with R12 Service Agreement and Install base experience. • Strong experience in SA/IB Integrations (Out of the Box) and should be able to map with Cisco custom processes. • Good in Impact Analysis and work with Cross functional, IT and Business teams. • Good understanding of Oracle CRM Architecture and data flow • Cisco Experience is preferred Qualifications Role: Oracle Apps Techno-Functional IT Analyst Location: RTP, NC Duration: 6 months+ Pay Rate: CtC JD: • Candidate must have work as an IT Analyst. • Strong Systems/Solution Analyst with R12 Service Agreement and Install base experience. • Strong experience in SA/IB Integrations (Out of the Box) and should be able to map with Cisco custom processes. • Good in Impact Analysis and work with Cross functional, IT and Business teams. • Good understanding of Oracle CRM Architecture and data flow • Cisco Experience is preferred Additional Information Thank you Bhanu Inent Inc (Innovative Enabling Technologies Inc ) Tel: ************ * 127 Fax No: ************ email: ************************ ****************
    $72k-100k yearly est. Easy Apply 60d+ ago
  • IT Application Analyst

    City of Raleigh North Carolina

    Information technology analyst job in Raleigh, NC

    The City of Raleigh Information Technology Department is seeking an Application Analyst to support and enhance our ServiceNow platform - a key enterprise tool that helps every City department deliver excellent service to nearly half a million residents. In this role, you will design, build, configure, and support digital workflows that make work simpler, faster, and smarter. You will help maintain and optimize ServiceNow applications, support integrations, develop reports, troubleshoot issues, and partner with teams across the City to streamline operations. This is an opportunity to directly impact how employees deliver services, improve efficiency, and contribute to Raleigh's digital future. About You: You are a curious problem-solver who enjoys transforming ideas into working solutions. You thrive in collaborative environments, communicate clearly with both technical and non-technical teams, and care about creating intuitive, user-friendly workflows. You bring experience-or strong interest-in ServiceNow or similar enterprise workflow platforms. You're comfortable learning new tools, exploring business processes, and building configurations that make employees' lives easier and City operations more efficient. About Us: The Information Technology Department is at the forefront of the City's innovation efforts. Recognized for groundbreaking initiatives that enhance civic engagement, the department proudly hold awards that showcase our commitment to serving our community with the most recent including: * 2025 Bloomberg Philanthropies What Works Cities certification - Silver Level. * 2024 Recipient of Smart 20 Award, Smart Cities * 2024 Smart Cities of North America Award, IDC Government Insights * 2024 Climate Action: Land Use and Equity Award, Raleigh Environmental Awards * 2024 Civic Interaction & Public Trust Award, Tyler Technologies, Inc. * 2024 Enterprise GIS Award, ESRI * 2024 City Information Technology Enterprise Infrastructure & Operations division awarded the Best of North Carolina Technology Award, North Carolina Digital Government Why Build Your Career with Us? * We modernize the systems that keep the City running-from financials to public safety. * We focus on innovation, data-driven decision-making, and building a connected digital future. * We value collaboration, continuous learning, and work that improves the lives of residents. * We partner with outside technology organizations to work on innovate projects to improve City services. * We take pride in meaningful, impactful public service. The IT team collaborates with academic institutions and other local governments to spearhead progressive projects that not only improve the quality of life in Raleigh but also pave the way towards a vibrant digital future. IT is dedicated to ensuring smooth operations for City services and safeguarding critical data. Bring your skills. Build your career. Help power a smarter Raleigh. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. * Configure and customize ServiceNow applications, workflows, forms, and automations * Build digital solutions that improve how City employees serve the community * Support integrations, testing, upgrades, and system enhancements * Develop and maintain reports, dashboards, and performance analytics * Troubleshoot issues, manage requests, and provide high-quality user support * Partner with teams across the City to streamline processes and modernize operations * Maintain data quality, system integrity, and user access within the ServiceNow platform * Participate in evaluating, implementing, and deploying new ServiceNow modules and features Required Education and Experience: Associate's Degree in Information Technology, Computer Science, or related field; 3 to 5 years' experience in application configuration, database administration, software solutions, user support, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Preferred Qualifications: * Software Development Life Cycle (SDLC) certification * Release Management * Application specific certifications * Information Technology Infrastructure Library (ITIL) certification * ServiceNow Certified System Administrator (CSA) * ITIL Foundations Knowledge, Skills and Abilities: * Enterprise workflow platforms such as ServiceNow, including digital workflow design, automation, and platform administration * SQL, reporting concepts, and analytics tools (e.g., Performance Analytics, Power BI) * Scripting fundamentals, system management principles, and ITIL-based support workflows * Configuring and customizing applications, workflows, forms, automations, and catalog items * Translating business needs into clear, actionable technical requirements and workflow designs * Troubleshooting and resolving technical issues using critical and analytical thinking * Communicating technical information in clear, user-friendly language * Prepare system documentation, reports, dashboards, and workflow diagrams * Prioritize and manage multiple tasks in a dynamic environment * Collaborate effectively with teams across the City to streamline processes and enhance user experience * Maintain data integrity, user access, and accurate system records ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Work Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
    $72k-100k yearly est. 13d ago
  • IT Security Analyst

    Global Channel Management

    Information technology analyst job in Raleigh, NC

    IT Security Analyst needs 3+ years experience IT Security Analyst requires: IT security Cyber security Banking industry Finance industry Supports Information Security and Cyber Threat management programs within the Bank at an advanced level of ability. Analyzes vulnerability and threat data to provide actionable intelligence for cyber defense efforts. Evaluates the Banks networks and systems to identify technical security gaps or deficiencies. Recommends process improvements and technical solutions to address the identified gaps or deficiencies. Facilitates the defense of the organizations information security and technological architecture through ongoing reporting and escalation of emerging threats. Provide guidance for less experienced associates in the work group or assist special projects.
    $72k-100k yearly est. 60d+ ago
  • Information Technology Analyst

    Genius Talent Veranex

    Information technology analyst job in Raleigh, NC

    Genius Talent has partnered with a Global MedTech company that is looking for an Information Security Analyst (ISA) who manages network security tools/methods and performs research and analysis to mitigate and eliminate data and information security threats. This person will act as contact for the initial intake of information security events; triages potential incidents, determines the nature and scope of the event/incident, classifies the severity and priority of the incident, and escalates to the Information Security Manager (ISM) as necessary. You will also analyze all security systems log files, reviews and logs triggered events, research current and future information security threats, reconciles correlated information security events, develops, and modifies new and current information security controls. Responsibilities Investigates computer and information security incidents to determine extent of compromise to company information and automated information systems. Validates and tests security products/systems to detect computer and information security weaknesses. Maintain cloud email security solutions to monitor and track phishing campaigns and other email-related threats. Primary point of contact for security violations and incidents. Maintain the security checklist comprising of daily/weekly/monthly/quarterly/Semi-Annual/Annual tasks, Maintain change log and security incident report and present data to ISM on monthly basis. Complete weekly security hygiene report and quarterly board report to illustrate security efforts/vulnerabilities/incidents/etc. Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. Reviews processes and security protocols and makes recommendations for increased information security protection. Training staff on information security procedures and policies. Perform real-time monitoring, assessment and triage of IDS alarms and the Security Information and Event Management (SIEM) console. Identifies operational improvements and efficiencies and suggests improvements to improve the security posture of the Conduct research pertaining to the latest viruses, worms, etc. and the latest technological advances in combating unauthorized access to information tools, techniques, countermeasures, and trends in computer network vulnerabilities Responsible for administering and monitoring intrusion detection/prevention, antivirus/antimalware, data loss prevention, forensics, content filter, and event monitoring systems. Coordinate the performance of internal and external network and systems vulnerability assessments and penetration tests. Advise on mitigating vulnerabilities. Maintain up to date SSL certificates and associated protocols/suites. Qualifications Associate degree or equivalent experience in an IT-related discipline Minimum of 4 years' experience in a combination of information security and Information Technology positions demonstrating a progressive growth in responsibility Proven experience with current IT security technologies Demonstrated experience with information security frameworks such as NIST CSF Demonstrated understanding of technological trends and developments in the areas of information security, risk management, web architectures, and cloud computing Demonstrated ability to frame security and risk-related concepts to both technical and nontechnical audiences Knowledge, Skills, and Abilities Professional information security certifications such as CompTIA Security+, SSCP, CISSP, CISM, CCNA Security, CCNP Security, CEH, GIAC, or CISA is a plus, but not required Knowledge of IT technologies including: Access Control, Firewalls, SSO, Microsoft Technologies (MS365, Active Directory, IIS, ISA, DNS), Anti-virus software and malware scanning tools Knowledge and direct experience with vulnerability management, SIEM and Log Management, DLP, IPS/IDS, VPN, MFA Strong analytic and problem-solving skills Excellent written, verbal communication and presentation skills.
    $72k-100k yearly est. 60d+ ago
  • IT Governance Analyst

    Ontic

    Information technology analyst job in Creedmoor, NC

    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Our team is looking for an IT Governance Analyst to join them. You will report to the IT Security & Governance Manager and will have an onsite work structure in Creedmoor, NC. To be considered for the IT Governance Analyst opening, here's what you'll need to bring with you: * Strong understanding of governance frameworks and their implementation * Experience in risk management and compliance * In-depth experience with Microsoft 365 suite of tools * Strong understanding of cybersecurity principles, general knowledge of cybersecurity technologies, and industry-recognised certifications * Good understanding of ITAR rules and regulations * Ability to make recommendations to remediate complex security threats * General knowledge of cybersecurity vulnerability assessments, penetration tests, and the tools/techniques involved * Ability to be comfortable working on multiple, complex issues and projects within defined timelines * Demonstrated understanding of compliance regulations and Information Security control frameworks and standards (i.e., NIST, UK GDPR, FedRAMP, CMMC, ISO 27001, PCI, SOX, HIPPA) * Knowledge of physical cabling for network communications and control system Input/Output * Ability to introduce and explain highly technical topics to non-technical audiences As an IT Governance Analyst, you will: * Assist in the development and implementation of several IT and Cybersecurity frameworks across the enterprise * Ensure compliance with all relevant security regulations and standards * Monitor and report on adherence to governmental standards and security frameworks * Identify risks from non-compliance and recommend mitigation strategies to manage those risks * Implement mitigation strategies as directed * Work closely with stakeholders to ensure a unified approach to standard adherence * Assist and support in any audits of the company's adherence to various security standards; Specifically, ISO27001, Cybersecurity Maturity Model Certification (CMMC), NIST SP 800-171, NIST SP 800-171A, NIST SP 800-172, Sarbanes Oxley (SOX), and others. Knowledge of EASA would also be useful. * Influence the development of policies and procedures to ensure they contribute to the maintenance of various regulatory standards * Liaise with the Compliance department to ensure success across company boundaries * Stay current and up to date with frameworks including ISO27001, CMMC, NIST, SOX, and others * Successfully communicate identified risks to various stakeholders in a manner that they can most easily understand * Support the daily maintenance activities and response where necessary Our Benefits: * Comprehensive medical insurance * Competitive PTO, holiday pay, and sick leave * Company 401K plan with up to 4% matched contribution * Annual bonus program (varies by level and discretionary based on company and individual performance) * Flexible working arrangements * Paid volunteering opportunities * Access to mental health champions across our sites * Commitment to development * Employee referral program Salary Range: $105,000- $115,000/year, based on experience #LI-Onsite EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $105,000- $115,000/year, based on experience Please click here to review Ontic's California Consumer Privacy Act policy. Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
    $105k-115k yearly Auto-Apply 50d ago
  • IT Governance Analyst

    Ontic Engineering and Manufacturing, Inc.

    Information technology analyst job in Creedmoor, NC

    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Our team is looking for an IT Governance Analyst to join them. You will report to the IT Security & Governance Manager and will have an onsite work structure in Creedmoor, NC. To be considered for the IT Governance Analyst opening, here's what you'll need to bring with you: Strong understanding of governance frameworks and their implementation Experience in risk management and compliance In-depth experience with Microsoft 365 suite of tools Strong understanding of cybersecurity principles, general knowledge of cybersecurity technologies, and industry-recognised certifications Good understanding of ITAR rules and regulations Ability to make recommendations to remediate complex security threats General knowledge of cybersecurity vulnerability assessments, penetration tests, and the tools/techniques involved Ability to be comfortable working on multiple, complex issues and projects within defined timelines Demonstrated understanding of compliance regulations and Information Security control frameworks and standards (i.e., NIST, UK GDPR, FedRAMP, CMMC, ISO 27001, PCI, SOX, HIPPA) Knowledge of physical cabling for network communications and control system Input/Output Ability to introduce and explain highly technical topics to non-technical audiences As an IT Governance Analyst, you will: Assist in the development and implementation of several IT and Cybersecurity frameworks across the enterprise Ensure compliance with all relevant security regulations and standards Monitor and report on adherence to governmental standards and security frameworks Identify risks from non-compliance and recommend mitigation strategies to manage those risks Implement mitigation strategies as directed Work closely with stakeholders to ensure a unified approach to standard adherence Assist and support in any audits of the company's adherence to various security standards; Specifically, ISO27001, Cybersecurity Maturity Model Certification (CMMC), NIST SP 800-171, NIST SP 800-171A, NIST SP 800-172, Sarbanes Oxley (SOX), and others. Knowledge of EASA would also be useful. Influence the development of policies and procedures to ensure they contribute to the maintenance of various regulatory standards Liaise with the Compliance department to ensure success across company boundaries Stay current and up to date with frameworks including ISO27001, CMMC, NIST, SOX, and others Successfully communicate identified risks to various stakeholders in a manner that they can most easily understand Support the daily maintenance activities and response where necessary Our Benefits: Comprehensive medical insurance Competitive PTO, holiday pay, and sick leave Company 401K plan with up to 4% matched contribution Annual bonus program (varies by level and discretionary based on company and individual performance) Flexible working arrangements Paid volunteering opportunities Access to mental health champions across our sites Commitment to development Employee referral program Salary Range: $105,000- $115,000/year, based on experience #LI-Onsite EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $105,000- $115,000/year, based on experience Please click here to review Ontic's California Consumer Privacy Act policy. Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
    $105k-115k yearly Auto-Apply 51d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology analyst job in Garner, NC

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $67k-97k yearly est. 5d ago
  • Information Technology

    Vp 3.9company rating

    Information technology analyst job in Raleigh, NC

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $36k-72k yearly est. Auto-Apply 60d+ ago
  • GIS Analyst I

    Withersravenel 3.6company rating

    Information technology analyst job in Cary, NC

    Requirements 2+ years of experience in the field of GIS Proficiency with ESRI ArcGIS software (ArcGIS Pro, ArcGIS Online, and related tools). BA, BS, or AAS in GIS, Geography, or related field Excellent written and verbal communication skills Intermediate knowledge of GIS-related software, GIS principles, products, and services Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with little direction Ability to work with large relational databases. Experience with working within a Spatial Database Engine (SDE) is a plus. Knowledge and understanding of water, wastewater, and stormwater utilities Knowledge and understanding of land surveying data collection methods and software Excellent communication, organization, and teamwork skills. Preferred: ESRI Certification GISP Certification Strong problem-solving skills ArcGIS Pro Software experience ESRI LGIM and Utility Network experience Lead Service Line Inventory experience GIS Application Experience to include Model Builder, Web App Builder, basic Python, Experience Builder, Field Maps, or Survey 123 within the ArcGIS Online Platform Working Conditions The assignment may require infrequent evening/weekend work and off site travel to career fairs and other related sites. Candidates should enjoy working in collaborative, fast-paced, and client-driven environment. Physical Requirements The assignment may occasionally require repetitive physical tasks (such as operating a computer), standing and/or sitting for extended periods of time, extended time travelling in a vehicle, and carrying equipment and materials up to 25 pounds. WithersRavenel is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, disability, age, military service, or other non-merit factors protected by federal, state, or local laws. At WithersRavenel, we strive to build and nurture a culture where diversity, inclusivity, and belonging are a normal part of doing business, not an initiative. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results. By hiring highly talented people who align with our Core Values, we continue to enrich and broaden our ownership community, as well as the employee and client experience. This purposeful approach to diversity and inclusion leads to greater commitment, collaboration, and effectiveness in our culture, work, and lives.
    $56k-69k yearly est. 10d ago
  • Global IT System Administrator

    Attindas

    Information technology analyst job in Raleigh, NC

    at Attindas - US Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers. Mission: We champion health, dignity and comfort. Vision: To be a global leader in absorbent hygiene by meeting consumers' diverse needs through effective, affordable and widely available personal care solutions. Our Values: Personal, Agile, Innovative, and Integrity Summary:We are seeking a skilled Windows, Azure, AWS, and Microsoft 365 Systems Administrator to manage, maintain, and optimize our IT infrastructure across on-premises, cloud, hybrid, and enterprise storage environments. This role is responsible for ensuring the stability, security, and performance of Windows servers, Active Directory, cloud services in Microsoft Azure, Amazon Web Services (AWS), Microsoft 365, on-premises Exchange, enterprise storage systems such as Dell PowerVault, and virtualization/VDI platforms. The ideal candidate will have strong technical expertise, problem-solving abilities, and a proactive approach to system administration, monitoring, optimization, incident management, governance, and solution implementation.Key Responsibilities: Administer and maintain Windows Server environments (2016/2019/2022). Manage Active Directory, Group Policy, DNS, DHCP, and user account provisioning. Configure, monitor, and optimize Microsoft Azure services (VMs, storage, networking, identity). Configure, monitor, and optimize AWS services (EC2, S3, IAM, VPC, RDS). Administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Administer and maintain on-premises Exchange Server environments (installation, configuration, migration, troubleshooting). Manage Intune for device management, compliance policies, and endpoint security. Utilize SCCM (System Center Configuration Manager) for software deployment, patch management, and endpoint configuration. Implement and maintain security best practices across systems and cloud platforms. Perform system monitoring to ensure performance, availability, and reliability. Conduct optimization and tuning of systems and applications for efficiency. Oversee patch management to maintain security and compliance. Design and support high availability solutions for critical workloads. Support and manage hybrid environments integrating on-premises and cloud resources. Administer and maintain database servers, with a preference for SQL Server. Manage and optimize enterprise storage systems, including Dell PowerVault arrays. Administer and support virtualization platforms (Hyper-V, VMware) and VDI solutions (Citrix, VMware Horizon, Microsoft RDS). Participate in incident management processes, including detection, escalation, resolution, and post-incident review. Participate in audit and governance reviews to ensure compliance with organizational policies, standards, and regulatory requirements. Implement technical solutions to meet business and operational requirements. Perform software and hardware upgrades to maintain system performance, compatibility, and security. Troubleshoot and resolve system, network, database, storage, virtualization, and application issues. Support backup, disaster recovery, and business continuity planning using Veeam Backup & Replication. Collaborate with cross-functional teams (network engineers, developers, security specialists, business stakeholders) to deliver integrated solutions. Develop and maintain documentation for systems, processes, and procedures. Key Skills & Knowledge:Technical Skills: Strong expertise in Windows Server administration. Hands-on experience with Azure cloud services (Azure AD, Azure Virtual Machines, Azure Networking, Azure Backup). Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC, RDS). Proficiency in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Experience with on-premises Exchange Server administration and migration. Experience with Intune for mobile device and endpoint management. Knowledge of SCCM for patch management, software deployment, and endpoint configuration. Knowledge of PowerShell and AWS CLI scripting for automation. Strong knowledge of virtualization technologies (Hyper-V, VMware). Experience with VDI solutions (Citrix, VMware Horizon, Microsoft RDS). Experience with Veeam Backup & Replication for backup and disaster recovery. Expertise in system performance monitoring, optimization, patch management, and high availability. Experience managing hybrid environments integrating on-premises and cloud systems. Strong knowledge of database servers, preferably SQL Server (installation, configuration, performance tuning, backups). Experience with enterprise storage systems, particularly Dell PowerVault. Experience with incident management frameworks (ITIL or similar). Experience participating in audit and governance reviews to ensure compliance. Ability to implement technical solutions and perform software/hardware upgrades. Experience with network protocols (TCP/IP, VPN, firewalls). Understanding of security frameworks and compliance standards. Soft Skills: Effective communication skills in verbal and written communication. Ability to collaborate with cross-functional teams to achieve organizational goals. Flexibility and adaptability in dynamic environments. Strong ability to prioritize and manage tasks and workloads efficiently. Work effectively in team environments while also being self-directed. Develop and maintain clear documentation for technical and operational processes. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). 3+ years of experience in Windows system administration. Experience with Azure, AWS, Microsoft 365, Intune, SCCM, Veeam, hybrid environments, SQL databases, enterprise storage (Dell PowerVault), on-premises Exchange, virtualization, VDI, incident management, audit/governance reviews, and solution implementation/upgrades. Microsoft certifications such as AZ-104 (Azure Administrator Associate), MCSA/MCSE, MS-102 (Microsoft 365 Administrator Associate), and AWS certifications such as AWS Certified SysOps Administrator or AWS Solutions Architect Associate are highly desirable. Veeam certification (e.g., VMCE - Veeam Certified Engineer) is a plus. SQL Server certification (e.g., Microsoft Certified: Azure Database Administrator Associate) is a plus. SCCM-related certification or proven experience is a strong advantage. Storage certifications or proven experience with Dell PowerVault are highly desirable. Exchange Server certification or proven experience with on-premises Exchange is a strong advantage. ITIL certification or proven experience in incident management and governance reviews is a plus. Certifications or proven experience with virtualization and VDI technologies are highly desirable. Attindas is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.
    $66k-96k yearly est. Auto-Apply 22d ago
  • IT Admin Windows Server Cluster

    Mapjects.com

    Information technology analyst job in Raleigh, NC

    Mapjects is a leading centralized logistics operations portal platform. Email resume and contact to -> ****************** Compensation is very competitive, and commensurate with experience, loc Raliegh or Eagan MN) Corp 2 Corp, 1099, or W2 (please email your expectations, and availability to start) Please answer questions below Job Description You will need to manage windows servers and be experience on windows servers, i.e. Windows 2k12 (VM's) setup a cluster, domain controllers, web servers, updates and security. IT or System Administrator needed for related issues System or IT software Troubleshoot/upgrade Active Directory, Microsoft Exchange and Enterprise Messaging software May evaluate and install patches, and resolve software related problems Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Qualifications Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software Additional Information please email word copy of resume to ensure it has your contact information, and phone number to reach you. ***************** or ******************
    $66k-96k yearly est. Easy Apply 12h ago
  • Level 2 Technical Analyst position

    Ask It Consulting

    Information technology analyst job in Raleigh, NC

    Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. Job Description The position is the iNovah Level 2 Technical Analyst position for the NC Department of Transportation's iNovah Payment Credit and Debit System (IPCS). • Provide application support for IPCS and ensure it is operational during business hours • Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports. • Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising. • Provide Level 2 Help Desk Technical Leadership and support • Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take • •Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed • Escalate defects, systems and network issues to appropriate resources • Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity • Provide Technical Support and leadership for Change and Release Management • Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues. • Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity • Provide leadership and direct input to annual PCI Audits • Reaffirm scope and maintain IPCS documentation related to PCI compliance • Verify vendor and application compliance (PA DSS Compliance) • Address questions regarding IPCS in assessor interviews • Participate in PCI Risk Assessment • Manage incidents identified by audit through resolution • Participant in and provide input to reoccurring PCI Audits • Manage remediation of issues identified by vulnerability assessments • Manage remediation of issues identified by penetration tests • Maintain IPCS documentation related to PCI compliance • Become an expert on the use of all aspects of the system as a subject matter expert. • Provide updates and communication to users, the management team, and development teams on all application/system issues • Coordinate production emergencies with internal experts and key stakeholders • Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor • Defines and documents customer business functions and processes. Additional Information If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com
    $81k-110k yearly est. 60d+ ago

Learn more about information technology analyst jobs

How much does an information technology analyst earn in Durham, NC?

The average information technology analyst in Durham, NC earns between $62,000 and $116,000 annually. This compares to the national average information technology analyst range of $62,000 to $111,000.

Average information technology analyst salary in Durham, NC

$85,000

What are the biggest employers of Information Technology Analysts in Durham, NC?

The biggest employers of Information Technology Analysts in Durham, NC are:
  1. North Carolina Central University
  2. Duke University Health System
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