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  • IT Access & Provisioning Analyst II

    Commonwealth of Massachusetts 4.7company rating

    Information technology analyst job in Chelsea, MA

    A state governmental agency in Chelsea, Massachusetts is seeking an Accounts Management Analyst II to manage employee provisioning and deprovisioning, ensure timely completion of requests, and support end-users with IT issues. The ideal candidate should have extensive experience in technical support, strong knowledge in Windows, Azure, and service management tools like ServiceNow, along with excellent problem-solving and communication skills. This full-time role offers a salary range between $77,290 and $116,401 annually. #J-18808-Ljbffr
    $77.3k-116k yearly 1d ago
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  • IT Analyst - Manufacturing Systems

    Insight Global

    Information technology analyst job in Woburn, MA

    Key Responsibilities Support business operations and development initiatives for the analysis, design & implementation of manufacturing IT solutions (MES, LIMS, SCADA, IoT, Data Historian) Functionally oriented Identify technical issues and communicate effectively across teams Required Experience: 6+ years in Business Analysis roles Manufacturing background req MES experience is a plus Must be a US Citizen or US Permanent Resident Bachelor's degree in Computer Science, Information Technology, or a related field required
    $76k-104k yearly est. 1d ago
  • Manufacturing Technical Operations Specialist

    JMD Technologies Inc.

    Information technology analyst job in Boston, MA

    Title: Senior Manufacturing Technical Operations Specialist Employment Type: Contract (12 months + possible extension or conversion) Status: Accepting Candidates (Multiple Openings) About the Role: We are hiring Senior Manufacturing Technical Operations professionals to support real-time manufacturing operations at a large, commercial biopharmaceutical facility. This is a highly hands-on, floor-based role focused on issue triage, investigations, and cross-functional collaboration in a fast-paced GMP manufacturing environment. Key Responsibilities: Triage manufacturing issues in real time on the manufacturing floor Lead and author investigations for quality events across cell manufacturing, QC, material operations, and facilities Apply structured root cause analysis tools to identify issues and drive resolution Collaborate with subject matter experts to determine immediate actions, containment strategies, and impact assessments Partner with cross-functional teams to identify root cause and propose corrective and preventive actions (CAPAs) Support strong quality documentation practices in a GMP-regulated environment Qualifications: 6+ years of progressive experience in pharmaceutical development or manufacturing 4+ years of hands-on analytical investigations and Quality Control experience Strong background in analytical investigations and quality documentation Experience supporting QC / analytical operations in GMP manufacturing Exposure to facility or calibration investigations is a plus (not required) Strong scientific mindset with the ability to interpret data, apply root cause analysis, and think systematically Compensation (MA Pay Transparency): Estimated hourly range: $50-$58/hr (W-2) Final rate within this range will be based on experience, skill set, shift alignment, and interview results
    $50-58 hourly 4d ago
  • Human Resources Information System Analyst

    Brown University Health 4.6company rating

    Information technology analyst job in Providence, RI

    Hybrid; based in Providence, RI. The HRIS Analyst serves as the HRIS operational expert, providing consultative and analytical services to optimize the utilization of HR systems with a focus on core HR practices. The analyst collaborates with leaders and other stakeholders to define and enhance internal processes, while partnering with the IS team to implement system solutions. The HRIS Analyst will play a key role during our ongoing implementation and long-term support of the system. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Serves as cross functional project support and general subject matter expert (SME) for system enhancements and process improvement initiatives. Works closely with other SMEs, HRIS team members and stakeholders from across the organization to develop proposals and project plans. Provides production support, including researching, troubleshooting, and resolving HRIS problems and performing scheduled activities. Escalates complex issues to Sr. HRIS Analyst or the HRIS Manager as needed. Identifies opportunities to improve the user experience utilizing workflows and configurations. Performs a thorough analysis of proposed changes, its impact on other workstreams, and communicates them to the team, following through until closure. Maintains the integrity of system data by monitoring, adhering to, and enhancing data governance and business processes. Works closely with the Human Resources Solution Center (HRSC) and other stakeholders to identify process efficiencies and auditing needs. In collaboration with the HRIS team, provides input about security roles based on business needs, performs testing, and maintains related documentation. Collaborates cross-functionally to collect, understand, and translate business needs for system implementation. Submits corresponding change requests as needed. Configures and/or tests system to confirm business requirements, prepares testing plan and test scenarios, and assists with training efforts for end users. Creates and maintains documentation of system configuration as needed. Maintains working knowledge of interfaces and assists in determining interface specifications. Supports HR reporting needs, including gathering requirements, submitting report requests, writing reports, and monitoring report development progress. 128406947Participates in the planning, coordination and execution of regular system release updates including the creation and/or updating of test scripts. Performs mass data uploads as needed to meet customer needs and requirements. Maintains Case Management / Knowledgebase tool including adding/removing users, categories/subcategories and document management database. Performs other duties as assigned. MINIMUM QUALIFICATIONS: Bachelor's degree required. A minimum of two years of HRIS or related experience required (experience above the minimum required may substitute for educational requirements on a one-to-one basis). Experience with Workday HCM or similar SaaS platform implementation preferred. Demonstrated analytical and problem-solving skills. Must be proficient in Microsoft Excel, SharePoint and MS Teams.
    $56k-77k yearly est. 1d ago
  • Technical Systems Analyst

    Marchon Partners 4.0company rating

    Information technology analyst job in Boston, MA

    Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement
    $81k-105k yearly est. 4d ago
  • ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

    Ernst & Young Oman 4.7company rating

    Information technology analyst job in Boston, MA

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr
    $122.9k-213.4k yearly 1d ago
  • Senior Manager, IT Audit

    Ninjakitchen

    Information technology analyst job in Needham, MA

    About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. The Senior Manager, IT Audit will lead the IT SOX program and manage all aspects of IT General Controls (ITGC) and IT Application Controls (ITAC) testing. This is a hands‑on leadership role requiring strong technical expertise, project management skills, and the ability to work independently in a fast‑paced, global environment. The role also includes conducting IT audits, supporting enterprise risk management (ERM), and collaborating with internal and external stakeholders. Key Responsibilities Lead and manage the IT SOX program, including planning, risk assessment, testing execution, and reporting. Conduct IT audits, including fieldwork, report writing, and presenting findings to senior management. Collaborate with finance, audit, and IT departments to ensure SOX compliance, especially where controls have IT dependencies. Participate in IT SOX efforts with external auditors; align testing approaches and expectations. Identify, assess, and test ITGCs and ITACs for systems such as Oracle EBS, UKG, and SRM. Monitor outsourced ITGC/SOX testing and report status to senior leadership. Provide guidance to control owners on control performance, documentation, and updates. Ensure timely updates to narratives, SOPs, and control documentation following changes. Maintain the Risk Control Matrix (RCM) and deficiency tracker; monitor remediation progress. Serve as liaison between external auditors and the IT organization. Assist in developing a comprehensive ERM framework to identify, measure, and monitor key risks. Stay current on regulatory requirements, IT frameworks (e.g., COBIT, NIST, ISO), and emerging technologies. Participate in special projects as assigned by management. Required Qualifications 10-12 years of experience assessing and testing IT controls for complex ERP systems. Prior experience in a Big Four firm or internal audit function focused on IT SOX/compliance. Master's degree in Management Information Systems, Finance, Accounting, or Business Administration. Strong technical understanding of IT systems, financial applications, user access controls, and change management. Expertise in Oracle ITGC and ITAC controls (e.g., revenue, general ledger, AR/AP). Professional certifications required: CISA, CISSP, CIA, or equivalent. Strong verbal and written communication skills. Proven project management skills with the ability to multitask and adapt to changing priorities. Preferred Qualifications Strong IT background or working knowledge of Oracle databases, Windows, UNIX, or Linux. Effective communication and interpersonal skills with the ability to influence across levels. Ability to prioritize tasks in real‑time and manage multiple deliverables. High integrity, dependability, and a strong sense of urgency and results orientation. Experience in the manufacturing industry is preferred. Salary and Other Compensation The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. $129,300 - $198,300 USD The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short‑term disability insurance, long‑term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre‑paid legal insurance, back‑up child and eldercare days, product discounts, referral bonus program, and more. This posting will close within 90 days from the original posting date. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com #J-18808-Ljbffr
    $129.3k-198.3k yearly 2d ago
  • IT Security Analyst I

    Banktalent HQ

    Information technology analyst job in Westborough, MA

    The IT Security Analyst I is responsible for supporting the Bank's IT Security preventative and reactive measures including but not limited to Technology governance, risk, and compliance. IT governance-related duties include ensuring security controls are in place, effective, and that risks are recorded and actively being managed. Other tasks include configuration management, asset management, patch management, software/hardware lifecycle, threat intelligence, user activity monitoring, and reporting thereof. This role is expected to be fully aware of the Bank's security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals. Other duties include collaboration with senior IT Security personnel to optimize security tools and processes. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Responsibilities IT Governance * Maintain the Bank's IT security program control framework to ensure compliance with industry standards (NIST, CIS, FFIEC) and MSB's IT security control requirements. * Develop systems and processes for identifying, managing, and reporting risks. * Provide governance, risk, and compliance data insights to drive improvement across the IT system. * Compile metrics/reporting for the weekly IT Governance report. Facilitate weekly presentation to stakeholders. * Design and implement security controls for our infrastructure and critical systems. * Assigns responsibility for IT Governance related issues and tracks them to resolution. * Continually working to improve the Banks overall security posture. * Track and understand emerging security practices and threats. Leverage this knowledge to improve security configurations across the enterprise and hunt for potential or active t threats. * Manage daily volume of offline computers. Triage and resolve issues so computers can join network and be managed. * Reconcile asset type risk scores regularly and report metrics and issues to IT Division. IT Security Control Programs * Configuration Hardening: * Conduct hardening assessments of hardware and software to identify noncompliance of standards and define remediation requirements. * Regular maintenance of configuration hardening benchmarks. * Vulnerability Management: * Monitoring, delegation, and investigation of vulnerabilities in a severity-prioritized process. * Development, deployment, and automation of scripts for remediation of vulnerabilities. * Patch Management: * Systematic testing, deployment, and reporting of system patches. * Threat Intelligence: * Monitor, triage, and report on Threat Intelligence alerts accordingly. * Software/Hardware Management: * Reconciliation of end-of-life/end-of-support hardware and software. * Authorization of software based on weight of business need and risk. * Regular upkeep of software versions within Bank infrastructure. System & Application Administration * Workstation ownership - building, securing, and ongoing management of assigned workstation assets. * Identifying and mitigating vulnerabilities on assigned assets and applications. * Application ownership - configuring, implementing, securing, and ongoing management of the Bank's security applications. Security Operations * Recommend additional security solutions or enhancements to existing security solutions to improve overall security. * Participate in investigations into problematic activity. * Consults with third party vendors/suppliers as required. Requirements Education Bachelor's Degree in computer science, information systems or equivalent work experience is required Work Experience 2+ years experience supporting security components and applying security best practices across an enterprise application/network infrastructure is required Additional Requirements Experience with managing and securing Microsoft Windows or Linux is preferred. Working knowledge of IT security controls and how to determine their effectiveness. Knowledge, Skills, and Abilities Understanding of common security technologies and functions (Endpoint AV, Patch Management, Encryption, Vulnerability Scanning, etc.) Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Passion and enthusiasm for Cyber Security Demonstrates excellent communication, facilitation, efficient decision making and problem solving skills Licenses and Certifications Certified Information Systems Security Professional (CISSP) or equivalent security related certification Preferred Expected Pay Range From: $62,682 To: $111,280 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities
    $62.7k-111.3k yearly 5d ago
  • Global Security Operations Center Analyst

    Advantage Technical

    Information technology analyst job in Marlborough, MA

    Global Security Operations Center (GSOC) Operator Shift Requirements 3rd Shift: Sunday-Thursday, 12:00 AM-8:00 AM Must be able to work additional days or hours as business needs arise. About the Role The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units. Role Overview In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required. Key Responsibilities Security Monitoring & Incident Response Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses Operate 24/7 emergency phone lines and triage calls from employees and travelers Respond to life‑safety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies Threat Intelligence & Risk Analysis Review, analyze, and escalate open‑source and subscription‑based intelligence Identify global threats and assess potential impacts to company personnel, property, and operations Prepare and deliver risk‑ and intelligence‑driven reports to Global Security & Resiliency and other stakeholders Communication & Coordination Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters Communicate professionally via email, chat, phone, two‑way radio, and in‑person interactions Draft and send emergency mass notifications and crisis communications Receive and respond to calls for assistance from employees worldwide Systems Monitoring & Support Monitor the health of all Global Security platforms and applications Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues Maintain accurate documentation and ensure compliance with all quality requirements Required Qualifications High school diploma required Bachelor's degree preferred or equivalent relevant experience 3+ years of experience in security, law enforcement, military, or a related field Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making Strong analytical and problem‑solving abilities Excellent communication and customer service skills Ability to remain calm and effective under pressure Proficiency with Microsoft Office Suite Preferred Qualifications Previous experience in a GSOC or control room environment Familiarity with: GSOC Critical Event Management software Mass notification systems Travel tracking tools Social media monitoring platforms ServiceNow Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software
    $49k-73k yearly est. 5d ago
  • Epic Cadence / Grand Central / Prelude Analyst Lead

    Gardner Resources Consulting, LLC

    Information technology analyst job in Boston, MA

    Epic Cadence / Grand Central / Prelude Analyst Lead (Remote) Project manager experienced in the revenue cycle space. PMP preferred Must be certified in either Cadence, Grand Central or Prelude 5+ years of experience required
    $85k-111k yearly est. 1d ago
  • Production Systems Specialist

    Konica Minolta Business Solutions 3.8company rating

    Information technology analyst job in Warwick, RI

    Are you mechanically inclined and excited about establishing a growth-oriented career? Join Konica Minolta as aProduction Systems Specialist to demonstrate your expertise in production print products and grow your skills in our wide breadth of technologically advanced products and services. We have opportunities for career growth in all areas of the company! Join us now and receive a$1,500sign-on bonus! At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader. Responsibilities Perform maintenance and repairs on Konica Minolta production print products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling Represent Konica Minolta in a professional manner and develop trusted customer relationships while maintaining a high level of customer satisfaction Demonstrate progress in technical abilities, troubleshooting techniques and productivity Log service visits and document updates for each client account Collaborate with the Account Management team and other technicians as needed to help resolve customer issues and expand market share of products May be required to be available after hours on an on-call basis Qualifications 2+ years of experience servicing/repairing office equipment, production printers preferred High School Diploma/GED or equivalent experience Reliable transportation to drive to customer sites daily Exposure to IT Networks or A+ / N+ Certifications are a plus About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
    $84k-125k yearly est. 2d ago
  • Analyst IV IT Solutions Delivery - HR/Payroll Systems

    Delhaize America 4.6company rating

    Information technology analyst job in Quincy, MA

    Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long-term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC; Scarborough, ME; Carlise, PA; Quincy, MA, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization * Responsible for leading primarily mid-to-scale projects including driving the below listed activities: * Assist the PMO in resource management allocation and budget management associated with assigned project delivery * Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements. * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis. * Accountable and responsible for performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software relationships. * Responsible for engagement with Engineers and Product Teams to ensure solution delivery and operational support needs are met and responsible for all technical engagement with senior SMEs and team * Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through s * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelor's degree in Computer Science, CIS or related (or equivalent related work experience) * 5 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity. Experience, directly or indirectly, guiding, mentoring or training members in relevant technologies, capabilities or skills * Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid-to-large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code, * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Master's degree in relevant field of study * Additional training or certifications in relevant fields of study * Experience in Agile teams and Product/Platform based operating model. * Experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred ME/NC/PA/SC Salary Range: $92,640 - $138,960 IL/MA/MD/NY Salary Range: $106,480- $159,720 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
    $106.5k-159.7k yearly 56d ago
  • IT Systems Analyst - D365

    Milton Cat 4.4company rating

    Information technology analyst job in Milford, MA

    We are seeking an entry to mid-level Systems Analyst to play a critical role in the ongoing migration, implementation, configuration, and support of our Microsoft Dynamics 365 ERP (Finance and Operations) platform. The successful candidate will bridge the gap between business needs and D365 functionality, ensuring the system is optimized to support financial, supply chain, and operational processes. This is a high growth position where you will be mentored by a highly experienced ERP Architect, be exposed to the full life cycle of a complex D365 ERP migration and then lead the charge into future phases of optimizations to the platform. Pay Range: $85,000 to $100,000 annually. Responsibilities Process Analysis: Map current-state business processes, identify bottlenecks, and recommend future-state solutions leveraging native D365 functionality (minimizing customization). Change Management: Collaborate with project managers on change management activities related to D365 updates and new feature rollouts, ensuring smooth user adoption. Data Integrity: Work closely with data teams to ensure data migration and ongoing data integrity within the D365 environment, focusing on master data management. Stakeholder Management: Serve as the primary liaison between end-users, management, and the technical D365 development team. Training: Conduct group and one-on-one training sessions for end-users on new D365 features and optimized processes. Travel: Up to 20% travel to support end users Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Experience: 3+ years of experience as a Systems Analyst or similar role, with exposure to Microsoft Dynamics 365 (F&O or CE) a strong plus Strong documentation, testing and analytical skills Highly driven, intellectually curious and detail oriented: an innate need to research and explore Strong communication, business and leadership skills Skills: Strong analytical, problem-solving, and communication skills. Proficiency in documenting functional specifications and process diagrams. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
    $85k-100k yearly Auto-Apply 41d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology analyst job in Worcester, MA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $76k-107k yearly est. 12d ago
  • BIOTECHNOLOGY OPPORTUNITY: Laboratory IT (Information Technology) SYSTEMS ANALYST

    Vista Technology 3.6company rating

    Information technology analyst job in Woburn, MA

    - - - NEW OPPORTUNITY SYSTEMS ANALYST (RESEARCH LABORATORY) The Opportunity: Due to Company growth - we are recruiting an experienced Systems Analyst to provide support for Laboratory-Based IT systems including scientific software applications and PC's. The qualified candidate will be able to interact with numerous stakeholders and leadership teams including Scientists, Scientific Computing and Facilities Management to understand current laboratory processes, gather requirements for new equipment and software, identify opportunities for improvement and deliver recommendations. You will assist in the evolution of the products and improvement of the user experience. Your Background Profile: IT experience preferably in a biotech or academic environment - supporting laboratory research (biology and / or chemistry). Demonstrated knowledge of MS Windows Operating Systems and MS Office (especially Excel). Knowledge of network technologies and IT infrastructure components | technologies (i.e., virtualization, VDI, VLANs, data protection). Understanding of system lifecycle methodology. Validation knowledge (i.e. 21 CFR Part 11) would be helpful. Your Responsibilities Will Include: Install and support laboratory-based Scientific and IT software application installations and updates; Be the IT Specialist on laboratory-based software products. Perform system requirements gathering for all systemic changes for new laboratory equipment and scientific software and execute changes. Liaise with vendors of laboratory equipment (i.e., HPLC, LC/MS, etc.) and software to understand equipment and software capabilities, management and patching requirements, and software update and patching cycles. Deploy new and upgraded hardware, peripherals and accessories. Would you like to learn more? Schedule a time that works for your calendar to talk with the Recruiter - click on the link ******************************** or Call: ************ or Email: ************************* Visit our Company Website - ************************ Visit our Career Opportunities Page - *****************************
    $76k-99k yearly est. Easy Apply 60d+ ago
  • IT Systems Analyst

    Huxley

    Information technology analyst job in Waltham, MA

    Banking & Financial Services Our purpose is twofold: To help clients achieve their business goals by connecting the best talent with the best employers To enable candidates to achieve their career goals by matching them with the best employers in their desired field. Our clients include some of the world's best known banks, insurance companies, fund managers, brokerage firms, accountancy and consulting firms, and other financial institutions. We help them to identify, attract and recruit the business critical talent they need. And we connect professionals with some of the industry's best opportunities to enable them to achieve their career goals. Job Description Key Accountabilities: Key Performance Indicator (KPI) - develops custom performance programs to assess contractor performance. Scores are used to compare and incentivize contractors. • Manage and develop the system to track and report on contractor performance. • Most of our KPI programs are currently utilizing an Oracle Database accessed by SQL using Excel VBA for data collection and creating reports. We are on a road map to transfer the KPI programs from Excel to Alteryx and Tableau. • Manage KPI process, including monitoring and reviewing inputs and producing monthly reports. • Create the database structure, data input interfaces and the reports using an Oracle database, SQL and Excel VBA automation for older programs and develop new solutions in Alteryx and Tableau. Storm Management - When planning for significant events, the team is responsible for procuring and processing external crews brought in to aid in the restoration. A home grown application has been developed to facilitate this process. • Become the owner of the Storm Management System. System uses an Oracle database, SQL and Excel VBA • Become the expert of the Storm Management System both as a developer and as a user. Continue to evolve the tools to support the Storm contract management process as it is improved. • Troubleshoot issues during storm events and provide solutions in a potentially high stressful environment • Support Securing Resources team during major weather events in New York & New England. Responsibilities could include procuring, processing, or tracking contractor crews. • Develop job aids and provide training • Storm support is required 365 days a year and may involve weekend and holiday work as needed. Qualifications Knowledge & Experience Requirements: • Expert Excel user including VBA programming • Expert in SQL • Expert in Alteryx • Expert in Tableau • Experience in creating database structures, user interfaces and complex reports • Experience in developing complex Excel tools Capability Requirements: • Analytical Thinking: Ability to leverage and analyze data to identify critical information, develop hypothesis and make actionable recommendations • Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources • Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case • Understanding Others: Understands what a customer is saying, their needs and concerns, even if the customer is not very clear, and can provide appropriate responses to develop positive customer relations • Teamwork and Collaboration: Values learning from team members and other colleagues' input and expertise, actively engaging them in conversation to develop innovative business solutions to enhance the end-to-end customer experience • Drive for Results: Sets and strives to meet challenging, but realistic service efficiency goals to improve the overall customer experience Additional Information All your information will be kept confidential according to EEO guidelines.
    $71k-91k yearly est. 2d ago
  • Information Technology - Systems Analyst / Architect - Intermediate

    Lancesoft 4.5company rating

    Information technology analyst job in Quincy, MA

    Job Description: Responsibilities: Become familiar with various proprietary data sources and utilize them in conjunction with one another to track initiatives and context around said initiatives Engage and guide end users them through various workflow processes to ease friction between software development, deployment, and governance Generate and tailor reports and/or logs pertaining to the metadata and/or history of given initiatives to provide to relevant stakeholders Analyze root cause of issues arising from defects or flaws within the system Recommend mitigations for issues to ease friction due to problems within workflows Communicate and draft proposals with other team members and/or development teams for improvements or requirements to be implemented, bugs or defects within the workflow, and other Experience with customer service in usage of IT software Strong communication skills to users with varying levels of technical knowledge Should be able to: Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to: development workflows on cloud environments components of full-stack applications, such as APIs, databases, servers break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered Flexibility when resolving issues Should be able to: consider multiple potential solutions to a presented issue, enumerate effects of solutions on the larger software environment, weigh costs and benefits of each solution Strong analytical skills Should be able to: Analyze issues brought by end users to deduce root causes Reference systems of record to rectify issues and/or history Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
    $69k-87k yearly est. 22d ago
  • Senior IT Epic Analyst (Cupid)

    Children's Hospital Boston 4.6company rating

    Information technology analyst job in Boston, MA

    Key Responsibilities: * Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. * Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. * Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. * Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. * Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. * Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. * Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: * Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: * 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. * Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: * Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $94k-111k yearly est. 60d+ ago
  • Senior Technical Project Analyst

    Dimagi 4.1company rating

    Information technology analyst job in Cambridge, MA

    Job Description Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development. About the Position Dimagi is looking for a Senior Technical Project Analyst (STPA) to join our US Health team. This position will be affiliated with our office in Cambridge, MA, but is also open to remote employment within the US. This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest. The Senior Technical Project Analyst is an early-career technical delivery role focused on application configuration on Dimagi's flagship platform CommCare. In this role, you will support one or more project teams working on the optimal design and development of applications built on our flagship platform CommCare for use by public sector partners across the United States. This position will support with the appropriate management and analysis of business requirements, translation of business requirements into technical requirements, timely implementation of technical deliverables as per specifications, testing and quality assurance of technical work, troubleshooting and issue resolution, and contribution to process improvement. You will be working in an agile environment alongside a dynamic, multi-skilled team of developers, engineers, public health, and project management specialists. Responsibilities: The specific responsibilities of a Senior Technical Project Analyst can vary per project but are likely to include: Implement technical requirements as defined by clients and the project teams. As an "app builder," you will use the most advanced functionality of the CommCare platform to create complex applications that enable users to accomplish a range of tasks. On any given day, this might include tasks like building out the logic for a complex form, testing out rules that automatically update data, testing a new text message survey that goes out to community members or troubleshooting a tricky calculation. Leverage AI and technical documentation to investigate issues, generate hypotheses, and unblock progress, with an understanding of when human review and deeper system knowledge are required. Regularly communicate with other team members to ensure that the status of work is clear and that any roadblocks are known and can be addressed. This may include daily standups, periodic retrospectives, and weekly team meetings. Manage project quality throughout the software development lifecycle by ensuring that requirements meet specification and acceptance criteria. Thoughtfully analyze requirements to identify potential unexpected technical complications or unidentified opportunities. Create process and workflow mapping, diagrams, use cases, requirements, and other documents to support project implementation. Work closely with team leadership to continuously improve both project management methodology and technical strategy. Coordinate with counterparts on other teams to incorporate best practices across projects. Collaborate with other team members to implement complex requirements Examine patterns of system use and proactively identify possible improvements to the system, which will make for a better end-user experience. As necessary, dive deep into the system's structure and data to answer specific questions or investigate unexpected behavior. Required Skills & Experience 3+ years of experience in a technical position, producing technical contributions for software solutions. Experience implementing requirements from different stakeholders and delivering against those. Must be technically savvy and enjoy the design and build process to create applications that meet business goals. Comfort using AI and documentation to seek answers and guidance and unblock progress on a range of technical tasks. Experience working in and coordinating with dynamic teams. Self-motivated, results-oriented team player. Demonstrated time management skills and the ability to work across multiple projects or tasks simultaneously. Excellent written and verbal communication skills Ability to manage company and team member expectations through honest and timely updates. Excellent organization skills. Comfort in using Google Suite and Microsoft products, especially Excel Interest in making a social impact. Eligible to work in the United States Bonus Skills Formal training in Computer Science or related disciplines, including through a degree program or dedicated training program Familiarity with the CommCare platform or similar workflow/data management tools Product management or software development experience (e.g., Python, Django, Javascript/jQuery, HTML5/CSS, Knockout, CouchDB, Postgres, etc.) Experience with systems integration and/or databases Data manipulation, visualization, or analysis experience (e.g., Tableau, PowerBI, R, Python, Talend) Benefits Provided We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions. Our salaries are cost of living adjusted and non-negotiable. The estimated salary range for this position is 46,067 to 84,561 USD annually. Your final salary within the range will be dependent on where you are geographically based and might fall outside of this estimated range. The benefits we offer are geared towards having a strong impact on our staff's well-being. A few of our key benefits are outlined below: 100% employer-sponsored medical insurance paired with a generous Health Reimbursement Account (HRA) fund Access to voluntary dental and vision insurance plans A 401K plan with up to a 4% employer match 30 days paid time off inclusive of holidays Unlimited sick time and excellent parental leave policy Home office setup and remote work benefit Professional Development Benefit Access to an Employee Assistance Program (EAP) through ComPsych Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.
    $80k-103k yearly est. 6d ago
  • Bioinformatics Analyst

    Dana-Farber Cancer Institute 4.6company rating

    Information technology analyst job in Boston, MA

    A computationally-oriented team led by Rameen Beroukhim and Simona Dalin at the Dana-Farber Cancer Institute and Broad Institute seeks a computational associate to join in efforts to develop and apply cutting-edge genomic technologies to characterize genomic rearrangements in cancers and normal tissues, and better understand how errors in double strand break (DSB) repair result in these rearrangements. Projects include 1) identifying sequence features that influence the formation of genomic rearrangements based on data from thousands of tumors and matched normal samples, 2) applying sophisticated statistical approaches to determine relationships between the presense of specific rearrangements and genetic/pharmacologic vulnerabilities in cancer cell lines, and 3) developing new analysis methods for a novel experimental technique developed in our laboratory to identify subclonal rearrangements in tumor samples. This individual will contribute to a lively team and wider community of laboratory scientists, computational biologists, cancer geneticists, and software engineers dedicated to discovering and understanding the alterations in the cancer genome and discovering cancer vulnerabilities that could lead to new therapeutics. We are looking for a person who will lead their projects, thinking independently and making original intellectual contributions. We welcome all levels of input from our computational associates, including input on the conduct of analyses but also on new analyses to conduct and new questions to ask. Computational associates in our laboratory regularly present their own work and contribute to the writing of papers and grant applications. We view a computational associate as a mentored training position, with a primary goal being the professional development of our CAs. Prior CAs have successfully pursued a variety of subsequent career directions including obtaining MDs, PhDs, and MD-PhDs on the paths to careers in both academia and industry. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Interprets complex biological information + Performs tasks to reduce and consolidate output from software + Prepares data for utilization by other scientists + Monitors new data from public databases, finds and loads missed data, cleans loaded data to satisfy quality control criteria + Must be able to query various sources for the information needed; i.e., the Web, publications and internal DFCI resources + Directs and guides DNA, RNA and protein sequence database searches and the computational analysis of resulting data + Implements end-users' needs in database searching and integration + Maintains the computational infrastructure and controls the flow of samples and information for large-scale studies + Recognizes and reports problems with the data management process and fixes the problems whenever possible **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Familiarity with simple programming using Perl/Python or Java, C/C++, statistical programming using R or related tools, web-development, and database query through SQL + Familiarity with principles of experimental design and modern data analysis paradigms is required + Strong interpersonal skills - ability to effectively interact with all levels of staff and external contacts + Excellent analytical, organizational and time management skills **MINIMUM JOB QUALIFICATIONS:** The position requires a bachelor's degree, with an MS preferred or a PhD in bioinformatics, computer science, or life sciences. Candidates should have 0-2 years of relevant experience and be able to perform primary duties under close to moderate supervision. **SUPERVISORY RESPONSIBILITIES:** In most cases, these positions would not have supervisory responsibilities. Level III may or may not provide workflow direction to subordinates and serve as a mentor to junior staff. **PATIENT CONTACT:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $58,400.00 - $80,400.00
    $58.4k-80.4k yearly 19d ago

Learn more about information technology analyst jobs

How much does an information technology analyst earn in Easton, MA?

The average information technology analyst in Easton, MA earns between $66,000 and $121,000 annually. This compares to the national average information technology analyst range of $62,000 to $111,000.

Average information technology analyst salary in Easton, MA

$89,000
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