Information Technology Analyst jobs in Elyria, OH

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. HR Strategy & Technology Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce. Recruiting for this role ends on 7/25/2025. Are you ready to enhance your skills and build your career in a rapidly changing business climate? Do you appreciate working on teams, problem solving, and strategizing? Do you see yourself as an important part of a large enterprise implementing cutting-edge AI technology to help organizations meet their talent needs? Deloitte's Digital Workplace practice and Phenom offering group will give you these opportunities and more. Work you'll do At Deloitte Human Capital we help clients use new technologies like AI-enabled talent intelligence platforms, Gen AI, employee engagement tools, and advanced workforce planning and analytics. These tools empower HR to better support the business and create value. We help clients get more value from this technology. This support helps the business achieve its goals in performance and growth. Learn more about our HR Transformation practice . The Phenom team provides design, implementation, and ongoing sustainment and optimization of the Phenom Intelligent Talent Experience Platform. Work closely with Project Managers and clients to support the technology solution architecture through applying data architecture principles Participate in and support data requirement sessions and workshops. Focus on data mapping, data transformation, and planning with the functional lead, configuration lead, technical teams, and client stakeholders. Support the configuration of Phenom's Intelligent Talent Experience Platform, including all applicable experiences Design and implement data migration and integration solutions. Support the successful delivery of the proposed technical solution using Phenom-specific tools. Support data integrations through APIs, Service Hub and Flow Studio Support data integration ETL when needed Follow sound data migration and integration best practices to ensure quality delivery of enterprise solutions Work collaboratively and have very strong communication skills Support or execute end-to-end data migration/integration scripts used in one-time migrations, delta loading migrations, ongoing integrations Perform necessary unit testing on configuration and developed data scripts Complete data-related technical documentation necessary for successful project closure Required Qualifications: Bachelor's degree 1 or more years of experience implementing Phenom Intelligence Talent Experience platform solutions. Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Preferred Qualifications: Prior experience with technical implementations of Workday, PeopleSoft, Taleo, SAP SuccessFactors, UKG, Dayforce, or other SaaS and enterprise HRIS/ATS systems. Background in supporting recruitment and talent management functions within HR environments. Skilled in analyzing and transforming data related to Applicant Tracking Systems, Talent Management, or workforce skills. Strong understanding of service-oriented architecture design principles and common integration patterns, with proficiency in scripting languages such as Python, SQL, and JSON. Familiarity with integration technologies, including EDI, Web Services, XML, Java, .Net, and SSO protocols. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,200 to $121,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC Information for applicants with a need for accommodation: ************************************************************************************************************ For more information about Human Capital, visit our landing page at: ******************************************************************************************************* #HC26 #HRT26

Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members-you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll never stop learning and sharpening new skills. Tools, technologies, and innovation for the next generation of food is part of it. Working with team members from different cultures and corners of the world on truly meaningful initiatives is what makes our work inspiring. Think beyond technology. Feel like you belong. Join a Force for Good. This position is not eligible for Visa Sponsorship. Position Summary: Are you ready to drive the future of digital manufacturing? We are seeking a highly skilled and motivated Sr. IT Analyst to join our Technical and Production product stream. In this pivotal role, you will act as a vital bridge between our IT and Manufacturing organizations, leveraging cutting-edge Manufacturing Execution Systems (MES) to unlock unparalleled efficiencies and innovations. Factory Mapping and DMO Implementation: Support factory mapping for the implementation of Digital Manufacturing Operations (DMO) with a focus on process integration. Configure DMO to meet factory needs. Identify Improvement Opportunities: Identify gaps in existing functionality, troubleshoot issues, automate processes, and drive the development and implementation of improvements. Training and Documentation: Train super users and end users on DMO functionalities. Create comprehensive training materials and documentation for the product area. Program Analysis and Testing: Analyze, document, and test program development, logic, process flows, and specifications to ensure optimal performance. Solution Support: Provide third-level sustainment support for analyzing and resolving solution issues. Business Scenarios and Use Cases: Design business scenarios and use cases for the product mix, including product introduction and change management to maximize adoption and value. Collaboration with IT Product Managers: Work closely with IT Product Managers to define the minimum viable product that fulfills business value. Requirements: High School Diploma or GED Equivalent. 5+ years of experience in Operations, Operations Technology (OT), or Engineering Technology (ET). 2+ years of experience configuring digital manufacturing technology or Manufacturing Execution Systems (MES), preferably AVEVA Wonderware. Other: A Bachelor's Degree in IT or Engineering . Experience working with SQL Experience working with SAP Don't meet all the qualifications listed under “other”? These are preferred, but not required. When you apply for a role with Nestlé, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration. The approximate pay range for this position is $100,000.00 to $120,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Making an Impact | Nestle Careers (nestlejobs.com). REQUISITION ID: 347160 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at ***********************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website ****************** Job Title: IVR Application support (Avaya & Linux) Location: Cleveland, OH Duration: Full Time Job Description: Roles and Responsibilities: • 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal. • Demonstrated abilities in Integration of IVR application with database and Web Services • Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System • Maintenance and trouble shooting the Avaya and Genesys Call Routing system • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. • Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills: • Linux, Unix • Development and Support Mix and Experience in Installation and configurations • Avaya Voice Portal 5.2 / Experience Portal 6-7, • Genesys CTI, Oracle DB, • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. H3 Nice to have skills: • Advanced analytical, conceptual, and problem-solving abilities • Strong written and oral communication skills • Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly • Ability to work in a team-oriented, collaborative environment. • Ability to translate an idea or need into a completed solution or work product. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Senior IT Data Analyst Job Type: Hybrid About Us: We are a dynamic and innovative organization committed to leveraging technology for business excellence. We are currently seeking a highly skilled and experienced Senior IT Business Analyst to join our team. If you have a passion for translating business needs into effective technology solutions and enjoy working in a collaborative environment, we invite you to apply. Position Overview: As a Senior IT Business Analyst, you will play a key role in bridging the gap between business needs and IT solutions. You will collaborate with stakeholders across various departments to understand and document business requirements, analyze processes, and contribute to the design and implementation of technology solutions. The ideal candidate will bring a wealth of experience in business analysis, a deep understanding of IT systems, and a proven ability to deliver high-quality solutions. Responsibilities: Requirements Gathering and Analysis: Collaborate with business stakeholders to gather, document, and analyze detailed business requirements. Conduct workshops and interviews to understand current business processes and identify areas for improvement. Define and document functional and non-functional requirements for IT systems. Solution Design: Work closely with solution architects and developers to design technology solutions that align with business requirements. Create detailed system specifications and process flows to guide development teams. Provide input into the selection and implementation of software applications. Testing and Quality Assurance: Develop and execute test plans to ensure that IT solutions meet business requirements. Collaborate with QA teams to conduct testing, identify issues, and facilitate resolution. Ensure the successful deployment of technology solutions into production. Change Management: Facilitate communication between business stakeholders and IT teams to manage change effectively. Provide training and support to end-users during the implementation of new systems or processes. Documentation and Reporting: Create and maintain comprehensive documentation, including user manuals and training materials. Generate reports and dashboards to provide insights into system performance and user adoption. Continuous Improvement: Proactively identify opportunities for process improvement and efficiency gains. Stay informed about industry best practices and emerging technologies relevant to business analysis. Qualifications: Requirements: Formal Education & Certification: Bachelor's degree (or foreign equivalent) in Business Administration, Information Technology, or a related field. Knowledge & Experience: 5+ years of experience as a Business Analyst, with a focus on IT projects. Proven experience in gathering and documenting business requirements. Strong analytical and problem-solving skills. Familiarity with project management methodologies (Agile, Scrum, etc.). Excellent communication and interpersonal skills. Ability to work effectively in a collaborative team environment. Personal Attributes: Strong attention to detail. Proactive and self-motivated. Excellent organizational and time management skills. Ability to work independently and as part of a team. Strong commitment to delivering high-quality solutions. If you are a seasoned IT Business Analyst with a track record of success, we encourage you to apply for this exciting opportunity. Join us in our mission to drive innovation and excellence through technology. Send inquiries, resumes and cover letters to ****************************. Attention Employers! Seeking exceptional talent? We've got the solution: Share your s with us. Precision Matching: We'll pinpoint the perfect candidates. Time Saver: Fill crucial roles faster than ever. Showcase Your Brand: Attract top talent aligned with your mission. Partnership: We're your allies in successful hiring. Network Access: Tap into our extensive candidate pool. Confidentiality: Your needs are handled discreetly. Elevate your team today! Contact us to share your job descriptions and discover your next top performer.

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care. **************************** As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training. The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience. Job Description What You'll Do: * Learn specialized industry-specific software and apply this knowledge to support MIM customers * Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support * Facilitate training sessions for team members, along with cross-functional teams * Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization. * Ensure customer satisfaction for every step of the customer's support journey * Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise * Act as the voice of the customer by sharing product insights with MIM's product, quality, and management teams to improve the software and the overall customer experience * Contribute to departmental operational improvement initiatives What You'll Need: * A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred * 3 + years of clinical or medical experience * CNMT Certification preferred but not required * Strong written and verbal communication, organizational, and time management skills * Ability to actively listen and anticipate customer needs with an empathetic mindset * Strong analytical and critical thinking skills to provide unique solutions to complex customer issues * Ability to work with a flexible schedule What You'll Get: * Hybrid work environment so you can work remotely as well as enjoy the office * Permissive time off * A 401(k) with up to a 4% match * Tuition reimbursement programs * Relaxed office setting where jeans are the norm * Free snacks and beverages at the office * 24-hour access to an in-office fitness center Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

CENTER STORE SUPPORT: Stocker in the Grocery Department, responsible for a designated merchandise area. Primary responsibilities include stocking, pricing, rotation, merchandising, housekeeping, customer relations on the salesfloor. Secondary duties assume related activities as required or assigned. * Availability: Must be available to be scheduled 35+hrs a week, including nights and weekends, based on department needs. * Previous Work Experience: stocking experience preferred; we will train * Physical Demands: Repetitive lifting to 50#; occasional lifting to 80#. * Other Work Considerations: Customer service orientation; able to work with minimal supervision; organizational ability; reliable; dependable. Click here to check out the GREAT benefits we offer!!! Buehler's Fresh Foods is an employee-owned chain of 13 grocery stores located in northeast Ohio. Our employees share a genuine concern for quality and to take care of the customer. We are always "Putting People First" whether it be our customers or our employees. We are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Other details * Job Family New Structure - 7/2022 * Pay Type Hourly Apply Now * Wooster Milltown Buehler's Fresh Foods, 3540 Burbank Rd, Wooster, Ohio, United States of America

Your Story. Our Mission. A Perfect Match! You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives-with compassion and respect-we ultimately empower them to take steps towards a healthier future. Role: Operations Analyst Location: Berea OH (considering candidates from Northeast OH/Cleveland area only. We cannot provide sponsorship/work authorization for this role.) Schedule: 20 hours per week, M-F, 4 hours per day. Pay Rate: $40/hour Essential Functions: Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics. Analyze current operational workflows and identify gaps or inefficiencies across departments. Collaborate with clinical and administrative teams to redesign and implement improved processes Leverage healthcare & business analytics systems to extract insights and monitor performance. Develop and present dashboards, KPIs, and reports to support decision making. Support implementation and adoption of new technologies and systems, ensuring alignment with compliance and patient privacy standards. Facilitate continuous improvement projects using methodologies like Lean or Six Sigma. Document business requirements and assist in testing and validation of systems changes. Provide training and support for end-users on process or system enhancements. Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required. Demonstrate positive leadership, promote a team-based work environment and a culture of belonging. Present the Agency in the most positive light with all internal and external contacts Education & Experience: Bachelor's degree in Healthcare Administration, Business, Public Health or related field 2+ years of experience in healthcare operations, process analysis or EHR analytics. Experience leading cross-functional project teams, preferred Certification in Lean Six Sigma or equivalent process improvement methodologies, preferred Qualifications: Mission driven; strong desire to make an impact Effective interpersonal skills; able to speak effectively with individuals and/or groups of people Ability to customarily and regularly exercise discretion and good professional judgment Ability to thrive in a dynamic healthcare environment. Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently. Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc. Proficiency in data analytics tools (Excel, SQL, Tableau, Power BI, etc.) Possess a valid Ohio Driver's License with a safe driving record and valid insurance. Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test. Benefits include: Free CEU trainings Competitive medical benefits including a zero-cost monthly option for employee or employee + children! 10 paid holidays; two are exchangeable Flexible work schedules to support work/life balance Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations 401(k) with employer match option Employment Assistance Program (EAP) Mileage reimbursement Free licensure supervision Recognition and rewards

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

We are seeking a dedicated and experienced WMS Solutions Analyst to join our dynamic team. This hybrid role offers an exciting opportunity to collaborate with both external clients and internal teams to design and implement effective warehouse management solutions. Your expertise will be pivotal in optimizing business processes and enhancing system capabilities. Key Responsibilities: Collaborate with clients, IT departments, and project teams to design freight management solutions. Translate business requirements into detailed system requirements. Manage projects and solutions to align with client expectations and ensure successful outcomes. Serve as the main point of contact for client communications, addressing updates, issues, and inquiries. Test and validate that solutions meet both customer and business process requirements. Participate in sales presentations to showcase technology solution capabilities. Design business process solutions leveraging system functionalities. Identify and recommend new applications and functionalities to meet specific business needs. Provide training to end-users on solution utilization. Lead project scope discussions and recommend technical solutions tailored to customer needs. Develop comprehensive project plans including timelines, milestones, and objectives. Conduct regular meetings to evaluate project effectiveness, cost implications, and solution quality. Analyze system capabilities to inform technical solution creation. Identify opportunities for system enhancements and value generation. Lead and mentor a team of Solution Analysts, providing guidance and support. Communicate project tasks to relevant departments for solution development and implementation. Ensure solutions meet quality standards and customer requirements. Provide feedback on team performance and contribute to associate reviews and training. Qualifications: Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or Business Administration. 10 years of experience in Solutions Design. 7 years of direct work experience with WMS systems 5+ years of experience in data analysis and SQL. 3+ years in project management, handling large-scale projects and multiple projects simultaneously. Prior experience in consulting and business solutions. Experience acting as a liaison between customers, operations, and technology. Preferred certifications: Green Belt, Black Belt, Lean, or PMP. Experience with RT Locator is a plus. Comprehensive understanding of implementation project lifecycle, methodologies, and standards. Proficient troubleshooting skills with the ability to apply knowledge effectively. Knowledge of relevant technologies and their application in solution development. Strong skills in collaboration, communication, customer service, and time management. Ability to work independently and as part of a team, with a focus on initiative and problem-solving. Willingness to travel as necessary.

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a: IT Field Technician Contractor On-site in Cleveland, Ohio Contract • Respond to requests • Create tickets, document issues/solutions • Technical support to a large, varied user group: school staff, students • Install, configure, maintain and troubleshoot equipment and software... • Computers, printers, scanners, projectors, smart boards, wireless devices Required • Tech troubleshooting skills • IT support in a large environment • Great listening and communication skills • Ability to multitask and handle frequent interruptions • Bonus: experience working in a school / education environment Next step • Email your resume to Sean.Zetts@RiversideRecruiting.com for more information Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President www.RiversideRecruiting.com www.LinkedIn.com/in/SeanZetts Sean.Zetts@RiversideRecruiting.com

Field Technician Reports To: Manager FLSA Status: Non-Exempt Full-Time About the Company We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape. At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise. What it's Like to Work Here We don't just offer a job-we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life. To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact. If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together. POSITION SUMMARY The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools? ESSENTIAL DUTIES AND RESPONSIBILITIES Includes, but is not limited to the following: Technical Support & Installation Provide technical support on software, web browsers, and other applications. Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software. Set up new devices and install them in classrooms, offices, and labs. Work with the network team on updates to the network or infrastructure as needed. Customer Service & Communication Assist school staff members with technology requests that come through the ticketing system. Provide excellent customer service to clients. Answer questions and teach staff members tips and tricks to accomplish their tasks. Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way. Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.

Position: IT Operations Manager Founded in 2003, Roundstone is not your typical insurance company. We're on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees. Role Description We are seeking an experienced IT Operations Manager to oversee the daily operations of our growing IT department. As part of the technology leadership team, you will ensure the performance, reliability, and security of IT systems while aligning technology services with the company's strategic objectives. You will lead a diverse technical team, including system administrators and help desk personnel, serving as both a technical expert and people manager. This hands-on role requires a senior-level technician with a customer service background and the ability to serve as the final escalation point for IT support. Key Duties & Responsibilities IT Operations & Infrastructure Management Oversee daily operations of IT infrastructure, including servers, networks, cloud platforms, and applications. Manage and maintain Active Directory (user provisioning, group policy management, access controls). Ensure performance, security, and reliability of IT systems and infrastructure. Manage hardware/software installation, configuration, and upgrades. Maintain data backup and disaster recovery strategies. Analyze business workflows to identify opportunities for technology improvements. Align IT systems, tools, and strategies (including AI and Power Automate) with business goals to drive efficiency. Team Leadership & Service Management Lead, mentor, and manage IT staff, including system administrators and help desk personnel. Promote a professional work ethic, coach staff, and support career development. Ensure timely IT support by managing ticketing systems and enforcing SLAs. Conduct performance evaluations and drive continuous improvement within the team. Help Desk & End-User Support Serve as the senior escalation point for complex IT issues (hardware, OS, software). Oversee the help desk team, support queue, and remote support tools to ensure efficient operations and deliver outstanding customer service Provide advanced support for Windows 10/11, Microsoft Intune, and Autopilot provisioning. Troubleshoot user access, compliance, and conditional access issues. Maintain documentation and internal knowledge base for IT support. IT Strategy & Project Management Plan, execute, and oversee IT projects (infrastructure upgrades, system migrations). Evaluate and implement new technologies to enhance IT operations. Collaborate with other departments to align IT services with organizational goals. Ensure compliance with industry standards and internal policies. Security, Monitoring & Compliance Identify and remediate security vulnerabilities to ensure data protection. Maintain security tools (e.g., Palo Alto Networks, Zscaler, Sentinel One). Perform regular audits to ensure IT compliance. Collaborate with security leaders to ensure a secure IT environment. Required Skills and Qualifications: Technical Expertise 7+ years of experience in IT support or infrastructure roles. Expertise in Active Directory administration (user/group management, GPOs, permissions). Proficiency with Microsoft Azure, Hyper-V, and Intune. Experience with Windows environments, imaging, patching, and automation (e.g., PowerShell). Familiarity with security tools like Zscaler, SentinelOne, Palo Alto. Hands-on experience with ITSM platforms and help desk ticketing systems. Strong knowledge of Microsoft 365, SharePoint, OneDrive. Experience with Power Automate and AI tools to automate business processes. Leadership & Communication Proven ability to manage, mentor, and develop IT teams and help desk staff. Excellent verbal and written communication skills. Ability to explain complex issues to non-technical stakeholders. Customer-focused with strong problem-solving abilities. Strategic & Analytical Thinking Strong business acumen with the ability to align IT solutions with company objectives. Analytical and organizational skills for managing multiple priorities in a fast-paced environment. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with vendor management and IT service providers. Familiarity with remote monitoring tools like NinjaOne. ITIL certification or similar IT service management experience. Better Benefits: We're leaders in our industry, so naturally, we look out for our employees' best interests with a robust benefits package. Roundstone employees are eligible for: Medical, dental and vision benefits Annual bonus Dependent care 100% match up to max allowable

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team. Position Overview We're looking for a technically skilled and self-driven professional to join our team in a full-time capacity. This role offers the opportunity to take ownership of key enterprise applications-such as Okta, Entra ID, Microsoft 365, Threatlocker, MDM platforms, the Atlassian suite, and RingCentral-and grow into a subject matter expert in one or more of these areas. A foundational ability to interpret code and API calls is important, as automation plays a significant role in our environment. A strong security mindset is essential, as this role involves managing systems and workflows that are critical to the organization's security posture. The ideal candidate is a proactive problem-solver who thrives in complex technical environments, demonstrates strong troubleshooting skills, and is comfortable working independently while collaborating across teams. Work Schedule Hybrid (after an initial training period) from one of our office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose Virtual Office: Candidates working from a remote location within approved states will be considered for those who have applicable experience Essential Duties Co-own the full lifecycle implementation of moderately complex internal, on premise or cloud-based applications that may span many users and integration points. Interpret code to assist with and understand initiatives around automation and data transformation. Assist and may own implementation of on premise or cloud-based applications. Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications. Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems Prepare Change Requests and follow-up to resolution. Provide second tier support in researching and troubleshooting to resolve IT application problems or issues. Support general business needs and moderately complex administration functions within and between other internal IT teams. Follow forced changes implemented by vendors. May be asked to coordinate with other groups/departments in anticipation of the change. Serve as a subject matter expert within specific IT applications. Provide after-hours technical support as needed. May be asked to participate in proof of concepts for new solutions. May be asked to train employees on technical applications and team processes. May be asked to recommend and/or implement changes or enhancements to IT applications that lead to better efficiencies or security controls. May be asked to participate in new vendor selections. Other duties as assigned. Commitment to NISC's Statement of Shared Values. Preferred Knowledge, Skills & Abilities 5+ years of related experience preferred. Working scripting knowledge. (Bash, Python, Powershell, etc.) Moderate knowledge of API calls and how to use a programming language to automate repetitive tasks. Working knowledge of Identity Management/SSO solutions. (Okta, etc.) Basic knowledge of telephony systems, VoIP, etc. Working knowledge of SaaS automation platforms. (Okta Workflows, Bettercloud, etc.) Working knowledge of administration of productivity suites. (Office365, GSuite, etc.) Working knowledge of email/spam systems. (Proofpoint, Exchange, etc.) Working knowledge of security tools. (InsightVM, InsightIDR, Carbon Black, BeyondTrust) Working OS knowledge and troubleshooting ability (mac OS, Windows) Working knowledge of endpoint management solutions. (Kandji, NinjaOne) Working knowledge of Active Directory. Basic network knowledge. Working level knowledge of Project Management processes and theory. Excellent research and problem-solving skills. Working level knowledge of business-related software applications and services. Strong ability to demonstrate initiative and accountability. Strong level ability to troubleshoot. Strong ability to multitask and time manage. Strong ability to make decisions based on the application of guidelines and procedures. Strong level ability to organize, prioritize, and adapt to change. Strong level ability to interact in a positive manner with internal and external contacts. Strong written and verbal communication skills. Education Preferred Bachelor's Degree in Information Technology, Management Information Systems, Computer Information Systems, Systems & Network Administration, Computer Engineering, any other business-related field or equivalent experience. Minimum Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment. Disclaimer Management may modify this job description by assigning or reassigning duties and responsibilities at any time. Key Words SaaS Management | Identity Management | Okta | Automation | User Lifecycle Management | Security | Cybersecurity | REST APIs | Scripting | Office365 | Powershell | Bash | Javascript | Asset Management | Exchange | IDP | SAML/OIDC | Project Management | Privileged Management | Active Directory | SIP/VOIP/Contact Center | Atlassian | SAML |Exchange

Why us? We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Job Role : Senior IT Auditor Job Type : Full time - Permanent Job Location : Cleveland, OH Compensation : Up to $115K + Bonus + Full Benefits Work Authorization : US Citizen/ GC/ H1B Visa Only Education : A Bachelors degree in IT, accounting, finance or business field Qualifications We would love to see you on-board if : You are a Certified Information Systems Auditor (CISA) You have more than 3 years of progressively responsible public accounting experience with a "Big 4" You have good experience in an internal audit department of a large corporation You have experience in a Senior role for more than a year You have possess strong auditing skills in compliance with Sarbanes-Oxley Act of 2002, Section 404 and the Public Company Oversight Board (PCAOB) Standards You have strong knowledge of corporate auditing practices, procedures, principles, COBIT and COSO You have SAP audit (ECC, BW, BCS, PI)and Data mining and analysis experience Additional Information All your information will be kept confidential according to EEO guidelines.

1. preparation of computer workstations and new IT equipment (desktop, computers/notebooks/phones) 2. keeping a register of IT equipment and make sure it is returned, 3. searching for offers for IT equipment and services for the company's needs, 4. supervising and reviewing workstations in the warehouse, 5. troubleshooting hardware and software failures, 6. management of devices in order to provide employees with access to IT resources, 7. maintenance and inspections of equipment to avoid failures (according to the schedule), 8. creating documentation, user manuals, 9. cooperation with other departments.1. IT experience or IT related education, 2. English skills (at least good knowledge is a must), 3. good knowledge of computer equipment (PCs, laptops) and office equipment (printers, scanners) in the field of current operation, 4. Good knowledge of Windows operating systems, 5. Good knowledge of Microsoft 365, 6. Knowledge of computer networks, 7. very good organization of work, initiative, openness to challenges and professionalism in action.

/ possible Hybrid but not guaranteed)** **Duration: 6 months contract (with possible extension)** **Top 3 things looking when reviewing resumes.** + incentive compensation administration systems experience + Proficiency in Microsoft suite of applications + Excellent analytical and problem solving skills **Job Summary** + The Incentive Operations Analyst supports the accurate processing of Incentive Compensation pay disbursements for a designated line of business(es). **Responsibilities** + Works closely with the more senior analysts to ensure the accurate processing of Incentive Compensation pay disbursements. + Ensures the accurate processing of Incentive Compensation pay disbursements by owning a small less complex LOB plan. + Adheres to Incentive Plan and Guidelines when processing pay and resolving payee inquiries. + Assists with researching and resolving incentive compensation payee inquiries. + Assists with analysis on pay disbursements as needed. + Assists with completing risk and compliance tasks for compliance reviews. + Follows established internal control procedures + Assists in the establishment and maintenance of SOPs + Assists with identifying process improvements + Participates with testing of system enhancements + Assists with the evaluation of incentive compensation plan changes. + Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice + Complies with all policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of clients and company. **Experience Qualifications** + 1-3 years experience in banking and or financial services (preferred) + 1-3 years Experience in incentive compensation administration systems (preferred) **Tactical Skills** + Proficiency in Microsoft suite of applications + Excellent analytical and problem solving skills **Education Qualifications** + Bachelor's Degree HR, Finance, Information Technology or equivalent experience (preferred) **Physical Demands** + General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Department: Information Technology Anticipated Work Schedule: M-F Reports To: Full Time or Part Time: FT Regular or Temporary: Reg Bargaining Unit: N/A Classified or Unclassified: Classified FLSA: Exempt * The purpose of this classification is to plan, direct, and manage information systems used by the assigned department. This involves developing configurations to meet changing business process requirements, troubleshooting problems, developing solutions, and providing customer support for the information systems. This is a technical journey level classification, working under direction from the unit manager. The incumbent is expected to know the operating policies and procedures of their assigned department. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and work independently, exercising judgment and initiative. This class requires extensive knowledge of a specific information systems. * Assigned Department: Health and Human Services (HHS) * The ideal candidate will serve as a key liaison between our business teams and technical systems, translating business requirements into actionable solutions. This role requires proficiency in SQL programming to extract, analyze, and manipulate data, along with strong quality assurance skills to ensure data integrity and system reliability. The successful candidate will collaborate closely with cross-functional teams to support business decision-making through effective data analysis and system optimization, while maintaining high standards for accuracy and performance in all deliverables. Essential Job Functions The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. * Designs, plans, and executes system solutions for an assigned department; meets with stakeholders (e.g. department management, business analyst, end-point users) to discuss business requirements, process flows, and reporting needs; determines the work needed to provide a solution (e.g. vendors to contact, which IT personnel to utilize, SQL scripts that need to be written); conducts feasibility analysis; ensures solutions meet local, state, and federal requirements for the department (e.g. County Charter, ORC); maps out goals and milestones for project completion; submits project proposal to IT management for approval. * Tests and monitors system solutions to ensure they functionally meet stakeholder need; leads testing efforts and ensures issues are identified, tracked, and resolved; pulls reports to monitor health of the system and look for errors; troubleshoots issues or encumbrances to the system; tests system after new iterations of the system to ensure functionality; works with client personnel to identify required changes and communicates needed changes to development team. * Develops solutions for user needs; configures information systems; works with vendors and/or other system administrators to provide solutions; coordinates work of internal staff to develop solution (e.g., internal database administrators, coders, business analyst); automates repetitive processes using programming languages. * Provides continued end-user support for the system; directs configuration and security requirements; develops training lessons and materials for end-users; acquires new tools and applications; responds to questions, complaints, and requests for information; communicates with vendor regarding systems errors, resolutions, and updates; reads and reviews various trade publications; makes recommendations for future software development; composes and prepares routine correspondence to stakeholders. .Minimum Requirements Bachelor's degree in computer science or related field with six (6) years of computer information systems experience; or any equivalent combination of training, and experience. Highest degree of education attained Experience required High school diploma/GED 10 years Unrelated associate degree 9 years Related associate degree 8 years Unrelated bachelor's degree 7 years Related bachelor's degree 6 years Unrelated master's/doctoral degree 4 years Related master's/doctoral degree 3 years Additional Requirements * Ability to operate a variety of automated office machines including personal computers, servers, mainframe, printers, and scanners. * Ability to operate a variety of software tools including email software (MS Outlook), assigned department informational system/s (e.g., SAP, Infor, Cherwell, Govern), software for reporting (internal software reporting tools, Crystal Reports, MS Publisher, IBM Cognos, SSRS), spreadsheet software (MS Excel/Word processing or script editing software (MS Word, Notepad++). * Ability to assign, review, plan, and coordinate the work of other employees * Ability to provide instruction and training to other employees. * Ability to add, subtract, multiply, divide, calculate decimals and percentages, and utilize the principles of algebra, and descriptive and inferential statistics. * Requires the ability to perform mid to high level data analysis requiring managing of data and people deciding the time, sequence of operations or events within the context of a process, system, or organization. Involves determining the necessity for revising goals, objectives, policies, procedures, or functions based on the analysis of data/information and includes performance reviews pertinent to objectives, functions, and requirements. * Ability to comprehend a variety of informational documents including report requests, layout specifications, feasibility studies, database sets, user reports, configuration specifications, software specifications, source materials, requests for proposals, computer periodicals, and other reports and records. * Ability to comprehend a variety of reference books and manuals including Employee Handbook, computer software manuals, hardware manuals, Ohio Revised Code, and personnel policy manuals. * Ability to prepare business process flow charts, program data forms, procedural manuals, department reports, training documents, functional specifications, memos, correspondence, feasibility studies, and other job-related documents using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. * Ability to use and interpret computer system terminology and computer programming languages. * Ability to communicate effectively with directors, managers, supervisors, employees, governmental agencies, State employees, County employees, consultants, and vendors. Application Process The is a non-competitive, classified position. The Personnel Review Commission (PRC) will check your application to make sure you meet the minimum qualifications. If you do, the PRC will put your name on an eligibility list. To fill this opening, the PRC sends the hiring department and Human Resources (HR) a certified eligibility list. HR helps the hiring department decide who from the certified list to follow up with for interviews and then a job offer. Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case. If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines in Chapter 306 of the County Code. Conviction of some misdemeanors and felonies may preclude applicants from serving in some positions. Aside from circumstances set forth is Section 306.02(A)(1) of the Cuyahoga County Code, all job openings will require a background check at the time of conditional offers of employment, and conditional offers of employment become permanent only upon successful completion of the background check process. EQUAL OPPORTUNITY EMPLOYER Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together. The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. If you are a person with a disability and unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling ************** or via email to *********************.

Job Description Reporting to the Director of IT Operations, the IT Associate Engineer will provide hardware and software support on simple to moderately complex operating systems and issues. Responsible for support for the I.T. Department for all process/activities associated with the performance and support of JACK computer workstations, LAN servers, Local Area Networks, and Wide Area Network connectivity in a 24/7 environment. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. Role Responsibilities: Coordinate with the help desk team to support to all JACK systems users. Responsible for monitoring service and project support to achieve maximum quality commitment to JACK Clients/Users. Develop, implement, and communicate procedures which insure minimum downtime and prompt recovery of failed computer systems, applications, and data base components which have a direct effect upon customer service to our clients and users. Monitor LAN system performance. Recommend applications and process design changes to appropriate IT management to maximize labor and system resources. Configure, install, and maintain network and product, programs, files and databases. Responsible for the Change Management practices on LAN/Server systems. Develop, document, and implement operating procedures required for PC/Network Support group to meet performance objectives/metrics. Documentation and administrative tasks, as needed, including audits, change control, SOP documentation, purchasing information, etc. Maintain open communications channels with end users and clients. Assist clients in determining computer need and provide equipment descriptions for purchase action and requests. Serve as a vendor contact for issues needing outside resolutions. Continue to train operators on PC/Network troubleshooting techniques. Other duties as assigned. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: Medical, Prescription Drug, Dental, and Vision Coverage Life and Disability Insurance Free Parking Generous Paid Time Off Plan Discounted Team Member Meals Education Assistance up to $3,600 a year 401(k) Savings Plan and Match Paid Breaks Knowledge, Skills, & Abilities: Strong personal computing skills required. Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English. Education & Experience Requirements: Minimum two years’ experience. Also, experience providing customer support to computer system users. Ability to manage multi-faceted projects to a successful conclusion. Ability to read, writes, speak, and understand English. Ability to respond to inquiries or requests from regulatory agencies. Ability to effectively communicate policies and procedures to groups or individuals of the Company. Expert in basic Microsoft Office programs. (Excel Word, and Outlook) Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be 21 years of age. License Requirements: Must be able to obtain an Ohio Casino Control Commission Gaming License, and a Sports Gaming License through the State of Ohio. Must be able to obtain an Ohio Lottery Commission license, which includes a comprehensive background investigation.