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Human Resources Information System Analyst
Helix Traffic Solutions, LLC
Information technology analyst job in Murfreesboro, TN
HRIS Analyst
Schedule: Hybrid - In office 4 days per week
Helix Traffic Solutions is a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provide quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast, and the Mid-Atlantic regions.
As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.
Position Summary
The HRIS Analyst will support, maintain, and enhance our Human Resource Information System (Dayforce) and related HR technologies. This role is responsible for system configuration, data integrity, reporting, troubleshooting, and partnering with HR and operations leaders to ensure our systems meet business needs. The ideal candidate has strong analytical skills, is detail-oriented, and thrives in a collaborative, fast-paced environment.
Key Responsibilities
System Administration & Support
Serve as the primary administrator for Dayforce across modules (HR, Recruiting, Payroll, Benefits, Time & Attendance, etc.).
Troubleshoot system issues, escalate to Dayforce as needed, and ensure timely resolution via ticketing system.
Maintain system security, role-based access, and audits for data accuracy and compliance.
Perform configuration updates, testing, and deployment for system enhancements or new features.
Monitor system performance and proactively identify opportunities for improvement.
Reporting & Analytics
Build, maintain, and distribute recurring and ad-hoc reports and dashboards.
Ensure data accuracy through audits, reconciliation, and validation.
Partner with HR and leadership teams to support data-driven decision making.
Process Improvement & Projects
Collaborate with HR, Payroll, Finance, and Operations to optimize workflows and system utilization.
Participate in or lead HRIS-related projects, including module rollouts, upgrades, and integrations.
Document processes, configuration changes, and SOPs.
Training & End-User Support
Provide guidance and training to HR team members and end users.
Serve as a resource for HR system best practices.
Qualifications
Required
2-3 years of hands-on Dayforce experience (configuration, reporting, troubleshooting, or module administration).
Strong understanding of HR processes (employee lifecycle, payroll, benefits, recruiting, timekeeping, etc.).
Proficiency with reporting tools and Excel.
Excellent analytical, problem-solving, and communication skills.
Ability to manage multiple tasks with attention to detail in a fast-paced environment.
Ability to work in the office at least 4 days per week.
Work Environment
Hybrid schedule with a minimum of 4 days per week onsite to support collaboration with HR, Payroll, and Operations teams.
May require occasional extended hours during system upgrades, payroll periods, or project deadlines
$57k-90k yearly est. 1d ago
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Site Support Analyst
General Motors 4.6
Information technology analyst job in Spring Hill, TN
The Role General Motors' Global Manufacturing organization is responsible for the production of vehicles, Internal Combustion Engines and Battery Electric Vehicles, propulsion systems, stampings, castings, components, and batteries at 117 sites in 12 countries around the world. The organization plays a crucial role in GM's overall vision of Zero Crashes, Zero Emissions, and Zero Congestion. In your role as a manufacturing Site Support Analyst, you will help our manufacturing partners meet daily production targets. In addition, you will ensure that safety and quality standards are met.
While working in an action-oriented environment, you will gain a variety of experiences every day. Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas.
What You'll Do
* Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
* Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
* Spring Hill is a 3 shift plant and at times you'll work 1st, 2nd, or 3rd shift.
* Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
* Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
* Support the incident management process to coordinate issue resolution
* Support the label printing process at locations where IT has responsibility.
* Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution).
* Work with our Business Partners to ensure their IT needs are met.
* Interact with all levels of the workforce from hourly union production workers up to plant executive leadership.
Your Skills & Abilities (Required Qualifications)
* Associate's degree in Computer Science, Computer Engineering, Cyber Security or related field, or equivalent work experience.
* Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
* Ability to support Windows PCs and peripherals.
* Knowledge of client hardware use, repair, and replacement.
* Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
* Demonstrate initiative beyond the assigned work to improve output and/or assist others.
What Will Give You A Competitive Edge (Preferred Qualifications)
* Experience supporting end-user devices/networks in InformationTechnology.
* Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar).
* Knowledge of Client Operating Systems (Windows 10, Windows 11).
* Knowledge of Cisco routers, switches, and wireless access points.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
$98k-127k yearly est. Auto-Apply 6d ago
IT Portfolio Analyst
Dollar General Corporation 4.4
Information technology analyst job in Goodlettsville, TN
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
General Summary:
Plans, governs, and measures IT success-using flexibility, transparency, and value conversations to shape the business demand to optimize and transform Dollar General. Instrumental in the support of the CIO including, but not limited to program management, coordination, communication, and oversight.
Duties & Responsibilities:
* Strategic Financial Management
* Develop and produce complex financial analytics to support Strategic Solutions
* Coordinate and provide funding request management, reporting and tracking
* Establishes enterprise wide accounting and budgeting policies and processes, as well as necessary forms and templates to support them
* Facilitate the budget/forecasting process, including distribution of assumptions, gathering of inputs, validation, and reporting of results across the enterprise
* Govern & Measure
* Ensures appropriate compliance & governance controls are in place for policy and protection of any sensitive data
* Facilitates change management, governance processes, champion organizational change, and enforces compliance to changes throughout the enterprise
* Guarantee IT maintains business partnership and service oriented view, ensuring IT and business strategies alignment
* Tracking, analyzing, benchmarking, and consolidating reports for key performance indicators
* Consolidate project/initiatives and portfolio performance metrics from across the organization into varying views
* Develop and produce executive enterprise and IT leadership level strategic reporting and presentation materials
* Develop, produce, and coordinate written materials and presentations executive and board-level reporting
* Portfolio Management
* Gain insight across and provide varying views and analysis into IT project/initiatives portfolio (health checks, scorecards, at-a-glance, retrospectives)
* Support project change management providing basic tools, templates, and structures intended to keep any change effort monitored and transparent.
* Develop and produce roadmaps for the portfolios across IT and the consolidation of overlapping teams and projects/initiatives
* Team Development
* IT coordination & representation for companywide committees, action teams, professional networks, and resource groups and programs
Qualifications
Knowledge, Skills, & Abilities:
* Demonstrate leadership skills with the ability to manage through consulting, advising, and influencing all levels of the organization.
* Strong interpersonal skills with ability to effectively listen and communicate efficiently both verbally and in written form
* Knowledge of and/or experience with development methodology and/or Infrastructure management
* Ability to organize, prioritize, delegate and follow-up, with emphasis on adherence to deadlines
* Ability to proactively identify financial risks, issues, action items, and facilitate the identification and implementation of alternate solutions
* Resolve conflicts and create lasting productive partnerships enterprise wide
* Comfort dealing with ambiguity and the ability to work independently in a fast-paced environment
* Strong analytical, problem solving, and decision-making skills
* Creative ability to access information from different sources and compile for analyses and presentations
* Detail oriented - must be able to detect errors, identify trends, and make recommendations for improvements
* Ability to thoroughly understand how decisions impact other areas of the enterprise (Big Picture Perspective)
* Extensive knowledge of the MS Office Suite with expertise in excel formulas and functions
* High proficiency with financial modeling and techniques
Work Experience &/or Education:
* Two to four years experience in IT required
* Three to four years experience in Business Financial Analysis and Corporate Accounting required
* Certified Scrum Master preferred
* Bachelor's degree preferred
* Retail experience preferred
* CAPM preferred or willingness to obtain
$58k-72k yearly est. 24d ago
Technical Services Analyst
Find Career
Information technology analyst job in Lebanon, TN
The Technical Service Analyst provides technical support including tracking new models and mid-cycle changes to inventory items. Produce customer communications through Product Information Bulletins. Insuring part accuracy for new inventory items, tracking rejected parts, maintaining systems for quality issues. Develop Supplier relationships, Ford/Stellantis Engineering relationships. Provide accurate certification information for international Ford teams. Provide technical information for internal and external customers, via email, website including ADAS systems.
Lead new model and OE part level change meeting. Measure lead times and identify bottlenecks to meet first to market goals.
Work with Key Customers, Suppliers and systems to identify required launch information for NMI and change information for level changes.
Provide continual support for functionality of Engineering Part Database and make changes as necessary.
Work with Key Customer contacts on interchange or system corrections, submit SREA/PPAP's as required by the Customer, when dual sourcing, location changes and reduction of redundancy strategies
Communicate SREA/PPAP and corrections to the organization through the NMI meetings. • Quality, physical check of new parts against, descriptions to ensure part accuracy redundancy reduction. Manage rejects with suppliers from 1st communication, pickup, inventory removed from system and supplier credit being issued. Photograph the part and uploading into the Database.
Participate in APQP or troubled supplier meetings and support and provide solutions.
Develop supplier relationships on the OE side to get ahead of changes, adds, balanced out, deletions and critical supplier issues.
Manage any excess inventory via the customer process for reimbursement per established obsolescence procedures.
Respond to internal and external customer part concerns including ADAS for windshields, historical and current part information.
Provide certification support for all Ford groups not managed by FCSD. Ford of China, Ford of Brazil, etc.
$48k-75k yearly est. 47d ago
Application Support Analyst
Regent Surgical 3.9
Information technology analyst job in Franklin, TN
The Application Support Analyst will be responsible for managing all support inquiries and triaging appropriately. The Application Support Analyst will assess each inquiry as it comes in to determine the most efficient resolution path. Inquiries can include but are not limited to, end user reported issues requiring a fix, configuration requests, ad hoc training needs. It is the responsibility of the Application Support Analyst to process these inquiries to meet internal SLAs established by Regent, ensuring each inquiry is wholly resolved in a timely manner. The Application Support Analyst will also be responsible for managing software upgrades and maintenance, ensuring center readiness and preparedness. This role works closely with the Director of Center Applications, technical support services and center staff.
DUTIES/RESPONSIBILITIES:
Troubleshoot and provide technical support and resolve any problems with system application software.
Monitor to ensure new software applications and changes are properly tested.
Create and oversee protocols and procedures for the use of any new software applications.
Troubleshoot product configuration and report specification issues with associated vendors and payers and identify issue trends and make recommendations for remediation; troubleshoot product-related interface issues with associated vendors and report outcomes to leadership.
Conduct training sessions in small groups as well as large in various settings and with minimal equipment, as the situation requires and maintain appropriate relationships and always demonstrate appropriate best practices.
Ability to follow protocols to retrofit existing Centers to meet upgrades and new regulatory requirements as needed utilizing technology and efficient methods of advanced functionalities made available within the upgrades.
Ability to update and maintain professional training materials and guides; ability to create, manage and maintain professional training curricula and training site.
Monitor and test software applications to ensure they function as intended prior to and post deployment.
Ability to provide afterhours support on a periodic basis for urgent issues and software maintenance.
Conduct user audits regularly and report on outcome.
Manage and support ticket management.
Perform other duties as assigned.
KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.
Broad working knowledge of interfaces, quality assurance and Ambulatory Surgery Center administration
Experience with database management
Excellent technical skills
Expertise in troubleshooting system issues
Ability to remain up to date with the latest software developments
Great analytical, problem solving and communication skills
Ability to handle stressful situations
Education/Experience:
Required:
Bachelor's degree in healthcare/health informatics or other technical training from an accredited college or university or the equivalent of five (5) years of professional experience in appropriate Healthcare environment required
Four (4) years direct use experience with ASC vendor products required
ASC experience or firm understanding of Billing, CPT and ICD10 coding is preferred
Thorough understanding of patient workflows in ambulatory surgery center and/or medical practice is required
Ability to learn multiple vendor product design and documentation methods is required
Ability to assess vendor products for required technical features and functions is required, as well as reporting finding succinctly and factually
Preferred:
Revenue Cycle Management experience is helpful
Experience with relevant systems such as HST, ProVation Apex, SIS, Efferent Health, Nextgen, Nextech, gGastro
Experience with EMRs such as Epic, Cerner highly desired
Continuing Education classes and/or certifications in appropriate healthcare fields desired
Strong ability to grasp new concepts and apply them
Strong ability to understand complex workflows and follow procedures
Training experience
Technical competence in patient accounting systems
Strong financial aptitude and business acumen
$54k-75k yearly est. 33d ago
Information Technology Professional
U.S. Navy 4.0
Information technology analyst job in Goodlettsville, TN
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$47k-67k yearly est. 14d ago
IT Field Support Technician
Cellular Sales 4.5
Information technology analyst job in Spring Hill, TN
Summary/Objective Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.
Essential Functions
Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
Assist with identifying problems and providing potential resolutions.
Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
Maintains up to date knowledge of company software, hardware and approved documented procedures.
Schedules preventative maintenance on company owned vehicle.
Escalate and schedules vendor services as necessary.
Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
Manage and track inventory stockroom(s) for designated territory according to team standards.
Responsible for expense records and reports for company provided procurement card.
Competencies
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel
30-60%
Required Education and Experience
HS diploma
Minimum 3 years verifiable technology support
Preferred Education and Experience
Two or four year degree
Industry certifications a plus
Understanding of ITIL
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Ability to deal with stress and changing priorities.
Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
Excellent interpersonal skills with the ability to work both independently and as part of a team.
Strong troubleshooting skills
Must possess a valid US driver's license with a clean driving history for the past 3 years.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$23-$31 an hour
#2024MG
$23-31 hourly Auto-Apply 28d ago
IT System Administrator
Nixon Power Services 3.2
Information technology analyst job in Brentwood, TN
With over 110 years of success, Nixon Power Services is the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint.
In this role, you'll be the go-to expert for keeping our systems running smoothly - from servers and networks to cloud platforms and mobile devices. You'll collaborate closely with the IT Director and other team members to design and implement innovative solutions, troubleshoot complex issues, and continually improve our technical environment. If you're passionate about technology, thrive on solving complex challenges, and want to be part of a forward-thinking organization - we'd love to meet you!
What you'll be doing:
Manage and monitor all IT operations, ensuring reliability and performance across systems and devices.
Oversee our Microsoft 365 and Azure environments, including Teams, SharePoint, Intune, Exchange, Entra, and virtual machines.
Maintain and support PC, server, and network infrastructure.
Provide responsive, customer-focused technical support to team members company-wide.
Support telecom systems, hardware, and software requests.
Handle user setup, access control, and account management.
Respond to system outages and implement long-term solutions.
Evaluate and recommend new technologies to improve company efficiency.
What we're looking for:
Associate's degree or higher in CS, InformationTechnology or related field required.
Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Hyper-V/Windows Server certification preferred.
5+ years managing Wintel-based server-class hardware.
8+ years working with Wintel clients and Microsoft Office applications.
Experience with M365, Azure Cloud Services, Intune MDM, DNS, and Hosted Phone Systems.
Familiarity with AI tools like Microsoft Copilot a plus.
Strong organizational and troubleshooting skills, with the ability to adapt quickly in a fast-paced environment.
Excellent communication skills - both written and verbal.
A collaborative, service-oriented mindset.
Perform physical activities such as standing, walking, sitting, climbing, balancing, and kneeling as required.
What's in it for you?
Competitive compensation package
Full Benefits: Medical, Vision, Dental, and more!
Paid Time Off
401(k) matching
Opportunity to get in with an industry leading organization
Team-oriented culture
$64k-86k yearly est. Auto-Apply 60d+ ago
Consider It Done Specialist (Guest Experience)
Southall
Information technology analyst job in Franklin, TN
Southall Farm & Inn
is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Consider it Done (CID) Specialists are a critical part of our Operations team. The ideal candidate will be self-motivated and consistent with an appetite for growth and a desire to learn.
Responsibilities:
Answering phones promptly, and directing incoming calls of prospective guests, in-house guests, vendors, team members, third parties and travel agents.
Responsible for providing quick, personalized and proactive service that exceeds guest expectations.
Understanding what action to take when an emergency call is required; monitoring automated systems including fire alarms, telephone equipment, etc.; full awareness of health, safety, fire, and bomb-threat procedures.
This role acts as a go-to problem solver handling requests, resolving issues and coordinating with internal departments to ensure guests enjoy a seamless stay.
Communicating with guests via chat, email, or phone, providing our guests with a 5-star experience and utilizing hotel systems to initiate service requests and ensure prompt follow-up.
Booking Reservations for guests that will include accommodations, dining, transportation, spa and activities while maintaining the Southall standards.
Monitor and review reservations prior to service to ensure proper flow of service utilizing reservation management system.
Maintain and clearly communicate appropriate, site-specific knowledge regarding all resort dining outlets, spa, activities, events and room accommodations as part of the selling process. Daily tasks include, but are not limited to:
Ensuring guest profiles and reservation details are complete.
Charging deposits, cancelling reservations, entering amenities as needed.
Identifying VIP guests and maintaining confidentiality for each guest.
Communicate guest needs to housekeeping, maintenance, front desk, In Room dining and other departments.
Follow up to confirm guest satisfaction after requests or incidents.
Provide recommendations, directions and assistance with hotel services and local attractions.
Track and document request to ensure timely completion.
Answer In room Dining calls and take orders with accuracy, attention to detail and warm hospitality.
Confirm dietary restrictions, special requests and delivery times to ensure accuracy.
Input orders in the POS system and communicate with kitchen and service teams.
Ensure room service standards and timing guidelines are followed.
Maintain knowledge of hotel policies, features and emergency procedures
Complete a thorough two-week training program and participate in monthly training sessions; being receptive to positive & constructive feedback designed to encourage growth and success.
Meet or exceed monthly team and individual goals.
Act as the point-of-contact for each guest, handling questions and concerns in a manner which promotes positive outcomes.
Be aware of any promotional rates / packages.
Skills and Experience:
1+ years of customer service or sales experience in a luxury hotel or resort environment preferred.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to listen, speak and write English to ascertain and respond to client needs.
Must be able to work evenings, weekends and holidays
.
Education & Requirements:
High School degree or equivalent
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
$60k-84k yearly est. 28d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Information technology analyst job in Murfreesboro, TN
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$50k-69k yearly est. 17d ago
IT Intern | Summer 2026
Tractor Supply Company 4.2
Information technology analyst job in Brentwood, TN
Tractor Supply Company is currently hiring for our 2026 InformationTechnology (IT) Summer Internship Program at our Store Support Center located in Brentwood, TN! The SSC IT internship is designed for students interested in pursuing a career in informationtechnology by providing them with hands-on experience in a specific area of our IT operations. In just 11 weeks, you will work within one focus area - such as technical support, software development, data analysis, infrastructure management, or cybersecurity - to make meaningful contributions that support our strategic technology initiatives. This internship offers the chance to gain valuable skills in your specific function while experiencing our organization's culture and learning how our technology teams drive innovation and efficiency at the nation's largest rural lifestyle retailer.
What you can expect from us when you intern with Tractor Supply Company:
+ Competitive hourly rate of pay
+ Mentorship and guidance from experienced HR professionals
+ Networking and developmental opportunities to grow as a young professional
+ Exposure to a leading retail brand and HR operations
+ Relocation is available to eligible candidates
+ Potential for future career opportunities within Tractor Supply Co
**Essential Duties and Responsibilities (Min 5%)**
This listing provides all our IT Internship openings:
+ Technical Support: Provide technical support to end-users, troubleshoot hardware and software issues, and assist with resolving IT-related problems.
+ Software Development: Collaborate with IT professionals on software development projects, including coding, testing, and debugging.
+ Data Analysis: Assist in data analysis and reporting, utilizing tools and software to extract insights and trends.
+ Infrastructure Management: Gain exposure to network infrastructure and server administration tasks, including maintenance and monitoring.
+ Cybersecurity Awareness: Participate in cybersecurity awareness initiatives, helping to identify and mitigate potential security risks.
+ Documentation: Document IT processes, procedures, and configurations to ensure transparency and knowledge sharing.
+ Collaboration: Work closely with cross-functional teams to support various IT projects and initiatives.
+ Learning and Development: Actively seek opportunities for skill development and knowledge enhancement within the IT field.
**Required Qualifications**
+ Currently pursuing a bachelor's or master's degree program in informationtechnology, computer science, or a related field
+ Basic knowledge of hardware, software, and IT concepts
+ Excellent problem-solving and communication skills
+ Ability to work independently and as part of a team
+ Eagerness to learn and adapt to new technologies and tools
**Preferred knowledge, skills or abilities**
+ Customer-orientation and desire to support a retail organization
**Working Conditions**
+ Hybrid / Flexible working conditions
**Physical Requirements**
+ Sitting
+ Standing (not walking)
+ Walking
+ Lifting up to 10 pounds
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._
**Company Info**
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for.
**ALREADY A TEAM MEMBER?**
You must apply or refer a friend through our internal portal
Click here (**************************************************************************
**CONNECTION**
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
Learn More
**EMPOWERMENT**
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
**OPPORTUNITY**
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
Join Our Talent Community
**Nearest Major Market:** Nashville
$35k-43k yearly est. 60d+ ago
I.T. Manager
Comprehensive Logistics 4.3
Information technology analyst job in Spring Hill, TN
Join a team where precision meets power! CLI is the most advanced 3PL with cutting edge technology and machine learning to keep supply chains running fast and smarter. Bring your precision and let's build the future together. Apply today! Experience high-performance, customer-centric inbound-to-manufacturing logistics, powered by cutting-edge technology. Comprehensive Logistics (CLI) is expanding, and we need a driven I.T. Manager and leader like you! Especially if you thrive in:
* Fast-paced, innovative technology base environment
* Opportunities to grow and make an impact
* Be part of the CLI team that values team members
Apply today and fuel the momentum!
POSITION RESPONSIBILITES:
* Support the operation of all I.T. equipment including servers, routers, communications, laser thermal printers, android mobile scanners and network infrastructure.
* Install and maintain hardware software systems including our proprietary operational software that is mission critical while providing support to company employees.
* Accomplishes informationtechnology protocols by planning, monitoring, and enforcing systems, policies, and procedures.
* Keeping an updated record of the IT systems in place and maintaining work instructions.
* Keeping our Data Center operational and up to our standards.
* Maintaining current technical systems and services.
* Verifies results by conducting system audits of technologies implemented.
* In-depth understanding of our software and systems and able to maintain the continuous setup and configuration - must be the Subject Matter Expert.
* Preserves assets by implementing and testing disaster recovery and back-up procedures and information security and control structures.
* Identify problems and takes action for timely resolution, participate in new software releases including requirements, UAT, and implementation and support.
* Maintains service contracts on required hardware and takes a proactive approach in ensuring its operation.
* Responsibility includes having your smart phone on you, on call 24/7, monitoring of critical components and taking action.
* Occasional travel to other CLI locations for training and support.
POSITION REQUIREMENTS:
* Bachelor's Degree or equivalent in Computer Science or Business preferred.
* A minimum of five (5) + years' of automotive, manufacturing and/or third party logistics experience.
* Experience with Manufacturing Execution Software electronic work instruction systems.
* Warehouse Management Systems (WMS) experience required.
* Experience with SQL databases running queries.
* Automotive Tier I to include Parts Sequencing (JUST IN SEQUENCING) experience is highly preferred.
* Ability to demonstrate knowledge of computer hardware and software applications.
* Management experience required.
* Strong customer service and relations skills required.
* Problem-solving and critical skills thinking and the ability to make decisions based on these skills and company standards.
Location: SPRING HILL, TENNESSEE
Travel Requirements: Occasional travel to other CLI locations for training and support.
Benefits/Perks:
* Benefits: Medical, dental, vision, life insurance, 401K Match, & PTO
* Career development: Opportunity for advancement
* Training: Comprehensive training to fuel your growth and success!
About The Company
Built for precision. Engineered for the future. When ultimate precision and operational reliability are non-negotiable, CLI delivers. As the most advanced 3PL partner in the industry, we integrate cutting-edge technology, machine learning, and process-driven execution to optimize workflows, eliminate inefficiencies, and ensure flawless delivery. More than a logistics provider, CLI is a true embedded partner - ensuring your supply chain moves with unmatched quality, speed, and control.
Comprehensive Logistics Inc. (CLI) is committed to creating a diverse environment and is proud to be an equal opportunity employer.
$90k-133k yearly est. 60d+ ago
Revenue Integrity Specialist
Quorum Health 4.0
Information technology analyst job in Brentwood, TN
Full-Time Remote Position Monday - Friday General Summary: The Revenue Cycle Analyst provides analytic support, claims resolution, problem-solving, and communication with clinic departments on all matters pertaining to revenue cycle needs. Duties and Responsibilities:
* Responsible for analyzing and presenting data in coordination with clinical and financial management goals, benchmarks, and objectives in assigned areas
* Complies daily with departmental policies and procedures
* Support and assist Hospital and Physician team members with difficult issues concerning work, clients and/or insurance carriers; offer suggestions to assist in process of underpayment reviews and collections
* Resolves claims processing issues with commercial and governmental payers and provide all required information timely; involves patients and family members (where necessary) to ensure timely resolution of claims with insurance companies
* Responsible for making sure the facilities understand the standard charging guidelines and how to correct charge errors going forward
* Resubmits clean and accurate claims to insurance companies in a timely and compliant manner
* Researches, prepares, and submits appeals to insurance companies
* Details all actions taken on account with clear and concise notes
* Monitors and recognizes denials and/or issues that may be trends and escalate to supervisor as needed
* Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations
* Perform various monitoring tasks that identify revenue integrity opportunities
* Working knowledge of Athena
* Works closely with Department management to facilitate root issue remediation
* Complete claims resolutions timely, accurately while meeting department benchmarks
* Present data, analysis, and recommendations for solutions in meetings with departmental management
* Reviews and analyzes "Explanation of Benefits" (EOBs), payer correspondences to identify denials that can be appealed. Perform denials analysis to reduce controllable rejections
* Perform deep-dive analysis to find solutions that can benefit multiple specialties
* Performs other duties as assigned
Knowledge, Skills and Abilities:
* Knowledge of basic medical coding/terminology and commercial/government insurance operating procedures and practices
* Understands payer guidelines related to effective claim resolution
* Knowledgeable and proficient with payer websites and other useful resources; Knowledge of revenue cycle and/or business office procedures
* Highly detail oriented and organized
* Ability to read, understand, and follow oral and written instructions
* Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Quorum Health Systems
* Strong verbal and written communication skills
* Ability to work independently and follow-through and handle multiple tasks simultaneously
* Proficiency in health insurance billing, collections, and eligibility as it pertains to commercial, managed care, government, and self-pay reimbursement concepts and overall operational impact
* Demonstrated advanced skills in A/R management, problem assessment, and resolution, and collaborative problem-solving in complex, interdisciplinary settings
* Excellent analytical skills: attention to detail, critical thinking ability, decision making, and researching skills in order to analyze a question or problem and reach a solution
* Advanced skills in using excel to maneuver through large volumes of data
Work Experience, Education and Certifications:
* Education - High School Diploma or equivalent
* 5+ years in relevant Healthcare experience
Travel Requirements:
* Travel is infrequent
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
$78k-117k yearly est. 4d ago
Information Technology (IT) Specialist
Creative Staffing Inc.
Information technology analyst job in Portland, TN
Job Description
The IT Specialist is responsible for providing technical support, maintaining organizational computer systems, and ensuring the efficient and secure operation of IT infrastructure. This role serves as a key resource for end-user support, troubleshooting hardware and software issues, and assisting with system upgrades, network management, and cybersecurity initiatives.
Key Responsibilities
Technical Support & Troubleshooting
Provide timely technical assistance to employees in person, via phone, email, or remote access.
Diagnose and resolve hardware, software, and network connectivity issues.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Manage and track support tickets, ensuring prompt follow-up and resolution.
Systems & Network Administration
Assist in administering and maintaining servers, networks, and cloud-based systems.
Perform system updates, patches, and routine maintenance.
Monitor network performance and troubleshoot connectivity or security issues.
Support user account administration, permissions, and access controls.
Cybersecurity & Compliance
Implement security best practices, including antivirus management, system monitoring, and vulnerability mitigation.
Assist in enforcing cybersecurity policies and procedures.
Support data backup, disaster recovery processes, and business continuity plans.
Technology Deployment & Asset Management
Prepare and deploy new hardware and software for employees.
Maintain accurate inventory of IT assets, software licenses, and equipment lifecycle.
Coordinate with vendors for equipment purchases, repairs, and warranty services.
Documentation & Training
Create and maintain documentation for systems, processes, and troubleshooting workflows.
Provide basic IT training to employees on tools, systems, and security awareness.
Support technology-related onboarding for new employees.
Qualifications
Education & Experience
Associate or Bachelor's degree in InformationTechnology, Computer Science, or related field preferred.
2+ years of IT support or help desk experience (or equivalent combination of training and experience).
Technical Skills
Proficiency with Windows and/or mac OS operating systems.
Knowledge of Microsoft 365, Active Directory, and basic network administration.
Familiarity with cloud services, VPNs, and remote support tools.
Understanding of cybersecurity fundamentals.
Soft Skills
Strong problem-solving and critical-thinking abilities.
Excellent communication and customer service skills.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong attention to detail and documentation.
Work Environment & Physical Requirements
Ability to lift up to 30 lbs for equipment setup.
Occasional travel to support remote facilities may be required.
Position may require after-hours or on-call support during emergencies or system upgrades.
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$60k-84k yearly est. 11d ago
Operations Analyst
Corpay
Information technology analyst job in Brentwood, TN
What We Need Corpay is currently looking to hire an Operations Analyst within our Implementation Services division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will play a critical role in supporting day-to-day operations by analyzing data, preparing reports, and communicating insights to executive leaders. You will report directly to the Sr. Director of Implementations and regularly collaborate with cross-functional teams.
How We Work
As an Operations Analyst, Corpay will set you up for success by providing:
Assigned workspace in the Brentwood, TN office
Company-issued equipment
Hands-on training
Role Responsibilities
The responsibilities of the role will include:
Data Analysis and Reporting:
Collecting, analyzing, and interpreting data related to day-to-day operations
Utilizing Power BI to create comprehensive reports and dashboards highlighting key insights and trends
Presenting findings to executive leaders clearly and concisely
Executive Communication:
Communicating data-driven insights and recommendations to executive leaders
Engaging with executives to understand their data needs and providing timely updates on project progress
Collaborating with cross-functional teams to ensure alignment on data analysis and reporting efforts
Learning Agility and Adaptability:
Quickly learning new tools and technologies, particularly Power BI, as required for data analysis and reporting
Adapting to changing priorities and addressing new data points or emerging trends
Proactively seeking opportunities to enhance data analytics capabilities and improve reporting processes
Project Management:
Utilizing project management skills to effectively manage time, prioritize tasks, and meet deadlines
Coordinating with internal stakeholders to gather data requirements and ensure timely delivery of reports
Monitoring project progress and identifying potential risks or roadblocks, implementing solutions as needed
Qualifications & Skills
Bachelor's degree in Business Administration, Statistics, Data Science, or related field
3+ years in a professional environment
1+ years of experience with implementations and customer success
Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Experience with CRM or ticketing software
Proficient in Excel, adept in utilizing macros and formulas
Effective communication skills, both verbally and in writing, with the ability to effectively convey complex data concepts to executive audiences
Commitment to fostering inclusivity, collaboration, and professionalism in the workplace
Proven experience in data analysis, with a focus on generating insights to drive decision-making
Strong proficiency in data visualization tools, particularly Power BI, with the ability to create interactive dashboards and reports
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
(PLEASE NOTE: SPONSORSHIP WILL NOT BE PROVIDED FOR THIS ROLE)
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
#CP_Analyst
#samuelmclaughlin
$38k-58k yearly est. 10d ago
Anayst, Technical
Cottonwood Springs
Information technology analyst job in Brentwood, TN
EEOC Statement
“Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
You must be authorized to work in the United States without employer sponsorship.
POSITION SUMMARY:
The Technical Analyst for the Health Support Center provides exceptional technical support to employees across the organization, handling both remote and in-office technology needs. This position serves as a key point of contact for technical issue resolution, device setup and troubleshooting, and end-user support. The role requires strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will combine technical expertise with clear communication skills to deliver high-quality IT support services.
ESSENTIAL FUNCTIONS:
Respond to and resolve technical support tickets in a timely manner according to established SLAs
Provide remote and in-person troubleshooting for hardware, software, and network issues
Set up and configure workstations, mobile devices, and peripherals for new and existing employees
Assist with white glove support services for executive leadership when required
Create and maintain accurate documentation of technical solutions and processes
Update the Configuration Management Database (CMDB) with accurate device and configuration information
Collaborate with other IT teams to escalate and resolve complex technical issues
Assist with the deployment and maintenance of software applications
Provide support for audio/visual equipment during meetings and presentations
Participate in on-call rotation to support after-hours technical emergencies
Support Microsoft 365 applications and services for end users
Contribute to knowledge base articles and support documentation
Assist with user account management and access control
Participate in IT projects and initiatives as assigned
KNOWLEDGE, SKILLS & ABILITIES:
The requirements listed below are representative of the knowledge, skills and/or abilities required.
TECHNICAL SKILLS
Proficiency in Windows and Mac operating systems troubleshooting and support
Experience with mobile device configuration and troubleshooting (iOS, Android)
Knowledge of basic network concepts and troubleshooting techniques
Proficiency in Microsoft 365 applications and services
Familiarity with remote desktop software and VPN technologies
Understanding of basic security practices and endpoint protection
Experience with ticketing systems and IT service management platforms, particularly ServiceNow
Knowledge of audio/visual equipment setup and troubleshooting
Ability to configure and troubleshoot various hardware peripherals
Understanding of cloud services and SaaS applications
Basic knowledge of Active Directory and user account management
PROBLEM-SOLVING SKILLS
Ability to diagnose and resolve technical issues methodically
Skill in researching solutions for unfamiliar problems
Capacity to prioritize multiple support requests based on urgency and impact
Creative thinking to develop workarounds when standard solutions aren't effective
Ability to recognize patterns in recurring issues
Understanding of when to escalate issues to specialized teams
INTERPERSONAL SKILLS
Exceptional customer service orientation with empathy for user frustrations
Strong active listening skills to accurately identify user needs
Clear verbal communication skills for explaining technical concepts to non-technical users
Professional written communication for ticket updates and user instructions
Patience when dealing with varying levels of technical proficiency
Ability to remain calm and composed during high-pressure situations
Teamwork and collaboration with other technical support staff
OPERATIONAL SKILLS
Strong organizational and time management abilities
Attention to detail in documentation and problem resolution
Ability to follow established processes and procedures
Self-motivation and initiative to pursue solutions independently
Adaptability to changing priorities and technologies
Basic project management skills for handling multiple tasks
Commitment to continuous learning and skill development
DESIRED EDUCATION AND EXPERIENCE
Associate's degree in Computer Science, InformationTechnology, or related field (Bachelor's degree preferred)
2+ years of experience in technical support or help desk roles
Experience supporting both in-office and remote employees
Healthcare industry experience preferred
Experience with Microsoft 365, Windows and Mac operating systems, and mobile device support
Familiarity with healthcare compliance requirements (HIPAA)
Previous experience using ServiceNow or similar ITSM platforms
Experience providing technical support in a corporate environment
CERTIFICATIONS/LICENSURE:
CompTIA A+ certification preferred
Microsoft certification(s) a plus
ITIL Foundation certification a plus
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Limited overnight travel (up to 5%) by land and/or air.
$60k-74k yearly est. Auto-Apply 7d ago
Systems Analyst
Illinois Tool Works 4.5
Information technology analyst job in Gallatin, TN
The Systems Analyst will serve as the primary internal resource for our business transition to SAP S4/HANA. The Systems Analyst will work closely with our regional SAP team and serve as the on-site "go-to" for day-to-day SAP support, enhancements, and continuous improvement of business processes enabled by SAP. The Systems Analyst's role is to maintain and improve efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem-solving skills to identify, communicate, and resolve systems issues to maximize the benefits of IT system investments.
Company Overview
ITW Description:
Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. ITW, with approximately 14.1 billion dollars in global revenues, operates 7 major segments with businesses in 57 countries that employ approximately 45,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 16,000 active patents.
StampTech Fasteners TM Division Description:
The ITW StampTech Fastener TM Division serves the major OEMs and Tier suppliers in the North American automotive market. The division supplies stamped metal fasteners and engineered fastener assemblies that leverage our deep-draw stamping technologies. The annual revenue for the division is approximately $160M. Locations include Gallatin, TN, Lexington, KY & Naugatuck, CT.
The Division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW's industry leading research and development capabilities, StampTech Fasteners TM enhances our customers' competitive advantage by maintaining advanced engineering and manufacturing facilities in North America, exchanging product, process, and benchmarking information with sister units worldwide and ccontinually improving processes, material, and designs to ensure every product provides value and meets customer expectations.
Primary Key Responsibilities
* Support the go-live and stabilization phase of the SAP S/4HANA implementation
* After go-live, assume ownership of incident resolution (1st/2nd level), root-cause analysis, and coordination with SAP support and the regional SAP experts for more complex issues
* Manage and execute system enhancements, configurations, and process improvements in SAP S/4HANA and related systems
* Work closely with production/manufacturing, inventory, planning, logistics, and finance teams to align SAP system usage with business operations
* Serve as the liaison between business functions (manufacturing, supply chain, procurement, finance, sales/distribution) and the SAP support team to ensure that system functionality aligns with business needs
* Coordinate setup, maintenance, and troubleshoot issues related to EDI and customer-specific label requirements
* Document business processes, system flows, and configurations; assist with change-management (user training, process documentation, SOPs)
* Monitor system performance, identify opportunities for optimization (e.g., master-data cleanup, process redesign, reporting enhancements)
* Partner with regional experts and third-party consultants to ensure best practices, compliance with standards, and knowledge transfer to the business
* Participate in periodic reviews of system functionality, evaluate new SAP modules/add-ons, and recommend improvements
* Maintain system access and ensure proper separation of duties exists
Minimum Qualifications/Requirements
* Post-secondary education preferred; an AA, AS, AAS, BA, or BS degree-preferably in Computer Science, Information Science, Management Information Systems, or Business Administration-and four years of related work experience.
* Experience in systems analysis or business systems support in a manufacturing setting is required, Automotive industry preferred
* Experience working with ERP systems; direct exposure to SAP (especially S/4HANA) is a strong plus
* Solid understanding of manufacturing operations (e.g., production, inventory, supply chain, procurement, quality) and how they integrate with ERP systems
* Excellent analytical, problem-solving, and communication skills, with the ability to translate between business users and technical teams
* Strong documentation skills (process flows, functional specs, testing scripts).
* Comfortable working independently (given you'll be the only Systems Analyst on site) but also capable of collaborating with remote/regional SAP experts
* Willingness to engage in change management, user training, and continuous process improvement
* Experience supporting EDI preferred
* SAP certification (e.g., SAP S/4HANA Associate) or equivalent preferred
* Experience in go-live or post-go-live stabilization of an ERP implementation preferred
Personal Attributes
* Strong project management skills
* Excellent written and oral communication skills
* Excellent listening and interpersonal skills
* Ability to conduct research into systems issues and products as required
* Ability to communicate ideas in both technical and user-friendly language
* Highly self-motivated and self-directed
* Keen attention to detail
* Proven analytical, critical thinking, and creative problem-solving abilities
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Strong customer service orientation
* Experience working in a team-oriented, collaborative environment
ITW-CIP is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
$69k-87k yearly est. 2d ago
IT Advisory and Consulting (ITAC) Staff Consultant
PYA P C
Information technology analyst job in Brentwood, TN
Job Description
PYA is seeking an IT Advisory and Consulting (ITAC) Staff Consultant to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. This individual will be a member of the Technology program supporting PYA's Consulting Department.
RESPONSIBILITIES
Apply current IT knowledge of trends to identify business risk management issues and other opportunities for improvement
Perform IT general control reviews and audits, and assist with detailed system walk-throughs
Help clients to plan and manage the selection and implementation of new IT solutions
Advise PYA clients on InformationTechnology compliance efforts, including but not limited to HIPAA, NIST and SOC engagements
Assist PYA with other engagements serving as a trusted advisor to PYA clients
QUALIFICATIONS
IT, internal audit, or risk advisory internship experience with a national or regional public accounting and/or consulting firm preferred
Outstanding written and oral communications skills, including advanced Microsoft Office Excel skills
Creative problem-solving skills with a high level of strategic, analytical, and conceptual skills with a passion for helping clients
Demonstrated experience self-reviewing work product and exhibiting attention to detail
Willingness to travel for client projects and development opportunities
ABOUT PYA
PYA
, a leading professional services firm, serves clients across the United States with expertise in healthcare consulting, accounting, compliance, and business strategy. With offices in Knoxville, Atlanta, Tampa, Charlotte, Nashville, and Kansas City, PYA is committed to helping clients achieve their goals through innovative solutions and unparalleled service. Learn more about The PYA Way.
Be part of a dynamic and collaborative team that values innovation and excellence
Work with industry leaders who are committed to professional growth and client success
Competitive compensation, comprehensive benefits, and opportunities for career advancement
$58k-80k yearly est. 10d ago
IT Systems Analyst Sr. - .Net/Mobile
North Star Staffing Solutions
Information technology analyst job in Goodlettsville, TN
Req # : 74537BR | Type: Full Time | Posted: Today | Edited: N/A | Fee: 20.00% Percentage Computed On Base Salary salary minimum: $85,000 maximum: $115,000 target: $100,000 travel: No sponsor/transfer H1B and/or H-2B: sponsor/transfer work permits
industry: Retail
Job Description
Are you ready for an exciting career move? We''''re a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others."
Dollar General is seeking a mobile application architect/developer (Sr. Systems Analyst). The Sr. Systems Analyst - Store Systems, while reporting to the IT Project Manager, will function as a senior technical resource and Subject Matter Expert (SME) for application development and design heavily focused on Mobile platforms. The Sr. Systems Analyst will consult with business users and Project Managers to identify current operating procedures, clarify program objectives, and develop detailed specifications for new applications or changes to existing applications that further company goals and will also provide technical guidance to other team members, lead projects, and manage both internal and external resources to ensure deliverables meet time and quality constraints.
Duties and Responsibilities
· Architects, designs and codes in conformance to company SDLC procedures and best practices.
· Supports existing systems during business hours and on-call.
· Acts as technical liaison between business partners and InformationTechnology.
· Identifies technical enhancements and new development based on business needs.
· Coordinates and performs user technical training.
· Identifies and corrects systems flaws and/or procedural gaps.
· Ensures quality of development by other team members.
· Plans and tracks resources and tasks for projects.
· Ensures technical direction is understood and implemented appropriately.
· Mentors and guides new staff in all situations where initial and further education is needed or required.
Qualifications
· Demonstrable leadership skills with a record of attainment through others.
· Ability to be an active participant in a team setting that drives to discovering solutions in a collaborative manner.
· Ability to efficiently manage multiple efforts simultaneously with an excellent understanding of business processes and drivers.
· Ability to develop high quality code that is maintainable, structured, highly organized and self-documenting while ensuring code adheres to industry best practices and DG SDLC guidance.
· Ability to be flexible and efficient in time management while maintaining the ability to prioritize workload.
· Skills in Project planning and tracking using MS-Project understanding of the PM process.
· Demonstrable ability to hold effective meetings with above-average presentation skills.
· Capable of coordinating and directing outside resources.
· Excellent delegation and follow-up, with emphasis on adherence to deadlines while meeting department productivity standards.
· Displays excellent written and oral communication skills and performs work with consistency, accuracy and responsiveness.
· Proactively identify and communicate programming and/or design issues.
· Proactively identify business issues, research options, and recommend solutions while acting as liaison with business partners and other IT departments.
· Assist in determining technical direction for applications and development tools and assist in their selection and implementation.
Work Experience and/or Education
· A degree in Computer Science or demonstrated background included 8 or more years of relevant experience in applicable programming language.
· .NET Framework, ASP.NET, VB.NET, C#, WCF, WebAPI, SQL (SQL server and Oracle), Windows Forms, Web Services, HTML5, Mobile applications development, SSIS required.
· Database modeling and data architecture concepts such as OLTP and OLAP required.
· Win8.1 XAML .NET and MVC design pattern
Qualifications
Mobile application development
net framework
database modeling and data architecture concept such as OLTA or OLAP
Additional Information
All your information will be kept confidential according to EEO guidelines.
$85k-115k yearly 2d ago
Advertising Operations Analyst
Appcast
Information technology analyst job in Lebanon, TN
Appcast is the leading recruitment marketing platform powered by programmatic. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's platform drives hiring outcomes for more than 1,000 clients. Appcast is headquartered in Lebanon, N.H. with offices throughout North America and Europe. Appcast is a subsidiary of The Stepstone Group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.
Job Description
The Advertising Operations Analyst is responsible to manage, grow and improve job seeker traffic delivery in Appcast's employer business. The individual will work with the Product, Publisher Development and Executive teams to provide insights on business and financial performance. The analyst will be expected to provide and act on recommendations to deliver more apply volume, improve financial performance and identify efficiency gains on internal processes. A core part of this work is in partnership with the Product team, which will entail learning how the CPA, pacing and quality algorithms work and identifying areas of improvement on each to deliver more hires to Appcast customers within the same budget. The Analyst will also partner with the Product team to build new software to improve how Appcast works with its job board partners and to better support the customer team. The Analyst will also partner with the Business Development team to understand how partner marketplaces work and how to buy more traffic from them with a focus on quality of apply.
Job Responsibilities:
* Monitor the performance of the employer ad exchange, utilizing daily, weekly and monthly reports to ensure financial goals are being met and to deliver as much apply and hire value to the customer based on the budget available
* Work independently with key job board partners to ensure customer goals and needs are being met as well as drive improvements in the job board partner program. This will be done through understanding what kinds of traffic the partner has available, any pricing algorithms being used, market dynamics specific to that partner and identifying areas to share performance data more effectively to drive more spend, applies and hires
* Join meetings with the Business Development team with partners to learn how their jobs marketplaces work, share best practices across the industry with an eye towards supporting partner growth in terms of spend, apply delivery and number of hires delivered to customers.
* With input from Account Managers, Tech Services and Partnerships teams, identify opportunities to reduce the amount of time it takes to setup new customers, increase the financial performance of the Employer advertising business and increase the amount of campaigns that an Account Manager and AdOps Analyst can effectively support.
* Partner cross-functionally with the Product team to investigate bugs and technical issues and solve for partner facing issues while building technical understanding of Appcast's product suite.
* In some cases, interface with Finance and partners to manage COGS and accounts payable
Qualifications
* Advanced Microsoft Excel Skills (including Vlookups, Pivot Tables, etc)
* Demonstrated a willingness to learn SQL or possess prior experience in querying databases to effectively manipulate and extract data for analytical purposes.
* Exceptional verbal, written, and visual communication skills
* Constant curiosity, genuine interest to continue learning and eager to solve problems
* Possess the subject matter expertise needed to lead special projects and complex accounts with minimal guidance from a manager and/or team leadership.
Education and Experience
* Degree in Economics or Mathematics preferred but not required
* 2-5 years' experience in a business environment
Travel Requirements
* Travel for this position may include monthly travel to attend internal and external meetings, however, this may vary based on business needs and opportunities.
Fair Labor Standards Act Status
* Salaried Non-Exempt: Personnel will earn their regular salary and be entitled to overtime pay when they work over 40 hours in a workweek.
Supervisory Responsibilities
* This position has no supervisory responsibilities
Additional Information
* We're the best at what we do. We're the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers.
* We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
* We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.
All your information will be kept confidential according to EEO guidelines.
Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin, citizenship, or immigration status.
$38k-58k yearly est. 8d ago
Learn more about information technology analyst jobs
How much does an information technology analyst earn in Franklin, TN?
The average information technology analyst in Franklin, TN earns between $54,000 and $101,000 annually. This compares to the national average information technology analyst range of $62,000 to $111,000.
Average information technology analyst salary in Franklin, TN
$74,000
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