Principal IT Governance Analyst
Information technology analyst job in Coppell, TX
***We are unable to sponsor for this permanent full-time W2 role***
is bonus eligible***
Prestigious Financial Company is currently seeking a Principal IT Governance Analyst. Candidate will be responsible for the development, implementation and oversight of programs within IT. Ensures the overall effectiveness and adherence to the governance framework and ongoing evaluation of IT's internal control environment.
Responsibilities:
Partner cross-functionally to analyze control data and drive continuous improvement in IT delivery processes and control frameworks
Develop sophisticated dashboards and analytical reports that demonstrate control adherence and highlight strategic improvement opportunities
Spearhead the development of key performance indicators (KPIs), key risk indicators (KRIs), and advanced metrics to empower IT leadership decision-making
Design and implement standardized communication templates and executive-level presentation materials that effectively convey complex technical information
Create comprehensive reports for senior and executive management that drive informed decision-making and strategic planning
Serve as a trusted advisor to stakeholders on control-related matters, providing clear guidance and recommendations
Lead multifaceted projects involving multiple systems, ensuring alignment with governance frameworks and regulatory requirements
Perform comprehensive gap analyses between existing controls and regulatory requirements, mapping processes to industry standards
Establish and maintain continuous monitoring frameworks to ensure ongoing compliance and control effectiveness
Provide subject matter expertise across various IT process domains
Collaborate closely with compliance and internal audit teams to ensure alignment of IT controls with regulatory expectations
Support remediation activities for identified findings, working with key IT stakeholders to implement effective solutions
Serve as a governance liaison during regulatory examinations and audit engagements
Identify and recommend emerging technologies and tools that enhance efficiency, quality, and security across IT systems
Anticipate emerging risks and proactively develop mitigation strategies
Lead special IT projects as needed to address organizational priorities
Apply strategic thinking to complex technical challenges, supporting teams in developing innovative solutions
Perform other duties as assigned that align with organizational objectives and department needs
Qualifications:
[Required] Strong analytical and data reporting skills
[Required] Ability to work across multiple levels of management
[Required] Able to succeed in fast-paced environment with frequent changes
[Required] Comfortable communicating with both technical and non-technical audiences
[Required] Takes the initiative to research, learn and deliver; anticipates the play
[Required] Humble, collaborative, and focused on making sure the entire team succeeds
[Required] Excellent oral and written communication skills
[Required] Working knowledge and experience of IT control frameworks and industry standards such as ITIL, COBIT, NIST Cybersecurity Framework (CSF), or similar industry-accepted standards and the principles embedded within them
[Required] Excel
[Required] PowerPoint
[Required] Dashboard reporting tools (e.g. Tableau and JIRA)
[Preferred] Experience with Security and DevOps tools
[Preferred] Integrated GRC management solutions such as Archer
Education and/or Experience:
[Required] BS degree in Computer Science, similar technical field, or equivalent practical experience
[Required] 10+ years of work experience
[Preferred] Work experience in the capital markets or information technology industry
IT Application Analyst (Finance)
Information technology analyst job in Plano, TX
The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance.
General Job Duties and Responsibilities:
Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery.
Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements.
Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release.
Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning.
Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes.
Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable).
Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards.
Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines.
Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience.
Other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation.
Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports.
Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance.
Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication.
Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred.
Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus.
Experience with SOX controls, security/role design, and audit support is a plus.
Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus.
Bilingual in English and Mandarin is a plus.
Physical Demands:
This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus.
EEO Statement:
Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Information Technology Manager
Information technology analyst job in Plano, TX
Join the fastest-growing entertainment brand in the hospitality space!
About PopStroke
Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke - where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.
PopStroke currently has 20 locations across Florida, Texas, Arizona, Alabama, Nevada, South Carolina, and Tennessee, with additional venues under development.
About the role
At PopStroke, you'll have the opportunity to engage with state-of-the-art entertainment technology within the golf and entertainment industry. Your role will involve managing IT systems and deploying hardware networks, and other technology solutions aimed at elevating the experience for our guests. Joining our venue technology team will position you at the forefront of shaping PopStroke's future, making a profound and lasting impact on its trajectory.
Position Type: Full-Time, Exempt
Reports to: Chief of Staff & CTO
Location: Plano/Dallas, TX with occasional travel to venues throughout the United States.
What you'll do
This role is responsible for the overall strategy and execution for all IT computer systems, applications, tools, and networks across all PopStroke venues and corporate locations. You'll collaborate across departments to implement processes and systems to support the accelerating growth of PopStroke.
Responsibilities
Manage and support IT tools and services which include Microsoft 365, Okta, Slack.
Lead IT initiatives and projects, aligning IT infrastructure with current and future business requirements and goals.
Deploy remote monitoring and management (RMM) solutions across devices and servers, mobile device management (MDM) solutions, and end point security solutions.
Own the procurement and provisioning of computers, and other technical hardware.
Oversee daily operations of service help desk requests, account provisioning, and implement automation across systems and applications.
Implement and maintain real-time monitoring and alerting for critical infrastructure (Meraki Dashboard, SNMP tools, etc.).
Assist with the design, deployment, and management of complex network environments, including firewalls, switches, VPNs, and wireless systems across multi-site operations.
Support on-site installations and upgrades, including occasional travel to venues for implementation and validation testing; valid driver's license and reliable transportation required.
Implement and support a Knowledge Base for technology systems and tools.
Source and configure primary and backup internet from fiber, coaxial, and cellular services.
Occasional weekend, holiday and/or after hour support may be required.
Ability and willingness to travel locally, regionally and nationwide up to 20% of the time to individual locations as needed; valid driver's license and reliable transportation required.
Other duties as assigned.
Must-have Qualifications
Experience managing and supporting Microsoft 365, and/or Google Workspace across an enterprise.
Ability to configure and support Okta, and provision integrations with SSO.
Experience managing, deploying, and troubleshooting Windows and Mac computers through RMM tools and services like Kandji, NinjaOne, etc.
Experience designing, documenting, implementing, and testing highly available networks with automatic failover between multiple ISPs.
Ability to configure, install, and support Cloud VOIP services and handsets.
Experience with VLANS, Wifi configurations, dynamic and static IPs for venue equipment.
Familiarity with Ubiquiti and other Wi-Fi platforms, supporting large-scale wireless deployments.
Knowledge of IT compliance, risk management, and data privacy regulations.
Experience managing and maintaining hardware (servers, storage, networking equipment).
Familiarity with endpoint security platforms, SIEM (Security Information and Event Management) systems, and advanced threat protection.
Ability to configure, deploy, and manage ITSM tools such as JIRA Service Manager or similar.
Experience in negotiating and managing relationships with external vendors or service providers.
Strong communication skills, critical thinking skills, attention to detail, and the ability to work independently, as well as team-oriented.
Proven ability to prioritize, handle risk, control costs, and adhere to timelines and budget.
Ability to thrive in a fast-paced operational environment where multiple site roll-outs, after-hours support, and travel may be required.
Ability to use tools, troubleshoot, and test equipment.
Strong troubleshooting, documentation, and communication skills.
Ability to stand, walk, climb ladders, reach with hands and arms, stoop, kneel, crouch, or crawl; and talk or hear.
Nice-to-have Qualifications
Expertise in Cisco Meraki and Cisco Catalyst environments, including Layer 2/Layer 3/VLAN design, routing, and switching.
Experience with network security technologies - Meraki MX, VPNs, ACLs, IDS/IPS, and network segmentation.
Certifications such as CCNP/CCIE (Enterprise or Security track), CISSP, or equivalent.
Experience with vulnerability scanning tools to identify, assess, and remediate system and network vulnerabilities.
Experience with fiber, Cat6, and low-voltage cabling standards and terminations.
Background in AV systems, POS, or IoT integrations within hospitality or entertainment venues.
Certifications: CCNP Enterprise, CCNP Security, Meraki CMSS, or CompTIA Security+.
Experience in multi-unit environments such as hospitality, retail, or sports entertainment.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Employment is contingent upon successful completion of a background check, where permitted by law.
PopStroke is an Equal Opportunity Employer.
PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Security Operations Center Analyst
Information technology analyst job in Irving, TX
Our client is currently seeking a Information Security Analyst.
***W2 Only - No corp to corp and no 1099
SOC Analyst
Irving, Texas - Hybrid onsite 3 days per week
Pay: $53-$57 Hour
12+ month contract
About the Role
In this contingent resource assignment, you will support Information Security Engineering initiatives by contributing to moderately complex projects and deliverables. You'll apply your technical expertise to analyze challenges, support large‑scale planning efforts, and collaborate with cross‑functional partners to ensure high‑quality security outcomes.
Responsibilities
Consult on or participate in moderately complex initiatives within Information Security Engineering.
Contribute to large‑scale planning and execution of Information Security Engineering deliverables.
Review and analyze security engineering challenges requiring in‑depth evaluation of variable factors.
Support the resolution of moderately complex issues by applying knowledge of security functions, policies, procedures, and compliance requirements.
Collaborate closely with client personnel and internal partners to meet engineering objectives and ensure alignment with organizational standards.
Minimum Qualifications
4+ years of experience in Information Security Engineering, or equivalent experience through a combination of professional work, consulting, training, military service, or education.
Preferred Skills
Experience with Palo Alto and Fortinet technologies
Strong troubleshooting capabilities
Development experience (tools, scripts, or automation)
Excellent communication skills
Application Support Analyst
Information technology analyst job in Fort Worth, TX
We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations.
The Application Support Analyst is responsible for providing technical support, configuration and
maintenance for business applications, ensuring optimal performance and user satisfaction.
This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment.
Duties and Responsibilities:
Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance.
Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary.
User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems.
System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability.
Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions.
Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations.
Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements.
Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences.
Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders.
Compliance: Ensure applications adhere to organizational security policies and audit requirements.
Knowledge, Skills, and Abilities
Bachelor's/University degree or equivalent experience in the oil and gas industry preferred
1+ years of hands-on SQL experience preferred
Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs
Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS
Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis
Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS
Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML
Coding - Some experience in writing and interpreting scripts, PowerShell, Python
Business process mindset - translate operational needs into technical solutions
Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision
Personal skills - Communication, self-study and a desire to your grow knowledge base and a career
Equal Opportunity Employer
Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.
IT & Cybersecurity Specialist (Multi-Site)
Information technology analyst job in Dallas, TX
About the Role
We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments.
You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance.
What You'll Do
Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning.
Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices.
Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices.
Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues.
Administer firewalls, VPNs, MFA, endpoint protection, and access controls.
Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies.
Conduct proactive audits, identify vulnerabilities, and execute remediation plans.
Manage user access, onboarding/offboarding permissions, and account provisioning.
Oversee backup procedures, disaster recovery strategies, and system hardening initiatives.
Train staff on cybersecurity best practices across all locations.
Coordinate with external vendors, ISPs, software partners, and hardware suppliers.
Maintain IT documentation, asset inventory, system configurations, and incident reports.
What You Bring
3-5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required).
Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings.
Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred.
Strong technical proficiency in:
Network administration & firewall management
VPNs, endpoint protection, MFA
Microsoft 365 / Google Workspace
Cloud tools and remote-access technologies
Solid understanding of PCI-DSS and data security standards.
Ability to diagnose and resolve complex technical issues quickly and independently.
Strong communication skills with the ability to support both technical and non-technical staff.
Ability to travel locally between sites as needed.
Preferred (Not Required)
Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar.
Experience developing IT or cybersecurity policies and frameworks.
Why Join Us
High-impact role overseeing IT and cybersecurity operations across multiple sites.
Opportunity for career growth within a rapidly expanding organization.
Supportive leadership and a collaborative team culture.
Competitive compensation and long-term stability.
Sap Advanced Business Application Programming Technical Consultant
Information technology analyst job in Dallas, TX
Job Title: SAP ABAP Technical Lead - Plan to Perform
Duration: Full-time
Interview Process: Video Interview
Visa: U.S. Citizens or Green Card Holders only (due to government contract requirements)
Key Responsibilities
Lead and oversee SAP ABAP development across Plan to Perform processes
Design, develop, and enhance ABAP programs, including Reports, Interfaces, Conversions, Enhancements, and Forms (RICEF)
Provide technical leadership for SAP modules such as PP, APO, S/4HANA P2P, and related planning solutions
Translate functional requirements into technical designs and specifications
Ensure adherence to SAP best practices, coding standards, and performance optimization
Support system integrations, IDocs, BAPIs, RFCs, and APIs
Manage technical design reviews, code reviews, and mentoring of ABAP developers
Troubleshoot complex production issues and drive root-cause analysis
Collaborate with business stakeholders, functional consultants, and project managers
Support SAP upgrades, migrations, and S/4HANA transformations
Required Skills & Qualifications
8+ years of SAP ABAP development experience
Strong hands-on experience with Plan to Perform / Plan to Produce business processes
Expertise in ABAP Objects, CDS Views, AMDP, Enhancements, and User Exits
Experience with SAP PP, APO, IBP, or S/4HANA Manufacturing solutions
Strong knowledge of RICEF development and integration techniques
Experience leading technical teams and managing offshore/onshore coordination
Solid understanding of performance tuning and debugging
Information Technology Technician
Information technology analyst job in Plano, TX
**Applicants must be able to work onsite in Plano, TX 75075**
Information Technology Technician
2-year Contract
40-Hours Per Week
Pay Range: $18-$20/hr
Required Skills & Experience
• 1+ years of IT Support experience in a professional environment
• Experience troubleshooting software, hardware and other desktop issues
Job Description
An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by.
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Senior IT System Analyst
Information technology analyst job in Dallas, TX
Greetings from Photon!!
Who are we?
Photon has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check *****************************
We are seeking a Senior IT System Analyst with advanced Product analyst experience to play a critical role in building and enhancing a complex Investment Platform.
This position is ideal for a client-focused, strategic thinker with deep analytical skills who thrives at the intersection of business operations, data, and product innovation. Your role will blend leadership and planning expertise with a passion for delivering results. This role requires a self-starter who can champion collaboration and cultivate close partnerships with business stakeholders and development teams to help craft and implement solutions across both client (front-end) and server-side (back-end) technologies.
Key Expertise and Experience
10+ years of Systems Analysis experience.
Demonstrated expertise in interviewing and extracting high-quality business requirements from stakeholders using the Agile/Scrum methodology.
Ownership and execution of requirements analysis sessions to elicit business needs and translate them into clear, relevant system requirements.
Anticipating, discovering through ongoing interaction with, and prioritizing client/partner needs to serve as their voice and guide Engineering Leaders and Technology teams.
Excellent analytical, reporting, and problem-solving skills, including strong judgment, issue management, and root cause analysis techniques.
Excellent interpersonal, relationship management, and facilitation skills.
Demonstrated ability to effectively balance ** multiple tasks and priorities** in a fast-paced environment.
Excellent verbal and written communication skills with keen attention to detail.
Experience with Alternative Investments, Digital Assets, Private Market, or Liquid Alternatives is preferred.
Required Skills and Background
Bachelor's degree with 10+ years of experience as a product analyst, business analyst, or similar role in a digital or operational transformation environment, focused on customer or internal-facing solutions.
Strong understanding of operations workflows and processes, preferably within financial services or another regulated industry.
Ability to translate technical requirements and operational processes into intuitive, actionable product requirements.
Demonstrated experience in informing product strategy and delivery, including opportunity identification, solution design, and collaborating with technology teams for implementation.
Proficient with collaboration and planning tools such as JIRA, Confluence, Miro, or other analytics and product management platforms.
Proficient with Agile development methodologies and working with cross-functional product teams, engineering teams, and business stakeholders.
Strong communicator with proven stakeholder management and storytelling skills; effectively conveys technical and business concepts verbally and in writing, using data and visualizations.
A resourceful problem-solver who can identify issues, explore potential solutions, and define the next course of action.
Ability to facilitate challenging conversations with business stakeholders through strong presentation skills, using data and analysis to influence decision-making outcomes.
Experience with and understanding of SQL, relational databases, and data models, and fluency with API contracts is preferred.
Night Shift IT Support Technician
Information technology analyst job in Dallas, TX
We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction.
The Role
We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction.
Hours will be: Rotating schedule
Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm
Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm
Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM
Role will be hiring for a December 2025/January 2026 start date
Key Responsibilities
Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system).
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Escalate complex problems to higher-tier support teams as necessary.
Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate.
Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
Provide excellent customer service while maintaining professionalism under pressure.
Support onboarding of new users, including setting up accounts, access, and hardware.
Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols.
Participate in shift turnover to ensure smooth knowledge transfer between teams.
Knowledge, Skills, and Abilities Required
1-2 years of experience in IT support, helpdesk, or related role.
Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications.
Basic understanding of networking (DNS, DHCP, TCP/IP, VPN).
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision during off-hours.
Preferred:
Experience in a Managed Service Provider (MSP) environment.
Certifications such as CompTIA A+, Network+, or Microsoft certifications.
Familiarity with RMM tools, ticketing systems, and remote desktop solutions.
Education & Experience
BA/BS degree, preferably in Business Administration or a related field.
MBA/MS preferred but not required.
5 years of experience in project management (MSP or IT services experience highly desirable).
PMP, CAPM, or ITIL certification a plus.
Benefits
Competitive salary based on experience and qualifications.
Health, vision, and dental benefits.
Performance-based incentives and generous bonus opportunities.
Full on-the-job training & support.
Fun, collaborative working environment and culture.
Excellent opportunities for career advancement.
Senior IT Manager(Infrastructure Operations)
Information technology analyst job in Frisco, TX
Reporting to the CIO, the Senior Manager of Infrastructure is responsible for servicing as a team leader in the Information Technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. Must have a solid background within Infrastructure, Service Desk, and Cyber Security in prior hands-on roles.
Essential Functions:
Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements.
Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime.
Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success.
Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency.
Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives.
Responsibilities & Duties:
Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service.
Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands.
Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware.
Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications.
Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software.
Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization.
Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations.
Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats.
Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols.
Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders.
Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data.
Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees.
Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support.
Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience.
Set performance goals, conduct evaluations, and provide professional development opportunities for team members.
Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services.
Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services.
Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection.
Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements.
Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience.
Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools.
Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management.
Education and Experience:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus
10+ years of experience working in Infrastructure Operations, supervising technology teams, and overseeing information technology projects required
Minimum of 5 years of experience in a leadership or management role in an IT setting required
Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems
Exceptional leadership and decision-making skills
Solid knowledge of project management principles
Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization
Project Analyst
Information technology analyst job in Dallas, TX
Job Title / Role: Project Analyst
Key Skills: (Auditing & Analysis, Midstream in Oil and Gas industry )
Experience: A minimum of 3 years related experience is required.
Shift: 8 AM - 5 PM
We at Coforge are seeking seeking a highly skilled Project Analyst with expertise in Auditing & Analysis, Midstream in Oil and Gas industry
Must-Have Skills:
Auditing & Analysis
Monitoring & Reporting on Project Health - includes but not limited to Financial, Schedule, MOCs
Monitoring & Reporting on Maintenance of Project Information - This includes Cost Tracker Information, Schedule Updates & Rebaselines, Forecast Updates, Status Updates
Monitoring & Reporting on Required Documentation - Is documentation complete and where it needs to be
Monitoring & Reporting on and Pursuing Completion of Workflow Items - includes but is not limited to AFEs and MOCs
Monitoring & Reporting on Cost Approvals and Exceptions -Fieldglass & Track Time
Analysis of Forecast/Schedule alignment
Review of Project Status Update Report
Job Plan Analysis
Supporting Annual Budget Efforts
Numerous activities associated with the validation and development of projects
Coordination and prep work for budget review meetings
Reporting
Creation of Monthly Reimbursable Spend reports
Maintenance and/or Validation of Pipeline and Tanks Outage Schedule
Generation of Report's summarizing findings from Auditing and Analysis items
Contact information:
Looking forward to receiving your profile, for more details please email at *****************************
Application Analyst
Information technology analyst job in Irving, TX
Application Analyst II
REMOTE
Application Analyst II-REMOTE -Experience with Clinical 3rd Party Applications
Experience with cardiology, radiology, lab, PACS, Sleep Lab (Cadwell) and PFT (Breeze Suite)
Monday-Friday
Senior GRC InfoSec Analyst
Information technology analyst job in Plano, TX
Direct Hire (No C2C or third-party submissions)
Schedule: 2 days onsite weekly
Interview Process: 1st round is onsite; 2nd round virtual
Responsible for driving the development, implementation, communication, and maintenance of technology policies, standards, and procedures that align with industry standards and regulatory requirements. Ensures technology processes adhere to regulatory requirements, effectively manage risks, and establish strong governance practices. Develops and implements controls, monitors compliance, and supports risk management activities.
Requirements:
Bachelor's Degree in Information Security, Computer Science, Information Technology, or a related field preferred.
Minimum of six (6)+ years' experience working in Cybersecurity GRC, policy development, risk management, or a similar field.
Experience with GRC tools (e.g., Archer, ServiceNow, OneTrust).
Proficiency in using data analysis and reporting tools (e.g., Excel, Power BI).
Relevant certifications such as CISM and/or CISA are highly desirable.
Other must haves:
Experience managing policy governance function such as leading policy updates, installing new policy, aligning regulatory & best practices
Technical Process - needs expertise around understanding of alignment & frameworks and will be working with Product Owner
Regulatory Frameworks
Preferred:
Financial services or banking background
ServiceNow IRM (Integrated Risk Management) experience
Duties:
Lead the development and implementation of comprehensive cybersecurity and IT policies, standards, and guidelines.
Continuously evaluate and update cybersecurity and IT policies to ensure they remain current and effective.
Ensure policies comply with relevant laws, regulations, and industry standards (e.g., NIST, FFIEC, GLBA, NYDFS, SOX, PCI-DSS).
Collaborate with cross-functional teams-including IT, legal, compliance, and other departments-to ensure cybersecurity policies align with business objectives.
Translate complex information and documentation into clear, user-friendly concepts.
Provide specialized expertise and consultation to perform framework-oriented risk assessments, identify deficiencies, generate reports, and recommend prioritized, actionable solutions to mitigate risks and enhance overall security posture.
Stay informed about the latest cybersecurity threats, trends, and best practices. Maintain accurate and up-to-date records of policy reviews, risk assessments, training activities, and incident responses.
Benchmark organizational policies against industry standards and best practices.
Develop and implement governance frameworks for cybersecurity policy management.
Monitor key performance indicators, conduct gap analyses and risk assessments, and implement frameworks as needed. Test and monitor the effectiveness of controls.
Establish feedback loops and analyze metrics to continuously improve cybersecurity policies based on audit findings, incident reviews, and emerging threats.
Lead and support internal and external audits and assessments of cybersecurity policies and practices. Ensure identified audit and assessment findings are tracked to closure.
Maintain comprehensive documentation of all cybersecurity policies, procedures, and related activities. Communicate policy requirements and updates to all relevant stakeholders.
Identify opportunities for innovation and improvement in cybersecurity policy and practice. Propose suitable mitigation strategies and verify the effectiveness of remediation plans.
System Engineer
Information technology analyst job in Plano, TX
About Us:
At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Systems Administrator to join our dynamic team and further our commitment to excellence.
Why Join DivergeIT?
At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.
What is the job like?
Consult with clients on their initiatives, provide Tier 3 Support, and special projects.
Provide Tier 3 Support for internal DivergeIT Teams across multiple client platforms.
Provide Technical Leadership to the Systems Operations Center and other teams.
Lead Crews formed to resolve complex technical issues.
Interact with Microsoft Advanced Support.
Administer and improve internal systems tools to improve operational support and compliance.
Act as Senior Technical lead on Security related incidents across a large client base.
Experience
Experience with designing and implementing networks with routers, switches, and multiple VLANs
Experience with implementing Active Directory environments from scratch
Powershell experience
Experience with client / server environments in Windows / SQL
What are the requirements?
5 Years of Systems Engineer experience (At least one Microsoft Expert certification within past 3 years)
Microsoft 365 expert (preferably with M365 Administrator Expert certification)
Microsoft Azure Fundamentals (AZ-900) Preferred
Microsoft Teams Configuration and Optimization Experience
Microsoft Defender (M365, Cloud & Endpoint) resolution background
Strong Network knowledge (preferably within Meraki systems) and various SMB firewall platforms
Proven background in virtualization technologies (e.g. Hyper-V, VMWare, etc.)
RMM and Network Tools Automation and Powershell scripting background
Benefits include (once eligible):
Health Insurance
Dental Insurance
Vision Insurance
Unlimited PTO
401(k) with a matching program
Project Analyst
Information technology analyst job in Dallas, TX
Job Title: Projects Analyst.
Job Type: Contract.
IS NOT OPEN TO AGENCIES.
The Projects Analyst position's focus is to support and improve the execution of client's Midstream Projects Team's portfolio of projects through supporting the Director of Projects and Project Managers. This role will support various tasks associated with managing the portfolio and individual projects in all stages of the project lifecycle, including development, initiation, funding, planning & design, execution, monitoring & controlling, and closure.
The below Functions & Job Duties include:
(Note that this role's definition and functions will continue to be refined based on the value add and needs to the team)
Managing & supporting low complexity projects
Learning our business and how we operate and support the organization.
Learning and executing our project management processes
Learning and utilizing our systems to execute projects
Leading project teams & coordinating activities to execute work
Managing project schedules, cost and procurement activities
Communication across the organization as it relates to projects
Supporting Annual Budget Efforts
Numerous activities associated with the validation and development of projects
Coordination and prep work for budget review meetings
Auditing & Analysis
Monitoring & Reporting on Project Health - includes but not limited to Financial, Schedule, MOCs
Monitoring & Reporting on Maintenance of Project Information - This includes Cost Tracker Information, Schedule Updates & Rebaselines, Forecast Updates, Status Updates
Monitoring & Reporting on Required Documentation - Is documentation complete and where it needs to be
Monitoring & Reporting on and Pursuing Completion of Workflow Items - includes but is not limited to AFEs and MOCs
Monitoring & Reporting on Cost Approvals and Exceptions - Fieldglass & Track Time
Analysis of Forecast/Schedule alignment
Review of Project Status Update Report
Job Plan Analysis
Reporting
Creation of Monthly Reimbursable Spend reports
Maintenance and/or Validation of Pipeline and Tanks Outage Schedule
Generation of Report's summarizing findings from Auditing and Analysis items
Support
Setup of Projects in our project management system
Submission for AFEs as needed
Reaching out to bidders and setting up bid events
Help with requisitions as needed
ISN Contractor OQ Verification
Maintaining Contractor Register
Uploading of Completed projects to MyDocs
Pushing AFE & MOC Approvals
T&M Time Contractor Report Requests and Reviews
Maintenance of Contractor Register
Job Plan Support
About Buchanan Technologies
Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.
Why Work at Buchanan?
At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.
Things We Are Passionate About
We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people- centric company, focused on growth and diversity for our workforce. Come join us and let's build something amazing together.
Follow Us:
LinkedIn: *******************************************************
Website: ****************
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Systems Engineer - IV
Information technology analyst job in Irving, TX
Systems Engineer - IV Duration: Contract We are seeking a highly skilled Systems Engineer - IV to join our team in Irving, Texas. This is a fully in-office position requiring presence in the office 5 days a week. The ideal candidate will have expertise in prompt engineering, GitHub Copilot, AI LLM/SLM building and fine-tuning, and core API development using AI skills. The role involves leveraging AI capabilities to enhance code development speed and quality. You will be responsible for the design and development of medium to highly complex systems within the NSA architecture. This position also requires collaboration with IT and business partners to deliver NSA, MARVEL, and OMNI deliverables.
Responsibilities:
Design and develop medium to highly complex systems in NSA architecture.
Collaborate with GTS and business stakeholders to implement business requirements.
Work closely with business owners and subject matter experts on requirements gathering and design.
Implement Agile practices on all project and development work.
Ensure system reliability, scalability, and adherence to best security practices.
Develop and deliver high-quality tested code in collaboration with a global team of developers.
Drive the consolidation of tools and automation of performance results and data.
Work closely with the Quality Assurance team to ensure code quality and timely delivery of fixes for defects.
Lead medium to large-sized projects using both offshore and onshore resources, providing guidance to junior staff members.
Provide technical direction on solutions for various interfaces and APIs for internal and external systems.
Act as a technical SME for the eCommerce system and lead development teams.
Qualifications:
Bachelor's degree in computer science, software engineering, or a related field, or four or more years of work experience.
Six or more years of relevant experience demonstrated through work, military experience, or specialized training.
Experience in Java 8 reactive programming.
Knowledge of Spring Boot framework and its various modules.
Experience with REST services using JSON structures and methods like GET, POST, and PUT.
Experience with PNO layer and Cassandra DB.
Proficiency in Microservices, AWS, Docker, Kubernetes containerization, EKS, and GraphQL.
Experience with DevOps tools such as GIT, Jenkins, JIRA, Ansible, and Test-Driven Development tools (e.g., JUnit, Selenium, Sonar, Kibana, Grafana).
Experience in designing, developing, and troubleshooting API proxies.
Knowledge of service-oriented multi-tier applications.
Ability to manage multiple assignments and deliver integrated roadmaps for system maintenance and development.
Superior written and oral communication skills.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $60 - $65
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Systems Engineer
Information technology analyst job in Dallas, TX
Local growing TEAM is looking for a Systems Engineer that will wear many hats! This is a hybrid role and comes with alot of opportunity for growth!
What You'll Do:
- Tier 2 & 3 escalation for support (employee & corporate application) related issues
- Troubleshooting and management of user provisioning processes and applications in brand focused Okta orgs
- Systems engineering, administration and projects within Google, Okta, Slack, JAMF, Workspace One,
- Technical onboarding and ongoing support of users in multiple offices and countries
- Update and maintain computer and mobile device management policies in Jamf/Ivanti/Workspace One
- Diagnose, troubleshoot, research complex employee and platform issues
- Hardware deployment, software installation and maintenance of user machines
- Configuration and support of Zoom rooms and other AV equipment
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Assist in determining where systems, infrastructure, automation and workflows are needed
- Work with key stakeholders and end users to identify and implement new processes and technologies
- Work closely with the international Business Technology team on portfolio-wide projects
What You'll Need:
- 5+ years of experience in end user IT and infrastructure support, Windows environment
- Good documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction
- OS Experience: MacOS, Windows 10, iOS, Android
- Software Platforms: Okta, Google Workspace, Zoom, Slack
Systems Engineer Tier 2.5 (MSP)
Information technology analyst job in Denton, TX
A growing cybersecurity focused MSP in the Denton area is seeking a Systems Engineer Tier 2.5 to support continued client growth and help deliver infrastructure improvements across Microsoft cloud and on prem environments. This position is well suited for an engineer who enjoys a mix of escalations, discovery work, and steady project execution while working closely with senior technical leadership.
What You Will Do
• Participate in technical discovery, requirements gathering, and gap analysis across client environments
• Implement improvements within Microsoft 365, Azure, Intune, and Entra ID
• Support project work such as migrations, server refreshes, virtualization updates, and security hardening
• Handle escalations involving Windows Server, Exchange, identity, and connectivity issues
• Assist with scoping, documentation, and project planning in partnership with senior engineers
• Maintain organized documentation and follow established standards and best practices
What You Bring
• MSP experience required
• Experience with Windows 10 and 11 and Windows Server 2016, 2019, and 2022
• Knowledge of Microsoft Exchange 2016 and 2019
• Strong experience with Azure, Microsoft 365, Intune, and Entra ID
• Experience with Hyper V, VMware, and ESXi
• Solid troubleshooting skills, clear communication, and good documentation habits
Compensation and Benefits
• Salary range $100,000 to $110,000
• Medical, dental, vision, and life insurance
• Ongoing certification support and access to Microsoft cloud partner training resources
System Engineer
Information technology analyst job in Allen, TX
Must Have Technical/Functional Skills
1. Basic to moderate understanding of Salesforce.
2. Strong understanding of SQL, including the ability to write and analyze queries.
3. Familiarity with Linux file systems and basic commands.
4. Experience with or understanding ServiceNow for IT service management
5. Basic knowledge of ETL (Extract, Transform, Load) processes and tools.
6. Proficiency in working with XML and JSON file formats
7. Experience in interacting with RESTful APIs.
8. Familiarity with Splunk for searching, monitoring, and analyzing machine-generated data.
9. Experience in using testing tools for API testing and development such as Postman.
Roles & Responsibilities
10. Collaborates with client team(s) to improve their level of technical knowledge and understanding of products.
11. Assists the client team(s) with coordinating scheduling of project processing steps and how to use priority
requests appropriately.
12. Acts as technical resource to sales personnel on existing accounts or running tests for prospective accounts for
the client team(s).
13. Documents change and additions to internal technical processes and on client-specific projects and disseminate
information to appropriate personnel.
14. Interprets client specifications and instructions of high complexity for Technical Solutions personnel and explains
how to appropriately apply theory to this practice.
15. Defines and implements quality control/troubleshooting standards and procedures for the department.
16. Creates and provides necessary quality control reports, output files, and summarized data reports.
Salary Range $110,00 to 115,000 a year.