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Become An Information Technology Analyst

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Working As An Information Technology Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $69,402

    Average Salary

What Does An Information Technology Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Analyst jobs

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Information Technology Analyst Career Paths

Information Technology Analyst
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Project Manager Senior Manager Director Of Information
Chief Technology Officer
11 Yearsyrs
Data Analyst Project Coordinator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Business Analyst Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Data Analyst Finance Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Business Analyst Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Lead Technician Systems Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Information Technology Manager Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Senior Business Analyst Project Manager
Program Manager
8 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Consultant Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Programmer Analyst 4.0 years
Technology Officer 3.7 years
Senior PC Analyst 3.6 years
LAN Analyst 3.4 years
Systems Analyst 3.4 years
Senior Analyst 3.3 years
Computer Analyst 3.3 years
Network Technician 3.1 years
Systems Support 3.1 years
PC Support Analyst 3.0 years
Systems Consultant 3.0 years
Business Analyst 3.0 years
Analyst Lead 2.9 years
Design Analyst 2.8 years
Technical Analyst 2.8 years
Operations Analyst 2.7 years
MIS Analyst 2.7 years
PC Analyst 2.7 years
Database Analyst 2.5 years
Consultant 2.4 years
Solutions Analyst 2.4 years
Analyst 2.4 years
Support Analyst 2.3 years
Deployment Analyst 2.2 years
Help Desk Analyst 2.1 years
Top Employers Before
Consultant 4.0%
Internship 3.8%
Top Employers After
Consultant 6.7%
Analyst 3.9%

Information Technology Analyst Demographics

Gender

Male

66.6%

Female

31.1%

Unknown

2.3%
Ethnicity

White

69.3%

Asian

16.6%

Hispanic or Latino

9.9%

Unknown

3.2%

Black or African American

1.0%
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Languages Spoken

Spanish

40.7%

French

12.5%

Hindi

5.3%

Portuguese

5.0%

Mandarin

4.2%

German

3.9%

Russian

3.6%

Carrier

3.3%

Japanese

3.3%

Chinese

3.0%

Italian

2.7%

Arabic

2.4%

Cantonese

2.1%

Vietnamese

1.8%

Korean

1.5%

Urdu

1.5%

Turkish

0.9%

Ukrainian

0.9%

Greek

0.9%

Polish

0.9%
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Information Technology Analyst Education

Schools

University of Phoenix

24.0%

Strayer University

8.6%

University of Maryland - University College

7.3%

University of Houston

5.3%

George Mason University

4.3%

Pennsylvania State University

3.8%

More Tech Institute

3.8%

Texas A&M University

3.7%

DePaul University

3.6%

Drexel University

3.6%

Western Governors University

3.6%

American InterContinental University

3.4%

Kaplan University

3.3%

Arizona State University

3.2%

University of Texas at Dallas

3.2%

University of North Carolina at Greensboro

3.2%

Northeastern University

3.2%

George Washington University

3.1%

San Jose State University

3.0%

Illinois State University

2.9%
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Majors

Business

18.2%

Computer Science

15.5%

Information Technology

11.2%

Computer Information Systems

10.6%

Management Information Systems

4.9%

Information Systems

4.8%

Electrical Engineering

4.8%

Computer Networking

4.1%

Computer Engineering

3.7%

Management

3.0%

Finance

2.9%

Accounting

2.7%

Project Management

2.4%

Computer Applications

2.2%

Electrical Engineering Technology

1.7%

Communication

1.6%

Computer Systems Security

1.5%

Engineering

1.5%

Criminal Justice

1.3%

Marketing

1.3%
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Degrees

Bachelors

45.5%

Masters

24.7%

Other

14.7%

Associate

9.9%

Certificate

3.5%

Diploma

1.1%

Doctorate

0.7%

License

0.0%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Analyst Salaries

Job Title Company Location Start Date Salary
IT Applications Analyst Edifecs, Inc. Bellevue, WA Apr 05, 2016 $177,112 -
$187,000
IT Analyst Princeton Information, Ltd. Reston, VA Jun 27, 2016 $154,438
IT-SR. Staff Information SEC Analyst Cadence Design Systems, Inc. San Jose, CA Aug 15, 2016 $151,134 -
$188,500
IT Management Analyst Tredence Inc. San Jose, CA Oct 19, 2016 $150,405
IT Security/Program Analyst Arista Networks, Inc. Santa Clara, CA Oct 19, 2015 $150,000
Business Solutions IT Analyst TD Securities (USA) LLC New York, NY Dec 12, 2016 $150,000
IT Application Analyst II Amazon Corporate LLC Seattle, WA Sep 05, 2016 $147,652
Principal IT Analyst Maxim Integrated Products, Inc. San Jose, CA Sep 30, 2016 $147,000
IT Project Analyst Splunk San Francisco, CA Jul 18, 2016 $145,725
ERP Finance/Supply Chain IT Analyst Pharmacyclics LLC Sunnyvale, CA Jul 23, 2015 $145,040
IT Security Analyst IV The TJX Companies, Inc. Marlborough, MA Aug 22, 2016 $145,000
IT Security Analyst 3 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Aug 17, 2016 $144,576
IT Application Analyst III Amazon Corporate, LLC Seattle, WA Nov 21, 2016 $140,000
IT R&D Operations Analyst Pharmacyclics LLC Sunnyvale, CA Jun 13, 2016 $140,000
IT Analyst Skoruz Technologies, Inc. Industry, CA Sep 28, 2016 $91,700
IT Applications Analyst-Principal Cummins Inc. Columbus, IN Oct 10, 2016 $91,600 -
$112,800
IT Applications Analyst Principal Cummins Inc. Columbus, IN Aug 15, 2016 $91,600 -
$112,800
IT Technical Analyst Principal Cummins Inc. Columbus, IN Dec 16, 2016 $91,600 -
$112,800
IT Relationship Analyst Metlife Group, Inc. Islandia, NY Mar 15, 2016 $91,562 -
$100,900
IT Analyst Vandoo LLC Dba Vaandu West New York, NJ Dec 23, 2016 $91,562
IT Analyst Peri Software Solutions, Inc. New York, NY Nov 05, 2016 $91,562
Equities IT Applications Analyst Barclays Services Corp. New York, NY Oct 26, 2015 $91,562 -
$105,000
IT Analyst-SQL Developer Abercrombie & Fitch Management Co. New Albany, OH Sep 20, 2016 $76,253
IT Analyst, Data Engineering Abercrombie & Fitch Management Co. New Albany, OH Jun 14, 2016 $76,253
IT Security Analyst EMC Corporation Bedford, MA Sep 16, 2015 $76,190 -
$87,400
BI Analyst, IT Electrolux Home Products, Inc. Charlotte, NC Nov 05, 2016 $76,086 -
$90,000
IT Application Analyst-Store Systems Ross Stores, Inc. Dublin, CA May 07, 2016 $76,000 -
$100,000
IT Analyst Xoriant Corporation San Ramon, CA Jun 06, 2016 $76,000
IT Analyst-Middle Ware Administrator Pisoft, Inc. Omaha, NE Sep 09, 2015 $76,000
IT Security Analyst Software Technology, Inc. Princeton, NJ Sep 26, 2015 $76,000

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Top Skills for An Information Technology Analyst

HardwareProceduresDataWarehouseCustomerServiceActiveDirectoryPl/SqlRemoteSupportWebDesktopSupportInfrastructurePCTroubleTicketsFinancialSetupTechnicalSupportVPNWindowsXPSharepointUnixProjectManagement

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Top Information Technology Analyst Skills

  1. Hardware
  2. Procedures
  3. Data Warehouse
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented a PC hardware upgrade for a mail folding system, saving $15,000 in licensing costs.
  • Followed internal procedures for change management, incident management and escalation.
  • Project Description GE has been functioning on the existing Data Warehouse which is based on ORACLE data mart.
  • Led 5-member team technicians to provide guidance for handling and resolving support calls professionally with outstanding customer service.
  • Facilitated the first phase of a project to upgrade multiple domains to Active Directory 2003.

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