Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Lead IT Analyst||Populus Group LLC||Jersey City, NJ||Nov 07, 2016||$187,830|
|Practice Expert and Senior IT Analyst||Westernacher & Partner Consulting Inc.||Plano, TX||Jun 20, 2016||$180,000|
|IT Applications Analyst||Edifecs, Inc.||Bellevue, WA||Apr 05, 2016||$177,112 -
|IT Analyst||Princeton Information, Ltd.||Reston, VA||Jun 27, 2016||$154,438|
|IT-SR. Staff Information SEC Analyst||Cadence Design Systems, Inc.||San Jose, CA||Aug 15, 2016||$151,134 -
|IT Management Analyst||Tredence Inc.||San Jose, CA||Oct 19, 2016||$150,405|
|Business Solutions IT Analyst||TD Securities (USA) LLC||New York, NY||Dec 12, 2016||$150,000|
|IT Application Analyst II||Amazon Corporate LLC||Seattle, WA||Sep 05, 2016||$147,652|
|Principal IT Analyst||Maxim Integrated Products, Inc.||San Jose, CA||Sep 30, 2016||$147,000|
|IT Project Analyst||Splunk||San Francisco, CA||Jul 18, 2016||$145,725|
|ERP Finance/Supply Chain IT Analyst||Pharmacyclics LLC||Sunnyvale, CA||Jul 23, 2015||$145,040|
|IT Application Analyst III||Amazon Corporate, LLC||Seattle, WA||Nov 21, 2016||$140,000|
|IT R&D Operations Analyst||Pharmacyclics LLC||Sunnyvale, CA||Jun 13, 2016||$140,000|
|IT Principal Analyst 2, Application Services||Directv LLC||El Segundo, CA||Sep 30, 2016||$137,228|
|Senior IT Database Analyst||Optum Services, Inc.||San Antonio, TX||Jun 10, 2016||$94,869|
|Senior IT Analyst, IT Quality & Regulatory Compliance||Biogen IDEC||Weston, MA||Feb 10, 2015||$94,500|
|IT ERP Analyst Lead||Regal-Beloit Corporation||Grafton, WI||May 15, 2015||$94,483|
|IT SR. Analyst 2, IT Software Quality Assurance||Directv LLC||El Segundo, CA||Mar 23, 2015||$94,453 -
|IT SR Analyst 2, IT Software QA||Directv LLC||El Segundo, CA||Nov 05, 2015||$94,453 -
|IT Principal Analyst 1, IT Software QA||Directv LLC||El Segundo, CA||May 21, 2015||$94,453 -
|IT Principal Analyst 1, IT Software QA||Directv LLC||El Segundo, CA||Jun 23, 2015||$94,453 -
|IT Principal Analyst 1, IT Software QA||Directv LLC||El Segundo, CA||Nov 19, 2015||$94,453 -
|Senior IT Data Analytics Analyst||Optum Services, Inc.||Santa Ana, CA||Dec 18, 2015||$88,900 -
|IT Analyst||IBM India Private Limited||Waltham, MA||Jul 14, 2016||$88,858|
|External IT Risk Analyst||PHH Corporation||NJ||Aug 28, 2016||$88,823 -
|IT ETL Informatica Developer, Senior Analyst||CVS Pharmacy, Inc.||Smithfield, RI||Jun 01, 2015||$88,554|
|Analyst IT Automation||Jetblue Airways||Islandia, NY||Dec 11, 2015||$88,500|
|IT Mainframe Operations Senior Analyst||CVS Pharmacy, Inc.||Lincoln, RI||Apr 21, 2015||$88,252|
|IT SR. Analyst 2, Business Analysis||Directv LLC||El Segundo, CA||Nov 12, 2015||$88,200 -
|SR. IT Applications Analyst||Regal Beloit Corporation||Grafton, WI||Aug 11, 2015||$88,150 -
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