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Become An Information Technology Analyst

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Working As An Information Technology Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $69,402

    Average Salary

What Does An Information Technology Analyst Do

An Information Technology Analyst designs and implements information systems that optimize organizational efficiency. They are also responsible for defining and enhancing any computer applications that are used by the company.

How To Become An Information Technology Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Analyst jobs

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Real Information Technology Analyst Salaries

Job Title Company Location Start Date Salary
Lead IT Analyst Populus Group LLC Jersey City, NJ Nov 07, 2016 $187,830
Practice Expert and Senior IT Analyst Westernacher & Partner Consulting Inc. Plano, TX Jun 20, 2016 $180,000
IT Applications Analyst Edifecs, Inc. Bellevue, WA Apr 05, 2016 $177,112 -
IT Analyst Princeton Information, Ltd. Reston, VA Jun 27, 2016 $154,438
IT-SR. Staff Information SEC Analyst Cadence Design Systems, Inc. San Jose, CA Aug 15, 2016 $151,134 -
IT Management Analyst Tredence Inc. San Jose, CA Oct 19, 2016 $150,405
Business Solutions IT Analyst TD Securities (USA) LLC New York, NY Dec 12, 2016 $150,000
IT Application Analyst II Amazon Corporate LLC Seattle, WA Sep 05, 2016 $147,652
Principal IT Analyst Maxim Integrated Products, Inc. San Jose, CA Sep 30, 2016 $147,000
IT Project Analyst Splunk San Francisco, CA Jul 18, 2016 $145,725
ERP Finance/Supply Chain IT Analyst Pharmacyclics LLC Sunnyvale, CA Jul 23, 2015 $145,040
IT Application Analyst III Amazon Corporate, LLC Seattle, WA Nov 21, 2016 $140,000
IT R&D Operations Analyst Pharmacyclics LLC Sunnyvale, CA Jun 13, 2016 $140,000
IT Principal Analyst 2, Application Services Directv LLC El Segundo, CA Sep 30, 2016 $137,228
Senior IT Database Analyst Optum Services, Inc. San Antonio, TX Jun 10, 2016 $94,869
Senior IT Analyst, IT Quality & Regulatory Compliance Biogen IDEC Weston, MA Feb 10, 2015 $94,500
IT ERP Analyst Lead Regal-Beloit Corporation Grafton, WI May 15, 2015 $94,483
IT SR. Analyst 2, IT Software Quality Assurance Directv LLC El Segundo, CA Mar 23, 2015 $94,453 -
IT SR Analyst 2, IT Software QA Directv LLC El Segundo, CA Nov 05, 2015 $94,453 -
IT Principal Analyst 1, IT Software QA Directv LLC El Segundo, CA May 21, 2015 $94,453 -
IT Principal Analyst 1, IT Software QA Directv LLC El Segundo, CA Jun 23, 2015 $94,453 -
IT Principal Analyst 1, IT Software QA Directv LLC El Segundo, CA Nov 19, 2015 $94,453 -
Senior IT Data Analytics Analyst Optum Services, Inc. Santa Ana, CA Dec 18, 2015 $88,900 -
IT Analyst IBM India Private Limited Waltham, MA Jul 14, 2016 $88,858
External IT Risk Analyst PHH Corporation NJ Aug 28, 2016 $88,823 -
IT ETL Informatica Developer, Senior Analyst CVS Pharmacy, Inc. Smithfield, RI Jun 01, 2015 $88,554
Analyst IT Automation Jetblue Airways Islandia, NY Dec 11, 2015 $88,500
IT Mainframe Operations Senior Analyst CVS Pharmacy, Inc. Lincoln, RI Apr 21, 2015 $88,252
IT SR. Analyst 2, Business Analysis Directv LLC El Segundo, CA Nov 12, 2015 $88,200 -
SR. IT Applications Analyst Regal Beloit Corporation Grafton, WI Aug 11, 2015 $88,150 -

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Top Skills for An Information Technology Analyst


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Top Information Technology Analyst Skills

  1. Hardware
  2. Procedures
  3. Data Warehouse
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented a PC hardware upgrade for a mail folding system, saving $15,000 in licensing costs.
  • Followed internal procedures for change management, incident management and escalation.
  • Project Description GE has been functioning on the existing Data Warehouse which is based on ORACLE data mart.
  • Led 5-member team technicians to provide guidance for handling and resolving support calls professionally with outstanding customer service.
  • Facilitated the first phase of a project to upgrade multiple domains to Active Directory 2003.

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