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Information technology analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Austin McCoy,

Michael McLaughlin

Information technology analyst example skills

Below we've compiled a list of the most critical information technology analyst skills. We ranked the top skills for information technology analysts based on the percentage of resumes they appeared on. For example, 9.2% of information technology analyst resumes contained infrastructure as a skill. Continue reading to find out what skills an information technology analyst needs to be successful in the workplace.

15 information technology analyst skills for your resume and career

1. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how information technology analysts use infrastructure:

Project: Analyze existing infrastructure and security policies through penetration testing, vulnerability assessment and risk assessment to ensure SOX compliance.
Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure, network security operations and Continuous Monitoring processes.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology analysts use customer service:

Manage Help Desk email and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.
Maximized profitability through superior customer service, effective, prompt communication and follow-up on all pending matters with the customer.

3. Security Policies

Here's how information technology analysts use security policies:

Maintain familiarity and adherence to all business Security policies and procedures while maintaining the relationship of Security balanced against business functionality.
Performed extensive research of technology based equipment to comply with security policies and to keep up with technological advances.

4. Switches

Here's how information technology analysts use switches:

Design, Install and Trouble Shooting Networking devices such as Routers, Switches, and Network appliances, servers and others.
Updated, Installing, Configuring, Integrating Cisco 2600, 2851 routers and 3550, 3750 Catalyst switches for EOL projects.

5. Encryption

Here's how information technology analysts use encryption:

Investigated anomalies found in DLP and database encryption logs discreetly and reported findings resulting in forensic investigation and possible litigation.
Maintain network security by enforcing policies, using encryption software and regularly educating users on IT systems security procedures.

6. Project Management

Here's how information technology analysts use project management:

Perform regular project management activities including tracking and intervention to ensure programs are delivered to scope, budget and schedule expectations.
Present quarterly and monthly expense figures to I/S leadership and identify opportunities and recommendations for both expense and project management purposes.

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7. HIPAA

Here's how information technology analysts use hipaa:

Conduct continuous monitoring of implemented security protection controls to ensure they are in compliance with HIPAA and federal regulatory guidance.
Conducted gap analysis of HIPAA mandated security controls and provided remediation planning and execution oversight.

8. NIST

Here's how information technology analysts use nist:

Conducted network vulnerability assessments using NIST Special publication 800-53 to evaluate identified system vulnerabilities and developed remediation plans and security procedures.
Analyzed security reports for security vulnerabilities in accordance with the organization Continuous Monitoring Plan and NIST 800-137.

9. Cloud Security

Here's how information technology analysts use cloud security:

Develop reference architectures and proof of concept implementations of cloud security environments.
Recognize, adopt, utilize, and teach best practices in cloud security engineering.

10. Data Analysis

Here's how information technology analysts use data analysis:

Developed business plans from competitive analysis, market analysis, data analysis and research to design industry compliant new business models.
Evaluated data inconsistencies, used standard data analysis practices for investigation, made accurate inferences and prepared analysis reports.

11. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology analysts use linux:

Worked as a team to develop and integrate Python applications to automate and standardize website functionality in a Linux environment.
Conducted maintenance and troubleshooting of enterprise applications, including ongoing administration of Linux environments.

12. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology analysts use technical support:

Created system for Enterprise Technical support department that provided more transparency between technicians and customers; improving overall quality and efficiency.
Managed all aspects of the information systems including technical support, documentation, process improvement and user access management.

13. Risk Assessments

The process of analyzing and identifying the acts or events that have the potential to negatively affect an individual, asset, or business is called risk assessment. Risk assessments are important because they form an integral part of an organization as well as occupational safety plans

Here's how information technology analysts use risk assessments:

Performed risk assessments and executes tests of data processing system to ensure functioning of data processing activities and security measures.
Provided insight into area operations, systems functionality, technical instructions, risk assessments, and processes documentation.

14. Business Processes

Here's how information technology analysts use business processes:

Created systems, scripts, and data import/export processes to facilitate automation and proactive data checking/notification for critical business processes.
Performed analysis of legacy systems, data exposures, interface requirements, business processes and aligned to enterprise solution implementation.

15. Data Loss Prevention

Here's how information technology analysts use data loss prevention:

Project lead for DLP (data loss prevention) global implementation - platform architecture, agent configuration/deployment and policy development.
Provide support for Data Loss Prevention (DLP) platform including analysis and implementation of data loss prevention requirements.

5 Information Technology Analyst resume examples

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What skills help Information Technology Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology analyst resumes?

Austin McCoy

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville

-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What soft skills should all information technology analysts possess?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

The ability to work well with people.

What hard/technical skills are most important for information technology analysts?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

Solid understanding of the technology stack (from desktops to cloud), including at least one programming language at certification level and object-oriented design skills that include exclusivity, patterns, and data design both in relational and document databases.

What information technology analyst skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology analysts need?

Missy Gutkowski

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What technical skills for an information technology analyst stand out to employers?

Melody Buckner Ph.D.

Associate Vice Provost | Digital Learning and Online Initiatives, Assistant Professor of Practice, University of Arizona

The ability to communicate via technology will be essential in the workplace. Employees will be required to navigate virtual environments, networks, privacy and security issues. Digital literacy should become digital fluency. We need to go beyond be familiar with digital skills and become comfortable or entrenched in these skills. Example: don't just drive the car but know how the car is made and be able to fix it.

Do you want to know more?

List of information technology analyst skills to add to your resume

The most important skills for an information technology analyst resume and required skills for an information technology analyst to have include:

Infrastructure
Customer Service
Security Policies
Switches
Encryption
Project Management
HIPAA
NIST
Cloud Security
Data Analysis
Linux
Technical Support
Risk Assessments
Business Processes
Data Loss Prevention

Java
OS
SharePoint
Strong Analytical
Cloud Computing
PC
ITIL
SOX
Unix
Computer System
Excellent Interpersonal
Management System
Patients
Jenkins
Provisioning

Ruby
HR
SQL Server
SDLC
Visio
Strong Problem-Solving
Windows Server
Desktop Support
ERP
VPN
Software Applications
Emerging Technologies
PL/SQL
HTML

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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