Top Information Technology Analyst Skills

Below we've compiled a list of the most important skills for an Information Technology Analyst. We ranked the top skills based on the percentage of Information Technology Analyst resumes they appeared on. For example, 6.1% of Information Technology Analyst resumes contained Data Analysis as a skill. Let's find out what skills an Information Technology Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Analyst resumes in 2020. Read below to see the full list.

1. Data Analysis

high Demand
Here's how Data Analysis is used in Information Technology Analyst jobs:
  • Developed business plans from competitive analysis, market analysis, data analysis and research to design industry compliant new business models.
  • Lead data analysis for the operational model simplification of infrastructure and platform services provisioning towards metrics improvement by 20%.
  • Evaluated data inconsistencies, used standard data analysis practices for investigation, made accurate inferences and prepared analysis reports.
  • Participated in ongoing decisions concerning data collection, study design, methodology, and data analysis.
  • Build reports for sales representatives and management related to CSOS implementation for trending and data analysis.
  • Created in Excel, data analysis and forecasting models which identified opportunities for cost optimization.
  • Developed and managed several databases and provided data analysis for information within the systems.
  • Demonstrated and tested 4D Visualization Application used for data analysis and reconstruction.
  • Performed data analysis and data profiling for optimal data designs.
  • Performed multiple data analysis for solutions on subsequent application revisions.
  • Develop and present compensation recommendations based on data analysis.
  • Conducted data analysis to improve software efficiency.
  • Conduct data analysis and cross-functional dependency analysis.
  • Maintained and developed SQL scripts, indexes, complex queries, stored procedure and functions for data analysis and data extraction.
  • Delivered project status report, risk assessment report and data analysis (SQL) reports to upper management on timely basis.
  • Design Oracle application to store and transfer data to Capacity traders and EOL through data analysis and data mapping appropriately.
  • Gathered project requirements using interviews, use cases, data analysis, and other tools to properly understand desired functionality.
  • Developed the high level requirements and systems process flows in the data analysis group to interface with the data warehouse.
  • Perform database configuration, query changes and data imports as directed by the Senior Manager, Reporting and Data Analysis.
  • Designed ERD's and logical models to illustrate and document data flow/modeling, and design of data analysis build.

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2. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Analyst jobs:
  • Manage Help Desk email and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.
  • Maximized profitability through superior customer service, effective, prompt communication and follow-up on all pending matters with the customer.
  • Received commendations from internal customers and members of the management team for providing outstanding customer service on numerous projects.
  • Promoted to oversee front-office operations while consistently providing impeccable customer service: Skills Used Problem Solving and troubleshooting.
  • Focus on customer service, seeking ways to improve overall financial position through technology enhancements and new development.
  • Determined and resolved or escalated technical issues for five satellite locations providing exceptional customer service to end users.
  • Provide professional, courteous customer service to all customers maintaining communications with customers and technical experts until resolution.
  • Collaborated with business partners and team members to create innovative solutions that deliver an extraordinary customer service.
  • Recognized by senior management for consistently providing outstanding customer service that supported the organizations overall mission.
  • Provided PeopleSoft and ImageNow post-implementation functional assistance and support focus on customer service and issue resolution.
  • Provided technical support/design input for sales and marketing, order management and customer service sub-processes.
  • Maintained the company image by providing excellent customer service to every business partner that called.
  • Helped resolve customer service-related IT issues and contributed towards improving overall customer service and satisfaction.
  • Provide daily customer service to internal and external customers regarding hardware and software concerns.
  • Well-developed Customer Service related skills in computer operations of technical and Help Desk support.
  • Provide excellent five star customer service through accurate information provided to customers and colleagues.
  • Diagnosed and resolved technical and end-user problems in a customer service oriented, environment.
  • Recognized for excellent customer service and systems knowledge in handling of technical security requests.
  • Provided Second level customer service, incident management and routine systems support services.
  • Acted as customer service liaison to internal customers including problem-solving and follow-up.

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3. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Analyst jobs:
  • Maintained file and directory security in accordance with Sarbanes-Oxley and FDA regulations, using Active Directory and Exchange Management Console.
  • Performed various network administration tasks utilizing Windows Active Directory for researching user access privileges and granting group rights.
  • Created and maintained departmental organizational units in Active Directory, including analyzing and implementing group policy needs.
  • Developed and supported tools and processes to eliminate manual interaction with Active Directory for account management.
  • Managed multiple accounts individually for a wide variety of users across different locations using Active Directory.
  • Reinforced and supported operations executing professional network administration functions and administered group policies via Active Directory.
  • Supported and administered Windows 2003 Active Directory, including user account setup and security.
  • Performed security analysis and change group and user permissions within Active Directory as necessary.
  • Secured network with global policy and active directory integration to protect company assets.
  • Performed user account maintenance as required both in Active Directory/Windows and AS/400 environments.
  • Manage four global Active Directory domains consisting of approximately 53,000 user account objects.
  • Configured Active Directory and created Domain controller and additional domain controller for redundancy.
  • Maintained a Microsoft Windows-based operating environment and administered Active Directory and Exchange.
  • Support users and user equipment internally and externally using Microsoft Active Directory.
  • Provide system administration for the Central Kentucky Organization Unit in Active Directory.
  • Established and maintained network connectivity using Active Directory for authorized users.
  • Enhanced system security by implementing Active Directory and Group Policy Objects.
  • Coordinated audit strategy and assessed gap analysis of Active Directory deployment.
  • Completed Active Directory user records update to reflect accurate personnel information.
  • Manage policy and security administration with Active Directory and DNS.

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4. Pl/Sql

high Demand
Here's how Pl/Sql is used in Information Technology Analyst jobs:
  • Developed the various PL/SQL packages/procedures as part of Customized modules data archiving.
  • Implemented Business Rules using PL/SQL Procedure/Packages with complex water fall calculations.
  • Developed Oracle Queries and utilized PL/SQL extensively.
  • Engaged in development of ORACLE database reporting subsystem written in C and PL/SQL that comprised over 40 daily and monthly reports.
  • Worked at as a temp data entry specialist, querying and compiling data using PL/SQL, Excel spreadsheets and Access program
  • Job Responsibilities: Development of various Procedures, Triggers and database Packages using SQL and Pl/SQL on Oracle databases.
  • Developed highly available web application using Struts, Hibernate and Java, as well as some PL/SQL code.
  • Designed and implemented a reporting system for the in-house middle-office system using Oracle PL/SQL and Microsoft IIS.
  • Created Packages, Procedures, Functions, Triggers, Cursors using PL/SQL in UNIX and Windows environment.
  • Developed PL/SQL program to perform data validation * Involved in End-to-End Integration testing and Unit Testing.
  • Experience with Oracle SQL and PL/SQL programming and database utility programs like TOAD and SQL navigator.
  • Created PL/SQL Functions, Triggers and Stored Procedures to meet the requirement of the Project.
  • Developed Cash Management Conversion PL/SQL script, to insert data into Transaction Codes Table.
  • Developed various PL/SQL packages, wrappers for the API's, tables and synonyms.
  • Developed PL/SQL procedures to load flat files and third party data into Oracle database.
  • Designed and developed PL/SQL packages, stored procedures to create aggregate tables for MicroStrategy.
  • Trained PNC and TCS associates on OFSAA Platform and Forms Framework, Oracle PL/SQL.
  • Worked on performance tuning for various reports, custom forms and PL/SQL programs.
  • Created PL/SQL program units to include DML, DDL statements using Dynamic SQL.
  • Designed and developed existing applications using Oracle Forms, Oracle Reports and PL/SQL.

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5. Desktop

high Demand
Here's how Desktop is used in Information Technology Analyst jobs:
  • Maintained user security accounts for Server 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.
  • Self-managed and developed numerous network reconfiguration projects doing all Network Administration, Network Infrastructure and Desktop Support Company wide.
  • Interact with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly.
  • Maintained the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
  • File server, PC desktop/laptop/workstation software and hardware configuration and support for internal deployment.
  • Provide limited laptop/desktop support to end users concerning the functionality of issued certificates.
  • Coordinated semi-annual Computer Security Fair for cleaning desktops and installing security software.
  • Worked on WinForms for desktop applications and implemented Code access security.
  • Focused on evaluating business requirements and establishing web based/desktop applications.
  • Configure and troubleshoot Advanced Desktop Configurations.
  • Network administration and desktop support.
  • Provide development of support services on a wide variety of computing platforms ranging from desktop to super-server processing on the mainframe.
  • Acted as project lead under Network Operations Manager for plant wide PC refresh 750 PC's (desktops and laptops).
  • Provide software, server, and desktop hardware support for 45 local end-users and 15 remote access end-users and 19 Servers.
  • Execute Window 7, quarterly updates with the eventual phase out with the implementation of window 7 image laptops and desktop.
  • Experience with remote access for desktop support to Dell Latitude tablets and computers running on Microsoft Windows 10 OS for troubleshooting.
  • Respond to daily incoming level 2 desktop related issues in a corporate Windows XP environment, using the Remedy Tracking system.
  • Configured DHCP reservations and provided level 1 network support for servers, desktops, laptops, printers and hand-held scanners.
  • Provided level 1 and 2 desktop and mobile device support for over 10,000 users in the Missouri and Illinois region.
  • Diagnose, troubleshoot and repair all printers and Dell desktops and laptops running Microsoft Office 2003 and Microsoft Windows XP.

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6. Infrastructure

high Demand
Here's how Infrastructure is used in Information Technology Analyst jobs:
  • Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure, network security operations and Continuous Monitoring processes.
  • Led disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
  • Engineered and designed a reliable secure DCN utilizing TCP/IP Infrastructure to provide connectivity to critical local and remote sites communications facilities.
  • Perform information system threat assessments and analyst to identify infrastructure vulnerability and provide security protection control strategies to mitigate security risk.
  • Validate the pricing and overall costs associated with the infrastructure based on negotiated pricing structures; conduct preliminary contract negotiations.
  • Contract position to design & implement the computing infrastructure for a new Ryder Logistics warehouse/distribution facility in Lansing, Michigan.
  • Work with vendors to leverage strategic technology initiatives/projects to improve the quality and performance of the company network infrastructure.
  • Generated 15% increase in research through reductions in lab downtime by developing and implementing technical infrastructure maintenance procedures.
  • Ensured optimal availability and security for agency systems and infrastructure; directed and maintained system and network security devices.
  • Redesigned business processes for $12M landscaping corporation & modified IT infrastructure in support of strategic business initiatives.
  • Conducted Information Technology Application & Infrastructure cost & pricing development research ensuring the efficient delivery of service value.
  • Applied advanced technical knowledge aligned to either a specific portion of the infrastructure or specific business partner/customer.
  • Manage projects that rebuild voice/data infrastructure of new acquisitions or existing Parker facilities, including structured cabling.
  • Maintained and controlled computer network server and infrastructure by supporting workstation and forensic tool hardware and software.
  • Managed and documented changes to Infrastructure components/processes (hardware/software) including Service Level Agreements.
  • Field technical support, asset management, infrastructure and application support for EnCana Corporation.
  • Provide configuration tuning, troubleshooting services and incident response for security infrastructure as needed.
  • Collaborate with internal Infrastructure and Security teams to identify needs and ensure quality delivery.
  • Participated in peer-review group analyzing infrastructure solutions for new server deployments for IT projects.
  • Work with engineering staff to implement software and infrastructure strategies that satisfy customer requirements.

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7. Technical Support

high Demand
Here's how Technical Support is used in Information Technology Analyst jobs:
  • Created system for Enterprise Technical support department that provided more transparency between technicians and customers; improving overall quality and efficiency.
  • Provided ongoing technical support in problem troubleshooting, performance management and capacity planning for production systems located at various sites.
  • Managed all aspects of the information systems including technical support, documentation, process improvement and user access management.
  • Managed facility IT related projects including relocation of factory systems, system upgrades, asset inventory and technical support.
  • Provide technical support for 400+ workstations through installing, configuring and maintaining hardware, software and networking/data communications.
  • Provided general technical support for computer hardware, operating systems, and telephony systems throughout the Distribution Center.
  • Provided timely technical support/services to global software customers keeping the tool error-free and received positive customer feedback.
  • Supported completion of military project within strict directives and within budget parameters by delivering effective technical support.
  • Provided technical support to customers that utilized the PJM website and associated electricity market web-based applications.
  • Provided technical support and training to peers on merger-related issues and end-to-end application processes.
  • Maintain contact with vendors regarding security system updates and technical support of security products.
  • Provided technical support services to clients nationwide including remote troubleshooting and fault finding.
  • Supported enterprise connectivity and communications, providing comprehensive technical support of network resources.
  • Participated at meetings and offered technical support for TAROM website specification documentation.
  • Composed detailed design specifications for technical support in the change management system.
  • Provided technical support for implementing and utilizing highly complex operating system environments.
  • Provided technical support for security access placed using Oracle Identity Manager.
  • Collaborated with other technical support groups for prompt problem resolutions.
  • Provide comprehensive technical support services to customers and service providers.
  • Provided technical support for integrating SAP with various internal applications.

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8. PCS

high Demand
Here's how PCS is used in Information Technology Analyst jobs:
  • Image PCs, troubleshoot hardware/software issues, install/uninstall applications according to individual user permissions and data recovery.
  • Installed and Configured desktop PCs, determined connectivity/hardware/software problems and ensured user fulfillment.
  • Imaged and setup new PCs for employees using Microsoft Deployment Tool Kit (MDT) 2013 and Ghost imaging software.
  • Created and restored images on older and newer PCs * Saved personal data of users and restored to new PC.
  • Offered software and hardware support for over 450 applications including PCs, peripherals, wireless devices, and VoIP telephones.
  • Procure, receive, and deploy all site hardware (PCs, printers, phones) and produce budget reports.
  • Use Remedy Help Desk and Remote Desktop Software to diagnose, repair, and upgrade PCs in a corporate setting.
  • Installed 2 HP DL360 servers performing QA checking settings for both, installed and localized new Teller PCs and printers.
  • Performed desktop and laptop repairs for Dell, HP, Sony, Toshiba and Apple Desktop PCs and Laptops.
  • Assisted Engineering Services Manager with assembling new PCs and installing systems and software on Intel and DEC/Alpha based computers.
  • Repaired and restored multiple PCs and consulted with personal clients and small businesses on their hardware and software needs.
  • Configured PCs and laptops as well as installing software, and conducting audits for unlicensed software assigned to users.
  • Imaged, configured, and deployed new PCs, software, and peripherals; negotiated pricing and licensing agreements.
  • Set up/Maintained the Engineering Lab PCs by ensuring all license servers and analysis PCs had the latest software.
  • Assisted with planning replacement of 480 single monitor PCs to dual monitor setups in two and half months.
  • Provide Lowe's employees with remote desktop and administrative/elevated rights access to PCs and servers throughout the company.
  • Led 4-person project to upgrade approximately 400 PCs in the call center, while mitigating any business interruption/downtime.
  • Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required.
  • Installed & setup Sever 2012R2 with NAS to host Ghost Server in order to image our user PCs.
  • Supported applications: BPCS, Lotus Notes, SAP, SVT, Internet Explorer, Microsoft Office suites.

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9. Trouble Tickets

high Demand
Here's how Trouble Tickets is used in Information Technology Analyst jobs:
  • Prioritized issues and delivered timely updates to trouble tickets according to support center guidelines proficiently.
  • Developed standards for writing and categorizing incident/trouble tickets that allowed for more accurate reporting.
  • Document move changes and trouble tickets with detailed solutions and explanations utilizing Remedy.
  • Trouble tickets task, involved anything from remotely accessing users computer and troubleshooting.
  • Managed and prioritized trouble tickets using Remedy incident management software.
  • Liaised with users and co-workers to gather information and assess priority of reported issues to ensure timely closing of trouble tickets.
  • Assist in monitoring Remedy tickets, as well as, open, report, and update trouble tickets as needed.
  • Received, logged, monitored, and processed trouble tickets in Remedy ticketing tracking system for managing queues and reports.
  • Establish trouble tickets independently as issues occur as well as provide support for trouble tickets created at the help desk.
  • Serve as vital resource for organization staff, overseeing daily support operations and providing assistance on complex trouble tickets.
  • Serve as the primary point of contact for technical communications including inquiries, trouble tickets, and work flow.
  • Used REMEDY and UET ticketing system to distribute, create, reroute, resolve and look up trouble tickets.
  • Monitor trouble tickets and coordinate with appropriate vendors (HP and IBM) for equipment repairs as needed.
  • Reported, tracked, and managed user requests and trouble tickets using the Remedy Service Request System.
  • Managed assignments of Remedy trouble tickets for support team and fill in as backup manager when needed.
  • Resolved trouble tickets regarding profile errors, compliance issues, and access to various systems and credits.
  • Work through migration/trouble tickets using HP service center ticket system and document changes and solutions as needed.
  • Trained interns and employees on applications and troubleshooting techniques to decrease time to resolve trouble tickets.
  • Use Sales Force to create and access trouble tickets as well as to track resolution duration.
  • Provide support to all trouble tickets (TRACK-it ticket support) submitted for DRAGON from providers.

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10. Test Cases

high Demand
Here's how Test Cases is used in Information Technology Analyst jobs:
  • Developed/organized test cases, test scenarios and test scripts based on functional requirement specifications and Interface agreements.
  • Executed test cases on security administration tools used by BAM to perform its security administration services.
  • Executed Test cases manually to test application functionality against user requirements for security and performance.
  • Developed test scenarios and detailed test cases to verify system functionality.
  • Supported every development activities against proper Unit test cases.
  • Prepared detailed test cases to verify system functionality.
  • Performed manual testing of web-based and client/server applications from reviewing user stories, creating test plans, test cases and execution.
  • Created test cases and provide offshore team the tools necessary to create test scripts and to test the client server product.
  • Validated and executed test cases for testing the survey in different languages like German, Italian, and French etc.
  • Interacted with software developers and members of various other dependent departments in order to understand and develop application Test cases.
  • Involved in design of test strategy, developing test cases and testing the software for Universal Meter for HACH Company.
  • Involved in testing of the product by writing test cases to test various scenarios and manually testing the product.
  • Directed software test processes, procedures, test cases, scenarios, and functional test execution of Oracle-based applications.
  • Created and executed accurate repeatable test cases, documented findings, retested code corrections, updated and closed defects.
  • Experience with QA methodologies, Requirement analysis, writing test plans and test cases based on system requirement specifications.
  • Performed all testing of the new product, creating test cases and running thorough test analysis and defect tracking.
  • Led 25+ indirect reports in testing 500+ user stories/test cases in support of two divestitures over a ten-week period.
  • Mocked up the test data corresponding to different scenarios to execute all the test cases including negative test cases.
  • Involved in the preparation and execution of Test Plans, Test Cases, writing Test Scripts using Test Director.
  • Involved in doing various testing efforts as per the specifications and test cases including Unit testing, JUNIT testing.

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11. Windows XP

high Demand
Here's how Windows XP is used in Information Technology Analyst jobs:
  • Check version levels and available updates for Microsoft Operating System (Windows XP, Windows 7) and virus protection software.
  • Network support included the Windows XP/AD network, all desktop connectivity including Ethernet, Wireless, VPN, and Blackberry.
  • Supported and configured Wireless devices for medical diagnosis, x-rays and monitoring on Windows XP OS, MS Office 2003/2007.
  • Worked mainly with Windows XP Professional machines, running Office 2003 (began to test Office 2007).
  • Trouble shooting, administration and support of Windows XP and MS Exchange on Dell hardware at all levels.
  • Perform company-wide migration from Windows XP to Windows Vista and conducted roll out of Microsoft Office 2007.
  • Helped configured Windows XP workstations by joining them to the domain and adding any third party applications.
  • Configured, installed and maintained PC hardware and operating systems from Windows XP to Windows 7.
  • Provide support and optimization for Windows XP, Windows Vista and Windows 7 operating systems.
  • Install, upgrade and/or configure desktop computers primarily in a Windows XP/7/8 operating system environment.
  • Supported users in Windows 2000 and Windows XP environment running Office 2003 and Office 2007.
  • Trained staff when necessary in usage of application computer software based in Windows XP environment.
  • Provide desktop support for users in two offices on both Windows XP/7 and Mac workstations.
  • Assisted with the migration from Windows XP to Windows Vista on office workstations using MDK.
  • Provided application, hardware and software support for 5600+ clients using Windows XP and Win2K.
  • Coordinate hardware and software installs using Windows XP, Vista, 7 and Linux/Unix systems.
  • Performed company wide migration from Windows XP Office 2007 to Windows 7 Office 2010.
  • Implemented organization's migration from Windows XP to Windows 7 across all workstations.
  • Provided desktop support in Microsoft Retail Environment (Windows XP Operating System).
  • Assisted with application and workstation migration from Windows NT to Windows XP environment.

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12. Setup

high Demand
Here's how Setup is used in Information Technology Analyst jobs:
  • Assisted with developing and maintaining security procedures for company systems, determined computer hardware and software needed for system setup.
  • Handled special projects such as new location setups including verifying assigned assets against warehouse request and new software implementation.
  • Managed vendors regarding equipment purchases, LAN setup, fiber-optic installation, new software implementation and contract selection/bids.
  • Assembled and maintained various computer setups for specialized businesses including servers and various types of workstations.
  • Analyzed, designed, developed, tested and implemented server and workstation setup and operating environment.
  • Manage technology setup for offices based upon individual needs and office environment.
  • Drafted and modified installation/setup documentation for various software programs.
  • Planned and implemented setup architecture for classified information systems.
  • Assisted with audio/visual setup of projectors for presentations.
  • Implemented applications and configurations setup for various environments.
  • Performed audio-visual setups including video conferencing.
  • Support Blackberry setup and configuration.
  • Created and maintain the documentation and procedures to supply standards for PC setups, Application installs, and general PC documentation.
  • Provided IT and telecommunication orientation for new employees on weekly basis as well as setup and delivery of various hardware components.
  • Provided tech support for 250 users/workstations* Create user profiles in Active Directory* Maintain Microsoft Exchange server* Setup and maintain a print server
  • Provided setup of VM running Windows Server 2008, installation and configuration of IIS 7.0 and SQL Server 2008 64 bit.
  • Worked in the setup of the first wireless retail store in Southern California on the technical service side of that location.
  • Assist help desk team with troubleshooting; hardware and software installation and configuration; local area network setup and maintenance.
  • Gathered information from the user and after the user was setup I would callback to begin the training with them.
  • Create SharePoint Lists, Libraries and setup sites for internal external locations and provide support for their issues and concerns.

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13. Business Requirements

high Demand
Here's how Business Requirements is used in Information Technology Analyst jobs:
  • Gathered and documented business requirements and defined functional specifications, resulting in recognition for seamless project implementation and technical support delivery.
  • Analyzed business requirements and owned all functional specifications to produce Business Requirement Documents, Functional Specification Documents and all Change Requests.
  • Analyze business requirements for new and existing web content and create appropriate security and metadata tags and Content Management System taxonomy.
  • Contributed in review sessions to understand the Business Requirements/Functional Specifications and reviewed the documents to understand the client business logic.
  • Performed full application life-cycle including gap analysis, business requirements, functional specifications, software quality testing and user training.
  • Gathered, analyzed, refined, documented, and managed business requirements for an electric utility distribution system software project.
  • Facilitated development of business requirements at the company's London office, created centralized documentation and designed global training materials.
  • Worked with both Application Development personnel and internal clients to develop business requirements within the existing Rapid Deployment process.
  • Contributed to designing business requirements into functional operations in application, and displayed generic presentation to business until approval.
  • Develop Capability Maturity Model Integration (CMMI) best practices for business requirements, requirements management and configuration management.
  • Developed process flow design for business requirements with Clients ensuring proper communication of expected requirements to include future requirements.
  • Performed as the user liaison for gathering business requirements and prepare detailed specifications for the line of business applications.
  • Participated on project teams to define business requirements and understand the business strategies to ensure proper alignment of solutions.
  • Interview stakeholders to elicit business requirements, and design and document process flows in support of requirements definition.
  • Used appropriate methodologies to perform project work including documenting current business processes and gathering and writing business requirements.
  • Identified and gathered functional, system and business requirements to build technical specifications and business strategy for projects.
  • Participate in production release control process to ensure solutions meet regulatory and business requirements - including ICD-10.
  • Created validation and load interface to support highly complex business requirements and processes into existing retail system.
  • Understand business requirements, propose flexible solutions and provides specifications and designs in support of application development.
  • Collaborated with project members to identify potential solutions and confirmed that these solutions meet the business requirements.

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14. VPN

high Demand
Here's how VPN is used in Information Technology Analyst jobs:
  • Resolved end user home connectivity issues through company VPN or Wi-Fi connectivity to ensure productivity.
  • Performed VPN client network installations and Configurations for Security operations within the Energy Dept.
  • Defined security and auditing requirements for 12,000 user remote access augmentation VPN project.
  • Configured and connected users remotely via use of organizations VPN software.
  • Configured and supported remote users including VPN client and connectivity.
  • Supported of remote users utilizing VPN connections into corporate network.
  • Helped implement mobile VPN technology for remote timekeeping project.
  • Provide all networking, server, desktop, remote access (VPN) technical support for end user at all level.
  • Answer user calls and help resolve issues related to hardware, software applications, network connectivity, VPN and remote access.
  • Installed wireless bridge/VPN to give remote yards the ability to communicate with the main server, thus increasing licensing fees.
  • Worked closely in a team environment to solve complex VPN, Wireless, and LAN issues on Duke's network.
  • Used access list filters to control access for corporate users and business partners connecting via VPN to the trusted network.
  • Configure and support Radiologist PACS Reading Stations, as well as provide and troubleshoot VPN connectivity to remote clients.
  • Consult with authorized vendors with VPN and token access on how to properly install and access company secure sites.
  • Established conference calls provided technical and risk consultation and processed assistance remotely while working from home using VPN access.
  • Head up several projects ranging from a new password policy implementation to the deployment of new VPN Cisco solution.
  • Advanced Network Administration including managed switches, VPN access and account management, firewall administration and Guest User access.
  • Supported VPN users attempting to connect to the network in both host to router and host to host environments.
  • Deploy and configure VoIP phone sets, SIP and VPN phones both within the office and for telecommuters.
  • Maintain network Hyper-V cluster, servers, file servers, VPN gateways, intrusion detection systems, etc.

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15. Sharepoint

average Demand
Here's how Sharepoint is used in Information Technology Analyst jobs:
  • Assisted with the construction of a central SharePoint repository for project management monitoring and general secure inter-department information distribution.
  • Facilitated communication of IT services for training projects by providing content management and technical support of SharePoint sites.
  • Developed & Implemented the SharePoint governance security framework to minimize the various security risks posed to the organization.
  • Captured the SharePoint and business process automation requirements for the Strategic Management Office of the Defense Security Services.
  • Constructed SharePoint Team Site for maximum efficiency in locating job-related information; developed documentation for various fixes.
  • Developed an application portfolio management system detailing over 300 business applications and their attributes in SharePoint.
  • Created SharePoint repository to clearly identify pipeline, current, and fully executed project contracts.
  • Configure SharePoint environment settings, service design, branding, architecture, availability and reliability.
  • Generated IT overall performance matrix analysis on SharePoint and Service-Now environments on SAP platform.
  • Documented and maintained team processes and procedures in Right Answers Repository and Microsoft SharePoint
  • Streamlined the existing fraudulent email investigation process using SharePoint and Microsoft OneNote.
  • Performed supplemental policy management support and uploaded approved policies to SharePoint site.
  • Developed department strategy for using SharePoint environment for collaboration and documentation storage.
  • Identify operational SharePoint 2010 portal issues and recommend enhancements and improvements.
  • Limited experience designing and administering IT Department and Project SharePoint sites.
  • Maintained SharePoint database security and provided user support for SharePoint sites.
  • Implemented SharePoint security and access rights exclusively for company personnel.
  • Set up SharePoint portal as a document repository and collaborating.
  • Developed and maintained International program and department-specific SharePoint Portal sites.
  • Documented procedures for updating SAP database on SharePoint server.

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16. Security Policies

average Demand
Here's how Security Policies is used in Information Technology Analyst jobs:
  • Project: Analyze existing infrastructure and security policies through penetration testing, vulnerability assessment and risk assessment to ensure SOX compliance.
  • Maintain familiarity and adherence to all business Security policies and procedures while maintaining the relationship of Security balanced against business functionality.
  • Performed end-to-end release management, including all documentation, requirements gathering, and ensuring adherence to government security policies.
  • Performed extensive research of technology based equipment to comply with security policies and to keep up with technological advances.
  • Protect company proprietary and confidential information in accordance with NCO Confidentiality policy and Corporate Information Security Policies and Procedures.
  • Monitored and enforced compliance with documented and distributed agency system security policies and standards in a team environment.
  • Analyzed FERC security policies and procedures identifying gaps between the organization documentation, laws, regulations and mandates.
  • Implement logical and physical security policies, procedures, and guidelines for internal and customer-facing system environments.
  • Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
  • Developed and maintained information security policies through RSA GRC Archer as a centralized repository.
  • Administer network and computing devices/systems that help enforce security policies, audit controls.
  • Ensured Sarbanes-Oxley and HIPAA compliance by developing and enforcing security policies and procedures.
  • Performed forensic security audits for user compliance in accordance with information security policies.
  • Developed security policies to restrict unauthorized access / use of systems and databases.
  • Identify potential areas where existing data security policies and procedures require change.
  • Maintained security systems and administered security policies to control access to systems.
  • Introduced and implemented LAN security policies to provide a secure environment.
  • Documented Exceptions to Security Policies when approved by IT Security Administration.
  • Created and implemented over 50 Information Security policies for the organization.
  • Worked with our international sites on security policies and security strategy.

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17. Unix

average Demand
Here's how Unix is used in Information Technology Analyst jobs:
  • Support to application development by controlling development, test-validation and production environment on Windows Server platform applications, AS/400, HP-Unix.
  • Provide Level-3 Technical Support on basic operational issues pertaining to application server/networking issues/security/Unix server issues /device & storage availability.
  • Launched 30 separate engineering analysis server-client applications across UNIX and Windows environments while coordinating programming integration and documentation.
  • Completed test transactions of EMAN monitoring applications for UNIX system administrators and system developers.
  • Resolved UNIX user environment configuration issues.
  • Developed Unix scripts to schedule/execute procedures.
  • Managed PERL/UNIX driven reporting environment.
  • Optimized data security by teaming with Network Administration, Unix System Administration, DBA, and Backup and Recovery Administration teams.
  • Developed UNIX shell scripts to automate the interface to perform secure file transfer (SFTP) to the third party systems.
  • Scripted for multiple environments using various tools (MPE, Visual Basic, Unix) to insure the availability of production.
  • Served as the main point of contact for Unix and Intel team members and account managers for client escalations and resolution.
  • Perform daily job runs and tasks for UNIX server, create and maintain EDI registration, and process daily electronic claims.
  • Maintained and Supported UNIX Operating Systems, and applications including Universal Business Systems, word processing, and spreadsheet programs.
  • Used to analyze the failures/logs on the UNIX server to drill down to the root cause and provide solutions accordingly.
  • Functioned as a member of the GTRC's Engineering Support Team to provide specialized Unix/Linux support for Cisco engineers world-wide.
  • Created UNIX shell scripts to run the batch process and to send Hourly/Daily/Monthly emails to individual or any distribution group.
  • Investigated issues relating to file transfer, format errors, and record layout and fixed with UNIX and SFTP.
  • Worked on cross-functional team to develop and implement plan to migrate UNIX servers to LINUX and upgrade AS2 software.
  • Modeled an efficient error handling mechanism for the entire design starting from java batch to Unix and hive scripts.
  • Developed, maintained and executed test scripts in Mercury Quality Center, Windows, Unix and Oracle environment.

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18. Project Management

average Demand
Here's how Project Management is used in Information Technology Analyst jobs:
  • Perform regular project management activities including tracking and intervention to ensure programs are delivered to scope, budget and schedule expectations.
  • Present quarterly and monthly expense figures to I/S leadership and identify opportunities and recommendations for both expense and project management purposes.
  • Worked in partnership with senior directors and portfolio management teams to continually improve project management standards, methodologies and processes.
  • Manage IT infrastructure projects using project management principles following defined standards and policies leveraging local and remote support groups.
  • Provide project management, coordination and technical support during project implementation as well as consulting services for business partners
  • Project management for deployment and integration of LifeSize Video Conferencing, including negotiating a service contract with vendor.
  • Used standardized project management processes and procedures consistent with governing project and software development life cycle methodologies.
  • Led weekly Project Management meetings to identify future demand and revolved resource constraints effecting critical path.
  • Led research and implementation of project management software for easier collaboration involving the Credit Union departments.
  • Incorporate project management methodology for Med D projects during welcome season and project managed various projects.
  • Performed project management activities, including the development of action plans, for primary system implementations.
  • Provided project management from analysis through implementation to ensure on time delivery of ongoing releases.
  • Documented requirements for internal systems communicating requirements to Development, Test, and Project Management.
  • Collaborated with Project Management Office to establish processes around new Project and Portfolio Management Application.
  • Assisted leadership in project management with requirements documentation and analysis between internal and external stakeholders.
  • Provided cost saving recommendations to Project Management teams to increase overall Gross Profit positions.
  • Administered updates to all Kimberly-Clark desktops including all project documentation and project management updates.
  • Provided ongoing project management quality improvement efforts to promote solid project management delivery practices.
  • Developed documents and artifacts to facilitate successful project management for new and existing stores.
  • Project management for system upgrades, replacements and software implementation on an enterprise level.

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19. Information Technology

average Demand
Here's how Information Technology is used in Information Technology Analyst jobs:
  • Assisted in developing and maintaining enterprise architecture and capital planning documentation related to Department of Defense information technology resource management.
  • Apply knowledge of computer science principles, information technology functions, and hardware/software systems to develop solutions to user requirements.
  • Conducted and lead information technology examinations of community banks, complex regional financial institutions, and technology service providers.
  • Maintained Information Technology Department's application controls and coordinated with internal and external auditors to maintain separation of duties.
  • Developed IT Procurement Policies to establish consistent standards of the purchase of information technology and telecommunications equipment and services.
  • Demonstrated strong knowledge of concepts of information technology, standard application development methods, and relational database technology.
  • Identify high-level business process redundancies and gaps in the functional capabilities matrices within the Installations Information Technology portfolio.
  • Developed and implemented security strategies, best practices, and regulatory compliance for Information Technology policies and procedures.
  • Processed information technology invoices and purchase requisitions while maintaining a database of service charges with accuracy and detail.
  • Coordinated Remote Services projects for the Information Technology Department to establish a technology presence in client facilities.
  • Analyze Information Technology capital and expense budgets for financial performance and produce variance reports for planned results.
  • Performed information technology audits of Wall Street financial institutions and wrote accompanying audit reports for the Commission.
  • Perform Information Technology manual testing, formal test case execution, defect verification, regression and analysis.
  • Relayed technical expertise for physicians and research personnel and trained department employees on the latest information technology.
  • Prepared, researched, analyzed and distributed reports required to support Information Technology portfolio management process.
  • Supported the information technology needs of the Laboratory, Pharmacy, Radiology and Quality Management departments.
  • Provided assistance and advice to business users in the effective use of applications and information technology.
  • Identified, analyzed and selected information technology and business practices to support strategic business process/plans.
  • Ensured that information technology usage and administration is compliant with corporate policies and regulatory requirements.
  • Assist in the development of information technology, disaster recovery, and business continuity planning.

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20. Helpdesk

average Demand
Here's how Helpdesk is used in Information Technology Analyst jobs:
  • Answered calls that came into the HelpDesk.
  • Addressed a knowledge management need by consolidating support information and creating a comprehensive utility website for internal Corporate Helpdesk staff use.
  • Oil Refinery - Performed and monitored Desktop migration - Provided Helpdesk Support - Conducted Desktop Refresh and Deployments - Re-imaged Desktops
  • Installed, modified and maintained Open Source Network Monitoring/Helpdesk/Inventory Management software (SpiceWorks).
  • Fostered efficiency by working interchangeably with IT helpdesk and Division of Administrative Services
  • Coordinated with operations helpdesk to resolve critical incidents raised by business.
  • Monitored of two student helpdesk personnel for satisfactory job completion.
  • Performed ITIL based incident and problem management using Remedy Helpdesk.
  • Have consistently demonstrated ability as a well qualified Helpdesk Analyst.
  • Address /complete/escalate tickets using E-Helpdesk tool, ensuring customer satisfaction.
  • Monitored and ensured helpdesk team members are following departmental.
  • Led helpdesk personnel with customer satisfaction feedback surveys.
  • Supported post-installation, supported helpdesk.
  • Operated as escalation point for first level analysts; acting as liaison between helpdesk and 3rd level Business and IT groups.
  • Created, monitored and approved Corporate Helpdesk tickets and confirmed that Desktop Support technicians were dispatched and hardware and/or software installed.
  • Assist users via web chat which is a new form of communication recently implemented for TxDOT employees to contact our helpdesk.
  • Field Support Service Desk: Provide assistance to associates who approach the helpdesk and make certain their issues are solved satisfactorily.
  • Provide support for external helpdesk(s), and Sonic Brand Technology group with application support and maintenance management.
  • Handled Tier 2 tickets in helpdesk queue responding to emergency and various priority 1, 2 &3 issues accordingly.
  • Supervised a helpdesk providing computer system support, training, and troubleshooting to the GE Plastics End User community worldwide.

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21. Internet

average Demand
Here's how Internet is used in Information Technology Analyst jobs:
  • Monitored and maintained all Network Operating and commercial VTC Systems and applications Media over Internet Protocol technologies and network capabilities.
  • Administered enterprise level Internet Proxy with enhanced SSL inspection for better visibility of internet and data usage.
  • Created reports for Human Resources department and department managers to obtain information on user internet activity.
  • Conduct extensive internet research on competitors and potential acquisitions, reporting findings to upper management
  • Developed and tested within team environment customized marketing software for an internet company.
  • Provide risk/vulnerability assessments and approvals for Security Internet Gateway requests planned and/or submitted.
  • Managed web servers and associated security issues for the Internet application environment.
  • Documented procedures and processes associated with maintaining corporate Internet and Intranet sites.
  • Monitored and maintained the company's Internet System using WebSense Web Security/Filter.
  • Have in-depth knowledge of PeopleSoft Internet Architecture and security components.
  • Provided technical solutions for software and internet connectivity issues.
  • Monitored and controlled Internet access based on hospital policy.
  • Monitored and reported internet usage with Checkpoint Firewall-1.
  • Develop a security awareness program for the end users to help inform them of the risks that exist on the internet.
  • Assigned intranet and internet user access to new employees as well as trained users in proper use within the corporate environment.
  • Resolved PC, iPhone, and Android smart phone issues with internet connectivity, emails, and wireless printers / scanners.
  • Identified and evaluated opportunities and strategies for NYSEG and parent company (Energy East) to utilize and exploit Internet technologies.
  • Assist clients with backup of software, internet issues, replace PC hardware components, relocation of equipment, etc.
  • Documented and analyzed all Cellphone, Internet, Cable, and Security bills to show changes throughout the year.
  • Configured computer/internet settings for a B2B connection with client to be able to assist all the client's consumers.

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22. Management System

average Demand
Here's how Management System is used in Information Technology Analyst jobs:
  • Document incidents/problems/troubleshooting steps/comments into an incident management system.
  • Develop resource-management system and generate portfolio-performance reporting.
  • Interviewed FEMA Public Assistance stakeholders to gain user feedback in support of a Comprehensive Management System requirements and acquisition effort.
  • Provided technical support for the collection and analysis of clinical trial data using Oracle Clinical and Thesaurus Management System.
  • Involved in impact analysis, design and architecture review and estimation for the projects impacting compensation management system.
  • Ensured Identity Management systems were properly backed up; implemented backup procedures for disaster recovery purposes.
  • Delivered multiple milestones in the implementation of new Accounting Management Systems and Content Management Systems.
  • Integrated the application portfolio management system with the business continuity / disaster recovery planning application.
  • Coded programs to transfer data from ARUP lab instruments into their Laboratory Management System application.
  • Project Development: Assisted with Warehouse Management System implementation for a new facility.
  • Performed System Monitoring and troubleshooting, including configuration of Transport Management System.
  • Created, reviewed and maintained test documentation for major document management system.
  • Maintained hardware and software inventories through standard asset management systems and procedures.
  • Created and maintained test environment which included a documentation management system.
  • Designed and implemented Laboratory Inventory Management System (LIMS) database.
  • Design and maintain organizational asset management system implementations and methodologies.
  • Spearheaded deployment of KwikTag Document Management System for financial documents.
  • Established an inventory management system until long term software solution.
  • Assisted in Clinical Data Management and Clinical Trials Management System.
  • Designed Universe from Remedy call tracking and support-desk management system.

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23. SQL

average Demand
Here's how SQL is used in Information Technology Analyst jobs:
  • Developed and implemented SQL/Access-based contract generation and notification system for the Trade Desk.
  • Manipulated and analyzed data using SQL to provide accurate reports to management.
  • Performed Back-end testing by using SQL statements to validate database integrity.
  • Monitored SQL Server and Windows Server environment using Performance Monitor tool.
  • Created department and leadership dashboards utilizing various SQL databases.
  • Managed databases using SQL Server Management Studio.
  • Created and altered Stored Procedures, User Defined Functions, Tables, and Views using SQL Server Management Studio and T-SQL.
  • Executed SQL queries and commands via SQL Management Studio to obtain data and modify MLS database tables based upon client requests.
  • Created custom SQL queries, extracted customer data into Tableau and developed reports, dashboards, partner scorecards using Tableau Desktop.
  • Researched, developed and maintained a recurring incidents dashboard and database utilizing Cold Fusion development and MS Access /SQL queries.
  • Performed back-end testing of Progress database using extensive SQL queries Updated inserted records in database for negative and positive testing.
  • Designed sample business intelligence reports using BIRT (Business Intelligence and Reporting Tools) after integrating the application with MySQL.
  • Invoice data originated in Oracle and then pushed through a firewall to SQL Server via services created with C#.
  • Utilized Data Manipulation Language (DML) to query and report upstream and downstream dependencies for cross collaboration using SQL.
  • Involved in SQL code, ICD-10, and HL7 readiness testing for the launch of a new Care Manager system.
  • Verified system requirements; wrote basic SQL statements to verify and research test data; extensive interface with Software Developers.
  • Experienced in database modeling, design, writing SQL queries, Stored Procedures, Inline Queries, Views and Triggers.
  • Designed and developed SSIS Packages to import and export data from MS Excel, SQL Server and flat files.
  • Manage all database concerns for various platforms: Microsoft SQL Server, MySQL, Microsoft Access, and FoxPro.
  • Used T-SQL, C#.NET, VB.NET, ASP.NET 2.0 to develop applications supporting automation and new development.

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24. Mainframe

average Demand
Here's how Mainframe is used in Information Technology Analyst jobs:
  • Earned solid reputation for dedication and innovation in providing comprehensive hardware and software support for all mainframe storage systems.
  • Implemented ERP solutions for sales/distribution/manufacturing functions, which resulted in migration from mainframe-based legacy systems to circumvent Y2K problems.
  • Developed and supported custom mainframe systems including Labor Forecasting and Scheduling, Sales Reporting and Uniform Ordering.
  • Provided technical user support and systems integration for mainframe document management system.
  • Designed, developed and maintained mainframe applications on a revolving credit system.
  • Developed low level mainframe definitions, which supported confidential printing applications.
  • Provide password maintenance in approximately 25 different telnet mainframe systems.
  • Recommended and documented security measures to protect mainframe data.
  • Provided overall technical support for IBM Mainframe applications.
  • Developed written training material for mainframe computer classes.
  • Monitored security of mainframe and applications.
  • Monitored Mainframe jobs for successful completion.
  • Perform Mainframe Disaster Recovery testing.
  • Installed and configured various emulation packages to connect PC s to the Internet, AS/400, UNIX, Mainframe and DecVAX.
  • Demonstrated fundamental knowledge about web and mainframe software; analyzed and determined impact of potential failures of software and hardware.
  • Used mainframe utilities and software tools to create and maintain interface files to feed other information systems on mainframe platform.
  • Support day to day desktop and network operations of corporate and technical users in a mixed Windows and mainframe environment.
  • Provided 2nd level support for over 3,000 claims and legal users utilizing 10 unique client/server, mainframe and web-based applications.
  • Involved coding, testing, implementation, and maintenance of Software programs in a Mainframe environment utilizing COBOL and JCL.
  • Coordinated with NT and AIX administrators, outside vendors, internal application clients and mainframe operations on a regular basis.

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25. Citrix

average Demand
Here's how Citrix is used in Information Technology Analyst jobs:
  • Install GES approved software from the Approved Compatibility List (ACL) including VPN, ORACLE and CITRIX.
  • Worked within a CITRIX environment to access/manage users off of our BES, and multiple other applications.
  • Escalate tickets as needed for further assistance using Remedy ticketing system, and Citrix application
  • Resolved local Outlook configuration issues including Outlook profiles; Citrix server iterations.
  • Managed Citrix Management Console to disconnect sessions as required.
  • Perform Citrix maintenance and troubleshooting.
  • Used remote access software Citrix management console to remote access (shadow) and troubleshoot software on all AFT workstations.
  • Provided first level technical support to internal clients, setup network and Citrix accounts, and managed Microsoft Exchange mailboxes.
  • Managed, deployed & supported various IT resources such as Citrix, Windows server suite, and network infrastructure.
  • Operated Citrix Access Management Console for administration of users, accounts and load balancing of the MetaFrame Presentation Server.
  • Managed the Citrix Presentations server farm containing over 30 servers hosting 50+ applications to over 150 users worldwide.
  • Aided in the troubleshooting and documentation of the Citrix XenApp application delivery system when it was being implemented.
  • Provided workstation and server support for scattered-site Windows, Citrix, and NetWare network (400 clients).
  • Selected as a team member to configure, deploy, and support virtual computers via CitrixVMware vSpere Client.
  • Support Citrix, Remote Services through various connection medians, train new analysts starting with the Service Desk.
  • Utilized Citrix application to manage all clearance specific servers housed within and out of the server farm.
  • Worked closely and assisted project team and management during system migration from virtual windows to citrix systems.
  • Carried out troubleshooting and configuration via terminal server and citrix go to assist Provide Level I-IV support.
  • Maintain Windows and Citrix servers in various farms, including routine hardware and software audits of servers.
  • Configured and supported remote user access services through Citrix systems using Web Outlook and MS Terminal Server.

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26. ERP

average Demand
Here's how ERP is used in Information Technology Analyst jobs:
  • Program Coordinator * Performed planning activities for Network LifeCycle Management Division of the Department of State's Enterprise Management Directorate.
  • BlackBerry Enterprise Server Administration & Device Support - Provided support for 400+ users including executive office and upper-level management.
  • Coordinate business requirements, functional specifications, acceptance tests, and other initiatives in management of 9 enterprise applications.
  • Provide software support for implementation of Visual Enterprise and Distribution system replacing multiple software packages in the operation.
  • Maintained online change calendar and coordinated events with enterprise business calendar; ensured communication with all business units.
  • Utilize independent judgment in selecting and interpreting information, handling deviations from standard methods and resolving difficulties.
  • Promoted to IT Security and Audit Analyst to establish and manage enterprise-wide information-technology audit and Security programs.
  • Developed PowerPoint presentations used by interim Chief Information Officer to present her governance plan to senior management.
  • Completed development of requirements for laptops and testing vendor models as part of enterprise standardization effort.
  • Coordinated with the end user to leverage enterprise-level reporting tools to develop and deploy reporting solutions.
  • Assist enterprise architect to develop technology road-map which aligns with service strategy and current technology portfolio.
  • Provide the support of enterprise telephony communication system, wireless communication and videoconferencing communication systems.
  • Liaised/negotiated between SEC senior management and financial industry counterparts regarding trade and post-trade system operations.
  • Provided diverse administrative and technical support for various USGS Enterprise Computing department while full-time student.
  • Established a working relationship with outside agencies using excellent oral, written and interpersonal communication.
  • Collaborated on creation of Database configuration/Disaster Recovery standards and took part in enterprise-wide transition effort.
  • Size and complexity of supported databases and systems varied from stand-alone to enterprise-wide, terabyte-level.
  • Network administration of user groups and other security groups in enterprise Active Directory environment.
  • Analyzed tasks to integrate functional and technical requirements and maintained system enterprise architecture documentation.
  • Generate ChildPlus statistical reports as requested and provided assistance in interpretation of data.

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27. Information Security

average Demand
Here's how Information Security is used in Information Technology Analyst jobs:
  • Provide security consulting services internally to the organization by giving security guidance and functioning as an information security subject matter professional.
  • Have strong knowledge of information security compliance and have conducted internal security compliance assessments, user access reviews and change monitoring.
  • Coordinate and rectify security issues with Information Security Officers to implement standard operating procedure relating to NSOC and security related matters.
  • Coordinated automated / scripted responses to information security incidents, including automatically generated service desk tickets via the Remedy system.
  • Assist with implementation and administration of Information Assurance and Information Security procedures, in accordance with established NIST/DHS guidelines.
  • Partnered with Training & Development department to create the first annualized information security training module for regulatory compliance requirements.
  • Analyzed and evaluate data to identify security risks and exposures in support of information security systems operations and maintenance.
  • Monitor corporate Information Security Program compliance and effectiveness in coordination with the organization other compliance and operational assessment functions.
  • Support Regulatory Compliance initiatives as necessary as the architect and engineer for the deployment of information security solutions.
  • Planned, analyzed, developed and deployed an enterprise-wide information security awareness training program to 9500 users worldwide.
  • Conduct periodic audits of various applications and systems to ensure information security processes and procedures are effective.
  • Attained Information Assurance Security Officer Certification validating knowledge of US Army protocols and procedures for Information Security.
  • Refined and maintained a comprehensive information security strategy and drive implementation and awareness across the Technology Practice.
  • Analyze the information security compliance requirement (including statutory and regulatory requirements) and its status level.
  • Participate in investigations of suspected information security missuses or in compliance reviews as requested by auditors.
  • Assisted Information Security Governance in defining the information security review process for three application development departments.
  • Assisted in research and maintain knowledge base regarding information security issues, solutions and potential implications.
  • Supported information security strategies by researching and evaluating procedures to ensure the protection of the systems.
  • Coordinate investigations among the information security, information technology, and other support and research organizations.
  • Performed internal information security audits, identifying insufficient controls and providing gap analysis and remediation plans.

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28. Suite

average Demand
Here's how Suite is used in Information Technology Analyst jobs:
  • Performed application security and vulnerability analysis, using IBM Rational AppScan product suite.
  • Manage creation of financial and operational reporting packages in Business Intelligence suite.
  • Tracked training metrics and survey results utilizing Microsoft Suite of applications.
  • Developed End-to-End integration testing suites.
  • Established an official deployment and maturation model for the suite of engineering applications for the purpose of design and 3D modeling.
  • Experience of using MicroStrategy Product Suite 9.2.1/8.2.1 including MicroStrategy Desktop, MicroStrategy Web, Integrity Manager, Administration, Object Manager.
  • Used TestDirector to run all suites applicable to the Engine Team and also add new test cases to applicable suite.
  • Conduct OS, application and database vulnerability assessments, including system configuration checks, using NESSUS Tenable network security suite.
  • Provide Executive support to C-Suite members on various firm software as well as any laptop issues the user maybe experiencing.
  • Provided primary support for applications such as Microsoft Office Suite, Email applications (Exchange 2003 and 2007).
  • Created a PC backup image disk for backing up PC images to the network using the Ghost Solution Suite.
  • Developed test cases and test plans based on enhancement requirements and user stories for the PSPS suite of applications.
  • Configured Cisco phones with Cisco Unified Communication Suite, UCCX Administration, and Cisco Call Manager (CUCM).
  • Cross tool trained, client used products of Adobe suite like SiteCatalyst, Test&Target and Insight.
  • Provided software support for a vast array of Microsoft products, including Office Suite, Outlook and FrontPage.
  • Resolve all customer assistance requests pertaining to the Microsoft Office Suite (07-13), and Office 365.
  • Designed, wrote, and implemented test plans for test projects, including the design of regression suites.
  • Demonstrate strong technical knowledge with standard software applications (MS Office Suite, Lotus Notes, etc.)
  • Vetted, coordinated, and deployed software from Microsoft Office suites to financial services firm-wide and for individuals.
  • Assisted managing a team overseas on a tight schedule to produce a suite of iPad hybrid applications.

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29. OS

average Demand
Here's how OS is used in Information Technology Analyst jobs:
  • Mediated fiber and electrical logistics through contract negotiations, making stakeholders aware of their obligations and reducing cost to our organization.
  • Manage purchase order execution and product delivery, mitigation of billing adjustments and execution of cost reduction goals.
  • Improved security operations by establishing security best practices for PeopleSoft, Microsoft patch management and Microsoft Exchange.
  • Manage delivery and quality performance, cost and inventory management, and customer satisfaction for established suppliers.
  • Identified opportunities to deploy security technologies and process to enhance technology practice operations and competitive market position.
  • Conducted risk assessments across multiple organizations containing a total of 31 IT system security accreditation boundaries.
  • Provided oversight of project execution through completion and ensure post implementation lessons learned are documented.
  • Performed documentation, post installation day to day troubleshooting and monitoring of network performance.
  • Monitor, analyze and troubleshoot network issues and service disruptions using diagnostic computer applications.
  • Diagnosed and analyzed Oracle related processing problems and applied solutions to increase company efficiency.
  • Communicated positively with business unit while managing their goals and deadlines in weekly meetings.
  • Monitored and analyzed computer inventory data to reduce monthly service cost from external vendors.
  • Designed and developed embedded diagnostic software based on CAN network protocol for vehicle diagnostics.
  • Monitor controls post authorization to ensure continuous compliance with established organization security requirements.
  • Assisted hospital IT Department in developing best practice solutions for troubleshooting and maintenance.
  • Composed and published documentation for software installation, configurations, and operation.
  • Attend and participate in weekly Manufacturing and Quality cost management meetings.
  • Worked closely with department heads to ensure organizational needs were satisfied.
  • Developed and managed cost efficient methods to increase floor productivity.
  • Monitored controls post-authorization to ensure continuous compliance with security requirements.

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30. User Accounts

low Demand
Here's how User Accounts is used in Information Technology Analyst jobs:
  • Created, maintained and deactivated end-user accounts in an Active Directory environment and maintained user objects and attributes.
  • Configured and administered new end-user accounts as well as transferred existing accounts on Lotus Domino services.
  • Maintained Active Directory content and created user accounts and sets up necessary user workstation application software.
  • Provided network security administration support for user accounts and anti-virus updates and upgrades on client machines.
  • Provided and managed BlackBerry Accounts and phones through BlackBerry Administration Services, synchronizing user accounts/mailboxes.
  • Used Microsoft Active Directory/Microsoft Management Console to unlock, reactivate and move end-user accounts.
  • Created, managed and modified user accounts granting appropriate system access authorization accordingly.
  • Configured multiple user accounts using Active Directory to properly build user permissions.
  • Managed user accounts in an Active Directory environment; administered access permissions.
  • Created user accounts for individuals in multiple organizations within the company.
  • Manage system user accounts (new/modified/retired) and application-specific security roles.
  • Managed and maintained user accounts and user access for applications supported.
  • Followed standard operating procedure while terminating/retiring/reinstating high priority user accounts.
  • Manage user accounts in Microsoft Windows Server environment.
  • Administer user accounts and security profiles.
  • Create and modify user accounts and groups (distribution and security) via Active Directory and Microsoft Exchange (2000/2003/2007).
  • Provide technical support related to account maintenance such as creating, maintaining, and deleting user accounts for 8 business applications.
  • Access Active Directory for the use of adding/removing/moving objects, resetting passwords and configuring new user accounts and resource accounts.
  • Performed diagnostics and troubleshooting of system issues, managed user accounts using Active Directory, and maintained equipment inventory lists.
  • Experience creating/deleting user accounts in Active Directory, as well as resetting user passwords in Windows 2010 Server.

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31. Vmware

low Demand
Here's how Vmware is used in Information Technology Analyst jobs:
  • Created and managed Windows/VMware Cluster and enabled High Availability & Distributed Resource Schedule.
  • Worked from home using ASG token to troubleshoot and support VMware users that worked different hours to maintain proper business functions.
  • Developed networks composed of VMware ESX Servers, Cisco switches and routers, VIOP phones and TACLANE Inline Network Encryption devices.
  • Build, installs, upgrades, and configures, and tests development and production environment servers - physical and VMware.
  • Support virtual desktop software (VDS) clients running Windows 7 on Mac OSX using VMware and MokaFive technologies.
  • Implemented VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
  • Define all architectural standards relating to the VMware infrastructure including network technologies, storage technologies and ESX.
  • Initiate and complete removal of old servers and creation of new servers in VMWare and Active Directory.
  • Established VMware replication across two NAS devices to maintain exact copies of VM requiring consistent backups.
  • Administer VMWare ESX environments which consists of 75+ virtual servers running Windows Server 2003 and 2008.
  • Converted and maintain well over 300 VMWare network computers for nursing and medical staff use.
  • Used VMware Workstation 8.0 to configure and deploy test environments for new EPA images.
  • Manage, maintain, and troubleshoot VMware Workstations in ESX 3.5 environment.
  • Rolled out VMWare virtual servers to reduce customer costs and increase security.
  • Improved standard build and system security processes for Windows and VMware servers.
  • Manage, maintain, install and configure VMware and Hyper-V virtual infrastructure.
  • Installed, configured and maintained Windows-based Server Platforms in VMware Infrastructure.
  • Provide VMWare support and configuration for first time use and troubleshooting.
  • Manage and maintain VMware cluster (80 virtual servers).
  • Install Dell VDI VMware virtual desktop servers and connect users.

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32. QA

low Demand
Here's how QA is used in Information Technology Analyst jobs:
  • Coordinated with development and QA to ensure timely delivery of all reporting solutions.
  • Discussed discrepancies with the development team identified during QA environment regularly.
  • Participated in QA testing of Transaction Management Application.
  • Facilitated QA, Staging automated Integration testing.
  • Support and deploy DEV/QA/Stage/Production servers.
  • Maintained IT architecture data including QA of IT architecture data, organizing and control of periodic updates to the architecture model.
  • Directed team of 5 QA Testers through automated and manual test script executions, defining and documenting defects and bugs.
  • Managed QA tasks, requirements, test findings, execution results and defects and make recommendations based on test results.
  • Provided a leadership role in the participation and guidance of internal ISQA and FDA audits and external vendor audits.
  • Resolved trouble tickets, Performed QA/UAT for application enhancements, coordinated end-user Compliance projects, and completed change controls.
  • Work with development, SQA and enterprise monitoring team to implement end-to-end monitoring and alerting for new Fusion implementation.
  • Designated team QA Representative, conducting quality assurance testing for hardware issued to Attorney Staff and all support personnel.
  • Perform unit testing of all configuration performed, as well as extensive testing in the QA environment upon migration.
  • Worked on creating Servers in WebLogic and deploying the Applications on Web Logic for QA and Pre-PROD environments.
  • Generated the test execution report in Quality Center to be reviewed by the QA Manager and development team.
  • Facilitated daily status call meeting, and lead JAD Sessions involving business, development, and QA teams.
  • Peer reviewed design documents, test plans, code, and test results for QA compliance and standards.
  • Led QA efforts for all team releases and significantly improved the quality of application delivery for IT Operations.
  • Interacted well with Business Analysts and Software Developers for Bug Reviews and participate actively in QA meetings.
  • Lead SAP QA maintenance releases that were very complex, consisting of 100+ scope items per release.

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33. Linux

low Demand
Here's how Linux is used in Information Technology Analyst jobs:
  • Worked as a team to develop and integrate Python applications to automate and standardize website functionality in a Linux environment.
  • Conducted maintenance and troubleshooting of enterprise applications, including ongoing administration of Linux environments.
  • Analyzed firewall logs using Caldera Linux workstation to identify potential security threats.
  • Recommend Red Hat Linux and Windows server security configuration.
  • Managed users web access and Linux Server administration.
  • Experienced installing Microsoft and Linux platforms.
  • Supported the internal file server which runs Ubuntu Linux 8.10 and the DVR server which operates the building security camera system.
  • Supported multiple Online Trading and Insurance sectors clients with Oracle, MS SQL and MySQL on AIX, Linux and Windows.
  • Conducted monthly meetings with engineering teams to discuss Windows and Linux vulnerability remediation plans, patching deployments, and exceptions.
  • Developed security configuration guide for Linux 9 in accordance with Office of Management and Budget (OMB) Circular No.
  • Serve as project lead to convert all monitoring applications from Windows Server to Linux Server environment to increase stability.
  • Migrated data from Axiom in the Data Warehouse and Data Mart tables using DataStage 9.1 ETL and Linux Server.
  • Staged a new company application/backup server that runs Ubuntu Linux 10.10 which utilizes a software raid1 array.
  • Provide administration and support for Windows 7, Windows 2008 Server, and RedHat Linux systems.
  • Worked with Windows, Linux, set up outlook exchange accounts for newly arriving soldiers.
  • Review the event and system logs of over 600 severs, both Windows and Linux.
  • Operate and administer Linux from command line on physical, virtual and cloud servers.
  • Filled in as a temporary system admin for our group's Linux environment.
  • Design and administer Windows and Linux system networks to test attacks and vulnerabilities.
  • Determined what processes, scripts and environment changes were necessary with LINUX OS.

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34. Lotus Notes

low Demand
Here's how Lotus Notes is used in Information Technology Analyst jobs:
  • Developed use cases, activity diagrams, and RUP models for Lotus Notes/Domino Web applications using industry-standard templates and methodology.
  • Researched, analyzed and provided PowerPoint Presentation for Lotus Notes Standard Information Repository of company Compliance Policies & Procedures.
  • Managed via Lotus Notes all technology project resource allocations and project resource requests including project resource reassignments.
  • Conceptualized the development and enhancements of Lotus Notes databases transferring functional requirements into database design.
  • Developed lotus notes database applications.
  • Provide end user support for user attempting to access and use Lotus Notes through the US EPA's remote access systems.
  • Ensured data availability and integrity through administration of Active Directory, Exchange, file servers, Lotus Notes and mainframe environments.
  • Created point-and-click mobile notification system through Lotus Notes which expedited priority issues to 2nd level support teams and decreased resolution time.
  • Analyzed and reconciled Lotus notes distribution lists for 14,000 users and over 475 groups for accuracy and redundancy of obsolete users.
  • Worked on project to replace Lotus Notes based user request system with Service Now, increasing functionality and operational performance.
  • Converted 100 or more customers to Lotus Notes from Microsoft Exchange, successfully completing project on time and under budget.
  • Install various other programs for users, including Lotus Notes, Client Service, Adobe Reader/Writer, and HEAT.
  • Enabled users to maintain accounts, track sales, process remotely and pass email/contact information from Lotus Notes.
  • Assisted in migration of two offices from Lotus notes to Outlook (PC, Mac, Mobile).
  • Install, configure, and support Lotus Notes Domino and Microsoft Outlook 2010 for Desktops and laptops.
  • Worked closely with end users to resolve issues with Lotus Notes databases used to support SAP documentation.
  • Administered security for Lotus Notes, LAN/WAN, and MS-Outlook/Exchange along with maintaining client accounts and support.
  • Archive mail data stored at Lotus notes domino server to MS Outlook local PST using QUEST tool.
  • Participated in the migration of Lotus Notes 8.5 to over 90,00 + users throughout the entire organization.
  • Managed and configured Lotus Notes 6.0 email accounts for CG employees including database replication and bookmark management.

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35. UAT

low Demand
Here's how UAT is used in Information Technology Analyst jobs:
  • Conducted network vulnerability assessments using NIST Special publication 800-53 to evaluate identified system vulnerabilities and developed remediation plans and security procedures.
  • Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
  • Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.
  • Spearheaded project for proper fiber plant documentation, which included extensive research, product evaluations, and compiling various database information.
  • Researched, analyzed, and evaluated emerging technologies to support corporate initiatives in determining best of breed solutions.
  • Screened potential business opportunities by analyzing market strategies, opportunity requirements, potential, and evaluating options.
  • Performed one-off installation and verification of Iridium satellite telephone software supporting a critical product-down situation in Tibet.
  • Authored Functional Specifications for Customs Valuation for multiple releases interacted with X-Functional teams for clarification and approvals.
  • Research, evaluate, and recommend technology and products to enhance security and improve incident response effectiveness.
  • Participated in application development projects while supporting internal/external auditing engagements and evaluating/recommending new systems and technologies.
  • Project Management: Coordinated with stakeholders and evaluated business requirements, risk registers for Release Planning.
  • Anticipated, identified, evaluated, mitigated, and minimized risks associated with IT systems vulnerabilities.
  • Evaluated and edited 300+ technical documents with a focus on communicating complex concepts to non-technical users.
  • Evaluate complex regulations and internal policy documents that directly impact budgetary and financial matters.
  • Consult with management on future technology issues involving evaluation and recommendation of new technologies.
  • Participated in the evaluation of proposed systems/software packages to make informed recommendations to management.
  • Conduct on-site security testing & evaluations of general support systems and major applications.
  • Conducted human factors evaluations for applications resulting in redesign or modification of interfaces.
  • Answered after-hours support calls for outages and other critical situations requiring immediate support.
  • Process improvement activities targeting the Select/Control/Evaluate methodology of IT project life cycle management.

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36. Voip

low Demand
Here's how Voip is used in Information Technology Analyst jobs:
  • Gathered requirements for the implementation of an E-learning collaborative environment using web based tools and VOIP technologies.
  • Monitor Remedy supporting VOIP issues to Cisco employees including case updates/case resolution.
  • Advanced administration and management of newly installed VoIP communications system.
  • Complete installation and verification testing of CISCO VOIP functionality from end to end; before handing off to Network Manager.
  • Provide physical configuring of VOIP phones, voice mail and extension systems from switches to desk and main operator station.
  • Designed and implemented three new facility start ups with VOIP solutions ranging from 35 devices to 125 devices.
  • Repair and replacement of retail store and call center PC and thin client hardware and VOIP phone hardware.
  • Deploy, assign, and administer Cisco VOIP phones and voice mail accounts using Cisco Unity Call Manager.
  • Lead Project Manager on the design and implementation of district's WLAN, WAN and VOIP networks.
  • Work directly with COX, AT&T and VOIP providers to ensure proper services at site.
  • Configured NTP server, DHCP server, and TFTP server for support of the VoIP network.
  • Deployed new Cisco VOIP telephone system with built-in Video, replacing an older ShoreTel VOIP system.
  • Order management of Cisco site locations to VoIP to be submitted to Verizon for migration.
  • Coordinate and maintain our VOIP phone system in our Round Rock, Texas facility.
  • Ensured proper use of Cisco VOIP phones as well as how to operate them.
  • Administer VOIP phone system, access control system and closed circuit television system.
  • Worked with area-wide teams on video conferencing, VoIP and ADA compliance projects.
  • Managed and implemented the migration to VOIP phone systems at 2 remote sites.
  • Provide PBX, VoIP, SIP and voice mail system programming to associates.
  • Coordinated overhaul of 235 traditional telephones to VOIP system with zero downtime.

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37. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Information Technology Analyst jobs:
  • Developed TCP/IP communication program for warranty claim and parts order submission using customer feedback.
  • Provided network troubleshooting using TCP/IP protocols/tools.
  • Configured and installed local and network printers via a Standard TCP/IP Port or Print Queue's setup on a print server.
  • Helped troubleshoot network connectivity issues by configuring on- and off-site Local Area Network, wireless network, VPN and TCP/IP settings.
  • Maintain, configure, and troubleshoot networks, routers, switches, and hubs in an Ethernet and TCP/IP environment.
  • Redesigned the architecture and environment for the Disaster Recovery site, specifically for Data Transmissions (TCP/IP and FTP).
  • Set up local, Windows 2003 and 2008 server shared printers, and HP external Jet direct TCP/IP printers.
  • Saved $25,000 per year in maintenance and licensing costs by converting devices to OSA and TCP/IP technology.
  • Configured connections for TCP/IP packets transfer and settings on Windows 95/98, Windows NT, and Macintosh.
  • Provided support of any connectivity problems using TCP/IP commands to determine where failures occurred.
  • Supported and installed TCP/IP devices including MFP's and created group policy for users.
  • Network support: WLAN, basic network connectivity, TCP/IP configuration, Bluetooth.
  • Analyzed TCP/IP network traffic as well as network port traffic for abnormal activity.
  • Established and configured Windows NT 4.0 and 5.0 with TCP/IP and DNS.
  • Utilized Networking TCP/IP knowledge to properly route requests to the appropriate groups.
  • Created router connectivity with TCP/IP, IPX/SPX, and NetBEUI protocols.
  • Install Mainframe TCP/IP including performance and tuning functions.
  • Set up TCP/IP camera system on the network.
  • Resolved issues with TCP/IP and VPN connectivity problems.
  • Configured the TCP/IP protocol for network connectivity.

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38. SLA

low Demand
Here's how SLA is used in Information Technology Analyst jobs:
  • Analyzed existing software to perform Gap Analysis, then translated functionality to include existing and future functionality into detailed Use Cases.
  • Detailed accurate analysis of operational business issues and full translation into system specification requirements to deliver clean software application development products.
  • Produced executive reports to as collaborative projects and illustrate/assist in understanding of departmental adherence to SLA's.
  • Collaborated with technical managers to translate technical requirements into clear standards for presentation at committee meetings.
  • Conduct the analysis and translations of technical documentation generated and received by the Operations Department.
  • Translated requirements into business rules, setting and reviewing acceptance criteria and defined technical specifications.
  • Translated user and related business needs into technical requirements for new or upgraded business systems.
  • Translate and simplify technical information to non-technical users, including most senior executive level.
  • Translate business requirement into functional IT requirement and Create functional requirement document MD50.
  • Translated functional requirements into work breakdown structures, technical specifications and use cases.
  • Analyzed broad business objectives then translate requirements into working solution for end-users.
  • Remain current with changes in the information resources security legislation and regulation.
  • Translated client needs to technical specifications for implementation by SharePoint programmers.
  • Analyze system specifications and translate requirements into tasks for other developers.
  • Worked with Oracle consultants to translate customer requirements into system requirements.
  • Reviewed customer satisfaction surveys to ensure vendors delivered SLA tasks properly.
  • Facilitated and documented content translation requests for global marketing sites.
  • Experience in translating high level requirements documents to design documents.
  • Translate business terminology to technical terminology for other developers.
  • Research and summarize legislation pertaining to privacy and security.

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39. SOX

low Demand
Here's how SOX is used in Information Technology Analyst jobs:
  • Coordinated and conducted bi-annual periodic access reviews for SOX applications.
  • Prepared management and metrics reports for SOX and Restatement applications.
  • Developed IT security internal control for SOX environment.
  • Performed Quarterly SOX Server Local Administrator reviews.
  • Created monthly and quarterly review reports including access reviews and collaborated with the internal Risk Assurance Team to review SOX compliance.
  • Lead analyst responsible for IT Security changes and Controls pertaining to SOX, HIPAA and GLBA projects that impacts global clients.
  • Performed SOX audit remediation for Finance and Purchasing annually, to include update of Oracle R12 through menu and/or access updates.
  • Assisted with Company's SOX and PCI annual audits, gathering information for auditors and responding to auditors' questions.
  • Performed an analysis of the current Global IT SOX framework and assessed its level of compliance with new COSO guidance.
  • Performed SOX 404 Audit of IT General Controls, Application Controls and specific controls related to the area of business.
  • Provided guidance and SME services to TDS Internal Audit's SOX monitoring on sensitive data used by TDS Finance.
  • Gather and Collate audit data for SOX Compliance audits in CICS and other miscellaneous financial applications and shared folders.
  • Responded to PCI and SOX related compliance requests with reports and proof of ongoing assessments and 3rd-party assessment reports.
  • Work with audit team (internal and external-PwC) in planning company audit activities, SOC1 and SOX audits.
  • Defined control requirements and developed solutions for HIPAA, SOX and PCI regulatory compliance stewarding $5M budget.
  • Identify gaps and facilitate remediation as per the GLBA, SOX, PSS, Federal and internal controls.
  • Develop and publish policies, procedures, standards and guidelines based on best practices and SOX compliance requirements.
  • Performed security audits/assessments of IT General Controls and business processes in accordance with (SOX) 404.
  • Conduct IT SOX Compliance testing 8-10 times a year with less than a 2% remediation rate.
  • Manage security vendors on a daily basis in order to insure compliance with PCI and SOX standards.

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40. Html

low Demand
Here's how Html is used in Information Technology Analyst jobs:
  • Develop the User Interface Screens for presentation logic using JSP, CSS, and HTML client validation scripts using JavaScript.
  • Controlled, maintained and updated global indirect sourcing department website using HTML, Java Script, XML, and CSS.
  • Tested programs or databases, correct errors and make necessary modifications using SQL queries, JAVA, and HTML.
  • Redeveloped the Atlanta Public School systems' intranet security system using HTML, VBS, ASP, and JavaScript.
  • Developed website, info forms, application enhancements and reporting, using HTML, SQL, CSS and PHP.
  • Designed and developed User Interface application for the client using JSP, HTML with client-side form validation by JavaScript.
  • Coached team members on HTML and CSS coding basics and provide other support required to meet impending deadlines.
  • Used Cold Fusion, HTML, JavaScript, and SQL Server to create a web inventory system.
  • Team involvement in module integration utilizing Java, XML, HTML, JavaScript, and Hibernate.
  • Worked Extensively in Designing the Web Pages using the HTML5.0, CSS and the Style Sheets.
  • Developed web pages using HTML, JSP, Struts and JavaScript for an Account Receivable system.
  • Designed, implemented, and tested a Project Registration System using HTML, PHP and MySQL.
  • Implemented SONAR Fixes for the JavaScript, HTML, CSS satisfying the industry coding standards.
  • Modified Docent Learning Management System using HTML, JavaScript, SQL, and Docent proprietary code
  • Analyzed and tested bug fixes and enhancements for PL/SQL & HTML based web application.
  • Developed System Architect VBA macros to publish HTML reports for the DoDAF views.
  • Developed Web Application front ends using HTML, CSS, and JavaScript validation.
  • Integrated new web standards in our HTML mark up to meet w3c compliance.
  • Generated User interface screens using JSP, JavaScript, CSS and HTML.
  • Updated information on the company's website using Java Script and HTML.

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41. Visio

low Demand
Here's how Visio is used in Information Technology Analyst jobs:
  • Developed methods for aggregating raw data and presented key findings to division management which facilitated informed decision making and process improvement.
  • Promoted awareness of security issues among management and ensured sound security principles are reflected in organizations' visions and goals.
  • Partnered with Sales Supervision, Business Management, and Technology to provide enhanced Sales Representative monitoring and market survey data.
  • Worked under indirect supervision at an off campus location primarily supporting the Baylor Clinic's Patient Business Service Department.
  • Developed/enhanced end-user reports to help with medical practitioner provisioning and privileges; automated tasks by developing excel macros.
  • Total responsibility for VAX/VMS System to include documentation, user training, operational policies and personnel supervision.
  • Defined business and technical requirements for web applications utilized by the Cisco Systems Global Government Division.
  • Identify and resolve technical issues and ensure unauthorized access is prevented in support of divisional/corporate directives.
  • Provided technical support for mainframe and distributed application developers in the Health and Specialty Benefit Divisions.
  • Supported access provisioning and certification to ensure regulatory compliance and operational efficiency needs were met.
  • Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision.
  • Provide direction, supervision, and technical/analytic advice to subordinate IT contractor staff.
  • Worked independently, without supervision to inventory and organize computer and networking assets.
  • Created different reports containing charts showing revenue and operating income by different divisions.
  • Maintain up-to-date data for product/part references, coordinating with appropriate division personnel.
  • Worked closely with Division of Gaming Enforcement to address security violations.
  • Reviewed documents prepared by business analysts and provided feedback for revision.
  • Write procedural documentation for terminations/provisioning to meet SOX and HIPAA compliance.
  • Provided oversight for complex projects and time-sensitive tasks under minimal supervision.
  • Served as liaison with newly formed mortgage administration division during start-up.

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42. XML

low Demand
Here's how XML is used in Information Technology Analyst jobs:
  • Performed Hibernate configuration with XML.
  • Tested HL7 to XML binding and building HL7 from XML representations and the Contents per HL7 2.5.1 CDC standards.
  • Assisted in the design of EDI solutions and represented Enterprise EDI team with regards to EDI/XML industry standards.
  • Used EAI Adapters, Converters, Transformation and Transport for sending and receiving XML from external pricing applications.
  • Load into XML data structure type on the basis of the XSD shared by the target applications.
  • Based on the salver selected and stage, data will be sent to salver in XML format.
  • Analyze inbound and outbound API file XML data contents to verify data and/or system incident deficiencies.
  • Develop web service programs that allow customers to transmit data in XML and JSON formats.
  • Developed SOAP web services and carried out data modeling using XSD, XML in Java.
  • Implemented Spring Batch Processor to process high volume of XML feeds coming from QUASAR application.
  • Used XML Busting functionality for 3 report for sending emails to Customer and Supplier.
  • Used XML based web services testing tools to analyze web applications on Seattle Channel Website
  • Used SAX parser to extract and read the required information from the XML.
  • Tested request and response XML's based web services interfaces using SOAP UI.
  • Created XML files to test the web services component of the system.
  • Re-imaged new and crashed hard-drives via Ghost, Pixie boot and XML.
  • Automated the maintenance efforts to map XML data models to Java components.
  • Developed XML Web Services to expose data related services to other applications.
  • Developed the Data transactions from database and XML's using LINQ.
  • Used JAXB request response exchange pattern to exchange business XML.

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43. Mac

low Demand
Here's how Mac is used in Information Technology Analyst jobs:
  • Serve as ComplianceWire technical expert working with internal employees and external pharmacists and medical professionals to ensure training requirements are met.
  • Configured email mailboxes and permissions through Microsoft Exchange 2010/Outlook 2010 Installed Security Digital Certificates for machines that need application privileges.
  • Participated in the design of a public sector macroeconomic planning application for the United Nations Development Program.
  • Coordinate and recommend procedures for facility and equipment maintenance or modification, including the replacement of machines.
  • Automated various manual functions of foreign currency transactions/balancing with brokerage houses by developing macros in Excel VBA.
  • Managed and monitored all machines via Active Directory where machines adhere to extensive naming standards
  • Provide support to Virtual Machine network connectivity issues as well as Cloud applications support/monitoring.
  • Provided and managed machine life-cycling and servicing for all unclassified computers.
  • Implemented modules for Client-Server pharmaceutical application adding functionality for patient history.
  • Developed VBA macros, and applications for analysis agricultural commodities.
  • Coordinate implementation of automated dispensing machines and medication unit-dosing software.
  • Ensured all production machinery was connected to network appropriately.
  • Worked with computer security team to analyze compromised machines.
  • Support for pharmacy applications and all peripherals.
  • Maintained machine connectivity on networks.
  • Perform Installations including Windows Operating System, Macintosh, assist with data migration, backup recovery, disk imaging, formatting.
  • Support and installation of Microsoft, Mac, Linux, and Unix operating systems, associated software and system protection software.
  • Assist and Monitor activities on servers Managed and Maintain accounts on Exchange Server Primarily provided support to Macintosh desktops and portables.
  • Use remote access services like Windows Remote Assistance and Microsoft Office Communicator to access end-users machines to troubleshoot and resolve issues.
  • Managed email and Windows Group Policy on Microsoft Exchange 2003/Windows Server 2003 machines based on both in-house and on cloud-based servers.

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44. User Acceptance

low Demand
Here's how User Acceptance is used in Information Technology Analyst jobs:
  • Disseminated instructions and step-by-step project guidelines to a sample group for user acceptance testing for application development on incident-request ticketing software.
  • Managed user acceptance release cycles; coordinated release management efforts between business and development.
  • Run system, integration and user acceptance testing for applications of administrative usage.
  • Facilitated user acceptance testing, validating functionality and system operation versus legacy processes.
  • Monitor project phases from requirements gathering through user acceptance testing and documentation.
  • Coordinate with business users and report stakeholders during user acceptance testing.
  • Created and executed user acceptance tests to validate data accuracy.
  • Participated in system acceptance and user acceptance testing.
  • Supported and performed user acceptance testing.
  • Defect Analysis and resolution for different releases of the project detected in system testing, user acceptance testing or in production.
  • Serve as the server administrator setting up user access in the User Acceptance, Quality Assurance and Integration testing regions.
  • Performed functional testing - validation testing, system testing, regression testing, and user acceptance testing (UAT).
  • Oversee multiple tracks of testing ranging from User Acceptance, System, Regression, and Performance testing over multiple releases.
  • Executed System Integration and User acceptance tests for a series of releases to the existing client server third party applications.
  • Perform migrations of development work into user acceptance test environment as well as production using Application Designer and Quest STAT.
  • Oversee Quality and Assurance (Q&A), development, user acceptance testing and system integration testing.
  • Assist in coordinating quarterly application releases by scheduling and conducting IT and UAT (User Acceptance Testing) testing.
  • Lead user acceptance testing (UAT) with stakeholders to ensure all changes are made and goals are met.
  • Facilitated user acceptance testing kickoff meetings to convey criteria for running test scripts, reporting results and retesting defects.
  • Performed various types of testing, such as functional, regression, user acceptance, negative and production testing.

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45. Software Applications

low Demand
Here's how Software Applications is used in Information Technology Analyst jobs:
  • Instructed participating staff on functions and operating requirements of standard software applications and equipment for the purpose of providing ongoing support.
  • Perform systems support and manage operations of IT department using several software applications for 250 users in a high security/availability environment.
  • Developed VBA software applications to format optimized supply chain scenarios into previously developed conversion software for data/network visualization.
  • Provide telephone and on premises support for problem resolution relating to both technology and software applications.
  • Evaluated & recommended suitable software applications for implementation in the organization and trained all end users.
  • Resolved operational/production issues for all supported software applications including patches, fixes and updates.
  • Integrated numerous hardware and software applications to advance user functionality in business processes.
  • Install approved software applications Document, track and monitor incidents to ensure timely resolution
  • Facilitated the installation, upgrades and maintenance of hardware components and software applications.
  • Maintained and developed software applications for use in corporate and customer-based environments.
  • Led numerous software applications and hardware configuration projects for cross-functioning customers.
  • Maintained current knowledge of relevant hardware and software applications as assigned.
  • Assist in establishing and generating reports from housing software applications.
  • Recommended numerous changes in hardware/software applications which enhanced operation efficiency.
  • Tested/evaluated software applications to determine whether user needs are met.
  • Managed the installation and integration of company's software applications.
  • Conducted one-on-one training with users for all software applications.
  • Analyzed, maintained and implemented existing software applications.
  • Customized software applications to meet end user requirements.
  • Provide first level Support for Proprietary Software applications.

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46. Sdlc

low Demand
Here's how Sdlc is used in Information Technology Analyst jobs:
  • Gathered and document requirements along with detailed functional design specifications and system documentation using SDLC (Software Development Life Cycle).
  • Authored validation plans, project plans, user requirement specifications, functional requirements specifications, and other SDLC documents.
  • Championed the SDLC using JAD for implementing added functionality, performance enhancements and user experience improvements in existing applications.
  • Prepare training documentation and presentations as needed for SDLC and internal project management software.
  • Validated system requirement against business requirement to derive defect resolution following SDLC.
  • Gathered business requirements, created functional specifications, used SDLC methodology.
  • Performed SDLC management including waterfall and agile methodologies.
  • Helped ensured all projects complied with corporate SDLC Policies and guidelines, worked with all aspects of the SDLC Life Cycle.
  • Provide direction on IT governance SDLC processes, including program development, program changes, emergency changes, and data changes.
  • Create thorough, clear, SDLC compliant documentation, including documents that capture the processes and procedures required for application deployment.
  • Documented any changes, issues as required following the SDLC practices and Suggesting any design changes for the Performance improvements.
  • Managed testing activities, including applying a structured methodology to the SDLC for 10 parallel Lotus Notes software development projects.
  • Involved throughout the business Software Development Life Cycle (SDLC) and project tracking using Microsoft Team Foundation Server.
  • Analyzed, developed and deployed a customized solution for Financial/Accounts using SDLC (Systems Development Life Cycle) methodology.
  • Achieved accurate software changes and validated to FDA specifications through Software Documentation Life Cycle (SDLC) environment.
  • Perform full Software Development Life Cycle (SDLC), including design, coding, and software documentation.
  • Performed all phases of the SDLC including: analysis, design, implementation, testing and maintenance.
  • Utilized SDLC with project team to design, develop, test, and deploy new IT portal.
  • Ensured applications proceeded throughout the SDLC in an accurate and timely manner using Project Management best practices.
  • Work with IT SDLC control owners in the authoring and updating of the official SDLC documentation.

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47. Nist

low Demand
Here's how Nist is used in Information Technology Analyst jobs:
  • Drive cross-functional project administration in transforming complex manual infra and platform services ordering management process to an automated catalog driven system.
  • Expanded Responsibilities Assumed additional responsibility for contract administration, software compliance, asset management, and data center facility management.
  • Improved data integrity and availability through pen-testing and developing and executing security administration tools including reporting and administration software.
  • Mentored and trained associates and contractors on Wells Fargo access control processes, security administration and Exchange mailbox administration.
  • Automated, documented and implemented multiple IT processes, resulting in reduced maintenance and administration costs and improved efficiency.
  • Delivered electronic administrative auditing which effectively saved the company time and money for tasks that previously involved manual reviews.
  • Utilize HP Replication Solution Manager to schedule SAN SnapShots/SnapClones for Database Administrators to use for backups/testing and disaster recovery.
  • Designed, implemented, optimized and administered Web server software across multiple websites both internally and externally.
  • Installed configured and administered software security tools to identify network vulnerabilities and developed counter-measures to eliminate threats.
  • Manage Department of Administration unified communications systems including tenants on the Department of Administration telephone switch.
  • Managed administrative and academic computing needs including purchasing, inventory control, maintenance and troubleshooting.
  • Managed administrative functions of CrashPlan backup and restore software during multiple instances of customer data corruption
  • Tested and validated revenue-generating FiOS Interactive Media marketing campaigns in Administrative Console and virtual lab environment
  • Supported the Service Management Planning team with metrics and application administration and customer support.
  • Provide feedback and insight to administrators and developers on functionality, debugging and improvements.
  • Work in conjunction with Credit Testing Coordinators/Administrators to ensure resolution of bug fixes.
  • Provided pilot support for a Unified Security Process for Clinical Applications Access Administration.
  • Provided support in developing and administering security training courses for employees and contractors.
  • Provided Identity Management administration, and application / database support when in production.
  • Managed Quality Assurance testing process, working with Developers and System Administrators.

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48. DB2

low Demand
Here's how DB2 is used in Information Technology Analyst jobs:
  • Provided production coverage and supports for Fidelity unify security access system batch and online applications utilized DB2 and CICS techniques.
  • Demonstrated an ability to understand DB2 relational databases in order to write effective and efficient SAS code and SQL extract data.
  • Developed test plans and automated scripts to verify functionality of DB2 system changes prior to implementation into the production environment.
  • Performed DBA responsibilities for both IMS and DB2 databases used by Parts Systems as well as backup Change Control.
  • Helped in creating design and code for Associate Leadership Structure change using Java, XML, JSP and DB2.
  • Migrated data from SAS databases to the new Credit Data Warehouse (CDW) running DB2 on AIX.
  • Provided DB2 DBA services for our work group by creating new tables, indexes, and stored procedures.
  • Proposed the new system to be developed in VB as front end and MQ/CICS/DB2/COBOL as back end.
  • Oversee the design, development, testing and implementation of mainframe COBOL, CICS and DB2 applications.
  • Extracted data from different sources like Main Frame, Db2 and Flat files to load into ODS.
  • Work in Windows and Linux (SUSE), IBM DB2 database server and SQL server environments.
  • Developed data interchange solutions between SQL Server, DB2, Oracle, and MS Access databases.
  • Participated in multiple programming projects utilizing IMS, DB2, JCL, SAS, and COBOL.
  • Performed Oracle 9i/10g and DB2 Administration, including performance monitoring and tuning of Oracle and DB2.
  • Performed back-end Testing using the SQL Queries and set up performance tests in DB2 / Mainframe.
  • Developed a DB2 database to support withholding rates and converted existing method to use these tables.
  • Coded DB2 queries and used VSAM data sets to fix and maintain the application errors.
  • Utilized UNIX shell commands, JCL mainframe and multiple SQL, Oracle and DB2 warehouses.
  • Provided systems team with System Analysis, COBOL and DB2 programming to batch system.
  • Added AUP system for renewal processing on Commercial Auto system with DB2 calls.

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49. Computer System

low Demand
Here's how Computer System is used in Information Technology Analyst jobs:
  • Managed all department computer hardware/software inventory and ordered all department computer systems from Wells Fargo online software.
  • Provided computer system support to field sites for software application development, troubleshooting and customer interface.
  • Supported software installations and testing of computer systems and peripherals within established standards and guidelines.
  • Provide computer system administration, local area network administration, and system/network security.
  • Educate and support approximately 500 users regarding various applications and computer systems.
  • Provided ghost imaging solutions to implement security programs for existing computer systems.
  • Developed and executed plans for business computer system and provided support to systems
  • Involved in installation, configuration and maintain computer systems in organization.
  • Maintained stable computer systems and rapid server communication at events.
  • Delivered general IT assistance for company computer systems and programs.
  • Performed troubleshooting/maintained computer system collaborating with system programmer.
  • Interacted with customers to ensure computer system reliability.
  • Monitor Computer System and associated peripheral devices.
  • Conducted analysis on information, computer systems (including hardware and software) and evaluated results to determine the best solution.
  • Served as IT technician for PMO team deploying computer systems, printers, faxes, scanners and all other office peripherals.
  • Install and troubleshoot computer systems, wired networking, wireless networking, firewalls, Active Directory administration, Group Policy administration.
  • Manage the daily usage and performance of computer systems, analyzing issues and guiding users through operations to resolve problems.
  • Imaged, configured, copied files, and shipped computer systems for end-users in the USA, and Latin America.
  • Tested enhancements and fixes to the KIDS (Child Welfare) Computer System at the Oklahoma Department of Human Services.
  • Provided top-notch customer support to personnel, ensuring incoming queries and issues related to computer systems for resolved and documented.

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50. Business Units

low Demand
Here's how Business Units is used in Information Technology Analyst jobs:
  • Represented the department on multiple strategic internal and corporate property management steering boards as well as supporting different company business units.
  • Provided high-level metrics information and in-depth analysis as well as identified trends and meaningful conclusions to the directors and business units.
  • Coordinated vulnerability management with Business Units to submit tickets, assess post support team activity, and develop KPI/ assessment reporting.
  • Managed changes: restructured processes across business units evaluating and executing with minimum incidents and assertive service to user requests.
  • Tracked issues from creation through resolution utilizing the Service Manager Console and communicating findings with relevant business units.
  • Partnered with internal and external stakeholder, prioritizing, coordinating and scheduling multiple business units and external vendors.
  • Managed systems and project demos/presentations to showcase improvements and performance to both RMS and external business units.
  • Provided security governance and advisory services to business units and project teams while building and maintaining relationships.
  • Support a wide range of business units conducting information technology security assessments and technical resource recommendations.
  • Collaborated with internal business units to support Regulatory Affairs, Electronic Document Management and Publishing Systems.
  • Prepared comprehensive monthly allocation schedule to recover funds covering leasing expenses from all IT business units.
  • Conducted database specification and requirements analysis by interviewing various employees in various functional business units.
  • Supervised and managed all job site activities between technical departments and internal business units.
  • Developed documentation of new processes to enable business units to seamlessly process daily operations.
  • Prepared and distributed all project communications to impacted business units within the company.
  • Maintained customer relationships including business units, product owners and vendor negotiators.
  • Provide security consulting and advisory services to business units and project teams.
  • Conducted audits of security controls for various business units.
  • Prepare and present security presentations to university business units.
  • Coordinated problem resolution among multiple business units.

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20 Most Common Skill for an Information Technology Analyst

Data Analysis9.1%
Customer Service8.1%
Active Directory7.4%
Pl/Sql7.3%
Desktop6.5%
Infrastructure6%
Technical Support6%
PCS5.4%

Typical Skill-Sets Required For An Information Technology Analyst

RankSkillPercentage of ResumesPercentage
1
1
Data Analysis
Data Analysis
6.1%
6.1%
2
2
Customer Service
Customer Service
5.4%
5.4%
3
3
Active Directory
Active Directory
5%
5%
4
4
Pl/Sql
Pl/Sql
4.9%
4.9%
5
5
Desktop
Desktop
4.4%
4.4%
6
6
Infrastructure
Infrastructure
4%
4%
7
7
Technical Support
Technical Support
4%
4%
8
8
PCS
PCS
3.6%
3.6%
9
9
Trouble Tickets
Trouble Tickets
3.6%
3.6%
10
10
Test Cases
Test Cases
3.3%
3.3%
11
11
Windows XP
Windows XP
3.1%
3.1%
12
12
Setup
Setup
2.8%
2.8%
13
13
Business Requirements
Business Requirements
2.6%
2.6%
14
14
VPN
VPN
2.4%
2.4%
15
15
Sharepoint
Sharepoint
2.2%
2.2%
16
16
Security Policies
Security Policies
2.1%
2.1%
17
17
Unix
Unix
2%
2%
18
18
Project Management
Project Management
1.8%
1.8%
19
19
Information Technology
Information Technology
1.8%
1.8%
20
20
Helpdesk
Helpdesk
1.6%
1.6%
21
21
Internet
Internet
1.6%
1.6%
22
22
Management System
Management System
1.6%
1.6%
23
23
SQL
SQL
1.5%
1.5%
24
24
Mainframe
Mainframe
1.5%
1.5%
25
25
Citrix
Citrix
1.5%
1.5%
26
26
ERP
ERP
1.4%
1.4%
27
27
Information Security
Information Security
1.4%
1.4%
28
28
Suite
Suite
1.3%
1.3%
29
29
OS
OS
1.3%
1.3%
30
30
User Accounts
User Accounts
1.3%
1.3%
31
31
Vmware
Vmware
1.2%
1.2%
32
32
QA
QA
1.1%
1.1%
33
33
Linux
Linux
1.1%
1.1%
34
34
Lotus Notes
Lotus Notes
1.1%
1.1%
35
35
UAT
UAT
1.1%
1.1%
36
36
Voip
Voip
1%
1%
37
37
Tcp/Ip
Tcp/Ip
1%
1%
38
38
SLA
SLA
1%
1%
39
39
SOX
SOX
1%
1%
40
40
Html
Html
1%
1%
41
41
Visio
Visio
1%
1%
42
42
XML
XML
0.9%
0.9%
43
43
Mac
Mac
0.9%
0.9%
44
44
User Acceptance
User Acceptance
0.8%
0.8%
45
45
Software Applications
Software Applications
0.8%
0.8%
46
46
Sdlc
Sdlc
0.8%
0.8%
47
47
Nist
Nist
0.8%
0.8%
48
48
DB2
DB2
0.8%
0.8%
49
49
Computer System
Computer System
0.8%
0.8%
50
50
Business Units
Business Units
0.7%
0.7%

46,932 Information Technology Analyst Jobs

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