What does an information technology analyst do?
An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.
Information technology analyst responsibilities
Here are examples of responsibilities from real information technology analyst resumes:
- Lead multiple e-Commerce initiatives for order processing which include applications for EDI.
- Manage clinical applications and systems, including the EMR, treatment planning systems and PACS.
- Manage the EDI project between Singapore, Boston, Atlanta, Puerto Rico and Mexico.
- Manage team to support day to day business activities, servers and systems to meet exacting SLA.
- Manage and maintain VMware infrastructure.
- Manage CIO infrastructure engagements wing-to-wing from design to delivery.
- Provide process governance and improvements, implement the PMO strategy, perform data analysis and create dashboards for key stakeholders.
- Administer DHCP scopes, as well as network monitoring and troubleshooting.
- Implement PCI compliance using RSA and ASE encryption to encrypt sensitive credit card information.
- Develop current and future state documents to aid in the visualization of system redesign.
- Review information security policy to ensure that it's in accordance to PCI DSS V2.
- Lead administrator for the RightNOW CRM student services for all participating USF departments and campuses.
- Execute administrative, and report and software development duties for web and LAN base CRM system.
- Configure NTP server, DHCP server, and TFTP server for support of the VoIP network.
- Guide patients through the health care system and help patients arrive at schedule appointments on time and prepare
Information technology analyst skills and personality traits
We calculated that 9% of Information Technology Analysts are proficient in Infrastructure, Customer Service, and Security Policies. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.
We break down the percentage of Information Technology Analysts that have these skills listed on their resume here:
- Infrastructure, 9%
Project: Analyze existing infrastructure and security policies through penetration testing, vulnerability assessment and risk assessment to ensure SOX compliance.
- Customer Service, 6%
Manage Help Desk email and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.
- Security Policies, 6%
Maintain familiarity and adherence to all business Security policies and procedures while maintaining the relationship of Security balanced against business functionality.
- Switches, 6%
Design, Install and Trouble Shooting Networking devices such as Routers, Switches, and Network appliances, servers and others.
- Encryption, 5%
Investigated anomalies found in DLP and database encryption logs discreetly and reported findings resulting in forensic investigation and possible litigation.
- Project Management, 5%
Perform regular project management activities including tracking and intervention to ensure programs are delivered to scope, budget and schedule expectations.
Most information technology analysts use their skills in "infrastructure," "customer service," and "security policies" to do their jobs. You can find more detail on essential information technology analyst responsibilities here:
Analytical skills. The most essential soft skill for an information technology analyst to carry out their responsibilities is analytical skills. This skill is important for the role because "analysts must interpret complex information from various sources and decide the best way to move forward on a project." Additionally, an information technology analyst resume shows how their duties depend on analytical skills: "implemented various data access components based on enterprise wide database session manager in java. "
Communication skills. Many information technology analyst duties rely on communication skills. "analysts work as a go-between with management and the it department and must explain complex issues in a way that both will understand.," so an information technology analyst will need this skill often in their role. This resume example is just one of many ways information technology analyst responsibilities rely on communication skills: "analyze financial reports from various departments such as marketing, sales, communication, operations, hr, purchase and production. "
Creativity. information technology analysts are also known for creativity, which are critical to their duties. You can see how this skill relates to information technology analyst responsibilities, because "because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." An information technology analyst resume example shows how creativity is used in the workplace: "developed business logic in java, j2ee, c/c++ for smarts server virtual inventory. "
The three companies that hire the most information technology analysts are:
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Compare different information technology analysts
Information technology analyst vs. Systems analyst
A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.
While similarities exist, there are also some differences between information technology analysts and systems analyst. For instance, information technology analyst responsibilities require skills such as "infrastructure," "security policies," "switches," and "encryption." Whereas a systems analyst is skilled in "troubleshoot," "c++," "data warehouse," and "systems analysis." This is part of what separates the two careers.
Systems analysts tend to make the most money working in the finance industry, where they earn an average salary of $86,904. In contrast, information technology analysts make the biggest average salary, $94,506, in the technology industry.systems analysts tend to reach similar levels of education than information technology analysts. In fact, systems analysts are 1.0% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Information technology analyst vs. Support analyst
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that information technology analyst responsibilities requires skills like "infrastructure," "security policies," "switches," and "encryption." But a support analyst might use other skills in their typical duties, such as, "troubleshoot," "application support," "issue resolution," and "data entry."
Support analysts may earn a lower salary than information technology analysts, but support analysts earn the most pay in the finance industry with an average salary of $93,871. On the other hand, information technology analysts receive higher pay in the technology industry, where they earn an average salary of $94,506.support analysts earn similar levels of education than information technology analysts in general. They're 3.8% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for information technology analysts in the next 3-5 years?
Dr. Diana Jones
Chair, Department of Kinesiology, Anderson University
Information technology analyst vs. Information systems technician
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
The required skills of the two careers differ considerably. For example, information technology analysts are more likely to have skills like "infrastructure," "security policies," "switches," and "encryption." But a information systems technician is more likely to have skills like "troubleshoot," "phone calls," "desk support," and "user support."
Information systems technicians make a very good living in the government industry with an average annual salary of $63,116. On the other hand, information technology analysts are paid the highest salary in the technology industry, with average annual pay of $94,506.When it comes to education, information systems technicians tend to earn lower degree levels compared to information technology analysts. In fact, they're 7.1% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Information technology analyst vs. Senior consultant, information technology
A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between information technology analysts and senior consultants, information technology, there are some differences that are important to note. For one, an information technology analyst might have more use for skills like "infrastructure," "customer service," "security policies," and "switches." Meanwhile, some responsibilities of senior consultants, information technology require skills like "architecture," "client facing," "healthcare," and "shared services. "
Senior consultants, information technology enjoy the best pay in the finance industry, with an average salary of $117,869. For comparison, information technology analysts earn the highest salary in the technology industry.The average resume of senior consultants, information technology showed that they earn higher levels of education compared to information technology analysts. So much so that theyacirc;euro;trade;re 8.6% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.0%.Types of information technology analyst
Updated January 8, 2025
