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An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.

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Information Technology Analyst Responsibilities

Here are examples of responsibilities from real information technology analyst resumes representing typical tasks they are likely to perform in their roles.

  • Manage, create and maintain documents on SCCM cutter architecture.
  • Lead multiple e-Commerce initiatives for order processing which include applications for EDI.
  • Achieve CIO approval in selection of a corporate PBX vendor and supplier agreement.
  • Manage RFP process by documenting system requirements, RFP questionnaires and evaluating vendors.
  • Manage clinical applications and systems, including the EMR, treatment planning systems and PACS.
  • Reconstruct IMS database to DB2 managing storage of customer data and information on mainframe including automate updates through MQ messaging processes.
  • Assist in server recovery operations including purchasing new hardware, installation of hardware, and setup of OS.
  • Specialize knowledge of host desktop RDC secure cloud environment solutions/host infrastructure, data security/compliance, and legal software applications.
  • Assist with developing and maintaining security procedures for company systems, determine computer hardware and software need for system setup.
  • Develop procedures for system development and maintenance, including hourly quality assurance testing.
  • Provide daily customer service to internal and external customers regarding hardware and software concerns.
  • File server, PC desktop/laptop/workstation software and hardware configuration and support for internal deployment.
  • Select and implement new internet service provider with improve speed and reliability to support increase usage of cloud services.
  • Provide a non-profit organization with technical assistance to correct their backup solution, licensing compliance, network printing and Internet connectivity.
  • Implement and support: VmWare infrastructure.

Information Technology Analyst Job Description

When it comes to understanding what an Information Technology Analyst does, you may be wondering, "should I become an Information Technology Analyst?" The data included in this section may help you decide. Compared to other jobs, Information Technology Analysts have a growth rate described as "faster than average" at 9% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of Information Technology Analyst opportunities that are predicted to open up by 2028 is 56,000.

An Information Technology Analyst annual salary averages $87,286, which breaks down to $41.96 an hour. However, Information Technology Analysts can earn anywhere from upwards of $64,000 to $118,000 a year. This means that the top-earning Information Technology Analysts make $54,000 more than the lowest-earning ones.

Once you've become an Information Technology Analyst, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a Systems Analyst, Support Analyst, Information Systems Technician, and Senior Consultant, Information Technology.

Information Technology Analyst Jobs You Might Like

12 Information Technology Analyst Resume Examples

Information Technology Analyst Skills and Personality Traits

We calculated that 13% of Information Technology Analysts are proficient in Procedures, Information Security, and Information Technology. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.

We break down the percentage of Information Technology Analysts that have these skills listed on their resume here:

  • Procedures, 13%

    Conducted network vulnerability assessments using NIST Special publication 800-53 to evaluate identified system vulnerabilities and developed remediation plans and security procedures.

  • Information Security, 11%

    Provide security consulting services internally to the organization by giving security guidance and functioning as an information security subject matter professional.

  • Information Technology, 9%

    Assisted in developing and maintaining enterprise architecture and capital planning documentation related to Department of Defense information technology resource management.

  • Infrastructure, 7%

    Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure, network security operations and Continuous Monitoring processes.

  • Hardware, 5%

    Provide technical support for 400+ workstations through installing, configuring and maintaining hardware, software and networking/data communications.

  • Customer Service, 5%

    Manage Help Desk email and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.

Most Information Technology Analysts list "Procedures," "Information Security," and "Information Technology" as skills on their resumes. We go into more details on the most important Information Technology Analyst responsibilities here:

  • Analytical skills can be considered to be the most important personality trait for an Information Technology Analyst to have. According to a Information Technology Analyst resume, "Analysts must interpret complex information from various sources and decide the best way to move forward on a project" Information Technology Analysts are able to use Analytical skills in the following example we gathered from a resume: "Performed analysis and documentation of processes using Visio, including the documentation of functional and detailed business requirements. "
  • Another commonly found skill for being able to perform Information Technology Analyst duties is the following: Communication skills. According to a Information Technology Analyst resume, "Analysts work as a go-between with management and the IT department and must explain complex issues in a way that both will understand." Check out this example of how Information Technology Analysts use Communication skills: "Prepared and distributed all project communications to impacted business units within the company. "
  • Another skill that is quite popular among Information Technology Analysts is Creativity. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a Information Technology Analyst resume: "Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." This example from a resume shows how this skill is used: "Developed business logic in Java, J2EE, C/C++ for Smarts Server Virtual Inventory. "
  • See the full list of Information Technology Analyst skills.

    We've found that 65.6% of Information Technology Analysts have earned a bachelor's degree. Furthermore, 12.6% earned their master's degrees before becoming an Information Technology Analyst. While it's true that most Information Technology Analysts have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight Information Technology Analysts did not spend the extra money to attend college.

    Those Information Technology Analysts who do attend college, typically earn either Computer Science degrees or Business degrees. Less commonly earned degrees for Information Technology Analysts include Information Technology degrees or Computer Information Systems degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an Information Technology Analyst. We've found that most Information Technology Analyst resumes include experience from Change Healthcare, Florida Cancer Specialists & Research Institute, and iboss. Of recent, Change Healthcare had 47 positions open for Information Technology Analysts. Meanwhile, there are 45 job openings at Florida Cancer Specialists & Research Institute and 39 at iboss.

    Since salary is important to some Information Technology Analysts, it's good to note that they are figured to earn the highest salaries at Walgreens, Pinnacle West Capital, and Portland General Electric. If you were to take a closer look at Walgreens, you'd find that the average Information Technology Analyst salary is $132,318. Then at Pinnacle West Capital, Information Technology Analysts receive an average salary of $131,258, while the salary at Portland General Electric is $128,800.

    View more details on Information Technology Analyst salaries across the United States.

    We also looked into companies who hire Information Technology Analysts from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Accenture, IBM, and TEKsystems.

    In general, Information Technology Analysts fulfill roles in the Technology and Finance industries. While employment numbers are high in those industries, the Information Technology Analyst annual salary is the highest in the Professional industry with $94,214 as the average salary. Meanwhile, the Technology and Manufacturing industries pay $92,948 and $92,609 respectively. This means that Information Technology Analysts who are employed in the Professional industry make 14.4% more than Information Technology Analysts who work in the Health Care Industry.

    The three companies that hire the most prestigious information technology analysts are:

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    What Systems Analysts Do

    A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

    We looked at the average Information Technology Analyst annual salary and compared it with the average of a Systems Analyst. Generally speaking, Systems Analysts receive $8,914 lower pay than Information Technology Analysts per year.

    Even though Information Technology Analysts and Systems Analysts have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require Procedures, Hardware, and Customer Service in the day-to-day roles.

    As far as similarities go, this is where it ends because an Information Technology Analyst responsibility requires skills such as "Information Security," "Information Technology," "Infrastructure," and "Hipaa." Whereas a Systems Analyst is skilled in "Troubleshoot," "C++," "Data Warehouse," and "Systems Analysis." So if you're looking for what truly separates the two careers, you've found it.

    Systems Analysts tend to make the most money in the Manufacturing industry by averaging a salary of $84,801. In contrast, Information Technology Analysts make the biggest average salary of $94,214 in the Professional industry.

    Systems Analysts tend to reach similar levels of education than Information Technology Analysts. In fact, Systems Analysts are 1.0% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.

    What Are The Duties Of a Support Analyst?

    The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.

    Now we're going to look at the Support Analyst profession. On average, Support Analysts earn a $20,400 lower salary than Information Technology Analysts a year.

    Not everything about these jobs is different. Take their skills, for example. Information Technology Analysts and Support Analysts both include similar skills like "Procedures," "Hardware," and "Customer Service" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that Information Technology Analyst responsibilities requires skills like "Information Security," "Information Technology," "Infrastructure," and "Hipaa." But a Support Analyst might use skills, such as, "Troubleshoot," "Application Support," "Issue Resolution," and "End User."

    Support Analysts may earn a lower salary than Information Technology Analysts, but Support Analysts earn the most pay in the Finance industry with an average salary of $86,971. On the other side of things, Information Technology Analysts receive higher paychecks in the Professional industry where they earn an average of $94,214.

    On the topic of education, Support Analysts earn similar levels of education than Information Technology Analysts. In general, they're 3.8% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How an Information Systems Technician Compares

    An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

    The third profession we take a look at is Information Systems Technician. On an average scale, these workers bring in lower salaries than Information Technology Analysts. In fact, they make a $30,788 lower salary per year.

    Using Information Technology Analysts and Information Systems Technicians resumes, we found that both professions have similar skills such as "Information Technology," "Hardware," and "Customer Service," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Information Technology Analysts resumes, they are more likely to have skills like "Procedures," "Information Security," "Infrastructure," and "Hipaa." But a Information Systems Technician might have skills like "Email," "Troubleshoot," "Desk Support," and "Access Points."

    Information Systems Technicians make a very good living in the Finance industry with an average annual salary of $66,082. Whereas Information Technology Analysts are paid the highest salary in the Professional industry with the average being $94,214.

    When it comes to education, Information Systems Technicians tend to earn lower education levels than Information Technology Analysts. In fact, they're 7.1% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a Senior Consultant, Information Technology

    A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.

    Senior Consultants, Information Technology tend to earn a higher pay than Information Technology Analysts by about $19,462 per year.

    While both Information Technology Analysts and Senior Consultants, Information Technology complete day-to-day tasks using similar skills like Procedures, Information Security, and Infrastructure, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an Information Technology Analyst might have more use for skills like "Information Technology," "Hardware," "Customer Service," and "Nist." Meanwhile, some Senior Consultants, Information Technology might include skills like "Architecture," "Healthcare," "Cloud," and "SAN" on their resume.

    In general, Senior Consultants, Information Technology reach higher levels of education when compared to Information Technology Analysts resumes. Senior Consultants, Information Technology are 8.6% more likely to earn their Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.

    What an Information Technology Analyst Does FAQs

    How much does an information technology analyst make?

    An information technology analyst makes $81,166 a year. The range, however, can start as low as $58,000 a year to as high as $114,000 a year. Factors such as location and company type all impact how much an information technology analyst can make.

    What is an information analyst?

    An information analyst oversees data sources for a company and creates ways to help employees access the data easier and secure the information from being misused.

    An information analyst is expected to install and configure programs to meet the company's needs and manage how the data is used to find more efficient ways of storing the information.

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