An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.

Information Technology Analyst Responsibilities

Here are examples of responsibilities from real information technology analyst resumes representing typical tasks they are likely to perform in their roles.

  • Lead multiple e-Commerce initiatives for order processing which include applications for EDI.
  • Manage clinical applications and systems, including the EMR, treatment planning systems and PACS.
  • Manage the EDI project between Singapore, Boston, Atlanta, Puerto Rico and Mexico.
  • Manage team to support day to day business activities, servers and systems to meet exacting SLA.
  • Manage and maintain VMware infrastructure.
  • Manage CIO infrastructure engagements wing-to-wing from design to delivery.
  • Provide process governance and improvements, implement the PMO strategy, perform data analysis and create dashboards for key stakeholders.
  • Administer DHCP scopes, as well as network monitoring and troubleshooting.
  • Implement PCI compliance using RSA and ASE encryption to encrypt sensitive credit card information.
  • Develop current and future state documents to aid in the visualization of system redesign.
  • Review information security policy to ensure that it's in accordance to PCI DSS V2.
  • Lead administrator for the RightNOW CRM student services for all participating USF departments and campuses.
  • Execute administrative, and report and software development duties for web and LAN base CRM system.
  • Configure NTP server, DHCP server, and TFTP server for support of the VoIP network.
  • Guide patients through the health care system and help patients arrive at schedule appointments on time and prepare

Information Technology Analyst Skills and Personality Traits

We calculated that 9% of Information Technology Analysts are proficient in Infrastructure, Customer Service, and Security Policies. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.

We break down the percentage of Information Technology Analysts that have these skills listed on their resume here:

  • Infrastructure, 9%

    Project: Analyze existing infrastructure and security policies through penetration testing, vulnerability assessment and risk assessment to ensure SOX compliance.

  • Customer Service, 6%

    Manage Help Desk email and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.

  • Security Policies, 6%

    Maintain familiarity and adherence to all business Security policies and procedures while maintaining the relationship of Security balanced against business functionality.

  • Switches, 6%

    Design, Install and Trouble Shooting Networking devices such as Routers, Switches, and Network appliances, servers and others.

  • Encryption, 5%

    Investigated anomalies found in DLP and database encryption logs discreetly and reported findings resulting in forensic investigation and possible litigation.

  • Project Management, 5%

    Perform regular project management activities including tracking and intervention to ensure programs are delivered to scope, budget and schedule expectations.

Most information technology analysts list "infrastructure," "customer service," and "security policies" as skills on their resumes. We go into more details on the most important information technology analyst responsibilities here:

  • The most important skills for an information technology analyst to have in this position are analytical skills. In this excerpt that we gathered from a information technology analyst resume, you'll understand why: "analysts must interpret complex information from various sources and decide the best way to move forward on a project" According to resumes we found, analytical skills can be used by a information technology analyst in order to "implemented various data access components based on enterprise wide database session manager in java. "
  • While it may not be the most important skill, we found that many information technology analyst duties rely on communication skills. This example from a information technology analyst explains why: "analysts work as a go-between with management and the it department and must explain complex issues in a way that both will understand." This resume example is just one of many ways information technology analysts are able to utilize communication skills: "analyze financial reports from various departments such as marketing, sales, communication, operations, hr, purchase and production. "
  • Information technology analysts are also known for creativity, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a information technology analyst resume: "because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." We also found this resume example that details how this skill is put to the test: "developed business logic in java, j2ee, c/c++ for smarts server virtual inventory. "
  • See the full list of information technology analyst skills.

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    What Systems Analysts Do

    A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

    We looked at the average information technology analyst annual salary and compared it with the average of a systems analyst. Generally speaking, systems analysts receive $7,695 lower pay than information technology analysts per year.

    Even though information technology analysts and systems analysts have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, project management, and cloud security in the day-to-day roles.

    As far as similarities go, this is where it ends because an information technology analyst responsibility requires skills such as "infrastructure," "security policies," "switches," and "encryption." Whereas a systems analyst is skilled in "troubleshoot," "c++," "data warehouse," and "systems analysis." So if you're looking for what truly separates the two careers, you've found it.

    Systems analysts tend to make the most money in the finance industry by averaging a salary of $86,904. In contrast, information technology analysts make the biggest average salary of $94,506 in the technology industry.

    Systems analysts tend to reach similar levels of education than information technology analysts. In fact, systems analysts are 1.0% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.

    What Are The Duties Of a Support Analyst?

    The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.

    Now we're going to look at the support analyst profession. On average, support analysts earn a $7,089 lower salary than information technology analysts a year.

    Not everything about these jobs is different. Take their skills, for example. Information technology analysts and support analysts both include similar skills like "customer service," "linux," and "technical support" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that information technology analyst responsibilities requires skills like "infrastructure," "security policies," "switches," and "encryption." But a support analyst might use skills, such as, "troubleshoot," "application support," "issue resolution," and "data entry."

    Support analysts may earn a lower salary than information technology analysts, but support analysts earn the most pay in the finance industry with an average salary of $93,871. On the other side of things, information technology analysts receive higher paychecks in the technology industry where they earn an average of $94,506.

    On the topic of education, support analysts earn similar levels of education than information technology analysts. In general, they're 3.8% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How an Information Systems Technician Compares

    An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

    The third profession we take a look at is information systems technician. On an average scale, these workers bring in lower salaries than information technology analysts. In fact, they make a $36,732 lower salary per year.

    Using information technology analysts and information systems technicians resumes, we found that both professions have similar skills such as "customer service," "linux," and "technical support," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from information technology analysts resumes, they are more likely to have skills like "infrastructure," "security policies," "switches," and "encryption." But a information systems technician might have skills like "troubleshoot," "phone calls," "desk support," and "user support."

    Information systems technicians make a very good living in the government industry with an average annual salary of $63,116. Whereas information technology analysts are paid the highest salary in the technology industry with the average being $94,506.

    When it comes to education, information systems technicians tend to earn lower education levels than information technology analysts. In fact, they're 7.1% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a Senior Consultant, Information Technology

    A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.

    Senior consultants, information technology tend to earn a higher pay than information technology analysts by about $27,060 per year.

    While both information technology analysts and senior consultants, information technology complete day-to-day tasks using similar skills like project management, hipaa, and data analysis, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an information technology analyst might have more use for skills like "infrastructure," "customer service," "security policies," and "switches." Meanwhile, some senior consultants, information technology might include skills like "architecture," "client facing," "healthcare," and "shared services" on their resume.

    Senior consultants, information technology earn a higher salary in the finance industry with an average of $117,869. Whereas, information technology analysts earn the highest salary in the technology industry.

    The average resume of senior consultants, information technology showed that they earn higher levels of education to information technology analysts. So much so that the likelihood of them earning a Master's Degree is 8.6% more. Additionally, they're more likely to earn a Doctoral Degree by 1.0%.

    What an Information Technology Analyst Does FAQs

    How Much Does An Information Technology Analyst Make?

    An information technology analyst makes $81,166 a year. The range, however, can start as low as $58,000 a year to as high as $114,000 a year. Factors such as location and company type all impact how much an information technology analyst can make.

    Information Technology Vs. Computer Science

    The difference between information technology (IT) and computer science is that information technology refers to the use of computer systems and other forms of tech for the purposes of data storage, retrieval, transmission, and manipulation, while computer science is a broad field of study concerning the applications of computers.

    What Is An Information Analyst?

    An information analyst oversees data sources for a company and creates ways to help employees access the data easier and secure the information from being misused.

    An information analyst is expected to install and configure programs to meet the company's needs and manage how the data is used to find more efficient ways of storing the information.

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