Information technology analyst jobs in Murfreesboro, TN

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

You will work #Hybrid, in the office 4 days a week. You will leverage Blue Yonder, CKB, and space management tools to conduct high-quality analysis and synthesize data from multiple sources. Evaluate item performance, optimize assortment planning, and develop store clustering strategies through the space planning and planogram creation process. Use strong communication and influencing skills to translate insights into actionable recommendationsthat drive client success. CROSSMARK is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most-in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights. We value our people by recognizing everyday wins and fostering a supportive, collaborative environment-both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength-it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact ...@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Utilize Blue Yonder (formerly JDA), CKB, retailer POS data, and reporting tools to support space management initiatives by conducting in-depth analysis and delivering actionable insights. Evaluate item performance, optimize assortment strategies, and support store clustering through the space planning process, effectively communicating findings to drive client-focused solutions. Strong analytics, insights, presentation, and storytelling skills Build, update, and refresh weekly and monthly dashboards (weekly POS + monthly category recaps) Participate in the development of space presentations incorporating syndicated data and other sources of data that address business issues Keep abreast of the client's KPIs, strategies, innovation, and other important information. Build advanced analytics capabilities: Develop sophisticated analytical tools and techniques such as regression analysis and experimental design. Lead strategic business planning: Direct planning across areas like category and space management, product and promotion evaluation, trade fund analysis, and resource allocation. Provide leadership and operational support: Partner with and potentially lead analyst teams and support the Director and Management in strategic planning efforts. Enhance business operations: Create consultative insights and presentations aimed at driving increased sales. Manage data resources: Oversees the use of both syndicated and non-syndicated data to support business decisions. Utilize POG software tools for creation of customer POGs. Develop and share best practices: Identify effective strategies and disseminate them across teams to improve performance. Support sales operations: Collaborate with clients, sales executives, and business partners to align analytics with sales initiatives. Leverage CROSSMARK capabilities: Understand internal processes and recommend data-driven actions to boost revenue. Education: Bachelor's Degree preferred in CPG, marketing, advertising, business, or other sales or retail-related field. Experience: 3+ years of industry experience required, with a broad range of consultative and analytical techniques, systems, and concepts required. Current working knowledge of space planning and planogram creation. Computer Skills: Advanced knowledge of Microsoft applications and use of Microsoft applications. Knowledge of other software applications as defined by the need and assignment of the position. Working knowledge of syndicated data analysis tools. Working knowledge of POG software tools for creation of customer POGs. Physical Demands: While performing the duties of this position, the team member is regularly required to be able to: Physical Abilities: Seeing, Color Perception, Touching #DiscoverYourPath

Job Title: Senior Cybersecurity Analyst Contract duration: 12 months Contract (W2 only, No C2C--This is only for Visa Independent Candidates Only ) Job Description: The ideal candidate will possess mastery-level knowledge of cybersecurity alert triage; incident response aligned with NIST guidelines and be well-versed in threat detection techniques based on the MITRE ATT&CK framework. This role requires hands-on expertise in managing enterprise security platforms, owning the vulnerability management lifecycle, and leading email security operations. The successful candidate will lead security event response, and act as a subject matter expert for the broader team. They will provide mentorship to junior staff and serve as a critical resource in securing enterprise IT and cloud environments. Key Responsibilities Implement and maintain cybersecurity tools and platforms across the enterprise, including extended endpoint detection and response (XDR), email security systems, and cloud security solutions. Lead and manage the enterprise Vulnerability Management Program, coordinating with infrastructure and application teams to drive timely remediation. Monitor and analyze cybersecurity alerts; lead response activities and investigations following NIST 800-61 incident response lifecycle. Develop and maintain correlation rules to improve threat detection, reduce false positives, and ensure timely alerting to Tier 1 analysts. Own the email security ecosystem, including administration of tools and enforcement of DMARC policies. Administer and maintain the enterprise email security gateway, ensuring secure, timely, and reliable delivery of all inbound and outbound email communications. Perform advanced threat hunting and cyber risk mitigation using IOCs (Indicators of Compromise), BIOCs (Behavioral Indicators of Compromise, and known TTPs (Tactics, Techniques, and Protocols). Develop and maintain PowerShell scripts to automate routine tasks, streamline security operations, and the Cybersecurity team. · Document and maintain security architecture diagrams, system configurations, and standard operating procedures (SOPs) as needed. Troubleshoot and resolve operational issues related to cybersecurity solutions in coordination with cross-functional teams. Engage with third-party security vendors and service providers as needed for escalation and support. Mentor junior team members and contribute to the ongoing improvement of the security program.

What We Need Corpay is currently looking to hire an IT Analyst II based out of Brentwood, TN. In this role, you will provide advanced system level support of multi-user, technical and financial applications, and expert technical support through direct contact with end users. This includes general support tasks, advanced troubleshooting, systems administration, testing and installation of software and server/network support. Serve as the initial point of contact for all end user technical related issues for internal Corpay associates. The IT Analyst will assist with projects working closely with other Analysts (Both in applications and technical services) to document support requirements, develop new scripts and train other End User Support team members. How We Work As an IT Analyst II, you will be expected to work in an office at our Brentwood, TN office location. Corpay will set you up for success by providing: Assigned workspace in Brentwood office location Company-issued equipment Formal, hands-on training Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Following agreed procedures, identifies, registers and categorizes incidents and requests Providing advanced technical assistance and maintenance support to end users including, but not limited to, servicing as primary second tier support and first tier support, when assigned Resolving incidents upon first contact where possible Responding to incidents/issues logged by phone, email or portal in timely manner Gathering data and provides basic troubleshooting techniques for all computer software and hardware issue Applying solid analysis skills and present moderate to complex facts to ensure proper problem determination Resolving all moderately complex technical support issues, tracks and documents pertinent information in a timely manner according to standard procedures Accurately capturing and documenting of issue or request information in the FLEETCOR IT Service Management Ticketing system Escalating issues within Service Level Agreements, follows up and updates customers on status inquires Managing, meeting and maintaining service levels and ensure all incidents are dealt with in accordance with the SLA and internal KPIs Partnering with IT and business contacts and effectively communicates relevant IT company related matters to ensure rapid resolution Emitting a positive, enthusiastic service attitude at all times and understands how to handle difficult situations using proper discretion and respect General understanding of the various lines of business within FLEETCOR, their function and importance to ensure solutions align with business needs Complies with all specified department, unit and IT Service Delivery Best Practices processes, goals and metrics Upholding the Corpay Code of Business Conduct at all times Adhering to Corporate procedures and policies May be required to be the designated "On Call" person to handle problems after normal business hours/and or during weekends utilizing a cell phone as well as schedule change assignments Participating in special projects or performs duties in other areas as requested Creating/Amending/Deleting user AD & Application accounts according to corporate policy Suggesting improvements to the End User Service Delivery process Remote installation of approved software Troubleshooting Microsoft Windows issues Troubleshooting off the shelf software issues e.g. MS Office, Slack, Zoom, Chrome Browser, Edge Browser, etc. Aiding in the use of off the shelf and bespoke software Troubleshooting mobile device issues e.g. VPN access, email access on smartphone Providing updates as warranted to FLEETCOR Knowledge Management system Ensuring line management are immediately made aware of high priority or high impact issues Qualifications & Skills Requires a high school diploma plus additional post-secondary college or technical school Preference for previous office and technical experience in a customer support environment 3+ Years 1st line support/Service Desk experience Experience working in a role with a multinational focus would be beneficial as would any experience working for an organization that is SOX or other regulatory body compliant Ability to listen attentively Communications, verbal and written that deliver an effective, clear, concise message Demonstrates solid interpersonal, customer service and telephone etiquette skills Well organized with attention to detail and ability to carry out tasks independently Self-motivated, self-learning aptitude Commitment to tasks in a fast-paced environment Good team-working ability, particularly within a small team and across borders Intermediate to advanced knowledge of computer fundamentals and related technical disciplines Working knowledge of Microsoft Windows 10 and 11 Citrix or VMWare Application and Desktop Virtualization MS Office 2019/Office365/Intune/ADUC/PowerShell Collaboration Technology such as Zoom, Slack, MS Teams Mobile Device Management Installation and Support PC hardware break-fix identification Printer operation and network printing installation and support ITIL Certification - Minimum Foundation preferred Windows 10 Workstation Certification preferred Help Desk Certification preferred Must complete continuing education requirements as outlined by Corpay HR Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. #LI-DR1 #CORPAY

DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: CORPORATE DIRECTOR OF IT FLSA STATUS: Exempt REVISED: July 23, 2024 The IT Operations Manager is responsible for overseeing and managing the organization's IT infrastructure, ensuring its efficient operation, security, and alignment with business objectives. This role involves leading a team of IT professionals, managing projects, optimizing systems, and implementing best practices to support the company's technological needs. ESSENTIAL FUNCTIONS: Infrastructure Management: Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, storage, and cloud services. Ensure high availability, reliability, and scalability of IT systems. Monitor system performance and troubleshoot issues to minimize downtime. System Security and Compliance: Implement Multi-Factor Authentication (MFA) applications, such as DUO and MS Intune. Maintain Active Directory and Group Policy. Ensure data protection through timely backups and restores following company policies and procedures utilizing VEEAM. Assist the IT Director with disaster recovery design, testing, and implementation. Assist the IT Director with cybersecurity strategies, design, testing, and implementation. Team Leadership and Collaboration: Manage Divisional/Branch Network Administrators. Contribute to the development of the IT strategy and roadmap. Identify emerging technologies and trends that can benefit the organization. Align IT infrastructure initiatives with business goals. Maintain client confidence and protect operations by keeping information confidential. Participate in IT On Call Rotation. Maintain a clean and safe work area. Other duties as assigned. Documentation and Communication: Maintain accurate documentation of IT infrastructure and processes. Communicate effectively with senior management and other departments. SUPERVISORY RESPONSIBILITIES Responsible for managing Divisional/Branch Network Administrators. SKILLS and QUALIFICATIONS Strong technical knowledge of servers, networks, storage systems, and cloud services. Experience with virtualization, disaster recovery, and backup solutions. Proficiency in network and security protocols and best practices. Excellent leadership, project management, and organizational skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to read and comprehend technical instructions for computer-related hardware and software. Basic understanding of algebraic, geometrical, and arithmetical concepts. Ability to manage multiple projects simultaneously. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving many variables in specialized situations. EXPERIENCE AND EDUCATION Bachelor's degree in Computer Science, Information Technology, or a related field, or 10+ years of relevant work experience. Experience in supporting business-related functionality in a manufacturing environment is preferred. PHYSICAL AND MENTAL REQUIREMENTS: Must be able to lift 30 pounds Must be able to travel to all facilities to perform job responsibilities. Availability for on-call support as needed. Ability to work in a fast-paced, dynamic environment. Management retains the right to change this job description or add to the duties at any time.

Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint.

Job Description NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off. ***Please be sure your location, including city and state, is included on your resume. Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we're growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit ********************* to learn more about us. Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts. Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems. The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. Essential Functions: Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. Effectively identifies service desk issues and resolves or escalates problems appropriately. Ensures high level of end user satisfaction via superior customer service and verification of issue resolution. Documents incidents and incident resolution in service desk software tickets accurately and thoroughly. Proactively works with IT Service Management Processes and activities to provide timely and quality service. Supports the Service desk tool, processes, and vendor relationships as appropriate. Prioritizes work efforts and communicates with business units and end-users. Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Configures new hardware for stores or office users and ships the equipment as necessary. Provides shipping and tracking assistance for all IT equipment. Utilizes basic hand tools to fix hardware or equipment. Helps the team keep workstation and office area clean and organized. Assists with various projects, including with outside departmental members. Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours. Participates in inventory tracking, counting, and organization. Remotely assists IT Field Services Technicians completing on-site troubleshooting. Evaluate what are critical issues needed to keep store running. Provide timelines for resolution, communicating to all parties involved throughout lifecycle. Communications: Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system. Use empathy, understanding and technical knowledge as primary tools for customer support. Works closely with various staff & third-party vendors in support of day-to-day business processes. Effectively communicates & troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate. Maintains a professional, proactive, and positive attitude and approach while providing services to end users. Walk the customer through the problem-solving process. Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel. Follow-up and update customer status information. Effectively collaborates and communicates as a liaison between various business departments. Security: Secures the computer rooms and business assets. Maintains compliance with the IT Security Policy. Safeguards employee and customer information while maintaining total confidentiality. Maintains and administers portable device management applications such as IBM MaaS360. Reports any security issues to the IT Director as appropriate. Qualifications: Proven experience as a help desk technician. Tech savvy with working knowledge of office automation production, databases, and remote control. Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products. Ability to diagnose and resolve basic technical issues. AA/AS in IT or Computer Science or relevant field experience. CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required. Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Competencies: Customer Service Communication Skills Ability to learn quickly Troubleshooting/problem-solving skills Ability to work well under pressure Adaptability Teamwork skills

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

+ We are seeking a detail-oriented and analytical professional to join our Customs & Trade Operations team, with a specialized focus on metals compliance-particularly steel, aluminium, and copper. + This role will support import/export operations and compliance activities, with a strong emphasis on reviewing Bills of Materials (BOMs) and ensuring accurate metal weight declarations for finished goods. + The ideal candidate will have a background in project management, procurement collaboration, and tariff classification, along with experience in import/export documentation and systems. **Responsibilities:** + Analyze Bills of Materials to verify correct metal weights (steel, aluminum, copper) for finished products. + Collaborate with procurement and internal engineering teams to ensure accurate material data and compliance with trade regulations. + Support import/export operations, including documentation review, customs clearance, and broker coordination. + Assist in auditing customs brokers and resolving discrepancies in declarations and duties. + Maintain records and prepare reports related to import/export activities and metal compliance. + Provide support during internal and external audits. + Manage small-scale projects related to trade operations and compliance improvements. **Experience:** + Familiarity with import/export regulations, tariff classification, and customs documentation. + Project management experience preferred (formal or informal). + Proficiency in ACE or other customs-related systems. + Strong analytical, organizational, and communication skills. + Self-starter with a sense of urgency and ability to manage multiple priorities. + Proficient in MS Office and ERP systems. **Skills:** + Strong understanding of metals (steel, aluminum, copper) in manufacturing or trade environments. + Experience with BOM analysis and collaboration with procurement or engineering teams. **Education:** + Bachelor's degree in Supply Chain, Business Operations, Engineering, or related field-or equivalent experience. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Technical Analyst for the Health Support Center provides exceptional technical support to employees across the organization, handling both remote and in-office technology needs. This position serves as a key point of contact for technical issue resolution, device setup and troubleshooting, and end-user support. The role requires strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will combine technical expertise with clear communication skills to deliver high-quality IT support services. ESSENTIAL FUNCTIONS: Respond to and resolve technical support tickets in a timely manner according to established SLAs Provide remote and in-person troubleshooting for hardware, software, and network issues Set up and configure workstations, mobile devices, and peripherals for new and existing employees Assist with white glove support services for executive leadership when required Create and maintain accurate documentation of technical solutions and processes Update the Configuration Management Database (CMDB) with accurate device and configuration information Collaborate with other IT teams to escalate and resolve complex technical issues Assist with the deployment and maintenance of software applications Provide support for audio/visual equipment during meetings and presentations Participate in on-call rotation to support after-hours technical emergencies Support Microsoft 365 applications and services for end users Contribute to knowledge base articles and support documentation Assist with user account management and access control Participate in IT projects and initiatives as assigned KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. TECHNICAL SKILLS Proficiency in Windows and Mac operating systems troubleshooting and support Experience with mobile device configuration and troubleshooting (iOS, Android) Knowledge of basic network concepts and troubleshooting techniques Proficiency in Microsoft 365 applications and services Familiarity with remote desktop software and VPN technologies Understanding of basic security practices and endpoint protection Experience with ticketing systems and IT service management platforms, particularly ServiceNow Knowledge of audio/visual equipment setup and troubleshooting Ability to configure and troubleshoot various hardware peripherals Understanding of cloud services and SaaS applications Basic knowledge of Active Directory and user account management PROBLEM-SOLVING SKILLS Ability to diagnose and resolve technical issues methodically Skill in researching solutions for unfamiliar problems Capacity to prioritize multiple support requests based on urgency and impact Creative thinking to develop workarounds when standard solutions aren't effective Ability to recognize patterns in recurring issues Understanding of when to escalate issues to specialized teams INTERPERSONAL SKILLS Exceptional customer service orientation with empathy for user frustrations Strong active listening skills to accurately identify user needs Clear verbal communication skills for explaining technical concepts to non-technical users Professional written communication for ticket updates and user instructions Patience when dealing with varying levels of technical proficiency Ability to remain calm and composed during high-pressure situations Teamwork and collaboration with other technical support staff OPERATIONAL SKILLS Strong organizational and time management abilities Attention to detail in documentation and problem resolution Ability to follow established processes and procedures Self-motivation and initiative to pursue solutions independently Adaptability to changing priorities and technologies Basic project management skills for handling multiple tasks Commitment to continuous learning and skill development DESIRED EDUCATION AND EXPERIENCE Associate's degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred) 2+ years of experience in technical support or help desk roles Experience supporting both in-office and remote employees Healthcare industry experience preferred Experience with Microsoft 365, Windows and Mac operating systems, and mobile device support Familiarity with healthcare compliance requirements (HIPAA) Previous experience using ServiceNow or similar ITSM platforms Experience providing technical support in a corporate environment CERTIFICATIONS/LICENSURE: CompTIA A+ certification preferred Microsoft certification(s) a plus ITIL Foundation certification a plus PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment. Noise level in the work environment is typical for an office and/or hospital environment. Limited overnight travel (up to 5%) by land and/or air.

Meta is seeking a forward thinking, experienced Data Center Systems Engineer to join the Data Center Site Operations team. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. We seek a forward-thinking IT professional with experience utilizing multiple varied software tools to identify automation solutions intended to address complex operational issues. This role is cross-functional and considers the technical needs of frontline users to identify and automate diagnostic tooling which enables quality and efficient delivery of production servers. They should have demonstrated experience of performing data analysis to drive decisions on the top priorities to automate repairs on servers in a hyperscale environment. An engineer who can drive solutions with code, through collaboration, clear and timely communication with global teams. Minimum Qualifications * Engineering degree or commensurate experience * 7+ years of experience in systems infrastructure operations or related field * Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems * Experience coding in higher-level languages (e.g., Python, PHP, C++, or Java) * Experience learning software, frameworks and APIs * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * Experienced with Linux systems Responsibilities * Deliver maximum server fleet up-time and utilization rates, by leveraging data to understand hardware failure conditions and root cause. Identify trends and systemic issues in the fleet and drive resolution * Collaborate with stakeholders and subject matter experts to interpret business and operational needs, articulate success criteria in partnership with engineering and field based operations teams * Build cross functional relationships and have the capacity to influence policies and procedures to improve global data center operations * Mentor team members to evaluate and identify better ways to resolve issues and define updates to tools and processes * Write and review code, develop documentation, and debug the hardest problems, live, on some of the largest and most complex systems in the world * Participate in defining diagnostic tooling requirements with multiple cross-functional support teams * Execute validation and verification activities for the new product integration, including system level testing * Through consistent collaboration with cross-functional tooling teams, help determine root cause and provide input into their development process, with an operations central view of how open issues are affecting the fleet * Capacity to travel up to 25% required About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others." Job Description This company is seeking a mobile application architect/developer (Sr. Systems Analyst). The Sr. Systems Analyst - Store Systems, while reporting to the IT Project Manager, will function as a senior technical resource and Subject Matter Expert (SME) for application development and design heavily focused on Mobile platforms. The Sr. Systems Analyst will consult with business users and Project Managers to identify current operating procedures, clarify program objectives, and develop detailed specifications for new applications or changes to existing applications that further company goals and will also provide technical guidance to other team members, lead projects, and manage both internal and external resources to ensure deliverables meet time and quality constraints Qualifications Work Experience and/or Education · A degree in Computer Science or demonstrated background included 8 or more years of relevant experience in applicable programming language. · .NET Framework, ASP.NET, VB.NET, C#, WCF, WebAPI, SQL (SQL server and Oracle), Windows Forms, Web Services, HTML5, Mobile applications development, SSIS required. · Database modeling and data architecture concepts such as OLTP and OLAP required. · Win8.1 XAML .NET and MVC design pattern Qualifications Mobile application development net framework database modeling and data architecture concept such as OLTA or OLAP Demonstrable leadership skills with a record of attainment through others. · Ability to be an active participant in a team setting that drives to discovering solutions in a collaborative manner. · Ability to efficiently manage multiple efforts simultaneously with an excellent understanding of business processes and drivers. · Ability to develop high quality code that is maintainable, structured, highly organized and self-documenting while ensuring code adheres to industry best practices and DG SDLC guidance. · Ability to be flexible and efficient in time management while maintaining the ability to prioritize workload. · Skills in Project planning and tracking using MS-Project understanding of the PM process. · Demonstrable ability to hold effective meetings with above-average presentation skills. · Capable of coordinating and directing outside resources. · Excellent delegation and follow-up, with emphasis on adherence to deadlines while meeting department productivity standards. · Displays excellent written and oral communication skills and performs work with consistency, accuracy and responsiveness. · Proactively identify and communicate programming and/or design issues. · Proactively identify business issues, research options, and recommend solutions while acting as liaison with business partners and other IT departments. · Assist in determining technical direction for applications and development tools and assist in their selection and implementation. Additional Information All your information will be kept confidential according to EEO guidelines. If you meet the requirements of this unique opportunity, we encourage you to explore how you can make a difference by applying now. Please contact Rachelle Decker by sending an attached Word version of your most recent resume to get started. I can also be reached at 303-847-2677

Portobello 2025 Revision 1.0 JOB TITLE: IT Technician EMPLOYER: Portobello America DEPARTMENT: Information Technology REPORTS TO: IT Manager Position Overview The IT Technician is responsible for providing technical support, troubleshooting, and maintenance for the company's hardware, software, and network systems. This role supports both office staff and plant floor operations, ensuring reliable technology that enables production, communication, and administrative efficiency. The IT Technician plays a key role in maintaining day-to-day IT operations and supporting long-term infrastructure initiatives. Key Responsibilities Technical Support & Troubleshooting Provide first-level and second-level support for end users (onsite and remote). Diagnose and resolve issues with hardware, software, printers, and mobile devices. Assist with setting up and configuration of new computers, phones, and accounts. System & Network Maintenance Support daily monitoring and maintenance of servers, network devices, and Wi-Fi systems. Perform routine updates, patching, and system backups. Assist with managing Active Directory, user permissions, and group policies. Plant Floor & Manufacturing Support Provide IT support for production systems, including PLC networks, IoT devices, and industrial equipment interfaces. Troubleshoot connectivity issues impacting manufacturing equipment. Work closely with engineering and production teams to support technological needs. Documentation & Compliance Maintain accurate records of IT support tickets, inventory equipment, and system configurations. Follow IT security protocols and assist in maintaining compliance with company policies. Provide basic training for employees on system use and cybersecurity awareness. Project Assistance Assist with IT infrastructure projects, including network upgrades, server migrations, and new technology implementations. Support the IT Manager and team in larger-scale initiatives. Qualifications Associate's degree in information technology or related field (bachelor's preferred) or equivalent experience. 1-3 years of experience in IT support or helpdesk roles. Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Basic understanding of servers, virtualization, and cloud technologies. Experience supporting IT in a manufacturing or industrial environment preferred. Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus. Key Competencies Strong problem-solving and troubleshooting skills. Customer-service oriented with excellent communication skills. Ability to prioritize and manage multiple tasks. Team player with willingness to learn and grow in the role. Portobello America is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description WE ARE ARCARITHM, and we are changing the world! If you are ready to grow your career and change the world with us, then join the Arcarithm team! We are located in beautiful, downtown Huntsville, AL, one of the fastest growing cities in the U.S.! At Arcarithm, we cultivate and foster an environment of integrity, open communication, work life balance, and career development. We are committed to investing in our employees by offering comprehensive health insurance options, a generous 401K plan, competitive salaries, continuous career growth opportunities, flexible schedules including remote work, mentoring and performance incentives. Arcarithm is currently seeking top talent in the areas of full stack software development, artificial intelligence, optimization, and data analytics. You will work in a dynamic and challenging environment alongside our customers which include Lockheed Martin, General Dynamics, Northrop Grumman, Raytheon, US Army, US Navy, US Air Force, the Missile Defense Agency, and NASA on cutting edge technologies including machine learning, augmented and virtual reality, big data analytics, and more! We are excited to continue to change and improve the world through innovation and technology! Contact us today to hear more about Arcarithm and all we offer! Job Title: Project Analyst Job Location: Tullahoma, TN Must have an active and transferable DoD security clearance with current investigation at the required level. Must be able to maintain the required clearance The Project Analyst will work as a member of the Digital Enterprise group (DE) to lead implementation of data-centered projects to improve the AEDC ground test data infrastructure, facility operations, and business systems. The person selected for this role will work closely with multidisciplinary work teams throughout the organization to identify opportunities for leveraging data to drive decisions and support the Digital Enterprise team. Job Duties: Support the Project Managers managing large and complex capital improvement projects in an assigned branch. Prepare and provide reports that assist the Project Managers with tracking and control of the scope of work, resource utilization, schedules, and work accomplishments. Collect and financial/project tasks data for trends and clearly communicate this information to Project Managers. Perform cost and performance measurement analysis against planned and estimated scope under the supervision of the Project Managers. Support preparation of Project Plans and associated documents such as using cost, schedule, and performance objectives, resource plans, verification and validation and risk management plans Earned Value Management System (EVMS) reports under the supervision of the Project Managers Assist Project Managers and other Branch personnel with the Configuration Status Accounting process. It is a condition of employment to wear PPE (Personal Protective Equipment) in accordance with supervisory direction and company policy. Perform other related duties as required. Basic Qualifications: BA/BS in business, engineering, or related technical field from an accredited university and 0 to 3 years of relevant experience or any equivalent combination of relevant education and experience. Current U. S. Citizenship is required. Strong written and verbal communication skills. Strong Microsoft Office skills. Preferred Qualifications: Basic knowledge of construction, engineering, procurement, or other project-related activities. Ability to organize and monitor a wide variety of team efforts to their successful conclusion. Ability to adjust promptly and effectively

Ingram Content Group (ICG) is currently recruiting an Intermediate Systems Engineer to join our team in LaVergne, TN . (Nashville, TN). This person designs, develops, supports, and maintains the organizations system's infrastructure while proactively ensuring the highest level of systems and infrastructure availability. This position will require you to be in our headquarters for a minimum of 3 days per week. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's degree in Computer Science or related field or directly related year for year experience 3+ years' experience as a System Engineer or equivalent role. We have a preference for: Knowledge of Citrix Virtual Apps and Desktops, PVS, MCS, StoreFront, FAS, and NetScaler. Knowledge of and ability to work with Windows environments that include DNS, DHCP, GPO's, Active Directory Sites and Services, IIS, PKI, Windows Failover Clustering, and other Windows Server technologies. Knowledge of and ability to set file level permissions, server hardening, and knowing when to use group nesting and when not to nest. Setup Windows Firewalls via local or GPO. Ability to deploy and support Windows Servers, Nutanix AHV and VMware ESXi server operating systems, familiar with SAN/NAS, iSCSI and Nutanix storage pools. Demonstrated experience with virtualization technologies and hypervisors such as VMware ESXi, Nutanix, Hyper-V, and Citrix XenServer Knowledge of centralized configuration management and policy enforcement, ensuring settings are applied through domain-level Group Policy or equivalent tools rather than local configurations. Ability to stage and test changes in a controlled environment to prevent unintended impact on production systems or other business units. Current understanding of IT security best practices and server hardening. Demonstrated experience supporting physical servers of different brands or types, Super-micro, Dell, HP Servers including networking, IPMI, storage and patching and firmware as needed. Demonstrated experience supporting either hardware or software load balancers, such as F5, NetScaler, HAProxy, or Nginx Demonstrated experience utilizing scripting languages such as Python, VBScript and PowerShell Demonstrated experience utilizing software deployment tools such as Azure DevOPS, Active Directory, NinjaOne Working knowledge of application containerization platforms such as Docker, CRI-O, or Container and orchestration platforms such as Kubernetes and Docker Swarm The Windows Systems Engineer key responsibilities are: Troubleshoots problems related to physical and virtual infrastructure performance and resolve trouble tickets as assigned Manages, participates, or performs tasks related to specific projects to implement new technology as assigned Builds, configures, integrates, deploys and tests infrastructure components, operating systems, application software and system management tools Designs, builds, maintains and monitors systems and platforms ensuring they consistently exceed defined goals for availability, capacity, efficiency, scalability, and performance Builds, implements, and maintains security, redundancy, and backup strategies Evaluates, maintains, and modifies established ‘best practices' for infrastructure maintenance and asset management Maintains consistent documentation for system configurations, installation and administration procedures. Utilizes configuration automation tools such as NinjaOne, PowerShell, Active Directory, VBScript. Interacts regularly with senior engineers to identify, build, and implement automation to drive greater efficiencies and standards Deploys, configures, manages and maintains system monitoring tools such as SolarWinds, CheckMK, Splunk, Windows Server tools. Organizes priorities, escalate problems as needed and communicate effectively with manager, co-workers and other staff members. Consults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure Hiring Salary Range: $95,295 - $120,834. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

About the Role: As a Systems Engineer, you'll apply material handling systems layout expertise to our customers' processing goals and desired processing solutions. You'll develop material handling equipment layouts, turning concepts into functioning designs that meet our clients' processing enhancements objectives. You'll be a valuable member of our Sales and Pre-Contract team, supporting our efforts to build lasting relationships with existing and prospective clients. We'll appreciate your creative, solutions-oriented approach, your solid technical know-how in things like mechanical design, conveyor controls, and warehouse operations, your impressive teamwork skills, and the way we can count on you to get things done - and get them done well. Sound like you? Read on. In this role, you will: Lead the development of material handling concepts Detail material handling concepts into functional layouts Apply equipment types that maximize the utility of the equipment and match the desired output Determine throughput capabilities and right-size equipment applications Support the development equipment lists and equipment pricing Compare layout designs to determine the best overall approach Deliver findings to intercompany groups Work with intercompany groups to support proposal development Work with intercompany groups to further develop proposals into execution We're Excited About You Because: You have 10+ years of Material Handling system design experience You have a Bachelor's degree (Engineering preferred) You have expertise in AutoDesk/AutoCAD drafting software You're experienced with material handling equipment OEMs software drawing packages You have extensive knowledge about a wide range of handling equipment You have experience working with system simulation You have extensive experience leading system pricing estimation You have experience at all phases of the project lifecycle from concepting through implementation You're a creative problem solver with a capacity to imagine You have extensive experience leading design/sales presentations You work hard, you work well with others, and you've got a positive attitude This job description is not exhaustive. Other duties may be assigned as needed, and responsibilities may evolve to support the business and employee experience. About Us: Conveyor may be in our name, but it's only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don't sell ready-made systems - we build relationships that empower us to craft custom solutions together. It's the teamwork approach, sharing ideas and building upon them, that produces the best results. And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community. More reasons to join our team: We pride ourselves in our family-like culture and casual, but focused, work environment We offer competitive salaries and health benefits Our 401K program includes a 100% match up to 5% Participation in our Discretionary Profit-Sharing Program We offer our employees flexibility and autonomy We do community outreach projects throughout the year We know how to throw company events We work hard, but we also know how to have fun - darts, anyone? Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world's best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world. Sims Lifecycle Services (SLS) is seeking a motivated Automation Systems Engineer for its facility located in LaVergne, Tennessee. Reporting to the Technical Development Director, the Automation Systems Engineer is responsible for managing automation projects from start to finish and ensuring the successful delivery of complex industrial automation solutions. This role includes hands-on work on the shop floor, troubleshooting machinery, training operators, and acting as a liaison between internal engineering, vendors, and operations. The Automation Systems Engineer ensures projects are delivered on time, within budget, and to the highest quality standards. Responsibilities: * Manage automation projects from initiation to completion, including planning, execution, monitoring, and closure. * Working with external vendors to solicit proposals, create RFPs, review bids, and provide recommendations to management, manage and track project budgets and timelines, and ensure delivery and implementation of new systems. * Provide operations with training and continued support of new installations or systems updates. * Lead other engineering staff, providing guidance, mentorship, and performance management. * Manage project budgets, timelines, and resources for automation projects, including those exceeding $500k. * Oversee and coordinate third-party vendors, ensuring compliance with project requirements, budgets, and schedules. * Design, implement, and test integrated systems for industrial automation and process optimization. * Develop and maintain technical documentation and project files. * Utilize digital twins, simulation software, IoT, and other Industry 4.0 technologies. * Develop advanced control systems, including robotics, vision systems, SCADA, and high-level programming for automated equipment. * Extensive working knowledge of programming languages, including Python, C or C++, ladder logic, structured text, ROS, ROS 2, and other typical industrial automation languages. * Troubleshoot machinery, robot controllers, ladder logic, electrical control devices, mechanical units, transfer devices, and peripheral equipment. * Train operators on new and existing equipment, ensuring safe and efficient operation. * Act as the liaison between internal engineering, vendors, and internal operations to facilitate communication and resolve issues. * Ensure robust communication between systems using APIs and industrial protocols. * Analyze system performance and troubleshoot issues to identify optimal solutions. * Collaborate with cross-functional teams to design and deploy electromechanical systems. * Plan and direct engineering projects, conduct tests, process improvements, and maintain reporting tools to ensure project timelines are met. * Ensure compliance with all safety policies and all relevant EH&S standards. * Identify and implement design and workflow improvements. * Conduct root cause analysis and corrective action planning for system failures. * Perform system power-up, debugging, and programming. * Ensure systems are designed and programmed to meet specifications and standards. * Lead research and development of new technologies and benchmark emerging solutions. * Act as Project Manager for system installations and upgrades. * Develop and maintain policies, SOPs, and documentation for system usage. * Perform FMEA, RCFA, risk analysis, and cost analysis for new and existing systems. * Expected to manage several ongoing projects concurrently, including people, travel, customer interactions, etc. * Exercises independent judgment, innovates, and works autonomously. * Recognizes and implements significant design and workflow improvements. * Collaborates with department leadership in executing * Demonstrate strong understanding of quality management systems and ensure compliance throughout all project phases. * Other duties as assigned. Other: * Demonstrate personal responsibility for, and ensure compliance with, all Environmental, Health & Safety (EH&S) policies, procedures, and initiatives within the team. * Promote diversity and inclusion, positive employee relations, and teamwork. * Manage costs in line with budgetary requirements and financial policies. * Support continuous improvement initiatives and compliance with quality requirements. * Support team compliance with all company policies and initiatives. * Foster a well-trained workforce, including performance management and career development. KPIs: * Project completion rate * Quality of parts produced * System uptime and reliability * Safety infractions * Cost efficiency * Budget adherence * Vendor performance Relationships: * Internal - Site managers, Human Resources, Finance, EHS, IT, Operations management, Maintenance * External - Equipment manufacturers, systems integrators, customers, consulting engineers, vendors Skills/Qualifications/Experience: * Bachelor's degree in Engineering, Computer Science, Robotics, Mechatronics, or related technical field (equivalent experience considered) * Master's degree preferred * Minimum 5 years of experience managing industrial automation projects of $500k or more * Extensive experience in managing third-party vendors for automation projects * 5+ years of experience in systems engineering, integration, or industrial automation * Project management and tracking skills * Ability to thoroughly analyze technical documents (RFQs and SOWs) and translate requirements into cost-effective, practical automation concepts * Strong troubleshooting skills for mechanical, electrical, hydraulic, pneumatic, and control systems * Proficient in system modeling and simulation tools * Extensive programming experience: Python, ladder logic, structured text, ROS, ROS 2, C or C++, and other industrial automation languages * Experience with IoT, SCADA, PLCs, and industrial automation programming * Proficient in AutoCAD, Inventor, or similar design software * Strong understanding of quality management systems Working Conditions * Must be able to work in a team environment * Must be able to travel throughout North America as needed, up to 30% * Must be comfortable with working in heights, confined spaces, and a dusty environment with the proper protection * Must be willing and able to work hands-on on the shop floor with operators and machinery as needed Physical Demands - USA Specific In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment. A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world's safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits. SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun. ALREADY AN EMPLOYEE? Please apply through our Internal Career Site: Click here Why Choose A Career with Sims? Sims is a hub of innovation, offering employees the chance to explore new ideas and technologies while providing ample opportunities for personal and professional growth. With a diverse workforce, Sims fosters a sense of belonging and inclusion where employees can thrive and establish lasting connections. Working at Sims offers the chance to engage with a global network, providing opportunities for travel, cross-cultural experiences, and the ability to contribute to a sustainable future. Sims is renowned as one of the world's leading sustainable companies, empowering employees to make a difference in creating a world without waste to preserve the planet. Sims prioritizes employee wellbeing, offering superior benefits packages, meaningful training opportunities, and a supportive atmosphere where employees feel valued and heard at all levels of the organization. Sims maintains a strong focus on safety, where individuals are encouraged to challenge themselves, contribute, and support one another, in a collaborative team environment.

Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint. In this role, you'll be the go-to expert for keeping our systems running smoothly - from servers and networks to cloud platforms and mobile devices. You'll collaborate closely with the IT Director and other team members to design and implement innovative solutions, troubleshoot complex issues, and continually improve our technical environment. If you're passionate about technology, thrive on solving complex challenges, and want to be part of a forward-thinking organization - we'd love to meet you! What you'll be doing: * Manage and monitor all IT operations, ensuring reliability and performance across systems and devices. * Oversee our Microsoft 365 and Azure environments, including Teams, SharePoint, Intune, Exchange, Entra, and virtual machines. * Maintain and support PC, server, and network infrastructure. * Provide responsive, customer-focused technical support to team members company-wide. * Support telecom systems, hardware, and software requests. * Handle user setup, access control, and account management. * Respond to system outages and implement long-term solutions. * Evaluate and recommend new technologies to improve company efficiency. What we're looking for: * Associate's degree or higher in CS, Information Technology or related field required. * Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Hyper-V/Windows Server certification preferred. * 5+ years managing Wintel-based server-class hardware. * 8+ years working with Wintel clients and Microsoft Office applications. * Experience with M365, Azure Cloud Services, Intune MDM, DNS, and Hosted Phone Systems. * Familiarity with AI tools like Microsoft Copilot a plus. * Strong organizational and troubleshooting skills, with the ability to adapt quickly in a fast-paced environment. * Excellent communication skills - both written and verbal. * A collaborative, service-oriented mindset. * Perform physical activities such as standing, walking, sitting, climbing, balancing, and kneeling as required. What's in it for you? * Competitive compensation package * Full Benefits: Medical, Vision, Dental, and more! * Paid Time Off * 401(k) matching * Opportunity to get in with an industry leading organization * Team-oriented culture

Job Description Ingram Content Group (ICG) is currently recruiting an Intermediate Systems Engineer to join our team in LaVergne, TN. (Nashville, TN). This person designs, develops, supports, and maintains the organizations system's infrastructure while proactively ensuring the highest level of systems and infrastructure availability. This position will require you to be in our headquarters for a minimum of 3 days per week. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's degree in Computer Science or related field or directly related year for year experience 3+ years' experience as a System Engineer or equivalent role. We have a preference for: Knowledge of Citrix Virtual Apps and Desktops, PVS, MCS, StoreFront, FAS, and NetScaler. Knowledge of and ability to work with Windows environments that include DNS, DHCP, GPO's, Active Directory Sites and Services, IIS, PKI, Windows Failover Clustering, and other Windows Server technologies. Knowledge of and ability to set file level permissions, server hardening, and knowing when to use group nesting and when not to nest. Setup Windows Firewalls via local or GPO. Ability to deploy and support Windows Servers, Nutanix AHV and VMware ESXi server operating systems, familiar with SAN/NAS, iSCSI and Nutanix storage pools. Demonstrated experience with virtualization technologies and hypervisors such as VMware ESXi, Nutanix, Hyper-V, and Citrix XenServer Knowledge of centralized configuration management and policy enforcement, ensuring settings are applied through domain-level Group Policy or equivalent tools rather than local configurations. Ability to stage and test changes in a controlled environment to prevent unintended impact on production systems or other business units. Current understanding of IT security best practices and server hardening. Demonstrated experience supporting physical servers of different brands or types, Super-micro, Dell, HP Servers including networking, IPMI, storage and patching and firmware as needed. Demonstrated experience supporting either hardware or software load balancers, such as F5, NetScaler, HAProxy, or Nginx Demonstrated experience utilizing scripting languages such as Python, VBScript and PowerShell Demonstrated experience utilizing software deployment tools such as Azure DevOPS, Active Directory, NinjaOne Working knowledge of application containerization platforms such as Docker, CRI-O, or Container and orchestration platforms such as Kubernetes and Docker Swarm The Windows Systems Engineer key responsibilities are: Troubleshoots problems related to physical and virtual infrastructure performance and resolve trouble tickets as assigned Manages, participates, or performs tasks related to specific projects to implement new technology as assigned Builds, configures, integrates, deploys and tests infrastructure components, operating systems, application software and system management tools Designs, builds, maintains and monitors systems and platforms ensuring they consistently exceed defined goals for availability, capacity, efficiency, scalability, and performance Builds, implements, and maintains security, redundancy, and backup strategies Evaluates, maintains, and modifies established ‘best practices' for infrastructure maintenance and asset management Maintains consistent documentation for system configurations, installation and administration procedures. Utilizes configuration automation tools such as NinjaOne, PowerShell, Active Directory, VBScript. Interacts regularly with senior engineers to identify, build, and implement automation to drive greater efficiencies and standards Deploys, configures, manages and maintains system monitoring tools such as SolarWinds, CheckMK, Splunk, Windows Server tools. Organizes priorities, escalate problems as needed and communicate effectively with manager, co-workers and other staff members. Consults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure Hiring Salary Range: $95,295 - $120,834. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish