Information technology analyst jobs in New Mexico

About CAC The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do. About the Job Opportunity Are you someone who enjoys solving technical challenges and helping people thrive through technology? The Center for Action and Contemplation (CAC) is seeking a collaborative, people-centered IT Analyst to join our IT Operations team. In this role, you'll help ensure CAC's systems run efficiently and securely while providing thoughtful, hands-on support to our staff and partners. You'll troubleshoot issues, assist with onboarding, maintain documentation, and contribute to ongoing IT improvements. Beyond technical ability, we're looking for someone who listens deeply, communicates clearly, and brings a patient, curious, and service-oriented approach to their work. This is a hybrid role based in Albuquerque, NM, with at least two days per week onsite. Relocation assistance is available. Who You Are You're energized by helping people and solving problems and you can explain technical concepts in clear, simple language. You bring a calm, patient, and personable presence when working with individuals of varying technical comfort levels. You're proactive, organized, and reliable, with a natural curiosity and a growth mindset. You're collaborative and team-oriented, yet confident working independently. You take initiative, follow through, and see challenges as opportunities to learn. You're mission-driven and drawn to CAC's values of humility, compassion, and wholeness. What You'll Do Serve as the first line of IT support across Mac and Windows environments, both in-person and remotely. Support onboarding and offboarding, including account setup, equipment provisioning, and IT orientation. Administer and troubleshoot systems such as Microsoft 365 (Entra ID, Exchange, Teams, etc.), Asana, Zoom, and other SaaS platforms. Manage and maintain MDM (Mobile Device Management) tools such as Mosyle, Addigy, or Intune. Support internal events and video conferencing setup. Collaborate with the IT Operations Manager on system improvements, process documentation, and larger IT projects. Assist with IT asset management including inventory, procurement, and hardware decommissioning. Contribute to IT security and compliance initiatives, reporting any concerns promptly. Partner closely with teams across CAC including People Operations, Production, and the CRM team to ensure seamless technology experiences. Bring forward a proactive, consultative mindset to anticipate needs and improve how IT support is delivered. Qualifications Bachelor's degree in IT, Computer Science, or related field and 3+ years of IT support experience (An associate degree with equivalent professional experience will also be considered.) Proficiency with mac OS and Windows operating systems. Experience with Microsoft 365 administration (Entra ID, Exchange, Teams). Familiarity with MDM platforms (e.g., Mosyle, Addigy, Intune). Working knowledge of SaaS platforms such as Asana, Zoom, and password management tools. Basic understanding of AI tools and associated risks. Strong interpersonal and communication skills, especially with non-technical users. History of excellent customer service and relationship building. Demonstrated ability to troubleshoot, take initiative, and follow through on responsibilities. Work Requirements Based in or willing to relocate to Albuquerque, NM (relocation assistance available). Hybrid work: minimum of two days per week onsite. Ability to remain at a computer for extended periods. Ability to lift and carry up to 15 pounds occasionally. Clear English communication (spoken and written). Nice-to-Haves Mission curiosity and interest in CAC's contemplative or spiritual work. Experience with Apple Support or other customer-facing technical roles. Familiarity with IT architecture and best practices. Experience documenting systems and training users. Prior work in a nonprofit or educational environment. Ready to Apply? Please apply for this job directly through the online application system, providing your resume and other specified details to be considered for the job opportunity. Due to the high volume of interest, we are not able to process applications or respond to inquiries unless they come through our online system. Job Specifications, Compensation & Benefits This is a full-time, non-exempt position based in the greater Albuquerque, New Mexico area. The role includes two in-office days per week to support hands-on IT needs. We welcome candidates who are already located in the area or those open to relocating and we offer relocation assistance to those open to moving. We are pleased to offer an hourly range (non-exempt position) of $29.31 - $36.64 per hour per hour (based on experience) for this position. Compensation ranges are established based on a grade system designed to ensure competitiveness with industry standards as well as pay equity. Final compensation will be determined based on the specific qualifications of the candidate in relation to the salary grade and predetermined criteria. Our commitment to pay transparency and fairness reflects both our values and our dedication to fostering an inclusive and equitable work environment. CAC compensation packages are one part of a generous total rewards package that also includes industry-leading flexibility, benefits, and paid leave. We offer full-time staff positions: Medical, dental and vision plans with options to best meet your needs 401(k) Generous PTO, including organizational-wide week-long break in the summer and winter. Full-time employees receive 3 months of paid sabbatical leave after 7 years of service. Paid Sick Leave Personal Retreat: 5 paid days off to attend one spiritual retreat a year after your first year of employment Professional Development Stipend Five free books annually in addition to all free digital downloads from CAC Library We are an Equal Employment Opportunity (EEO) Employer We believe that diversity makes us better. The CAC welcomes and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, national origin, ancestry, religion, gender and gender identity, sexual orientation, family medical history or genetic information, pregnancy, parental status, military service, veteran status, citizen status, political affiliation, disability status, or any other non-merit based factor. We look forward to the possibility of working together in a supportive and rewarding environment.

Job Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Information Assurance Security Analyst to support DoD customer. This position is to provide support in the White Sands Missile Range (WSMR), NM area. Responsibilities: Serves as a team member providing network monitoring and scanning functions. Provides network vulnerability scanning to ensure IAVA compliance and remediation. Provides antivirus management using antivirus tools. Provides wireless scanning using network detection software. Implements system security policies, scans and IAVAs for WSMR, including WSMR organizations, tenant activities, and other contractors. Provides Cybersecurity reporting requirements to appropriate authorities. Provides Tier 2 assistance for personnel / users needing information/assistance with Information Assurance (IA) and CSO related issues. Risk Management/Accreditation/Certification Services; Assists the Information Systems Security Manager (ISSM) in the management of the RMF process in accordance with AR 25-2 and DoDI 8510.01. Provide Knowledge Management Services for all information required to perform Certification and Accreditation services for the White Sands Missile Range Cybersecurity Office (CSO). Position requires knowledge of SharePoint services in maintaining required documentation such as appointment orders, Authority to Connect (ATC) and Authority to Operate (ATO) documentation, library of Army and other regulations relating to Information Assurance, Memorandums of Understanding/Agreement, Tenant Security Plans, Certificates of Networthiness (CoNs), etc. Directly supports Information Assurance (IA) requirements, within the immediate area of responsibility (AOR), managing and tracking system administrator elevated level of access to network resources. Therefore, requires the knowledge of the Army Training and Certification Tracking System (ATCTS), and IA DoD 8570.01 status verification. Works with team members to identify IA trends and suggests long-term strategies to help mitigate IA issues. Analyzes and evaluates risk and makes recommendations that are in compliance with all policies, rules and regulations governing IA functions. Assesses procedures and identifies opportunities to improve customer service. Champions customer service and sets and monitors parameters for customer service excellence. REQUIRED SKILLS: COTS software/hardware experience: Working knowledge of COTS software/hardware, and network products, including Windows OS, MS Office, Remedy, etc. Working knowledge of WEB filter management tools, such as WebSense. Working knowledge of IDS management tools, SourceFire. Working knowledge of IAVA tools, such as ACAS, Symantec Endpoint, WSUS, HBSS and Fluke air Check. Working knowledge of Server Operating Systems and Microsoft Active Directory. Working knowledge of Information Assurance policies and procedures. Skills/Certifications/Training - Security+ ce certification, and relevant Computing Environment training, in accordance with DoD 8570.01m. ACAS, Retina, Flying Squirrel, and Snort are preferred Computing Environment training. Good oral and written communication skills. Ability to react to customer issues and formulate resolutions quickly. REQUIRED EXPERIENCE/CERTIFICATIONS/CLEARANCE: High School Diploma or GED Certificate 5 - 7 Years of practical experience in a Cybersecurity/IA Active Secret clearance

What Your Job Will Be Like The CIO Portfolio Management office, is seeking a motivated Year-Round Undergraduate Intern to join our dynamic team. We are seeking a self-motivated and creative individual to assist in IT Project Management and Government Risk and Compliance activities. Primary job duties include acting as a junior project manager to successfully complete high priority projects in the Office of the CIO. The successful candidate must be team oriented with excellent communication and customer service skills, agility in adapting to change, and ability to engage and collaborate with high-performing, diverse teams. * Respond to time critical ad-hoc action items, utilize critical thinking skills to solve complex issues and have the ability to be agile and flexible * Design, develop, and facilitate planning and process improvements * Assist in keeping all Portfolio Modernization initiative(s) within scope, schedule and cost * Design interactive reports and visualizations. * Analyze business and technical processes to formulate technology solutions * Work with IT and business stakeholders to document functional and business requirements * Provide adhoc OCIO Portfolio Support * Participate in compliance reviews and audits: prepare evidence packages, coordinate interviews, and summarize findings to facilitate risk-based decisions. * Liaise between business units, IT teams, and external partners to clarify requirements, escalate issues, and ensure customer proficiency in Governance, Risk, and Compliance (GRC) activities. * Contribute to policy and procedure updates: research industry best practices, draft guidance documents, and support training materials. The selected applicant can be a remote worker located in any U.S. State or District of Columbia. Regular or periodic travel to your assigned work location may be required. Salary Range At Sandia, we value the important work done by our interns and its contribution to National Security. Because of this, our interns earn competitive pay rates. Our pay structure is based on earned credit hours, classification, and degree level. Your pay rate will be determined during the hire process and included in your offer package. You can view the Intern Pay Rate chart here. Qualifications We Require You bring the confidence and skills to be eligible for the job by meeting these minimum requirements: * Currently attending and enrolled full time in a related accredited undergraduate program * Minimum cumulative GPA of 3.0/4.0 * Ability to work up to 25 hours per week during the academic year, and up to 40 hours per week during the summer * Ability to secure and maintain a U.S. security clearance which requires U.S. citizenship Note: If you have not earned a HS diploma or equivalent, please apply to a high school intern position. Qualifications We Desire * Pursuing B.S. in Business Administration, Project Management * Ability to receive and complete team assignments. * Ability to partner with customers. * Ability to review and understand end-to-end work processes. * Ability to work closely with customers and suppliers to define expectations and mutual responsibilities. * Ability to work with Microsoft Office Suite. * Experience working directly with business stakeholders, clients, designers, developers, and engineers to spec appropriate software licensing requirements and manage enterprise licensing agreements * Works independently or in conjunction with other * Strong Sense of urgency to deliver on tasks/projects * Takes initiative and accountability when assigned a task * Self-starter and good time management skills * Detail orientated * Strong verbal and written communication * Possesses problem solving skills Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. About Our Team The CIO Strategies and Architecture department is responsible for facilitating and leading the strategic vision for Sandia's information environment and information technology (IT) assets and producing the 3 year IT Strategic Roadmap. We conduct performance monitoring of our IT Portfolio of Record by reviewing our milestone progress towards aligning our resources, systems and employees to strategic objectives and priorities. About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: * Challenging work with amazing impact that contributes to security, peace, and freedom worldwide * Extraordinary co-workers * Some of the best tools, equipment, and research facilities in the world * Career advancement and enrichment opportunities * Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) * Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* * These benefits vary by job classification. Security Clearance Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Apply for Job * Careers * Sign In * New User

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

Sienna Systems is seeking a GIS Analyst to join our current contract supporting our WSMR ISOSS client onboard the White Sands Missile Range. This work will be performed 100% on-client site and requires an active Secret clearance at time of hire. Summary of Responsibilities: Provide GIS support utilizing ESRI. Develop and maintain ArcGIS for Server web applications and Portal for ArcGIS. Update and maintain ESRI enterprise geodatabases. Produce maps, reports, and spatial data Create and maintain metadata for enterprise feature classes. Collect and process GPS data from Garmin and/or Trimble devices. Enter and correct data with the enterprise geodatabases from aerial photography, spreadsheets, legal descriptions and other information sources. Provide GIS Pro, Portal, and GPS help/support for customers including interfacing GPS and GIS. Attend meetings and conferences as required. Experience: 3 years or more experience using the ArcGIS Product suite (10.x), daily. Experience using ArcGIS Pro and Portal for ArcGIS. 5 years of experience in Geography or related field. Experience with Trimble and Garmin GPS hardware/software. Experience administering and maintaining an ArcSDE multi-user database. Knowledge of Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE) a plus. Experience with data modeling principles, data driven pages, application design and basic knowledge of Python a plus. Thorough working knowledge of Windows and Microsoft Office as well as working knowledge of office practices and procedures Required Education/Training: Bachelors or Masters degree in Geography or related field. Masters degree can supplement years of experience. Clearance: Active DOD Secret Salary: up to $110,000 depending on experience Job Location: White Sands MIssile Range, New Mexico Company Benefits: Medical/dental/vision insurance 401(k) plan: 4% matching, immediate vesting, no restrictions 3 weeks PTO 11 Federal Holidays Long-and short-term Disability coverage Company sponsored Life Insurance coverage Hiring Referral Bonus #LI-AC1

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

SUMMARY: The systems administrator will maintain, upgrade and provide support for SCDC software, hardware, and networks infrastructure. The systems administrator needs to be able to diagnose and resolve problems quickly. The individual should be able to communicate technical concerns and solution to the IT Management Team with varying degrees of technical knowledge, as well as work with individuals in all department to help resolve their technical issues. The Systems Administrator is also responsible for assisting the IT Systems and Security Engineer for maintaining SCDC network and systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing serves as well as the other processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Assist in prioritizing and verifying completion of all Information Technology system administration projects; ensuring the Information Technology Department stays competitive and up-to-date with technology services. Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement. Delegate assigned tasks to Junior Systems Administrator. Provide and input Evaluation information for Junior Systems Administrator. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring application service operations. Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. Ensure appropriate training initiatives for new and existing staff. Communicate application service incidents and problems to key stakeholders, including management, end users and business operations leaders. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with the standards and project/operational requirements. Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary. Reinforce SLAs to manage end-user expectations. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations Perform regular security monitoring to identify any possible intrusions or potential threats. Test and apply patches and upgrades on a regular basis to systems and applications, upgrade administrative tools and utilities to improve existing capabilities and secure possible vulnerabilities. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Verify completion of scheduled jobs such as data backups and disaster recovery operations. Assist in developing and maintaining general administration standards and procedures for installations, configurations, and maintenance tasks. Develop and maintain technical documentation for all production systems and active projects within the enterprise. Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc.). Aids the Applications Administrators, Systems Administrators, and IT Support Team in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs. Keep all areas clean and sanitized as directed. Perform other duties as assigned.

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Position Summary: The IT Service Desk Ticketing System Administrator is responsible for the configuration, administration, and optimization of the enterprise IT Service Desk management platform. This role ensures reliable and efficient operation of all Service Desk-related systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal candidate will combine technical expertise in IT service management tools with a strong understanding of database architecture, data integrity, and ITIL-aligned service workflows. This position plays a key role in maintaining system performance, data accuracy, and user experience for enterprise-wide Service Desk operations. Primary Responsibilities Administer, configure, and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage Ivanti Voice Server, Asset Manager, and Change Manager components to ensure seamless Service Desk operations. Design, maintain, and optimize data schemas and database structures within the ticketing system to ensure consistency and referential integrity. Develop and implement dashboards, reports, and analytics to support operational visibility, performance tracking, and SLA management. Customize and enhance ticketing workflows, forms, and automations to align with evolving business and ITIL process requirements. Collaborate with Service Desk Leads, Network and Systems Engineers, and management teams to integrate service management tools with other enterprise platforms. Manage user accounts, permissions, and security controls to maintain compliance with DHS and organizational policies. Troubleshoot system and data issues, performing root cause analysis and implementing corrective actions. Coordinate upgrades, patches, and version migrations with minimal disruption to operations. Create and maintain documentation for system configurations, data structures, workflows, and administrative procedures. Provide user support and training for Service Desk staff and system stakeholders. Qualifications Required Qualifications Certification or equivalent verifiable experience in the administration and management of Ivanti IT Service Desk system or similar enterprise ticketing systems. Extensive experience designing and administering databases, including data schema and relationship modeling that ensures referential integrity. Hands-on experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager (required). Strong understanding of ITIL-based service management processes (incident, change, problem, and asset management). Ability to develop custom dashboards, forms, workflows, and reporting functions within a Service Management platform. Excellent analytical, documentation, and troubleshooting skills. U.S. Citizenship required and ability to obtain or maintain a DHS Public Trust clearance (Secret preferred). Preferred Qualifications Ivanti Certified Administrator or equivalent vendor certification. Experience with SQL-based data analysis, report generation, or business intelligence tools. Knowledge of API integrations, automation scripting, or system customization within ITSM platforms. Prior experience supporting IT Service Desk systems in a federal or large enterprise environment. Familiarity with change control, asset lifecycle management, and configuration management database (CMDB) concepts. Education: Bachelor's degree in a related field. Clearance Requirement: U.S. Citizenship is required to be considered Active Public Trust or have the ability to obtain one. Salary Range: The expected pay range for this position is up to $80,000 yearly. The exact pay rate will vary based on skills, experience, and location. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Clearance: Active Secret required at time of hire Employment Type: Full-time, On-site (100% Client Site) We are seeking a dedicated and experienced GIS Analyst to join our team supporting the WSMR ISOSS contract on the White Sands Missile Range. This crucial role operates entirely on-client site and requires an active Secret clearance to ensure immediate contribution to mission-critical tasks within the Directorate of Public Works. Key Responsibilities Spatial Data Management: Manage and maintain the ESRI enterprise geodatabases (ArcSDE multi-user environment), ensuring data integrity and accuracy. Product Generation: Produce high-quality maps, reports, and spatial data to meet the diverse needs of Garrison and Test customers. Data Acquisition & Processing: Collect, process, and integrate GPS data using Trimble and Garmin hardware/software. Data Maintenance: Perform advanced data entry and correction from various sources, including aerial photography, spreadsheets, and legal descriptions. Web GIS Development: Develop, maintain, and manage ArcGIS for Server web applications and Esri Portal content to enhance accessibility for end-users. Technical Support: Serve as a subject matter expert, providing hands-on support and training for ArcGIS Pro, Portal, and GPS integration to internal customers. Emergency Support: Provide essential GIS support to the Emergency Operations Center (EOC) during exercises and real-world emergencies. Required Qualifications Clearance: Must possess an Active Secret Security Clearance at the time of hire. Experience: Minimum of 3 years of daily, hands-on experience utilizing the ArcGIS Product Suite (10.x and ArcGIS Pro). Minimum of 5 years of overall professional experience in Geography or a closely related field. Proven experience administering and maintaining an ArcSDE multi-user database. Practical experience with Portal for ArcGIS and web application development. Direct experience with Trimble and Garmin GPS hardware and software. Education: Bachelor's (B.A./B.S.) or Master's (M.S.) degree in Geography or a related field. (M.S. may be used to supplement years of experience). Technical Skills: Thorough working knowledge of Microsoft Windows and Office Suite.

Velos is a full-service engineering and technical services company supporting agencies such as the DoD NASA, and NOAA. As an SBA-certified HUBZone small business, Velos combines agile and highly skilled engineering and technical support-delivering unmatched execution to our customers. Our government relations consulting business area allows us to represent and support leaders in the defense, aerospace, intelligence, and related industries with decades of experience in market analysis and strategic planning. We are looking for highly qualified candidates for an upcoming contract positioned onsite at the Kirtland AFB in Albuquerque, NM supporting the Air Force Research Laboratory (AFRL) SSHINE contract. IT Systems Administrator II and III: Qualified candidates are knowledgeable IT System Administrators, preferably with experience working on classified programs. Roles and Responsibilities: Administers, develops, runs tests on, implements, and maintains operating system and related software. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Responsibilities differ from those of an Operating Systems Programmer in that the Systems Administrator is not responsible for altering operating system's software codes. Recommends hardware and software upgrades according to growth statistics and disk space forecasts. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Schedules tasks using software support tools and scripts. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support for system users. Education Requirements: IT System Administrator II 5+ years of experience with AA degree or 0+ years of experience with BS/BA degree. IT System Administrator III 10+ years of experience with AA degree or 5+ years of experience with BS/BA degree. Clearance Requirements: TS with ability to obtain SCI. Please Note: U.S. Citizenship is required for this position. Velos offers a competitive benefits package including PTO, 401K, and health benefits. Velos is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sex, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Full-time Description Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered : Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Monitor and respond quickly to incoming requests relate to IT issues. Respond to requests for technical assistance over the phone, email or via a ticketing system. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Maintain user PCs, including upgrades and configuration as needed. Resolve basic problems while referring more complex problems to intermediate and/or senior level. Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. Ensure HIPAA compliance. Maintain confidentially of all privileged information. Perform other incidental and related duties as required and assigned. Requirements Knowledge of Windows 11 Support experience. Knowledge of Computer imaging software. Experience working in an IT helpdesk environment. Knowledge of and compliance with all safety policies and procedures. Knowledge of a variety of software, technologies, and applications. Skill in system troubleshooting and problem-solving. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Ability to travel when needed across several locations within New Mexico. Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High school diploma or equivalent. One year related work experience in help desk environment preferred. One year Windows environment preferred. Salary Description $18.50/hr

Low Voltage IT Technician JobID: 1473 Technology/Low Voltage IT Tech Date Available: 02/02/2026 Additional Information: Show/Hide LOVINGTON MUNICIPAL SCHOOLS Low Voltage IT Technician General Job Description: The IT Low Voltage Technician supports the school district's technology infrastructure by installing, maintaining, and troubleshooting low voltage systems including data, voice, video, and security cabling. This position ensures that all structured cabling systems are installed to current standards and contribute to the reliable operation of district-wide technology systems that support learning, communication, and safety. Qualifications: * High school diploma or GED * New Mexico ES-3J * Ability to work with large numbers of co-workers, students, and staff and maintain a positive attitude. * Valid New Mexico driver's license * Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable. Essential Duties and Responsibilities: * Manage assigned workorders in a timely manner * Manage tasks to avoid disrupting classroom instruction * Working knowledge of industry standards such as TIA/EIA, BICSI, and NEC for low voltage wiring * Attend training workshops required by the District to keep abreast of current trends, new developments in the industry * Install, terminate, and test low voltage cabling (Cat5e, Cat6, fiber optic, coaxial, etc.) for data, voice, video, and security systems. * Perform regular inspections and testing of cabling infrastructure to ensure system integrity and performance. * Coordinate the installation and relocation of network equipment including switches, wireless access points, and surveillance cameras. * Read and interpret blueprints, schematics, and technical drawings related to low voltage systems. * Maintain accurate records of installations, service requests, repairs, and inspections. * Coordinate with IT staff, vendors, contractors, and school personnel to support ongoing and future technology projects. * Ensure all work complies with applicable codes, standards, and safety regulations. * Troubleshoot and resolve connectivity issues related to cabling and physical network connections. * Assist in the deployment and maintenance of VoIP phone systems and classroom A/V equipment as needed. * Provide input on design and improvement of the district's low voltage infrastructure. Additional Duties and Responsibilities: * Assist with technology-related moves, additions, and changes throughout the district. * Support the installation and maintenance of intercom, bell, and paging systems. * Participate in school safety initiatives involving surveillance and access control systems. * Maintain tools, equipment, vehicle, and inventory of cabling materials. * Respond to emergency service calls outside regular hours as required. * Perform other duties as assigned by the Technology Director or other supervisory personnel. Physical Requirements: Sitting, standing, lifting and carrying (up to 50 pounds), climbing stairs, reaching, squatting, kneeling, and moving light furniture may be required. Safety & Health: * Knowledge of universal hygiene precautions. * Knowledge and training in first aid procedures required for handling athletic related injuries. Equipment/Material Handled: Must know how to properly operate or be willing to learn to operate all multimedia equipment including current technology. Hand tools, equipment, ladders, platforms, trucks, scissor lift, man lift and other tools particular to this trade skill. Work Environment: The work environment varies greatly in the place of work from working in a building alone to working in school facilities with large numbers of people. Conditions range from working outside in the extreme hot of the summer, to comfortable building, to working outside in very cold temperatures. Work schedule will depend on assignment. Flexibility and patience are required. Must be self-motivated and able to complete job assignment without direct supervision. Must be able to work under stressful conditions. Must be able to work within various degrees of noise, temperature, and air quality. Interruptions of work are routine. SALARY: Technology Salary Schedule Level IV

As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure. Key Responsibilities: · Provide first-level technical support to end-users via phone, email, or in person. · Assist users with hardware and software issues, troubleshooting problems to resolution. · Install, configure, and maintain computer systems and peripherals. · Assist in the setup and maintenance of local area networks (LANs). · Troubleshoot basic network connectivity issues. · Support users in accessing and utilizing network resources. · Install and update software applications on user devices. · Perform routine maintenance on computer hardware, including upgrades and repairs. · Assist in managing inventory and tracking hardware assets. · Implement and follow security best practices to protect against unauthorized access and data breaches. · Assist in antivirus and anti-malware management. · Maintain accurate records of support activities, hardware, and software inventory. · Document troubleshooting procedures and solutions for future reference. · Provide basic training to end-users on the use of hardware and software. · Collaborate with other IT team members to resolve complex issues. Qualifications: Education: High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus. Technical Skills: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with networking concepts is a plus. Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users. Problem-Solving: Strong problem-solving skills and the ability to think critically. Customer Service: Excellent customer service skills and a positive attitude. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Willingness to learn and adapt to new technologies and challenges.esponsibilities: - Provide desktop support to end-users, troubleshooting hardware and software issues - Install, configure, and maintain computer hardware and software - Set up and manage user accounts and permissions - Monitor and maintain computer systems and networks - Analyze system logs and identify potential issues - Implement security measures to protect data and systems - Assist with the setup and maintenance of network equipment, including routers, switches, and firewalls - Collaborate with other IT team members to resolve complex technical issues - Provide excellent customer service and communicate effectively with end-users Experience: - Minimum of 2 years of experience in a similar IT support role - Proficient in Windows operating systems (Windows 10, Windows Server) - Experience with Active Directory, Group Policy Objects (GPO), and virtual private networks (VPN) - Knowledge of computer hardware components and troubleshooting techniques - Ability to analyze technical problems and find effective solutions - Strong communication skills, both verbal and written - Familiarity with Mac OS is a plus - Understanding of local area networks (LAN) and network protocols If you are a skilled IT Technician looking for an exciting opportunity to contribute to a dynamic team, we want to hear from you. Apply today!

Job Description Primary Objective: The IT System Engineer's role is to assist in the daily operation of the in-house computer network and Network Operating Systems (NOS). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Incumbent will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training when required. Primary Job Duties: Operate in an ethical manner by following all RIE policies and procedures relating to property, handling, tracking budgets, confidentiality, and proper behavior between staff and customers Gather system requirements; make design recommendations, document, and test Internet and intranet applications utilizing various technologies. Ability to adapt design approaches successfully used in precedent systems and determine innovative ways to use legacy systems interchangeably with new process/applications. Analysis - Develops detailed functional specifications for modifications, defect corrections, enhancements, and user documentation. Assists in the administration and configuration of components for the internal and external network systems to include monitoring, tuning capacity planning for file print and email servers, and adjusting configurations as necessary to resolve problems and enhance capabilities. Ensure that servers are configured to meet the intended security requirements and are compatible with existing security practices. Administers the patch management server and manages patch deployments to servers Keeps abreast of new and developing IT technologies and makes recommendations, as appropriate, to improve services and system performance. Maintains written technical documentation (SOPs) for systems and processes under their control. Informs the Supervisor, Server Operations, of any IT service problems or issues with Maintenance Windows for any core systems, be it Emergency Maintenance or Scheduled Maintenance Develop templates and standards to implement/maintain equipment Other duties as assigned. Supervisory Responsibilities: No direct supervisory responsibilities. Physical Demands and Work Environment: Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. Heavy lifting is expected up to 50 lbs and exertion of up to 80 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, copiers, and FAX machines. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. Knowledge/Skills/Abilities: Provide excellent customer service by developing a clear understanding of customers' needs and goals while maintaining clear communication and follow through in order to meet the expectations of both internal and external customers. Work effectively with division members and members of departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects. Plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance. Allocate a variety of resources that may include materials, money, facilities, and equipment. Requires the ability to assess needs and track progress. Successfully determine and initiate a course of action considering multiple options, information sources, and development of contingency plans. Analyze internal and external trends and influences to gain an understanding of where the company is and provide guidance to the future. Must have expert level knowledge of computer and network operations to include design specifications for application program systems, data processing hardware and software functions, capabilities and interrelationships, maintenance and trouble-shooting methods and techniques, and security and control methods of electronic data systems. Required Qualifications (Education and Experience): Bachelor's Degree in a computer science/I.T. related field AND 2 years' experience in an IT system support environment; or an equivalent combination of education and experience. Working knowledge of Linux systems and the use of SSH connectivity and commands. Understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design Travel to company locations will be required as needed; approximately one trip every 2-3 months.

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Information Assurance Security Analyst to support DoD customer. This position is to provide support in the White Sands Missile Range (WSMR), NM area. Responsibilities: Serves as a team member providing network monitoring and scanning functions. Provides network vulnerability scanning to ensure IAVA compliance and remediation. Provides antivirus management using antivirus tools. Provides wireless scanning using network detection software. Implements system security policies, scans and IAVAs for WSMR, including WSMR organizations, tenant activities, and other contractors. Provides Cybersecurity reporting requirements to appropriate authorities. Provides Tier 2 assistance for personnel / users needing information/assistance with Information Assurance (IA) and CSO related issues. Risk Management/Accreditation/Certification Services; Assists the Information Systems Security Manager (ISSM) in the management of the RMF process in accordance with AR 25-2 and DoDI 8510.01. Provide Knowledge Management Services for all information required to perform Certification and Accreditation services for the White Sands Missile Range Cybersecurity Office (CSO). Position requires knowledge of SharePoint services in maintaining required documentation such as appointment orders, Authority to Connect (ATC) and Authority to Operate (ATO) documentation, library of Army and other regulations relating to Information Assurance, Memorandums of Understanding/Agreement, Tenant Security Plans, Certificates of Networthiness (CoNs), etc. Directly supports Information Assurance (IA) requirements, within the immediate area of responsibility (AOR), managing and tracking system administrator elevated level of access to network resources. Therefore, requires the knowledge of the Army Training and Certification Tracking System (ATCTS), and IA DoD 8570.01 status verification. Works with team members to identify IA trends and suggests long-term strategies to help mitigate IA issues. Analyzes and evaluates risk and makes recommendations that are in compliance with all policies, rules and regulations governing IA functions. Assesses procedures and identifies opportunities to improve customer service. Champions customer service and sets and monitors parameters for customer service excellence. REQUIRED SKILLS: COTS software/hardware experience: Working knowledge of COTS software/hardware, and network products, including Windows OS, MS Office, Remedy, etc. Working knowledge of WEB filter management tools, such as WebSense. Working knowledge of IDS management tools, SourceFire. Working knowledge of IAVA tools, such as ACAS, Symantec Endpoint, WSUS, HBSS and Fluke air Check. Working knowledge of Server Operating Systems and Microsoft Active Directory. Working knowledge of Information Assurance policies and procedures. Skills/Certifications/Training - Security+ ce certification, and relevant Computing Environment training, in accordance with DoD 8570.01m. ACAS, Retina, Flying Squirrel, and Snort are preferred Computing Environment training. Good oral and written communication skills. Ability to react to customer issues and formulate resolutions quickly. REQUIRED EXPERIENCE/CERTIFICATIONS/CLEARANCE: High School Diploma or GED Certificate 5 - 7 Years of practical experience in a Cybersecurity/IA Active Secret clearance

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS * Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. * Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. * Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. * 25% travel, CONUS, to conduct IT/Communications training with operational end users. * Assist in implementing and maintaining inline hardware encryptors. * Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. * Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. * Support compliance with DOE and Intelligence Community standards for IT system security. * Communicate effectively with both technical and non-technical personnel to support mission objectives. * Assist office staff with ad hoc troubleshooting on teleconference and general IT issues * Support facility network infrastructures and problem resolution. * Other duties as assigned MINIMUM QUALIFICATIONS * Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience * Minimum of 6 years of experience in IT system administration, networking, or communications system support. * Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). * Demonstrated experience managing network infrastructure and troubleshooting network issues. * Familiarity with secure communications protocols and cross-domain security solutions. * Strong analytical, diagnostic, and problem-solving skills. * Excellent written and verbal communication abilities. * Ability to operate effectively in high-tempo, mission-critical environments. * Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS * Prior experience supporting Department of Energy or other government mission environments. * Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. * Experienced creating and conducting training on communications/networking equipment. * Experience supporting deployable IT/communications kits for field operations. * Experience utilizing radio communications systems. * Baseline understanding/experience with COMSEC. * Experienced with troubleshooting windows OS. * Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer Paid, High Quality Employee Medical, Dental & Vision Care * Low-Cost Family Health Care offered * 11 Federal Holidays and 3 weeks' vacation * 401k with Generous Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Job Description Sienna Systems is seeking a GIS Analyst to join our current contract supporting our WSMR ISOSS client onboard the White Sands Missile Range. This work will be performed 100% on-client site and requires an active Secret clearance at time of hire. Summary of Responsibilities: • Provide GIS support utilizing ESRI. • Develop and maintain ArcGIS for Server web applications and Portal for ArcGIS. • Update and maintain ESRI enterprise geodatabases. • Produce maps, reports, and spatial data • Create and maintain metadata for enterprise feature classes. • Collect and process GPS data from Garmin and/or Trimble devices. • Enter and correct data with the enterprise geodatabases from aerial photography, spreadsheets, legal descriptions and other information sources. • Provide GIS Pro, Portal, and GPS help/support for customers including interfacing GPS and GIS. • Attend meetings and conferences as required. Experience: • 3 years or more experience using the ArcGIS Product suite (10.x), daily. • Experience using ArcGIS Pro and Portal for ArcGIS. • 5 years of experience in Geography or related field. • Experience with Trimble and Garmin GPS hardware/software. • Experience administering and maintaining an ArcSDE multi-user database. • Knowledge of Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE) a plus. • Experience with data modeling principles, data driven pages, application design and basic knowledge of Python a plus. • Thorough working knowledge of Windows and Microsoft Office as well as working knowledge of office practices and procedures Required Education/Training: Bachelors or Masters degree in Geography or related field. Masters degree can supplement years of experience. Clearance: Active DOD Secret Salary: up to $110,000 depending on experience Job Location: White Sands MIssile Range, New Mexico Company Benefits: Medical/dental/vision insurance 401(k) plan: 4% matching, immediate vesting, no restrictions 3 weeks PTO 11 Federal Holidays Long-and short-term Disability coverage Company sponsored Life Insurance coverage Hiring Referral Bonus #LI-AC1