Operations Analyst I
Information Technology Analyst Job In Norfolk, VA
Responsibilities:
Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
Requirements:
Multi-tasking (handling changing priorities constantly)
Computer based skills (all Windows applications, typing, etc.)
Good customer service skills (talking to customers)
Data analysis (review multiple information sources to determine appropriate action)
Dispatch skills (call centers, 911 operations centers, utilities, etc.)
Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
Being coachable/trainable because there is so much to learn with this position.
Education:
High School Graduate / GED
Operations Analyst
Information Technology Analyst Job In Norfolk, VA
Job Title:
Operations Analyst I
$25 - $28/w2 hourly pay rate
Norfolk, VA 23509
What is the preferred candidate location (local, non-local, remote?) and is there flexibility?
Local. On-site, no remote
If on-site, which location will contractor report to?
Norfolk, VA 23509
What schedule is the candidate required to work?
Rotating Shift Work / 8 week schedule
Quick description of the role or project story (What this role will be doing):
High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
What are the top (at least 3 if possible) must have skill sets (technical/functional)
which are required?
multi-tasking (handling changing priorities constantly)
computer based skills (all Windows applications, typing, etc.)
good customer service skills (talking to customers)
data analysis (review multiple information sources to determine appropriate action)
What are the top nice to have skill sets?
Dispatch skills (call centers, 911 operations centers, utilities, etc.)
What soft skill requirements do you have (team fit and personality requirements)?
Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.
What education and certifications/licensures are required?
High School Graduate / GED
Are there any specific companies/industries or ideal background you like to see in the candidate's experience?
Any 911 dispatch centers, Utility Dispatch, call center customer service.
Pay Range: $25 - $28 Hourly on W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
System Specialist
Information Technology Analyst Job 37 miles from Norfolk
If you're the type of person who looks for excitement in a career, then you need to consider becoming a munitions systems specialist in the Air National Guard. You'll learn how to handle and identify high-explosive incendiary rounds and a vast array of bombs. You'll become an expert in handling, storage, transporting, arming and disarming weapons systems to ensure everyone stays as safe as possible and the mission is successful. And perhaps the best part: you can perform this role in the state of your choosing.
Primary Responsibilities
Handle, store and transport weapons and locally dispose of nonhazardous, unserviceable munitions.
Prepare munitions for loading on aircraft.
Inspect munitions for serviceability.
Conduct inventories and correct discrepancies.
Establish and evaluate performance standards, maintenance controls and work procedures.
Benefits
Up to 30 days of vacation with pay each year
Excellent healthcare coverage for you and your family
Food and housing assistance
Flexibility in location and scheduling
A generous retirement program
Prestigious leadership, training and continuing education opportunities
Free or low-cost world travel opportunities
Excellent starting salary
Qualifications
To be considered you must meet the following requirements:
Have a high school diploma, GED with 15 college credits or GED.
Completion of basic munitions systems course
Normal color vision
Normal depth perception
No record of emotional instability or domestic violence
Possession of a valid state driver's license to operate government motor vehicles
Completion of a current National Agency Check, Local Agency Checks and Credit Check
Completion of 8.5 weeks of Basic Military Training
Must be between the ages of 17 and 39
Once you've finished applying, a recruiter will contact you regarding the next steps.
About the Air National Guard
The Air National Guard is a unique military branch that offers careers and opportunities you won't find in any other organization on the planet. Plus you get to serve in a way that fits your lifestyle. That means serving close to home in a role that best suits you, all while building strength in the communities you serve, both locally and globally.
IT Systems Analyst III
Information Technology Analyst Job In Norfolk, VA
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations (DIO) efforts concerning information technology services in support of the Navy Maritime Maintenance Enterprise Solution (NMMES) Program. Primary Duties and Responsibilities:
Relies on extensive experience and judgment to plan and accomplish goals.
May lead and direct the work of others.
Analyzes and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions.
Develops plans for automated information systems from project inception to conclusion.
Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades and new COTS.
Analyzes the problem and the information to be processed. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.
Coordinates closely with programmers to ensure proper implementation of program and system specifications.
Develops, in conjunction with functional users, system alternative solutions.
Conducts sites surveys; assesses and documents current site network configuration and user requirements.
Designs and optimizes network topologies.
Analyzes existing requirements and prepares specifications for hardware/software acquisitions. Prepares engineering plans and site installation Technical Design Packages.
Develops hardware/software installation schedules.
Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports.
Configures computers, communications devices and peripheral equipment. Installs network hardware/software.
Trains site personnel in proper use of hardware/software.
Builds specialized interconnecting cables.
Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution.
Develops, analyses, evaluates, advises on, and/or improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management.
Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates..
Formulates/defines system scope and objectives for assigned projects. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results.
Prepares detailed specifications from which programs will be written. Responsible for program design, coding, testing, debugging and documentation.
Has full technical knowledge of all phases of applications systems analysis and programming. Has good understanding of the business or function for which applications is designed.
Qualifications:
Familiar with a variety of the field's concepts, practices, and procedures
Desired:
Education: BS in STEM and minimum of 4 years of applicable experience
Years Experience: Experience with IT and Cybersecurity
Physical and Environmental Conditions:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers.
This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.
Company Overview: Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life insurance, educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability
Secret IT Tech Representative
Information Technology Analyst Job In Norfolk, VA
Spectrum is seeking highly qualified Tech Representative to support our proposal for a new program located in Norfolk, VA.
Key Roles and Responsibilities
As a Technical Representative, you should have a minimum of three (3) years of job-related experience managing NMCI/NGEN toolsets and asset management systems (such as NMCI Enterprise Tool (NET)). They should also possess the ability to communicate effectively (both written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to ensure customer satisfaction and requirements are fully met.
Requirements
General Experience: The candidate should have at least five (5) years of experience as an IT Customer Technical Representative (CTR).
Specialized Experience: The candidate must meet operational requirements and hold minimum credentials based on DoD 8570.01-M, Information Assurance Workforce Improvement Program, DoD 8140.01.
Under this task, the contractor will:
Prepare activity reports and progress reports related to the information systems audit functions.
Provide activity-specific input with the aim of obtaining maximum service support in accordance with the terms of the NMCI/NGEN contract.
Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures as well as the NMCI/NGEN contract.
Act as the focal point for command input to the Regional CTR regarding NMCI orders, requirements, service delivery, payment entitlement, and contractor performance.
Act as the primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel in relation to NMCI and third-party requirements and issues.
Provide technical oversight and disseminate guidance to customers based on communications from USFF and NMCI.
Develop and maintain a standardized repeatable process for obtaining metrics for budget, administrative, and asset data.
Review and analyze IT asset data in the NMCI Enterprise Tool (NET).
Develop and integrate user account management and other account management processes (e.g., file share/disk space management, MAC requests, content management, etc.).
Provide support and communicate with customer service representatives to resolve account creation or logical move issues.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Stock Option Plan
IT Technician 3 with POR (Program of Record) experience and Secret Clearance
Information Technology Analyst Job In Norfolk, VA
Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel.
REQUIRED QUALIFICATIONS
Must have a DoD Secret Clearance
Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area.
Extensive travel will be required to CONUS and OCONUS locations
Possess or be able to obtain a US Passport within 1 month of hire
Must possess an IAT II-level security certification as outlined in DoD 8570.01-M
Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years
Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems
Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement
DESIRED QUALIFICATIONS
Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures
Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment
Must be able to efficiently communicate with senior leadership on the status of activities being performed
Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base.
PAY RANGE
Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
IT SOLUTIONS TECH
Information Technology Analyst Job 16 miles from Norfolk
Southern Trust Mortgage
is looking for an
IT Solutions Tech
to join our team. We are a well-established mortgage company who prides itself in maintaining a family atmosphere for their employees. At STM, you are not just an employee, you are part of the family.
Contact Center WFM Technical Analyst
Information Technology Analyst Job 16 miles from Norfolk
The 700 Club Prayer Center - Virginia Beach, VA The Christian Broadcasting Network (CBN), is looking for a Technical Analyst to provide support to Workforce Management as they assist Prayer Center agents with hardware, software, and system-related issues. Work collaboratively with WFM, IT, training, and leadership to troubleshoot, resolve, and escalate technical incidents while optimizing system performance and operational efficiency. This is a hybrid position, with some duties required to be performed on-site weekly in Virginia Beach, VA.
Work Schedule:
Monday - Friday 8:00 a.m. - 5:00 p.m. EST
Remote Requirements:
* Reliable high speed internet access with minimum speed of 50Mbps
* Must maintain distraction-free home office conducive to confidentiality
The successful candidate will have the following qualifications:
* 1+ years of experience in contact center help desk support
* Excellent phone and remote technical support skills, and strong ability to troubleshoot and resolve issues
* Associates degree or higher in a field of study relevant to a call center environment (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment
* Excellent communication and presentation skills including the ability to explain detailed information and interact at all organizational levels
* Fluent English language skills with the ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
* Strong ability to work independently on projects with judgment and ability to collaborate with other stakeholders and team members as needed
* High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in a timely manner
* Experience using Microsoft Excel, Word and other Microsoft Office applications with the ability to learn new software. Experience with contact center Workforce Management systems and software preferred
* Ability to work in a structured, fast-paced environment, and adapt to change
* Ability to maintain a distraction-free home work environment conducive to confidentiality
* Ability to maintain consistent access to a high-speed cable or fiber internet router
* Good manual dexterity and the ability to sit for extended periods at a computer workstation
* Ability to bend, lift, and carry equipment weighing up to 30 pounds
* Perform as an essential team member in situations that disrupt operations, due to weather, outages, etc
* Punctual attendance with the ability to work weekends and some holidays as needed or required by management
* Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
* Ability to work on-site in Virginia Beach, VA, as needed
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board at *********** for application and benefit information.
We are unable to give full consideration to resumes without applications.
Information Technology Auditor Manager
Information Technology Analyst Job 16 miles from Norfolk
Data Intelligence, LLC (DI) is searching for a full time Information Technology Manager in Virginia Beach, VA.
is contingent upon award of contract** Job Responsibilities
Information Technology Auditor Manager oversees a staff of IT auditors responsible for auditing information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security
Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss
Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades
Develops information systems auditing procedures and trains staff on compliance guidelines
Monitors procedures and provides top management with reports
Manages subordinate staff in the day-to-day performance of their jobs
Ensures that project/department milestones/goals are met and adhering to approved budgets
Has full authority for personnel actions. Extensive knowledge of department processes
Required Skills/Experience
Bachelor degree in Information Technology or related field or business related field required; advanced degree in Information Technology or related field or business or related field preferred
Experience managing a dispersed workforce in support of DoD efforts
Minimum of five (5) years of information technology experience with DoD efforts
Minimum of three (3) years of managerial experience with DoD efforts
1 to 3 years supervisory experience may be required
At least a Top Secret level security clearance that is current and active
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Senior Retail IT Specialist - 6155
Information Technology Analyst Job 12 miles from Norfolk
OMB NO: 1625-0120
Announcement #: 6155
Closing Date: Until Filled Work Schedule: Full Time
Position: Senior Retail IT Specialist Salary: Negotiable
Who May Apply: All Sources Location: Chesapeake, VA - Headquarters
DUTIES:
The Sr. Retail Information Technology Specialist is pivotal in managing and optimizing a multifaceted IT network infrastructure tailored for retail operations across the organization. This role oversees the seamless integration of network systems in retail environments, including Point of Sale (POS) systems, premise cabling, and infrastructure renovations. The specialist is responsible for evaluating, planning, designing, installing, administering, and supporting a robust WAN/LAN architecture optimized for retail needs. Responsibilities extend to troubleshooting complex network issues, ensuring secure and reliable connectivity, and enhancing network performance to support organizational objectives. Additionally, this role focuses on retail-specific IT systems, ensuring compliance with Payment Card Industry (PCI) standards, optimizing checkout processes, and managing network connectivity for POS and inventory systems.
The Sr. Retail IT Specialist designs and manages the structural integrity of retail network systems, integrating advanced technologies with existing WAN and LAN configurations. This includes the strategic deployment of routers, firewalls, switches, and wireless devices, crafting a resilient, scalable, and secure network infrastructure optimized for the unique demands of retail environments.
Operating with considerable independence, the Sr. Retail IT Specialist spearheads major network projects, including store infrastructure upgrades and network enhancements, providing expert guidance across the organization. Collaboration with IT and retail teams is essential to ensure alignment between technical and business strategies in support of retail operations. Exhibiting exceptional written and verbal communication skills, the Sr. Retail IT Specialist is capable of articulating complex technical concepts to various audiences, including executive management and technical teams, ensuring clarity and actionable understanding of IT initiatives that impact retail environments. Includes participation in off-hour changes, on-call duties, and other tasks necessary to support and maintain the organization's retail IT infrastructure.
Other duties as assigned.
You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.
QUALIFICATIONS REQUIRED:
Minimum:
1. Bachelor's Degree in Computer Science, Information Technology or a closely related field; or a high school diploma/GED or six years of appropriate related experience.
2. Extensive expertise in architecting, configuring, implementing, administering, and troubleshooting distributed Windows servers and desktop operating systems (Win11), along with network routers, switches, and wireless access points/controllers in a multi-location environment.
3. Expertise in networking protocols essential for Windows Server administration and support, including AD, TCP/IP, WINS, DNS, DHCP
4. Demonstrated experience in implementing, migrating, managing, and operating systems/applications in an enterprise cloud environment.
5. Willingness to frequently travel to meet project requirements and facilitate network deployments across sites.
6. Must be able to lift 30 lbs.
Preferred (in addition to the minimum):
1. Active BICSI Installer certification
2. Active Microsoft MCSE and/or CCNA, CCNP certification or equivalent.
3. Project management experience and familiarity with various SDLC disciplines.
USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
Paid Annual and Sick Leave
Holiday Pay
Medical/Dental/Vision Insurance
Flexible/Dependent Spending Account
Pension Plan
401k Savings Plan
Life Insurance
Short Term/Long Term Disability
Tuition Assistance
Paid Parental Leave
OTHER ESSENTIAL INFORMATION:
Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
Applicants may not be employed in the chain of command of their relatives.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
HOW TO APPLY
Additional Information on how you will be evaluated:
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at ******************* and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
Senior Retail IT Specialist - 6155
Chesapeake, VA, US
IT Technician 2 - RA - (STRTS1007.3)
Information Technology Analyst Job 12 miles from Norfolk
Our team in Chesapeake, VA has an immediate need for an IT Technician 2 with demonstrated experience providing general infrastructure support, including responding to and updating trouble calls; performing break-fix troubleshooting and analysis of problems; and performing repair activities in order to return equipment, systems or networks to normal operational status. Primary responsibilities include:
• Conduct troubleshooting and perform break/fix activities on shipboard IT networks using a satellite connection to connect, login, and conduct work
• Coordinate remote support needed with StratasCorp Technician Dispatcher and Remote Administration team, as well as shipboard crew, to ensure work performed is in line with contract priorities
• Gather data as needed and provide to StratasCorp teams to respond to data calls
• Prepare and provide daily work reports
This is not a remote position. Employees are expected to be in the Chesapeake office, daily.
Requirements
• Must possess current IAT II certification, including an appropriate Computing Environment certification, in accordance with IAWF DoD 8570.01M
• Must have 5 years of progressive IT technical experience in an enterprise-scale environment
• Must possess knowledge or skillset in some or all of the following areas: Windows Server (2008r2/2012/2016), Windows Workstation (7/10), virtualization technologies (VMWare Server/Microsoft Hyper-V), computer network troubleshooting, Microsoft Active Directory (user and group administration), Microsoft Exchange (2007/2010/2016)
Senior Retail IT Specialist
Information Technology Analyst Job 12 miles from Norfolk
You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.
Overview
* Accepting applications
* Open & closing dates
04/03/2025 to 04/02/2026
* Salary
$76,914 - $76,914 per year
Negotiable
* Pay scale & grade
NF 4
* Help
Location
1 vacancy in the following location:
* Chesapeake, VA
* Remote job
No
* Telework eligible
No
* Travel Required
76% or greater - Frequent travel is required for this position.
* Relocation expenses reimbursed
No
* Appointment type
Permanent - Location: Chesapeake, VA - Headquarters
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
4 - NF-2210-04, Full Performance Level
* Job family (Series)
* 2210 Information Technology Management
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Financial disclosure
No
* Bargaining unit status
No
* Announcement number
6155
* Control number
834567300
Help
This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This announcement will be open until filled.
Help
Duties
The Sr. Retail Information Technology Specialist is pivotal in managing and optimizing a multifaceted IT network infrastructure tailored for retail operations across the organization. This role oversees the seamless integration of network systems in retail environments, including Point of Sale (POS) systems, premise cabling, and infrastructure renovations. The specialist is responsible for evaluating, planning, designing, installing, administering, and supporting a robust WAN/LAN architecture optimized for retail needs. Responsibilities extend to troubleshooting complex network issues, ensuring secure and reliable connectivity, and enhancing network performance to support organizational objectives. Additionally, this role focuses on retail-specific IT systems, ensuring compliance with Payment Card Industry (PCI) standards, optimizing checkout processes, and managing network connectivity for POS and inventory systems.
The Sr. Retail IT Specialist designs and manages the structural integrity of retail network systems, integrating advanced technologies with existing WAN and LAN configurations. This includes the strategic deployment of routers, firewalls, switches, and wireless devices, crafting a resilient, scalable, and secure network infrastructure optimized for the unique demands of retail environments.
Operating with considerable independence, the Sr. Retail IT Specialist spearheads major network projects, including store infrastructure upgrades and network enhancements, providing expert guidance across the organization. Collaboration with IT and retail teams is essential to ensure alignment between technical and business strategies in support of retail operations. Exhibiting exceptional written and verbal communication skills, the Sr. Retail IT Specialist is capable of articulating complex technical concepts to various audiences, including executive management and technical teams, ensuring clarity and actionable understanding of IT initiatives that impact retail environments. Includes participation in off-hour changes, on-call duties, and other tasks necessary to support and maintain the organization's retail IT infrastructure.
Other duties as assigned.
Help
Requirements
Conditions of Employment
OTHER ESSENTIAL INFORMATION:
* Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
* Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
* Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
* Applicants may not be employed in the chain of command of their relatives.
* This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Qualifications
Minimum:
* Bachelor's Degree in Computer Science, Information Technology or a closely related field; or a high school diploma/GED or six years of appropriate related experience.
* Extensive expertise in architecting, configuring, implementing, administering, and troubleshooting distributed Windows servers and desktop operating systems (Win11), along with network routers, switches, and wireless access points/controllers in a multi-location environment.
* Expertise in networking protocols essential for Windows Server administration and support, including AD, TCP/IP, WINS, DNS, DHCP.
* Demonstrated experience in implementing, migrating, managing, and operating systems/applications in an enterprise cloud environment.
* Willingness to frequently travel to meet project requirements and facilitate network deployments across sites.
* Must be able to lift 30 lbs.
Preferred (in addition to the minimum):
* Active BICSI Installer certification.
* Active Microsoft MCSE and/or CCNA, CCNP certification or equivalent.
* Project management experience and familiarity with various SDLC disciplines.
Education
Please read the "Qualifications" section.
Additional information
USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
* Paid Annual and Sick Leave
* Holiday Pay
* Medical/Dental/Vision Insurance
* Flexible/Dependent Spending Account
* Pension Plan
* 401k Savings Plan
* Life Insurance
* Short Term/Long Term Disability
* Tuition Assistance
* Paid Parental Leave
Read more
* Benefits
Help
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Please read the "Next steps" section for more information.
* Benefits
Help
Review our benefits
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Please read the "How to Apply" section.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* How to Apply
Additional Information on how you will be evaluated:
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at ******************** and click on "Careers" at bottom of the page.
Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
Senior Retail IT Specialist - 6155
Chesapeake, VA, US
Agency contact information
Human Resources
Email *************************
Address US Coast Guard, Community Services Command
510 Independence Parkway
Suite 500
Chesapeake, VA 23320
US
Next steps
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualifies them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
Help
Required Documents
Please read the "How to Apply" section.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
How to Apply
Additional Information on how you will be evaluated:
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at ******************** and click on "Careers" at bottom of the page.
Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
Senior Retail IT Specialist - 6155
Chesapeake, VA, US
Read more
Agency contact information
Human Resources
Email *************************
Address US Coast Guard, Community Services Command
510 Independence Parkway
Suite 500
Chesapeake, VA 23320
US
Next steps
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualifies them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.
Read more
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
Print
Share
* Email
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* LinkedIn
* Twitter
Help
Overview
* Accepting applications
* Open & closing dates
04/03/2025 to 04/02/2026
* Salary
$76,914 - $76,914 per year
Negotiable
* Pay scale & grade
NF 4
* Location
1 vacancy in the following location:
* Chesapeake, VA
* Remote job
No
* Telework eligible
No
* Travel Required
76% or greater - Frequent travel is required for this position.
* Relocation expenses reimbursed
No
* Appointment type
Permanent - Location: Chesapeake, VA - Headquarters
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
4 - NF-2210-04, Full Performance Level
* Job family (Series)
* 2210 Information Technology Management
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Financial disclosure
No
* Bargaining unit status
No
* Announcement number
6155
* Control number
834567300
This job originated on **************** For the full announcement and to apply, visit ****************************** Only resumes submitted according to the instructions on the job announcement listed at *************** will be considered.
Navy IT Administrator (4529)
Information Technology Analyst Job In Norfolk, VA
Job Code **4529** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4529) **Ghostrock** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Navy IT Administrator** with a **Secret Clearance** to join our Team in **Norfolk, VA.**
**Position Responsibilities:**
+ Provide technical support, system testing, inspections and assessments to assess, inspect, and correct system faults in Consolidated Afloat Network and Enterprise Services - CANES and other C2I systems/equipment.
+ Identify and correct anomalies associated with installation, operation, maintenance, and connectivity problems.
+ Provide onboard maintenance training to ship's force technicians in the operation, repair, maintenance and logistics support of CANES.
+ Perform functional checks and program review support of CANES and associated equipment.
**Position Requirements:**
+ US Citizen.
+ Must be able to obtain and maintain an Active Secret Clearance; candidates currently possessing an Active Secret Security Clearance are preferred
+ 6 years of hands-on experience in the troubleshooting, assessment, and repair of shipboard networks and equipment.
**Position is located in Norfolk, VA.**
**Apply at:** ***************************************************** Requisition?org=GATEWAYVENT&cws=49&rid=4529**
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Contact Center WFM Technical Analyst
Information Technology Analyst Job 16 miles from Norfolk
The 700 Club Prayer Center - Virginia Beach, VA
The Christian Broadcasting Network (CBN),
is looking for a Technical Analyst to provide support to Workforce Management as they assist Prayer Center agents with hardware, software, and system-related issues. Work collaboratively with WFM, IT, training, and leadership to troubleshoot, resolve, and escalate technical incidents while optimizing system performance and operational efficiency. This is a hybrid position, with some duties required to be performed on-site weekly in Virginia Beach, VA.
Work Schedule:
Monday - Friday 8:00 a.m. - 5:00 p.m. EST
Remote Requirements:
Reliable high speed internet access with minimum speed of 50Mbps
Must maintain distraction-free home office conducive to confidentiality
The successful candidate will have the following qualifications:
1+ years of experience in contact center help desk support
Excellent phone and remote technical support skills, and strong ability to troubleshoot and resolve issues
Associates degree or higher in a field of study relevant to a call center environment (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment
Excellent communication and presentation skills including the ability to explain detailed information and interact at all organizational levels
Fluent English language skills with the ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
Strong ability to work independently on projects with judgment and ability to collaborate with other stakeholders and team members as needed
High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in a timely manner
Experience using Microsoft Excel, Word and other Microsoft Office applications with the ability to learn new software. Experience with contact center Workforce Management systems and software preferred
Ability to work in a structured, fast-paced environment, and adapt to change
Ability to maintain a distraction-free home work environment conducive to confidentiality
Ability to maintain consistent access to a high-speed cable or fiber internet router
Good manual dexterity and the ability to sit for extended periods at a computer workstation
Ability to bend, lift, and carry equipment weighing up to 30 pounds
Perform as an essential team member in situations that disrupt operations, due to weather, outages, etc
Punctual attendance with the ability to work weekends and some holidays as needed or required by management
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Ability to work on-site in Virginia Beach, VA, as needed
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board at *********** for application and benefit information.
We are unable to give full consideration to resumes without applications.
Computer Systems Analyst, Journeyman - (Secret Clearance)
Information Technology Analyst Job 38 miles from Norfolk
Project: USCG ALC ISD
Clearance: United States Department of Defense Active Secret Clearance
Full Time, Salary: Competitive
Shift: 1st
March 2025 (Pending Contract Award)
About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.
Benefits MILVETS offers an excellent benefits package including Health Insurance, FSA, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off, Paid Federal Holidays, Sick Leave, Military Leave.
Position Summary: MILVETS Systems Technology, Inc. is currently seeking a full-time Computer Systems Analyst, Journeyman. Minimum of two (2) years related experience in software engineering, including the design, coding, testing, and documentation of computer programs. Experience in principles, practices, and procedures used in phases of applications/systems lifecycle development, engineering, programming, or analysis.
Responsibilities:
Analyze science, engineering, business, and other data processing problems to implement and improve computer systems.
Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
May analyze or recommend commercially available software.
Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems.
Handle test scripts and service requirements; work closely with end users on project development and implementation.
Analysts should have a working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system.
Specify the inputs to be accessed by the system, design the processing steps, and format the output to meet the users' needs.
Prepare cost-benefit and return-on- investment analyses to help management decide whether implementing the proposed system will be financially feasible.
Possess excellent verbal and written communications skills
Experience: Minimum of two (2) years of experience
Qualifications: Bachelor's or associate degree in related field or at minimum Information Technology (IT) Certification
Certifications: Requires DoD Approved 8570 Baseline Certification IAT Level II. (Eg. CompTIA Sec+)
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.
Equal Employment Opportunity:
Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Information Technology (IT) Client Success Team Lead
Information Technology Analyst Job 12 miles from Norfolk
The City of Chesapeake's Department of Information Technology Enterprise Operations Program is searching for an IT Client Success Team Lead to ensure successful IT customer/client experiences across the full virtual and physical endpoint computing platform while exemplifying the Chesapeake CARES standards in a technical IT customer support team leadership role. Chesapeake is the City that CARES . We are Virginia's second largest City, but we purposefully retain our small town feel and our connection to our community. We serve our community and our teammates [internal IT customers] through Courteousness, Attentiveness, Responsiveness, Empowerment and Stewardship. The virtual and physical endpoint computing platform includes all customer-facing IT equipment including virtual and physical desktops, laptops, print devices, mobile devices, audio visual solutions, and telephones. In this technical leadership role, the IT Client Success Team Lead will oversee and lead the IT Client Technology Team's day-to-day operations, providing comprehensive IT customer service support from level zero 0 through level three 3 in a diverse, modern, and matrixed environment consisting of virtual desktop infrastructure, 3,500 physical desktop computing workstations, 1,000 print devices, dozens of audio video locations, and telephony solutions for mobile, virtual, and physical phones. The incumbent will take ownership of IT client success via IT customer service tickets, continual improvement opportunities, ensuring timely refresh cycles for the City's IT desktop computing equipment, meeting or exceeding the expectations regarding performance against SLA's and KPI's, and building and maintaining strong relationships with IT clients and other IT Teams. A primary objective in this role is to guarantee City IT customers have successful experiences across the full endpoint computing platform on a continual basis. Collaboration will be the key as this incumbent works cross-functionally with other IT Teams, advocating for the needs of our IT clients. The IT Client Success Team Lead will be a driver of future technologies and change across the endpoint computing platform via continual service improvement towards successful IT client experiences. The IT Client Success Team Lead will have a strong background in virtual and physical desktop support, ITSM Service Desk ticketing platforms, desktop technologies to include monthly patching and refresh cycles, endpoint support (including print, mobile, AV, and telephony), and IT inventory awareness. This person should have a unique blend of technical expertise, strategic thinking, and people management skills. We are looking for a champion of change who will utilize tools and techniques geared towards creating and maintaining IT client success across the full endpoint computing platform. This technical hands-on position involves supervising and leading technical staff while fostering a culture of continuous improvement. The IT Client Success Team Lead will have the following minimal qualifications: Demonstrated experience leading and guiding staff responsible for IT customer support, ensuring high performance in technical and service-oriented functions for an end-user community. Proven ability to lead teams that deliver reliable, responsive support and drive a culture of continuous improvement and client satisfaction. 6 years' experience directly or indirectly leading an IT customer service support team with technical responsibilities in support of an end-user/client community. In lieu of the team lead requirement, the incumbent can have 6 years' experience relating to two (2) of the following IT arenas: Virtual desktop infrastructure, IT customer service, IT physical desktop support up to level 3, IT Service Desk ticketing systems, IT computing refreshes and the cycle thereof, IT endpoint support technologies, IT mobile devices, IT print, audio visual solutions, IT remote support technologies, IT change, IT cross-functional matrixed environments, or IT continual improvements. Experience providing IT client successes relating to two (2) of the following arenas within the endpoint computing platform: endpoint refresh/improvement, break/fix, technology deployment, meeting a business need, root cause analysis, cross-functional IT activity, new installations, or leveraging reports for improvement. Experience using an IT Service Desk ticketing system to include ticket management from cradle to grave, reporting, prompting the use of ticketing system, and the improvement of the ticketing system via the IT customer service lifecycle in partnership with other IT Teams. Experience with hardware and software inventory management to include warranties and working with other IT Teams and vendors in a matrixed environment. Experience working in and understanding a complex, matrixed IT environment with IT cross-functional awareness and how the IT platform supports the functional business needs. Experience with IT reporting in relation to performance, dashboards, and demonstrating client success. IT Fundamentals, A+, Service Desk, or IT support certifications preferred. This position will have to complete a general and Public Safety City of Chesapeake finger-print based background check. The Department of Information Technology provides ongoing training on current trends and emerging technologies, helping you become an even better tech! In addition, as a City of Chesapeake employee, you are also eligible for a competitive benefits package .
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to a bachelor's degree in computer science, information systems, engineering, or a closely related field. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this job class requires a minimum of six years of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards . IT Fundamentals, A+ Service Desk or IT support certifications preferred. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
4-6 Years in an IT-related field 2-3 Years experience relating to IT inventory of software and hardware and lifecycle management. 2-3 years experience working in Public Sector IT environment.
Work Schedule
Monday - Friday 8:00am - 5:00pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
IT ANALYST INTERN (WATERWORKS)
Information Technology Analyst Job 21 miles from Norfolk
To learn more about this very exciting opportunity, click here! Hourly pay rate is $15.00 - $20.00 per hour and is based on the experience of the intern. does require some IT experience and applicants should be at least sixteen years old.
Applicants must also pass a general background check, to include a local and state criminal history check in order to be hired.
Systems Engineer
Information Technology Analyst Job 13 miles from Norfolk
The increased cadence and complexity of crewed exploration missions to the moon and beyond present complex challenges to the groups at NASA that design and certify medical systems and support medical operations on the ground. Uncertainties over which medical conditions may occur in mission, the lack of medical evacuation, real-time communication, and supply along with limited flight resources for mass, power, and volume require exacting system design processes. The large number of vehicles and requirements coming from various commercial and international partners presents new challenges for managing data and connections across medical systems and components.
STC seeks to hire an experienced systems engineer to help our customers integrate digital engineering practices into the NASA Human Health and Performance Directorate and the Human Research Program. This role will develop digital methods to augment system design processes using Model-Based Systems Engineering (MBSE) as well as participate in the digital transformation of our customer's technical management processes by introducing process automation and data-driven decision making (technical assessment, decision analysis, configuration, and technical data management).
In this position, collaboration with stakeholders and NASA subject matter experts are vital to make positive contributions to our customers' engineering processes and outputs. Responsibilities involve advocating and providing guidance for developing MBSE workflows, training on MBSE tool applications, and transforming customer processes by leveraging Microsoft tools to show digital architecture benefits.
Responsibilities:
Work with stakeholders and experts in the medical and flight operations, clinical science, and space flight program Systems Engineering and Integration (SE&I) areas
Apply systems engineering principles and rigor to the task and implement systems engineering products and processes across various parts of the SE lifecycle.
Work with full Systems Engineering team to identify customer problems, propose and implement digital engineering solutions
Provide Model-Based Systems Engineering and SysML guidance to systems engineering teammates and customers
Manage SysML models and administer MBSE tools
Requirements
7 years of experience in Systems Engineering
Professional experience in Model-Based Systems Engineering
Proven ability to produce products that meet quality, safety, performance, cost, and schedule requirements
Experience using the System Modeling Language (SysML) in MagicDraw (Cameo Systems Modeler)
Proficient in scripting languages (Python, JavaScript, Groovy, etc.) to automate tasks and exchange data via tools' Application Programming Interfaces
Experience in or readiness to learn how to use Microsoft office tools to implement digital transformation (data visualization in Power BI, task automation using Power Automate, user applications in Power Apps, etc.)
Experience implementing and managing Configuration Management processes
Desire to work in a team-oriented culture
Ability to work on agile teams and respond to shifting customer demands
Ability to translate concepts across multiple disciplines
Ability to interface successfully with stakeholders
Excellent written and oral communication skills
Desired:
Experience with Jira and Confluence
Experience with Power BI for data analysis and visualization
Experience building and integrating Power Apps solutions with other systems
Experience with requirements management in a tool such as DOORS, Cradle or JAMA
Working knowledge of the NASA system design processes
Experience with NASA or DoD Work Instructions and MBSE practices
EDUCATION:
B.S. in an Engineering field OR
M.S. in Aerospace or Systems Engineering
Must be a US Citizen or Permanent Resident
IT Solutions Tech
Information Technology Analyst Job 16 miles from Norfolk
Southern Trust Mortgage is looking for an IT Solutions Tech to join our team. We are a well-established mortgage company who prides itself in maintaining a family atmosphere for their employees. At STM, you are not just an employee, you are part of the family.
Location: In-Person Position - Virginia Beach Corporate Office
Essential Duties and Responsibilities:
Provide Tier I support for IT Help Desk/LOS Help desk via ZenDesk Service Desk Software within allotted SLAs.
Provide basic IT support for hardware and software of office staff, including but not limited to: installation and support of local printers, issuance of additional hardware (keyboards, mice, docking stations, monitors, etc.), and basic Office 365 user support.
Provide technical assistance for questions and problems with the current Loan Operating System along with troubleshooting to quickly resolve issues as they come up. This includes answering questions received daily from Production and Ops staff on any issues they encounter with Mortgage Director such as errors on AUS submissions, import errors, data entry, etc.
Assist department head with set-up and access on all employee workstations.
Act as a liaison between our staff and the LOS Vendor when it is necessary to log a ticket with the vendor to resolve an issue or request.
Attend all user and Administrator training sessions as established by vendors.
Assist department head with the configuration and operation of LOS which includes Fees, Programs, Employees, Company Tables, Security Settings, Task/Status Items, Interface Setups, Online App/Web Admin, etc.
Assist department head with the creating and maintain Data Checks in PCL to help remind users of missing items within a loan, required elements, etc. along with maintaining any Data Check Bundles which act as hard stops for the completion of certain Dates within a loan.
Qualifications:
Minimum two (2) years residential mortgage production experience.
Ability to manage priorities and workflow.
Creative, flexible and a team player.
Ability to communicate professionally and effectively in person/phone.
Workspace One UEM, UniFlow Online, Zendesk Service Desk knowledge preferred
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
If you're looking for a career in a company that's evolving, has a great culture and amazing opportunities within the mortgage industry, STM is a clear choice. As part of the STM Family you will work with motivated team members who have pride in - and passion for - what they do. Guided by our core values, we remain steadfast to our commitment to career growth and development for all levels of team members so they may navigate their own future and grow with the company. STM will help you reach your professional and personal goals every day while making a meaningful contribution.
Southern Trust Mortgage is an equal opportunity employer hiring applicants without regard to race, color, creed, religion, national origin, age, gender, pregnancy status, genetic information, military or veteran status, disability, or any other legally protected class or status under federal, state, or local law.
Systems Engineer II
Information Technology Analyst Job In Norfolk, VA
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations (DIO) efforts concerning information technology services in support of the Navy Maritime Maintenance Enterprise Solution (NMMES) Program. Primary Duties and Responsibilities:
Relies on extensive experience and judgment to plan and accomplish goals.
May lead and direct the work of others.
Performs a variety of complex project tasks applied to specialized technology problems. Tasks involve integration of electronic processes or methodologies to resolve total system problems or technology problems.
Applies analytical and systematic approaches in the resolution of problems of workflow, organization, and planning.
Direct and assists system engineers in the application of system engineering principles to the solution of secure systems design problems.
Qualifications:
Familiar with a variety of the field's concepts, practices, and procedures
Expert knowledge of LANs, WANs, VPNs, routers, firewalls, network protocols, and other security and network operations and monitoring, vulnerability analysis, PKI, data encryption, key management, data warehousing, and data mining capabilities.
Desired:
Education: At least 4 years of experience in the field or in a related area.
Years' Experience: Experience with IT and Cybersecurity
Physical and Environmental Conditions:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers.
This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.
Company Overview: Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life insurance, educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability