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Information technology analyst jobs in San Juan, PR

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Information Technology Analyst
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  • Help Desk Agent

    Cayuse Holdings

    Information technology analyst job in San Juan, PR

    **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $15-17 hourly 25d ago
  • IT Security Analyst

    Pharmpix

    Information technology analyst job in Guaynabo, PR

    The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
    $38k-53k yearly est. Auto-Apply 60d+ ago
  • IT Security Analyst

    Pharmpix Corporation

    Information technology analyst job in Guaynabo, PR

    The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
    $38k-53k yearly est. Auto-Apply 60d+ ago
  • Senior Analyst, Finance Operations- Pricing Support

    Cardinal Health 4.4company rating

    Information technology analyst job in San Juan, PR

    **_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $57k-73.4k yearly 43d ago
  • IT Tech Analyst

    Zenus Bank

    Information technology analyst job in San Juan, PR

    We are seeking an IT Tech Analyst with a strong technical background and problem-solving skills to support, maintain, and enhance our IT infrastructure and applications. This role will involve working with various technologies to ensure optimal system performance, security, and user support. The ideal candidate will be passionate about technology, eager to learn, and capable of adapting to new tools and methodologies. Responsibilities: Provide technical support and troubleshooting for IT systems, applications, and networks. Monitor system performance, identify issues, and implement solutions to maintain high availability and efficiency. Collaborate with development teams to deploy, maintain, and enhance software applications. Assist in managing cloud-based solutions and on-premises IT infrastructure. Ensure IT security compliance by implementing and maintaining security protocols and best practices. Document technical processes, configurations, and troubleshooting guides for future reference. Analyze business needs and recommend IT solutions to optimize workflows and improve productivity. Participate in system upgrades, migrations, and integration projects. Work closely with cross-functional teams to support IT initiatives and drive innovation. Stay updated with emerging technologies and industry best practices. Qualifications and Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Fully bilingual (English & Spanish) or native English speaker. 3+ years of experience in IT support, system administration, or a related technical role. Strong knowledge of operating systems (Windows, Linux, mac OS) and troubleshooting techniques. Experience with cloud platforms, preferably Azure (Azure Virtual Machines, Azure Active Directory, Azure Functions). Understanding of networking principles (TCP/IP, VPNs, firewalls, DNS, DHCP). Familiarity with IT security protocols, endpoint protection, and compliance standards. Experience with IT service management (ITSM) tools and ticketing systems. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and efficiently under minimal supervision. Knowledge of scripting languages (PowerShell, Python, or Bash) is a plus. Experience with IT automation, monitoring tools, and CI/CD pipelines is a plus. Prior experience in financial or banking IT environments is a plus.
    $38k-53k yearly est. 60d+ ago
  • Bilingual Help Desk Analyst

    Softwareone 4.3company rating

    Information technology analyst job in Guaynabo, PR

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space. Key Responsibilities * Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. * Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues. * Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications. * Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary. * Assist with system maintenance tasks and software installations as required. * Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides. * Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement. * Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes. What we need to see from you Profile Requirements * Bachelor's degree in Information Technology or related field. * Previous experience in a helpdesk or technical support role, providing on-site or remote assistance. * Proficient in operating systems (Windows, mac OS, Linux) and resolving hardware difficulties. Required Skills * Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems. * Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar). * Superb communication skills, with the ability to explain technical issues to non-technical users. * Strong problem-solving skills and the ability to manage multiple tasks simultaneously. * Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests. * English Level: B2+ Preferred Skills * Experience with ITIL frameworks and standard processes for incident management. * Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop). * Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. Benefits * A unique culture with corporate values that promote a grateful and supportive work environment. * Opportunity to develop your potential in a personalized manner according to your goals within the role. * Economic incentive program for employee referrals for active positions. * Recreational spaces, celebrations, and activities for your physical and mental health. At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Disclaimer: This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available. Job Function Software & Cloud
    $28k-32k yearly est. Auto-Apply 60d+ ago
  • AI Integration Specialist

    Vasquez Law Firm, PLLC

    Information technology analyst job in San Juan, PR

    Title: Prompt Engineer & AI Integration Specialist - Architect of Language and Logic (HODOS 360 Suite - VLF) Type: Full-Time Reports To: Chief AI Innovation Officer (Gabriel) Department: AI R&D and Workflow Integration Who you are: You're not just a writer. You're not just a systems thinker. You're a linguistic engineer with spiritual clarity. You architect prompts that become declarations. You test systems like a prophet with a debugger. You understand AI models - but more importantly, you understand humans, and how to guide them through automation. You are fluent in: GPT-4 prompt engineering. Microsoft Copilot tuning. Legal context logic. Tone, tact, and truth. VLF Core Values (You Must Embody) Value Manifested By… Family Loyalty: You test and refine prompts to protect our team's time and clarity. Honesty: You flag hallucinations and logic leaks even if they passed first review. Dedication: You test 10 variations when one almost works. Quality: You write with tone, precision, and readability in mind, not just completion. I Fight: You stand in the ring with AI drift and confusion until it submits. What you'll do: Write, train, and refine GPT-4 prompts to power legal automations (PD letters, motions, I-601s, intake summaries) Build and maintain prompt libraries and chaining systems across platforms (Retell, GHL bots, Slack Assist, etc.) Train Microsoft Copilot on firm SOPs, templates, and workflows across Teams, SharePoint, and Outlook Collaborate with internal agents like: Boaz for tone and structure David for legal innovation Metatron for memory consistency Shibmah for AI writing style enforcement Create prompt documentation with examples, test cases, and error correction steps Evaluate new legal AI tools (e.g., Casetext, Docketwise AI, GHL Copilots) for reliability and use case expansion Tools and Stack: GPT-4 Turbo / OpenAI Playground Microsoft 365 Copilot (Word, Teams, Excel) Retell Voice Assistant Clio, Docketwise, GHL, Notion Slack GPT, Zapier, Make Prompt chains, function calling, and context window optimization What you've done (Preferred Background): Written and deployed LLM prompts in a production or legal environment Tuned Copilot, N8N, Make, Zapier, Slack GPT, or legal AI writers Documented use-case frameworks or prompt versioning logic Bonus: background in legal writing, tech-enabled policy, or theology Final Word: You won't just write prompts You will train a language-based justice system to speak with the voice of righteousness Every word you write becomes a tool in a battle for someone's family, freedom, or future
    $57k-75k yearly est. 60d+ ago
  • Information Technology Specialist-Cerrado

    Upturn Co

    Information technology analyst job in San Juan, PR

    An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive
    $52k-60k yearly est. 60d+ ago
  • IT System Auditor

    RSM Puerto Rico 4.4company rating

    Information technology analyst job in San Juan, PR

    Our Management Consulting Division is currently evaluating reliable, high-performance service professionals that wish to join the firm as a Risk Consulting Staff Qualifications and Skills Bachelors degree in Information Systems, Business Administration, or related field 0-3 years of experience: Certified Information Systems Auditor (CISA) certification is preferred, though not required Knowledge requirements: Familiarity with internal and general IT controls Ability to understand risk assessments, mitigation controls and residual risk determination and management Solid understanding of technology audits and IT security audits Application of IT security, risk management and control frameworks (e.g. ISO, COBIT, SOX) Interpretation and application of IT security related laws, regulations and standards Exposure to banking, insurance, healthcare and similar IT regulations Competence in written and spoken communications skills (primarily English)
    $61k-70k yearly est. 60d+ ago
  • Advisor, Information Technology (Infrastructure)

    Oriental Bank

    Information technology analyst job in San Juan, PR

    The Advisor, Information Technology is responsible for the management, administration, and evolution of the organization's technological infrastructure (on-premises, cloud, and hybrid), ensuring the availability, security, and scalability of critical services. Leads the adoption of emerging technologies and best practices to optimize IT operations and resilience. Position will be working hybrid based in San Juan, PR. Main Duties & Responsibilities * Plan, install, configure, and maintain infrastructure hardware, software, and services (servers, storage, networks, virtualization, cloud). * Manage hybrid and multi-cloud environments (Azure, AWS, O365, On-premise Windows AD), including deployment automation (IaC: Terraform, Ansible, Lambda, and APIs). * Implement and maintain virtualization solutions (VMware, Hyper-V, KVM) and container platforms (Docker, Kubernetes). * Proactively monitor system performance, availability, and security using advanced tools (SIEM, APM, observability). * Administer LAN, WAN, and SD-WAN networks, ensuring efficient and secure connectivity between sites and cloud services. * Configure, maintain, and optimize network devices (switches, routers, access points) and next-generation firewalls (NGFW). * Implement and manage dynamic routing protocols (OSPF, BGP, EIGRP) and network segmentation (VLAN, VRF). * Oversee perimeter security, access policies, and protection against external threats. * Apply cybersecurity policies, Zero Trust principles, and identity management (IAM). * Coordinate audits, patch management, and incident response. * Ensure compliance with regulated standards. * Design, test, and maintain disaster recovery (DRP) and business continuity plans (BCP). * Manage advanced backup solutions (on-premises and cloud), replication, and high availability. * Evaluate, propose, and implement emerging technologies: edge computing, artificial intelligence for operations (AIOps), automation with RPA, software-defined networks (SDN), infrastructure as code (IaC), and Zero Trust security solutions. * Lead cloud migration projects, data center modernization, and adoption of serverless architectures. * Coordinate infrastructure projects from planning to execution and closure. * Manage relationships with vendors, service contracts, and evaluation of new technological solutions. * Develop and maintain technical documentation, architecture diagrams, and operational procedures. * Promote continuous team training in new technologies and best practices. * Provide immediate support and response to critical incidents affecting service continuity, ensuring 24/7 availability, including on-call duties and after-hours attention for major issues. * Other duties may be assigned. Minimum Requirements * Bachelor's in Business Administration, Information Technology, Computer Science or related field required. * Three (3) years of experience in IT Infrastructure administration (on-premises, cloud, hybrid) or related required. Banking experience preferred. * Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. * WS/Azure/GCP, VMware, Cisco (CCNA/CCNP), Fortinet, Palo Alto, ITIL, ISO 27001 and Kubernetes certifications preferred. * Extensive knowledge of Microsoft, Amazon Web Services, Azure, Office 365 environments, LAN, WAN, SD-WAN networks, routing protocols (OSPF, BGP, EIGRP), firewall administration, and perimeter security required. * Proficiency in MS Office (Word, Excel, Outlook) and other business applications required. * Excellent written and verbal communication skills in Spanish & English required. * Excellent interpersonal skills, multitasking, teamwork, and ability to work effectively with vendors is required. * Availability for critical incident response. #Li-Hybrid WORK AUTHORIZATION & ELEGIBILITY: * Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. * Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid
    $41k-55k yearly est. Auto-Apply 3d ago
  • Systems Engineer

    Fortinet Inc. 4.8company rating

    Information technology analyst job in San Juan, PR

    Responsibilities: * Assist in qualifying sales leads from an Engineering standpoint. * Serve as a trusted technical advisor to customers and sales teams. * Lead technically sales meetings with customers to understand their Cybersecurity challenges and requirements and align them to Fortinet solutions and services. * Be the main technical resource on sales meetings to answer and collaborate with customers around Fortinet solutions features, specifications, and functionalities. * Build cybersecurity solutions and Bill of Materials aligned to customers' needs and requirements. * Conduct technical presentations of Fortinet products and solutions. * Lead the technical sales activities like assisting partners with RFPs, RFIs, demonstrations, Proof of Concepts, ensuring Fortinet's solutions exceed customer expectations. * Act as the primary technical contact for customers and partners, collaborating closely with Account Managers, demonstrating Fortinet's valued proposition. * Be able to clearly understand, articulate and deliver Fortinet's value proposition, to customers and partners. * Be a presenter in internal or external meetings, like events, Executive Briefing Centers (EBCs), Marketing activities, or any market positioning activity. * Manage multiple opportunities effectively while maintaining exceptional customer experiences, with a great report within internal tools. * Proactively manage internal and external communications including calls, emails and chats based on the predefined SLAs. * Stay ahead of cybersecurity trends and Fortinet's product offerings. Required Skills and experience: * 3+ years of experience in Security Operations Teams (Blue Team, Red Team, SOC Manager, Senior SOC Analyst). * 3+ years in Network Security (LAN/WAN and WLAN Admin/Manager) with experience with NGFW/SDWAN technologies, Large Campus and Datacenter Networking solutions. * 2+ Years of experience in pre-sales engineering roles is a plus. * Deep understanding of enterprise network security architectures, industry cybersecurity frameworks, and regulations such as NIST, MITRE ATT&CK, COBIT, PCI-DSS, FERPA, HIPAA and Zero Trust. * Strong understanding of Enterprise Cybersecurity and Network Architectures. Knowledge of the following concepts: Network Security, Security Operations, Cloud Technologies, Secure Access Service Edge, Network Access Control. * Strong understanding in the following technologies and protocols: RADIUS, LDAP, PKI, IKE, Certificates, L2TP, VXLAN, IPSEC, 802.1Q, AES, SSH, TLS/SSL, SHA. * Understanding of Private and Public Cloud environments like VMWare, Hyper-V, Kubernetes, GCP, AWS, Azure, OCI, Nutanix. * Experience with modern encryption, authentication and IAM technologies * Strong understanding in the following solutions: SIEM, SOAR, EPP, is a plus * Strong communication and interpersonal skills, with ability to work effectively with technical and non-technical teams. * Strong problem-solving and analytical skills. * Professional proficient in English, being able to effectively participate in technical discussions, internal and external meetings, and written communication. Education and Certifications: * Bachelor's Degree or equivalent experience. * CISSP, CISM, CISA, CCSP, CEH, GSEC, OSCP, TOGAF or other professional level credentials/accreditations are a plus. * Fortinet Certifications (FCP, FCSS, FCX) are a plus * Cloud Certifications from a well-known vendor is a plus.
    $63k-77k yearly est. Auto-Apply 60d+ ago
  • Sr IT Analyst - Manufacturing

    7597-Ethicon Legal Entity

    Information technology analyst job in Manat, PR

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: Scientific/Technology All Job Posting Locations: Manatí, Puerto Rico, United States of America Job Description: The Supply Chain Technology (SCT) team of Johnson & Johnson is recruiting for a Sr IT Analyst - Manufacturing located in Manati, PR for its Ethicon Wound Closure & Healing (WCH) and Biosurgery Manufacturing Plants. This position will be 5 days a week onsite. In SCT, we serve as strategic but pragmatic problem solvers and innovators by connecting business strategies with technology solutions. We connect and collaborate as trusted allies with leaders and partners across supply chain functions, sectors, and regions. We deliver outstanding digital experiences for our employees, business partners, suppliers, customers, and patients. This role will shape the vision, prioritization, and implementation of new technical features and improvements for our products, ensuring technical delivery and value realization at the squad level. Drive digital transformation within a high-visibility environment! Provide input on portfolio and investment prioritization. In collaboration with the Johnson & Johnson Technology (JJT) Team and Business Leaders, identify and prioritize solutions and lead the consistent implementation of these solutions across the business. Strong influence and passion for driving the organization towards consistent technology solutions aligned with the overall J&J MedTech strategy is crucial. Key Responsibilities include: Take ownership of local products and working towards modernizing them to a platform or standard product in alignment with JJT MAKE and segment Vision and Strategy. Shape the squad vision/roadmap and steer the squad in delivering products/platforms features/work oriented around business impact. Shape and prioritize the backlog, applying business expertise and understanding of customer needs, translating requirements into user stories & acceptance criteria. Understand the business needs and priorities to effectively prioritize product features based on their business value, improving return on investment. Ensure that every local product is mapped to the standard product category to drive business value through standardization and optimization. Ensure the products/features / work meets relevant security, privacy & compliance standards Possess in-depth knowledge about the business areas supported, including their strategies, environment, functional processes, and organizational dynamics. Actively address customer feedback to enhance product offerings. Responsible for continuous process improvement at the site, focusing on both technology and process capabilities. Drive collaboration and execution with internal and external partners to achieve desired business outcomes. Support overall technology cost optimization in partnership with TS and TS finance. Communicate effectively and proactively with JJT and multi-functional teams at different levels of the organization. Leadership Skills: Creates a culture that relentlessly focuses on helping the people and organizations we touch. Commitment to Our Credo, Diversity, Equity & Inclusion They are equipped with foundational knowledge and methods to identify and engage insight and appreciation with their customers and apply these methods to their daily work. Focuses on Business agility, Agile delivery with a fail-fast mentality, and measurable outcomes. Strong problem-solving skills with the ability to accurately analyze situations Qualifications:Required: A minimum of a bachelor's degree is required, preferably in Computer Science and Technology or equivalent. 2 years working experience is required in supply chain and / or manufacturing technology. Proven abilities in management (supervisor, project coordinator, etc.). Proficient in both English and Spanish. Experience with GxP requirements and regulations. Experience in IT product (application) management, design, and solution in deployment of major IT capabilities (like manufacturing / shop floor systems). Preferred: Experience in project execution using Agile / JIRA / SDLC methodology. Demonstrable understanding of product lifecycle management. Excellent written and oral communication skills, good interpersonal skills. Excellent ability to lead, influence, empower and encourage others in a collaborative environment, outstanding service orientation and strong negotiating skills. Experience in lean, Six Sigma, and business process mapping methodologies. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Analytical Reasoning, Coaching, Communication, Continuous Improvement, Data Quality, Data Savvy, Incident Management, Informatics, Information Security Management System (ISMS), Information Technology Strategies, Problem Solving, Process Improvements, Program Management, Quality Control (QC), Quality Processes, Quality Systems Documentation, Quality Validation
    $64k-84k yearly est. Auto-Apply 4d ago
  • Technical Consultant

    Ncratleos

    Information technology analyst job in Carolina, PR

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list. The Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos' financial software for ATMs and cash recyclers. Upon achieving a fundamental knowledge of NCR Atleos' software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities. Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction. Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Travel will be required throughout the US. The candidate should anticipate travel requirements of 75 percent of their time. This will typically translate into weekly trips three of the four weeks in a month. Upon being hired, you should expect that possible training will include trips to Atlanta, Dallas, or client locations across the U.S. Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however this role is not a full-time development role. Some shift work may be required. Key Areas of Responsibility Analyze, Install, Configure, Troubleshoot Perform functional analysis of requirements to determine effort required to implement software in customers' environments. Configure base software in customer's environments. Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools. Establish acceptance criteria and quality goals Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing Acceptance/Certification & Pilot Support Preparation of software for distribution to customers or networks Ensure installability through software distribution, full bare-metal installation, local updates Support field organization as required during lab installations, certifications, training Lead analysis and resolve software issues found during customer acceptance testing Production Support Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA. Basic Requirements Bachelor's degree or equivalent accreditation in computer sciences, information systems or other technical discipline. Technical project leadership experience organizing project resources Experience working with Microsoft operating system technology - specifically Windows 10 and Windows 7 - including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services-including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures. Experience creating and leading group presentations, hosting web seminars and public speaking Preferred Requirements Experience working in the ATM or kiosk self-service industry Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging Ideally experience in VB or VB.NET, C++, and C# is useful Client application development experience as opposed to database application development experience is desired Financial institution or network switch ATM operational experience Knowledge and experience working with the CEN XFS ATM software specification Knowledge and experience working with NDC and 912 message formats Experience working with proprietary message formats Experience building or integrating WebServices applications (WebSphere or IIS) Experience working with internal tools including PSA, Confluence, and QuickBase Experience working with any source control package, including JIRA, Subversion Working knowledge of Agile SDLC #LI-CB1 #LI-remote Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
    $63k-73k yearly est. Auto-Apply 3d ago
  • Computer System Validation

    Validation & Engineering Group

    Information technology analyst job in Manat, PR

    Validation & Engineering Group, Inc is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, among other services in Puerto Rico and USA. Job Description • URS development, routing for approval and DCA process • DCA Management (Request doc numbers, upload, approval and route for approval) • Systems Impact Assessment. Be advice that Engineering impact assessment and CSV impact assessment are two different forms. • Maximo CMMS o Data Entry into Maximo CMMS o Spare Parts(must include all necessary parts such as but not limited to: instruments temperature/humidity, calibration form, chart recorder, fuses, relays, breakers, boards etc) o Job Plan/PM (Electrical & Mechanical) o Equipment & Instrument Forms o Job Plan Trainings • Commissioning protocol development, routing for approval, execution and DCA process • Include a characterization test as part of the commissioning • Commissioning protocol report development, routing for approval and DCA process • Risk assessment development, routing for approval and DCA process • Validation Plan development/routing for approval and DCA process • IOQ protocol development, execution routing for review/approval. Including associated completion forms per each stage(IQ, OQ) as per V-S-001 • Contractor must install data loggers for temperature and humidity mapping • Contractor must download recorded data from data loggers to confirm that the test is in compliance with protocol requirements • Up to 3 document revisions must be included( 3 offline revision, 3 approval process revision) • Initial and final Traceability matrix development, execution, approval and DCA process. • TM Report • VP Report • IOQ Report • Data mapping & Data flow protocol development routing for approval and associated report as applicable including DCA management • Removal of existing control panel spare parts from CMMS system. • TOP: Turn Over Package development, execution and completion. • SOP'S: one administrative SOP and one Operational SOP • CSV/IT job plan review to include yearly backup generation • Change control management: development, presentation for endorsement, change action documentation and change control closing • QBAS & BAS scope: this chamber has temperature and humidity signals that are reported to QBAS/BAS system as part of the scope contractor must: o Format and upload to DCA: SAT, DS associated to BAS o Execute SAT with Honeywell o Develop SAT report including associated form o DCA management for SAT protocol & report Additional Information Positions available for Puerto Rico. Validation and Engineering Group, Inc is an Equal Employment Opportunity employer.
    $39k-57k yearly est. 60d+ ago
  • Jt426 - IT Project Specialist

    Quality Consulting Group

    Information technology analyst job in Salinas, PR

    QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA. Responsibilities: Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise. Manages one or more cross-functional projects of medium to high complexity. Designs and creates software; analyse, design, test, develop and maintain database applications. Develop and maintain applications using the .NET environment. Work with programming languages such as C# (primarily), Visual Basic, and C++. Manage and manipulate databases using tools like SQL Management. Develop web applications using technologies like Blazor, HTML, CSS, JavaScript, and Angular. Create and maintain APIs, especially following the CRUD and REST API concepts. Test applications in QA environments to ensure proper functionality. Learn and quickly adapt to new technologies and tools as required by the project. Qualifications: Bachelor's degree in Computer Science, Programming or related field. Experience in with programming languages such as C# (primarily), Visual Basic, and C++. Being self-taught with the ability to learn quickly. Effective communication skills and teamwork. Results-oriented and problem-solving mindset. Availability to work all shifts, weekends and Holidays. Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
    $52k-60k yearly est. Auto-Apply 30d ago
  • IT Security Analyst

    Pharmpix

    Information technology analyst job in Guaynabo, PR

    The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management: Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence: Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation: Support implementing security controls, policies, and procedures. Remediation Planning: Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation: Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration: Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities: Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
    $38k-53k yearly est. Auto-Apply 60d+ ago
  • Information Technology Specialist

    Upturn Co

    Information technology analyst job in San Juan, PR

    An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive
    $52k-60k yearly est. 35d ago
  • Senior Consultant, IT Strategy Planning/Execution

    Cardinal Health 4.4company rating

    Information technology analyst job in San Juan, PR

    **_What Strategic Planning/Execution contributes to Cardinal Health_** Strategy is responsible for leadership, direction and expertise in the development of business strategy, strategic management disciplines and business analytics that support the company's mission vision and valuation objectives, in close collaboration with business leaders. The Senior Strategy Consultant is a pivotal role in Technology Strategy and Execution responsible for shaping and driving the strategic direction of Global Technology Business Services (GTBS) initiatives across the organization. As an individual contributor within Technology Strategy and Execution, you will work closely with senior GTBS leadership, business units, and GTBS teams to ensure alignment of technology initiatives with the overall business strategy. This role requires a deep understanding of enterprise architecture, emerging technologies, and business processes to develop and implement strategic roadmaps that enhance business performance. **_Responsibilities_** + Strategic Planning: Develop and maintain the GTBS technology strategy, ensuring alignment with business goals and objectives. Identify opportunities for leveraging technology to improve business outcomes. Contributes to budgeting and estimation of Strategic initiatives to generate investment requests for financial planning. + Stakeholder Engagement: Collaborate with senior leadership, business unit leaders, and GTBS teams to gather insights and ensure the technology strategy meets business needs. Act as a trusted advisor on GTBS strategy and digital transformation. + Technology Roadmap: Design and share technology roadmaps that align with the enterprise's strategic goals. Identify key initiatives, dependencies, and resource requirements. + Innovation and Emerging Technologies: Monitor industry trends, emerging technologies, and best practices to identify opportunities for innovation. Provide thought leadership on the adoption of new technologies that can drive business growth. + Enterprise Architecture: Work closely with the enterprise architecture team to ensure that GTBS technology strategy is effectively translated into technical architecture and implementation plans. + Performance Measurement: Develop and use metrics to evaluate the effectiveness of the GTBS technology strategy, adjusting as necessary to meet evolving business needs. + Risk Management: Identify potential risks and challenges associated with GTBS technology initiatives and develop mitigation strategies. Ensure compliance with regulatory requirements and industry standards. + Communication: Develop clear, concise, and compelling presentations and reports for senior management, outlining GTBS strategies, progress, and outcomes. Facilitate cross-functional team meetings with business and technology stakeholders to ensure communication and guidance are provided. + Software Vendor Market Insights: Conduct research and deliver key insights on selected software vendors, including but not limited to, changing pricing models, negative industry behaviors, and upgrade/retirement plans that may influence our software purchase and renewal strategies. Raise risks and concerns as they arise with key incumbent vendors to ensure the opportunity for GTBS to review and take action as needed. **_Qualifications_** + 8-12 years of experience in IT strategy, enterprise architecture, or a related field, with at least 3 years in a strategic planning role, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Strong understanding of enterprise IT infrastructure, cloud computing, enterprise resource management applications including experience with distribution and manufacturing systems, cybersecurity, and digital transformation. + Proven experience in strategic planning and roadmap development. + Excellent communication, presentation, and interpersonal skills. + Outstanding time management and organization skills with ability to work across multiple job levels to achieve results. + Ability to influence and engage with senior leadership and business stakeholders. + Strong analytical and problem-solving skills with a focus on delivering measurable business outcomes. + In-depth understanding of healthcare industry standards, compliance standards, and best practices in IT management. + Certifications: Relevant certifications such as TOGAF or PMP are a plus. + Strong research skills, providing key software market insights on targeted vendors. Ability to stay informed and provide succinct escalations as appropriate. **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $105,100 - $150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/11/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 39d ago
  • Advisor, Information Technology (Solutions Architect)

    Oriental Bank

    Information technology analyst job in San Juan, PR

    Oriental is looking for a seasoned professional with deep expertise in automation, artificial intelligence (AI), and Robotic Process Automation (RPA) to lead the design and implementation of intelligent automation solutions. The Advisor, Information Technology (Solutions Architect) will focus on leveraging platforms such as Robocorp, Sema4.ai, and Microsoft Power Automate to streamline business processes, improve efficiency, and drive innovation through the integration of AI technologies. Position will be working hybrid based in San Juan, PR. Main Duties & Responsibilities Architect and implement scalable automation solutions using Robocorp, Sema4.ai, and/or Power Automate. Collaborate with business and technical stakeholders to identify automation and AI opportunities and define solution roadmaps. Develop reusable automation components and frameworks that align with enterprise architecture standards. Ensure automation solutions are secure, compliant, and integrated with existing systems. Stay current with emerging AI and automation technologies and recommend enhancements to existing processes. Other duties may be assigned. Minimum Requirements Bachelor's degree in Computer Science, Information Systems, or related field required. Five (5) years of experience as a Solutions Architect or System Architect, with at least 2 years in automation and RPA required. Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Hands-on experience with Robocorp, Sema4.ai, and Power Automate required. Strong understanding of API integrations, scripting (Python), and cloud platforms (AWS, Azure, or GCP), required. Excellent communication, problem-solving, and stakeholder management skills required. Knowledge of AI technologies such as large language models (LLMs), intelligent document processing (IDP), and decision automation systems, preferred. Excellent written and verbal communication skills in both English and Spanish, with the ability to explain complex data-driven findings to non-technical stakeholders required #Li-Hybrid WORK AUTHORIZATION & ELEGIBILITY: Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid
    $41k-55k yearly est. Auto-Apply 60d+ ago
  • Systems Engineer

    Fortinet 4.8company rating

    Information technology analyst job in San Juan, PR

    Responsibilities: Assist in qualifying sales leads from an Engineering standpoint. Serve as a trusted technical advisor to customers and sales teams. Lead technically sales meetings with customers to understand their Cybersecurity challenges and requirements and align them to Fortinet solutions and services. Be the main technical resource on sales meetings to answer and collaborate with customers around Fortinet solutions features, specifications, and functionalities. Build cybersecurity solutions and Bill of Materials aligned to customers' needs and requirements. Conduct technical presentations of Fortinet products and solutions. Lead the technical sales activities like assisting partners with RFPs, RFIs, demonstrations, Proof of Concepts, ensuring Fortinet's solutions exceed customer expectations. Act as the primary technical contact for customers and partners, collaborating closely with Account Managers, demonstrating Fortinet's valued proposition. Be able to clearly understand, articulate and deliver Fortinet's value proposition, to customers and partners. Be a presenter in internal or external meetings, like events, Executive Briefing Centers (EBCs), Marketing activities, or any market positioning activity. Manage multiple opportunities effectively while maintaining exceptional customer experiences, with a great report within internal tools. Proactively manage internal and external communications including calls, emails and chats based on the predefined SLAs. Stay ahead of cybersecurity trends and Fortinet's product offerings. Required Skills and experience: 3+ years of experience in Security Operations Teams (Blue Team, Red Team, SOC Manager, Senior SOC Analyst). 3+ years in Network Security (LAN/WAN and WLAN Admin/Manager) with experience with NGFW/SDWAN technologies, Large Campus and Datacenter Networking solutions. 2+ Years of experience in pre-sales engineering roles is a plus. Deep understanding of enterprise network security architectures, industry cybersecurity frameworks, and regulations such as NIST, MITRE ATT&CK, COBIT, PCI-DSS, FERPA, HIPAA and Zero Trust. Strong understanding of Enterprise Cybersecurity and Network Architectures. Knowledge of the following concepts: Network Security, Security Operations, Cloud Technologies, Secure Access Service Edge, Network Access Control. Strong understanding in the following technologies and protocols: RADIUS, LDAP, PKI, IKE, Certificates, L2TP, VXLAN, IPSEC, 802.1Q, AES, SSH, TLS/SSL, SHA. Understanding of Private and Public Cloud environments like VMWare, Hyper-V, Kubernetes, GCP, AWS, Azure, OCI, Nutanix. Experience with modern encryption, authentication and IAM technologies Strong understanding in the following solutions: SIEM, SOAR, EPP, is a plus Strong communication and interpersonal skills, with ability to work effectively with technical and non-technical teams. Strong problem-solving and analytical skills. Professional proficient in English, being able to effectively participate in technical discussions, internal and external meetings, and written communication. Education and Certifications: Bachelor's Degree or equivalent experience. CISSP, CISM, CISA, CCSP, CEH, GSEC, OSCP, TOGAF or other professional level credentials/accreditations are a plus. Fortinet Certifications (FCP, FCSS, FCX) are a plus Cloud Certifications from a well-known vendor is a plus.
    $63k-77k yearly est. Auto-Apply 60d+ ago

Learn more about information technology analyst jobs

How much does an information technology analyst earn in San Juan, PR?

The average information technology analyst in San Juan, PR earns between $33,000 and $62,000 annually. This compares to the national average information technology analyst range of $62,000 to $111,000.

Average information technology analyst salary in San Juan, PR

$45,000

What are the biggest employers of Information Technology Analysts in San Juan, PR?

The biggest employers of Information Technology Analysts in San Juan, PR are:
  1. Pharmpix
  2. Pharmpix Corporation
  3. Zenus Bank
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