Geographic Information Systems Analyst
Information technology analyst job in Akron, OH
GIS Mapper (Electrical Utility Expertise)
Remote contract (with option to hire)
Brooksource is seeking a skilled GIS professional to join our team supporting critical mapping initiatives for utility projects. This role ensures accurate mapping records that integrate with operational systems and capital programs. The ideal candidate combines strong GIS capabilities with a solid understanding of electrical distribution systems.
Key Responsibilities
• Update and maintain mapping records for capital projects, new business, and field changes using Esri ArcPro.
• Ensure mapping accuracy to support operational workflows and outage management systems.
• Interpret electrical devices and network components (switches, fuses, tie points, reclosers, SCADA controls) for proper integration into maps.
• Collaborate with internal teams to reduce backlog and meet project timelines.
Required Skills & Experience
• Minimum 2 years of industry experience in GIS or utility-related roles.
• GIS Expertise: Proficiency in Esri ArcPro and related mapping tools.
• Electrical Knowledge: Familiarity with utility distribution systems and operational impacts.
• Ability to understand how mapping decisions affect system reliability and customer service.
• Strong attention to detail and problem-solving skills.
Preferred Background
• Experience working in a utility environment or electrical engineering technician role.
• Exposure to grid modernization projects or outage management systems.
• Ability to quickly ramp up on complex capital initiatives.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, national origin, age,
sex, citizenship, disability, genetic information, gender, sexual orientation, gender
identity, marital status, amnesty or status as a covered veteran in accordance with
applicable federal, state, and local laws.
IT Help Desk Analyst - Center Township, PA
Information technology analyst job in Center, PA
ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities.
We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future.
We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.
This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.
Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.
What you will do:
* Respond to IT support requests from employees.
* Troubleshoot and fix hardware and software problems.
* Provide excellent customer service and quick resolutions.
* Escalate complex issues to senior IT staff when needed.
* Set up and configure computers and other devices.
* Keep track of PCs, Laptops, cell phones, and other IT assets.
* Share updates and solutions with users and teams.
* Stay current on IT tools and systems.
* Prioritize and manage multiple support requests.
* Document issues and resolutions clearly.
Experience and Skills:
What you will bring to ARDEX:
* Experience in IT support and using ticketing systems (Freshdesk is a plus).
* Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
* Basic knowledge of digital marketing, social media, and CRM tools is helpful.
* Strong problem-solving and communication skills.
* Understanding of networking basics (Wi-Fi, VPN, IP addresses)
* Ability to manage multiple tasks and prioritize based on urgency.
* Team player with a proactive attitude.
* Comfortable with change and eager to learn.
* German language skills are a plus.
* Willingness to travel occasionally to other ARDEX locations to provide support.
Education
* Associate's degree in information technology and/or relevant work experience.
Benefits
* Generous Paid Time Off (PTO) and 11 Paid Holidays
* Paid Parental Leave to support growing families.
* 401(k) with Company Match to help you save for retirement.
* Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
* Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
* Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
* Tuition Assistance for associate and bachelor's degrees
* Discounted Gym Memberships to support your fitness goals
* Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
* Scenic corporate offices with free parking and woodland walking trails!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
IT Analyst (North Canton, Ohio, United States, 44720)
Information technology analyst job in North Canton, OH
What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
The position will act as primary support for combining the access control process (i.e. Compreq) and administration of data loss prevention tools. The position will provide US-based support for the access control process for managing access to sensitive systems that support access to controlled technical data. The position will actively work with key stakeholders across the organization to use data loss prevention tools to help manage the flow of sensitive data such as munitions data and privacy data.
Responsibilities:
* Primary contact for analyzing and properly managing access control requests in various systems such as Active Directory and SAP, in a timely fashion (i.e. Compreq).
* Properly inventory and document access request processes and provide evidence of access control request processes to Audit.
* Act as primary regional support for data loss prevention tools such as Crowdstrike DLP and Varonis.
* Integrate data loss prevention tools into a comprehensive Insider Threat program.
* Act as secondary support for e-discovery and forensics.
* Collaborate with cross-functional and international teams and business units (e.g., Engineering, Human Resources, end-users, different business users) in assessing current needs for access control processes and data loss prevention tools.
* Recommend technical and process improvements to access control and data prevention space.
* Provide excellent service to enterprise stakeholders while ensuring process adherence.
* Act as technical lead for IT projects, especially regarding munitions and privacy data.
* Stay current with rapidly changing Information Security and IT technology and corporate policies and standards in order to provide advice and recommendations on Information Security-related issues.
Minimum Qualification:
* High School Diploma with 7 years of IT experience
* Experience with managing data loss prevention tools such as CrowdStrike DLP and Varonis.
* Experience with managing users, groups, and computers in Active Directory.
* Experience with Information Security tools used for investigations and analytics such as CrowdStrike, Encase, Email Security, and Zscaler.
* Must be a US Citizen or permanent resident.
Preferred Skills:
* Bachelor's degree in computer science with 3 years preferred
* Certifications in Security+ or GIAC with 3-5 years post certification experience.
This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
IT Analyst
Information technology analyst job in Canton, OH
The shift is Mon-Fri 8am-5pm EST 2-3 month engagement In the role of IT Analyst for Diebold Nixdorf, you will perform advanced operational and/or technical support functions to maintain and improve Diebold Nixdorf's IT systems. This position works directly with our call centers and takes escalated tickets from level1 that remain unresolved. As well, this position provides instant response to our senior executive leadership staff, including assistants and board of directors.
Primary interaction, including requests come from Diebold Nixdorf Associates, Customers, and Suppliers. Our support team primarily services North America, but we interact daily with our co-workers globally. The selected candidate will have responsibility for mentoring and facilitating the growth of other teammates. The position requires excellent organizational skills, and the ability to multi-task in an IT environment. Excellent interpersonal skills and above average verbal and written communication skills are also needed.
The IT Analyst will provide desktop support to our on-site staff in the North Canton campus. In addition, you will develop and maintain documentation for team processes and procedures.
ESSENTIAL FUNCTIONS
Interacting with Diebold Nixdorf senior leadership team at a moment's notice.
Potential to fulfill a dual role in helping the incident management team members to resolve production issues.
Work in a high demand environment.
Collaborate with global IT associates and take the lead to resolve complex trending issues.
Interacting with Diebold Nixdorf associates at all levels within the organization.
Maintaining records and ensuring proper tracking and control of IT assets.
Researching, resolving, and responding to requests received via the Service Desk and other channels.
Triaging incoming calls/emails and self-service tickets.
Reassigning, and working utilizing helpdesk tracking software.
Creating knowledge base solutions and providing assistance to Service Desk associates and other channels.
Recording, communicating, and resolving technical and non-technical issues.
Mentoring, coaching, and training other team members.
Provide support and resolve problems for customer satisfaction
SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Technical Diploma or certification, or 1+ years of applicable work experience.
Industry recognized certifications are desired.
Critical thinking is a must.
Self-starter that can research trending problems until resolution.
Strong analytical and problem-solving skills.
Strong customer service skills.
Detailed knowledge of PC hardware and software installation and configuration.
PC skills in Windows OS, Networking, and Laptop technologies.
Basic understanding of scripting and building software packages.
Basic understanding of active directory.
Basic understanding of SCCM and WMI.
Basic understanding of imaging and data backups.
Good understanding of telephony.
Extensive experience troubleshooting Microsoft Outlook/Skype.
Experience with Service Level Management Tools.
Strong customer service skills.
ITIL certification a plus.
Cross Recruiting Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Information Technology (IT) Service Manager
Information technology analyst job in Stow, OH
Job Description
Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!
At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.
We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site.
As the IT Service Manager for SPIROL you will:
Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.
The successful candidate should have:
Bachelor's Degree in Information Technology or Computer Science.
8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
Experience managing helpdesk functions, network engineering, and/or other IT professionals.
WHY SPIROL:
Competitive Compensation Structure
Health/Dental/Vision/Life Insurance
Disability Insurance
401(k) with Company Matching
ESOP Pension
Pet Insurance
Paid time off
Employee Referral Bonus Program
Education Assistance Program
Employee Assistance Program
Careers Video Link: *******************************************
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Job Posted by ApplicantPro
Help Desk Analyst
Information technology analyst job in Mercer, PA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Short Description:Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience
Complete Description:
Troubleshoot automation problems, performing systems administration, installing and maintaining computer and
network related equipment and software, providing technical assistance to users, performing liaison duties, and
managing automation related equipment and supplies.
- Responsible for procurement and planning, user support, security, and training.
- Work involves independent technical duties supporting organizational departments.
- Configures PC's to meet DOC specifications by installing and maintaining computer and network related equipment
and software.
- Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc.
- Maintains PC Inventory by ensuring the system is updated to reflect new equipment and equipment location changes.
- Performs an annual facility wide inventory of all DOC maintained computer equipment, software, and peripherals.
- Work is performed independently throughout the entire institution and involves information technology practices and
hardware installations to manage information for the varied areas in accordance with Commonwealth and agency
standards.
- Provides support to users on pc's as well as inmate network systems including hardware and software applications.
- Transfers user files and programs as needed or when an upgrade is performed.
- Participates in network setups, including all hardware and software necessary for network operation and functionality.
- Services printers, troubleshoots and resolves hardware and software problems, initiates and tracks service calls to
vendors, maintains expertise in desktop operating systems, restores data to file servers and workstations and reconfigure
for the LAN.
- Shall receive and coordinate all support tickets for inmate tablet issues
- Responsible for communicating with vendor support regarding kiosk or RMA issues
- Support SCI Forest, Sharon CCC, and Probation and Parole as required.
- Schedules and attends required training hours each year.
- Other duties as assigned
Additional Information
Thanks & Regards
Vikas Kumar
vikas.kumar(@)360itpro(dot)com
Non FWS Help Desk Student Worker
Information technology analyst job in North Canton, OH
Salary $10.70 Hourly Job Type Student Worker - Non FWS Job Number 202500202 Division VP Business, Finance & Info Tech Department Information Technology Opening Date 12/05/2025 Closing Date 1/30/2026 3:00 PM Eastern The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a non-federal work study student worker position.
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Assigning level 2 support to the appropriate IT group.
This position is responsible for assisting users at the Help Desk counter and over the phone.
Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
Schedule is flexible and up to 20 hours per week.
Help Desk Hours:
Mon. - Thurs. 7:30 a.m.- 9:00 p.m.
Fri. - 7:30 a.m. - 4:00 p.m.
Sat. - 8:00 a.m. - 1:00 p.m.
We are seeking individuals with the following experience:
* Enrollment in an ET/IT program or previous IT experience is preferred.
* Excellent communication and writing skills.
* Experience with communication software and applications is preferred.
* Ability to work well with people.
* Strong telephone skills.
* Good grades are a plus.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to *****************.
Easy ApplyBranch Operational Support (Help Desk)
Information technology analyst job in Hermitage, PA
Primary Office Location:4140 East State Street. Hermitage, Pennsylvania. 16148.Join our team. Make a difference - for us and for your future.
Branch Operational Support Representative Department: Retail Support Reports To: Supervisor, Retail Support
Position Overview:
The Branch Operational Support Representative plays a vital role in supporting branch operations by resolving complex issues and ensuring consistent communication across the organization. This position provides expert assistance to frontline and Bank-wide staff via the HELP Line and department mailbox, offering guidance on ARGO and other systems. The role also contributes to special projects and supports initiatives impacting physical branch operations.
Primary Responsibilities:
Frontline Support:
Provide timely, courteous assistance to customer-facing and internal staff through the HELP Line and department mailbox. Offer functional guidance on ARGO and related systems, troubleshoot issues, and escalate or redirect inquiries as appropriate.
Branch Operations Support:
Support activities related to branch openings, consolidations, closures, and acquisitions. Coordinate with vendors, arrange cash logistics, update access to services such as Wells Fargo Foreign Currency Exchange, and provide training on equipment like cash recyclers.
Branch Risk & Compliance Liaison:
Act as a resource for branch staff to resolve issues related to Beneficial Ownership, Customer Identification Program (CIP), and compliance with operational procedures. Review and validate customer documentation such as Powers of Attorney, Trust Agreements, Letters of Authority, and business entity documents.Identify, report, and manage risks in accordance with F.N.B. Corporation's risk management framework. Ensure compliance with all regulatory requirements and internal policies.
Project Participation:
Contribute to departmental and cross-functional projects as assigned, ensuring timely and accurate completion of tasks.
Position Title: Retail Support Representative
Business Unit: Retail Operations
Reports to: Supervisor of Retail Support
Position Overview:
This position is primarily responsible for assisting with complex branch issues and ensuring consistency of information through answering calls and emails presented to the department via the HELP Line and department mailbox respectively. The incumbent is also responsible for projects that are assigned to the department.
Primary Responsibilities:
Provides timely and courteous assistance to customer-facing and other Bank-wide staff through the HELP Line and department mailbox by answering rotation queue telephone calls and emails respectively. Answers questions, provides functional guidance with Premiere Teller and other system actions, researches situations and escalates issues or redirects to another support department.
Acts as liaison to branches to resolve issues such as Beneficial Ownership, CIP and compliance with operational procedures. Reviews customer documentation such as POAs, Trust agreements, Letters of Authority, required business documentation, etc.
Assists in training for customer-facing staff and Bank-wide employees by developing hand-out materials to include screen shots and visuals for product and new software training, drafting communications regarding product, procedure or software for Retail Bank or Bank-wide distribution.
Assists in activities affecting physical branches such as de novos, consolidations, closings and branch acquisitions, including contacting vendors, arranging cash deliveries and pickups, updating access to Wells Fargo Foreign Currency Exchange, training on cash recyclers or other equipment as directed by Supervisor of Retail Support.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Detail-oriented
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in Premier Teller, Business Process Manager, Web Director or banking support beneficial, but not required
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
Auto-ApplyIT Support Manager
Information technology analyst job in Youngstown, OH
Youngstown, OH 44505
Newsweek's list of Top 100 Most Loved Workplaces for 2024
Wage Range: $65,000-$68,000 per year This position is in the Management Information Systems Department and reports primarily to the VP of Technology. The IT Support Manager assists in the development of the Information Systems philosophy of Aim, oversee the day-to-day operations of the IT technicians while also providing front-line support, set-up, and troubleshooting of hardware, software, telecommunications, and computer components.
Oversee day-to-day schedules and duties of the technicians
field support calls and emails
rebuild, reconfigure, backup & restore computers.
install, configure, update, upgrade, maintain, administer, and provide support for hardware, operating systems (if applicable), software, and internal applications.
hardware and software tracking via carriers or employees
provide assistance to Network Engineer with troubleshooting network and security issues.
provide assistance to VP of Technology with non-IT related requests.
Benefits for Employee & Family:
Anthem Blue Cross/Blue Shield Medical Coverage
Dental and Vision
401K Company Match
Paid Vacation and Holidays
Company Paid Life Insurance
Short-Term/Long-Term Disability
Room for growth! Aim promotes from within!
Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected].
Associate's degree (or greater), in Computer Information Systems, Computer Science or Information Technology (preferred)
3-5 years relevant work experience preferred
Excellent communication skills (written & verbal)
Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit ****************
#otherjob
IT/Communication Technician
Information technology analyst job in New Castle, PA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Paid time off
Benefits/Perks
Competitive Compensation based on experience
Career Growth Opportunities
Exciting fast past career where everyday is different
Job Summary
We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.
Responsibilities
Maintain computer hardware in working order
Set up customers workstations (computers, printers, routers, etc)
Install and configure software
Train customers in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems are maintained
Monitor customer networks to ensure optimum performance
Provide quick and effective assistance with information technology systems
Systems may include phone systems, camera systems and network equipment
Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
Listen attentively to customers questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with other IT Support and IT management to provide customers with superior service
Inform customers about new and upgraded IT products and services
Walk customers step-by-step through problem-solving process.
Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
Some overnight travel may be required but is not the norm
Other duties may be assigned
Qualifications
Previous experience as an IT Technician or an IT Certification is preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
A drivers license is required
Manager of IT Operations
Information technology analyst job in Aurora, OH
Job DescriptionDescription:
LOCATED IN AURORA, OHIO***
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Manager of IT Operations
Oversee the daily management of LayerZero's IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team.
Primary Duties:
• Operational Oversight
• Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support.
• Ensure system uptime, performance, and reliability across all business units.
• Oversee incident response, troubleshooting, and root cause analysis.
• Team Leadership
• Lead and mentor IT staff, fostering professional growth and accountability.
• Coordinate workload, priorities, and schedules to meet service-level expectations.
• Build a culture of collaboration and continuous improvement.
• Process & Systems Management
• Develop and enforce IT policies, procedures, and standards.
• Implement monitoring tools and dashboards to track performance and risks.
• Drive automation and efficiency in IT workflows.
• Security & Compliance
• Partner with security teams to ensure compliance with industry standards and regulations.
• Oversee patch management, access controls, and data protection practices.
• Support audits and risk assessments.
• Strategic Contribution
• Provide regular updates to leadership on IT performance, risks, and opportunities.
• Align IT operations with business priorities and growth initiatives.
• Contribute to long-term planning for infrastructure scalability and resilience.
Requirements:
Skills and Experience:
• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of IT operations experience, with at least 2 years in a leadership role.
• Strong knowledge of network administration, cloud services, and enterprise systems.
• Experience with ITIL practices, service desk management, and vendor coordination.
• Excellent communication and problem-solving skills.
• Proven ability to lead teams and manage complex technical environments.
What We Offer:
· Competitive pay with performance incentives
· 100% company-paid medical, dental, and vision
· 401(k) with company match
· 3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
· Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
· Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
· Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
· Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Desktop Support
Information technology analyst job in Butler, PA
StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
Imaging PCs using Microsoft Office, Lotus Notes and other miscellaneous software installs
Break/fix PCs
Deploying PC, reclaiming old PC to be recycled or re-imaged if eligible
Interacting with users, troubleshooting issues, brief training of users, teamwork with a local desktop tech for 12-18 months.
PCs will be located in offices and a steel mill environment.
Qualifications
Background Profile:
Previous Desktop Support experience
Experience in break/fix and re-imaging PCs
Experience supporting Microsoft Office
Previous experience upgrading desktops from Win7 to Win10 in a corporate environment.
This position requires lifting and moving equipment of approximately 30 lbs.
It also may require being available to work outside normal business hours (i.e. weekends, evenings or early morning).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Desktop Support Analyst-Shared
Information technology analyst job in Beaver Falls, PA
Job Details BEAVER FALLS - Beaver Falls, PA DayDesktop Support Technician II
PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.
We at PTC value our employees' health and wellness. We offer the following:
FREE Healthcare
HSA option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Cancer & Critical accident coverage
401K plan with company match
Referral Bonus
Annual college scholarship available for children & grandchildren of PTC employees
Tuition
Reimbursement eligibility
Company Description:
The PTC Infrastructure group is responsible for providing secure and reliable computing services to the organization, as well as maintain, adapt, and implement new technologies to enable the business to progress and compete in the modern steel industry.
PTC (PTC) is a growing, fast-paced, mechanically advanced organization that provides value added solutions to world-wide users of mechanical tubing. This is not “an old steel pipe” business. PTC is a fact-based, solutions oriented company that is growing each day. PTC is a manufacturer of welded steel & alloy tubing and chrome-plated bar. PTC has plants in PA, OH, IN, IL, MN, and MO; and its products are used globally, in products made by its customers such as Caterpillar, John Deere, Jeep, and Honda.
Job Summary:
Desktop Support Technician II - installs, troubleshoots, and repairs computer systems, network connectivity, hardware, and computer peripherals. Activities include resolving internal user problems and ensuring correct operation of personal computers. Support activity is managed and tracked in the helpdesk system. May perform system setups and technology orientation for new hires. Reports to IT Infrastructure Manager works under moderate supervision.
Essential Duties and Responsibilities:
Respond to calls, tickets, email, and direct requests for technical assistance, both on-site and remote.
Document, track, and monitor issues to ensure timely resolution (using helpdesk software).
Supports and assists colleagues; commits to and is accountable for overall group success.
Learns and practices new technologies to be able to provide support.
Has knowledge of common concepts, practices, and procedures within a particular field.
Assists with implementation of new technologies and necessary upgrades.
Ensures computer equipment, hardware, and software are updated to meet organizational needs.
Participates in rotating on-call support (usually light)
Management of Microsoft 365 users, groups, email
Performs additional duties as required.
The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and responsibilities are to be carried out in accordance with the PTC Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.
Minimum Education and/or Experience Requirements:
Requires 1-3 years of related experience.
Bachelor's degree or certificate preferred. (Not required)
Understanding of Microsoft OS support
Understanding of basic networking terms and technologies
Experience with VOIP systems a plus
Number of Direct Reports: None
Job Titles of Direct Reports: None
Skills and Abilities:
Communication Skills:
Ability to communicate and work well with people, both internally and externally is essential. Must possess the ability to solve problems independently when necessary.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percentages.
Computer Skills:
Must be computer literate and possess a good working knowledge of Microsoft Windows, MS Office products, . Must be able to learn and use various company software.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Writing Skills:
Must be able to create reports and document processes and procedures in clear language for use by other employees, including the end users.
Certificates, Licenses, and Registrations:
Must possess a valid driver's license for business travel.
Technical certifications a plus
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Normal office conditions. Occasionally enters manufacturing area of plant where noise level is loud, and eye and ear protection must be worn.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use fingers to type on computer keyboard; hands to feel objects, tools, or controls; reach with hands and arms; climb stairs, and stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to lift objects up to 50 lbs in weight
Information Systems Support Technician
Information technology analyst job in Newell, WV
Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.
The Information Systems Support Technician provides end user support for hardware, software and technology systems.
Information Systems Support Technician Responsibilities:
* Keep safe work habits as the highest priority at all times
* Develop good working relationships with all co-workers, customers, and associates.
* Respond to user support requests via phone, email and through a ticketing system.
* Support PC deployment, imaging, system updates, and asset tracking.
* Maintain technical documentation in help desk and asset management systems.
* Provide informal user technical training and support.
* Assist with A/V equipment, office setups and departmental admin tasks.
* Collaborate on escalated IT issues and projects.
* Support IT security and data protection protocols.
* Respond to call out duties as assigned.
* Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects.
Information Systems Support Technician Requirements:
* Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred.
* Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA).
* Experience in help desk, technical support, or administrative support.
* Knowledge of Microsoft Windows OS and desktop application maintenance.
* Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams)
* Experience with help desk ticketing and job tracking systems.
* Familiarity with SAP or enterprise software systems.
* Experience with data visualization tools such as Tableau or Power BI.
* Strong communication, organization, and time management skills.
* Ability to work independently and within a team.
* Customer service mindset.
* Professionalism and discretion in handling confidential information.
* Basic administrative skills.
* Must meet physical requirements of the position.
Applicants must submit a resume to ********************* and include wage requirements.
Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.
Ergon - West Virginia, Inc. is an EEO/AAP employer
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Easy ApplyIT Technician 1 (DateCenter Operations)
Information technology analyst job in Akron, OH
A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.
THIS POSITION IS MIDNIGHT TO 8AM
Pay: $20/HR TO $28/HR
IT Technician job responsibilities:
* Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
* Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
* Identifies and escalates technical trouble trends impacting store operations.
* Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
* Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
Qualifications:
* 2-4 years related experience required.
* Working knowledge of Microsoft Teams, Outlook, Word and Excel.
* MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK
* Familiarity with ServiceNow or digital workflow applications is a plus.
* Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
* Computer software and/or hardware technical training and/or earned college hours is a plus.
If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact *****************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $20.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *************************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Easy ApplyIT Team Lead - Manufacturing Solutions Smart Factory
Information technology analyst job in Solon, OH
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
The **IT Team Lead, Business Operations Platform** position serves as a strategic partner to business stakeholders, ensuring that technology initiatives align with organizational goals and deliver measurable value. By fostering strong relationships across business functions and leadership teams, this role drives reliable service delivery and long-term success. Leading a team of IT professionals, the position ensures operational excellence while delivering technology solutions that support manufacturing operations and Industry 4.0 smart factory initiatives. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.
**Essential Duties and Responsibilities:**
+ **Lead and mentor a team** . Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services and smart factory support.
+ **Foster stakeholder relationships** . Build trusted partnerships with functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.
+ **Shape technology demand through business understanding** . Engage with manufacturing and operations leaders to understand strategic goals, challenges, and process needs, translating them into actionable IT requirements.
+ **Co-develop technology roadmaps** . Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation, operational efficiency, and smart factory evolution.
+ **Ensure service responsiveness and reliability** . Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.
+ **Oversee system implementations** . Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.
+ **Drive innovation and continuous improvement** . Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.
+ **Oversee platform specific software operating expenses** . Evaluate and approve software licensing spend based on business needs to ensure responsible financial stewardship and regulatory compliance.
+ **Educate and develop associates** to achieve individual and organizational goals. Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.
+ **Responsible for leading associate** through Swagelok's Performance Management system, as a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
+ Manages between 2-6 direct reports
**Education and/or Work Experience Requirements:**
+ **Education:** Bachelor's degree in Computer Science, Business Administration, Engineering or equivalent experience.
+ **Experience:**
+ 5+ years of experience in IT service delivery, business relationship management, or customer success, preferably in a manufacturing environment.
+ Experience building stakeholder relationships across operations, engineering, and executive leadership teams.
+ Proven track record leading cross-functional teams and managing technology implementations that support operational excellence
+ Understanding of manufacturing systems (e.g., MES, SCADA, ERP) and Industry 4.0 concepts is preferred.
+ **Skills:**
+ Excellent communication and problem-solving skills, with the ability to translate technical issues into business context
+ Strong team leadership, change management, and communication skills across technical and non-technical audiences
+ Ability to align IT services with strategic business goals and smart factory initiatives
+ Skilled at stakeholder and relationship management, building trust and collaboration across business, operations, and IT teams.
+ Proficient in delivering complex technology projects and executing IT service operations
**Working Conditions and/or Physical Requirements:**
+ Working conditions associated with normal office environment.
+ Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
+ Ability to effectively communicate in both small and large groups and settings.
+ Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
\#LI-LK1
\#LI-Hybrid
GIS Analyst
Information technology analyst job in Canton, OH
Purple Land Management (PLM) is one of the fastest-growing privately held companies in North Texas. PLM serves clients such as energy producers, midstream operators, state and local agencies, engineering firms and mobile service providers in lease negotiation and acquisition, right-of-way acquisition, title services and project management. PLM has ten office locations across the country, with the headquarters located in downtown Fort Worth.
Job Description
A GIS Analyst at Purple Land Management must possess a thorough understanding of the ESRI ArcGIS Suite and be able to use that knowledge to generate and organize GIS Data. The GIS Analyst must be able to analyze and review title documents, including oil and gas leases, real property deeds, easements, rights-of-way, and other instruments and determine where they are situated and whether or not they impact a client's real property. A GIS Analyst must also be able to establish leasehold boundaries against changing surveys, water lines, vegetation, and historical maps, and compare the boundaries against historical production data to determine whether a parcel of real property is validly leased by a producing oil or gas well (determine HBP status).
Responsibilities
Support land services projects as assigned by the Senior GIS Analyst by developing and implementing GIS solutions, building maps, comparing historical mapping and survey data against present day tax parcel identification numbers, deed plotting leasehold, and determining HBP status of oil and gas producing properties
Build, organize, maintain and manage all of PLM's client and organizational databases including confidential data
Assist District Landmen and Project Managers with the preparation of updates and presentation of data from title research and lease acquisitions
Review title documents including real property legal descriptions to assess real property boundaries
Build complex KMZ file or equivalent to provide satellite imagery based work product that allows a client to properly navigate a leasehold or acreage position
Qualifications
Bachelor's Degree in GIS is strongly preferred
Two years or more experience using GIS in an oil and gas context preferred
Proficient in Microsoft Office, specifically Excel, and cloud computing generally
Highest proficiency in ArcGIS required
Self-starter and self-motivated with strong organizational and reasoning skills
IT experience or proficiency working with computer hardware and software maintenance (preferred)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technology Business Consultant III
Information technology analyst job in Sharon, PA
Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.
Job Responsibilities:
Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
Provides in-depth product support to Dark Matter clients by resolving incoming inquiries.
Documents the customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment and identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance, or product application or compatibility matters.
Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects. May mentor, guide, advise, and/or check the work of less experienced Technology Business Consultants.
Performs other related duties as assigned
Competencies:
Outstanding interpersonal skills with a “Get it Done” attitude.
Ability to work in a fast-paced, dynamic environment.
Naturally curious and investigative.
Effective problem-solver and solution-finder.
Attention to detail.
Qualifications [Minimum required Education and Experience]
Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
Mortgage banking or Banking technology experience strongly preferred.
Dark Matter product experience is strongly preferred.
Knowledge of Dark Matter business environment and the application development environment
Experience working with development technologies such as C# .Net, ASP .NET Web Forms, Windows Communication Foundation (WCF), SQL Server, ADO, Visual Studio, JavaScript
Experience in modern .NET (.NET 5+, Razor), RESTful API design and development, Angular or similar front-end frameworks a plus
Experience supporting applications
Excellent analytical, decision-making, and problem-solving skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Strong Organizational and Time Management skills
Ability to work independently - minimal to moderate supervision
Ability to multitask in a complex environment
Ability to identify Impact/Urgent issues and escalate according to SLAs and Severity.
Ability to manage tickets, while maintaining a high-level oversight of Team pipeline /new tickets
Able to perform root cause analysis and provide written instructions on how to resolve issues.
Ability to read/write MSSQL queries
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise.
Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to Dark Matter's internal and external customers.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Willingly shares relevant knowledge and expertise to other resources
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_***********************.
#DMT
Auto-ApplySr. IT Systems Analyst OMS
Information technology analyst job in Ambridge, PA
The Sr. IT Systems Analyst will provide hardware and software support for workstations, servers, networks, applications, and relational databases. The IT Specialist will ensure all information systems are reliable, stable, and highly available by performing system administration, monitoring, and performance tuning, and by resolving complex service requests from end users.
Duties and Responsibilities
* Troubleshoot and resolve security, configuration, and performance issues related to the ERP system.
* Perform minor to moderate programming changes to reports, workflow, and screen customizations.
* Administer server, network, application, and database systems.
* Manage and maintain an inventory of server, database and/or network related equipment and licenses.
* Build, configure, upgrade, and install server and network systems.
* Install, configure, and maintain application and relational database systems.
* Monitor and complete performance tuning of server, database, application, and network systems.
* May travel to branch locations to install equipment and perform end user training.
* Provide technical analysis and support of complex production problems and workstation issues for server, network, application and database systems.
* Provide adequate security and back-ups for server, database, application, and network systems.
* Interface with vendors for hardware and software repair, support, maintenance, and quoting.
* Provide reporting on inventories, licensing, systems performance, and availability.
* Provide status updates and reports on service requests and project tasks.
* Create and maintain project plans.
* Administers and coordinates activities and processes in the IT function. May provide "team lead" support to the department.
Skills and Qualifications
* Technical understanding of hardware, operating systems, and networking.
* Technical understanding of print services, network security, storage, applications, and databases.
* Technical understanding of cloud-based application administration, such as Office 365, Exchange, and Azure.
* Technical understanding of voice and data communications, including experience with VOIP setup.
* Basic knowledge of network scripting and database queries using tools such as PowerShell and SQL.
* Working knowledge of Microsoft Office 365 desktop applications.
* 4-year degree in computer science or related field of study, or 4 - 6 years prior work experience as an IT Specialist or related role.
* Ability to concentrate and maintain productivity in pressure situations.
* Ability to self-manage work schedule and complete tasks on time.
* Strong analytical, troubleshooting, and problem-solving skills.
* Strong organizational skills.
* Strong interpersonal and communication skills, both oral and written.
* Good documentation skills.
* Good phone skills.
* Professional certifications such as Microsoft MCP, MCSE, MCSA, or CCNA, preferred.
* Experience in customer support, computer operations, systems administration, or other information systems-related areas, preferred.
* Working knowledge of high-level programming language, preferred.
Physical Requirements
* Ability to lift 20 lbs. as needed.
* Ability to bend, stand, climb, twist, and stoop for extended periods of time.
* Ability to perform sedentary work, including sitting for extended periods of time.
* Ability to operate standard office equipment.
* Have good vision of 20/30 with corrective lenses.
* Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision.
* Travel as needed to accomplish desired results. Overnight travel may be required occasionally.
Subject to environmental conditions that occur indoors and outdoors, which include but are not limited to exposure to changing temperatures, loud noises, vibration from the use of equipment, and the following:
* Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals.
* Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin - fumes, odors, dust, mist, gases or poor ventilation.
* Oils: there is air and/or skin exposure to oils and other cutting fluids.
GIS Analyst
Information technology analyst job in Canton, OH
Purple Land Management (PLM) is one of the fastest-growing privately held companies in North Texas. PLM serves clients such as energy producers, midstream operators, state and local agencies, engineering firms and mobile service providers in lease negotiation and acquisition, right-of-way acquisition, title services and project management. PLM has ten office locations across the country, with the headquarters located in downtown Fort Worth.
Job Description
A GIS Analyst at Purple Land Management must possess a thorough understanding of the ESRI ArcGIS Suite and be able to use that knowledge to generate and organize GIS Data. The GIS Analyst must be able to analyze and review title documents, including oil and gas leases, real property deeds, easements, rights-of-way, and other instruments and determine where they are situated and whether or not they impact a client's real property. A GIS Analyst must also be able to establish leasehold boundaries against changing surveys, water lines, vegetation, and historical maps, and compare the boundaries against historical production data to determine whether a parcel of real property is validly leased by a producing oil or gas well (determine HBP status).
Responsibilities
Support land services projects as assigned by the Senior GIS Analyst by developing and implementing GIS solutions, building maps, comparing historical mapping and survey data against present day tax parcel identification numbers, deed plotting leasehold, and determining HBP status of oil and gas producing properties
Build, organize, maintain and manage all of PLM's client and organizational databases including confidential data
Assist District Landmen and Project Managers with the preparation of updates and presentation of data from title research and lease acquisitions
Review title documents including real property legal descriptions to assess real property boundaries
Build complex KMZ file or equivalent to provide satellite imagery based work product that allows a client to properly navigate a leasehold or acreage position
Qualifications
Bachelor's Degree in GIS is strongly preferred
Two years or more experience using GIS in an oil and gas context preferred
Proficient in Microsoft Office, specifically Excel, and cloud computing generally
Highest proficiency in ArcGIS required
Self-starter and self-motivated with strong organizational and reasoning skills
IT experience or proficiency working with computer hardware and software maintenance (preferred)
Additional InformationAll your information will be kept confidential according to EEO guidelines.