- Understanding of retail technology operations, with a focus on supporting business needs around selling systems, Relate, inventory systems, Field Services and other in-store systems
- Experience working with business partners and end users to develop business requirements to support the execution of business processes
- Ability to turn business requirements into a design, and build a plan to execute that design, working with internal and external software development resources
- Experience creating end-user documentation and assisting with the planning and executing the rollout for software systems
- Ability to become a system expert for the systems running in our stores; this role will serve as 3rd level support for our stores and needs to ability to analyze and document issues and perform analysis to identify the factors leading to system problem/bugs/outages
- Support company and IT initiatives as defined by the IT Strategic Plan.
- Seek out opportunities to attend user groups or participate in training sessions as it relates to overall areas of responsibility.
Essential Competencies:
1. Efficiency – Able to produce significant output with minimal wasted effort or supervision.
2. Organization & Planning – Plans and organizes in an efficient manner.
3. Customer service mindset – Understands the customer, is focused on providing superior customer service.
4. Aggressiveness – Highly productive, and takes a forceful stand without being overly abrasive.
5. Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
6. Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
7. Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
8. Attention to detail – Does not let important details slip through the cracks or derail a project.
9. Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
10. Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
11. Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
12. Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
13. Teamwork – Reaches out to appropriate division heads and cooperates with corporate team members to establish an overall collaborative working relationship.
14. Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.
Qualifications:
1. Retail POS Experience – 3-5 years of experience working with Retail POS Systems.
2. Relate CRM experience – 3-5 years of experience with Oracle Relate 2.0
3. Accruent Vx Filed platform – 1-3 years of experience with field service application
4. Software QA knowledge – 3-5 years of experience in software QA roles
5. Project Management knowledge – 3-5 years of experience managing complex software development activities and roll-outs
6. College degree in technology related field of study.
- 7. Experience working in large software development projects including remote offshore teams.