Information technology asset manager entry level jobs - 29 jobs
Manager, IT Services
Molina Healthcare Inc. 4.4
Columbus, OH
Responsible for all informationtechnology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods.
KNOWLEDGE/SKILLS/ABILITIES
* Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external).
* Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services.
* Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders.
* Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels.
* Acts as a change agent to implement and manage quality improvement processes in service delivery management.
JOB QUALIFICATIONS
Required Education
Bachelor's Degree or equivalent combination of education and experience
Required Experience
5-7 years
Preferred Education
Graduate Degree or equivalent combination of education and experience
Preferred Experience
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $80,412 - $188,164 / ANNUAL
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$80.4k-188.2k yearly 5d ago
Looking for a job?
Let Zippia find it for you.
Manager, Technical Services
Impact Technologies 4.5
Columbus, OH
About impact.com:
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.
You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.
What You'll Do:
Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.
Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication.
Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale.
Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability.
Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands.
Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams.
What You Bring:
Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
Experience leading teams in fast-paced, high-volume support or technical services environments.
Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.
Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI_Columbus
$110k-135k yearly Auto-Apply 12d ago
Delivery Manager
Hub Group, Inc. 4.8
Cleveland, OH
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties:
* Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
* Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
* Assist with the training / on boarding of new hires
* Assist with the re-training and quality performance evaluation of current employees
* Investigate customer damage concerns for root cause analysis
* Ensure all company SOP's are adhered to
* Adhere to all company forklift safety policies
* Report safety concerns or damages noted on the forklift to a manager/supervisor
* Address OSDM during loading/unloading with cargo handler/manager/supervisor
* Collaborate with local managers on corrective action plans
* Must be willing to work various shifts and days as necessary
* Other duties as assigned
Requirements:
* High school diploma or GED equivalent
* Organizational and prioritization skills
* Self-motivated and maintains a high level of energy
* Strong verbal and personal communication skills
* Ability to communicate effectively verbally and in writing.
* Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
* Ability to carry out assigned task to their completion and meet deadlines
* Ability to pass forklift and hazardous certifications yearly.
* Ability to lift and pull cargo which weights 70lbs or less
* Ability to work under pressure and problem solve
* Ability to read and understand industry documents (container load plans, bill of lading, bonded documents
Skills:
* Ideal candidate will possess a "can do" attitude with a "will do" work ethic
* Must have the ability to work in a fast paced environment
* General computer skills - Microsoft Office, Outlook, AS400
* Strong verbal and written communication skills
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
* Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
* Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
* Hub Group job postings are posted on our career site: ********************************
$108k-158k yearly est. Auto-Apply 14d ago
Information Technology Manager
Franklin County, Oh 3.9
Columbus, OH
Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Purpose: Develops, executes and managesinformationtechnology strategies for Metro Parks and maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks' informationtechnology services, facilities, hardware, software, and IT staff.
Example of Duties
Responsibilities:
Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units. Recommends optimal solutions by weighing the build, buy, or wait options based on understanding of budget and/or time issues. Manages the timely and cost effective delivery of these items.
Oversees all IT-related purchasing and budget usage; works with Finance Director to develop and implement annual IT budget. Develops and implements long-range purchasing program for hardware and software.
Assures the security of the computer systems and plans disaster recover protocols.
Manages the e-mail functions and coordinates with other staff members for website function.
Researches, designs, and implements voice and data networks.
Troubleshoots hardware and software problems for upgrade, repair, or replacement.
Assists parks and work units with their computer, telephone and networking needs.
Reviews and sets up service contracts for technology and telephone systems.
Oversees and directs telecommunications and technology consultants and vendors.
Creates and executes project work plans. Manages project scope or requirement changes. Manages multiple and competing demands while determining the impact on time and budget. Revises plans as appropriate to meet changing requirements of projects.
Develops and implements policies and procedures as related to informationtechnology.
Researching emerging technology for possible future needs.
Provides training to Metro Parks' staff relating to informationtechnology in a language easy to understand for non-technical individuals.
Supervises informationtechnology staff including approving leave requests, conducting performance evaluations, establishing goals, administering discipline if warranted, and assigning projects/work.
Qualifications
Education/Experience: Possession of a Bachelor's Degree in InformationTechnology, Computer Science or related field and significant experience providing informationtechnology services in an organization or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Demonstrated understanding of computer security systems.
Broad knowledge of the various aspects of voice and data technologies.
Strong understanding of complex computer structures and the ability for repair, upgrade, replacement, or re-installation to computer systems or network control devices.
Ability to create training programs, internal systems and editable documents.
Must have a thorough knowledge of the organization's software to assist users in problem resolution.
Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Ability to deal with and defuse difficult, stressful situations calmly.
Mathematical Skills: Ability to perform math related to budgets, contracts, reports, etc. consistent with the essential functions of the position. Ability to proofread technical materials, recognize errors and make corrections.
Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making. Uses critical and systems thinking.
Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, etc. Lifting of computer equipment is regularly required during service activities.
Work Environment: The employee regularly works in an office environment, but is required to work in outdoor weather conditions as needed to address networking, outdoor camera, and telephone line, etc. issues. Outdoor work may occur in extreme weather conditions. The employee is required to travel to parks throughout the District and to other locations as necessary.
Any Additional Information: Exhibits a customer service-oriented demeanor. Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials.
Other Information
The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
Candidate must successfully complete a background investigation, including a criminal record check, driving record check, references, and finger printing.
Supervision
Received: Finance Director/Treasurer
Given: Information Systems Technician
FLSA Status
Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.
Core Values
Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.
Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.
Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.
Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations.
Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.
$50k-70k yearly est. 60d+ ago
IT Manager
Child Guidance & Family Solutions 3.6
Akron, OH
Child Guidance & Family Solutions, a small Akron-based not-for-profit organization, is seeking a qualified and mission-driven IT Manager!
The InformationTechnologyManager is responsible for overseeing the IT infrastructure, cyber security, and operations of the agency. This on-site position leads systems management and ensures the efficiency of all IT operations and key technologies. The IT Manager also maintains HIPAA-compliant systems and drive the optimization of both on-premises and cloud-based infrastructure, and is responsible for strategic planning, project leadership, vendor management, and ensuring that IT services align with the agency's mission and objectives.
Benefits:
Health Insurance
Dental and Vision Insurance
401(k) with Employer Match
Short and Long Term Disability
Life Insurance
Paid Time off - Vacation, Sick and Personal Days
Paid Holidays
Employee Assistance Program
Public Service Loan Forgiveness Program
Responsibilities:
Oversees and maintains infrastructure in a diverse IT environment, including Windows Server, DNS, DHCP, VMware/Hyper-V virtualization, and network devices.
Administers Microsoft 365, Exchange Online, SharePoint, Azure AD, Intune, and Citrix services.
Manages and secures network infrastructure, including Mitel VoIP systems, VPN configurations, firewalls, and endpoint security.
Supervises IT staff and interns and ensures effective team collaboration.
Provides training for internal and remote users; provides desktop/laptop support, assists with troubleshooting issues, and resolves technical tickets using remote diagnostic tools.
Required Qualifications:
Bachelor's degree in information systems management, computer science or related area; commensurate experience may be considered in lieu of degree.
3-5 years' experience in IT management or systems administration; experience training and supervising staff.
Knowledge of a wide range of computer systems, software applications, hardware and communications systems, and experience working with current technologies.
Demonstrated experience in designing, leading and implementing corporate-wide programs or projects.
Child Guidance & Family Solutions (CGFS) is a nationally recognized behavioral health agency serving children, teens, adults and families with mental health concerns in Northeast Ohio. But we're a whole lot more! For more than 80 years, we've provided innovative and effective mental health services and integrated care of mind and both through strategic partnership, sustainable programs that enrich our community. We advocate for the health of our youth and provide hope for families!
Apply now to be part of a team that truly cares and Make a Difference!
Child Guidance & Family Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
$67k-119k yearly est. Auto-Apply 15d ago
Forklift Asset Manager
Insight Global
Hilliard, OH
A client of Insight Global is looking for a Forklift AssetManager to join their team. Serve as the primary leader of this companies Forklift Program, overseeing a fleet of more than 700 powered industrial vehicles and material handling assets. Responsible for driving strategic initiatives that enhance operational performance, ensure regulatory compliance, and strengthen vendor relationships across the enterprise.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Associate or bachelor's degree
- Experience as a Reliability Engineer
- Experience as a Maintenance Manager
- At least 5 years in a manufacturing environment - Ability to lift up to 50 lbs.
- Work safely in and around plant equipment
- Work within the plant climate conditions
- Up to 25% Travel
$67k-100k yearly est. 16d ago
Commercial Lending Systems Manager
Northwest Bank 4.8
Columbus, OH
The Commercial Lending Systems Manager is responsible for the development and supervision of the Commercial Lending Systems team members. This person will provide overall leadership to the department and serve as additional support in the absence of any team member.
Essential Functions
Provide leadership for the Commercial Lending Systems team members
Monitor to ensure re-occurring tasks are performed
Ensure total document and data integrity attributes to comply with CECL data points
Collaborate with key strategic partners as needed (i.e. Third-party vendors, Compliance, Legal, Credit, and Lending departments)
Establish and negotiate contracts or contract amendments with third party vendors
Identify and develop appropriate SOX controls to mitigate risk
Create, adjust, and maintain performance metrics for headcount, Service Level agreements, and efficiency
Manage, research, and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLAs)
Identify risks and develop plans to mitigate
Conduct, or participate in, the hiring, coaching, developing and supervising of team members, including one-on-one progress and coaching sessions and identifying and training team members that demonstrate high potential for succession planning purposes
Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
Develop, manage and implement the ongoing design of operations, servicing, and documentation procedures, method and work systems, accountable for updates to department procedures according to Northwest's established guidelines
Serve as point person in the preparation of responses to examiners, auditors, and internal audit as requested
Create and maintain the Business Continuity Plan for the department
Monitor reports to assure timely resolution of system exceptions
Drive technical improvements of the appropriate loan support systems
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Lead special projects as assigned
Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
Display corporate leadership in support of the strategic plan, including providing recommendations regarding future direction
Contribute as an active member of the Shared Services Management team
Education, Experience and Skills preferred
Bachelor's degree in business administration / finance
8-12 years of experience in Banking
8-12 years of managerial experience
Experience as a system administrator for any of the following: Abrigo, CreditLens, nCino, LaserPro
Experience as a system administrator for CRM platforms
This position is based onsite Monday - Thursday with Friday as an optional work from home day.
#LI-CW
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$102k-127k yearly est. Auto-Apply 34d ago
Marketing Data Manager
Case Western Reserve University 4.0
Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $56,395 and $71,340, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
The Marketing Data Manager is a key strategic staff member working to directly impact the application rate, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division. The marketing data manager ensures the strategic, accurate and timely delivery of all marketing messages to prospective students and applicants, parents of prospective students and applicants, high school guidance counselors, community based organizations and alumni across multiple channels including direct mail, e-mail, text messages and social media platforms on behalf of the units of the Enrollment Management Division (Office of Undergraduate Admission, Office of University Financial Aid (undergraduate), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment). This position independently manages project management software, calendars, and communication strategies to execute and ensure projects meet key deadlines. The marketing data manager creates multiple complex queries to identify intended message recipients (audiences) using various data in an enrollment management content management system. The marketing data manager plays a significant role on the Enrollment Management Marketing team managing email, direct mail delivery and quality control while researching, writing and designing content, and serving as a key advisor to the Director of Recruitment and Strategic Initiatives. This position is 40% remote.
ESSENTIAL FUNCTIONS
* Manage quality control and deployment of all email, direct mail and social media based marketing messages that align with the goals established by Enrollment Management leadership. This requires high-level knowledge and understanding of enrollment management and project managementtechnologies/software as well as data, and admissions processes. Responsible for complex queries using various data points and sources available in Slate, the Enrollment Management CRM, in order to identify recipients of specific targeted messages based on the specific message, and in order to achieve intended goals of the specific message. This function requires a clear and distinct understanding of the intended audience and desired outcome of each communication, communication series, and overall communication strategy. The ability to understand and draw from complex databases/ datasets, which include multiple constituencies, to target specific populations is critical. Research, create, and execute queries to ensure the timely and accurate delivery of millions of email messages, direct mail pieces, and text messages delivered annually by the Division of Enrollment Management. Plan, create, and execute queries across highly complex data sets related to Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and professional), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment to ensure the timely and accurate delivery of all direct mail campaigns initiated from the Office of Undergraduate Admission. Responsible for daily review of email campaigns and queries. Regularly evaluate and advise division leadership on opportunities for improved effectiveness of email campaigns based on variables selected, as well as progress toward goals. Monitor the success of campaigns and make recommendations to the Director of Strategic Marketing and Recruitment based on research findings. Provide division leadership with analysis of email deliverability and communication effectiveness including but not limited to open rates, click-through rates, funnel statistics and platform/device metrics as well as make recommendations to improve marketing performance and audience interactions. This requires a level of independent work. Judgement is essential to successfully analyzing data, message content and complex queries. (50%)
* Develop and manage a monthly content calendar for Office of Undergraduate Admissions social media channels which include Facebook, Instagram and Twitter. Independently develop and pitch content ideas to the director. Research stories and contact students and campus members for content. Develop content and review submitted content. Post and monitor content daily or multiple times a day on Twitter, Instagram and Facebook depending on content availability and enrollment management goals. Independently determine content to retweet/repost content daily to enhance interactions and engagement on admission accounts. Review and manage content for accessibility standards and compliance. Work collaboratively with University Marketing and Communications to coordinate content and develop ideas that reach the various audiences impacted by Undergraduate Admission goals. Manage relationships with campus community to encourage university partnership in social media takeovers and engagement with admission content. Review and monitor account performance daily with the goal of building followers and enhancing content performance for the goals of recruitment and retention. Monitor and respond to appropriate engagement on the accounts. Monitor social media trends. (10%)
* Plan, develop and deploy online registration forms and provide data management for Scholarship Programs, Campus Open Houses, Off-Campus Information Sessions and Special Programs. Plan communication sequences to optimize attendance at events and to maximize applications for scholarship programs, off-campus recruitment events and on-campus events. Monitor registrations of on and off-campus events and scholarship programs and modify existing communication campaigns as needed to achieve strategic goals. (10%)
* Research and write compelling content (including copy and headlines) as well as select and edit photography for web content for the Office of Undergraduate Admission and in collaboration with the Office of Orientation and New Student Transitions and Office of University Financial Aid. Independently develop and pitch story ideas to leadership. Liaison with the Office of Orientation and New Student Transitions for weekly meetings, newsletter content, targeted communication, and queries. (6%)
* Work with university-approved vendors to quote and order merchandise and recruitment materials for the division, in alignment with procurement office policies. (6%)
* Play an essential role in the planning and execution of integrated, large-scale, long-term recruitment/marketing campaigns, including making recommendations to the Director of Strategic Marketing based on recruitment goals and past performance of the intended audience. (6%)
* Design, edit and layout basic recruitment materials including letters, invitations, postcards, flyers. Develop ad-hoc reports from Enrollment Management Customer Relationship Management software for Director of Strategic Marketing and Communications. Develop ad-hoc data imports/exports from Enrollment Management Customer Relationship Management software. Research and write compelling content (including copy, subjects and headlines) as well as select and edit photography for HTML email communications delivered by the division of enrollment management (including but not limited to: First-Year Newsletter, Parent Newsletter, recruitment email, event promotions), including ensuring cross-platform compatibility and deliverability as well as compliance with CAN-SPAM regulations. Independently develop and pitch story ideas to leadership. Assist in the management of social media accounts that support the application, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division, including but not limited to writing status updates, selecting and posting photos/links and responding to questions from other users as well as students and parents. Seek out new, interesting, media content relating to Case Western Reserve University enrollment and higher education. This role is essential in drafting and delivering web, and social media content on behalf of the Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and profession), Enrollment Operations, Strategic Marketing and Communications, Orientation and New Student Transitions and the Vice President for Enrollment. Proofread/edit/layout official correspondence from the Division of Enrollment Management to ensure accuracy before release. (10%)
NONESSENTIAL FUNCTIONS
Perform other duties as assigned. (2%)
CONTACTS
Department: Collaborative office environment; works as part of a four-member team. Regular contact with all Enrollment Management staff including directors and the vice president to exchange information and verify scope or complexities of data.
University: Regular contact with campus staff, internal communication managers, University Marketing and Communications social media managers, Student Affairs, and Academic Support, including faculty to exchange information and gather content for communications via email, newsletters and social media.
External: Frequent contact with prospective students and their parents/guardians; guidance counselors; university alumni; media inquiries; product vendors; freelance writers, editors, photographers, graphic designers to exchange information.
Students: Regular contact with student office workers; interns; tour guides and student ambassadors to exchange information.
SUPERVISORY RESPONSIBILITY
May be responsible for directing the work of seasonal work-study student employees.
QUALIFICATIONS
Experience: 5 years of work experience in professional communications required. Experience with content management systems and project management software required. Experience using Slate to create, schedule and send emails strongly preferred.
Education: Bachelor's degree required; Concentration in marketing, journalism, English, business preferred.
REQUIRED SKILLS
* Experience with content management systems and project management software required - Slate experience strongly preferred
* Ability to understand and manage complex datasets related to admission and financial aid.
* Ability to write queries involving multiple variables using complex Boolean logic
* Proven ability to manage deadlines and complex content calendars required
* Proven ability to manage a high volume content calendar of communications including email, text messages, direct mail, social media and other media
* Attention to various details is required
* Excellent written and oral communication skills required; superior organizational, reporting, and analysis skills mandatory. Ability to read, comprehend and synthesize quickly.
* Understanding of undergraduate admission audiences, processes, policies, and procedures as well as enrollment management goals is required
* Ability to work in close quarters with colleagues in a fast-paced, goal driven environment.
* Proficiency on both Windows and MacOS operating systems required
* Experience with Microsoft Office (esp. Excel and Access) and Adobe Creative Suite required
* Experience with HTML, CSS, Javascript and Liquid Markup strongly preferred
* Experience with social media platforms (Facebook, Instagram, Twitter), content development calendars and management tools (Hootsuite), performance management strongly preferred.
* Experience working as part of a team required
* Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
* Ability to meet consistent attendance.
* Ability to interact with colleagues, supervisors, and customers face-to-face while also possessing an ability to work independently and use judgement when completing projects and analyzing complex queries
* Ability to work under pressure and meet deadlines. Individual must be mature, professional, and possess meticulous attention to detail.
* Support for training staff in Slate.
WORKING CONDITIONS
Office setting, with meetings and activities in buildings throughout the campus. Occasional conference travel may require airline, hotel and rental car reservations. Ability to work outside regular business hours to maintain deadlines, oversee social media engagements and to respond to fast-changing competitive environment is possible. This position is 40% remote.
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
.
$56.4k-71.3k yearly 7d ago
Manager, Data & Electronic Giving
Unitedwaycleveland
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$77k-115k yearly est. Auto-Apply 60d+ ago
Organizational Change Manager Level 1
Apidel Technologies 4.1
Blue Ash, OH
Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results. This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Refine, lead and execute OCM plans
Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
Document online training materials
Strong interpersonal communication skills, both verbal and written.
Proven problem solving and organizational skills.
Demonstrated ability in team motivation and delegation.
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities
Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
Present solutions to multiple stakeholders for review and feedback
Ensure final products are developed within specifications for desired channels, and technical writing is accurate
Measure progress/behaviors and apply pivot approach if necessary
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
Coordinate, conduct, and measure training deployment and competencies
Develop training and supporting user materials through an internal portal (Confluence)
Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Execute Change Management while supporting Change Management practices
Note to Vendors
Remote/hybrid/fully in office: Remote/Hybrid
Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Interview process - virtual interviews to start asap
Prescreening - 5 video interview questions and a game
$91k-119k yearly est. 12d ago
Asset Manager
Bwecap
Cleveland, OH
Responsible for completing Fannie Mae, Freddie Mac and Life Insurance Company special request items including but not limited to Assumptions, Transfers of Interest, Easements, short-term extensions, collateral alterations or releases, lease approvals, insurance losses etc.
Responsible for identifying and mitigating the credit, financial, operational, physical, and market risks impacting the properties collateralizing its commercial real estate serviced portfolio.
The person filling this position will work directly with all team members, as well as borrowers, guarantors, local/state/federal government agencies; developers, owners, managers, and other industry groups all intent on providing and maintaining sound financing of the nation's commercial and multifamily real estate.
Major Responsibilities:
Perform special request assetmanagement and servicing consent request activities. These will be post-closing items that fall outside of typical day-to-day assetmanagement.
Responsible for taking on a varied portfolio of requests and working through the transaction from inception to completion.
Communicate across different lines of business. Transaction types will vary as well as lenders and include Freddie Mac, Fannie Mae, Banks, and Life Insurance Companies.
Review and complete requests of varying complexity, including Assumptions, Transfers of Interests, Easements, collateral releases, lease review approvals, loan modifications and extensions, insurance losses, etc.
Review and analysis of property financials.
Ordering, review and analysis of property inspections, appraisals, Phase 1 Environmental, and insurance.
Monitor Borrower's compliance with the Loan Documents; and advise senior management of any perceived risks and/or issue within the assigned portfolio; thereby mitigating risks of default.
Ability to meet tight time limits and deadlines and hold oneself accountable.
Promote and participate in an established team atmosphere.
Minimum Requirements:
Undergraduate degree required to apply.
Prior real estate assetmanagement, servicing, and portfolio management experience is a plus.
Underwriting experience.
Ability to understand organizational structures and create org charts is desired.
Strong written and verbal communication skills
Good analytical and mathematical skills
Ability to follow instructions and take directions from manager.
Ability to work well with others but to be able to also work individually
Must exhibit and exemplify the values of the company:
Experience reviewing loan documents, policy and procedures and real estate underwriting.
Familiar with leases, SNDAs, operating agreements, real estate appraisals, environmental reports, CMBS and Freddie securitized transactions is a plus.
Ability to manage multiple assignments, meet deadlines, coordinate, and communicate effectively, and provide excellent customer service.
BWE offers a highly competitive benefits package including medical, dental, vision, paid time off, 401k match, paid parental leave, education assistance and so much more!
If you are ready to take on a challenging and rewarding role, apply today!
We encourage you to explore the career opportunities we have available here at BWE!
This position is eligible to earn a base salary in the range of $85k to $110k annually depending on job-related factors such as level of experience and geographic location. This position is also eligible to participate in the BWE Annual Bonus Plan.
We encourage you to explore the career opportunities we have available here at BWE!
$85k-110k yearly Auto-Apply 24d ago
Infrastructure Services Manager
Eliassen Group 4.7
Cincinnati, OH
Job DescriptionDescription:
**100% On Site in Cincinnati, OH**
Leading company in Plumbing, Sewer and Water headquartered in Cincinnati, OH.
This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. $120k-$130k + benefits package to include home internet, phone and parking.
Responsibilities:
· Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations.
· Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations
· Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule
· Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision
· Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options
· Performs analysis of network needs and contributes to design of network architecture, integration and installation
· Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring
· Coordinates with other departments to understand and meet their requirements
· Evaluates network hardware and software requirements and capabilities and makes recommendations
· Checks systems to optimize performance and to initiate recovery action after system failures
· Establishes budgetary requirements for equipment replacement
· Establishes and controls systems access and security
· Plan for business continuity/disaster recovery and coordinate testing with employees
· Manage procurement of IT assets
· Plan and conduct performance reviews for direct reports
· Train, coach, and mentor team members
· Oversee the development, implementation and administration of staff training procedures and policies
· Oversee development and communication of all systems documentation
· Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
Experience Requirements:
· Requires five or more years of related technical and managerial experience
· Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems
· 3+ years' experience in implementing and supporting VMware vSphere environments
· 5+ years' experience implementing and supporting Microsoft Windows Server environments
· 2+ years' experience supporting VMware Horizon virtual desktop environments
· 3+ years' experience in implementing and supporting storage area networks
· Microsoft Exchange administrative experience preferred
· F5 Big-IP administrative experience preferred
· Demonstrated progressive experience in the management of a technical support team
· Ability to motivate and direct staff members
· Strong customer service orientation
· Proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks
· Good written, oral, and interpersonal communication skills
· Ability to present ideas in business-friendly and user-friendly language
· Willing and able to be on call for support escalations
· Willing and able to be in pager rotation with the rest of the infrastructure staff
Education Requirements:
· Bachelor's degree or equivalent combination of education and experience is required
Recruitment Transparency Notice
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, ************* inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************.
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
$120k-130k yearly 12d ago
Manager, Data & Electronic Giving
United Way of Greater Cleveland 3.7
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$49k-64k yearly est. 25d ago
Manager, IT Services
Molina Healthcare 4.4
Columbus, OH
Responsible for all informationtechnology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods.
**KNOWLEDGE/SKILLS/ABILITIES**
+ Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external).
+ Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services.
+ Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders.
+ Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels.
+ Acts as a change agent to implement and manage quality improvement processes in service delivery management.
**JOB QUALIFICATIONS**
**Required Education**
Bachelor's Degree or equivalent combination of education and experience
**Required Experience**
5-7 years
**Preferred Education**
Graduate Degree or equivalent combination of education and experience
**Preferred Experience**
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $80,412 - $188,164 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
$80.4k-188.2k yearly 4d ago
Delivery Manager
Hub Group 4.8
Cleveland, OH
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties:
Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
Assist with the training / on boarding of new hires
Assist with the re-training and quality performance evaluation of current employees
Investigate customer damage concerns for root cause analysis
Ensure all company SOP's are adhered to
Adhere to all company forklift safety policies
Report safety concerns or damages noted on the forklift to a manager/supervisor
Address OSDM during loading/unloading with cargo handler/manager/supervisor
Collaborate with local managers on corrective action plans
Must be willing to work various shifts and days as necessary
Other duties as assigned
Requirements:
High school diploma or GED equivalent
Organizational and prioritization skills
Self-motivated and maintains a high level of energy
Strong verbal and personal communication skills
Ability to communicate effectively verbally and in writing.
Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
Ability to carry out assigned task to their completion and meet deadlines
Ability to pass forklift and hazardous certifications yearly.
Ability to lift and pull cargo which weights 70lbs or less
Ability to work under pressure and problem solve
Ability to read and understand industry documents (container load plans, bill of lading, bonded documents
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
General computer skills - Microsoft Office, Outlook, AS400
Strong verbal and written communication skills
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: ********************************
$108k-158k yearly est. Auto-Apply 14d ago
IT Manager
Child Guidance & Family Solutions 3.6
Akron, OH
Job Description
IT MANAGER
Child Guidance & Family Solutions, a small Akron-based not-for-profit organization, is seeking a qualified and mission-driven IT Manager!
The InformationTechnologyManager is responsible for overseeing the IT infrastructure, cyber security, and operations of the agency. This on-site position leads systems management and ensures the efficiency of all IT operations and key technologies. The IT Manager also maintains HIPAA-compliant systems and drive the optimization of both on-premises and cloud-based infrastructure, and is responsible for strategic planning, project leadership, vendor management, and ensuring that IT services align with the agency's mission and objectives.
Benefits:
Health Insurance
Dental and Vision Insurance
401(k) with Employer Match
Short and Long Term Disability
Life Insurance
Paid Time off - Vacation, Sick and Personal Days
Paid Holidays
Employee Assistance Program
Public Service Loan Forgiveness Program
Responsibilities:
Oversees and maintains infrastructure in a diverse IT environment, including Windows Server, DNS, DHCP, VMware/Hyper-V virtualization, and network devices.
Administers Microsoft 365, Exchange Online, SharePoint, Azure AD, Intune, and Citrix services.
Manages and secures network infrastructure, including Mitel VoIP systems, VPN configurations, firewalls, and endpoint security.
Supervises IT staff and interns and ensures effective team collaboration.
Provides training for internal and remote users; provides desktop/laptop support, assists with troubleshooting issues, and resolves technical tickets using remote diagnostic tools.
Required Qualifications:
Bachelor's degree in information systems management, computer science or related area; commensurate experience may be considered in lieu of degree.
3-5 years' experience in IT management or systems administration; experience training and supervising staff.
Knowledge of a wide range of computer systems, software applications, hardware and communications systems, and experience working with current technologies.
Demonstrated experience in designing, leading and implementing corporate-wide programs or projects.
Child Guidance & Family Solutions (CGFS) is a nationally recognized behavioral health agency serving children, teens, adults and families with mental health concerns in Northeast Ohio. But we're a whole lot more! For more than 80 years, we've provided innovative and effective mental health services and integrated care of mind and both through strategic partnership, sustainable programs that enrich our community. We advocate for the health of our youth and provide hope for families!
Apply now to be part of a team that truly cares and Make a Difference!
Child Guidance & Family Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
$67k-119k yearly est. 30d ago
Asset Manager
Bwecap
Cleveland, OH
Join Our Dynamic Team!
Are you passionate about preserving the value of multifamily housing and ensuring the success of mortgage loans? We are looking for a dedicated and skilled AssetManager to join our Agency (Freddie Mac) team.
This role is not just a job; it's an opportunity to make a real impact in the community and work with finance professionals.
About the Role:
As an AssetManager, you will collaborate closely with our AssetManagement team, borrowers, lenders, and government agencies to ensure the financial health and value of multifamily properties.
Your role will be pivotal in maintaining the integrity of our mortgage loan portfolio and fostering strong relationships with all stakeholders.
Key Responsibilities:
Financial Oversight: Monitor and track the receipt of monthly and quarterly financial reports to ensure timely and accurate data.
Documentation Management: Ensure all necessary documentation is filed correctly and that tracking logs are up to date.
Property Inspections: Identify properties that require inspections or interim PCAs at least monthly and engage third-party vendors through competitive bidding. Negotiate contract terms to secure the best deals.
Financial Analysis: Analyze and report on the financial performance of an assigned portfolio of loans, providing insights and recommendations.
Compliance and Reporting: Ensure all documentation is saved in each property's servicing file and that all reports are submitted to Freddie Mac on time.
Risk Management: Perform ongoing assetmanagement and surveillance activities to identify, monitor, rate, and mitigate financial, credit, operational, physical, ownership, and market risks.
Borrower Communications: Coordinate ad hoc communications with borrowers to address their needs and concerns.
Data Quality Control: Work with all AssetManagers to ensure the highest standards of data quality.
Financial and Inspection Submissions: Coordinate the submission of financial and inspection reports for all loans.
Internal Audit Coordination: Collaborate with Internal Audit on annual reporting and compliance.
Process Improvement: Assist with the development and enhancement of systems and processes to improve efficiency and effectiveness.
What We're Looking For:
Experience: At least 5 years of relevant experience in multifamily agency real estate asset or portfolio management, or commercial mortgage servicing.
Education: A bachelor's degree in banking, finance, real estate, or a related field is required.
Background: A commercial real estate background is highly desirable.
Skills:
Ability to manage multiple assignments and meet tight deadlines.
Strong analytical, oral, and written communication skills.
Effective coordination and relationship-building abilities.
A creative and flexible approach to problem-solving and organizational challenges.
Why Join Us?
Impactful Work: Your efforts will directly contribute to the preservation of multifamily housing and the financial stability of our portfolio.
Collaborative Team: Work with a dynamic and supportive team that values your contributions and fosters professional growth.
Professional Development: Opportunities to enhance your skills and advance your career through ongoing training and development.
Inclusive Culture: We celebrate diversity and are committed to creating a welcoming and inclusive workplace.
BWE offers a highly competitive benefits package including medical, dental, vision, paid time off, 401k match, paid parental leave, education assistance and so much more!
If you are ready to take on a challenging and rewarding role, apply today!
This position is eligible to earn a base salary in the range of $85k to $95k annually depending on job-related factors such as level of experience and geographic location. This position is also eligible for an annual discretionary bonus.
We encourage you to explore the career opportunities we have available here at BWE!
$85k-95k yearly Auto-Apply 10d ago
Manager, Data & Electronic Giving
United Way of Greater Cleveland 3.7
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$49k-64k yearly est. Auto-Apply 60d+ ago
Manager, IT Services
Molina Healthcare 4.4
Ohio
Responsible for all informationtechnology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods.
**KNOWLEDGE/SKILLS/ABILITIES**
+ Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external).
+ Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services.
+ Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders.
+ Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels.
+ Acts as a change agent to implement and manage quality improvement processes in service delivery management.
**JOB QUALIFICATIONS**
**Required Education**
Bachelor's Degree or equivalent combination of education and experience
**Required Experience**
5-7 years
**Preferred Education**
Graduate Degree or equivalent combination of education and experience
**Preferred Experience**
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $80,412 - $188,164 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
$80.4k-188.2k yearly 4d ago
IT Manager
Child Guidance & Family Solutions 3.6
Akron, OH
Child Guidance & Family Solutions, a small Akron-based not-for-profit organization, is seeking a qualified and mission-driven IT Manager!
The InformationTechnologyManager is responsible for overseeing the IT infrastructure, cyber security, and operations of the agency. This on-site position leads systems management and ensures the efficiency of all IT operations and key technologies. The IT Manager also maintains HIPAA-compliant systems and drive the optimization of both on-premises and cloud-based infrastructure, and is responsible for strategic planning, project leadership, vendor management, and ensuring that IT services align with the agency's mission and objectives.
Benefits:
Health Insurance
Dental and Vision Insurance
401(k) with Employer Match
Short and Long Term Disability
Life Insurance
Paid Time off - Vacation, Sick and Personal Days
Paid Holidays
Employee Assistance Program
Public Service Loan Forgiveness Program
Responsibilities:
Oversees and maintains infrastructure in a diverse IT environment, including Windows Server, DNS, DHCP, VMware/Hyper-V virtualization, and network devices.
Administers Microsoft 365, Exchange Online, SharePoint, Azure AD, Intune, and Citrix services.
Manages and secures network infrastructure, including Mitel VoIP systems, VPN configurations, firewalls, and endpoint security.
Supervises IT staff and interns and ensures effective team collaboration.
Provides training for internal and remote users; provides desktop/laptop support, assists with troubleshooting issues, and resolves technical tickets using remote diagnostic tools.
Required Qualifications:
Bachelor's degree in information systems management, computer science or related area; commensurate experience may be considered in lieu of degree.
3-5 years' experience in IT management or systems administration; experience training and supervising staff.
Knowledge of a wide range of computer systems, software applications, hardware and communications systems, and experience working with current technologies.
Demonstrated experience in designing, leading and implementing corporate-wide programs or projects.
Child Guidance & Family Solutions (CGFS) is a nationally recognized behavioral health agency serving children, teens, adults and families with mental health concerns in Northeast Ohio. But we're a whole lot more! For more than 80 years, we've provided innovative and effective mental health services and integrated care of mind and both through strategic partnership, sustainable programs that enrich our community. We advocate for the health of our youth and provide hope for families!
Apply now to be part of a team that truly cares and Make a Difference!
Child Guidance & Family Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
$67k-119k yearly est. Auto-Apply 58d ago
Learn more about information technology asset manager jobs