FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become An Information Technology Assistant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Information Technology Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $67,269

    Average Salary

What Does An Information Technology Assistant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Information Technology Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as an Information Technology Assistant?

Information Technology Assistant Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Information Technology Assistant Career Paths

Information Technology Assistant
Information Systems Technician Systems Administrator Information Technology Director
Chief Information Officer
11 Yearsyrs
Computer Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology/Support Technician Information Technology Analyst Data Analyst
Data Manager
6 Yearsyrs
Information Technology/Support Technician Help Desk Analyst Help Desk Supervisor
Help Desk Manager
6 Yearsyrs
Information Technology Technician Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Administrator Network Engineer Network Administrator
Information Technology Contractor
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Information Technology Administrator Systems Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Computer Technician Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Information Systems Technician Technical Support Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Technician Information Systems Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Information Technology Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Technical Support Technician Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Systems Administrator Technical Consultant Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Technician Technician Service Technician
Technical Services Manager
7 Yearsyrs
Information Technology Specialist Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Show More

Do you work as an Information Technology Assistant?

Help others decide if this is a good career for them

Average Length of Employment
Computer Assistant 2.4 years
Top Employers Before
Internship 10.7%
Cashier 5.9%
Volunteer 4.6%
Assistant 4.0%
Teller 3.0%
Server 2.6%
Manager 2.5%
Top Employers After
Internship 8.9%
Cashier 3.4%
Technician 3.1%

Do you work as an Information Technology Assistant?

Information Technology Assistant Demographics

Gender

Male

63.6%

Female

33.2%

Unknown

3.2%
Ethnicity

White

56.2%

Hispanic or Latino

15.8%

Asian

12.1%

Black or African American

10.6%

Unknown

5.2%
Show More
Foreign Languages Spoken

Spanish

43.8%

French

10.9%

Chinese

5.6%

Mandarin

5.3%

Arabic

5.3%

German

4.6%

Cantonese

2.5%

Vietnamese

2.3%

Russian

2.3%

Portuguese

2.3%

Japanese

2.3%

Hindi

2.0%

Urdu

2.0%

Korean

1.5%

Dari

1.5%

Italian

1.5%

Filipino

1.3%

Tagalog

1.3%

Amharic

1.0%

Swedish

0.8%
Show More

Information Technology Assistant Education

Schools

University of Phoenix

15.8%

University of Massachusetts - Dartmouth

6.6%

George Mason University

6.6%

Northern Virginia Community College

5.6%

University of Houston

5.3%

University of Maryland - University College

5.3%

University of Maryland - College Park

4.6%

University of Central Florida

4.3%

Sinclair Community College

4.1%

University of Massachusetts - Lowell

4.1%

University of Illinois at Chicago

4.1%

San Francisco State University

3.8%

University of Alabama

3.8%

Southern New Hampshire University

3.8%

Michigan State University

3.8%

Pennsylvania State University

3.8%

Purdue University

3.8%

Florida International University

3.6%

Rochester Institute of Technology

3.6%

University of Massachusetts Amherst

3.6%
Show More
Majors

Business

15.8%

Computer Science

15.4%

Information Technology

13.0%

Computer Information Systems

10.2%

Computer Networking

5.3%

Computer Engineering

3.9%

Information Systems

3.7%

Psychology

3.5%

Accounting

3.5%

Communication

3.3%

Criminal Justice

3.0%

Electrical Engineering

3.0%

Management Information Systems

2.6%

Finance

2.5%

Graphic Design

2.0%

Political Science

2.0%

Mechanical Engineering

2.0%

English

1.9%

Marketing

1.8%

Liberal Arts

1.6%
Show More
Degrees

Bachelors

47.9%

Other

19.3%

Associate

14.1%

Masters

12.8%

Certificate

3.6%

Diploma

1.2%

Doctorate

0.9%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Assistant Salaries

Job Title Company Location Start Date Salary
It/Engineering Assistant Custom Group, Inc. Woburn, MA Sep 22, 2010 $77,730
IT Assistant Sonangol USA Company Houston, TX Sep 09, 2013 $72,592 -
$74,807
IT Assistant Naturex Inc. South Hackensack, NJ Dec 06, 2012 $51,666
IT Assistant/Database Manager Research Foundation of Cuny New York, NY Jul 18, 2012 $50,000
IT Assistant The City University of New York New York, NY May 31, 2014 $46,704
Information Technology Engineering Assistant Casa Hindu Corporation El Paso, TX Sep 16, 2010 $42,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of an Information Technology Assistant?

Have you worked as an Information Technology Assistant? Help other job seekers by rating your experience as an Information Technology Assistant.

Top Skills for An Information Technology Assistant

Show More

  1. Computer
  2. Company Website
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Assisted the administrative networking manager with installing, updating, and replacement of computer/network based systems.
  • Maintain the company websites www.dunleith.com & www.bowiestavern.com
  • Maintained computers, supported local area network, and set up network printers.
  • Edited and reviewed data entry into automated systems.
  • Maintained equipment regularly and answered all technical support questions to staff when necessary.

How Would You Rate Working As an Information Technology Assistant?

Are you working as an Information Technology Assistant? Help us rate Information Technology Assistant as a Career.

Rank:

Average Salary:

Top 10 Best States for Information Technology Assistants

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. Rhode Island
  6. New Jersey
  7. Virginia
  8. Colorado
  9. Minnesota
  10. California
  • (413 jobs)
  • (647 jobs)
  • (74 jobs)
  • (57 jobs)
  • (77 jobs)
  • (523 jobs)
  • (1,101 jobs)
  • (428 jobs)
  • (420 jobs)
  • (2,139 jobs)

Top Information Technology Assistant Employers

Show More

Jobs From Top Information Technology Assistant Employers

Information Technology Assistant Videos

Life of an Operating Room Technician

A Day in the Life of: Vet Tech

Learning - a dance of new Ideas, Technology & School Culture: Arnan Sipitakiat at TEDxThapaeGate

Related to your recently viewed content