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Become An Information Technology Assistant

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Working As An Information Technology Assistant

  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • Repetitive

  • $39,000

    Average Salary

What Does An Information Technology Assistant Do

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

Duties

Secretaries and administrative assistants typically do the following:

  • Answer telephones and take messages or transfer calls
  • Schedule appointments and update event calendars
  • Arrange staff meetings
  • Handle incoming and outgoing mail and faxes
  • Prepare memos, invoices, or other reports
  • Edit documents
  • Maintain databases and filing systems, whether electronic or paper
  • Perform basic bookkeeping

Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. They use computer software to create spreadsheets; manage databases; and prepare presentations, reports, and documents. They also may negotiate with vendors, buy supplies, and manage stockrooms or corporate libraries. Secretaries and administrative assistants also use videoconferencing, fax, and other office equipment. Specific job duties vary by experience, job title, and specialty.

Executive secretaries and executive administrative assistants provide high-level administrative support for an office and for top executives of an organization. They often handle more complex responsibilities, such as reviewing incoming documents, conducting research, and preparing reports. Some also supervise clerical staff.

Legal secretaries perform work requiring knowledge of legal terminology and procedures. They prepare legal documents, such as summonses, complaints, motions, and subpoenas under the supervision of an attorney or a paralegal. They also review legal journals and help with legal research—for example, by verifying quotes and citations in legal briefs.

Medical secretaries transcribe dictation and prepare reports or articles for physicians or medical scientists. They also take simple medical histories of patients, arrange for patients to be hospitalized, or process insurance payments. Medical secretaries need to be familiar with medical terminology and codes, medical records, and hospital or laboratory procedures.

Secretaries and administrative assistants, except legal, medical, and executive is the largest subcategory of secretaries and administrative assistants. They handle an office’s administrative activities in almost every sector of the economy, including schools, government, and private corporations. For example, secretaries in schools are often responsible for handling most of the communications among parents, students, the community, teachers, and school administrators. They schedule appointments, receive visitors, and keep track of students’ records.

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How To Become An Information Technology Assistant

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Information Technology Assistant Career Paths

Information Technology Assistant
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Consultant
Operations Manager
7 Yearsyrs
Technical Support Specialist Field Service Technician
Service Manager
6 Yearsyrs
Information Systems Technician Systems Administrator Consultant
Account Manager
5 Yearsyrs
Information Systems Technician Network Administrator Consultant
Marketing Manager
5 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Senior Project Manager
11 Yearsyrs
Computer Technician Technician Team Leader
Office Manager
5 Yearsyrs
Computer Technician Field Service Technician Owner
Co-Owner
6 Yearsyrs
Computer Technician Field Service Technician Project Manager
Product Manager
6 Yearsyrs
Information Technology Technician Network Technician Systems Engineer
Program Manager
8 Yearsyrs
Information Technology Technician Network Administrator Project Manager
Marketing Director
7 Yearsyrs
Information Technology Technician Information Technology Consultant Project Manager
Business Manager
6 Yearsyrs
Help Desk Analyst Systems Analyst Manager
Site Manager
7 Yearsyrs
Help Desk Analyst Systems Analyst Owner
Business Owner
6 Yearsyrs
Help Desk Analyst Analyst Office Manager
Administrative Manager
6 Yearsyrs
Technician Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Technician Specialist Executive Assistant
Senior Executive Assistant
8 Yearsyrs
Information Technology/Support Technician Information Technology Consultant Operations Manager
Client Services Manager
7 Yearsyrs
Information Technology/Support Technician Systems Engineer Administrator
Senior Administrative Assistant
7 Yearsyrs
Information Technology/Support Technician Team Leader Office Manager
Administrative Director
8 Yearsyrs
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Average Length of Employment
Top Careers Before Information Technology Assistant
Internship 10.9%
Cashier 7.4%
Volunteer 4.5%
Assistant 4.3%
Manager 2.5%
Server 2.3%
Tutor 2.2%
Top Careers After Information Technology Assistant
Internship 8.3%
Cashier 6.0%
Assistant 3.9%
Volunteer 3.6%
Technician 3.3%
Manager 3.1%

Do you work as an Information Technology Assistant?

Average Yearly Salary
$39,000
Show Salaries
$22,000
Min 10%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$66,000
Max 90%
Best Paying Company
Sidley Austin
Highest Paying City
San Francisco, CA
Highest Paying State
Massachusetts
Avg Experience Level
1.9 years
How much does an Information Technology Assistant make at top companies?
The national average salary for an Information Technology Assistant in the United States is $39,173 per year or $19 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $67,000.

Real Information Technology Assistant Salaries

Job Title Company Location Start Date Salary
IT Assistant Sonangol USA Company Houston, TX Sep 09, 2013 $72,592 -
$74,807
IT Administrative Assistant/Bilingual Spanish River Towns Real Estate Inc. Peekskill, NY May 19, 2015 $52,467
IT Administrative Assistant/Bilingual Spanish River Towns Real Estate Inc. Peekskill, NY Nov 02, 2016 $52,467
IT Assistant Naturex Inc. South Hackensack, NJ Dec 06, 2012 $51,666
IT Assistant The City University of New York New York, NY May 31, 2014 $46,704
IT Assistant Guizzetti & Associates Washington, DC Oct 12, 2009 $40,000

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Top Skills for An Information Technology Assistant

  1. Computer Hardware
  2. Computer System
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Identified and resolved computer hardware and software problems and performed required installations within the computer.
  • Created and managed computer systems while converting paper files to electronic files and increasing efficiency and organization.
  • Handled service calls with vendors for all copiers and network printers for all 16 remote offices and headquarters.
  • Provided technical assistance to customers placing orders on company website.
  • Performed data entry, payroll assistance, scheduled meetings, Organized director-level meetings and assisted with compiling and distributing financial reports.

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Top 10 Best States for Information Technology Assistants

  1. Massachusetts
  2. District of Columbia
  3. Rhode Island
  4. Alaska
  5. Vermont
  6. Maryland
  7. New Jersey
  8. Delaware
  9. Connecticut
  10. New York
  • (647 jobs)
  • (413 jobs)
  • (77 jobs)
  • (57 jobs)
  • (41 jobs)
  • (575 jobs)
  • (523 jobs)
  • (74 jobs)
  • (194 jobs)
  • (934 jobs)

Information Technology Assistant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 11,533 Information Technology Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Information Technology Assistant Resume

View Resume Examples

Information Technology Assistant Demographics

Gender

Male

59.1%

Female

30.3%

Unknown

10.6%
Ethnicity

White

56.5%

Hispanic or Latino

16.2%

Asian

11.2%

Black or African American

11.0%

Unknown

5.0%
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Foreign Languages Spoken

Spanish

46.2%

French

10.8%

Mandarin

5.9%

Chinese

5.1%

German

5.1%

Arabic

4.7%

Cantonese

2.4%

Russian

2.3%

Portuguese

2.3%

Japanese

2.3%

Vietnamese

1.9%

Hindi

1.7%

Italian

1.7%

Urdu

1.7%

Korean

1.4%

Dari

1.0%

Amharic

1.0%

Filipino

0.9%

Turkish

0.7%

Armenian

0.7%
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Information Technology Assistant Education

Schools

University of Phoenix

15.0%

Northern Virginia Community College

5.9%

University of Houston

5.7%

University of Maryland - University College

5.5%

University of Massachusetts - Dartmouth

5.2%

George Mason University

5.2%

Pennsylvania State University

5.0%

Florida International University

4.4%

New York City College of Technology of the City University of New York

4.4%

University of Central Florida

4.3%

Arizona State University

4.3%

University of Illinois at Chicago

4.3%

Sinclair Community College

4.1%

University of Maryland - College Park

4.1%

Kaplan University

4.1%

San Francisco State University

4.0%

Strayer University

3.7%

Texas A&M University

3.6%

New York University

3.6%

Southern New Hampshire University

3.4%
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Majors

Computer Science

16.7%

Business

16.4%

Information Technology

12.6%

Computer Information Systems

10.2%

Computer Networking

4.5%

Computer Engineering

4.2%

Accounting

3.3%

Information Systems

3.3%

Communication

3.2%

Criminal Justice

3.2%

Psychology

3.1%

Electrical Engineering

3.0%

Management Information Systems

2.8%

Finance

2.4%

Graphic Design

2.3%

English

1.9%

Management

1.8%

Marketing

1.8%

Mechanical Engineering

1.8%

Liberal Arts

1.7%
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Degrees

Bachelors

48.5%

Other

18.6%

Associate

14.6%

Masters

12.5%

Certificate

3.5%

Diploma

1.5%

Doctorate

0.8%

License

0.2%
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