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Become An Information Technology Assistant

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Working As An Information Technology Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Information Technology Assistant Do At Nationwide

* 1. Prepares detailed specifications, requirements, scope documents and logic flowcharts for the development and implementation of the most complex application programs and modifications
* Conducts quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.
* Ensures the most complex project requirements are executable, testable, complete and not ambiguous
* Analyzes the most complex systems requirements and existing business processes and information systems and develops cost-effective information technology solutions
* Serves as the top-level expert in the analysis of the most complex application systems issues and provides technical solutions
* Validates the most complex requirements, including functional validation and traceability and consensus building
* Tests and analyzes each component/phase of the systems development life cycle including the project requirements, design and programs.
* Develops the most complex test strategies
* Executes the most complex tests according to established plans and scripts, documents and communicates results.
* Collaborates with developers and/or end users to determine appropriate solutions.
* Retests corrections to ensure problems are resolved
* Leads in the development, implementation and maintenance of complex test data files with valid and invalid records to thoroughly test program logic and verify system flow
* Leads activities related to User
* Centered Design Analysis including the following: Conceptual Design, including UCD and end-to-end experience design; Interaction Design, including Information architecture and workflow analysis; Visual Design, including page design and rapid prototyping
* Leads complex user research and validation, including usability testing and contextual inquiry/analysis
* Performs other duties as assigned

What Does An Information Technology Assistant Do At Bryant & Stratton

* Provide general software and hardware support to students and employees
* Manage user accounts and permissions using Microsoft Active Directory
* Ensure new hires have the necessary accounts, permissions, e-mail groups, and access cards
* Maintain IT equipment by replacing parts and/or contacting service company
* Maintain printers, in conjunction with facilities, by clearing paper jams, replacing toner, and re-stocking paper
* Deploy classroom hardware and software to meet academic needs for different classes and instructors
* Assist in building maintenance and/or projects as needed
* Occasional use of ladder, lifting, and crawling may be required
* Must have reliable transportation
* May need to travel to other campuses nearby
* Other duties as assigned

What Does An Information Technology Assistant Do At Conduent

* Daily tracking of incoming and outgoing IT equipment.
* Using asset management software to keep current inventory records
* Working with IT / Shipping / Operations to ensure equipment is properly received, tested and tracked.
* Working with Program Manager to ensure status of equipment.
* Daily duties may involve shipping, receiving, and testing of equipment.
* Preferred candidate will have IT, shipping, receiving and inventory knowledge.
* All other duties as assigned.
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
* For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form

What Does An Information Technology Assistant Do At Hire It People, LLC

* assisting agencies with the preparation of procurement documents;
* reviewing specifications/statements of work, purchase orders, change
* orders and related documents prepared by user agencies;
* reviewing payment documents for goods and services purchased;
* creating and editing technical specifications/statements of work and
* terms/conditions for the acquisition of Information Technology goods, services;
* modifying purchase documents prepared by County staff and professional
* service contractors;
* assisting in vendor negotiation sessions;
* drafting contracts for IT Procurement Officer or Purchasing Agent
* review;
* corresponding and meeting with County agencies and vendors;
* evaluating responses to County solicitations for goods, services and
* construction;
* assisting with vendor meetings, site inspections and pre-bid
* conferences;
* reviewing award memoranda;
* assisting in preparation of responses to protests and other vendor
* complaints ;
* and
* working on an as-needed basis with the County Attorney’s Office in
* contract preparation and contract disputes.
* Desirable

What Does An Information Technology Assistant Do At Cuny

* I.T.
* Assistants perform entry-level professional work in technology-related disciplines.
* While areas of specialization vary, typically I
* T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report.
* Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation.
* They have latitude for independent initiative and judgment, under supervision.
* This job is in CUNY's Classified Civil Service.
* The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
* CONTRACT TITLE
* IT Assistant
* FLSA
* Non-exempt
* CAMPUS SPECIFIC INFORMATION
* The Information Technology Department is currently accepting applications for a part-time IT Assistant position (25-hours/week).
* Under the supervision of the Help Desk Supervisor, the successful candidate will perform the following:
* Provide phone, remote PC and in-person technology support as part of a Help Desk team for operating systems, ERP (CUNYfirst) platforms, web applications, and PC/Mac/Printer/network issues.
* Provide support to Windows and Mac OS clients in a network environment, plus MS Office Suite, and well-known browsers.
* Prepare documentation; update assigned work orders and knowledge base with issues and resolutions.
* Support optimal operation of the IT department support team through timely problem resolution, escalation and follow up.
* Provide occasional field support to end users.
* Participate in technology project teams

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How To Become An Information Technology Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Assistant jobs

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Information Technology Assistant Career Paths

Information Technology Assistant
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology/Support Technician Information Technology Specialist Senior System Administrator
Data Center Manager
9 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Web Developer Systems Analyst Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Systems Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Technician Network Technician Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Web Developer Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Information Technology Manager Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Computer Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Technician Technical Support Specialist Systems Engineer
Senior Software Engineer
6 Yearsyrs
Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Specialist Network Engineer Systems Engineer
Systems Manager
7 Yearsyrs
Information Systems Technician Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Technical Support Technician Information Systems Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
Computer Technician Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Information Technology Assistant Demographics

Gender

  • Male

    68.2%
  • Female

    28.6%
  • Unknown

    3.1%

Ethnicity

  • White

    71.8%
  • Asian

    12.2%
  • Hispanic or Latino

    11.5%
  • Unknown

    3.6%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    43.7%
  • French

    10.7%
  • Chinese

    5.5%
  • Mandarin

    5.2%
  • German

    4.6%
  • Arabic

    4.6%
  • Cantonese

    3.1%
  • Italian

    2.8%
  • Vietnamese

    2.1%
  • Russian

    2.1%
  • Portuguese

    2.1%
  • Hindi

    1.8%
  • Korean

    1.8%
  • Dari

    1.8%
  • Japanese

    1.8%
  • Urdu

    1.8%
  • Filipino

    1.5%
  • Tagalog

    1.2%
  • Persian

    0.9%
  • Swedish

    0.6%
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Information Technology Assistant

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Information Technology Assistant Education

Information Technology Assistant

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Real Information Technology Assistant Salaries

Job Title Company Location Start Date Salary
SAP IT Business Assistant Specialist Frito-Lay North America, Inc. Plano, TX Jul 10, 2010 $98,000
IT Assistant Manager THK America, Inc. Schaumburg, IL Jan 05, 2010 $97,850
IT Assistant Manager THK America, Inc. Schaumburg, IL Sep 15, 2010 $97,850
IT Assistant Director Florida International University Miami, FL Feb 27, 2016 $82,478
It/Engineering Assistant Custom Group, Inc. Woburn, MA Sep 22, 2010 $77,730
IT Assistant Sonangol USA Company Houston, TX Sep 09, 2013 $72,592 -
$74,807
IT Assistant Manager Powertech America, Inc. West Point, GA Sep 02, 2015 $65,000
IT Assistant Manager Powertech America, Inc. West Point, GA Jan 09, 2016 $60,000
IT Assistant Naturex Inc. South Hackensack, NJ Dec 06, 2012 $51,666
IT Assistant/Database Manager Research Foundation of Cuny New York, NY Jul 18, 2012 $50,000
Information Technology Asst. Manager Portage Area Regional Transportation Authority Kent, OH Sep 21, 2016 $47,594
IT Assistant The City University of New York New York, NY May 31, 2014 $46,704

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Top Skills for An Information Technology Assistant

ComputerHardwareComputerSystemsNetworkPrintersCompanyWebsiteDataEntryCustomerServicePhoneCallsTroubleshootDeskSupportTechnicalSupportSetupActiveDirectoryLaptopsComputerLabInternetSQLServerOfficeSuppliesWindowsXPTechnicalIssuesHelpdesk

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Top Information Technology Assistant Skills

  1. Computer Hardware
  2. Computer Systems
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Identified and resolved computer hardware and software problems and performed required installations within the computer.
  • Analyze system logs and identifying potential issues with computer systems.
  • Configure and assign internet protocol addresses on computers and network printers.
  • Maintained company databases on the Windows 2000 company servers along with the company website developing Visual Basic applications.
  • Provided customer service to faculty and student by answering phones and completing data entry.

Top Information Technology Assistant Employers

Information Technology Assistant Videos

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