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Information technology assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical information technology assistant skills. We ranked the top skills for information technology assistants based on the percentage of resumes they appeared on. For example, 14.5% of information technology assistant resumes contained computer system as a skill. Continue reading to find out what skills an information technology assistant needs to be successful in the workplace.

15 information technology assistant skills for your resume and career

1. Computer System

Here's how information technology assistants use computer system:

Job duties Included: Radiology registration, assisting patients with registration papers and processing information into the hospital computer systems.
Ensured personnel security regulations as well as Information Assurance regulations are followed validating and approving access to Naval Computer Systems.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology assistants use customer service:

Produced invoices, managed vendors, processed checks, supported and supplemented corporate initiatives designed to achieve customer service objectives.
Generate monthly follow-up surveys for customers to provide useful feedback to enhance the technology department's customer service protocol.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how information technology assistants use data entry:

Performed data entry, payroll assistance, scheduled meetings, Organized director-level meetings and assisted with compiling and distributing financial reports.
Provide assistance to the Information Technology team including data analysis, security monitoring, data entry, and project management.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology assistants use troubleshoot:

Network Installation Upgraded and troubleshoot network and computer issues Built the Canadian Consulate General local intranet site
Performed hardware and software maintenance* Troubleshoot and correct hardware/software* Assist with the maintenance and operation of workstations

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology assistants use technical support:

Provided technical support to faculty and students, prepared conference rooms and audio/visual equipment for presentations, locate and loaned audio/visual materials
Operate data terminals for information pertaining to daily public safety operations, and general emergency technical support issues.

6. Network Printers

Here's how information technology assistants use network printers:

Handled service calls with vendors for all copiers and network printers for all 16 remote offices and headquarters.
Conducted periodic maintenance on 9 network printers HP4250, HP4515, and HP2350.

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7. Desk Support

Here's how information technology assistants use desk support:

Help desk support regarding computer software/hardware operation.
Provide front desk support to facility providers through performing abstracting of patient data for purpose of research and case studies.

8. PowerPoint

Here's how information technology assistants use powerpoint:

Assisted Business Analysts with database creation, PowerPoint presentations, and administrative planning.
Created and designed PowerPoint presentations for client presentations and training.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how information technology assistants use pos:

Worked closely with contractors installing/maintaining fiber lines, fiber transceivers, POS systems, and conduit channels.
Gained knowledge of Microsoft Excel, Microsoft Publisher, POS, and Adobe photo shop.

10. Computer Lab

A computer lab is a place where certain computer services are provided to a community, typically for academic learning and skills development. Computer labs are typically provided in educational institutes for the students to perform their computer-based course activities. Computer labs have several computers and smart devices for the users.

Here's how information technology assistants use computer lab:

Monitor activities and behavior of students during computer laboratories to ensure the physical and environmental safekeeping of students.
Provide computer lab support to check and analyze computers on campus for functionality and connectivity.

11. PCS

Here's how information technology assistants use pcs:

Provided end-user support for Microsoft-based PCs to include hardware and software installation and troubleshooting.
Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.

12. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how information technology assistants use hr:

Developed MS Access HR Personnel Data gathering application for the Office of Project Management based on CUNY First data.
Support the HR team with the managing and setting up the Integration of the newly acquired software called Infinity.

13. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how information technology assistants use lan:

Maintained monitoring and administration of LAN Internet connectivity and equipment.
Network Monitoring and Configurations for University LAN Network.

14. SQL

Here's how information technology assistants use sql:

Generated various informational email alerts from SQL database through triggers and stored procedures.
Updated database systems using a combination of SQL programming and data manipulation.

15. Computer Software

Here's how information technology assistants use computer software:

Recommended and scheduled missing system driver installations to ensure all computer software runs efficiently.
Provided support in identifying and correcting computer software and technical issues.

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What skills help Information Technology Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology assistant resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What information technology assistant skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology assistants need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an information technology assistant stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all information technology assistants possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of information technology assistant skills to add to your resume

The most important skills for an information technology assistant resume and required skills for an information technology assistant to have include:

Computer System
Customer Service
Data Entry
Troubleshoot
Technical Support
Network Printers
Desk Support
PowerPoint
POS
Computer Lab
PCS
HR
LAN
SQL
Computer Software
SharePoint

User Accounts
Office Equipment
Software Issues
HTML
Computer Equipment
Travel Arrangements
Windows Server
VoIP
Fax Machines
Expense Reports
Phone System
Technical Issues
Windows XP
CSS
Technical Problems
Network Connectivity

Linux
Photoshop
Software Installation
Software Applications
Ethernet
TCP/IP
Software Problems
VPN
Software Support
Network Issues
Computer Problems
JavaScript
Troubleshot
Network Troubleshooting
PHP
Network Problems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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