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Job outlook for information technology assistants in the United States
Information technology assistant job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected information technology assistant job growth rate is -8% from 2018-2028.
About -286,900 new jobs for information technology assistants are projected over the next decade.
Information technology assistant salaries have increased 12% for information technology assistants in the last 5 years.
There are over 110,719 information technology assistants currently employed in the United States.
There are 104,181 active information technology assistant job openings in the US.
The average information technology assistant salary is $39,574.
Are information technology assistant jobs in demand?
Information technology assistant job and salary trends over time
Information technology assistant jobs over time
Information technology assistant job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 110,719 | 0.03% |
| 2020 | 116,267 | 0.03% |
| 2019 | 86,459 | 0.03% |
| 2018 | 74,740 | 0.02% |
| 2017 | 71,410 | 0.02% |
Average information technology assistant salary over time
Information technology assistant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $39,574 | $19.03 | +3.1% |
| 2024 | $38,393 | $18.46 | +2.9% |
| 2023 | $37,313 | $17.94 | +2.9% |
| 2022 | $36,253 | $17.43 | +2.2% |
| 2021 | $35,469 | $17.05 | +2.7% |
Information technology assistant jobs by state
Most common states for information technology assistants
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 356 | 51% |
| 2 | Virginia | 8,470,020 | 2,190 | 26% |
| 3 | North Dakota | 755,393 | 199 | 26% |
| 4 | Massachusetts | 6,859,819 | 1,646 | 24% |
| 5 | Alaska | 739,795 | 174 | 24% |
| 6 | Vermont | 623,657 | 151 | 24% |
| 7 | Utah | 3,101,833 | 667 | 22% |
| 8 | New Hampshire | 1,342,795 | 295 | 22% |
| 9 | Rhode Island | 1,059,639 | 235 | 22% |
| 10 | Montana | 1,050,493 | 219 | 21% |
| 11 | Delaware | 961,939 | 200 | 21% |
| 12 | Wyoming | 579,315 | 120 | 21% |
| 13 | Washington | 7,405,743 | 1,463 | 20% |
| 14 | Colorado | 5,607,154 | 1,061 | 19% |
| 15 | Nebraska | 1,920,076 | 368 | 19% |
| 16 | South Dakota | 869,666 | 165 | 19% |
| 17 | Maryland | 6,052,177 | 1,062 | 18% |
| 18 | Oregon | 4,142,776 | 728 | 18% |
| 19 | Iowa | 3,145,711 | 567 | 18% |
| 20 | Hawaii | 1,427,538 | 245 | 17% |
Most common cities for information technology assistants
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Mililani Town | 1 | 4% | $60,440 |
| 2 | Kailua | 1 | 3% | $60,443 |
| 3 | Kaneohe | 1 | 3% | $60,442 |
| 4 | Altadena | 1 | 2% | $49,385 |
| 5 | Pearl City | 1 | 2% | $60,448 |
| 6 | Arlington Heights | 1 | 1% | $37,889 |
| 7 | Columbia | 1 | 1% | $41,718 |
| 8 | Fall River | 1 | 1% | $49,442 |
| 9 | Little Rock | 1 | 1% | $30,651 |
| 10 | New Haven | 1 | 1% | $42,959 |
| 11 | Portland | 1 | 1% | $34,358 |
| 12 | Chicago | 2 | 0% | $37,843 |
| 13 | Houston | 1 | 0% | $41,306 |
| 14 | New York | 1 | 0% | $45,280 |
| 15 | Sacramento | 1 | 0% | $48,696 |
Information Technology Assistant job outlook: Expert opinions
Our panel of information technology assistant experts
Governors State University
Palm Beach State College
University of New Haven
Western Illinois University
Texas A&M University San Antonio
Missouri University of Science & Technology
SUNY Oswego
University of Wisconsin - Milwaukee
Gannon University
University of North Carolina Greensboro
University of Oregon
Mount Saint Mary College
.JPG)
Cleveland State University
University of North Carolina at Charlotte
High Point University
University at Albany - SUNY
George Washington University
University of Arkansas at Little Rock
Rowan University
What general advice would you give to an Information Technology Assistant?
Rich Manprisio MPM, PMP: Soft skills are necessary always but in regard to technical skills I see AI having a more prevalent role in IT. Graduates will need to look for ways both to leverage AI to help deal with cybersecurity related issues in addition on how AI can aid in complete infrastructure tasks
What Information Technology Assistant skills would you recommend for someone trying to advance their career?
Rich Manprisio MPM, PMP: Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.
What will help Information Technology Assistants increase their earning potential?
Rich Manprisio MPM, PMP: Certifications help set you apart from other graduates. When just starting out focus on vendor neutral certifications that can show potential employers that you are willing to get the necessary additional certifications that are prevalent in the IT field.
What will help Information Technology Assistants increase their earning potential?
Jason Nichols PhD: Build your experience base through internships and industry projects, and brag about these experiences when you interview. Collect professional certificates to compliment your degree. Security and cloud computing are excellent areas to pursue these in right now. AI and machine learning as well, of course. Build a structured skillset in problem solving and critical thinking, and demonstrate this skillset in your discussions with future employers. Map all of these efforts into a coherent story about yourself in your applications, and how they have shaped you to be a tech-savvy business problem solver, with a strong understanding of both the business and the technology. This foundation prepares you for so very many roles in our field, and businesses recognize and actively seek out this profile in their job candidates. Use the resources available to you. If you need additional time for more formal training, join a masters program. Join us for a masters program, actually. Our AI in Business masters program is launching this Fall, and is open for enrollment currently. Visit us here to learn more: https://wpcarey.asu.edu/masters-programs/ai-business
Dwight Elliot
Professor: Information Management, Cybersecurity & LawPalm Beach State College
Homeland Security
What will help Information Technology Assistants increase their earning potential?
Dwight Elliot: Combination of Theoretical and Practical Knowledge: Ensure that you have a strong
combination of theoretical knowledge and practical hands-on skill sets. You must be able
to articulate your knowledge and experience well in an interview and demonstrate what
you are able to do. Be prepared to show examples of precious work that you have
produced or created.
b) Job Research: Always engage in continuous job search Online and in-person. Read
carefully the job description and determine how your background, knowledge and
experience fits best with the job you are reviewing. Customize your resume to that job if
you feel you have the appropriate matching skill sets. If you do not have all the skills sets
at the time, be willing to set mini-goals to gain those skills and update your resume when
you do add additional skills, then reapply to the appropriate jobs available.
c) Online Job Database: Gradually build your profile on various IT and Cybersecurity jobs
such as: www.dice.com, www.monster.com, and www.cyberseek.org and also at the
organizational and company website. Once you setup an Online profile it will make it
easier to reapply in the future for other jobs that are related to your background.
d) Keywords: Make sure you list certain keywords on your resume that matches the jobs, if
you have those skills, so when a HR representative reviews resumes you have the
appropriate terms on your resume that match the job and the algorithms can identify your
skill set. Only do this if you have the actual knowledge and skill can explain yourself in
an interview. Do not do this if you do not have the actual knowledge and skill, since
being asked a question in an interview that you are unqualified to answer is not a good
look for your career and could be detrimental.
e) Continuous Learning: Be willing to engage in continuous learning, studying beyond
your degree accomplishments, since learning never stops and technology continues to
change. Maybe also pursue certifications.
f) Professional Online Business Portfolio and Brand: Continue to build a strong Online
IT, Networking and Cybersecurity Portfolio, through websites such as Linked in for
example, and also your own secure website that shows demonstrations of the creative
work that you have done in the past for clients and other jobs.
g) IT , Networking and Cybersecurity Events, Seminars and Conferences: Be willing to
always continue to attend events, seminars and conferences (in person and virtual) and
actually meet industry professionals. Do a search these events Online at all times.
What general advice would you give to an Information Technology Assistant?
Dwight Elliot: In addition to the following 10 best practices from the article below, I would like to share the
following approach to career and job success that leads to maximization of salary during a
career:
a) Employers' Vision and Mission: Focus on understanding the vision and mission of the
organization you work for and what is important to them. If the idea, concept, or project
is important to them then it is important to you. Understand the history and background
of the company, the current project, financial and financial growth goals of the company,
who their competitors are, and what competitive edge the company have or some that you
can suggest. Do not just concentrate on what you want from the job (such as a good
salary, everyone says this). Make sure you are providing the employer with value, what
they want and need from you and in return you are laying the foundation and a strong
case for what you want and need from the job. This is an essential component of making
yourself valuable and marketable for salary increases and promotions based on your
performance and your measurable growth contribution to the organization.
b) Environmental Awareness and Communication with Stakeholders: Be sure you take
the time to learn the different internal and external stakeholders within the organization.
Understanding and respecting organizational structures as well as hierarchies and
following processes and communication protocols matter in an organization. You must
know who to speak to about what, when , where and how. Know your job well and how it
is related to the job of other people on your team. Understand and respect the role of all
individuals within the organization, especially those who are above you. If you do not yet
know their role within the organization begin to ask questions nicely of someone who
does know the players well and the history behind certain key positions. Get to learn the
written and unwritten rules. Saying the wrong thing to the wrong person could cost you a
job or be detrimental to your career in the long term. In the alternative, making a good
impression by communicating properly with the right person could open doors for you
now and in the future. This is an essential component of making yourself valuable and
marketable for salary increases and promotions based on your performance and your
measurable growth contribution to the organization.
c) Employer's View: Are You An Asset or Liability? Try your best to understand the
employer's point of view versus your own. Engage in micro level vs. macro level
comparative analysis as best you can. This means you make a concerted effort to think
about what is important to your employers or clients and how you can be instrumental in
meeting their needs at the highest level of performance, then think of how you can benefit
based on your valuable contribution. Ask yourself each day whether you are an asset to
the company or liability?, and be truly honest with yourself. What unique value do you
bring to the team, such as advanced data analytics skills, advanced accounting skills,
advanced technological skills, etc. Is there anything that you are doing that detracts from
this value that can make this valuable asset that you bring non-useful or non-impactful?
This is an essential component of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization.
d) Be Present Physically, Mentally and with Positive Energy: Please be sure that you are
showing up to work ahead of time or at least on time.
a. Physically Present: Many individuals lose job opportunities just based on their
inability to be present and accountable for work on time. High level employees
actually show up to work 30 minutes to an hour early on a consistent basis.
b. Mentally Present: While you are at work you need to be fully engaged in work
related activity. This means that you do not spend an inordinate amount of time on
your cellphone looking at non work related messages, such as social media and
non-work related text. This is not fair to the employer and you will not allow you
to maximize your contribution to the organization or put in the work necessary to
make yourself a valuable asset to the company. What you do with your time is
what you become.
c. Energy, Communication and Positive Presence: Be sure that your energy level
is monitored and you positive in your communications, since this ultimately
affects profits and losses if a customer does not return to do business with you or
an employer because of how they were treated. Your outlook and energy affect
your overall job performance, business and career growth and ultimately your
profits. All your roles within an organization require good communication and
customer service skills. Be sure that your energy level is uplifting, positive and
creates an atmosphere where customers and colleagues feel welcome to do
business with you. This is a "little" thing that can make a big difference.
e) E) Respectful: Ensure that you are respecting others in the same way and even more than
you want them to respect you. Give as much or more than you receive, and your career
will be even more fulfilling. Ultimately a person's attitude determines their altitude in
life.
These are essential components of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization..
f) Documentation of Biography, Website, Linkedin Portfolio and GitHub: Please be
sure that your are consistently updating you BIO, resume, LinkedIn, website or any other
form of professional documentation that ensures your accomplishments, achievements
and status is current and up to date. As you engage in professional development trainings,
gain certifications or additional degrees, and add additional experiences be sure to update
your profile so that you are maximizing your value.
Implementing these best practices consistently will help position you for salary increases and
promotions based on your performance and measurable growth contribution to the organization.
What Information Technology Assistant skills would you recommend for someone trying to advance their career?
Dwight Elliot: Core Skills Areas: data security, networking, software development, cybersecurity, systems
engineering, AI, data analytics, financial and risk analysis, security intelligence, GDPR
Certifications (some important ones):
1) CompTIA A+, Network+, Security+
2) Microsoft Certified: Security, Compliance, and Identity Fundamentals
3) Certified Information Systems Security Professional (CISSP)
4) Certified Information Security Manager (CISM)
5) Certified Information Systems Auditor (CISA)
6) Cisco Certified Internetwork Expert (CCIE)
7) Cisco Certified Network Associate (CCNA)
Soft Skills: honesty, integrity and trust, compliance, communication (in-person and live) then
virtual, patience, accountability and dependability, transparency, trainable and coachable,
teamwork, discipline, commitment, dedication, humility, time management, project management
Adrian Rusu
Professor, Alice E. and Michael J. Fisher Teaching Chair in Computer ScienceUniversity of New Haven
Computer Science
What general advice would you give to an Information Technology Assistant?
Adrian Rusu: By getting involved in internships, co-ops, or other potential real-world experiences in their field of interest, so they can obtain real-world experience beyond classroom during their studies. Generally, employers value graduates who already have relevant real-world experience and who therefore can easier adapt to job requirements.
What Information Technology Assistant skills would you recommend for someone trying to advance their career?
Adrian Rusu: Soft skills will be important as graduates will have the opportunity to interact with a variety of professionals and customers. Relating to and understanding customers' point of view is critical to their ability to deliver technical solutions that meet customers' needs.
In addition to soft skills, technical skills in high demand and emerging areas of interest will be important. Whether graduates have interest in developing information technology infrastructure, providing information security services, or getting involved in business analysis, they would need to deepen their technical skills in those areas.
What will help Information Technology Assistants increase their earning potential?
Adrian Rusu: Since an Information Systems degree covers a variety of different types of jobs, a graduate beginning their career has a variety of opportunities. My advice is to follow their interests and pursue jobs in their area of interest.
Hoyet Hemphill Ph.D.
IDT Program Coordinator and Graduate Advisor, Instructional Design and TechnologyWestern Illinois University
School of Engineering and Technology
What skills stand out on Information Technology Assistant resumes?
Hoyet Hemphill Ph.D.: The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills. Duties most seen include interpreting, summarizing, and communicating data analyses to clients, ability to create forms and strategies to help schools efficiently and effectively collect data, download, review, and interpret school-related data from assessment providers, school spreadsheets, and other systems.
The skills required majorly for the curriculum designer position include understanding by design principles for curriculum design, excellent interpersonal and communication skills, excellent writing skills, ability to create effective and fair assessment methods. The duties include collaborating effectively and extensively with internal and external partners, including content and specialty teams to ensure the curriculum is developed in accordance with all articulated quality standards, overseeing the review/feedback process for all subject curriculum, including coordination of teacher review teams, consensus building, conflict resolution, planning, and decision-making, etc.
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What skills will help Information Technology Assistants earn the most?
Robert Vinaja Ph.D.: My personal view is that instead of following the skills that command higher salaries, one should focus on a field that you like and feel at ease with. Instead of following the money, one should follow your heart, and money will eventually follow.
Christi Patton Luks
Professor (NTT) and Associate Chair for Academic AffairsMissouri University of Science & Technology
Linda & Bipin Doshi Department of Chemical & Biochemical Engineering
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Christi Patton Luks: I think that the pandemic has proven to everyone that online education can work. I think this will increase the number of undergraduates that want to take a course or two online while they are working on internship or co-op positions and professionals returning to school virtually for additional credentials and training. Some engineering jobs have been moved to work-from-home successfully, but many still need to be on site. Flexibility will continue, however.
What's a good job out of college for Information Technology Assistants?
Christi Patton Luks: A good job out of college is one that can be adapted to the individual's skills and interests and encourages them to stretch. Frequently, students think they want to work in a particular type of job. Once they have it, they discover that it was not what they thought it would be. Many companies rotate new employees through a variety of positions. Those are great for helping people find their own hidden talents. I know that I have discovered abilities that I would not have even attempted when I was 20.
How do you envision technology impacting Information Technology Assistants in the next 5 years?
Mario Bkassiny Ph.D.: There has been recently a great focus on certain engineering technologies that enable smart systems with fast communications abilities. This has led to a revolution in several technologies such as robotics, artificial intelligence, wireless communications and cloud computing. Innovation in these fields will be essential in the upcoming years in order to keep up with the social and economic needs of modern life. The benefits of these innovations will have a long-lasting effect on our society.
What general advice would you give to an Information Technology Assistant?
Mario Bkassiny Ph.D.: Young graduates should continuously seek every learning opportunity to enhance their professional skills. With the fast growth of engineering technology, it is important for engineers to remain up to date with the most recent innovations in their fields. The learning process does not stop at graduation, but instead, it extends beyond college to the workplace where engineers can gain expert knowledge in their fields.
Will there be an enduring impact of the coronavirus pandemic on Information Technology Assistants?
Derek Nazareth Ph.D.: The pandemic will have a lingering effect in several ways. The current holding pattern on hiring that characterizes many organizations will subside as organizations move towards normalcy. However, a number of practices that moved online will remain that way, due to convenience and cost, including recruitment and on-the-job training. Graduates will need to be more savvy in terms of working independently, as well as communicating and collaborating with others in remote fashion. Other practices that organizations were experimenting with pre-pandemic have become more prevalent in some cases. This includes reliance on consultants and external workers as embodied in the gig economy. That would mean more competition for graduates from outside the geographical area. On the flip side, it also offers graduates the opportunity to compete in remote markets.
What certifications/licenses/courses can have the biggest impact for Information Technology Assistants?
Derek Nazareth Ph.D.: General certifications are likely to be of little value in enhancing employability. Niche certifications, on the other hand, can be quite valuable, though they need to be well established and recognized. The TS-410 for example is will get you ahead if you are looking to work with SAP (a form of ERP software). There are a number of certifications popping up in the business analytics area, though none are well established, and it is unclear what impact they will have. One area that will experience sustained demand which has recognized certifications is information security. The (ISC)2 certifications are likely more valuable than others, but they are more advanced. CompTIA Security+ would represent an entry-level certification. In terms of coursework, business analytics is very much in demand, and provides the opportunity to work in a variety of industries.
What will help Information Technology Assistants increase their earning potential?
Derek Nazareth Ph.D.: Adaptability. We live in a world with constantly changing technology and evolving business practices. The traditional jobs of yore are no more. Being able to quickly acquire new skills, learn new technologies, and apply them to different contexts, will ensure sustained employability and the ability to move ahead.
Will there be an enduring impact of the coronavirus pandemic on Information Technology Assistants?
Dr. Stephen Frezza Ph.D.: YES. You will see more remote work for computing graduates. Consequently, the need for more remote teamwork experience with tools and projects will become more desirable.
What's a day at work look like for an Information Technology Assistant?
Dr. Stephen Frezza Ph.D.: This will be largely dependent on the company and industry. Many computing divisions are going to be slow to pulling people back to the office, but the balance of costs and benefits will get looked at more closely. Will the fully remote new employee model stick? I might be on the hopeful side here, but I hope not. The struggle being a new employee is that you need to absorb the culture of the new company; corporate and team culture matters, and is much harder to develop remotely.
Apoorva Patipati Ramesh
Lecturer & Director - Graduate ProgramsUniversity of North Carolina Greensboro
Department of Information Systems and Supply Chain Management
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Apoorva Patipati Ramesh: - Shift towards jobs in the IT industry.
- More IT professionals coming back to attain higher education.
- Organizations more comfortable with hiring interns.
What certifications/licenses/courses can have the biggest impact for Information Technology Assistants?
Apoorva Patipati Ramesh: For students, courses and certificates that provide hands-on experience in skills like Tableau, Python, R, etc. can have a very positive impact on job prospects. Some of our academic graduate certificates also align very closely with industry certifications such as CISSP, CompTIA Network+ etc. These are highly valuable assets to have.
Hayden Harker
Senior Instructor, Head Undergraduate AdvisorUniversity of Oregon
Department of Mathematics
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Hayden Harker: Students should consider remote jobs if not going to graduate school. I suspect many businesses will keep some positions as remote ones.
How have salaries changed over time for Information Technology Assistants?
Robin Rosenberg: In social sciences, the salaries have gone up marginally. This is not a field for people who want to make a fortune, but it is a great field for people who want to make a living while helping other people with the most challenging aspects of life.
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Robin Rosenberg: Biggest Trends: Tele-health is here to stay. More mental health services have been provided electronically than ever before and that trend is likely to continue even after the return of in-person counseling. Many clients may find it far more convenient to obtain counseling from the comfort of their own home, or to eliminate the travel time. More providers are now comfortable with the technology. While tele-health is not likely to completely replace in person counseling sessions, just as in medical treatment it will create another option.
Sathish Kumar Ph.D.
Associate Professor of Computer ScienceCleveland State University
Department of Electrical Engineering and Computer Science
What will help Information Technology Assistants increase their earning potential?
Sathish Kumar Ph.D.: While hard technical skills are needed to carry out basic job functions, soft skills such as verbal and written communication, critical thinking, and openness to other culture) are important to increase the professional's earning potential. Also, the professional should think how their work contributes to the bottom line of the organization and be able to communicate that value of their work to their employer.
Will there be an enduring impact of the coronavirus pandemic on Information Technology Assistants?
Sathish Kumar Ph.D.: I think the coronavirus pandemic has only accelerated the technology trends such as digital payment, tele health, ecommerce, telework, elearning, AI/Robotics etc., All these accelerations of the technology trends only increase the demand for the graduates especially for the graduates majoring in computer science, and information systems/technology.
I believe the concept of remote work and remote meetings is going to stay and has changed how one would be working and the new graduated or the junior professional should try to adapt or build the skills to be successful in the new work environment.
Dr. Patrick Madsen
Executive DirectorUniversity of North Carolina at Charlotte
University Career Center
What will help Information Technology Assistants increase their earning potential?
Dr. Patrick Madsen: What tends to help individuals do well in any field and increase their earning potential is to pay close attention to building a strong professional network, staying on top of the competencies/skills that the industry demands in candidates, and remembering to have a mindset of a "lifelong learner" - the future of work demands agile knowledge workers that are flexible to new situations and environments. The current pandemic is a perfect example of the need for an agile and flexible workforce.
Will there be an enduring impact of the coronavirus pandemic on Information Technology Assistants?
Dr. Michael Oudshoorn: I suspect that for Computer Science graduates that this is likely - in a positive sense. During the pandemic many businesses opted to have employees work from home for an extended period of time. Many of these organizations have found that productivity did not fall and they save costs. If no one goes into the office then you save money on cleaning, office supplies, utilities, and maybe even rent. I suspect that some employers will opt to continue having employees work from home after the pandemic is over and hence continue to save money. This creates an opportunity to develop software products to support these businesses either through the development of enhanced video conference and collaboration tools, or through industry specific tools to help increase productivity when one has remote workers. Also if you have staff working from home, then those staff members could literally be anywhere in the world, so this opens the door for graduates to work for an employee irrespective of where they might physically be located.
There was a large, and growing, demand for computing professionals before the pandemic www.bls.gov, and that need has not gone away! In fact, the demand for computing professionals such as Information security analysts is expected to grow by 31% in the next 10 years. There continues to be unfiled demand for computing professionals and the number of vacancies continues to grow paloaltoonline.com .
What certifications/licenses/courses can have the biggest impact for Information Technology Assistants?
Dr. Michael Oudshoorn: Current growth areas are cybersecurity and data science. We live in a world where much of our activity and data resides in an electronic format. This opens us up to cybercriminals who can harvest that information and profit from it. Cybersecurity is the discipline that will help protect us from these cyberattacks and their impacts. Data is collected by companies at an astounding rate. These companies want to be able to mine that data for useful information. Data scientists are that with the skill to manipulate these huge data sets and make sense of it all. In addition to these two hot areas, the demand for computer science graduates continues to increase steadily. Almost every product we buy is computer controlled and increasingly products such as your car are less of a mechanical device and more of a computational device - it won't be long before we see fully autonomous vehicles in the road transporting passengers to wherever they need to be.
The certifications that will help graduates the most is a degree in computer science, cybersecurity, or data science. A bachelor's degree is the ideal start but increasingly graduates need to think about enhancing their qualifications to the Masters level just to deal with the changes in the discipline. Professional development courses are another big impact certification that can shown continuous professional growth and currency in the discipline.
How have salaries changed over time for Information Technology Assistants?
Charalampos Chelmis: Computer scientists and engineers have seen a steady growth in salaries up to the years before the pandemic. Although I don't anticipate this trend to slow down, entry-level positions and positions whose profiles include a significant portion of remote activities may incur reduced salary as compared to on site positions.
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Charalampos Chelmis: The pandemic seems to have changed the long-term planning and thinking of technologically advanced companies, so I wouldn't be surprised if many of the "big" employers start offering permanent remote positions. At the same time, other companies may still value regular face to face interactions. I expect such companies to keep hiring for "traditional" jobs, but perhaps they will chose to postpone the start date of new employees or ask them to start out as a contractors in order to balance out pandemic-related uncertainties. Similarly, given that in-person interviews and job fairs are being replaced by remote recruiting, job hunters need to both improve their online presence as well as master their communication skills to make a positive impression to prospective employers in a limited time phone or video interview.
How have salaries changed over time for Information Technology Assistants?
Dr. Matthew Shirrell Ph.D.: Salaries have remained relatively constant, in general, compared to other lines of work. Educational leaders can expect to be well-paid, but they should also not go into educational leadership expecting to get rich. Educational leaders often work long hours, and are often expected to be on call at all hours of the day, including weekends. Relative to the amount of work that educational leaders engage in, and the challenges that educational leaders face, the compensation is not extraordinary. But educational leaders are rewarded in other ways, particularly by the influence their work can have on children and families.
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Dr. Matthew Shirrell Ph.D.: The market for educational leaders will remain strong, overall, but the skills that are valued by the job market may shift to some extent. I think that, given the pandemic and other events of the past year, there will be several areas in which job seekers in the field of educational leadership will be in particular demand. First, the past year has seen deep disruptions to schooling, and educational leaders have had to adapt and improvise to meet changing demands. One area in which this has taken place has been in educational leaders' work to ensure equitable and efficient access to online learning for all students and families. I believe that educational leaders with strong backgrounds, training, and understanding of educational technology will be particularly valued in the job market in coming years. Given the events of the past year, there will also continue to be a particular focus on diversity in the field. This will involve recruiting and retaining more diverse leaders, but also an increased attention to leaders' training around issues of diversity. I believe that job seekers who have strong training that has prepared them to work with and support an increasingly diverse student population will have an advantage in the job market. Finally, the trauma that the pandemic has inflicted on many children and families will make the job of educational leaders particularly important in the coming years. I believe that prospective leaders who understand socio-emotional development, and how schools can support the socio-emotional health of students and families, will also be well-positioned in the job market in the years to come.
What technical skills for an Information Technology Assistant stand out to employers?
Dr. Matthew Shirrell Ph.D.: I believe that technical skills are less important to employers in the field of educational leadership than are dispositions, experiences, and orientations to the work. School districts and others in the field of education are not necessarily looking for leaders with a set of particular technical skills, in my experience, beyond the obvious understanding of the nuts and bolts of school administration and some experience with instructional leadership. If the last year has shown anything, it is that the entire circumstances of schooling can change very quickly and unexpectedly. Potential leaders who have shown the ability and willingness to adapt to changing circumstances, whatever they may be, will be particularly valued, I think, by the job market in years to come. In addition, leaders' backgrounds, training, and understanding of the areas I previously described- technology; cultural, racial, linguistic, and socioeconomic diversity; and children's socio-emotional development - will all be valued by employers in the field.
How have salaries changed over time for Information Technology Assistants?
John Talburt Ph.D.: I see salaries continuing to rise for data skills, especially data science roles. Data science salaries are now on par with and sometimes more than salaires for programming and software development roles. Companies are beginning to value people who can build end-to-end solutions from customer requirements rather than those graduates highly trained in just one particular technology.
These are the major trends I see from the perspective of our programs.
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
John Talburt Ph.D.: I see demand for data skills rising significantly. Due to their training, most of our graduates are being hired for data roles including data governance, data quality, data analytics, master data management, and data science. From the supply side, the pandemic has significantly reduced the number of international students coming into our program. However, this has been more than compensated by the increase in domestic working professionals enrolling in our online graduate programs. It appears that data professionals working online from home see this as an opportunity to also enroll in online graduate programs to upgrade their degree credentials.
What technical skills for an Information Technology Assistant stand out to employers?
John Talburt Ph.D.: While employers like to see technical skills like Python and machine learning, they also value experience in more people-oriented and team skills like courses in change management, project management, data governance, and data quality management. These are areas where the technology problems are easier to solve than the cultural change issues.
Will there be an enduring impact of the coronavirus pandemic on Information Technology Assistants?
Patricia Coughlan: Human communication has experienced a paradigm shift due to the COVID 19 pandemic. Overly reliant "face to face" communication has shifted to embrace, even reluctantly, tech mediated communication. Yes, before the pandemic some of society was comfortable with emails and mobile phone use, while youthful society was more active on smartphones and social media, but now most everyone is experimenting and getting better at virtual communication. When the Oxford English Dictionary announced that it was not choosing one "Word of the Year" in 2020 but instead listed a series of words that reflect major societal change, it was not surprising to find many words related to workplace communication.
Words including unmute, remote, remotely, were up from previous years' usage by 300% or more (Collins, 2020). Plus, new words were coined and quickly became common place; Have you Zoomed? Were you Zoombombed? Clearly the popularity of workplace communication in our everyday speech shows that attitudes towards tech mediated communication has changed. The hesitance of both employers and jobseekers towards tech-mediated communication is no more. The barriers to using online professional resources or hosting/attending virtual events has diminished and is altering our notion of workspace and carbon footprints. Employers and jobseekers are seeing the potential benefits for maintaining brand relevance, posting timely information, and career networking. A new willingness to use tech is improving site navigation and personal online savviness. Competition in the workplace is now driven by deliberate acts of communication. Jobseekers are more conscious in the information they post.
Employers vet their job postings for accuracy and expectations to entice the most competitive of candidates. The ability at all hours of the day to seek jobs and hire employees from diverse global locations and times zones creates a cosmopolitan workforce. At the minimum, a best of all worlds approach that integrates tech-mediated platforms with "in person" components may exist after COVID-19 distancing restrictions are lifted. Future job opportunities will be better served through tech mediated communication platforms.
Collins, Barry. (2020). Zoom zings into the oxford dictionary words of the year. Forbes. Retrieved February 17, 2021, from forbes.com/sites/barrycollins/2020/11/23/zoom-zings-into-the-oxford-dictionary-words-of-the-year/?sh=5e8b0d78a465
What's a good job out of college for Information Technology Assistants?
Patricia Coughlan: Communication majors are posed for success in the current job market. The nature of the discipline focuses on understanding and executing effective messaging to diverse audiences, in varied contexts, and communication modes (traditional such as writing and new tech platforms such as social media). The ability to understand verbal, non-verbal and written communication positions a Communication major as ready to impact the needs of employers and their clientele in a variety of fields. Because of the broad nature of a Communication Studies degree, graduates have greater flexibility for their career paths and ultimately their earning potential. Typically, Communication majors have the ability to complete courses in strategic, interpersonal, organizational, political, business, health, leadership, small group, family, and intercultural communication. Having a large swath of these courses broadens a student's portfolio.
Moreover, Communication majors are trained to consider ethical issues, rhetorical arguments, diversity, the power of persuasion, social influence, and to conduct research. In today's climate their strengths in mass media and digital communities are in demand. Communication graduates are easily employed as assistants and leaders in Public Relations, Human Resources, Advertising, Politics, Marketing, Event Planning, Social Media, Healthcare, Jurisprudence, plus more. It is impossible to think of a field that does not have the need for effective communication. My advice to my students on how to increase their earning potential begins early when they are freshman - recognize that every company and person has a need to effectively tell their story and your major suits you to help them do just that!
What are the biggest trends we'll see in the Information Technology Assistant job market given the pandemic?
Patricia Coughlan: Without doubt the COVID-19 pandemic is impacting both professional and personal communication. For nearly a year, we have been sitting behind screens. And despite tense shoulders, eye fatigue, and tech-neck (that is a real thing), the challenging screen time has taught us how valuable it is to possess good communication skills and the need to improve our communicative actions. Now more than ever, my students are realizing that the underlying assumptions of interpersonal communication that you cannot not communicate - "Hey, what's that going on in your background" and that communication is an interdependent process - "Why haven't you answered my email" are true!
Good communication relies on creating structure to our messages and to ensuring open channels to initiate and maintain relationships. Good communication requires time and acts of deliberation.
As I teach a course specifically designed for graduating college seniors who are transitioning to the workplace, I stress these assumptions. The impact of the pandemic is measurable. No longer can soon-to-be graduates attend "face to face" career fairs or interviews. A new dependence on online "mediated" platforms has emerged. Beyond what people think, creating a strong, effective, professional, yet personal, online persona takes lots of time, requires clear structure, real effort, and frequent upkeep. In the past students would focus on creating a strong resume based upon current professional resume trends, signing up to attend a career fair, and deciding what to wear on the day of the event to ensure professional appearance. Now students still need the polished, structured resume and professional look, but they also need to search for online events to attend, and spend numerous hours creating a grammatically correct, visually appealing, and professional online presence. They need to professionally dress for a remote interview, make sure that their background is professional looking, test their technology, and log on in advance. Finding the right platform is a challenge too. Do they use Zippia, LinkedIn, Indeed, another career site, or numerous sites? So, this spring while filling out forms to graduate and completing their studies, all students - regardless of major - have to be actively engaged in "online self-branding."