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What does an information technology assistant do?

Updated January 8, 2025
8 min read
Quoted expert
Babak Beheshti Ph.D.

Computer systems are installed, operated, and maintained by an information technology (IT) assistant. Their responsibilities are complex, such as software and hardware configuring, setting up printers and routers, equipment repairs, and computer network user support. Their daily routine may include innovating new technologies, writing reports, and developing plans if there are system or network errors. IT assistants are network developers, innovators, and act as internet security for their department and other organizations.

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Information technology assistant responsibilities

Here are examples of responsibilities from real information technology assistant resumes:

  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Open a new branch, setting up workstations with VOIP and all necessities.
  • Used extensive knowledge of HTML and CSS to provide quality content for the company website.
  • Provide phone and email support to customers regarding cash drawers, receipt printers, and POS hardware.
  • Work closely with contractors installing/maintaining fiber lines, fiber transceivers, POS systems, and conduit channels.
  • Design, build, and maintain company website using HTML, CSS, PHP, MySQL, and digital media.
  • Prepare course work used to educate new users in basics of operating systems and software, VoIP phones and mobile devices.
  • Develop and maintain SharePoint site for company document control.
  • Resolve system problems and configure OS and applications software programs
  • Provide instructions to clients and troubleshoot and document installation problems.
  • Prepare PowerPoint and presentations internal and external meetings as needed.
  • Maintain monitoring and administration of LAN Internet connectivity and equipment.
  • Utilize GIS software to show economic influences base on spatial relationships
  • Counsele students on GIS relate questions, monitor laboratory activities.
  • Direct SharePoint database and maintain productive relationships with key internal stakeholders.

Information technology assistant skills and personality traits

We calculated that 15% of Information Technology Assistants are proficient in Computer System, Customer Service, and Data Entry. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.

We break down the percentage of Information Technology Assistants that have these skills listed on their resume here:

  • Computer System, 15%

    Job duties Included: Radiology registration, assisting patients with registration papers and processing information into the hospital computer systems.

  • Customer Service, 12%

    Produced invoices, managed vendors, processed checks, supported and supplemented corporate initiatives designed to achieve customer service objectives.

  • Data Entry, 8%

    Performed data entry, payroll assistance, scheduled meetings, Organized director-level meetings and assisted with compiling and distributing financial reports.

  • Troubleshoot, 7%

    Network Installation Upgraded and troubleshoot network and computer issues Built the Canadian Consulate General local intranet site

  • Technical Support, 5%

    Provided technical support to faculty and students, prepared conference rooms and audio/visual equipment for presentations, locate and loaned audio/visual materials

  • Network Printers, 5%

    Handled service calls with vendors for all copiers and network printers for all 16 remote offices and headquarters.

Most information technology assistants use their skills in "computer system," "customer service," and "data entry" to do their jobs. You can find more detail on essential information technology assistant responsibilities here:

Interpersonal skills. The most essential soft skill for an information technology assistant to carry out their responsibilities is interpersonal skills. This skill is important for the role because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, an information technology assistant resume shows how their duties depend on interpersonal skills: "assisted students and faculty in solving a variety of technical issues improved interpersonal communication with co-workers and clients"

Organizational skills. Another essential skill to perform information technology assistant duties is organizational skills. Information technology assistants responsibilities require that "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." Information technology assistants also use organizational skills in their role according to a real resume snippet: "managed and created user accounts and organizational units with group policy and active directory. "

Writing skills. Another skill that relates to the job responsibilities of information technology assistants is writing skills. This skill is critical to many everyday information technology assistant duties, as "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This example from a resume shows how this skill is used: "assisted with writing, editing, event planning, funding research, proposal development, and data entry. "

Most common information technology assistant skills

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Compare different information technology assistants

Information technology assistant vs. Help desk assistant

A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes. They update the system's features for optimal performance, keeping the costs within the budget goals, and develop initiatives to research on current trends. A technology coordinator must have excellent technical skills, identifying technological opportunities to meet the customers' demands and increase profits.

The annual salary of help desk assistants is $11,312 lower than the average salary of information technology assistants.While their salaries may differ, the common ground between information technology assistants and help desk assistants are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like computer system, customer service, and network printers.

While similarities exist, there are also some differences between information technology assistants and help desk assistant. For instance, information technology assistant responsibilities require skills such as "data entry," "troubleshoot," "technical support," and "pos." Whereas a help desk assistant is skilled in "help desk," "mac," "remote desktop," and "technical assistance." This is part of what separates the two careers.

Help desk assistants really shine in the government industry with an average salary of $39,527. Comparatively, information technology assistants tend to make the most money in the manufacturing industry with an average salary of $41,699.The education levels that help desk assistants earn slightly differ from information technology assistants. In particular, help desk assistants are 1.8% less likely to graduate with a Master's Degree than an information technology assistant. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

Information technology assistant vs. Technology coordinator

An administrative assistant/technical is primarily responsible for performing clerical and support tasks in a company, ensuring efficiency and timeliness. They must produce progress reports, process documentation, receive communication letters, manage schedules, and even greet visitors. There are also instances when an administrative assistant/technical has to answer calls and correspondence, respond to inquiries, address issues and concerns, and resolve them promptly and professionally. Furthermore, it is essential to maintain records of all transactions, coordinate with different departments, and adhere to the company's policies and regulations.

On average, technology coordinators earn a $30,478 higher salary than information technology assistants a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both information technology assistants and technology coordinators have skills such as "computer system," "customer service," and "data entry. "

Each career also uses different skills, according to real information technology assistant resumes. While information technology assistant responsibilities can utilize skills like "troubleshoot," "network printers," "desk support," and "pos," technology coordinators use skills like "professional development," "pc," "qa," and "mac."

Technology coordinators may earn a higher salary than information technology assistants, but technology coordinators earn the most pay in the manufacturing industry with an average salary of $79,809. On the other hand, information technology assistants receive higher pay in the manufacturing industry, where they earn an average salary of $41,699.Average education levels between the two professions vary. Technology coordinators tend to reach higher levels of education than information technology assistants. In fact, they're 7.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for information technology assistants in the next 3-5 years?

Babak Beheshti Ph.D.Babak Beheshti Ph.D. LinkedIn profile

Dean, Professor, New York Institute of Technology

-The enormous growth of IoT and wearables. The number of connected devices is expected to be more than 26 billion in 2020. That includes things like household appliances, controllable lighting, and much more. This trend is likely to continue as it is expected to see the industry grow to 661 billion dollars by 2021.

-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.

-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.

Information technology assistant vs. Administrative assistant/technical

A trading assistant is primarily in charge of performing support tasks for traders and participate in securing sales for a company. Their responsibilities typically revolve around liaising with clients through calls and correspondence to offer products and services, discussing specifications, negotiating billing plans, and processing payments. They must also assist traders by performing market research and analysis, preparing and processing documentation, arranging meetings and appointments, running errands, and resolving issues and concerns in adherence to the company's policies and regulations.

On average scale, administrative assistant/technicals bring in higher salaries than information technology assistants. In fact, they earn a $2,967 higher salary per year.By looking over several information technology assistants and administrative assistant/technicals resumes, we found that both roles require similar skills in their day-to-day duties, such as "computer system," "data entry," and "troubleshoot." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from information technology assistant resumes include skills like "customer service," "technical support," "network printers," and "desk support," whereas an administrative assistant/technical is more likely to list skills in "patients," "access database," "purchase orders," and "payroll. "

Administrative assistant/technicals earn the best pay in the manufacturing industry, where they command an average salary of $42,925. Information technology assistants earn the highest pay from the manufacturing industry, with an average salary of $41,699.administrative assistant/technicals typically earn similar educational levels compared to information technology assistants. Specifically, they're 1.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Information technology assistant vs. Trading assistant

Trading assistants typically earn higher pay than information technology assistants. On average, trading assistants earn a $62,071 higher salary per year.While their salaries may vary, information technology assistants and trading assistants both use similar skills to perform their duties. Resumes from both professions include skills like "powerpoint," "travel arrangements," and "expense reports. "

Even though a few skill sets overlap between information technology assistants and trading assistants, there are some differences that are important to note. For one, an information technology assistant might have more use for skills like "computer system," "customer service," "data entry," and "troubleshoot." Meanwhile, some responsibilities of trading assistants require skills like "trade shows," "p/l," "securities," and "portfolio. "

The finance industry tends to pay the highest salaries for trading assistants, with average annual pay of $110,070. Comparatively, the highest information technology assistant annual salary comes from the manufacturing industry.In general, trading assistants hold similar degree levels compared to information technology assistants. Trading assistants are 2.3% more likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.

Types of information technology assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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