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Become An Information Technology Associate

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Working As An Information Technology Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $82,911

    Average Salary

What Does An Information Technology Associate Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Associate Jobs

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Information Technology Associate Career Paths

Information Technology Associate
Business Analyst Product Manager Marketing Manager
Business Development Manager
9 Yearsyrs
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Web Developer Systems Analyst Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Information Systems Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Administrator Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Technology Technician Technical Support Specialist Project Manager
Program Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist Operations Manager
Senior Account Manager
7 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Technology Manager Project Manager
Senior Project Manager
12 Yearsyrs
Web Developer Senior Software Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Consultant Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as an Information Technology Associate?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Internship 12.7%
Associate 3.4%
Consultant 3.0%
Cashier 3.0%
Top Employers After
Consultant 7.2%
Internship 6.0%

Do you work as an Information Technology Associate?

Information Technology Associate Demographics

Gender

Male

70.3%

Female

27.6%

Unknown

2.2%
Ethnicity

White

55.7%

Hispanic or Latino

15.1%

Asian

13.4%

Black or African American

11.3%

Unknown

4.6%
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Languages Spoken

Spanish

42.9%

French

8.6%

Arabic

7.1%

Mandarin

5.7%

Hindi

4.3%

Portuguese

4.3%

Vietnamese

2.9%

Bengali

2.9%

Chinese

2.9%

German

2.9%

Japanese

2.9%

Marathi

1.4%

Gujarati

1.4%

Korean

1.4%

Akan

1.4%

Ukrainian

1.4%

Wolof

1.4%

Tigrinya

1.4%

Russian

1.4%

Filipino

1.4%
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Information Technology Associate Education

Schools

University of Phoenix

14.3%

University of Maryland - University College

7.8%

George Mason University

6.5%

George Washington University

5.8%

Pennsylvania State University

5.8%

University of Texas at Austin

5.8%

University of North Carolina at Greensboro

5.2%

Michigan State University

4.5%

Texas A&M University

4.5%

Kaplan University

4.5%

Northeastern University

4.5%

Ohio State University

3.9%

University of Illinois at Chicago

3.9%

Syracuse University

3.2%

Middle Tennessee State University

3.2%

Marist College

3.2%

Rochester Institute of Technology

3.2%

University of Maryland - College Park

3.2%

Virginia Polytechnic Institute and State University

3.2%

DePaul University

3.2%
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Majors

Business

18.5%

Computer Science

13.6%

Computer Information Systems

12.5%

Information Technology

11.9%

Management Information Systems

5.4%

Computer Networking

4.3%

Information Systems

4.1%

Electrical Engineering

3.8%

Finance

3.2%

Management

2.9%

Accounting

2.9%

Computer Engineering

2.8%

Project Management

2.7%

Communication

1.9%

Political Science

1.6%

Computer Applications

1.6%

Graphic Design

1.6%

Mathematics

1.5%

Marketing

1.5%

Computer Systems Security

1.5%
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Degrees

Bachelors

46.5%

Masters

18.4%

Other

17.5%

Associate

12.7%

Certificate

3.2%

Doctorate

1.3%

Diploma

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Associate Salaries

Job Title Company Location Start Date Salary
IT Associate Manager, Cognos & Data Warehouse W.J. Deutsch & Sons Ltd White Plains, NY Nov 16, 2015 $135,000 -
$155,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Jul 17, 2015 $130,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Jul 17, 2016 $130,000
Associate, IT Security/Vulnerability Morgan Stanley Services Group Inc. New York, NY Aug 25, 2016 $127,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 21, 2015 $126,700
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 02, 2015 $126,700
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 21, 2014 $126,700
Systems Associate, IT GDS Celgene Corporation Summit, NJ Jan 11, 2016 $125,578
Systems Associate, IT GDS Celgene Corporation Summit, NJ Jan 11, 2016 $125,568
Systems Associate, Global IT Manufacturing and Supply Chain Celgene Corporation Summit, NJ May 12, 2016 $125,000
Systems Associate, IT Applications Celgene Corporation Berkeley Heights, NJ Feb 08, 2016 $119,025
Information Technology Program Management Associate Two Sigma Investments, LP New York, NY Jul 11, 2016 $115,000
Information Technology Associate AQR Capital Management, LLC Greenwich, CT Feb 26, 2016 $110,000 -
$130,000
IT & Finance Associate Glynn Capital Management, LLC Menlo Park, CA Mar 08, 2016 $110,000
IT Audit Associate Alliancebernstein L.P. New York, NY Nov 24, 2015 $90,000 -
$110,000
Audit Associate-IT Alliancebernstein L.P. New York, NY Aug 21, 2015 $90,000 -
$110,000
Associate, Cmbs IT Deutsche Bank New York Branch New York, NY Jan 11, 2015 $90,000
IT Audit Senior Associate III Grant Thornton LLP San Jose, CA Sep 30, 2014 $87,000 -
$97,000
BAS IT Senior Audit Associate Grant Thornton LLP Minneapolis, MN Jan 08, 2016 $85,000 -
$95,000
BAS IT Senior Audit Associate Grant Thornton LLP Minneapolis, MN Aug 01, 2016 $85,000 -
$95,000
Information Technology Technical Associate Illinois State University Normal, IL Jul 18, 2016 $82,500
IT Technical Associate (Senior Application Architect) University of Illinois at Chicago Chicago, IL Jan 09, 2016 $81,520
IT Technical Associate University of Illinois at Chicago Chicago, IL Dec 15, 2013 $67,496
Business Advisory Services-IT Audit Senior Associate Grant Thornton LLP Dallas, TX Aug 15, 2016 $67,000
Business Advisory Services-IT Audit Senior Associate Grant Thornton LLP Philadelphia, PA Aug 15, 2016 $67,000
IT Technical Associate (Information Specialist) University of Illinois at Chicago Chicago, IL Dec 16, 2013 $66,267
IT Technical Associate Northern Illinois University DeKalb, IL Mar 16, 2014 $66,000
IT Associate, ADP Raymond James & Associates, Inc. Saint Petersburg, FL Aug 21, 2016 $65,478 -
$70,000
IT Technical Associate (Information Specialist) University of Illinois at Chicago Chicago, IL Dec 16, 2013 $65,367
Information Technology Technical Associate Illinois State University Normal, IL Feb 26, 2016 $65,004

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Top Skills for An Information Technology Associate

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  1. Computer
  2. Customer Service
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Led computer systems implementation and validation projects as well as global support for Regulatory, Records Management and Data Management.
  • Provide quality customer service while building Wells Fargo client relationships in an institutional retirement call center.
  • Coordinate website design and implementation with the Director of Communications.
  • Managed heterogeneous client/server CAD/CAM and PC network supporting 200 computer systems (Sun, HP, and PC).
  • Performed clerical duties, such as word processing, data entry, answering phones and filing multiple paper charts.

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