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Become An Information Technology Associate

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Working As An Information Technology Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Information Technology Associate Do At LP Search Partners

* Participate in all phases of IT audits in the Company's New York City Home Office, major data centers, field offices, and subsidiaries in the U
* S. and international locations.
* IT audits are focused on infrastructure, application systems, IT general controls, and processes.
* Specific responsibilities include: Participate in planning, scoping and executing IT audits under the direction of the audit in-charge.
* This includes interviewing clients, participating in process walkthroughs, documenting and assessing risks and controls, assessing system configurations and access, and evaluating and validating the design and operating effectiveness of application and IT general controls.
* Communicate efficiently with clients during and between audits

What Does An Information Technology Associate Do At General Dynamics Mission Systems

* The Information Technology Associate will assist with various initiatives and provide technical and project support to General Dynamics Mission Systems and our clients.
* Candidate will be expected to model Alignment, Value Creation, Honesty and Trust in partnering with the business to develop and execute on innovative solutions.
* Additional Responsibilities:Additional responsibilities across IT teams includes, but are not limited to, the following:
* Exercise creative thinking and ideation to advance our business performance
* Support the delivery of innovative, flexible, integrated solutions to meet customers changing business needs
* Follow established Information Technology policies and procedures during the delivery of services
* Identify potential areas of continuous improvement
* Be part of collaborative teams attending meetings as required

What Does An Information Technology Associate Do At Metlife

* Review IT change requests for accuracy based on defined and documented procedures and reject for cause or provide final approval as appropriate.
* Answer technical end user inquiries related to Change Management tools and process.
* At a Global level troubleshoot change control issues
* Participate in process improvement activities, i.e. discussions, assessments, brainstorming, improvement recommendations.
* Perform UAT and post implementation testing for Change process and tool improvements.
* Interact as needed with Business customers to understand effect of IT changes on Business processes.
* Assist in development and maintenance of end user technical documentation for the Change Management process.
* Produce and schedule Change Management reports as needed

What Does An Information Technology Associate Do At City Colleges of Chicago

* Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
* Maintains, installs and tests software applications on computer hardware throughout the college.
* Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
* Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
* Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
* Facilitates use of equipment for various internal and external events.
* Assembles and disassembles equipment on site before and after classes.
* Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
* Minimum of two years of related work experience.
* Knowledge and experience with supporting both Windows and Macintosh platforms.
* Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
* Sound verbal and written communication skills.
* Great team player and self-starter

What Does An Information Technology Associate Do At Alorica

* Responsible for maintaining, configuring, and upgrading computer systems.
* Perform minor computer repairs
* and coordinate vendor support for more critical repairs
* Responsible for maintaining and updating hardware and software inventories on desktop and server equipment
* Required to carry a cell phone/pager and be on call for emergencies
* Occasionally required to perform job duties outside of normal business hours
* Build and maintain positive relationships with customers and all internal departments to deliver a high level of service
* Physical movement of computer related equipment
* Meet departmental service level metrics

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How To Become An Information Technology Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Associate jobs

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Information Technology Associate Career Paths

Information Technology Associate
Business Analyst Product Manager Marketing Manager
Business Development Manager
9 Yearsyrs
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Web Developer Systems Analyst Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Information Systems Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Administrator Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Technology Technician Technical Support Specialist Project Manager
Program Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist Operations Manager
Senior Account Manager
7 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Technology Manager Project Manager
Senior Project Manager
12 Yearsyrs
Web Developer Senior Software Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Consultant Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Information Technology Associate Demographics

Gender

  • Male

    71.0%
  • Female

    26.8%
  • Unknown

    2.2%

Ethnicity

  • White

    72.2%
  • Asian

    13.0%
  • Hispanic or Latino

    11.0%
  • Unknown

    2.7%
  • Black or African American

    1.1%
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Languages Spoken

  • Spanish

    41.4%
  • French

    10.3%
  • Arabic

    6.9%
  • Hindi

    5.2%
  • Mandarin

    5.2%
  • Vietnamese

    3.4%
  • Bengali

    3.4%
  • Portuguese

    3.4%
  • Marathi

    1.7%
  • Gujarati

    1.7%
  • Korean

    1.7%
  • Akan

    1.7%
  • Ukrainian

    1.7%
  • Wolof

    1.7%
  • Tigrinya

    1.7%
  • Russian

    1.7%
  • Filipino

    1.7%
  • Greek

    1.7%
  • Carrier

    1.7%
  • Xiang

    1.7%
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Information Technology Associate

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Information Technology Associate Education

Information Technology Associate

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Real Information Technology Associate Salaries

Job Title Company Location Start Date Salary
Risk Information Technology Systems Associate S.A.C. Capital Advisors, L.P. Stamford, CT Jan 03, 2011 $144,000
IT Associate Manager, Cognos & Data Warehouse W.J. Deutsch & Sons Ltd White Plains, NY Nov 16, 2015 $135,000 -
$155,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Jul 17, 2016 $130,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Jul 17, 2015 $130,000
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 21, 2014 $126,700
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 21, 2015 $126,700
IT Associate (SAP Mm/Pp Analyst) Newmarket Services Corporation Richmond, VA Feb 02, 2015 $126,700
IT Associate Morgan Stanley & Co. LLC New York, NY Oct 01, 2011 $123,500
IT Associate Morgan Stanley & Co. LLC New York, NY Nov 15, 2011 $118,450
Information Technology Program Management Associate Two Sigma Investments, LP New York, NY Jul 11, 2016 $115,000
IT Developer, Associate Director Westlb AG New York, NY Feb 14, 2011 $114,000
IT & Finance Associate Glynn Capital Management, LLC Menlo Park, CA Mar 08, 2016 $110,000
Information Technology Associate AQR Capital Management, LLC Greenwich, CT Feb 26, 2016 $110,000 -
$130,000
IT Quantitative Associate Credit Suisse Securities (USA) LLC New York, NY Mar 23, 2012 $110,000
IT Senior Associate The City University of New York New York, NY Jun 03, 2016 $91,667
IT Senior Associate The City University of New York New York, NY Mar 06, 2014 $91,667
IT Associate Director Florida International University Miami, FL Jan 08, 2016 $90,000
Associate, Cmbs IT Deutsche Bank New York Branch New York, NY Jan 11, 2015 $90,000
I.T. Graduate Associate Citibank, N.A. Warren, NJ Apr 15, 2011 $85,000
IT Senior Associate The City University of New York New York, NY Sep 05, 2011 $81,121
IT Senior Associate The City University of New York New York, NY Dec 12, 2011 $81,121
I.T. Graduate Associate Citibank, N.A. Warren, NJ Apr 25, 2011 $80,311
Associate, IT Risk Management Meditology Service, LLC Philadelphia, PA Sep 09, 2016 $63,000
IT Management Associate Citicorp Credit Services, Inc. (USA) Jacksonville, FL Sep 01, 2014 $62,500
IT Management Associate Citicorp Credit Services, Inc. (USA) Jacksonville, FL Sep 07, 2013 $62,500
IT Management Associate Citicorp Credit Services, Inc. (USA) Jacksonville, FL Sep 09, 2015 $62,500
IT Management Associate Citicorp Credit Services, Inc. (USA) Blue Ash, OH Sep 07, 2013 $62,500
I.T. Management Associate Citicorp Credit Services, Inc. (USA) Blue Ash, OH Aug 01, 2014 $62,500

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Top Skills for An Information Technology Associate

ComputerHardwareCustomerServiceDeskSupportActiveDirectoryDataIntegrityPCRemoteSupportBackupWebSQLServerTechnicalSupportTroubleshootSetupInformationTechnologyComplianceFinancialHelpdeskProjectManagementVPNSharepoint

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Top Information Technology Associate Skills

  1. Computer Hardware
  2. Customer Service
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Configure computer hardware and software, troubleshooting related problems.
  • Provide quality customer service while building Wells Fargo client relationships in an institutional retirement call center.
  • Help Desk support via ticketing system.
  • Assigned and implemented security groups and new user permissions and security rights within Active Directory.
  • Ensured operational excellence by taking accountability for self and team s compliance, as well as accurate and timely data integrity.

Top Information Technology Associate Employers

Information Technology Associate Videos

Information Technology Associate Degree

Health Information Technology Associate Degree Program | Gateway Technical College

CQ - Health Information Technology Associate Degree

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