Information technology associate vs information technology/support technician

Differences between information technology associate and information technology/support technician duties and responsibilities

Information technology associate example responsibilities.

• Accomplish defect-free releases through careful planning, testing and QA efforts.
• Upgrade and maintain network hardware including Cisco manage switches, routers, and firewalls.
• Lead international, multi-organizational software testing teams through the SDLC, towards a production go-live.
• Manage and coordinate offshore resources in providing control validation testing for large retail company and SOX external audit.
• Manage workforce forecasting, scheduling, and load balancing for call activities, ensuring SLA and quality assurance metrics are meet.
• Manage security clearance for unit, conduct security investigation, and maintain security database.
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Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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