Top Information Technology Associate Skills

Below we've compiled a list of the most important skills for an Information Technology Associate. We ranked the top skills based on the percentage of Information Technology Associate resumes they appeared on. For example, 11.4% of Information Technology Associate resumes contained Computer Hardware as a skill. Let's find out what skills an Information Technology Associate actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Associate resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Information Technology Associate jobs:
  • Respond to individual user requests for assistance regarding computer hardware and/or software.
  • Configure computer hardware and software, troubleshooting related problems.
  • Provided computer hardware and software in person and remote technical support to students, administrators, faculty and staff.
  • Install, modify, repair and process updates for computer hardware and software.
  • Evaluate all computer hardware and software requests and facilitate all purchases.
  • Build and repair computer hardware; install software, as needed.
  • Provided consultative sales of computer hardware parts and repairs.
  • Installed new computer hardware for PC repair and upgrades.
  • Train staff on use of computer hardware and software.
  • Evaluated and installed computer hardware, network software, operating system software and softwareapplications.

Show More

2. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Associate jobs:
  • Developed networking and technology expertise, Delivering excellent customer service to a wide variety of clients.
  • Developed, documented, and implemented standard operating procedures and customer service guidelines.
  • Prioritize tasks/projects based customer needs, providing invaluable customer service experience.
  • Provided excellent customer service to all users and stakeholders.
  • Provided customer service for network security questions/issues.
  • Provide customer service excellence standards.
  • Collaborated with a leading Internet service provider, BellSouth.net, to design a business strategy to improve customer service.
  • Provided a full range of customer services to retail and corporate customers/clients.
  • Answer phones, Customer service, File, Collect payments from customers.
  • Receive help desk tickets and provide quick and effective customer service.
  • Provide excellent customer service skills to hundreds of shoppers every day.
  • Provide IT support and customer service to library staff and patrons.
  • Coordinate department moves of IT equipment Provided Great Customer Service and Communication Skills
  • Worked customer service for five years and three years' experience in the IT Department.
  • Managed and worked in a timely manner on student * Customer Service and professor computers.
  • Provided customer service for the executive MBA program at the University of Tennessee.
  • Provided inbound callers with excellent customer service and technical expertise for HP Brio and Vectra business computers.

Show More

3. Data Entry

high Demand
Here's how Data Entry is used in Information Technology Associate jobs:
  • Supervised a collaborative effort to analyze audit gift entry, donor data entry, internal and external financial reporting.
  • Received packages for storing inventory/data entry.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing multiple paper charts.
  • Implemented new tools using scripting languages (Such as VB and VBA) to manage redundant data entry.
  • Constructed an extensive Microsoft Access productivity report used to monitor the daily output of Data Entry employees.
  • Assist with general office work, data entry, answering common questions, and other IT duties.
  • Improved online data entry convenience by creating user interactive forms on Pentacle s website, using Acrobat.
  • Performed routine data quality checks to identify and correct data entry errors and to maintain data integrity.
  • Established and managed IT files and records by applying data entry and maintenance.

Show More

4. Technical Support

high Demand
Here's how Technical Support is used in Information Technology Associate jobs:
  • Provide technical support to administrators, faculty, students and team members throughout the technology development and implementation process.
  • Documented common technical support issues with resolution and standard business processes.
  • Provided technical support for on-site client in different domain network environment.
  • Provided technical support to University of Georgia owned equipment.
  • Provided technical support on-site and remotely.
  • Provide technical support & maintenance of production and development systems and administration of Microsoft environments, ensuring SLA targets are met.
  • Perform responsibilities of providing technical support to telephones, networks, servers, and other computing platforms.
  • Provide technical support for 150+ users and ensure proper maintenance of workstations, printers, and peripherals.
  • Serve as the primary technical support and training to Cato store, field and corporate employees.
  • Provided technical support on numerous Department of Defense (DOD) intelligence collection management programs.
  • Provided computer technical support in person, on the phone, and via remote assistance.
  • Supported Level Two data and technical support requests as assigned by the User Support Coordinator.
  • Provided remote technical support to users across a variety of environments and systems.
  • Provided level I technical support to user community of approximately 800-1000 end users.
  • Provided on-site technical support for all locations in the Dallas/Fort Worth area.
  • Provide assistance in resolving hardware and software problems with vendor technical support.
  • Provide technical support to students and staff members within the Law School.
  • Performed the duties of the Lead Developer and Business Technical Support simultaneously.
  • Create training and process documentation for end users and technical support staff.
  • Provide recommendations and technical support for hardware and software purchases.

Show More

5. PCS

high Demand
Here's how PCS is used in Information Technology Associate jobs:
  • Imaged PCs using System Center Configuration Manager.
  • Install new PCs, laptops, and peripherals for businesses across the state, worked as lead tech for some sites.
  • Set up and maintained computer labs, faculty and administration PCs, as well as student loaner laptops.
  • Maintain and create WIM files and updates of all PCs and laptops images for two locations.
  • Provided excellent service of installation & configuration of new PCs, printers and other equipment.
  • Ordered and deployed new registers, PCs, printers, laptops, and point-of-sale equipment.
  • Provide appropriate equipment quotes for PCs, printers, mobile devices to management when needed.
  • Imaged and backed up 300+ campus faculty, staff, and public PCs and Macs.
  • Travel to remote locations to troubleshoot and fix PCs, and resolve software issues.
  • Helped manage inventory and performed software and hardware upgrades on user PCs.
  • Ghosted a group of 20 PCs remotely using Ghost Console.
  • Keep inventory of all PCs, printers, and peripherals.
  • Build complete PCs and install corporate software.
  • Performed computer maintenance for Macs (OS X 10.5) and PCs (XP, 7, 8, 8.1).
  • Maintain IT resources (servers, switches, routers, firewalls, PCs, etc.)
  • Set up new PCs and laptops.
  • Repaired/re-installed and configure Microsoft Windows Operating Systems on desktops and notebookPCs.
  • Installed updated desktops PCs and networked the Computer Labs for the SSC Colclazier Building.
  • Image PCs using Altiris DS console and deploy to the business.
  • Solved multiple issues with company PCs and Macbooks.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Network Printers

high Demand
Here's how Network Printers is used in Information Technology Associate jobs:
  • Managed, maintained, and repaired over 120+ computers and 3 network printers at the largest student computer lab.
  • Maintain functionality for various smart phones, desktop PC's, network printers, servers, and notebooks.
  • Configure and maintain computer hardware, network printers and servers.
  • Configured scanning templates on network printers for users.
  • Install and support local and network printers.
  • Install, configured, repaired, troubleshot workstations, setting up TCP/IP network printers.
  • Configured network printers to operate on multiple subnets.
  • Performed Tape backup using VERITAS Backup Exec Installed and configured network printers Conducted and maintained site inventory
  • credit card readers, receipt printers, network printers) Setup and optimization of WLAN.

Show More

7. Desktop

high Demand
Here's how Desktop is used in Information Technology Associate jobs:
  • Performed desktop/notebook repair restoration, troubleshooting and enhancing technologies for homes and Miami-Dade County public Schools.
  • Provided desktop/end-user technical support in a variety of networking and messaging tools and applications.
  • Deployed new desktop computers and/or peripherals as directed.
  • Support and maintain desktops, laptops, printers, mobile devices, servers, Active Directory and various shrink wrap applications.
  • Managed GMOL work order queue (internal GM customers) for desktop/laptop/printer refreshes, software installs, inventory checks and updates.
  • Led a team of four desktop support analysts and provided continual insight, feedback, and resolutions for unresolved issues.
  • Provided T1/L1 - T2/L2 Desktop Support to a 5-Site agency with 100+ Staff within the City of San Francisco.
  • Integrated Windows 7 on laptops/desktop actively worked to resolve the bugs and managed the upgrades to ensure successful operation.
  • Aided in the maintenance of the school's network infrastructure, software, classroom desktop/component troubleshooting and repair.
  • Performed local setup and testing of desktop, server, and standard office and industry specific software.
  • Supported over 500 end user accounts, 300 plus laptops/desktops in 16 different locations within the U.S.A.
  • Maintain a user environment consisting of laptop and desktop computers running the standard suite of business applications.
  • Developed secure JAVA based web application with SSO functionality to fast track the desktop and network audit.
  • Provide technical support for laptop, desktops, and Mac users, including scientists & chemists.
  • Worked on Sourcing Desktop intelligence feature to extract real time reports on e-auctions and Supplier sourcing.
  • Delivered networking and desktop support to institution, as well as mainframe and account maintenance tasks.
  • Give technical support by phone and remote desktop sharing to Business Warehouse and BI users.
  • Performed desktop publishing tasks for customers using tools such as Adobe PageMaker and Microsoft Publisher.
  • Integrate Windows 7 on Dell laptops/desktops; monitor for bugs/upgrades to ensure proper working condition.
  • Crafted proposals for project management tools, virtual desktop infrastructures, & security policies.

Show More

8. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Associate jobs:
  • Create and maintain user/group accounts via active directory administration as well as ensuring they are assigned appropriate security.
  • Supported and maintained user account information including rights, security and systems groups within Microsoft Active Directory.
  • Assigned and implemented security groups and new user permissions and security rights within Active Directory.
  • Spearheaded new equipment installations and maintained Windows/UNIX servers; coordinated Active Directory security policies/upgrades.
  • Maintain user account security using Active Directory.
  • Provided Windows Active Directory management.
  • Provided account management with Active Directory and Microsoft Exchange and assist and educated end users on proper techniques for system operation.
  • Maintain the corporate active directory group policies as well as implement new policies as needed from IT management.
  • Type of business: Transportation / Logistics Duties: Help Desk Support / Server Administrator / Active Directory
  • Worked in co- ordination with Active Directory team to resolve some critical issues related to Central Servers.
  • Configured Users access to Active Directory groups to allow access to the correct hosted applications.
  • Create and manage new users on Active Directory and computer accounts in windows 2003/2008 environment.
  • Managed Active Directory for computers, users, groups, and printers for multiple locations.
  • Managed internal Windows servers including Active Directory, file, print and Exchange.
  • Assisted System Administrator in managing Microsoft Active Directory and Exchange Server 2007..
  • Maintain Active Directory domain and group policy deployment on multiple servers.
  • Verify and clean the Active Directory of the main server.
  • Create and reset users' accounts using Active Directory software.
  • Unlocked and reset passwords for users, using Active Directory.
  • Created/modified users, computers, and groups in Active Directory.

Show More

9. SQL

high Demand
Here's how SQL is used in Information Technology Associate jobs:
  • Leveraged SQL and Data manipulation knowledge to help improve efficiency.
  • Designed SQL Server instance-level, database-level and object-level security policies.
  • Produced SQL reports outlining informational requirements specified during client interviews.
  • Performed Data Analysis, Data Migration and data profiling using complex SQL on various sources systems including SQL Server and Teradata13.1.
  • Queried multiple databases in MS SQL, Oracle and several other database applications for performance and project completion data.
  • Developed Stored Procedures, Triggers and Functions and actively involved in tuning SQL queries, Stored Procedures, Triggers.
  • Converted applications reports from Crystal 9i to SQL Server Reporting Services (SSRS) using Information Systems InterI.
  • Planned and implemented a centralized, backup management system for SQL servers using SQL Server Reporting Services.
  • Developed the code as per the client's requirements using SQL, PL/SQL and Data Warehousing concepts.
  • Worked with Cost Engineering to develop and implement process improvement for various cost reports using SQL.
  • Used C# and SQL to create small applications for data submission and retrieval services.
  • Designed the database management system for 3 projects using MySQL and SQL Server Edition.
  • Write necessary SQL to retrieve objects (fields) in SAP BusinessObjects/Crystal designer tool.
  • Customized the PL/SQL Code objects as required and updated the relevant Documents.
  • Involved in converting the Visual basic Application to Python, MS SQL.
  • Created Python Scripts for data access using SQL and PL/SQL stored procedures.
  • Maintained live servers for website including a database server (MYSQL).
  • Account management, restore, roll-back remove, modify Microsoft SQL database.
  • Developed and executed SQL queries to retrieve data from the database.
  • Utilized PL/SQL with Oracle database for stored procedures and functions.

Show More

10. Troubleshoot

high Demand
Here's how Troubleshoot is used in Information Technology Associate jobs:
  • Created and maintained system documentations for all department used technologies, including installation, configuration, and appropriate troubleshooting steps.
  • Tested new software releases for store Operations/it and assisted with troubleshooting the Point-of-sale environments and merchandising systems.
  • Job duties included basic over-the-phone troubleshooting of common computer-related issues, including routine password resets.
  • Provided comprehensive technical support and essential diagnostic solutions in the troubleshooting of networks and devices.
  • Analyzed, researched and assisted senior staff and other associates with troubleshooting customer computer problems.
  • Conduct technical troubleshooting procedures to identify areas of concern and implement appropriate plan of action.
  • Worked on configuring, maintaining and troubleshooting of local development servers, software implementations.
  • Provided security and network support for students and staff including troubleshooting computers and printers.
  • Negotiated and managed technical equipment purchasing, installation, inventory, and troubleshooting.
  • Provide network analysis, internet and intranet security which includes security and troubleshooting.
  • Provided customer support, troubleshooting and administrative assistance to family-owned Apple retailer.
  • Network configuration, documentation, manage and troubleshooting applications and hardware experience.
  • Supported Database Administration and troubleshooting of Client Customer Master Database.
  • Provided technical support and troubleshooting services to cross-departmental management and staff
  • Support and troubleshooting any issues with HP/Dell/Apple/Toshiba/Samsung Notebooks etc.
  • Update and maintain troubleshooting and technical support documentation.
  • Assisted personnel worldwide with basic computer troubleshooting.
  • General network management and troubleshooting.
  • Provided customer support to callers in need of immediate service in troubleshooting technology problems (computers, software, etc.)
  • Organized patch panels and cables to create, an organized array of IDF's to ease troubleshooting for future maintenance.

Show More

11. Backup

high Demand
Here's how Backup is used in Information Technology Associate jobs:
  • Managed daily operation of data file backup server establishing a reliable file retrieval system.
  • Repaired corrupted drivers and restored computers using Windows System Backup and Restore.
  • Performed daily server backups utilizing NovaStor backup software.
  • Performed system backup and recovery procedures.
  • Managed Project to move previous online backup solution to current one, saving the company forty thousand dollars per ongoing years.
  • Support as backup Regulatory Staff when there are time critical projects, contributing off hour support to deliver the finals.
  • Experienced in setting up Storage Area Network (SAN)and NAS and file system backup and restore.
  • Performed server maintenance including data backups, shared network drives, FSMO roles, and domain controllers.
  • Designed, installed new storage and backup systems for data center migration, through NetApp to EMC.
  • Managed tape backups and restores for offices in New York, Philadelphia, Princeton and Toronto.
  • Centralized and standardized data center backup operations by implementing VERITAS NetBackup (Data Center Ed.)
  • Reduced costs by $57,000/year by streamlining Backup tape retrieval process via numerical organization of tapes.
  • Ensured daily backups ran, were stored safely off-site, and were prepared for next run.
  • Evaluated the feasibility of using X as a Service from the backup and recovery perspective.
  • Monitored servers, proactively dealt with network issues as they occurred, resolved backup issues.
  • Support included hardware replacement, system restores after a fatal crash and server backups.
  • Create procedures for backup and recovery for tape library and virtual tape library.
  • Provided backup to IT Department (Help Desk) and Office Service Departments.
  • Provide routine maintenance on network such as backup, archiving and data retrieval.
  • Managed and reviewed daily server backups on Windows Server 2003 and 2008 R2

Show More

12. Hardware Issues

high Demand
Here's how Hardware Issues is used in Information Technology Associate jobs:
  • Used model tracking records to determine frequently recurring hardware issues, which would be relayed to engineering team.
  • Diagnosed and resolved a variety of hardware issues from hard drives, memory, monitors, and video.
  • Help Desk lead for all proprietary software and hardware issues for a staff of approximately 100 users.
  • Provided on-site visits to resolve hardware issues and researched client issues to resolve complaints promptly.
  • Resolved various software and hardware issues
  • Responded to and logged IT direct tickets for Hardware issues.
  • Provided IT support for software/hardware issues.

Show More

13. Setup

high Demand
Here's how Setup is used in Information Technology Associate jobs:
  • Assisted students and faculty with computer issues Transport computers to different locations throughout the college campus Ensure proper setup of the computers
  • Led team that handled web, social media, video and graphics, setup and maintained network for the staff.
  • Led creation of browser extension rolled out nationwide to provide access to internal tools and reduce new-user setup times.
  • Established setup and provided support to expanded force that resulted in a 300% Sales Floor Growth.
  • Trained new employees on initial IHS setup, network resources and hardware and software support.
  • Ink & Toner, Printers business or personal use Display setups, price changes.
  • Reduced workstation setup time by staying alert to potential problem areas and developing solutions.
  • Participated in a conversion from internal email setup to Microsoft Office 365.
  • Coordinated the new hire technology processes including laptop and user account setup.
  • Managed support for the setup and configuration of video conferencing devices.
  • Assisted the Finance department with Quote/SWO/PR creation, vendor setup.
  • Installed, setup, and maintain the Blackberry server.
  • Provide support for client applications on an offshore setup.
  • Assist customers with scheduling and setup of VC meetings.
  • Configured and Setup New Hire Computers.
  • Configured new user laptop setups.
  • Configured Cisco ASA's and other Cisco devices to setup site-to-site communications and ensure proper communications between devices and different locations.
  • Work as liaison with LAM, LAM IT and Development; - Manage projects for new environment setup;
  • Led project that aligned applications setup across the telesales, internet, and mail applications channels.
  • Performed audio-visual setups including video conferencing, WebEx, and Polycoms.

Show More

14. Information Technology

high Demand
Here's how Information Technology is used in Information Technology Associate jobs:
  • Review of Information Technology, Financial and information Technology Risk and Security process to ensure compliance.
  • Analyze activities and processes in the formation and development of information technology and management policy.
  • Work on information technology projects that assist in improving efficiency within the company.
  • Worked in the information technology department and provided technical support to campus community.
  • Work directly with Director of Information Technology on other assigned projects.
  • Prepared budget estimates and project schedules for Shuttle Information Technology.
  • Assist Information Technology department with daily uprising tasks.
  • Work with the Office of Information Technology (OIT) software coordinator in tracking and implementing software licensing.
  • Manage all technological needs of the business, including: information technology, customer database, and networking.
  • Tested information technology general controls, automated controls, and key reports for multiple public and private companies.
  • Assisted in the screening and hiring process for Information Technology summer interns.
  • Associate in the information technology department of an investment bank.
  • Earned two Information Technology certifications: A-Plus and Network Plus.
  • Maintain, repair, and upgrade faulty information technology.
  • Associate of Applied Science in Information Technology
  • Provide and inforce new concepts beneficial to the firms Information Technology department.
  • Promoted from Campus Information Technology Associate I, November, 1998.
  • Lead associate for simultaneous SOC 1 attestation and information technology audit engagements within the financial services industry.

Show More

15. Windows XP

average Demand
Here's how Windows XP is used in Information Technology Associate jobs:
  • Worked on over 60 computers in the conversion process from Windows XP to Windows 7 transition on 3 different company sites.
  • Migrated existing workstations from Windows XP / Windows 7 to Windows 8.
  • Supervised Windows 2000 and Windows XP Professional roll out.
  • Experienced in deploying Windows XP and Windows 7 image.
  • Assisted users with Mac OS, Windows XP and Windows 7 issues.
  • Migrated OSes from: Windows XP to Windows 8.
  • Converted all of the Mortgage Banking teams from Windows NT to Windows XP.

Show More

16. User Accounts

average Demand
Here's how User Accounts is used in Information Technology Associate jobs:
  • Create new Active Directory user accounts for access to appropriate IT systems such as email and network resources.
  • Work with individuals to diagnose and troubleshoot problems with hardware, software, networking, and user accounts.
  • Created and maintained on average 2000 user accounts and policies in Windows Server 2003 environment.
  • Performed on boarding and off boarding user accounts according to IT Standard SOP and SLA.
  • Create and Destroy user accounts and application access on Finish Line network.
  • Managed VPN access and created user accounts on the FERI network.
  • Manage company user accounts, server management, and hardware assistance.
  • Maintain, update, suspend, and disable user accounts.
  • Managed employee user accounts and passwords on Microsoft Active Directory.
  • Reset and unlocked user accounts through Active Directory.
  • Enabled and disabled user accounts in various programs.
  • Set up user accounts and set up permissions.
  • Configure user accounts and permissions.
  • Managed network user accounts Facilitated computer training and wrote computer-training documents, as needed.
  • Set up user accounts in Active Directory and manage network security, remove viruses and install antivirus software.
  • Configure new computers and user accounts via Active Directory in a Windows 2003 server environment.
  • Manage inventory -Set up new user accounts

Show More

17. Helpdesk

average Demand
Here's how Helpdesk is used in Information Technology Associate jobs:
  • Served as the first line of escalation support for all department technology issues that could not be resolved by helpdesk support.
  • Entrusted as a member of a network team to provide helpdesk support to users across multiple locations throughout south-central Pennsylvania.
  • Worked as part of a helpdesk team responsible for managing print solutions and customized software for a variety of clients.
  • Performed problem management using Service-Now ITSM and Peregrine helpdesk Loaded tape media into automated tape libraries at multiple sites.
  • Promoted to coordinate and liaise between multiple technical and IT helpdesk teams to monitor trends and recurring issues.
  • Manage and recommend process improvement of third party solution for the business unit helpdesk and client support.
  • Managed internal helpdesk ticket system, when employees where having IT issues or needed new reports created.
  • Manage IT related tasks - Asset management, backup/disaster, office IT maintenance and helpdesk requests.
  • Utilized helpdesk ticketing system, BMC Remedy, to perform troubleshooting for various technical issues.
  • Supported on call assignments as well as provided helpdesk support using Peregrine Ticketing System.
  • Assist IT director with helpdesk and customer support management for School Climate Resource Center.
  • Served as an escalation path for other Helpdesk associates for difficult and complex issues.
  • Provided change, incident, and asset management using the ServiceNow helpdesk system.
  • Answered helpdesk calls, including troubleshooting issues over phone or remote access.
  • Maintain helpdesk management ticketing system for employees and clients seeking assistance.
  • Enter and manage the inventory and helpdesk tickets in AiM database.
  • Provided Helpdesk support to internal customers tracking trouble tickets to completion.
  • Provide direction and training for helpdesk Analysts and Associate team members.
  • Follow up with users on the status of helpdesk requests.
  • Ensured the smooth and effective functioning of the helpdesk.

Show More

18. Internal Controls

average Demand
Here's how Internal Controls is used in Information Technology Associate jobs:
  • Analyzed the effectiveness of IT internal controls, to ensure compliance with the organization's business objectives and risks.
  • Led teams of client and KPMG personnel through projects that identified and improve business processes and internal controls.
  • Assisted to improve the effectiveness and efficiency of internal controls and related processes.
  • Test key IT internal controls as part of the SOX 404 compliance.

Show More

19. OS

average Demand
Here's how OS is used in Information Technology Associate jobs:
  • Eliminated costly monetary costs, by analyzing and reporting of control weakness and performed corrective actions consistent with compliance reviews.
  • Created documentation for updated file processing procedures resulting in a smooth transition for all cross-functional teams in multiple locations.
  • Repaired Dell and HP server hardware including completely re-installing Windows Server software that significantly reduced support costs and downtime.
  • Designed student tracking system for all academic and financial records relating to graduate students in integrated Microsoft Access databases.
  • Identify and recommend additional security practices which may be implemented with minimal capital investment and/or opportunity cost.
  • Maintained cost-effectiveness of workstations with incremental component upgrades of current hardware and new equipment when necessary.
  • Coordinated with telecommunications vendor and internal staff to optimize telecommunication usage to help minimize overall cost.
  • Achieve significant cost savings and cost avoidance while maintaining/improving product quality and supplier service levels.
  • Outlined project schedules and monitored costs with emphasis on cost reduction and increased productivity.
  • Worked closely with departmental management teams to determine upcoming resource utilization needed and opportunities.
  • Participated in the installation of new security monitor system to improve loss mitigation statistics.
  • Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.
  • Delivered operational improvements and cost-cutting initiatives, and drove advancement of technological enhancements.
  • Analyzed budgets and evenly distributed responsibilities to ensure timely and cost-efficient project delivery.
  • Developed service delivery model to address inconsistent IT support across global office locations.
  • Participated in implementing a new college-wide email system based on Microsoft Exchange.
  • Develop business case justifications and cost / benefit analysis for IT initiatives.
  • Championed IT Cost Allocations to Internal Customers utilizing Activity-Based Costing paradigm.
  • Provide Risk Assessment memos for vulnerabilities discovered while monitoring the network.
  • Worked closely with management and executives in a corporate environment.

Show More

20. Sharepoint

average Demand
Here's how Sharepoint is used in Information Technology Associate jobs:
  • Documented and wrote internal and customer processes then published them to the company SharePoint site.
  • Managed the project to build and maintain a SharePoint site for the Technical Support department.
  • Created one of the first SharePoint environments in the Mortgage Bank Information Technology Divisions.
  • Documented and maintained team processes and procedures on team SharePoint site
  • Program team decided to utilize Microsoft's SharePoint product.
  • Coordinated project deliverables for a cross functional team involved in identifying illegal software on desktop equipment via SharePoint.
  • Worked the front desk to give support one on one to those having difficulties Managed IT Service Desk's SharePoint website.
  • Catalogued inventory to keep track of location and ownership of company assets using Excel and SharePoint site.
  • Key person for all SharePoint inquiries including sites, workflows, forms & permissions.
  • Managed a Sharepoint site for tracking the life-cycle of laboratory notebooks.

Show More

21. Project Management

average Demand
Here's how Project Management is used in Information Technology Associate jobs:
  • Coordinated the development of an interdependent work plan and managed various project management activities.
  • Project Management developer under supervision.
  • Provided recommendations to address issues around project management, architecture planning, and management of business demand on IT.
  • Managed all phases of the SDLC for two enhancement cycles of the Legal department's project management application.
  • Performed duties in application development, project management, and change management on numerous, Federal contracts.
  • Project Management: Managed as many as 3-4 overlapping projects at a Big Four accounting firm.
  • Team Project Management, Prototype design, testing and phased roll-out.
  • Perform project management duties including planning, scoping, and resource allocation for multi-national team.

Show More

22. VPN

average Demand
Here's how VPN is used in Information Technology Associate jobs:
  • Manage and administered Cisco firewalls/VPN connection using Cisco ASDM.
  • Monitored network configuration and stability; troubleshoot VPN.
  • Supported technologies include Windows 7, PC Hardware, VPN, Microsoft Office and other Oil and Gas related software.
  • Support and troubleshoot VPN, mobile wireless and virtual meeting technology for video conferencing and online meeting systems.
  • Use Open VPN to connect clients to the office from remote locations.
  • Worked with VPN and FTP setup for employees for remote network access.
  • Support, engineer, and maintain VPN and wireless networking environments.
  • Maintained VPN connectivity for remote access.
  • Supported Cisco switches and VPN.
  • Supported VPN connection for field staff
  • Resolve Connectivity issues (VPN, PAL, DSL) for WPRI-WCH and Caribbean region.
  • Supported mobile devices with email, Wi-Fi, cisco jabber, VPN and resolved mobile connection problem.
  • Resolved user s connectivity issues such as VPN, Meraki Wi-Fi, Cisco Jabber, remote access.
  • Provided remote access solution support: VPN, Terminal Services and Citrix.
  • Implemented and maintained remote connectivity solutions via RDP and VPNs.
  • Worked with a consultant in the rollout of Aventail VPN solution for a 35-user network.

Show More

23. Mac

average Demand
Here's how Mac is used in Information Technology Associate jobs:
  • Conducted computer refresh installs and upgrades by removing and replacing old computers with newly network-configured machines throughout the department.
  • Set up new computer machines and maintained printer functionality and troubleshooted the web-based documentation system.
  • Coordinated and assisted with regulatory applications for pharmaceutical customers submissions to regulatory authorities.
  • Work within the highly regulated pharmaceutical development and clinical trials industry.
  • Supported Macintosh computers allowing for a versatile computing environment.
  • Maintained database Systems for the Radiology/Pharmacy Departments.
  • Ticketed machines that needed troubleshooting.
  • Consulted with office administrators on number, placement, and user assignments of printers, copiers, and fax machines.
  • Installed and maintained equipment such as Avid editing machines, Swift Captioning machines, DVD burners, and tape decks.
  • Deployed printers, fax machines, and scanners through group policy on servers running Windows Server 2008 and 2012.
  • Work with all Health Services departments in their admissions and insurance programming, medical records, pharmacology, etc.
  • Maintain adequate office supplies, daily re-stocking of printers, copiers, fax machines and other equipment.
  • Ensured all Software, hardware, networking and Machinery were effectively operating for all associates.
  • Manage and maintain local network, including monitoring the optimal performance of all the machines.
  • Network Security, Repair and install network and local printers onto PC and Mac computers.
  • Assisted students with troubleshooting computer based issues for lab Mac and PC operating systems.
  • Job Description: Repair and service Macintosh and PC systems and printers.
  • Deployed and managed an array of servers running Mac OS X Server.
  • Assisted in maintaining acquisition cost for all medication in Pharmacy area.
  • As-needed troubleshooter for Excel macros linking sheets to a master inventory

Show More

24. Business Requirements

average Demand
Here's how Business Requirements is used in Information Technology Associate jobs:
  • Prepared risk analysis reviews which document the impact of security controls and policy recommendations on business requirements.
  • Created client-server risk management system using VB6 and translated business requirements into specific software components.
  • Captured business requirements for automation of the risk assessment process.
  • Collected business requirements and converted to platform level system requirements.
  • Reviewed Business requirements documents for the Internal Accounting systems.
  • Translated business requirements into software applications and models.
  • Analyzed the Business requirements and assisted QA Team lead in writing the Test Plans.
  • Developed and maintain code using COBOL and Assembler language to meet new business requirements.
  • Developed test plans based on business requirements and change requests for existing projects.
  • Customized PL/SQL Stored Objects as per the New Business Requirements.
  • Conducted customer meetings for business requirements gathering and knowledge transfer.

Show More

25. ERP

average Demand
Here's how ERP is used in Information Technology Associate jobs:
  • Designed and implemented Forefront Identity manager into enterprise with user, distribution group and security group management.
  • Supported the creation, installation, and maintenance of enterprise-level information systems.
  • Analyze complex enterprise environments from an information security perspective across various industries.
  • Instituted an Enterprise Architecture Committee for a 5,000 person professional services organization.
  • Prepared and consolidate PMO information into PowerPoint decks for C-level executives.
  • Designed PowerPoint presentations, training calendars & position training manual.
  • Participated in enterprise level server and network infrastructure implementation.
  • Co-designed, implemented and managed security for entire enterprise.
  • Assisted in technical aspects involved in editing PowerPoint presentations.
  • Evaluated new applications for the enterprise environment.
  • Developed and implemented enterprise-wide network management systems.
  • Provided issue, strategy and change management support to the FMO System Team for the Navy ERP (SAP) implementation.
  • Worked in the OBIEE Enterprise Manager deploying the repository after the senior developers had merged and reviewed the repository.
  • Utilized Enterprise Manager Grid Control for monitoring, configuration control, backup schedules, as well as performance monitoring.
  • Assisted customers with various enterprise equipment installations (Cisco, HP, Dell, EMC, etc.)
  • Entered over 3000 devices, part numbers, and process inspection plans for IQS Quality ERP system implementation.
  • Created and Leveraged SQL PowerPoint, practice examples, and practice database for use within the company.
  • Provided administration support for data encryption using WAVE Enterprise Encryption software, EFS and Dell Data Protection.
  • Monitor backups of desktop workstations, research stations, and laptops using available enterprise backup tools.
  • Produced reports with spreadsheets, graphs and charts that enhanced the readability and interpretation of data.

Show More

26. LAN

average Demand
Here's how LAN is used in Information Technology Associate jobs:
  • Executed numerous price analyses on CALEA software functionality developed by major telecommunication vendors to support law enforcement's electronic surveillance needs.
  • Created and monitored database maintenance plans for checking database integrity, data optimization, rebuilding indexes, and updating statistics.
  • Continued vigilance in providing a high level accuracy in data input for customer guidance to proper insurance policy.
  • Developed and executed test plans for functionality validation, user acceptance, unit testing and integration testing.
  • Formulated strategic plan and recommended future developments for FPPS and briefed senior government management team on findings.
  • Reviewed remediation plans developed by the audit entities to determine if control weaknesses have been appropriately addressed.
  • Managed product definition, requirements gathering, and performance validation that streamlined human resources planning activities
  • Provided general LAN/WAN administration tasks while performing hardware and software evaluations and made recommendations.
  • Deploy Cisco Wireless network with LAN controller to improve performance and simplify wireless management.
  • Helped establish annual audit plan for core competency areas using risk assessment methodology.
  • Executed risk-based work plans and provided internal control and process improvement recommendations.
  • Developed project resource plans and maintained project expenditures against approved budgets.
  • Managed the transition of one of the company's biggest IT migrations - the plan to move into more improved mobility.
  • Evaluate plans for and provision of logistical support for feasibility, efficiency, and economy, and develop alternatives when required.
  • Evaluate and test business processes and business controls to identify areas of risk and developing appropriate remediation plan for the risks.
  • Developed and executed a plan to retire & refresh more than 200 computers that have reached their end of life.
  • Plan and perform review of IT systems and applications to identify weaknesses and opportunities to develop recommendations for corrective actions.
  • Drafted state of Maryland's first RFP to compete switched local dial tone services as a result of regulatory reform.
  • Managed internal reporting of $1B Workforce Deck that tracked Labor Productivity, Financial Expenditures, and Labor Expense Plans/Targets.
  • Plan, direct, and provide support for the main worship, small group activities, and individual Lay counseling.

Show More

27. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Information Technology Associate jobs:
  • Network Supported several different versions of operating systems, and LAN environments, including IPX and TCP/IP communications.
  • Joined systems to Global Domain and configured TCP/IP for Intranet/Internet connectivity.
  • Installed & administered a full package of Time & Attendance products to 34 branches, connected entirely by TCP/IP protocol.
  • Discovered and resolved various network issues with TCP/IP, DNS, DHCP, and WINS configuration that were causing network outages.
  • Monitor and troubleshoot TCP/IP, remote connectivity, client/server environments, email, remote control software, printer hardware and software.
  • Implemented a PC interface to clients network comprised of VAX and SUN hosts using Locus PCI software and TCP/IP protocol.

Show More

28. Vmware

average Demand
Here's how Vmware is used in Information Technology Associate jobs:
  • Managed tablet distribution, content, and environment in VMwareAirwatch.
  • Converted datacenter containing 47 physical servers to a VMWare ESX 4.0 environment running on 6 HP blades with HP lefthand storage.
  • Virtualized server environment utilizing VMware vSphere and IBM SAN.
  • Consolidate physical to virtual servers with VmWare 4 in an environment of over 500 machines.
  • Build and maintain Windows servers including VmWare.
  • Administrated virtual machines and servers in VMWARE.

Show More

29. Voip

average Demand
Here's how Voip is used in Information Technology Associate jobs:
  • Provide administrative support in preparation for new staff, including setting up work stations, including VOIP telephone equipment.
  • Installed WAP, patched network cables, installed printers, configured computers, and installed VoIP phones.
  • Update, configure and maintain Cisco Network, ASA Firewall, VOIP and Wireless.
  • Helped facilitate and transition the existing PBX system to a VoIP phone system.
  • Implemented VOIP phone configuration in Call Manager server and maintained phone system.
  • Project leader for deploying VOIP to new locations.
  • Support and maintain Avaya VOIP and Modular Messaging system- add/delete/modify accounts, system-wide changes, backups, and maintenance.
  • Support Broadview Phone VoIP System & Zendesk Interface Off-Site Support for corner shop Internet Connectivity Issues

Show More

30. Unix

low Demand
Here's how Unix is used in Information Technology Associate jobs:
  • Perform follow-up work for previously performed audits, including UNIX and Mainframe system audits.
  • Worked as a Unix Technical Consultant role performing Code reviews, Design decisions.
  • Created Unix Shell Scripts for scheduling various data cleansing script and loading process.
  • Facilitated operations of main offices running under UNIX and MS - DOS.
  • Configured printers for network use as well as printing from Unix.
  • Performed security testing on Mainframe, UNIX and Oracle platforms.
  • Developed various UNIX Shell Scripts to automate the routine tasks.
  • Assembled several Unix servers and loaded OS's.
  • Navigated through syslog's using basic UNIX commands to assist customers with investigations surrounding suspicious activities on servers.
  • Liased with Systems Support to process mainframe data across Unix Server and FTP to remote site.
  • Controlled and monitored MVS/JES2, JES3, and UNIX systems in large-scale datacenter.
  • Performed installation, configuration and maintenance of UNIX/PC based servers and clients.
  • Program with C/C++/Fortran under UNIX for data processing and parallel computing.
  • Connected the PEM to OS390, Unix, Unisys, Tandem, HPOpenview and ECS.
  • Designed and wrote Sybperl (Sybase Perl) scripts that populate Sybase tables with raw data from flat files in UNIX

Show More

31. Firewall

low Demand
Here's how Firewall is used in Information Technology Associate jobs:
  • Configured ASA 5512 firewalls that protected the Bechtel network while increasing cross-company collaboration in a DMZ network.
  • Tested and handled different Wi-Fi protocols and enabling of firewall services on the servers.
  • Upgrade and maintain network hardware including Cisco managed switches, routers, and firewalls.
  • Configured ASA 5505 firewalls that protected multiple internal networks from external threats.
  • Install router and firewall, including monitoring network connection and intrusion.
  • Reduced spam and ads by deploying Barracuda Firewall Spam filter.
  • Managed Sonicwall firewall appliance by configuring and setting up necessary rules for networked peripherals.
  • Managed web content, SMTP gateway, firewall, and encryption servers within DMZ and other restricted network zones.
  • Work on hardware firewall devices like Cyberoam CR100i, Cyberoam CR250i.

Show More

32. Linux

low Demand
Here's how Linux is used in Information Technology Associate jobs:
  • Learned installation and use of Linux distributions based Operating Systems.
  • Install, configure and integrate Active Directory with disparate system respectively: o Linux Red Hat Samba o Lotus Notes Domino
  • Developed understanding of ITGC's across multiple platforms, including in Oracle DB, Unix/Linux and Windows Active Directory.
  • Work on several platform computers with Linux, Mac OSX, and Windows.
  • Handled daily backups using Backup Exec on various Windows & Linux servers.
  • Developed and modified Linux shell scripts as per the Customer requirements.
  • Supported Windows 7, Mac OS and Linux servers and workstations.
  • Resolved hardware and software issues on Android, Chrome OS, iOS, Linux, Mac OS, and Windows.
  • SAP DB / MS DB NT, Unix / Linux DB)
  • Migrated all the above order book systems from Solaris/Sparc architecture to Linux/Intel platform.
  • Deployed Linux and Windows virtual machines in VMWare vSphere.
  • Rotated as an AIX systemadministrator for 6 months and helped remediate security alerts on Linux, AIX, and Solaris servers.

Show More

33. SOX

low Demand
Here's how SOX is used in Information Technology Associate jobs:
  • Performed general controls oversight to verify compliance with SOX provisions and professional standards.
  • Managed and coordinated offshore resources in providing control validation testing for large retail company and SOX external audit.
  • Performed penetration testing, SAS70 and PCI engagements, SOX compliance and IT Security Program start-up functions.
  • Performed application and general controls testing on ITGC, SOC 1, and SOX 404 engagements.
  • Managed teams of onshore and offshore resources, working on multiple SOX engagements simultaneously.
  • Provided support for the SOX quarterly self assessment and certification program.
  • Work as backup manager for SOX IT initiative.
  • Provided SOX testing and documentation for processes.
  • Coordinated tests for SOX controls.
  • Performed all work functions adhering to GMP, GLP, GCP & SOX guidelines.
  • Performed SAS 70 and (SOX) audits of fortune 500 companies.
  • Performed SOX 404 compliance audit services for internal and external audit clients on application and IT general control reviews.
  • Appointed lead of a major account and drove planning and execution of compliance testing for Sarbanes-Oxley (SOX).
  • Educate non-SOX IT stakeholders on Business Critical controls in place, risks, and benefits of adequate control environment.
  • Work in the assessment of Application Controls, and IT General Controls related to SOX Compliance.
  • Tested application and general IT control for SOX and FSA clients.
  • Performed Sarbanes Oxley (SOX) and SAS70 (SSAE 16) review/audits - SOC1 reports for fortune 500 organizations.

Show More

34. Suite

low Demand
Here's how Suite is used in Information Technology Associate jobs:
  • Trained users on Microsoft Office Suites, Lotus Office Suite, and Windows 3.1.
  • Utilized Microsoft Test Manager and Visual Studio Test Suite to develop test cases.
  • Trained attendees on how to use Microsoft Office suite effectively and efficiently.
  • Trained users with all MS Office Suite applications.
  • Implemented on-going information system management techniques by developing processes and procedures well-suited for high volumes of data.
  • Worked in Application Development Group and developed Monthly Server Analysis Monitoring and Reporting on multiple Suites.
  • Install setup windows operating systems, Microsoft office suite, Smartboard Notebook software.
  • Process Modeling and Process design in Appian BPM Suite.
  • Install windows Xp, Vista, 7, 8, 10, Microsoft office suite, Adobe.
  • Applied innovative tools including VMWare virtualization and OPNET analytical tool suite to ensure goals were met.
  • Worked with and taught Microsoft Office Suite Disassembled and reassembled computer hardware Directed department calls Submitted work tickets Troubleshoot software issues

Show More

35. Computer System

low Demand
Here's how Computer System is used in Information Technology Associate jobs:
  • Led computer systems implementation and validation projects as well as global support for Regulatory, Records Management and Data Management.
  • Managed heterogeneous client/server CAD/CAM and PC network supporting 200 computer systems (Sun, HP, and PC).
  • End users computer system support after transfer of computer equipment, peripherals and user accounts.
  • Network and computer systems administrators are responsible for the day-to-day operation of these networks.
  • Installed and updated computer systems for corporate offices around the Seattle area.
  • Assist information systems staff in maintaining, and/or repairing computer systems.
  • Repaired and maintained of hardware in computer systems for clients.
  • Maintained and updated computer systems and website.
  • Identified and resolved complex technical problems, defining computer systems and software deployment standards for all staff computers.
  • De-cabled and re-cabled all components of complex and multiple computer systems.
  • Review new loans for application to computer system and subsequent balancing .
  • Performed computer system validation; knowledge of SDLC methodology and workflow.
  • team responsible for all internal computer systems and LAN.
  • Document calls in computer system called trakker.
  • team supporting the IT organization with change management activities, computer systems validation activities.
  • Stock & Replenish floor counter displays Organize & Maintain Stock room Organize Visual displays Maintain Computer Systems

Show More

36. Software Applications

low Demand
Here's how Software Applications is used in Information Technology Associate jobs:
  • Handled all operations of school computers and copiers including software applications.
  • Applied service packs, patches and software updates to all Windows NT/2000 systems and software applications.
  • Root cause analysis for Epic Systems software applications to identify risks and create corrective actions.
  • Help test new and existing hardware and accompanying software applications.
  • Deploy software applications using Altiris NS console.
  • Prepared and coordinated installation of company equipment, lines, and software applications needed to meet business system requirements.

Show More

37. Citrix

low Demand
Here's how Citrix is used in Information Technology Associate jobs:
  • Performed Citrix and Exchange administration.
  • Provide software application support for EHR and Citrix with excellent understanding and able to fit the specifications of different operating systems.
  • Performed application support for CSM software including Citrix, Samson & QuikView, Microsoft Office 2007 & 2010.
  • Assist users in a Citrix based environment to ensure they are able to work.
  • Install Citrix to allow remote access to the clinical portion Paragon.
  • Administered Citrix Metaframe Server 1.8, MS Exchange 5.5, NT4.0 and Terminal Servers.

Show More

38. Asset Management

low Demand
Here's how Asset Management is used in Information Technology Associate jobs:
  • Helped coordinate designing, publishing and enforcing the policies, processes and procedures as it related to IT Asset Management.
  • Performed IT and service-desk tasks in addition to performing research and asset management.
  • Calculated stocks, bonds, and cash through the asset management calculator.
  • Contributed to IT project planning and asset management.
  • Created asset management portfolios for clients.
  • Perform IT asset management on excel.
  • Evaluated the IT Asset Management(ITAM) initiative to address a regulatory request.
  • Distribute software assets to users globally with the use of Asset Management Tool Tivoli.
  • Maintained Asset Management control for all hardware devices within the depatment.

Show More

39. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Information Technology Associate jobs:
  • Open, track, and close trouble tickets; ensure problem ownership and promoting end-user satisfaction.
  • Created scripts to open trouble tickets, create emails, and to read incoming mail.
  • Create and maintains trouble tickets on a daily basis.
  • created daily trouble tickets to keep track of task at hand, resolving the issues for different departments.
  • Create, modify, and resolve trouble tickets in a timely manner.
  • Responded to trouble tickets on videoconferencing equipment.

Show More

40. Html

low Demand
Here's how Html is used in Information Technology Associate jobs:
  • Developed a project in HTML and Java language entitled: Online Gas Booking System and Prisoners and Wardens Management System.
  • Used Standard HTML formatting to update and perform maintenance on the company website on a regular basis.
  • Developed and maintained web sites with Active Server Pages, HTML, Cold Fusion and JavaScript.
  • Led a training class on HTML web design to fellow EDS/HP team members.
  • Designed custom web pages and action buttons using JSP and HTML.
  • Create responsive websites and user interfaces by using standard HTML/CSS practices.
  • Clean up HTML/CSS code, and assign metadata to content.
  • Course curriculum included Front page & HTML training.
  • Educated faculty and staff on HTML and CSS.
  • Web site updating and editing using few languages such as XML, HTML, and CSS
  • Developed webpages for projects being developed using HTML, CSS and JavaScript.
  • Programmed in PHP, MySQL, Wordpress, HTML, CSS, and Javascript.
  • Maintained and updated company web site utilizing Joomla and by editing HTML and CSS code."

Show More

41. Information Security

low Demand
Here's how Information Security is used in Information Technology Associate jobs:
  • Developed techniques and procedures for conducting information security risk assessments
  • Conducted detailed risk analysis of the Information Security (IS) environment assessed by client's Internal Audit group.
  • Analyze, review, and document information security logs, bringing any discrepancies to upper management's attention.
  • Revised information security policies and procedures to align with an industry framework(s).
  • Ensured HIPPA information security guidelines were strictly adhered and complied with.
  • Create and manage project plans Review Information Security policies and procedures

Show More

42. DNS

low Demand
Here's how DNS is used in Information Technology Associate jobs:
  • Created a DNS record and assigned IP addresses using DCHP server.
  • Reduced network brittleness by championing connectivity redundancy and diversity and FQDN DNS best practices.
  • Provided Remote Desktop and Remote Assistance capability including Dynamic DNS.
  • Configured primary and secondary DNS servers.
  • Completed enterprise-wide bureau DNS redesign.
  • Worked with Windows 2003 Server: administered AD, set up file and print sharing, worked with DHCP and DNS.

Show More

43. Android

low Demand
Here's how Android is used in Information Technology Associate jobs:
  • Configured and troubleshot exchange issues on Android and IOS devices.
  • Teach public classes on mobile technology and Android OS.
  • Developed Carpool system for Company Designed and Developed Quiz Application for Android.
  • Provided end user support across Europe on HP hardware running Windows 7, MacBooks, iPhones, iPads and Android devices.
  • Take 5" App: Created an android application that conveys PG&E core values for the IT Hackathon.

Show More

44. Javascript

low Demand
Here's how Javascript is used in Information Technology Associate jobs:
  • Developed JSP templates and Javascript form validation routines, resulting in easy access to error data by users in readable format.
  • Developed several modules for news publishing using Java Web Servlets, JSP and Javascript.
  • Implemented various Validation Controls for form validation and implemented custom validation controls using Object Oriented JavaScript.
  • Web application design and development using Lotus Domino and JavaScript.
  • Developed organizational chart for employee database in JavaScript/ColdFusion.
  • Developed and customized web input pages and search engines using ASP, Cold Fusion, JavaScript, JAVA, and Perl.

Show More

45. SAS

low Demand
Here's how SAS is used in Information Technology Associate jobs:
  • Assessed risks to critical systems; assisted in developing and implementing disaster recovery plans.
  • Performed activities associated with print functions and proactively led quarterly disaster recovery projects.
  • Executed remote system reboot tests to ensure effective disaster recover procedures.
  • Maintained backup systems, and formulated disaster recovery plans.
  • Developed and tested Disaster Recovery Policy for European offices.
  • Reviewed and assessed external audit entity SAS70 (now SSAE16) and ISO 27001 audit documentation for audit reliance.
  • Develop and maintain Business Continuity, Disaster Recovery, and Emergency Response plans for major retail company.
  • Supported disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
  • Facilitated employee training in use of statistical software and data cleaning techniques (SAS, Access).
  • Network Support for all major technical issues, included power outages, system failures and disaster recovery.
  • Configure & manage standby database for disaster recovery & business continuity (Data Guard).
  • Perform data backups and disaster recovery operations, using Norton Ghost.
  • Presented SAS 70 results to Bank Management and Board of Auditors.
  • Assembled and disassembles equipment on site before and after classes.
  • Utilize SAS abilities to perform Statistical Analysis on multiple projects.
  • Implement a disaster recovery plan with regular testing of backups.
  • Coordinated hardware repair to and tracked issues to resolution Performed disaster recovery tape procedures as part of business continuity tests.
  • Assisted with implementation of disaster recovery plan Designed and implemented a low risk security plan.
  • Redesigned risk assessment process to incorporate Price Waterhouse Coopers (PwC) fraud mitigation strategies (SAS99).
  • Worked on multiple SAS 70 and Sarbanes Oxley 404 Audit Engagements.

Show More

46. Phone System

low Demand
Here's how Phone System is used in Information Technology Associate jobs:
  • Maintain Toshiba PBX phone system, mobile phone device and account support.
  • Worked on phone systems, setting up and moving users.
  • Assist in installation and maintenance of telephone system.
  • Insure that all restaurant/office phone systems are working correctly and contacting phone companies and/or alarm companies for any necessary repair needed.
  • Managed Avaya IP Phone System and Honeywell Security Access Card System.
  • Maintain and program Avaya phone system when necessary.
  • Updated and maintained web site Installed hardware and software Updated and maintained Listen's Lucent Technology Phone System

Show More

47. Lotus Notes

low Demand
Here's how Lotus Notes is used in Information Technology Associate jobs:
  • Completed multiple roll-outs, responsible for ongoing administration of Lotus Notes 4.5 Email application for three hundred fifty developers.
  • Assisted end users with setup, configuration and implementing archiving of their e-mail database on Lotus Notes.
  • Developed a troubleshooting format for Lotus Notes e-mail and Windows 2000 Operating System problems.
  • Trained users with Lotus Notes version 4 - 6.5.
  • Configure and support Lotus Notes clients\Outlook Clients.
  • Completed client email migration from Lotus Notes to MS Office 365 and Lync for internal communications.

Show More

48. Infrastructure

low Demand
Here's how Infrastructure is used in Information Technology Associate jobs:
  • Increased efficiency of tracking retail IT infrastructure in a team by implementation of standardized asset management techniques.
  • Stabilized and documented all aspects of IT infrastructure to assist with Business Continuity & Disaster recovery efforts.
  • Developed and implemented computer infrastructure and networks between headquarters and branches in South Florida.
  • Coordinated or supervised installations, troubleshooting and changes within network infrastructure.
  • Maintained and monitored the wireless network and other server infrastructure.
  • Applied appropriate practices in the installation of fiber/copper infrastructure.
  • Managed / Trained junior technicians supporting infrastructure and applications.
  • Specialize in IT infrastructure and satellite communication service.
  • Coordinated and installed rack infrastructure and server hardware.
  • Installed, maintained and managed cabling infrastructure databases.
  • Participate in infrastructure design, planning, coordination and oversight and review of campus building wireless upgrades and new installations.
  • Document and test internal IT controls to ensure the security and continuity of entire information systems infrastructure in HIPPA environment.
  • Planned, prepared and assisted LightPath in the installation of VoIP infrastructure required for a new telephone and Internet services
  • Reorganize networking infrastructure and standardize computer rooms along with monitoring and alerting systems for flood, heat and humidity.
  • Assisted with the daily operation of the LAN through monitoring and troubleshooting current infrastructure including Wi-Fi and data services.
  • Perform IT Infrastructure Audits for the Credit Services, aka Discover Card, division of Morgan Stanley.
  • Served as the technical lead of infrastructure projects while supervising and delegating tasks to technician peers.
  • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
  • Assisted with maintenance and administration of IT Infrastructure including LAN/WAN hardware and server operating systems.
  • Organized Carrier's internal infrastructure efforts concerning server refreshes and software updates for 2000+ servers.

Show More

49. POS

low Demand
Here's how POS is used in Information Technology Associate jobs:
  • Saved company $1.2 million; analyzed current and historical tracking data; uncovered process inefficiencies that positively impacted bottom-line results.
  • Analyze and provide meaningful input on security solution purchases, implementations, and deployments relating to device security posturing.
  • Developed innovative SQL-stored procedures involved in the delivery of live trading position data to clients and business development groups.
  • Evaluated and proposed hardware and software solutions; provided input on resource requirements and implementation strategies.
  • Work with client management on multiple engagements to identify potential risks and recommendations post- testing.
  • Identified security risks and exposures by participating in security reviews, evaluations and risk assessments.
  • Championed and implemented money-saving processes, including emailed subscription renewals which eliminated postage costs.
  • Perform market research and create project proposals for security technologies for potential hardware/software procurement.
  • Sourced candidates through Internet posting/research, networking, career fairs, manage agency relationships/negotiations.
  • Develop administrative, intervention, progress and proposed implementation maps as per demand.
  • Performed data analysis of the data repository and identified and resolved data issues.
  • Validated strategic risk model quality by developing alternate/prototype risk model for regression purposes.
  • Possess advanced knowledge of Windows Office applications and operating system level.
  • Position required good organizational, written, and oral communication skills.
  • Conducted research to identify appropriate vendors and options contributing to proposals.
  • Established processes & managed newly created Global Publishing Insight Coordinator position.
  • Composed comprehensive documentation for journal querying application to improve productivity.
  • Managed and organized confidential information for auditing purposes.
  • Collaborated with customers to provide positive results.
  • Developed project proposal to accommodate schedule/budget changes.

Show More

20 Most Common Skill for an Information Technology Associate

Computer Hardware15.9%
Customer Service7.9%
Data Entry7.1%
Technical Support6.2%
PCS6.1%
Network Printers6%
Desktop5.8%
Active Directory5.3%

Typical Skill-Sets Required For An Information Technology Associate

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
11.4%
11.4%
2
2
Customer Service
Customer Service
5.6%
5.6%
3
3
Data Entry
Data Entry
5.1%
5.1%
4
4
Technical Support
Technical Support
4.4%
4.4%
5
5
PCS
PCS
4.4%
4.4%
6
6
Network Printers
Network Printers
4.3%
4.3%
7
7
Desktop
Desktop
4.2%
4.2%
8
8
Active Directory
Active Directory
3.8%
3.8%
9
9
SQL
SQL
3.2%
3.2%
10
10
Troubleshoot
Troubleshoot
3.2%
3.2%
11
11
Backup
Backup
2.9%
2.9%
12
12
Hardware Issues
Hardware Issues
2.8%
2.8%
13
13
Setup
Setup
2.7%
2.7%
14
14
Information Technology
Information Technology
2.6%
2.6%
15
15
Windows XP
Windows XP
2.6%
2.6%
16
16
User Accounts
User Accounts
2.2%
2.2%
17
17
Helpdesk
Helpdesk
1.6%
1.6%
18
18
Internal Controls
Internal Controls
1.6%
1.6%
19
19
OS
OS
1.5%
1.5%
20
20
Sharepoint
Sharepoint
1.5%
1.5%
21
21
Project Management
Project Management
1.4%
1.4%
22
22
VPN
VPN
1.4%
1.4%
23
23
Mac
Mac
1.4%
1.4%
24
24
Business Requirements
Business Requirements
1.3%
1.3%
25
25
ERP
ERP
1.3%
1.3%
26
26
LAN
LAN
1.3%
1.3%
27
27
Tcp/Ip
Tcp/Ip
1.2%
1.2%
28
28
Vmware
Vmware
1.2%
1.2%
29
29
Voip
Voip
1.2%
1.2%
30
30
Unix
Unix
1.1%
1.1%
31
31
Firewall
Firewall
1.1%
1.1%
32
32
Linux
Linux
1.1%
1.1%
33
33
SOX
SOX
1.1%
1.1%
34
34
Suite
Suite
1%
1%
35
35
Computer System
Computer System
1%
1%
36
36
Software Applications
Software Applications
1%
1%
37
37
Citrix
Citrix
1%
1%
38
38
Asset Management
Asset Management
1%
1%
39
39
Trouble Tickets
Trouble Tickets
0.9%
0.9%
40
40
Html
Html
0.9%
0.9%
41
41
Information Security
Information Security
0.8%
0.8%
42
42
DNS
DNS
0.7%
0.7%
43
43
Android
Android
0.6%
0.6%
44
44
Javascript
Javascript
0.6%
0.6%
45
45
SAS
SAS
0.6%
0.6%
46
46
Phone System
Phone System
0.5%
0.5%
47
47
Lotus Notes
Lotus Notes
0.5%
0.5%
48
48
Infrastructure
Infrastructure
0.5%
0.5%
49
49
POS
POS
0.5%
0.5%

27,855 Information Technology Associate Jobs

Where do you want to work?