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What Does an Information Technology Associate Do?

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OverviewResponsibilitiesResume Examples

An information technology (IT) associate is a professional who assists in the management of an IT infrastructure of an organization. IT associates are required to provide support and maintenance of network and wireless infrastructure as well as manage the technical side of an organization's web content platform. They must assist in the management of the inventory of equipment that can include computer desktops, projectors, copiers, and printers. IT associates should also communicate with staff members so that they can respond to their IT needs as well as provide maintenance and support.

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Information Technology Associate Responsibilities

Here are examples of responsibilities from real information technology associate resumes representing typical tasks they are likely to perform in their roles.

  • Accomplish defect-free releases through careful planning, testing and QA efforts.
  • Lead a training class on HTML web design to fellow EDS/HP team members.
  • Lead international, multi-organizational software testing teams through the SDLC, towards a production go-live.
  • Manage and coordinate offshore resources in providing control validation testing for large retail company and SOX external audit.
  • Lead creation of browser extension roll out nationwide to provide access to internal tools and reduce new-user setup times.
  • Lead team that handle web, social media, video and graphics, setup and maintain network for the staff.
  • Deploy and perform maintenance of dhcp servers, dns servers, proxy server, and application servers.
  • Migrate data using DoD approve software.
  • Install and configure new computers on LAN.
  • Utilize ERP system for inventory management and analyze data.
  • Maintain records of software version control of LAN base applications.
  • Configure printers for network use as well as printing from Unix.
  • Execute server builds, migrations to current OS, and troubleshooting.
  • Migrate disparate systems and silos to centralize SAN architecture for storage.
  • Develop webpages for projects being develop using HTML, CSS and JavaScript.
Information Technology Associate Traits
Customer-service skills
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening skills
Listening is an important part of the communication process as it allows you to understand information.
Speaking skills
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

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5 Information Technology Associate Resume Examples

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Harold Armstrong
Information Technology Associate
Contact Information
Dallas, TX
(660) 555-3145
Skills
  • LAN
  • Customer Accounts
  • Telephone Support
  • Unix
  • Information Security
  • Patience
  • Information Technology
  • Customer Orders
  • Performance Reviews
  • Desktop
 
 
Employment History
Information Technology Associate2018 - Present
Dell
Dallas, TX
  • Diagnose and resolve hardware and operating systems issues with the XPS line of PC's.
  • Provide hardware and software guidance/support to all NIH deployed members including Conus and oConus.
  • Provided support to various data centers where business clients had collocated hardware.
  • Researched and developed software applications using Clarify efront Office Recommended procurement of new computer systems and peripheral device.
Information Technology Analyst2017 - 2018
AT&T
Dallas, TX
  • Trained over 500 users on how to configure Microsoft Windows Operating Systems.
  • Employed Unix scripts to test servers.
  • Delivered outstanding support to customers by properly configuring router Customer Service units to match Telecom Provider network parameters.
  • Utilized UNIX to Update Direct Fulfillment information.
  • Modify operating system to recognize new hardware.
  • Perform troubleshooting of hardware and software issues, provide disaster recovery planning.
Technical Support Specialist2015 - 2017
Dell
Dallas, TX
  • Be comfortable working in a lab environment, racking and stacking the server and storage hardware.
  • Respond to the customer technical problem/ issues related to software, hardware and networking.
  • Serviced Windows XP, Vista, MS Office, routers, switches, network cards
Technical Support Agent2011 - 2015
Telvista
Dallas, TX
  • Asked effective questions and gathered information to troubleshoot telephone, internet, and cable issues and address customer needs.
  • Assisted customers with maintaining their broadband connection, wifi, email client configuration, hardware and software installation.
  • Assist customers with set up of Microsoft Outlook and internet security suites.
  • Assist customers with new installation of high speed internet services.
  • Answered and responded to customer questions and solved problems concerning computer-related software, hardware, or network problems.
Education
Bachelor's Degree Management Information Systems2008 - 2011
Northeastern University
Boston, MA
 
 
Shirley Thomas
Information Technology Associate
Contact Info
Boise, ID
(840) 555-2521
Skills
Data Warehouse
Project Management
User Interface
Communications Equipment
Support Equipment
Sarbanes-Oxley
Jira
Apple
SOC
Data Analysis
Employment History
Information Technology Associate2011 - Present
HPBoise, ID
  • Mentored and Trained junior team members in the area of Project Management.
  • Assisted technical team in creating test plans execute test cases and ensure that the project management processes are thoroughly followed.
  • Designed, implemented and maintained the site resident hardware engineer web site for 24x7 engineer knowledge base and technical training.
  • Install, repair and maintained all hardware and Operating System problems.
Technical Business Analyst2009 - 2011
JPMorgan ChaseNew York, NY
  • Project Management interaction with developers assigned to design a Websphere application to facilitate money movement during international trade processes.
  • Coordinated a web infrastructure improvement project for the Treasury Services Billing Web group.
Systems Analyst2007 - 2009
PfizerRidgefield, NJ
  • Evaluated, recommended and implemented a database monitoring tool, that was both efficient and cost effective.
  • Designed and Developed Stored Procedures for the reporting business implementation module.
  • Developed and maintained edit check procedures SAS, PL/SQL.
  • Implemented a backup for the existing WAN connection using site to site IPsec VPN tunnels.
  • Completed SOP procedures in Compliance with FDA regulations, and Pfizer Global IT infrastructure standards.
  • Created batch and interactive skeleton programs for the development teams using embedded SQL in the RPG programs.
System Technician2006 - 2007
VerizonRidgefield, NJ
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Installed, configured, and maintained network, server and desktop hardware and software as needed.
  • Documented and processed trouble tickets in a timely manner.
  • Develop a strategic planning process to secure critical hardware and software assets of the Verizon network.
Education
Bachelor's Degree Business2003 - 2006
Liberty UniversityLynchburg, VA
 
 
Shirley Thomas
Information Technology Associate
Boise, ID
(840) 555-2521
Experience
Information Technology Associate2011 - Present
HP•Boise, ID
  • Mentored and Trained junior team members in the area of Project Management.
  • Assisted technical team in creating test plans execute test cases and ensure that the project management processes are thoroughly followed.
  • Designed, implemented and maintained the site resident hardware engineer web site for 24x7 engineer knowledge base and technical training.
  • Install, repair and maintained all hardware and Operating System problems.
Technical Business Analyst2009 - 2011
JPMorgan Chase•New York, NY
  • Project Management interaction with developers assigned to design a Websphere application to facilitate money movement during international trade processes.
  • Coordinated a web infrastructure improvement project for the Treasury Services Billing Web group.
Systems Analyst2007 - 2009
Pfizer•Ridgefield, NJ
  • Evaluated, recommended and implemented a database monitoring tool, that was both efficient and cost effective.
  • Designed and Developed Stored Procedures for the reporting business implementation module.
  • Developed and maintained edit check procedures SAS, PL/SQL.
  • Implemented a backup for the existing WAN connection using site to site IPsec VPN tunnels.
  • Completed SOP procedures in Compliance with FDA regulations, and Pfizer Global IT infrastructure standards.
  • Created batch and interactive skeleton programs for the development teams using embedded SQL in the RPG programs.
System Technician2006 - 2007
Verizon•Ridgefield, NJ
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Installed, configured, and maintained network, server and desktop hardware and software as needed.
  • Documented and processed trouble tickets in a timely manner.
  • Develop a strategic planning process to secure critical hardware and software assets of the Verizon network.
Skills
Data WarehouseProject ManagementUser InterfaceCommunications EquipmentSupport EquipmentSarbanes-OxleyJiraAppleSOCData Analysis
Education
Bachelor's Degree Business2003 - 2006
Liberty University•Lynchburg, VA
 
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Updated October 2, 2020