An information technology (IT) associate is a professional who assists in the management of an IT infrastructure of an organization. IT associates are required to provide support and maintenance of network and wireless infrastructure as well as manage the technical side of an organization's web content platform. They must assist in the management of the inventory of equipment that can include computer desktops, projectors, copiers, and printers. IT associates should also communicate with staff members so that they can respond to their IT needs as well as provide maintenance and support.

Information Technology Associate Responsibilities

Here are examples of responsibilities from real information technology associate resumes representing typical tasks they are likely to perform in their roles.

  • Accomplish defect-free releases through careful planning, testing and QA efforts.
  • Upgrade and maintain network hardware including Cisco manage switches, routers, and firewalls.
  • Lead international, multi-organizational software testing teams through the SDLC, towards a production go-live.
  • Manage and coordinate offshore resources in providing control validation testing for large retail company and SOX external audit.
  • Manage workforce forecasting, scheduling, and load balancing for call activities, ensuring SLA and quality assurance metrics are meet.
  • Manage security clearance for unit, conduct security investigation, and maintain security database.
  • Deploy and perform maintenance of dhcp servers, dns servers, proxy server, and application servers.
  • Maintain classified computer asset and material accordance with DOD security policies and procedures.
  • Revise department processes to adhere to ITIL.
  • Utilize ERP system for inventory management and analyze data.
  • Maintain spare/upgrade parts inventory for workstations, desktops and printers.
  • Configure printers for network use as well as printing from Unix.
  • Execute server builds, migrations to current OS, and troubleshooting.
  • Migrate disparate systems and silos to centralize SAN architecture for storage.
  • Develop webpages for projects being develop using HTML, CSS and JavaScript.

Information Technology Associate Skills and Personality Traits

We calculated that 14% of Information Technology Associates are proficient in SOC, Data Analysis, and Sarbanes-Oxley. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Information Technology Associates that have these skills listed on their resume here:

  • SOC, 14%

    Evaluated the design and operating effectiveness of IT controls in support of a SOC 1 and SOC 2 reporting.

  • Data Analysis, 12%

    Performed data analysis of the data repository and identified and resolved data issues.

  • Sarbanes-Oxley, 9%

    Analyzed and reported control weaknesses while performing corrective actions consistent with Sarbanes-Oxley 404 compliance reviews.

  • Project Management, 8%

    Coordinated the development of an interdependent work plan and managed various project management activities.

  • Customer Service, 5%

    Developed networking and technology expertise, Delivering excellent customer service to a wide variety of clients.

  • Develop Recommendations, 4%

    Plan and perform review of IT systems and applications to identify weaknesses and opportunities to develop recommendations for corrective actions.

"soc," "data analysis," and "sarbanes-oxley" aren't the only skills we found information technology associates list on their resumes. In fact, there's a whole list of information technology associate responsibilities that we found, including:

  • Arguably the most important personality trait for an information technology associate to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that information technology associates can use customer-service skills to "traveled to end-user sites to train new users on software applications, assisted with troubleshooting customer problems. "
  • Another commonly found skill for being able to perform information technology associate duties is the following: listening skills. According to a information technology associate resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how information technology associates use listening skills: "extended flex logging to send log messages to a java/soap log listener that maps log messages to a java logger. "
  • Another skill that is quite popular among information technology associates is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a information technology associate resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "created and presented weekly status reports for upper management groups. "
  • In order for certain information technology associate responsibilities to be completed, the job requires the skill "writing skills." According to an information technology associate resume, "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." As an example, this snippet was taken directly from a resume about how this skill applies: "involved in writing test plans and test cases using mercury quality center. "
  • Yet another important skill that an information technology associate must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from an information technology associate who stated: "identified and resolved complex technical problems, defining computer systems and software deployment standards for all staff computers. "
  • See the full list of information technology associate skills.

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    What Information Engineers Do

    An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.

    We looked at the average information technology associate annual salary and compared it with the average of an information engineer. Generally speaking, information engineers receive $29,213 higher pay than information technology associates per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both information technology associates and information engineers positions are skilled in data analysis, cryptography, and customer service.

    There are some key differences in responsibilities as well. For example, an information technology associate responsibilities require skills like "soc," "sarbanes-oxley," "project management," and "develop recommendations." Meanwhile a typical information engineer has skills in areas such as "san," "azure," "c++," and "lan wan." This difference in skills reveals how truly different these two careers really are.

    Information engineers really shine in the technology industry with an average salary of $107,435. Whereas information technology associates tend to make the most money in the finance industry with an average salary of $83,716.

    On average, information engineers reach similar levels of education than information technology associates. Information engineers are 3.9% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Senior Consultant, Information Technology?

    A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.

    The next role we're going to look at is the senior consultant, information technology profession. Typically, this position earns a higher pay. In fact, they earn a $34,348 higher salary than information technology associates per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both information technology associates and senior consultants, information technology are known to have skills such as "data analysis," "project management," and "unix. "

    But both careers also use different skills, according to real information technology associate resumes. While information technology associate responsibilities can utilize skills like "soc," "sarbanes-oxley," "cryptography," and "customer service," some senior consultants, information technology use skills like "architecture," "healthcare," "cloud," and "visio."

    It's been discovered that senior consultants, information technology earn higher salaries compared to information technology associates, but we wanted to find out where senior consultants, information technology earned the most pay. The answer? The finance industry. The average salary in the industry is $117,869. Additionally, information technology associates earn the highest paychecks in the finance with an average salary of $83,716.

    In general, senior consultants, information technology study at higher levels of education than information technology associates. They're 10.9% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

    How an Information Technology Supervisor, Information Technology Compares

    An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.

    The information technology supervisor, information technology profession generally makes a higher amount of money when compared to the average salary of information technology associates. The difference in salaries is information technology supervisors, information technology making $35,492 higher than information technology associates.

    By looking over several information technology associates and information technology supervisors, information technology resumes, we found that both roles utilize similar skills, such as "project management," "customer service," and "unix." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an information technology associate is likely to be skilled in "soc," "data analysis," "sarbanes-oxley," and "cryptography," while a typical information technology supervisor, information technology is skilled in "database," "azure," "performance reviews," and "itil."

    Additionally, information technology supervisors, information technology earn a higher salary in the energy industry compared to other industries. In this industry, they receive an average salary of $116,415. Additionally, information technology associates earn an average salary of $83,716 in the finance industry.

    When it comes to education, information technology supervisors, information technology tend to earn similar education levels than information technology associates. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of an Information Technology Technical Services Manager

    An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.

    Information technology technical services managers tend to earn a higher pay than information technology associates by about $38,231 per year.

    While both information technology associates and information technology technical services managers complete day-to-day tasks using similar skills like project management, customer service, and unix, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "soc," "data analysis," "sarbanes-oxley," and "cryptography" are skills that have shown up on information technology associates resumes. Additionally, information technology technical services manager uses skills like itil, service management, itsm, and process improvement on their resumes.

    In general, information technology technical services managers make a higher salary in the finance industry with an average of $124,604. The highest information technology associate annual salary stems from the finance industry.

    Information technology technical services managers reach higher levels of education when compared to information technology associates. The difference is that they're 5.6% more likely to earn a Master's Degree more, and 0.6% more likely to graduate with a Doctoral Degree.

    What an Information Technology Associate Does FAQs

    Which It Professional Works With Lans And Wans?

    Network administrators are IT professionals who work with LANs and WANs. Most network administrators gain this knowledge by completing their bachelor's degree in a related field, such as computer and information technology.

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