Information technology consultant jobs in Apple Valley, MN

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The Sr IT Support Specialist - Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The Sr ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction. Primary Responsibilities, Essential Functions and Requirements: Supervision and mentorship of employees at local and remote locations Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness Mentor employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service. Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis) Responsible for mid and year-end performance reviews and managing performance of your reports, through consistent feedback and formal performance reviews. Sustain project updates and status reports to leadership on a regular basis Maintains a strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures. Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems. Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion. Maintain desktop application inventory and assist with software licensing maintenance Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase Define and maintain security procedures and policies; enforce these policies with ITSS team members Monitoring, supporting, and troubleshooting systems issues Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Manage and mentor student-work studies Continue training for ITSS team members on processes and procedures. Requirements Experience and Qualifications: Possession of relevant industry certifications is highly advantageous Extensive operations experience in IT support and management Availability for weekend shifts to support maintenance activities and participation in on-call rotation duties A minimum of 5 years of management experience, coupled with a robust technical background Proficiency in managing a team Flexibility to work a schedule that may include nights and weekends Exceptional communication skills and a proven track record of delivering excellent customer service In-depth knowledge of technology platforms within the higher education sector Strong analytical and problem-solving capabilities Expertise in supporting various operating system platforms, including Microsoft 365 and Google Suite Advanced troubleshooting skills for Windows Server operating environments Advanced troubleshooting skills with Network devices Proficiency in supporting AV technologies for classrooms, lectures, and performance halls Ability to effectively communicate technical topics to individuals with varying levels of technical expertise Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals Education, Certifications and Licensures: Bachelor of Science, Computer Science, MIS degree or equivalent experience Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

About the Company Trelleborg Medical Solutions partners with the world's leading medical device and biopharmaceutical companies, collaborating from concept to commercialization to bring to market impactful solutions that improve patient quality of life. It leverages decades of design and manufacturing experience, in-depth knowledge of polymer materials and a deep understanding of customer applications and end-use environments to deliver pioneering, engineered solutions for transformative health technologies. Utilizing its global quality system and engineering and manufacturing network, the company is a production partner of choice for medical device and biopharmaceutical companies. About the Role The TMS IS Manufacturing and Engineering Lead is responsible for driving digital transformation and operational excellence across manufacturing and engineering systems within TMS. This role ensures the successful delivery of technology solutions that support production efficiency, quality control, and engineering innovation. The Lead collaborates with cross-functional teams to align system capabilities with business needs, ensuring integration, scalability, and compliance across platforms. Primary Responsibilities: Lead the implementation and optimization of manufacturing and engineering systems (e.g., MES, PLM, ERP modules). Define system requirements and translate business needs into technical specifications. Manage system upgrades, integrations, and enhancements in collaboration with internal and external stakeholders. Ensure data integrity, system reliability, and compliance with industry standards. Provide technical guidance and support to manufacturing and engineering teams. Coordinate with vendors and service providers for solution delivery and support. Monitor system performance and drive continuous improvement initiatives. Facilitate training and change management for new technologies and processes. Support audits and regulatory compliance efforts related to manufacturing systems. Qualifications: Bachelor's degree in Engineering, Information Systems, or related field. 5+ years of experience in manufacturing or engineering systems leadership. Strong understanding of manufacturing processes, automation, and digital tools. Experience with MES, PLM, ERP, and related platforms. Project management certification (e.g., PMP, PRINCE2) preferred. Proven ability to lead cross-functional initiatives and manage vendor relationships. International experience and familiarity with global manufacturing operations. Competencies: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and collaboratively across teams. High proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint. Experience in managing complex technical projects and driving results. Ability to mentor and guide technical resources. Strong organizational and facilitation skills. Practical, hands-on approach with attention to detail. Ability to navigate ambiguity and influence change. Pay range and compensation package $135-160,000/yearly Travel Requirements: Global responsibility with travel up to 25% annually to domestic and international locations. As a valued team member with Trelleborg, you will enjoy: Competitive compensation: Plus, bonus opportunities! Generous benefits package: Includes health, dental, vision, STD, LTD, life, 401k, paid time off, tuition reimbursement, and more! Clean work environment: Enjoy working in a very clean and climate-controlled environment every day! Greater opportunity for impact: You will impact the production of life-saving devices. Growth and advancement: Join a global company that loves to promote from within and allows for advancement Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, disability, or any other status protected by state or federal law.

Akkodis is seeking an IT Support Technician for a 12-month Contract job with a client in Saint Paul Park, MN. We are looking for people with hands-on/break-fix/desktop and hardware support experience. Pay Range: $25/hr-$28/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description: Technical Skills: Proficient in supporting Apple iOS and mobile devices Experience with ServiceNow (ITIL framework) End-user hardware support (Dell/HP PC's) Windows 11 operating system Application, networked printer(s), and adv network troubleshooting Summary of Responsibilities: Install, maintain, and support field IT systems (including specialized Laboratory PC's), including desktop and laptop hardware Configure and manage Microsoft Windows operating systems Perform software installation and updates Support network and stand-alone printers Provide remote access support Manage network switching and cabling Maintain audio-visual equipment and mobile device connectivity Support Cisco telephones and radio systems Handle basic server hardware maintenance Demonstrate proficiency in managing and maintaining network infrastructure, including switches and related components If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at **************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Director of Information Technology Location: Woodbury, MN (On-site, Full-Time) Target Salary: $130,000-170,000 Our client is looking for a strategic and driven IT leader to join their team as Director of Information Technology. This role is based at their headquarters in Woodbury, MN and requires full-time, in-office presence. You'll lead a collaborative team of IT professionals, ensuring the organization's technology environment meets industry standards and supports innovation, efficiency, and growth-especially within the convenience store technology sector. Role Overview As Director of IT, you'll provide both strategic direction and hands-on leadership across all technology functions. You'll oversee infrastructure, enterprise systems, cybersecurity, and help-desk operations, while also guiding the adoption of emerging technologies like AI to enhance both customer-facing and internal processes. You'll work closely with senior leadership to align IT initiatives with business goals, ensuring secure, scalable, and cost-effective solutions. Key Responsibilities Strategic Leadership: Develop and implement an IT roadmap that supports business growth, continuity, and cybersecurity best practices. Operational Management: Direct daily IT operations including infrastructure, applications, data management, disaster recovery, and support services. Team Development: Hire, mentor, and manage IT staff, fostering a high-performance culture through training and development. Budget & Vendor Oversight: Manage IT budgets and vendor relationships, ensuring cost-effective procurement and service delivery. Security & Compliance: Establish IT policies and ensure compliance with relevant regulations and industry standards. Business Continuity: Lead disaster recovery planning and testing to ensure system resilience and data protection. Innovation & Collaboration: Evaluate emerging technologies and collaborate with cross-functional teams to support strategic initiatives. Qualifications Education: Bachelor's degree in IT, Computer Science, MIS, or related field. Experience: 7+ years in IT leadership, including team and budget management. Technical Expertise: Proven experience with enterprise infrastructure, cloud services, networking, applications, cybersecurity, and AI. Project & Process Management: Familiarity with IT service management, project methodologies, and change management. Preferred experience with Windows/Linux, C#, and T-SQL. Communication Skills: Strong ability to engage and influence stakeholders across all levels. Strategic Alignment: Demonstrated success in aligning IT with business goals to drive measurable improvements. Personal Attributes Visionary & Practical: Able to balance strategic thinking with hands-on execution. Team-Oriented: Builds and leads high-performing teams through example and mentorship. Customer-Focused: Committed to delivering excellent service to internal and external stakeholders. Adaptable: Thrives in a fast-paced environment with multiple priorities. Ethical & Discreet: Maintains high integrity and handles sensitive information responsibly. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

The Director of Information Technology (IT) is responsible for providing strategic and operational leadership across the All Flex Solutions locations, overseeing IT strategy, ERP/business systems, cybersecurity and regulatory compliance, team development, and enterprise infrastructure. This role ensures that technology systems, processes, and capabilities enable the company's long-term growth, operational excellence, and multi-site consistency. The Director of IT position offers a unique opportunity to shape the future of All Flex Solutions during a period of integration, modernization, and growth. As a strategic business partner, the IT Director will lead the development of a best-in-class, scalable IT infrastructure and ERP ecosystem while building and mentoring a strong, high-performing IT team. This leader will work alongside engaged executives across the organization and benefit from a committed owner in Granite Partners. The role provides a platform to influence enterprise strategy, enhance operational capability, strengthen cybersecurity and compliance posture, and implement technology initiatives that will position All Flex Solutions for the next generation of manufacturing excellence. The Position The Director of IT provides the vision and leads in the design, development, and implementation of information technology initiatives that create customer and business value. This is an opportunity to be instrumental in a multi-year digital strategy and transformation that is underway across All Flex Solutions. The individual in this role will collaborate with leaders throughout the Granite community as a member of the Technology Affinity and the NetSuite Leadership Group. Key responsibilities include: IT Strategy Provide strategic leadership of the IT function across All Flex Solutions sites, ensuring consistent processes, practices, and cybersecurity procedures companywide. Build and evolve the IT organizational structure, capabilities, and strategic roadmap to support current operations and future growth. Lead the development and execution of technology initiatives that enhance competitiveness, operational efficiency, and profitability. Communicate the IT vision, roadmap, project priorities, service commitments, and performance metrics to executive leadership, the IT team, and broader employee groups. Develop and manage IT budgets, ensuring appropriate funding for the project pipeline, infrastructure needs, and strategic initiatives. Establish strong vendor, licensing, and consulting partnerships that maximize value, reliability, and scalability of IT investments. Optimize the return on IT investments by selecting cost-justified solutions based on performance, reliability, supportability, upgrade paths, and industry trends. Implement a right-sized governance model that prioritizes technology initiatives, allocates resources effectively, and ensures alignment between IT and business objectives. Engage monthly with technology leaders of the Granite Companies in high impact Technology Affinity meetings to share blueprints, practices, resources, training, progress, plans, and support. ERP & Business Systems Drive optimization of NetSuite and integrated systems by translating operational requirements into scalable, sustainable technology solutions. Ensure high availability, reliability, and performance of core application systems that support production, supply chain, sales, and other critical business operations. Partner with cross-functional teams to identify opportunities for process automation, workflow improvements, system enhancements, and application integrations. Deliver actionable analytics, dashboards, and reporting tools to empower data-driven decision-making across the company. Oversee user support and training programs that increase system adoption, maximize ROI, and reduce manual workarounds. Leadership Development & Team Planning Lead, mentor, and develop the IT team-promoting high performance, technical growth, and a strong customer-service mindset. Build a pipeline of IT talent through active sourcing, coaching, and succession planning. Serve as a trusted business partner, fostering collaboration between IT and all departments to ensure aligned priorities and effective execution. Regularly assess staffing needs and organizational capabilities; guide build-vs-buy decisions related to outsourcing, contractors, and in-house expertise. Establish a culture of accountability, continuous improvement, and clear communication within the IT organization. IT Infrastructure & Operations Set and execute the strategic direction for the company's IT infrastructure, ensuring systems can support current operations while enabling scalability and future growth. Ensure that infrastructure architecture-including network, cloud, telecommunications, cybersecurity controls, and production systems-reflects best practices and delivers high reliability and performance. Develop and enforce IT policies, standards, and procedures to ensure consistent service delivery, security compliance, and operational efficiency. Oversee the selection, implementation, and ongoing management of all enterprise technology platforms, including NetSuite, manufacturing systems, networks, and end-user hardware. Establish and monitor KPIs to measure IT performance in areas such as system uptime, service desk responsiveness, project delivery, cybersecurity posture, cost efficiency, and user satisfaction. Lead the continuous improvement of IT operational processes, ensuring robust support for production environments and minimizing downtime risk. Cybersecurity, CMMC & ITAR Compliance Own the company's cybersecurity strategy, ensuring protection of systems, data, intellectual property, and manufacturing operations. Lead and maintain compliance with CMMC (Cybersecurity Maturity Model Certification) requirements-defining controls, implementing required processes and documentation, and preparing the organization for assessments and ongoing audits. Ensure all technology systems, data handling processes, and third-party relationships comply with ITAR (International Traffic in Arms Regulations), including access controls, data residency, user screening, and secure storage of controlled technical information. Oversee vulnerability management, incident response planning, access management, and security awareness training across the organization. Ensure all systems and infrastructure follow industry-standard security frameworks and align with regulatory requirements. Partner with executive leadership to assess risk, develop mitigation plans, and ensure cybersecurity is integrated into technology decisions and system designs. Evaluate and manage third-party vendors, MSPs, and software partners to ensure they meet security and CMMC standards. Monitor and report on the company's cybersecurity posture, ensuring continuous improvement and timely remediation of identified risks. Candidate Profile This key leadership position requires seven or more years of information technology experience in a manufacturing environment with an understanding of ERP systems. The successful candidate will likely be technically oriented and inclined to maximize his/her contribution to the company. An undergraduate degree is required; an advanced degree is desired. The ideal candidate is a hands-on, proactive leader with the confidence and assertiveness to drive results. They thrive in a fast-paced, evolving environment and can manage multiple priorities with composure and focus. Strong organization, clear action orientation, and the ability to influence others are essential. Precision, attention to detail, and the capacity to work independently are critical to success in this role. This individual must have the ability to create consultative business partnerships and serve as a key advisor to the senior leadership team. Experience establishing and implementing information technology best practices and raising the overall level of sophistication of the function is required. Department of Defense (DoD) Cybersecurity Maturity Model Certification (CMMC) experience and/or awareness preferred. Need to be a U.S. person, as defined by law, due to ITAR compliance requirements. Locations All Flex Solutions is headquartered in Northfield, Minnesota, and has four Minnesota manufacturing facilities: one in Northfield and three in Bloomington. The IT Director will be based in Bloomington. Working arrangements will include a mix of being onsite in both Bloomington and Northfield. Compensation & Benefits We offer a competitive base salary in the $150,000 to $180,000 range, based on experience and qualifications, along with an annual bonus and the opportunity to participate in long-term incentives, including a stock appreciation rights (SARs) program. Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

Job Title: Senior Desktop Engineer Job Duration: 6 months contract - possibility to extend The organization is seeking a highly skilled and service-oriented Senior Desktop Engineer to join our IT Client Services Team. The Senior Desktop Engineer is a key technical leader responsible for the design, implementation, and governance of the enterprise endpoint management platforms. This role requires deep expertise in Microsoft Intune, SCCM/MECM, and JAMF, with a strong focus on automation, compliance, and operational excellence. The ideal candidate will have 5-7 years of experience in enterprise desktop engineering and a proven ability to lead platform strategy, incident response, and cross-functional collaboration. RELATIONSHIPS Supervisory - Assistant Director, Client Services Organizational - Frequent contact with IT and organizational staff. External Business - Frequent contact with vendors. Job Duties Architect and manage enterprise-wide endpoint management platforms using Microsoft Intune, SCCM/MECM, and JAMF Pro. Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching. Create and deploy remediation scripts and proactive compliance policies in Intune. Lead the migration of Group Policy Objects (GPOs) to Cloud-based CSP policies to support modern management. Design and govern the software distribution platform, ensuring secure and efficient delivery of applications and updates. Keep current on relevant technologies and practices and collaborate with teams to adopt and upgrade services when appropriate. Be a thought leader within IT Infrastructure and Operations and partner closely with IT Infrastructure and Operations teams to ensure security, availability, performance, scalability, etc. Governance & Operational Leadership Provide technical and operational governance across the desktop engineering environment. Lead incident response for endpoint-related issues, including escalation, communication, and root cause analysis. Assist and maintain desktop engineering roadmaps to ensure availability, resiliency, security, and performance. Collaborate with security, infrastructure, and support teams to align endpoint strategy with enterprise goals. Establish and deliver against the Security baselines and KPIs for patching, risk compliance, and endpoint hardening Documentation & Knowledge Management Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs). Communicate platform changes and best practices to the Desktop Engineering and Support teams Strategic Planning & Continuous Improvement Identify and implement process improvements to reduce complexity, cost, and incident volume. Evaluate and approve hardware standards, ensuring alignment with business needs and modern IT practices. Engage with third-party vendors for support, licensing, and maintenance renewals. Coordinate and lead multiple projects in a fast-paced, cross-functional environment. COMPETENCIES Senior Level Individual Contributor (SRIC) Competencies Customer Focus - Building strong customer relationships and delivering customer-centric solutions Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problem Decision Quality - Making good and timely decisions that keep the organization moving forward Resourcefulness - Securing and deploying resources effectively and efficiently Ensures Accountability - Consistently achieving results, even under challenging circumstances Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Values Differences - Recognizing the value that different perspectives and cultures bring to an organization Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences Persuades - Using compelling arguments to gain the support and commitment of others Courage - Stepping up to address difficult issues, saying what needs to be said Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Being Resilient - Rebounding from setbacks and adversity when facing difficult situations MINIMUM REQUIREMENTS 5-7 years of experience in desktop engineering or endpoint management. Expert-level knowledge of: Microsoft Intune (Endpoint Manager) System Center Configuration Manager (SCCM/MECM) JAMF Pro for mac OS management Strong scripting skills in PowerShell Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join. Demonstrated experience in incident management, platform governance, and cross-team collaboration. ServiceNow or ITSM tool experience DESIRABLE REQUIREMENTS Previous experience in the construction industry. Demonstrated experience soliciting and documenting user requirements. Demonstrated ability to analyze strategic business objectives and align those objectives with technologies and solutions. Knowledge of Project Management processes and methodologies. Microsoft Certified: Microsoft 365 Certified: Administrator Expert Experience in migrating from 100% on-prem architecture to Intune co-management and Azure AD join The projected hourly range for this position is $50-60/hr. On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Location: Greater Minneapolis area preferred; open to the following other locations: NY, CA, MI, NC, NJ, TN, AZ, FL, OH, TX, WI, GA Website: ************************* The Information Technology Director is responsible for developing and executing AWT Labels & Packaging's enterprise-wide IT strategy and multi-year technology roadmap. This senior leader oversees all aspects of IT infrastructure, ERP systems, cybersecurity, data governance, desktop support, and systems administration across all AWT sites. The IT Director will build and lead a high-performing team that ensures reliable, secure, and scalable technology solutions that support organizational growth, operational excellence, and continuous improvement. This role partners closely with the CFO and Enterprise Leadership Team to ensure technology investments support company strategy, improve efficiency, enable business insights, and strengthen AWT's competitive advantage. Key Responsibilities Strategic Leadership & Technology Roadmap Develops and executes a comprehensive IT strategy aligned to AWT's business goals, growth plans, and operational needs. Establishes standards, systems and cybersecurity requirements and integrates all AWT businesses to the defined standards. Creates and maintains a technology roadmap covering infrastructure, ERP, applications, cybersecurity, analytics, and end-user technology. Serves as the senior technology advisor to the CFO and Enterprise Leadership Team. IT Operations & Infrastructure Oversee design, maintenance, and security of enterprise infrastructure (networks, servers, cloud services). Ensure robust business continuity and disaster recovery capabilities. Establish scalable IT standards and governance processes. ERP & Business Systems Lead ERP environments and system integrations. Partner with Operations, Finance, HR, and Supply Chain to improve system efficiency and user experience. Guide ERP upgrades and standardization across sites. Cybersecurity & Compliance Develop and maintain cybersecurity policies and protocols. Ensure compliance with regulatory and customer requirements. Monitor and mitigate technology-related risks, including AI usage policies. IT Support & End-User Experience Lead desktop support and systems administration teams. Implement service-level expectations and help desk processes. Ensure proactive monitoring and timely issue resolution. Leadership & Team Development Build and mentor a high-performing IT team. Set clear goals, provide coaching, and develop succession plans. Manage vendor relationships and negotiate cost-effective contracts. Budgeting & Financial Stewardship Develop and manage IT operating and capital budgets. Recommend investments balancing cost, risk, and long-term value. Track ROI on technology initiatives and report to CFO. Qualifications Bachelor's degree in IT, Computer Science, or related field (Master's preferred). 8+ years of progressive IT leadership experience, including 3+ years managing multi-site teams. Expertise in ERP systems, IT infrastructure, cybersecurity, and cloud technologies. Strong leadership, project management, and vendor management skills. Experience in manufacturing or packaging industry preferred. Private-equity or M&A experience a plus.

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Are you a strategic IT leader who thrives in complex, international environments? Do you excel at building high-performing teams, optimizing mission-critical systems, and ensuring enterprise-wide resilience? This role offers the opportunity to oversee and elevate a global infrastructure landscape spanning multiple continents. We're seeking a Global IT Infrastructure Manager to spearhead worldwide infrastructure operations-ensuring availability, performance, security, and scalability across a diverse technical ecosystem. This leader will partner closely with cross-functional stakeholders, guide a distributed technical team, and drive forward the organization's infrastructure vision. Team Leadership & Development • Guide, mentor, and develop an infrastructure operations team that supports a global network of business units. • Delegate workloads with clarity and fairness, balancing urgency with team capabilities. • Promote collaboration, communication, and a culture of continuous improvement. Strategic Planning & Resource Management • Build operational and project plans that anticipate needs and support long-term growth. • Secure and manage OPEX and CAPEX budgets while following internal financial processes. • Ensure alignment between infrastructure initiatives and overall technology strategy. • Define and track KPIs and operational dashboards to evaluate performance. • Identify opportunities to enhance productivity, efficiency, and automation. Infrastructure Operations & Optimization • Oversee systems administration, network operations, and core infrastructure services. • Maintain optimal performance across hardware, operating systems, storage, and virtualization platforms. • Lead efforts to modernize, standardize, and scale infrastructure across global environments. Security, Compliance & Continuity • Ensure infrastructure meets security, reliability, and compliance expectations. • Maintain and improve business continuity and disaster recovery plans. • Evaluate risks proactively and champion secure-by-design practices across teams. Incident Response & Communication • Coordinate clear, timely communication during incidents and infrastructure events. • Build processes that strengthen operational readiness and response effectiveness. What You Bring • Expertise across cloud platforms (AWS, Azure), networking, wireless technologies, telephony, virtualization, physical infrastructure, and storage/backup systems. • Strong understanding of cybersecurity principles and compliance frameworks. • Exceptional communication skills and the ability to operate calmly under pressure. • Demonstrated experience solving complex technical challenges in global environments. • Relevant professional certifications are a strong plus. • Ability to travel internationally-approximately 20% of the time. Education & Experience • Bachelor's degree in Computer Science, Information Technology, or a related field. • At least 7 years in IT infrastructure and operations management. • Minimum 3 years leading and motivating high-performing technical teams. • Familiarity with: - Network technologies: LAN, WAN, SD-WAN, WiFi, routing - Data centers, server rooms, and hybrid environments - Windows, Linux, VM platforms such as VMware or Hyper-V - SAN/NAS, cloud backup solutions, and DR planning - Firewalls, proxies, endpoint protection - Active Directory, IAM, SSO, MFA, SCIM - Microsoft 365, Teams, SharePoint - Monitoring, CMDB, and ITSM platforms (e.g., Freshservice)

Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story! With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success. The enthusiasm generated within Gamer Packaging is infectious and is the reason we've organically grown our sales to over $200 million in our 38-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence. Our Mission Gamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service. Part-Time Information Technology Technician Are you an early-career IT professional with a passion for problem-solving, hands-on learning, and helping others? Do you enjoy troubleshooting technical issues, supporting users, and working in a dynamic, fast-paced environment? If you're ready to grow your IT skills and contribute to a collaborative team, then we want YOU to join Gamer Packaging as a Part-Time Information Technology Technician! What you'll be doing: As an IT Technician at Gamer Packaging, you'll play a key role in supporting our employees by resolving technical issues, setting up hardware and software, and helping to maintain IT systems across the organization. You'll assist with onboarding new employees, manage service tickets, and provide direct support for day-to-day IT operations in our Minneapolis office. This is a great opportunity for someone looking to grow their experience in a supportive, hands-on environment. Your key responsibilities will include: Provide day-to-day IT support via phone, email, and ticketing system. Set up, configure, and deploy hardware for new hires and current employees. Troubleshoot software, system, and network issues under the guidance of senior IT staff. Deliver on-site support for employees in the Minneapolis office. Assist with onboarding new hires, including workstation setup and orientation. Manage user accounts, group memberships, and license assignments in Microsoft 365 / Entra ID (Azure AD). Document incidents, resolutions, and recurring issues to support process improvement. Maintain user information across Gamer software platforms. The skills and expertise you will bring to the role: Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done--and just gets it done! 0-2 years of experience in IT support, help desk, or equivalent technical experience. Familiar with Windows 10/11 and common business productivity applications. Proficient with Microsoft 365 (Outlook, Teams, OneDrive, etc.). Basic knowledge of Azure Active Directory / Entra ID (user management, security groups, password resets). Foundational understanding of networking concepts (WiFi, VPN, LAN/WAN troubleshooting). Strong communication and customer service skills. Ability to follow IT processes and standards with strong attention to detail. Comfortable working independently and collaboratively across departments. This is a part-time, in-office position, working standard business hours on Tuesdays, Wednesdays, and Thursdays at our Minneapolis office, with flexibility on hours. What we offer: Gamer Packaging offers a fun, fast-paced work environment, full benefits, and this part-time opportunity is perfect for someone looking to grow their IT career while maintaining a flexible schedule. Compensation: $18-$20/hr (compensation will be based on experience and qualifications)

Job Title: Windows Desktop Engineer Pay Rate: $28 - $30/hr on W2 Duration: 06+ Months (Possibility of Extension) Technical/Functional Skills: * Image building * Driver management * SCCM/MECM/Intune * Task Sequences * Microsoft Deployment Toolkit (MDT) * WinPE * General networking knowledge, DNS/DHCP * Active Directory * Group Policy * Advanced Windows debugging experience Roles & Responsibilities: Windows Hardware Management Manage annual hardware transitions with PC vendor Roadmap review, standards, and specifications approval Image updates and driver testing for new models Documentation of hardware models to SharePoint Bi-annual Driver updates for all supported hardware models 3rd level escalation points for client hardware issues Maintain hardware standards documentation Support hardware evaluation and selection by testing compatibility and performance of new device models. Windows Image Management Quarterly Updates to Image Patch levels 3rd level escalation point for Windows issues Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors. Planning, testing, and deployment of Windows OS Upgrades Ensure timely completion of Windows OS Upgrades before EOL OS Hardening and Secure config to CIS standards Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management OS Provisioning lead WinPE boot media updates and management MECM Task Sequence updates and support Intune Autopilot design, updates, management MDT scripts and UI updates 3rd level support for SCCM imaging issues 3rd level Intune/Azure Autopilot support Misc Company Portal management, app publishing, installation support Assist with MECM client upgrades, issues, and support Hardware lab management, racking, cabling, asset disposal Generic Managerial Skills: * OS and Hardware Documentation * Working with Dell for hardware transitions * Communication with clients and customers * Self-motivated, independent, comfortable working with a high-performance team Required Qualifications: * Strong experience in Windows and hardware support * Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. * Scripting experience, any language (VBScript and PowerShell preferred) * Windows deployment and/or upgrade experience * Windows Image build and configuration Preferred Qualifications: * 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization * Experience in a globally distributed, large multinational company * 5+ years' experience with MECM, Intune, SCORCH, and GPO management * SQL and Power BI query and reporting skills preferred but not required * Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required * Experience with patching strategies, vulnerability remediation, and compliance enforcement Recommended Certifications * Microsoft Certified: Windows Client or Modern Desktop Administrator * ITIL Foundation Certification

Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: • Excellent problem-solving, communication, and documentation skills • Ability to work independently and manage technical issues. • Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Pay = $19.23/hr. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Patron Points, Inc. is seeking a passionate, motivated, and versatile Infrastructure Engineer to join our small, dynamic team at our Woodbury, MN office. This role is ideal for candidates who want to take on a variety of duties and responsibilities within a smaller Infrastructure Team. It requires a proactive individual who can contribute to the management and optimization of our hybrid infrastructure, and serve as a subject-matter expert in infrastructure services, with a ‘customer first' mentality in a service-oriented culture. You will advise technology teams on best practices, determine standards, and provide optimized technical solutions. You will also assist with architectural design and assess the impact of ongoing work throughout the environment. This is a full-time, in-office position at our Headquarters in MN. Responsibilities and Duties Manage and maintain on-premises Kubernetes (k8s) and Proxmox environments, leveraging FluxCD for GitOps-based continuous deployment. Administer and optimize our Azure cloud infrastructure. Support networking tasks, including configuration and troubleshooting with Fortigate and Cisco equipment. Implement and maintain CI/CD pipelines, integrating FluxCD for automated Kubernetes deployments. Administer Linux (Ubuntu) and Windows servers. Utilize Infrastructure as Code (IaC) tools like Terraform and Ansible for automation. Set up and manage monitoring and alerting systems using Prometheus and Grafana to ensure infrastructure reliability. Perform database administration tasks for PostgreSQL. Handle secret management to ensure secure operations. Qualifications and Skills Bachelor's Degree in Computer Science or related field. 3-4 Years of experience in Infrastructure Engineering. Experience with networking, including configuration and troubleshooting with Fortigate and Cisco equipment. Experience with CI/CD pipelines and GitOps workflows, ideally using FluxCD. Knowledge of Linux (Ubuntu) and Windows server administration. Proficiency in Infrastructure as Code (Terraform, Ansible). Understanding of monitoring and alerting systems, particularly with Prometheus and Grafana. Basic database administration skills (PostgreSQL preferred). Familiarity with modern security practices. Experience designing and managing containerized environments (e.g., Kubernetes, Docker). Experience designing and managing cloud architectures in an enterprise environment (e.g., AWS or Azure). Experience deploying and managing Windows and Linux in an enterprise environment. Willingness to learn and adapt to new technologies, including FluxCD, Prometheus, and Grafana. Tech Stack Programming: .NET Containerization: Kubernetes GitOps: FluxCD Operating System: Ubuntu Database: PostgreSQL (or Postgres) Networking: Fortigate, Cisco IaC Tools: Terraform, Ansible Monitoring: Prometheus, Grafana About Patron Points, Inc. Patron Points, Inc. is an industry-leading full-stack loyalty, mobile app, and scan data solutions provider dedicated to the convenience and petroleum industries. Since 2004, we have delivered cutting-edge technology that helps retailers streamline operations, strengthen customer retention, increase profitability, and enhance customer experience. Our company emphasizes a team/family culture and is seeking an energetic, highly motivated individual to contribute to its continuous growth.

Ready Credit Eden Prairie, MN Network Administrator For over 19 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. Are you an established Network Administrator who likes to roll up your sleeves and tackle new challenges every day? Do you thrive in a fast-paced environment where you can wear multiple hats? Are you the go-to person when others can't figure it out? If that sounds like you, you might be the perfect fit for the Ready Credit IT Team. We're looking for a hands-on Network Administrator who can balance day-to-day operations with continuous improvement projects. You'll manage and maintain our network infrastructure, enhance our security posture, and contribute to automation and process improvement across our growing environment. Responsibilities: Maintain, monitor, and troubleshoot network infrastructure and VPN including cellular devices Update firmware, manage configurations, and implement security best practices. Work closely with the IT team to enhance cybersecurity and mitigate vulnerabilities. Identify opportunities to improve network performance and reliability. Develop and automate repeatable processes for efficiency and consistency. Stay informed on zero-day threats and emerging network technologies. Provide Tier 2/3 support for network-related escalations and infrastructure issues. Collaborate across teams to support business initiatives and technology projects. Requirements: 5-10 years of experience in network administration or related IT infrastructure roles. Strong knowledge of TCP/IP, VLANs, VPNs, routing, switching, and firewall management. Experience working with on-prem and cloud-based infrastructure. Hands-on experience with enterprise firewalls, routers, and network monitoring tools. Practical understanding of network security principles and incident response. A proactive, self-driven attitude - you enjoy taking ownership and solving problems. Excellent communication skills and the ability to work both independently and as part of a team. Bonus Points For Experience with SonicWALL, or similar firewall/router platforms. Familiarity with Azure, Entra ID (Azure AD), or Microsoft 365 networking. FNM experience and interpersonal skills. Familiarity with cellular technologies, RSRP, and signal quality. Knowledge of automation/scripting (PowerShell, Python, or similar). Relevant certifications (e.g., Network+, CCNA, CCNP, or vendor equivalents). Why You'll Love Working Here Small, collaborative IT team with direct impact across the company. Fast-paced fintech environment where innovation and initiative are valued. Opportunities to expand your skill set across systems, security, and automation. Supportive leadership that values work-life balance and professional growth. We offer an excellent benefit package including medical, dental, life, vision, disability insurance, tuition reimbursement, mentorship program, volunteer paid time off, ESG program, and a generous PTO policy. Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Kodak is looking for a Senior IT Solutions Engineer to help us modernize our Human Capital Management Solutions. Your knowledge of SAP Human Capital Management best practices, configuration expertise and overall solution integrations skills will position you as a leader in our global network of professionals. This role will be hybrid in Rochester, New York; Minneapolis, Minnesota; Dayton, Ohio; or Columbus, Georgia. This is a leadership position which designs innovative solutions to support business and IT process improvements. This position requires SAP Human Capital Management implementation experience and technology competencies with the ability to architect complicated solutions. The ability to prioritize and design solution scope with the proper build vs buy trade-offs to support the business and IT performance objectives is essential. This is a leadership position which requires a high degree of business and technical knowledge. In this role you will act as a change agent so effective communication, negotiation and prioritization skills are required. Responsibilities: • Participate in / lead high performance teams which deliver (design, configure, develop, test, train, document, implement and stabilize) technical and business process solutions with SAP SuccessFactors • Mentor, manage and coach IT professionals to create productive, high-performance teams • Work directly with stakeholders to analyze current business processes and needs, understand functional gaps, and make best practice/strategic advantage recommendations for improvement based on industry trends and professional business knowledge. • Drive continuous improvement through root cause analysis and perform discovery using analytical tools to deliver impactful insights for cost reduction, process improvement and overall business performance. • Design and configure optimal Human Capital Management business processes. • Using an SAP first approach, determine the feasibility, scope and prioritization of development requests • Define functional and technical specifications and requirements for proposed solutions • Develop documentation for technical resources and end users • Interact with infrastructure and operations teams for effective deployments and service levels Requirements: • A Bachelor's degree in Information Systems or related discipline. • 10+ Years' experience implementing with SAP HR Solutions. • Experience with SAP SuccessFactors Implementations. • Certification to various modules within SuccessFactors. • Experience performing systems analysis and identifying & prioritizing improvements. • Experience with implementation methodologies for SAP and application development projects. • Demonstrated and well-developed analysis skills. • Excellent design, problem-solving and troubleshooting skills. • Effective interpersonal skills and the ability to work with teams worldwide. • Ability to quickly learn while creatively applying new concepts. • Must be self-motivated and proactive. This is a hybrid role. You must be in the office 2-3 days per week in Rochester NY, Minneapolis MN, Columbus GA, or Dayton OH.

This is a full-time position of 40 hours per week of work. This position requires work in our office in Rogers, MN. Hours are somewhat flexible during the work week, Monday-Friday. We are looking for a candidate to help with EEPROM programming of optical transceivers and testing of network equipment, as well as working with Lead Coding & Network Technician and management to develop and test OEM compatible transceiver code solutions. This is a full-time position, eligible for a full benefits package and bonus on top of base salary. Responsibilities: Responsibilities include but are not limited to: · Order fulfillment including coding, re-coding, labeling, testing & quality control testing of orders including optical transceivers and network equipment. · Maintain switch and test gear in lab environment · Update and write module specification pertaining to EEPROM and low-speed signal path · Debug and resolve issues related to transceiver electrical interface · Drive failure analysis to reach design solutions and corrective actions · Perform Pre-Inventory quality control testing · Testing of Networking Equipment · Qualifying incoming products · Assist with lab maintenance cleaning lab and replacing expendable equipment · Assist with inventory management · Assist with keeping coding database for optical transceivers and networking accessories · Assist with keeping parts and descriptions database for optical transceivers and networking accessories · Assist with packaging and shipment of orders as needed · Assist with company IT related issues · Assist other departments as requested (IT, Software Development, Logistics ext.) · Ability to perform other duties as requested and assigned · Other duties may be assigned Preferred Skills/Abilities: · Familiar with basic networking connectivity topology (Layer1/2 TCP/IP protocol) · Basic Cisco CLI knowledge · Enjoy Solving Puzzles · Detail Oriented · Self Driven · Works well with others · MS office, Adobe, Excel, Visio Bonus Qualifications: · Familiar with UART, SPI or I2C · Knowledgeable in Hexadecimal, Encryption Physical Requirements: · Must be able to life up to 50 pounds at a time · Prolonged periods of sitting at a desk and working on a computer Company Description: Choice IT Global, founded in 2018, Choice IT is a leading provider of optical transceivers, Direct Attached Cables, Active Optical Cables, Fiber Cables, DWDM & CWDM Passive equipment, Muxsponders, Coexistence Elements, Media Converters, Splitter, Splice Trays, Demarc Customer Connectivity Points/Wall Plates, Fiber Patch Panels, Fiber Distribution Boxes, Attenuators, Fiber Cleaners such as One Click Cleaners, Visual Fault Finders, Power Meters, Mini OTDR's, Cassettes, MPO Cables, Copper Patch Cords, among other layer 1 network fiber connectivity products, new and pre-owned networking equipment, IT Asset Disposition (ITAD) & white box network equipment. Ultimately we provide Network Managers and IT Sourcing Specialists Choice in how they buy their IT/Networking equipment. "Providing Choice in IT" Why Work Here? Small, family oriented privately held company that is rapidly growing with tremendous growth potential. We offer full time positions with benefits and bonus opportunity on top of base pay. Address 14900 James Rd Suite 200 Rogers, MN 55374 USA Industry Business Information Technology

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as a Solutions Engineer is to serve as a strategic liaison between Business and IT teams, ensuring alignment throughout the full lifecycle of merchandising systems. Act as a technical lead and subject matter expert (SME) for the design, development, implementation, and support of merchandising and inventory systems. Drive the creation and execution of a technology roadmap that supports business strategy and system optimization. Championing best practices, modern approaches, and continuous improvement to deliver scalable, reliable solutions that enable operational excellence. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression. Key Responsibilities: Partner with the business and IT team members to develop, maintain and execute a technology roadmap for merchandising systems to enable business strategies. Coordinate with business process owners and product teams to align technology solutions with business objectives. Provide first and second level operational support using ITIL practices, including incident and problem management for system stability, and lead continuous improvement initiatives. Work with external vendors to drive incident resolution and long-term improvement opportunities. Perform (merchandising) system configuration, set-ups, extensions, and potentially light software development activities. Gain and maintain business operational and technical SME-level knowledge of merchandising systems and apply Agile principles to guide solution development. Conduct complex business and systems analysis and work with IT teams to design technical solutions that improve quality and data integrity. Elicit and document technical requirements and acceptance criteria; review and approve designs throughout development. Produce documentation including technical designs, flow diagrams, user stories, use cases, and test plans to support development and UAT. Collaborate within the product team to prioritize refine backlog items with an eye toward technical complexities, plan releases, and ensure timely delivery of business value. Participate in quality assurance activities such as, but not limited to, test planning and defect management. Support project delivery schedules through technical planning and resource estimation. Conduct and participate in knowledge transfer sessions to team members to build cross-functional expertise. Communicate plans, progress, and issues effectively to management and stakeholders. What you will bring to the table: Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience in IT systems engineering or related roles, with proven ability to lead initiatives and influence cross-functional teams. Strong experience with merchandising systems (Assortment Planning, Product Information Management, Inventory Management and Replenishment, etc.) from design through deployment. Experience with implementing and/or supporting Intactix (JDA/Blue Yonder Space Planning), Blue Yonder Advanced Replenishment, Informatica Product Information Management, JD Edwards Item Management, and/or D365 Product Information Management/Item Master is a plus. Proficiency in hybrid (cloud and on-premise systems) environments, and integration of enterprise systems. Experience leveraging Artificial Intelligence and automation tooling for process automation. Familiarity with Agile methodologies and ITIL practices. Excellent communication skills for engaging technical and non-technical audiences. Strong analytical, organizational, and problem-solving skills. Experience with MS Office, Azure DevOps, and process modeling tools (e.g., Visio). Certifications such as AWS, Azure, or ITIL are a plus. Retail or financial application experience preferred. Demonstrates Northern Tool + Equipment's 12 Core Competencies. About Us Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We're looking for people who share our blue-collar work ethic. If you're the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we'd love to talk to you about becoming a member of our team. Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you'll enjoy a comprehensive and competitive compensation package that includes: Competitive Pay: Earn $90,300 to $138,330 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value. Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday - Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office. Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future. Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use. Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday-access your earnings whenever you need them for added financial flexibility. Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones. Incentives: Be rewarded for eligible incentive programs. When you join Northern Tool + Equipment, you're not just starting a job-you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.