Desktop Support Specialist
Information technology consultant job in Princeton, NJ
Job Title: Desktop Specialist
Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys,
Experience: 8 Years+
Job Location: Princeton, NJ
Full Time and Onsite
We at Coforge are hiring Desktop Specialist with the following skillset:
We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities:
Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences.
Deliver remote and on-site end-user support across Coforge offices.
Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues.
Perform basic network, systems, and infrastructure troubleshooting.
Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys).
Handle patch management, EDR, and DSM tools for endpoint security and compliance.
Support connectivity issues related to ILL/MPLS/SD-WAN.
Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable).
Maintain documentation and provide timely updates to stakeholders.
Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills:
L1/L2 assessment of network, systems, infra, VC, collaboration tools.
Strong knowledge of Microsoft apps, O365, patch management.
Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys).
Hands-on experience in executive support within a fast-paced enterprise ecosystem.
Understanding of connectivity technologies: ILL/MPLS/SD-WAN.
Desirable Skills:
L3/TAC level exposure with OEMs, resellers, and service providers.
Advanced troubleshooting and escalation management.
Skills to be Evaluated On:
L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools.
Ability to correlate issues with Microsoft apps, O365.
Patch management and endpoint security (EDR, DSM tools).
Proficiency in Microsoft Teams, Zoom, Genesys.
Connectivity troubleshooting (ILL/MPLS/SD-WAN).
Executive support experience in enterprise environments.
Key Attributes:
Strong communication and problem-solving skills.
Proactive approach with attention to detail.
Ability to work independently and under pressure.
IT Support Manager
Information technology consultant job in Pennsauken, NJ
Summary of Job:
The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
IT Manager
Information technology consultant job in Fort Washington, PA
Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications.
We seek a diligent, dedicated and meticulous IT Manager who will help to further our success and reputation in the industry through world-class service.
Specifically:
Continually evaluate, plan, implement and maintain a secure networking infrastructure in all Avo facilities
Ensure appropriate firewall and switch hardware is deployed to enable secure access for employees while preventing intrusion. Maintain firmware updates per a documented schedule.
Implement and actively monitor appropriate software for server and endpoint patch management, virus protection, and zero-day malware threats to network security
Manage employee IT security training program to maintain 100% compliance
Provide network and endpoint support for seven day operations across two shifts, including remote access for approved users
Define, manage, and test an IT Disaster Recovery Plan, including appropriate redundancy and backups
Identify, hire, and manage IT staff
Define, implement, and manage solutions for seamless telecommunications, facility access control, and surveillance cameras
Requirements:
15 years experience managing information technology networks including network administration and system administration in Windows Server and Linux environments
10 years experience with network security, including firewalls, wireless access, segregated subnets and VLANs
Bachelor's degree in Information Systems or Computer Science is preferred
Excellent communication skills
Avo Photonics offers competitive salaries and a comprehensive benefits package. Apply today!
Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.
Desktop Support - 60K
Information technology consultant job in Philadelphia, PA
Title: Site Support Technician | Philadelphia - Multiple Sites Pay/Salary/Benefits/Perks:
Contract Type: 6-Month Contract to Hire
Hourly Rate: $28-29/Hr
Salary upon Conversion: $60k (contingent upon experience)
Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern.
Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.
Responsibilities:
Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.
Must-Have Qualifications and Skills:
Experience: At least 3 years of experience in IT support, working on-site with users
IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
Communication: Strong interpersonal and communication skills.
Information Technology Support Technician
Information technology consultant job in Philadelphia, PA
Job Title: IT Support Technician
Department: Information Technology
Reports to: Technology Operations Supervisor
FLSA Status: Exempt
The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.
Key Responsibilities
Deliver exceptional customer service and technical support to internal employees.
Provide on-site and remote IT support for locations nationwide.
Respond promptly to support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
Install, configure, and maintain operating systems, applications, and security tools.
Manage user accounts, including password resets and access permissions.
Perform routine system maintenance and updates.
Document issues, resolutions, and processes in the IT knowledge base.
Support IT projects such as upgrades, deployments, and migrations.
Ensure compliance with IT policies and security standards.
Maintain accurate documentation for managed stores and update during quarterly site visits.
Administer Microsoft Azure, Office 365, and related applications.
Troubleshoot network-related issues and assist with MDM platform management.
Collaborate with IT Service Management to ensure a seamless support experience.
Audit and streamline manual software processes and contribute to automation initiatives.
Provide innovative solutions for complex technical challenges.
Respond to critical technical needs on a 24/7 basis.
Travel up to 35% nationwide.
Retail & Store Support:
Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
Resolve issues impacting store operations quickly to minimize downtime.
Coordinate with vendors and internal teams for hardware replacements and repairs.
New Store & Remodel Support:
Assist with planning and execution of IT installations for new store openings and remodels.
Deploy and configure network equipment, POS systems, workstations, and peripherals.
Perform site readiness checks and ensure all IT systems are operational before launch.
Document installation processes and maintain accurate inventory of deployed assets.
Skills and Qualifications
Experience:
At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
Ability to make sound, timely decisions in a fast-paced setting.
Independent self-starter.
Education & Certifications:
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).
Technical Skills:
Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux.
Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
Systems Administration: Active Directory user management and permissions.
Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).
MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.
Core Competencies:
Customer Service: Communicate clearly and patiently with non-technical users.
Problem-Solving: Identify root causes and implement effective solutions.
Time Management: Prioritize multiple tickets and meet SLAs.
Collaboration: Work effectively with IT teams and cross-functional departments.
Additional Requirements:
Must be at least 21 years old and pass Level 2 Background Screening.
Willingness to travel up to 35% nationwide.
Availability for 24/7 technical support as needed.
Physical Requirements
Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet.
Ability to climb ladders, kneel, crouch, and reach as needed.
Ability to work in varying environmental conditions while wearing PPE.
Visual acuity for detailed inspection and computer work.
Ability to communicate verbally at conversation levels.
Work Schedule
40+ hours per week with flexible hours based on business needs.
Must be available for on-call duties, evenings, weekends, and holidays.
Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Desktop Support Specialist
Information technology consultant job in Doylestown, PA
Required Skills & Experience
2yrs+ Desktop / IT Support experience
Hardware/Software troubleshooting
Mobile device support
Strong communication skills
Reliable transportation and active DL
Nice to Have Skills & Experience
Coming from Healthcare/Hospital (or similar highly regulated environment)
Associate or Bachelors degree or certifications
Job Description
We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions)
Day to Day Summary
We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients.
The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to:
Support for laptops and desktops
Microsoft/Office Suite
Deskside support for doctors and clinical staff
Project support (equipment refresh, windows upgrades, etc)
MUST: Have valid driver license and a vehicle
Director of Technology and Enterprise Systems
Information technology consultant job in Marlton, NJ
The Director of Technology and Enterprise Systems leads the selection, procurement, deployment, and management of SEBPO's enterprise technology systems, ensuring they align with business goals. This role oversees platforms such as Finance, CRM, HR, and Productivity as well as our personal computing hardware and software. The Director partners with leaders across Finance, HR, Operations, and GTM to deliver efficient and secure solutions that support SEBPO's global operations and client delivery.
This is a hybrid role and requires in-office reporting.
Essential Duties and Responsibilities:
Develop and execute SEBPO's enterprise applications strategy to support business priorities
Oversee core platforms including Oracle Fusion (ERP and HCM), Salesforce, Google, and Microsoft
Partner with business leaders to optimize workflows and improve system integration across departments
Work closely with InfoSec to ensure our platforms and users remain secure
Lead digital transformation and automation initiatives to increase operational efficiency
Ensure data integrity, system security, and compliance with company and regulatory standards
Manage vendor relationships, contracts, and performance for enterprise applications, ensuring any new purchases and renewals occur in a timely and cost-efficient manner
Build and lead a global team responsible for application development, support, and operations
Establish governance, documentation, and best practices for enterprise systems
Monitor platform performance and implement improvements based on user feedback and business needs
Manage and monitor in-office technology, procurement, platforms, systems, and user experience, along with help desk
Qualifications:
12+ years of progressive experience in enterprise applications, IT management, or systems architecture
Proven leadership in managing ERP and CRM systems in a global environment
Hands-on experience with Oracle Fusion, Salesforce, and Google Workplace
Strong understanding of data integration, process automation, and digital transformation
Excellent communication skills with the ability to translate technical details into business terms
Experience leading distributed teams across multiple time zones
Strong vendor management and negotiation skills
Information Technology Infrastructure Manager
Information technology consultant job in Philadelphia, PA
Head of IT Infrastructure
Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure
for a hands-on opportunity to design and protect the infrastructure alongside a team of five.
The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery.
Responsibilities
Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks
Hands on technical troubleshooting and optimization
Deep understanding of enterprise-grade backup and restore strategies
Design of DR and business continuity plans
Skills/Competencies
10+ years in infrastructure roles
Prior career progression to a leadership role
Experience in financial services sector strongly preferred
Certifications in enterprise architecture, cloud platforms or cybersecurity
Additional Details:
Employment type: Direct Hire
Salary: DOE
In office role.
The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.
SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************
Infrastructure Engineer
Information technology consultant job in Princeton, NJ
Junior Engineer, Product Platform Hardware
Onsite, US
NIKSUN is the recognized worldwide leader in making the Unknown Known. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Job Description:
This role sits at the core of the platform engineering organization and is responsible for the architectural integrity, performance ceilings, and operational resilience of next-generation computer systems. You will operate at the hardware-software boundary, validating and hardening systems that must sustain extreme data throughput, deterministic performance, and no tolerance for failure. This position demands technical authority, disciplined execution, and the ability to dissect complex, multi-layer failures under pressure. This role operates at the intersection of hardware engineering, Linux systems administration, and performance analysis, supporting mission-critical platforms that process extremely large data volumes under sustained operational load. The ideal candidate thrives in a lab environment, excels in deep technical problem solving, and works seamlessly across engineering, manufacturing, procurement, and vendor partners. This role is highly hands-on and lab-focused, operating in a fast-paced engineering environment with frequent exposure to cutting-edge hardware platforms. It requires independent problem solving, disciplined execution, and the ability to operate effectively during critical escalations.
Key Responsibilities:
Perform in-depth technical analysis of server, CPU, memory, and storage architecture specifications to architect optimized system configurations capable of supporting advanced, hardware-driven solutions.
Execute comprehensive validation and stress testing of enterprise-grade hardware components, including RAID controllers, HBAs, high-speed NICs, and multiple classes of storage media, producing empirical performance and compatibility benchmarks.
Design and maintain lab environments supporting continuous hardware qualification, including infrastructure restructuring, equipment lifecycle management, and rigorous inventory control.
Troubleshoot and resolve complex, high-severity hardware-layer failures, supporting rapid escalation handling and root-cause analysis in time-sensitive situations.
Analyze and optimize end-to-end data paths to resolve throughput bottlenecks and performance degradation in systems operating under sustained, high-volume workloads.
Deploy, configure, secure, and upgrade Linux-based operating systems, applications, and services across multiple test and production environments.
Develop automation scripts, diagnostic tools, and lightweight executables (Python, Bash, etc.) to reproduce issues, accelerate root-cause discovery, and implement remediation strategies.
Manage daily lab workflows, including VM provisioning, bare-metal system builds, imaging, and pre-deployment validation tasks.
Generate, sustain, and troubleshoot network traffic flows to systems under test using traffic generation and packet-level analysis techniques.
Collaborate with manufacturing teams to identify and resolve configuration discrepancies, ensuring production-quality system builds.
Partner with procurement and supply chain teams to evaluate, qualify, and onboard alternative hardware platforms in response to availability constraints or evolving engineering requirements.
Engage cross-functionally in support, release, and readiness meetings, delivering clear technical updates, investigative findings, and risk assessments.
Act as a technical interface to external hardware vendors, coordinating investigations, validating fixes, and confirming engineering resolutions across CPU, memory, storage, and networking domains.
Required Qualifications:
3+ years of experience in hardware validation, server architecture, infrastructure engineering, or HPC environments.
Understanding of server platforms, including CPUs, memory subsystems, storage architectures, and high-speed networking.
Strong Linux administration skills, including system deployment, performance tuning, and security hardening.
Proficiency in scripting and automation using Python, Bash, or equivalent languages.
Solid grasp of networking fundamentals, data-path analysis, and traffic-generation principles.
Demonstrated ability to diagnose complex system-level issues involving hardware, firmware, OS, and drivers.
Exceptional documentation, communication, and cross-team collaboration skills.
Desired Qualifications:
Experience with enterprise or HPC-class storage systems and high-throughput data pipelines.
Familiarity with benchmarking tools, performance counters, and low-level instrumentation.
Prior experience interfacing directly with hardware vendors and OEMs.
Exposure to manufacturing or production system bring-up workflows.
Educational Requirements:
* Bachelor's degree in computer engineering & electrical engineering
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
Solutions Engineer
Information technology consultant job in Philadelphia, PA
Oscar is working with a leading data transformation organization that is looking for an experienced Solutions Engineer to join their team.
As the Solutions Engineer, you will help prospective clients understand our technology, guide them through product capabilities, define requirements, and ensure our solutions meet their business objective
Key Responsibilities:
Act as the primary technical resource for the sales organization, providing support throughout the entire pre-sales cycle.
Deliver compelling product demonstrations, technical presentations, and in-depth discussions to prospective clients and partners.
Work closely with prospects to understand their business objectives and translate them into clear solution requirements and product specifications.
Offer expert guidance on solution architecture, implementation strategies, and integration of our software and blockchain-driven technologies.
Partner with product, engineering, and sales teams to design tailored solutions that meet customer needs.
Respond to technical RFPs, develop solution proposals, and assist in planning and executing proof-of-concept (POC) engagements.
Stay current on industry trends, emerging technologies, and competitive offerings to effectively position our solutions.
Qualifications:
5+ years of experience in solutions engineering, technical sales, sales engineering, or another customer-facing technical role.
Strong understanding of software technologies and solid foundational knowledge of blockchain concepts and real-world use cases.
Proven ability to bridge the gap between technical and non-technical stakeholders, simplifying complex concepts into business-aligned value.
Experience gathering, clarifying, and defining product requirements and customer specifications.
Exceptional communication, presentation, and interpersonal skills.
Recap:
Location: Philadelphia, PA (Onsite)
Type: Full time Permanent
Rate: $145k - $160k annual salary dependent on relevant experience
If you think you're a good fit for the role, we'd love to hear from you!
Snowflake dbt Data Migration Engineer
Information technology consultant job in Philadelphia, PA
Are you an experienced Data Migration Engineer with an expertise in Snowflake and dbt (Data Build Tool)
About the role, we are seeking a Data Migration Specialist with extensive experience in dbt (Data Build Tool) and Snowflake, and solid proficiency in Python within the AWS ecosystem. The role involves developing, maintaining, and optimizing scalable data pipelines and integrations that enable data-driven decision-making across platforms. Please do not apply without current and extensive dbt and snowflake.
About the team, this diverse team provides post-sale technical support services to our University customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
Key Responsibilities
Designing, implementing, and maintaining data pipelines using dbt and Snowflake
Developing and automating Python scripts for data transformation, validation, and delivery
Managing data workflows and deployments across the AWS ecosystem (S3, Lambda, ECS, IAM, etc.)
Collaborating with internal and external teams to deliver efficient, secure data integrations
Troubleshooting and resolving data pipeline or performance issues
Applying best practices for CI/CD, testing, and version control in data workflows
Contributing to ETL orchestration and scheduling using Matillion
Required Skills & Experience
Possess current experience with dbt and Snowflake (required). Please do not apply with this experience.
Experience with Matillion ETL or similar data orchestration tools
Familiarity with Airflow, Dagster, or other workflow orchestration frameworks
Have current and extensive Python development skills for automation and data processing
Possess a solid understanding of AWS services related to data engineering
Experience with SQL, schema design, and performance optimization
Possess familiarity with Git and collaborative development practices
SAP BRIM Consultant
Information technology consultant job in Middletown, PA
Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.
Lead workshops to introduce new end to end business processes for Order to Cash with new system
Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
Lead the testing of assigned functional systems
Perform System Integration Testing
Support User Acceptance Testing
Create user readiness documentation
Lead workshops for user training as assigned
Design and perform integration testing to support business process transformation from legacy systems
Create business process documentation as required
Provide SAP-BRIM functional support through hyper care phases post go-live
Provide root cause analysis and resolution for defects related to system and data issues
Support business with billing validation analysis to ensure accurate data migration/conversions
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned
Adhere to and follow all PTC standards, policies, and procedures
Utilize various software and/or technology tools to perform job duties
Perform tasks and other duties as assigned by the PTC.
Required Skills:
Expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters. Required 15 Years
SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end-to-end implementations. Required
Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement. Required
Exp. leading workshops to document requirements & write functional spec. on multiple SAP-BRIM / FICA implement. projects incl. SOM, CI, CM, CC & FICA. Required
Experience managing Order-to-Cash workstreams keeping teams on track and budget. Required
Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI. Required
Hands-on use of configuration of dunning and collection methodologies of SAP-FICA. Required
Automation Test process design and config for SAP-BRIM implementation. Required
Ability to understand complex, B2B contracts and how they'd be represented in configurable billing/financial systems. Required
Experience with Agile Project methodologies and traditional waterfall project methodologies. Required
Real-world experience managing Global Billing operations. Required
Bachelor's degree in business management or information systems; equivalent combination of education and/or experience may be accepted. Required
Systems Engineer (MSP)
Information technology consultant job in Oreland, PA
Systems Engineer (MSP) - T3 Escalations + Projects
📍 Oreland, PA (hybrid)
💰 $80,000 - $105,000
🖥️ MSP Experience Required
Join a fast-growing IT services firm where you'll drive infrastructure + cloud deployments, handle advanced escalations, and build long-term client relationships. This role blends hands-on engineering, project delivery, and light technical account management - ideal for a tech who wants ownership, client visibility, and growth.
What You'll Do
Serve as the top technical escalation point for complex issues
Lead infrastructure, cloud, and security projects end-to-end
Support and configure Microsoft 365, Azure AD, Windows Server, Intune
Manage VMware/Hyper-V and networking (firewalls, VLANs, VPNs, routing)
Oversee and harden backup, DR & EDR/security platforms
Mentor junior engineers & help elevate the tech stack and processes
Work closely with leadership, clients, and internal engineering teams
What You Bring
3+ years in an MSP supporting multiple clients (must-have)
Microsoft 365 / Azure / AD / Intune
Windows Server 2016-2025
VMware / Hyper-V
Networking + firewalls
Datto / Veeam / similar
Benefits
Bi Annual Bonuses
Medical, dental, vision
401(k)
PTO + holidays
Certification support & growth opportunities
Work in a tight-knit team where your voice matters
Information Technology Professional
Information technology consultant job in Philadelphia, PA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
IT Security Operations Administrator
Information technology consultant job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
Follow documented information security policies, processes, and procedures.
Document new information security processes and update existing information security.
Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
Administer and maintain end user accounts, permissions, and access rights.
Manage connection security for local area networks and DPH web sites.
Manage and ensure the security of databases and data transferred both internally and externally.
Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
Research information security topics, tools, techniques, and threats as directed.
Serve as an information security resource on DPH IT projects.
Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
Actively promote a customer-oriented approach to maintain a secure DPH network.
Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
Extensive experience with information, network, and application security concepts, methodologies, and processes
Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
IT Security Operations Administrator
Information technology consultant job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
* We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
* We offer Comprehensive health coverage for employees and their eligible dependents
* Our wellness program offers eligibility into the discounted medical plan
* Employees receive paid vacation, sick leave, and holidays
* Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Job Location
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IT SUPPORT MANAGER BDCI
Information technology consultant job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
Auto-ApplyIT Technician
Information technology consultant job in West Conshohocken, PA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
IT Technician Thunder Ridge Nature Arena
DEPARTMENT: Information Technology
REPORTS TO: IT Director
FLSA STATUS: Part-Time, Non-Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Essential Duties and Responsibilities
Diagnose software and hardware problems.
Be ready to assist staff and faculty with IT related problems when called upon.
Track, prioritize, and document requests using an IT support request system.
Install and configure new computers and other IT equipment.
Repair and upgrade different types of computers (software and hardware).
Identify problems and repair printers, phones, copiers and scanners.
Perform regular updates of servers.
Sets up and tears down videoconference equipment.
Assists with the move in and move out of shows.
Provides billing statement information to the Accounting Department.
Assists clients with programming their equipment for the Internet.
Removes all connections at the completion of shows.
Assists MIS Manager when needed.
Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED
Associates degree in the Technology field
Previous large scale venue experience
Skills and Abilities
Knowledge of:
Terminology used in the telecommunications field
Telecommunications installations
Cat5 wiring
ISDN and IP protocols
Videoconference theories
Fiber modes
Data base entry, i.e. Maintain inventory
Network
Ability to:
Read exhibitor blueprints of phone connections.
Coordinate, program, and assign phone/IP numbers for show managers.
Trouble-shoot PC and basic printer.
Operate modern office equipment, including computer, fax, phone, and copy machine.
Operate a motor vehicle.
Operate radio devices.
COMPENSATION
Competitive compensation, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site (Thunder Ridge Nature Arena)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
IT System Administrator
Information technology consultant job in Telford, PA
Ready for a rewarding career where you can inspire others as well as provide IT support to our team?
Consider joining our team as the IT System Administrator for Grace Inspired Living!
About Us:
Guided by God's love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.
Since 1962, the Lutheran Community at Telford in Telford, PA has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence.
Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24-hour support.
POSITION SUMMARY:
The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living.
SPECIFIC DUTIES AND RESPONSIBILITIES:
· Provide tier 2 technical assistance to users.
· Assist in training and supporting any tier 1 staff.
· Spearhead network troubleshooting issues that arise.
· Provide desktop and network printer implementation and support.
· Provide ongoing system administration duties for facility-specific applications such as PointClickCare, SARA, and Microsoft 365.
· Manage Windows Active Directory.
· Oversee the patching of various hardware and software components.
· Manage the configuration of all MDM solutions to keep devices secure by default.
· Work to enable the IT environment to leverage as much automation as possible.
· Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems.
· Spearhead the initial investigation of security-related incidents and support tier 3 staff in timely resolution.
· Be a leader in encouraging compliance with all policies and procedures for the IT team and end users.
· Provide training for end-user applications.
· Document issues and resolutions with clarity and detail.
· Assist with the planning and documentation of key technical processes.
· Function as a key technical stakeholder in the Change Advisory Board (CAB) process.
IT Technician Permanent Part-time
Information technology consultant job in Camden, NJ
Information (Default Section) Title IT Technician Permanent Part-time Overview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.
As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.
Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.
Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.
Location Camden City Campus Department Office of Information Technology Days and Hours *See special instructions Requisition Number Job Description
ESSENTIAL FUNCTIONS
* Provide desktop support on all four campuses.
* Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
* Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
* Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
* Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
* Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
* Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
* Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
* Trains users including students, staff, and faculty, on the proper use of hardware and software.
* Creates and maintains good customer service relationships with students, faculty and staff.
* Assists faculty and staff in the utilization of AV equipment.
* Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
* Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
* Provide occassional IT/AV support at evening and weekend high-profile events and meetings.
* Help maintain inventory control for all computers and computer-related equipment on all College campuses.
* Provides technical support as needed for community, outside client, and county activities.
* Respond to calls for support on other shifts and weekend emergency requests.
* Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
* Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
* Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.
* All other duties as required of the position.
Minimum Qualifications
* Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience.
* Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
* Experience with using various software deployment methods including deployment tools, scripts and batch files.
* Experience with video and sound equipment including projectors and racked AV equipment.
* Excellent interpersonal skills with a focus on customer service.
* Ability to work collaboratively in a team environment and on independent projects.
* Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.
Benefits
Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.
Special Instructions for Applicants
This is a part-time, twelve-month position. A typical work week will be 25 hours over five days from 1:00pm to 6:00pm with occasional shift changes. A flexible work schedule is required with occasional evening and weekend support. The flexible schedule will be determined by the Desktop Manager in advance.
This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs.
Mobility to navigate to all areas of the College is required.
Routine bending, stooping, kneeling and reaching.
Dexterity in working with computers is mandatory.
Published Salary Range $21,000 - $25,000 Job Open Date 11/25/2025 Job Close Date Open Until Filled Yes Job Category Staff Application Types Accepted Main App - Applicant
Supplemental Questions