Senior IT Technical Trainer
Information technology consultant job in Arlington, VA
GovCIO is currently hiring for a Senior IT Technical Trainer with an active Secret clearance to plan, develop, and implement technical product or system training programs for federal customer. This position will be located in Arlington, VA and will be a remote position.
Responsibilities:
Plans, develops, and implements technical product or system training programs for customers, employees, and field support personnel. Technical training may include standard, repeatable modules, customized, and new product modules.
Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training programs; prepares lesson plans and training materials; designs product demonstrations; develops course content; determines methodology; and coordinates the development of training aids.
Conducts training sessions, demonstrations, and develops criteria for evaluating the effectiveness of training activities. Requires prior technical subject matter knowledge and experience.
Confers with management, employees, and clients to gain knowledge of work situations requiring technical training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Continuously revises lesson plans to ensure course material reflects product features, meets new training requirements, and keeps technical information up to date.
Facilitates the execution of all training programs.
Monitors training costs to ensure the budget is not exceeded, and prepares budget reports to justify expenditures.
Qualifications:
High School with 9+ years training (or commensurate experience)
ISD knowledge and experience towards the development of in-classroom instructional materials and other methods including, but not limited to training plans, storyboards, narrative scripts, graphics, etc.
Experienced with developing and designing of computer based training.
Possess a strong working knowledge of Adobe Captivate and the understanding Adobe create suite.
Familiar with the best practices for designing training, utilizing ADDIE.
Clearance Required: able to maintain Secret Clearance and able to acquire and maintain DEA Suitability.
Company Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $110,000.00 - USD $120,000.00 /Yr.
Information Technology Administrator
Information technology consultant job in Tysons Corner, VA
Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations.
We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills.
IT Administrator Responsibilities:
Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence.
Collaborate with third-party IT vendors to address IT-related matters.
Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates.
Install, configure, and maintain computer hardware, software, and peripherals.
Oversee, maintain, and monitor network performance and security.
Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed.
Manage user accounts, access rights, and security settings for domains, emails, and software systems.
Perform data backups and secure data according to established procedures.
Work with website vendors in making updates and related maintenance.
When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors.
Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms.
Train users on new hardware and software applications.
Research and recommend new IT technologies and solutions.
Minimum Qualifications (Education, Experience, Certifications):
Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking.
Required minimum experience: 3-5 years or more of experience working in IT.
Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365.
Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Experience with network hardware, such as routers and switches.
Excellent problem-solving and communication skills.
Able to work independently and as part of a team.
Not required, but helpful, experience with CCH Prosystems software installations and maintenance.
This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including:
Benefits:
Flexible time off (FTO), hybrid work arrangements, and firm holidays.
Traditional and Roth 401K plans, with firm matching.
Health, dental, and vision insurance.
Short and long-term disability, AD&D, and life insurance.
Minimum of 40 hours paid continuing professional education.
Paid maternity and paternity leave.
Annual performance-based bonus compensation.
More About Rogers & Company
Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide.
Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.
Information Technology Specialist
Information technology consultant job in Rockville, MD
This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory.
Job Profile Tasks/Responsibilities:
•Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA.
•Provide support per requests, investigate, and troubleshoot issues.
• Provide Tier 1 & 2 technical support for system users.
•Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Collaborate with Desktop Engineering team to perform system and software testing procedures.
• You will update assigned tickets and continuously coordinate necessary work.
• Advise management of potential risks that may have an impact on the IT environment.
• Assist in the management of Service Desk resources for optimal performance.
• Maintain professional demeanor and behavior at all times in all forms of communication.
• Perform other duties as assigned by manager.
Job Profile Minimum Qualifications:
• High School diploma required, with five years of relevant experience
• Five years of experience providing IT support in a Windows environment.
• Two years of experience with Mac
• Experience researching PC and software issues and products.
•Hands-on experience working with all types of hardware including laptops, desktops, and printers
Information Technology Field Technician
Information technology consultant job in Baltimore, MD
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
IT System Administrator Tier 2.5 - MSP
Information technology consultant job in Ashburn, VA
Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years
If you're looking for a place where your work
truly matters
, where clients appreciate your impact, and where leadership invests in your growth, this is
the
opportunity.
This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do.
You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year.
Why You'll Love Working Here
30+ years of proven stability and growth
A friendly, supportive culture-no egos, no burnout factory
Leadership that listens, invests, and promotes from within
Work that makes a difference for real businesses every single day
Excellent benefits fully paid by the company
This is the type of company where people stick around because they feel valued, trusted, and empowered.
Position: IT System Administrator Tier 2.5 - MSP
You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match.
What You'll Be Handling:
Microsoft Exchange & Office 365
Windows & mac OS support
Firewalls & switching
Windows Active Directory
Hyper-V & VMware
ConnectWise, Kaseya, and related RMM tools
Microsoft Azure support
Onsite client visits across Northern VA
Salary & Benefits
Salary: $80,000 - $95,000
Location: Herndon, VA
Benefits include:
Paid vacation & sick leave
Fully company-paid health, dental, and vision insurance
Company-paid life, short-term, and long-term disability
401(k) with up to 4% company match
Mileage reimbursement
Information Technology Asset Specialist
Information technology consultant job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
Information Technology Specialist
Information technology consultant job in Fairfax, VA
IT Specialist (IT Department Support)
Duration: Full-time
Clearance: Active TS/SCI
Shift: Start at 7 or 8am, M-F
Experience Level: 4-6 Years total
Certifications: Sec+ Required
Degree: Preferred, not required
What we are looking for in a candidate (outside of the above):
Either Windows or Linux knowledge (both would be preferred)
A solid base of networking (not expecting them to be a seasoned engineer)
Ideally has troubleshot, installed, and configured some network switches/routers/firewalls
Break/Fix on hardware (PCs, Laptops, peripherals, printers, etc.)
Active Directory and Exchange administration (again, not expert-level here)
Candidates must hold an active TS/SCI clearance. The candidate must have at least 3-5 years of professional experience.
As a member of the Corporate IT team, the primary responsibility of the IT specialist will be to maintain, upgrade, and provide support for Windows and Linux operating systems in an Active Directory network environment. The candidate needs to be able diagnose and resolve issues and problems in a timely manner. Responsibilities also include overall system support including printers, monitors and associated peripherals.
Qualifications and Skills
Strong proficiency with:
PC HW, Laptops, peripherals, and printers
Active Directory administration
Exchange Administration
Network switches and Firewalls
Linux Administration
Knowledge of network architectures, protocols, and services (file sharing, domain services, web services, VMWare, RSA multifactor)
Experience building, securing, maintaining, and troubleshooting computer operating systems and applications (Windows 11, Windows Server, Rocky Linux, Redhat Linux)
Knowledge of NIST and CMMC requirements
Strong work ethic, self-starter, work well independently as well as in a team environment
Ability to interface with end-users, good communication skills
DOD 8570 Certification is required.
System Administrator
Information technology consultant job in Herndon, VA
This posting is for a contract assignment and is not a full-time employment offer. Candidates selected for roles will be employed as contract workers through an approved 3rd party for the duration of the specified project
Our clients Information Technology and Data Analytics (IT&DA) organization Specialized Infrastructure Operations group is currently seeking a Contract Senior Systems Administrator to support the team in Herndon, VA.
The client delivers complex solutions in challenging environments, supporting our Mission Operations Portfolio by designing, building, testing, deploying, and maintaining critical platforms for commercial and government clients. We prioritize innovation and collaboration to improve the world, embracing diversity, equity, and inclusion. Our welcoming environment fosters professional growth and meaningful contributions, from the seabed to outer space.
The Senior System Administrator will handle system administration tasks, including infrastructure management, information security, software installation, and configuration control. This role involves creating innovative solutions to technical challenges, providing system support with modern tools, and overseeing the design and performance of computing systems for effective capacity planning and disaster recovery.
Position Responsibilities:
Oversees system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture
Provides complex problem resolution, root cause analysis and technical support for delivery systems
Participates in the design, validation and configuration management of computing delivery systems
Plans and coordinates system changes
Administers user system access and establishes safeguards to protect information to meet security requirements
Oversees activities to monitor system performance to support capacity planning, backup and disaster recovery planning
Mentors, leads and trains others
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Basic Qualifications (Required Skills/Experience):
Successfully completed a Tier 5 Investigation (T5), formerly known as a Single Scope Background Investigation (SSBI) by the federal government within the last 5 years or agreed to enter a Continuous Vetting program such that 5 year updates are no longer required
5+ years of experience as a systems administrator
5+ years of experience working in a cross functional environment with all levels in the business from individual contributors to executive leadership
ACTIVE FULL SCOPE POLYGRAPH PRE START
Preferred Qualifications (Desired Skills/Experience):
5 or more years' related work experience or an equivalent combination of education and experience
Active certifications in Cloud, INFOSEC, etc.
Experience with Virtualization (AHV, VMWare ESXi, Hyper-V, etc.)
Experience with VDI infrastructure, monitoring infrastructure, securing infrastructure, documenting in confluence and task tracking in Jira
Benefits Information
*Optional Benefits: Medical, Dental, Vision, 401K
Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Cloud Support Engineer - TS/SCI With Full-Scope Polygraph
Information technology consultant job in Reston, VA
Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, escalate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
3 years of operations experience providing application infrastructure support; 2 year performing system administrator support
Clearance Requirement
TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment.
Strong interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem solve and collaborate with team members.
Strong organizational and multi-tasking skills
Strong in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure.
Strong customer focus
Information System Analyst
Information technology consultant job in Jessup, MD
Distribution company headquartered in Maryland is looking to hire an Information System Analyst to lead the development, maintenance, and optimization of business software systems. This is a diverse role that will support a variety of software support functions, including gathering business requirements, coding, UAT, and help desk support.
Specific duties include the following:
Gather business requirements and ensure ERP system meets evolving business needs
Design and implement system functionalities
Provide basic programming and work closely with 3rd party software vendors on more complex programming needs
Provide technical support to end users
Troubleshoot system issues to ensure reliability and optimal performance
Develop and maintain reports
Perform software systems testing
Required qualifications include the following:
Strong ERP understanding, including how business processes flow through the system
Programming language proficiency- Progress or BASIC programming languages preferred
Ability to work with various business groups and end users
Excellent customer service skills
Previous experience working in an inventory-based industry such as retail, distribution, or manufacturing
IT Systems Programmer
Information technology consultant job in Baltimore, MD
RESPONSIBILITIES:
The IT Systems Programmer is responsible for designing, developing, maintaining, and improving software solutions to meet specific needs for the company, it's employees and clients. Will maintain Core code repositories and versioning for SDLC and Compliance policies.
ESSENTIAL FUNCTIONS:
1. CORE FINANCIAL SYSTEM ANALYSIS AND DESIGN:
Contributes to system design, planning, and analysis of all core processing.
Assesses new functionality of existing software applications on Core and identifies areas for improvement or enhancement.
Recommending, designing, authoring, and testing new and/or existing programs within industry-standard
programming practices and procedures.
Manages and maintains core environment scripts/programs developed in-house or otherwise acquired from another FI for use.
Responsible for appropriately maintaining flow charts and systems operations diagrams.
Creating Batch and UI scripts on the Core System.
Core System analysis and program technical support point of contact.
Monitoring program/script performance on Core.
2. CORE FINANCIAL SYSTEM DEVELOPMENT:
Develop and test new Core Batch and UI Scripts based on business requirements.
Modify and maintain existing programs to improve the efficiency of execution, performance functions, and
accuracy of results.
Debug programs and correct logic and/or syntax errors to ensure smooth operations.
Developing and/or modifying Batch and UI scripts on Core to meet business reporting needs.
Enhancing or augmenting the use of Core interfaces for websites and applications.
Develop and/or modify Reports on Core to meet business requirements.
Leveraging the KeyBridge API for Core enhancement and efficiency
Responsibilities:
Creates and scripts for Core daily processing workflows.
Assists with the execution of daily jobs and processing, including the establishment of processing
schedules.
Assists with automation workflows consistent with operational business rules.
Creates reports on Core to satisfy business and/or regulatory needs.
Troubleshoots errant reports and inaccurate reporting.
Repairs or restructures data within the Core database to improve operational efficiencies in processing
and reporting.
3. TESTING AND QA:
Conducts thorough testing to ensure applications function correctly and meet requirements.
Perform code review for quality control in both in-house and acquired custom code.
Designing, running, and monitoring application performance tests and delivering efficient code.
Maintains SDLC and adheres to coding standards where applicable.
Maintains the SDLC and Code deployment workflow to ensure adherence with Change Management.
Maintains QA best practices and adheres to SDLC Policies for code creation, testing, and deployment.
REQUIREMENTS:
4+ years' in a systems programming or development role.
Proficiency with programming languages such as Bash, Java, JavaScript, and SQL.
Java and SQL experience is 100% required.
Familiarity with Powershell is a plus.
Information Technology Support Engineer
Information technology consultant job in Arlington, VA
IT Support Specialist - Award-Winning Nationwide Consulting Firm
About the Company
We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week.
About the Role
The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience.
Responsibilities
End-User Support
Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system.
Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments.
Document incidents and resolutions clearly within the support system.
Manage, maintain, and continuously improve the help desk workflow.
Systems & Applications
Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta.
Perform laptop builds, upgrades, repairs, and replacements.
Configure and support mobile devices (iPhone & Android).
Assist with AV system setup and troubleshooting.
Employee Lifecycle (Onboarding & Offboarding)
Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding.
Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling.
Maintain accurate onboarding/offboarding documentation in line with security policies.
Infrastructure & Process Improvement
Assist with software and hardware installation, configuration, and upgrades.
Maintain IT documentation, policies, and procedures.
Support procurement, tracking, and lifecycle management of IT assets.
Collaborate with the IT team to enhance processes and service quality.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
3+ years of IT support experience in a professional environment.
Strong proficiency with Windows OS, mac OS, iOS, and Android.
Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office.
Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus.
Experience with AV systems (Zoom) preferred.
Solid understanding of wired and wireless networking concepts.
Excellent communication skills and a customer-first mindset.
Relevant certifications (CompTIA A+, Google, etc.) are an asset.
Eagerness to learn, grow, and contribute.
Why Join Us
You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.
Systems Engineer (5240)
Information technology consultant job in Washington, DC
This position requires an active TS/SCI security clearance in order to be considered; clearance sponsorship is not available.
As a Systems Engineer, you'll collaborate with other engineers to define system requirements, architecture, and design, with the goal to make an impact across the federal government. In supporting the program, you will be required to work 5 days/ per week onsite in the client's Washington, DC location.
What you'll do:
Collaborate with other engineers to define system requirements, architecture, and design
Collaborate closely with key stakeholder partners and IT team to evaluate customer requests for new systems, applications, product standards, and services.
Work on the core platform to create and optimize all functions needed to establish a strong platform infrastructure.
Perform risk assessments and develop mitigation strategies and ensure compliance with industry standards and regulations.
Analyze and validate system designs against requirements and specifications.
What you'll need to succeed:
8-10 years of experience as a Systems Engineer provisioning, installing, and supporting on-premise mission critical systems
Experience maintaining and managing a on-premise VMWare infrastructure
In-depth experience with Infrastructure as Code (IaC), containerization, Kubernetes, Ubuntu, and CI/CD Automation
Experience working in a DevSecOps environment
Ability to work well on a team as well as individually
Ability to think out of the box to help with troubleshooting issues and providing innovative solutions that fit customers' needs
Ability to establish and maintain a high level of client trust and confidence with your skills
A Bachelor's Degree
Active TS//SCI clearance
What will make you stand out:
Experience with system monitoring tools such as SolarWinds, Grafana, and Prometheus
Expertise with container orchestration tools (Rancher, OpenShift, etc.)
Experience hardening and securing containers
Previous experience with commercial cloud (e.g., AWS, Azure)
Passion for learning new development concepts, methodologies, and technologies
Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
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"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request by emailing *******************."
Systems Engineer IV
Information technology consultant job in Washington, DC
The Systems Engineer IV provides advanced engineering support for cloud and on-premise infrastructure, with a primary focus on architecting, deploying, and maintaining AWS environments. This role collaborates closely with internal IT teams to enhance infrastructure reliability, automate provisioning, and support enterprise-level systems operations.
Key Responsibilities
Architect, engineer, configure, and deploy AWS and related infrastructure technologies using approved organizational standards. System Engineer IV
Partner with Systems Operations to build self-service infrastructure provisioning, CI/CD delivery pipelines, logging tools, and monitoring services. System Engineer IV
Maintain and update system documentation as needed. System Engineer IV
Collaborate with IT Operations Engineers to install, configure, and support physical and virtual server environments. System Engineer IV
Continuously monitor, troubleshoot, and improve infrastructure performance and stability. System Engineer IV
Operate enterprise monitoring, alerting, backup, antivirus, anti-spam, and malware protection tools, as well as offsite storage and data-mirroring systems. System Engineer IV
Core Competencies
Forward-thinking and able to anticipate operational needs. System Engineer IV
Strong critical thinking and analytical problem-solving skills.
Demonstrates adaptability, openness to innovation, and change.
Communicates effectively across multiple channels with emotional intelligence.
Performance-focused, with the ability to set and meet clear goals.
Customer-oriented with a commitment to service excellence.
Committed to continuous learning and developing self and others.
Collaborative mindset with the ability to work across teams and stakeholders. System Engineer IV
Required Skills & Experience
7-10 years of directly related IT systems engineering or administration experience. System Engineer IV
Strong AWS cloud architecture experience, including CLI usage.
Expertise in Shell scripting (Shell, Perl, Python).
Hands-on experience with Unix/Linux installation, administration, operations, and maintenance.
Proficiency with Unix/Linux security tools, ports, protocols, routing, and switching in firewalled WAN environments.
Extensive experience with AWS services such as ECS, EC2, API Gateway, S3, Lambda, etc. System Engineer IV
Experience managing Public Cloud infrastructure environments.
Advanced skills in designing, developing, and troubleshooting new and existing scripts.
Experience operating in a mature enterprise IT environment.
Preferred/Bonus Skills
Experience with RHEL Satellite Server.
Experience with Puppet configuration management.
Familiarity with Atlassian tools (e.g., Jira, Confluence). System Engineer IV
Education & Certifications
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience of 8+ years). System Engineer IV
AWS Certification preferred. System Engineer IV
Experience Requirement
A minimum of 10 years of total professional experience performing related duties in systems engineering or similar roles.
Systems Engineer - Secret Clearance - KUWAIT
Information technology consultant job in McLean, VA
The ESM Systems Engineer is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE & CISSP) and provides expert level engineering and management support for all Enterprise systems. Due to the classified nature of this program, the employee must work on-site in Kuwait.
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.
Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.
Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.
Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.
Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
Performs other duties and assignments as required.
Qualifications
Security Clearance:
Requires an active Secret Clearance
Education / Certifications:
One-year related experience can be substituted for one year of education if the degree is required.
Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).
The authorized certifications for this job title are listed as follows:
BASELINE:
Cisco: CCNP: Certified Network Professional - Security
CompTIA: CASP+ ce: Advanced Security Practitioner
CompTIA: SecurityX ce
GIAC: GCED: Certified Enterprise Defender
GIAC: GCIH: Certified Incident Handler
ISACA: CISA: Certified Information Systems Auditor
ISC2: CCSP: Certified Cloud Security Professional
ISC2: CISSP (or Associate): Certified Information Systems Security Professional
COMPUTING ENVIRONMENT (CE):
Microsoft: 365 Certified: Enterprise Administrator Expert
Microsoft: Certified: Azure Database Administrator Associate
Microsoft: Certified: Azure Security Engineer Associate
Microsoft: Certified: Azure Solutions Architect Expert
Microsoft: MCSE: Core Infrastructure
Experience:
One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.
Platforms including a combination of the following:
Microsoft Active Directory
Azure Active Directory (Entra ID)
MECM (SCCM)
Intune
WSUS
SQL
MIM/FIM
ADFS
DNS
PKI
Azure Virtual Desktop in a Wide Area Network.
Experience with a customer service-oriented company
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #opentowork #relocation #systemsengineers
System Engineer
Information technology consultant job in Ashburn, VA
Our client is a highly respected Managed Service Provider (MSP) known for empowering IT professionals to excel. With a strong foundation in modern technology and a proactive, solutions-driven approach, they foster an environment where motivated individuals can thrive. The company deeply values its team and invests in ongoing professional growth and development.
Role Overview
They are seeking a Systems Engineer who will play a key role in building and maintaining high-performance network systems for a diverse client base. In this role, you'll design and implement innovative technical solutions while providing expert support and maintenance. You'll be an essential contributor to ensuring reliable, seamless technology operations-all within a well-established framework of proven best practices.
Key Responsibilities:
Plan and support client network and computing infrastructure.
Perform administration of servers and virtual server clusters.
Install, configure, and maintain network hardware, systems, services, equipment, and devices.
Monitor and apply performance-enhancing changes to network architectures.
Monitor and maintain network security systems and technologies.
Administer software and network security.
Maintain user account, permission, email, and threat management methodologies.
Manage system back-up and restore protocols.
Document network problems and resolutions for future reference.
Create and maintain documentation for all aspects of hardware, networks, and systems including key standards and processes.
Travel to and from client work sites as needed with personal vehicle.
Work on-call after hours support rotation as needed.
Be available after hours/weekends for project work as needed.
Monitor queue and cover support extension and remote tickets as needed.
Qualifications:
Bachelor's Degree in Computer Science or Information Technology preferred.
Minimum 3-5 years of network administration, design, and execution experience.
Minimum 1-2 years of IT management-related experience.
1-2 years of prior experience and the demonstrated ability to be successful in a client-focused environment.
Experience with Windows, Apple OS, HP/Aruba, Cisco Systems, and SonicWall.
Experience in network infrastructure including switches, routers, cabling, racks, firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VPN, Terminal Services, VolP, and QoS.
Web development knowledge.
Experience with Azure and AWS.
Experience in VMWare virtualization and Active Directory.
Understanding of in-house systems architecture and cloud-based architectures required.
Excellent communication skills with the ability to write reports, business correspondence, and procedure manuals, as well as providing clear communications via email and in person to clients and business associates.
Strong project management skills.
Ability to problem-solve and troubleshoot.
Thrives in a fast-paced, entrepreneurial setting and excels when working both independently and as part of a team.
Ability to accurately track timekeeping.
If you are interested in joining an organization that offers growth, challenge and an opportunity to work in a variety of industries, please send your resume for immediate consideration.
Cloud Systems Engineer
Information technology consultant job in Washington, DC
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring an experienced Cloud Systems Engineer. This role requires you to be eligible for a Federal clearance to interview. This position is onsite and will require you to work out of Washington, D.C.
Overview
The C&CA Systems team is seeking cloud professionals proficient in administering AWS GovCloud cloud service platform. Become part of a team responsible for building a cloud business platform within the Federal Reserve Board. At least five years of demonstrated experience supporting cloud platforms. As a Senior Cloud Systems Engineer, we require 10 years of experience in the field of technology including application development, 5 of which focused on supporting cloud technologies.
Education Preference
Candidates should possess a bachelor's degree in computer science, information technology, or a related field.
Clearance Requirements
Public Trust
Onsite Requirements
On-Site
Responsibilities
Design and create custom cloud applications tailored to project needs.
Set up and configure DevSecOps pipelines for secure cloud environments.
Partner with cloud platform and development teams to manage and enable cloud infrastructure supporting business applications.
Deploy, migrate, and maintain secure systems for IaaS, PaaS, and SaaS environments.
Develop software following SDLCs including DevOps, Agile, Lean, or Iterative methodologies.
Utilize high-level programming languages such as Python, PowerShell, or Infrastructure as Code tools like Terraform or AWS CloudFormation.
Implement automation, CI/CD pipelines, and containerization practices, with experience using GitLab or Azure DevOps preferred.
Work with AWS service offerings and government cloud environments, ensuring compliance with security standards.
Apply knowledge of cloud architectures, web servers, load balancers, and storage solutions like AWS Load Balancer.
Support cloud migration efforts and optimize solutions for cost efficiency.
Incorporate security best practices, including cloud federation technologies such as SAML, Okta, OAuth, and OpenID Connect.
Qualifications
Ten years of experience in technology, including five years supporting cloud platforms.
Proficiency with AWS environments, especially AWS GovCloud.
Experience designing and deploying secure cloud solutions across IaaS, PaaS, and SaaS.
Strong understanding of cloud-based architectures, security, and cost optimization.
Skilled in programming languages and infrastructure as code, especially Python 3.x, PowerShell, AWS CloudFormation, Terraform, or AWS CDK.
Knowledge of RESTful Web Services, AWS API Gateway, and cloud security protocols.
Experience with CloudWatch, CloudTrail, Lambda, RDS, Aurora, and other AWS components.
Familiar with highly secure operating environments, FISMA, FedRAMP, and related compliance standards.
Desired Skills
Additional experience with data lakes, lake formation, and analytics architectures.
Containerization expertise using Docker, Kubernetes (EKS, ECS, Fargate).
Familiarity with the AWS Well Architected Framework and enterprise observability platforms like Splunk.
Knowledge of Data Quality testing tools such as Great Expectations or Glue Data Quality.
Direct management of AWS services including CloudTrail, CloudWatch, S3, RDS/PostgreSQL, and Lambda.
Systems Engineer-W2 Only
Information technology consultant job in Baltimore, MD
Terms of Employment
• W2 Contract, 24 months
is On-Site
• The office is located in Windsor Mill, MD (with travel once a week to Bethesda, MD)
• Shift Schedule: M-F 09:00 AM-05:00 PM
Overview
Our client is seeking a Systems Engineer to provide crucial IT support for real-time systems within their electric operations and distribution control rooms. This role is a 2-year contract and involves supporting control room operations and distribution operations at BGE and PHI. Key activities include supporting enterprise-level datacenters , and working on hardware refresh projects for storage infrastructure, servers, and real-time system workstations
Responsibilities
• Provide Windows 10/11 Desktop Support and troubleshooting for Windows workstations.
• Offer support for Server Hardware, including troubleshooting hardware failures.
• Support control room operations for transmission and distribution at BGE and PHI.
• Support enterprise-level datacenters utilizing hardware from HPE, Dell, Cisco MDS, and NetApp storage.
• Participate in refresh projects for storage infrastructure, server hardware for multiple utility projects , and real-time system workstations.
• Comfortable with imaging Windows workstations and supporting the Windows Operating System.
• Familiarity with IT Change Management processes.
• Interface with the business, including control room operators, technical leads, and management
Required Skills & Experience
• Associates degree or higher.
• At least 2 years of experience supporting IT systems at a medium to large company
• Desktop Support for Windows 10 & 11.
• Experience with Server Hardware Support and troubleshooting failures
• Familiarity with HPE OneView and Dell Open Manage.
• Knowledge of Windows Networking and TCP/IP networking.
• Familiarity with domain administration.
• Experience with ticketing/service management tools like ServiceNow and JIRA.
• Familiarity with IT Change Management.
• Familiar with latest generations of server and desktop hardware.
• Experience with NERC CIP.
• Must have reliable transportation to travel between the EOB and BCC sites.
• Strong Communication Skills to interface with the business in control rooms, technical leads, and management
• Leadership ability
Technical Skills
• Primary Skills: Desktop Support, Windows 10 & 11, Server Hardware Support, Windows Networking, ServiceNow, JIRA, Change Management, NERC CIP Experience, Strong Communication, Leadership
• Secondary Skills: NetApp, VMware, Cisco MDS, PowerCLI, PowerShell
________________________________________
nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.
TraCSS System Engineer
Information technology consultant job in Suitland, MD
SpaceNav is seeking a talented Systems Engineer to join our team. This full-time position will be based on-site at the NOAA Satellite Operations Facility located in Suitland, MD, and will support NOAA's Office of Space Commerce (OSC) in developing the Traffic Coordination System for Space (TraCSS).
As a TraCSS Systems Engineer, you will be responsible for defining and managing TraCSS system requirements, anticipating future needs for the TraCSS system, and assessing SSA software vendors. A strong foundation in mathematics and engineering is required, along with a deep understanding of the mathematical principles underpinning key astrodynamics and SSA concepts - such as orbit determination, covariance realism, maneuver planning, and conjunction assessment.
Responsibilities
Manage the set of TraCSS system and software requirements
Develop operational user scenarios and test cases that will be used in product validation and operational acceptance testing.
Work with the Office of Space Commerce staff to evaluate, test, and onboard third-party SSA data products and services.
Coordinate with DoD personnel, satellite operators, and other mission stakeholders in support of the SSA mission.
Participate in technical discussions between government agencies and industry.
Qualifications
US citizenship required.
Bachelor's degree in aerospace engineering, physics, mathematics, or related field.
2+ years of relevant work experience in satellite operations.
Familiarity with cloud computing technologies.
Experience with software development lifecycle and agile methodologies.
The salary range for this role is $100,000 - $120,000 per year.
IT Engineer - Managed Services
Information technology consultant job in Columbia, MD
IT/ System Engineer (Level 2, 2.5, or 3) - Managed Services | Columbia, MD
Salary: $85,000-$120,000 + Benefits (dependent on level of experience)
A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you'll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).
This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.
What You'll Do:
Act as the highest-level escalation point for inbound tickets and calls
Own tickets end-to-end, escalating to vendors only when necessary
Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
Configure and manage client backups
Mentor L1 and L2 engineers, setting standards for documentation and client communication
Provide onsite support for escalations, upgrades, and client visits (~25%)
Maintain documentation and time entries in Autotask (or similar PSA)
Partner with leadership to address recurring issues and improve processes
What You Bring:
MSP industry experience is required
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)
Windows Server & Virtual Servers
Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics)
Experience with Autotask (or similar PSA/RMM tools)
Excellent communication skills; able to simplify technical concepts for non-technical users
Proven ability to mentor and support junior engineers
Reliable transportation for local client visits (~25%)
Must pass background check and drug screen
Compensation & Benefits:
Salary: $85K-$120K
Benefits: Medical, Dental, Vision (partial coverage) + 401(k)
PTO: 2 weeks PTO + 1 week sick
Mileage reimbursement: $0.70 per mile