Information Technology Consultant Jobs in Golden Gate, FL

Job Title: Network Security Analyst Salary: $70K (Junior) - $85K (Senior) We are seeking a Network Security Analyst to join our team under the direction of the Senior IT Director. This hands-on role focuses on maintaining and implementing security standards and best practices while supporting core IT infrastructure. The ideal candidate will possess strong expertise in Cisco products and network security, with the ability to contribute both technically and procedurally to the organization's security posture. The role is tailored to the experience and skills of the candidate, offering opportunities to influence the maturation of the security environment. Key Responsibilities: Collaborate with the Network Engineer and IT Director to maintain and implement security standards, risk assessments, and procedures related to information services, business continuity, and disaster recovery. Monitor and analyze data logs and alerts from security tools (e.g., data loss prevention, data movement) and escalate incidents as necessary. Serve as a primary technical contact for information security concerns, escalating complex issues when required. Communicate security developments, incidents, and updates to relevant personnel with clarity and urgency. Research emerging security technologies to improve organizational security measures. Participate in technical audits to ensure compliance with security policies and standards. Perform root cause analysis for security incidents, updating procedures and controls to prevent recurrence. Assist in establishing and improving security processes and procedures. Technical Environment: Cisco Security Suite: FTD Firewall (managed by FMC), Stealthwatch, ISE, Meraki, and AMP (Secure Endpoint). Network Infrastructure: Cisco routers and switches, Cisco Umbrella (DNS, SWG/SIG). Opportunity to shape and mature the security environment while contributing to both technical and procedural initiatives. Qualifications: Required Certifications: CCNA (Junior level) or CCNP (Senior level). Hands-on experience with Cisco products including routers, switches, and firewalls. Strong understanding of firewall security and network security principles. Demonstrated ability to analyze and respond to security alerts and incidents. Ability to collaborate effectively with technical and non-technical teams. For Senior-level candidates: experience in developing and enhancing security processes and procedures is preferred.

OBJECTIVE As a Technology Consultant, you will be instrumental in guiding our clients through their contact center technology strategy and solving complex challenges related to Contact Center Technology. Your partnership with clients will ensure their success and positive transformation. As a member of our Technology Delivery Group, you will tackle intricate technical problems through various activities, including data analytics, migrations, assessments, and root cause analysis. You will compare platforms, select solutions, and assist in the implementation of diverse systems. This role allows you to operate independently with clients and collaborate effectively within a team environment. You will continuously research topics to achieve expert-level competency, identify new project opportunities, manage timelines, participate in planning, and provide overall Contact Center Technology expertise. Additionally, you will support other Consultants and Analysts, offering feedback after client meetings and calls. CRITICAL SUCCESS BEHAVIORS · Understands the contact center environment and key levers to enhance performance and meet client and financial objectives · Communicates clearly and effectively, both in writing and verbally · Organized, with the ability to prioritize objectives independently, identify issues, and create and execute effective solutions · Confidently presents technological solutions to clients in an articulate manner · Continually assesses existing solutions and formulates strategies for transformation · Works collaboratively with diverse groups, demonstrating strong team-player attributes · Delivers expert knowledge of IVR flows, identifying improvements and best practices within Contact Center Technology systems QUALIFICATIONS The ideal candidate MUST possess: · Full scope knowledge of IVR systems · Minimum of 8 years of Business Process Outsourcing (BPO) experience, including at least 5 years in a CCaaS or technology-related role · Experience with database integrations and exposure to relevant technologies · Proven CCaaS implementation experience · Expertise in multiple leading CCaaS solutions, preferably: o NICE InContact (Preferred) o Genesys o Five9 o RingCentral The ideal candidate would typically have: · Either Salesforce admin, configuration, and integrations skills or Database Administrator (DBA) experience · Passion for AI enablement and where to use it · Prior leadership experience in relevant fields · Have experience and/or qualifications in Lean/Six Sigma or other process improvement methodologies · Thrive in fast-paced environments with evolving priorities and goals · Be proficient in call center metrics and understand how they drive performance · Demonstrate the ability to work cooperatively in a team to achieve common goals

Title: Network Technician 6 month - 1 year contract with potential extension Schedule: Base Hours ; Monday - Friday 8:00AM-4:30PM Project Hours ; 4:00PM-12:00AM Pay Rate: $28-32/hr Must Haves: - 2+ years experience working with network infrastructure: routing & switching, network gear - Experience with Cisco CLI (Command-Line Interface) and Cisco CUCM - The ability to access switches/routers, make configuration changes, troubleshoot, activating and describing ports etc. - Experience supporting Cisco Call Manager and working with IP based phones is also strongly desired. - High School Diploma Plusses: - Experience with Microsoft Suites, Service Now - Cisco Certified Support Technician (CCST), CompTIA Network+ - Meraki experience Day to day: - Troubleshoots and resolves network related problems reported by end-users, internal Help Desk and offsite NOC. - Provisions switch ports, installs patch cables and maintains cable management standards. - Has a basic knowledge of power and electrical systems as it relates to UPSs, PDUs, network device rack installation and low voltage cable ie: Ethernet / Fiber optic including related transceivers/SFP's. - Shows attention to detail, accuracy in work, time management and organization. - Ability to work independently also on a team to meet all day-to-day functions and deadlines. - Participates in On-Call rotation as required.

Job Description: IT Associate – Full-Time, Hourly Non-Exempt Location: Seed to Table, Naples, FL – Click Here for Map Are you passionate about both design and technology? Do you have a creative eye for design and a knack for troubleshooting tech issues? If so, Seed to Table is looking for a talented Design & Technology Support Coordinator to join our team full-time in Naples, FL. This is an exciting opportunity to combine your love for creativity and technology while working in a fast-paced, dynamic environment. Who We Are: At Seed to Table, we’re more than a grocery store—we’re a vibrant community hub committed to providing fresh, high-quality products and exceptional customer experiences. As one of our founding members, Frank Oakes, said, “There are no strangers here, only friends we have yet to meet.” We’re dedicated to fostering creativity and innovation within our team. What You’ll Do: Creative Design: Use Adobe Illustrator to create eye-catching signs, promotional materials, and product labels. Enhance images using Adobe Photoshop for marketing and in-store use. Tech Troubleshooting: Provide technical support for both Windows and Mac systems, including troubleshooting printer issues and assisting with our POS systems (Catapult and Toast). POS Management: Help add new items to the POS system and configure system settings as needed. Team Collaboration: Work closely with multiple departments to ensure branding consistency across signage and materials, while also providing tech support as needed. Customer Engagement: Support internal teams by ensuring all systems are running smoothly and signage is accurate, ensuring a seamless customer experience. Qualifications: Creativity & Attention to Detail: A passion for design with a sharp eye for detail and consistency. Tech-Savvy: Comfortable troubleshooting technical issues and assisting with systems like POS, printers, and computers. Willingness to Learn: If you're not already familiar with Adobe Illustrator, Photoshop, or our POS systems, we're happy to train the right candidate. Team Player: Thrive in a fast-paced environment and enjoy working closely with different departments. Communication Skills: Strong verbal and written communication skills. Bilingual (Preferred): English is required; Spanish is a plus. Work Authorization: Must be authorized to work in the U.S. Reliable Transportation: Required for this role. What We Offer: Competitive Pay: We offer a pay structure that rewards your skills and contributions. Growth Opportunities: Professional development and on-the-job training to support your career journey. Paid Vacation Time: Relax and recharge with paid time off to ensure work-life balance. Positive Work Environment: Collaborative, supportive team culture where your ideas are valued. Employee Benefits: Health insurance, paid time off, and employee discounts on store products. Physical Requirements: Standing Endurance: Ability to stand, walk, and navigate stairs for extended periods with precision and focus. Flexibility & Balance: Ability to bend, stoop, kneel, twist, and move with ease throughout the department. Step-Stool & Ladder Use: Comfortably utilize step-stools or ladders as needed. Strength: Able to lift up to 50 lbs as required. Mobility: Move around the store and assist with various tasks smoothly. Manual Dexterity: Skilled in handling tools, printers, and design software. Clear Communication: Effectively convey instructions and work seamlessly with team members, even in a busy, noisy environment. Reaching Ability: Capable of reaching below the waist, at the waist, and overhead. Environmental Tolerance: Comfortable in various temperatures and able to work with moderate dust or cleaning agents. Allergy Tolerance: Able to handle fresh ingredients without adverse reactions. Safety First: Non-slip shoes are required for safety (company does not provide these). How to Apply: Ready to join our creative and tech-savvy team at Seed to Table? We’d love to hear from you! Submit your resume and cover letter on our career page today. Stay Connected Follow us on social media to keep up with the latest updates and join our vibrant community! Seed to Table Facebook | Seed to Table Instagram | Seed to Table YouTube | Seed to Table LinkedIn | Seed to Table Website | Seed to Table TikTok Equal Opportunity Statement: Seed to Table is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. * Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. * Ensures systems availability, functionality, integrity, and efficiency. * Installs new or modified litigation support hardware and software. * Resolves hardware/software interface and interoperability problems. * Maintains and controls the district's litigation support equipment inventory. * Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. * Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. * Promotes awareness of security issues among management and employees. * Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures * Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. * Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. * Performs other related duties as assigned. Qualifications: * Must be a U.S. Citizen * Bachelor's Degree (In related field) * Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance * Experience with Litigation Support principles, methods, and practices * Experience with Litigation Support systems development concepts * Performance monitoring principles and methods * Quality assurance principles * Familiarity with Technical documentation methods and procedures * Familiarity with Systems security methods and procedures * Oral and written communication techniques * Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity * Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems * Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $52,416 - $67,392 a year

Job Description Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach. Job Responsibilities Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Works with and troubleshoots a number of software products. Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points. Trains end-users on the use and features of the various operating systems and applications on the various platforms. Performs primary network system administration on network servers as needed. Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software. Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Works with software manufacturers to resolve application problems to meet end-user daily computing needs. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance. Qualifications Bachelor’s degree in Computer Science or a related field of study preferred. 2 years of direct work experience in a network environment. At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+). Strong problem identification, troubleshooting and problem resolutions skills. Able to build and maintain lasting relationships with customers. Ability to work individually and as part of a team. Must possess a valid FL driver’s license and vehicle. Must display sophisticated writing and interpersonal communication skills. Excellent organizational skills and ability to work independently. Ability to learn quickly, multi-task and take on new responsibilities. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IT Applications Analyst - Laboratory Information Systems (LIS) page is loaded **IT Applications Analyst - Laboratory Information Systems (LIS)** **IT Applications Analyst - Laboratory Information Systems (LIS)** locations US-FL-Fort Myers time type Full time posted on Posted 16 Days Ago job requisition id JR15923 **Date Posted:** 2024-11-11**Country:** United States of America**Location:** Corporate Headquarters 3**** ****WHY JOIN FCS**** At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. *Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.* ****A LITTLE BIT ABOUT FCS**** Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! **RESPONSIBILITIES** * The IT Applications Analyst Laboratory Information Systems (LIS) assists in the maintenance and implementation of LIS applications, as well as related systems and databases to ensure optimum performance. * Will work with the business unit in utilizing the software, importing data, ensuring system uptime, new releases and system enhancements. * Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment. * Must demonstrate the eagerness and ability to learn and must work well in a team environment. **QUALIFICATIONS** **Education**: * Bachelor's Degree in Computer Science or related field preferred. * Application related certifications preferred **Previous Experience**: * 1-3 years of experience in Laboratory application platforms and/or training; or equivalent combination of higher education and experience. * Computer Skills: Proficiency in MS Office Word, Excel, and Outlook required. * Previous use of Laboratory information systems required, experience with SCC Soft Computer application suites preferred such as SoftPathDx, SoftCytogenetics, SoftMolecular and SoftBiochemistry. * This is a On-Site/Remote Hybrid position. Up to 25% of time may be needed on site at a Laboratory or Corporate office location **Core Capabilities**: * Ability to manage multiple assignments with challenging deadlines. Ability to validate, standardize and cleanse data when needed. * Troubleshoot problems and suggest alternatives, looking beyond the obvious to find answers. * Ability to communicate effectively and collaborate with senior level staff to determine business goals, objectives and ways to meet those objectives. * Demonstrated ability to interact in a positive and respectful manner to establish and maintain cooperative working relationships. * Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. **Certifications/Licenses** : * Must have and maintain a valid Florida driver's license and vehicle to attend meetings and travel to satellite offices. **Travel:** * Some travel is required. #LI-YB1 #LI-CORP ****SCREENINGS - Background, drug, and nicotine screens**** Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. ****EEOC**** Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( ********************** ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. **Welcome:** At FCS, we believe the diversity, talent, skills and expertise of our people are our greatest assets, and we strive to provide a workplace where team members can thrive and grow. **Benefits:** Exciting Benefits for Our Team! At FCS our mission is to provide top-ranked care to those we serve, and investing in our team is a big part of that commitment. Here's a brief overview of some of the core benefits we provide for our team members: - Medical and Prescription Drug Coverage - Vision & Dental Insurance - Employee Assistance Program (EAP) - Health Savings Account (HSA) & Flexible Spending Accounts - Paid Time Off (PTO) - 401(k) Retirement Plan - Life Insurance - Tuition Reimbursement - Disability Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Pet Insurance - Identity Theft - Legal Insurance As a Community Oncology practice, we believe we all FCS staff have a responsibility to promote, encourage and be a role model for healthy lifestyles that reduce the likelihood of cancer. In support of this belief, Florida Cancer Specialists & Research Institute is a drug and tobacco/nicotine free workplace. Individuals who use products containing tobacco/nicotine of any kind, including nicotine patches, gum, e-cigarettes, etc are ineligible for hire. Medical Marijuana cards are not recognized.

Job Description Assistant Radio Operations Tech FMBC is seeking a full-time IT tech who would like to advance their broadcast career and help maintain our broadcast equipment and facilities. This position is to learn our radio operations and assist IT end user issues. Our ideal candidate must first be a team player, be able to communicate effectively, computer knowledge preferred and be willing to learn. This position requires competent knowledge of broadcast signal flow with the ability to work with others to quickly identify key points of failure, and repair systems with minimal system down time. Duties & Responsibilities: Support radio personnel and studio equipment Troubleshooting and maintenance of technical equipment both IT and hardware, including network systems, switches, routers, and computers (Servers and PC). Working with and assisting the IT department with supporting Windows Computers and network as needed. Experience with Cisco switches, networking infrastructure and Microsoft Office O365 is a major plus. Automation, scheduling software and server management AOIP administration, satellite receive management Qualifications/Requirements: Experience including the latest operating systems software (including server & desktop), email systems, FTP Servers, TCP/IP Networking Knowledge of broadcast radio equipment combined with serial and IP communication and control Knowledge regarding radio technology and be able to step in to assist in emergency situations Ability to operate in high pressure situations Ability to learn and adapt quickly to all work situations Must be able to work varying hours and weekends Must be available to work during breaking news situations, severe weather, new system integrations and updates Professional, positive, communicative, highly self-motivated, detail-oriented, and focused individual traits A Bachelor's Degree or similar certification is preferred Previous work experience in IT engineering is preferred Willing to train Benefits: Full-time new hires: Eligible to participate in all Company benefit plans, including: Health, Dental, Vision Insurance, and HSA 1st of the month after 30 days employment Subject to plan terms Eligibility for company-paid benefits such as life insurance & EAP and employee-paid benefits such as short-term disability PTO – Earned on Accrual Basis Company-Paid Holidays 401(k) Southwest Florida is often praised as being one of the healthiest and happiest places in the world with miles of white-sand beaches and a dynamic community. Broadcast Center is an Equal Opportunity Employer and we are a drug-free and smoke-free environment. Powered by JazzHR Paa10pYul2

Bonita Springs, FL HERC Rentals If you are currently an employee of Herc Rentals, please apply using this link: Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America. **Short Description** A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada. **Responsibilities** * Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management * Update and monitor ticketing systems * Provide routine problem reporting and recommendations to management * Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures * Configuration and deployment of new desktop and laptop systems * Support networked printing devices including mapping, scanning and application setup. * Troubleshoot and resolve hardware, software, and printing issues as they occur * Assist IT related projects * Provide new hardware/software for users as approved, assist in asset tag control and inventory management. * Install, configure, move, and retire PC equipment * Coordinate and collaborate effectively with technical teams * Establish and maintain good working relationship with all business clients * Overtime and occasional weekend shifts required as needed * Some travel may be required. 10% * Serve as a member of the “On-Call” support team * Resourceful, Customer focused, and Team player * Learn and follow all company procedures and protocols **Professional Experience** Two or more years' experience supporting computers and printers in an enterprise network environment Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests Supports application lifecycle for centrally supported PC applications Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions Work with other Desktop support staff to provide engineering technical solutions in support of business requirements Extensive knowledge of computer hardware (Dell, Apple, etc.) Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network Experience with Apple/Android phones, tablets, and MacBook's preferred **Educational Background** Associate or bachelor's degree in information technology or related two years minimum will also be considered **Conditions of Employment** Certification: CompTIA ACertifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0 **Skills** * Proficient in Microsoft Windows 10 and Windows 11 * Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems * Excellent oral and written communication skills are required to provide appropriate client support and interaction * Ability to work independently and with little supervision * Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services * Demonstrates integrity and follows standard operating procedures * Professional demeanor and strong work ethic * Professional customer service focused attitude * Positive, winning attitude **Compensation Data:** $55,000 - $63,000 **Req #:** 61043 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. **Keeping you healthy** Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program **Building Your Financial Future** 401(k) plan with company match Employee Stock Purchase Program **Life & Work Harmony** Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts **Protecting You & Your Family** Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. Overview Herc Rentals provides veterans and their spouses with career opportunities in various specialties. With over 400 locations in North America and 7,500 employees, Herc is where veterans can apply the skills learned in the military. .

to learn more. ** Italy System Engineering Consultant** Contract Type: Permanent Division: Space & Defence Level of experience: Intermediate RINA is currently recruiting for a **Italy System Engineering Consultant** to join its office in **Naples** within the Space & Defence Division. ****Mission**** **RINA** is looking for **SYSTEM ENGINEER** to join our Space&Defense team in **Naples**. The mission of system engineering is to design, implement, manage, and maintain complex systems efficiently and reliably. RINA is looking for a production engineer responsible for documentation production and management. ****Key Accountabilities**** 1. Development of Technical Documentation: Create and maintain technical documentation related to production processes, standard operating procedures (SOPs), product specifications, and work instructions. 2. Standardization of Documentation: Ensure that technical documentation is uniform, clear, and compliant with company standards and industry regulations. This may include creating templates and guidelines for document drafting. 3. Documentation Updating: Keep technical documentation up-to-date based on changes to production processes, products, or company procedures. This also involves reviewing and approving documentation before distribution. 4. Personnel Training: Provide training on the proper use of technical documentation to production staff and other relevant departments. This may include training sessions on how to use standard operating procedures and other document resources. 5. Management of Approval Processes: Coordinate the review and approval process of technical documentation with internal stakeholders, such as the production team, quality control, engineering, and management. 6. Technical Assistance: Provide technical support to employees to resolve any issues or questions related to technical documentation. This may include resolving discrepancies or ambiguities in documents and interpreting instructions. 7. Interdepartmental Collaboration: Work closely with other departments, such as engineering, quality control, customer service, and marketing, to ensure consistency and accuracy of technical documentation and meet the needs of all stakeholders. 8. Evaluation of Document Processes: Continuously evaluate document management processes to identify areas for improvement and implement effective solutions to optimize efficiency and quality of documentation. #LI-MM2 ****Education**** Bachelor's Degree in Engineering General ****Qualifications**** - **Technical Knowledge:** Proficiency in technologies and complex integrated systems. - **Practical Experience:** Previous work experience in the Space & Defence field. - **Programming Skills:** Practical knowledge of at least one programming language. - **Problem-Solving Skills:** Ability to solve complex problems and analytical thinking. - **Communication Skills:** Ability to communicate effectively with colleagues, clients, and other team members. - **Knowledge of Best Practices:** Familiarity with best practices and methodologies in the field of systems engineering (e.g. MIL-STD-498), including industry standards and security practices. ****Competencies**** * MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint * ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way * MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions * CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction * EARN TRUST - Take everyone's opinion into account and remain open to diversity * PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model * THINK FORWARD - Capitalise on experiences and translate them into action plans for the future * PIONEER CHANGE - Actively embrace change and benefit from the new circumstances * BUILD NETWORK - Forge trust relationships, across departments, and outside the organization With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability. *At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.* Provider Description Enabled SAP as service provider * "route" is used for session stickiness * "career SiteCompanyId" is used to send the request to the correct data centre * "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor * "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Provider Description Enabled YouTube Provider Description Enabled LinkedIn

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities. With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We're a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments. Discovery Senior Living is hiring an IT Application Support Intern to join our home office team in Bonita Springs, FL. This is not a remote opportunity. The IT Application Support Intern will gain invaluable hands-on experience by assisting with critical business applications on a fast-paced IT team. This internship provides a launchpad for a career in IT, providing hands-on experience with software development and configuration, developing problem-solving skills, contributing to a team's success, and exploring a potential career path in application support and development. Responsibilities: * Assist with the installation, configuration, and testing of new software applications. * Provide technical support to end-users, resolving application issues and answering questions. * Document application procedures and troubleshooting steps. * Conduct research on new technologies and industry best practices related to application support. * Participate in system testing and user acceptance testing (UAT) for new application deployments. * Create and maintain user guides and training materials for assigned applications. * Stay up to date on current IT trends and emerging technologies. Qualifications: * Currently enrolled in a computer science, information technology, or related program (minimum sophomore year). * Strong understanding of computer hardware and software concepts. * Excellent analytical and problem-solving skills. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. * Ability to work independently and as part of a team. * A desire to learn and a strong work ethic. * Must be results-driven and goal oriented. * Must be cognitive and able to work under pressure and meet deadlines. * The ability to multi-task and complete assignments accurately and in a timely manner. * Must be supportive of team-spirited environment. BONUS POINTS (not required, but helpful): * Experience with specific application development tools or scripting languages (e.g., Python, PowerShell). * Experience with IT service desk ticketing systems. * Experience with provisioning role-based access. Benefits: $18.00 - $22.00 depending on level of education and experience. In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

Department: IS Information Technology Svcs Work Type: Full Time, Salaried Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate:$78,457.60 - $101,982.40 / Annual Summary The Infrastructure Engineer is responsible for the installation and ongoing support of Windows servers that provide access to the enterprise EMR, Epic. Responsibilities include: Proactive monitoring of Epic application system health Server Operating System Patching Installation/configuration of Epic client system components including feature enhancements and application upgrades * Knowledge of Citrix and its components Job requirements: 3-5 years experience with installing/maintaining and troubleshooting Microsoft windows servers 2-4 years experience with the following Microsoft technologies: * Internet information services (IIS) administration * Active directory * File/Print services * Certificate services * Citrix StoreFront, Delivery Controllers, PVS, Studio, Application Publishing, Citrix Access Gateway, Citrix ADC, VDI Certification/Registration Requirements: Candidate must be willing to acquire Epic client systems proficiency/certification. Other requirements: Excellent communication skills with leaders, applications teams Excellent organizational and time management skills Previous healthcare experience supporting EMR systems is preferred Experience with Epic Client Systems Administration is preferred Experience with Citrix load balancing and virtual application delivery is a plus

Type: Full Time Schedule: Days **Department:** IS Information Technology Svcs **Work Type:** Full Time, Non-Exempt **Shift:** Shift 1/ to **Minimum to Midpoint Pay Rate:**$30.36 - $39.47 / hour **Job Summary:** This role participates in configuration and troubleshooting of Voice and Data connected endpoints all while carrying out daily incident management for staff, projects, and break fix requests. The Network Technician provides operational support for the following: IDF closets, routers, switches, power equipment, analog / IP phones, LAN / WAN, and ISP provided services. *Cisco CLI experience is necessary for this position. Ie: the ability to access switches/routers, make configuration changes, troubleshoot, activating and describing ports etc. Additional experiencesupporting Cisco Call Manager and working with IP based phones is also strongly desired.* Additional responsibilities include traveling to nearby offsite locations, assisting in project deployments, maintaining inventory, and performing maintenance requests. This position requires great listening, troubleshooting, and communication skills. **Technical Requirements:** - Two or more years experience working with network infrastructure: routing & switching. - Helpful experience: Cisco Call Manager, Cisco CLI, Microsoft suites and Service Now - Desirable credentials: Cisco Certified Support Technician (CCST), CompTIA Network+ **Job Standards:** - Participates in On-Call rotation as required. - Troubleshoots and resolves network related problems reported by end-users, internal Help Desk and offsite NOC. - Provisions switch ports, installs patch cables and maintains cable management standards. - Has a basic knowledge of power and electrical systems as it relates to UPSs, PDUs, network device rack installation and low voltage cable ie: Ethernet / Fiber optic including related transceivers/SFPs. - Shows attention to detail, accuracy in work, time management and organization. - Ability to work independently also on a team to meet all day-to-day functions and deadlines. - It is desirable that candidates for this position possess a working knowledge in the areas described.

IT MSP Level II/III Technician/Consultant/Partner Teamlogic IT Fort Lauderdale **Benefits:** * 401(k) * 401(k) matching * Competitive salary * Health insurance * Opportunity for advancement * Stock options plan * Training & development * Wellness resources **Benefits/Perks/Opportunities** * Experience our People First Culture * Build a Rewarding Career * Enjoy the Best-in-Class Benefits such as 401(k), Profit Sharing, Stock Options, Health Insurance, Flexible Scheduling, Vehicle Leasing Support…etc. * Earn Competitive Compensation including the Opportunity to Grow and Own Your Own Franchise Business **Company Overview** If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for TeamLogic IT Fort Lauderdale, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. **Summary** The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills. The Level II/III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player **IT Technician II/III Roles and Responsibilities:** * A manager with a Servant Leadership mindset, a team member with a Can-Do attitude, a partner with an Entrepreneurial spirit, and a learner with a Growth mindset * Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Provisioning and system setup for new hires. * Prioritize incidents and service requests according to defined processes to meet defined SLAs. * Use remote tools and diagnostic utilities to aid in resolving support requests. * Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. * Installing and configuring hardware and software components throughout various network infrastructure devices. * Install antivirus software and ensure virus definitions are up to date. * Server administration via Active Directory, File & Print services, DNS, DHCP. * Network firewall and switch administration and maintenance. * Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Establishing good relationships with all departments and colleagues. * Ensuring company safety and security standards are met. * Some network and server solution design and architecture. * Other administrative and managerial tasks and activities deemed necessary to support the effective operations of the company. **IT Technician II/III Requirements:** * Helpdesk support and device management experience * Network support experience * Experience with PSA and RMM systems, such as Autotasks, NinjaOne…etc. * Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, Sophos…etc. * Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. * Experience with O365 and the Microsoft ecosystem. * College diploma or university degree in the field of Computer Science and/or 5-10+ years equivalent work experience. * [Preferred] English-Spanish Bilingual Compensation: $70,000.00 - $100,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Our growth isn't measured in numbers, it's an investment in aligning with the best talent.** If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. ****We're Committed to a People First Culture**** Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. *This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.* Location We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who ser

The Systems Engineer performs on site installation, utilization, and maintenance of computer network connected imaging devices. They should be comfortable working independently and have excellent communication skills. In this role, Systems Engineers must complete high-level diagnostics connected to multi‐functional devices, scanners and printers as well as related software drivers and utilities by performing the following job functions: Primary Duties and Responsibilities Extensive daily travel is required to customer locations. Effective time management of schedule and prioritization of customer service requests. Diagnose routine system failures using established procedures and perform simple and complex application and network installs. Requires a high degree of integrity and discretion with routine customer service related issues. Experience troubleshooting computer networking and connectivity appliances and devices. Require minimal supervision installing new equipment and resolving customer service requests. Perform assigned tasks to completion or effectively escalate issues not resolved to supervision and management and follow them to completion. Supports administration, sales, logistics and hardware personnel as well as the training of end users and customizing of functions to meet customer criteria and needs. Maintain professionalism while effectively managing customer perception with both internal and external customers. Works as part of a cohesive team with IT staff to satisfy customer needs (100% satisfaction) Proficient in Microsoft based operating systems with emphasis on Windows, MAC, Linux server, and mobile devices (Android Operating System). Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training. Qualifications & Required Skills High School Diploma; Associate's degree (A. A.); or 2-4 years related experience and/or training or equivalent combination of education and experience is an asset. High level of customer service, able to relate to individuals at all levels. Service technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. Ability to diagnose and solve problems from non-technical descriptions provided by their customers. DEX Benefits Paid time off Medical, Dental, Vision, and 401K Profit Sharing Program Paid holidays

Job Title: Network Technician Department: Service Department Reports To: Service Manager FLSA Status: Full Time Non-Exempt Job purpose The Network Technician will troubleshoot and maintain the organizations network systems, as well as provide technical support to end-users regarding computer hardware and software. Duties and responsibilities Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Works with and troubleshoots a number of software products Trains end-users on the use and features of the various operating systems and applications on the various platforms. Performs primary network system administration on network servers as needed. Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software. Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems. Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions. Works with software manufacturers to resolve application problems to meet end-user daily computing needs. Writes scripts and batch files as needed to enhance the function of the operating system. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance. Consult with sales staff as required to sell upgrades and new technologies to clients in order to help meet their growing needs and demands. Requirements Skills and Qualifications Associates degree in Computer science or a related field of study preferred 2 years of direct work experience in an LAN\WAN network environment. At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, WatchGuard WCSP, CompTIA Network+, CompTIA A, CompTIA Security+) Complete CompTIA sales certification in 2 mos, and CompTIA managed services in 4mos. Strong problem identification, troubleshooting and problem resolutions skills. Able to build and maintain lasting relationships with customers. Ability to work individually and as part of a team. Must possess a valid FL driver's license and vehicle. Must display sophisticated writing and interpersonal communication skills. Excellent organizational skills and ability to work independently. Proficiency in Microsoft Office, including Outlook, Work, Excel, PowerPoint. Knowledge of arithmetic, algebra, geometry, calculus, and statistics. Ability to learn quickly, multi-task and take on new responsibilities Working conditions This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical requirements Must be able to sit and/or stand for up to 8 hours a day. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Direct reports This position has no supervisor responsibilities.

Job Type: Full-time Status: Exempt Why Entech? Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team! With over 26 years of enabling people to do what matters, Entech has developed a culture where we do what is right, we win as a team, and we build and value great relationships with our employees, clients, and the community. Being part of Entech means you become part of our family where we strive to provide you opportunities for growth, fun environments, team building, and of course, technology. With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application! Requirements Systems Engineers are responsible for providing support on all incoming reactive and proactive service requests from our partners. Work performed for this role will take place both onsite and remotely from Entech's Service Desk. Systems Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 1 escalations, work with the Project Manager on team-related projects, troubleshoot over the phone / onsite / via remote access, and escalate problems when appropriate. Essential Duties and Responsibilities Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues. Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more. Complete recurring health assessments and proactive upgrades to network infrastructure. Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices. Manage software as a service licensing and accounts for partners when appropriate. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets. Advanced utilization of RMM Software, ConnectWise Manage, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services. Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Required Technical Skills Advanced proficiency in and ability to troubleshoot: Windows 10 and 11 Operating Systems Workstation and Server Hardware Printer and Multi-function devices and technologies Standard Windows Applications Microsoft Office Suite Email and Mobile Device connectivity Microsoft 365 Intermediate proficiency in and the ability to troubleshoot: Mac OS troubleshooting IPv4 and IPv6 technologies LAN/WAN connectivity issues Microsoft Azure Hyper-V, vSphere, Citrix, SQL, and Terminal Services Active Directory Windows Server2008- 2022 VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec) Education and Experience High School Diploma or GED (Two years college or equivalent work experience preferred). Three or more years of related experience or relevant coursework. Two to three years working in a Technical Support/Service Desk environment preferred. Certifications and Licenses Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP. CompTIA Network+ CompTIA Security+ Valid Florida Driver License and must have a clean driving record. Benefits: Free Medical Insurance Additional Employer Paid Medical Options Fully Vested 401(k) Match Flexible Time Off (an unlimited amount of paid time off days) Free $10,000 Life Insurance Policy Six Paid Holidays - PLUS Black Friday! Flexible Schedule Options Fun Employee Events - Yearly Culture Building Events Options available for dental, vision, short term disability, long term disability, and additional life insurance. Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position. Salary Description $60,000 - $70,000

The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support. Supervisory Responsibilities: · None. Primary Job Responsibilities: · Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally. · Monitors system performance and ensures that all systems and processes are running efficiently. · Installs and configures hardware, software, and networks. · Performs system maintenance tasks, including system upgrades and patches. · Creates and maintains user accounts and access levels. · Monitors network security and ensures compliance with policies and regulations. · Generates reports, analyzes data, and documents processes. · Provides administrative support to staff as needed. · Performs other duties as assigned. Requirements · Excellent interpersonal and customer service skills. · Excellent organizational skills and attention to detail. · Strong analytical and problem-solving skills. · Thorough understanding of technology, software, and hardware. · Proficient with Microsoft Office Suite or related software. · Proficient with or able to quickly learn the software and applications used in the organization and the industry. Education & Experience: · Bachelor’s degree or equivalent experience in a related field required. · At least 2 years of IT operations support experience. Physical Requirements · Prolonged periods sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times.

Must Haves: - 2+ years experience working with network infrastructure: routing & switching, network gear - Experience with Cisco CLI (Command-Line Interface) and Cisco CUCM - The ability to access switches/routers, make configuration changes, troubleshoot, activating and describing ports etc. - Experience supporting Cisco Call Manager and working with IP based phones is also strongly desired. - High School Diploma Plusses: - Experience with Microsoft Suites, Service Now - Cisco Certified Support Technician (CCST), CompTIA Network+ - Meraki experience Day to day: - Troubleshoots and resolves network related problems reported by end-users, internal Help Desk and offsite NOC. - Provisions switch ports, installs patch cables and maintains cable management standards. - Has a basic knowledge of power and electrical systems as it relates to UPSs, PDUs, network device rack installation and low voltage cable ie: Ethernet / Fiber optic including related transceivers/SFP's. - Shows attention to detail, accuracy in work, time management and organization. - Ability to work independently also on a team to meet all day-to-day functions and deadlines. - Participates in On-Call rotation as required. This role participates in configuration and troubleshooting of Voice and Data connected endpoints all while carrying out daily incident management for staff, projects, and break fix requests. The Network Technician provides operational support for the following: IDF closets, routers, switches, power equipment, analog / IP phones, LAN / WAN, and ISP provided services. Additional responsibilities include traveling to nearby offsite locations, assisting in project deployments, maintaining inventory, and performing maintenance requests. This position requires great listening, troubleshooting, and communication skills.