Information technology consultant jobs in Hamilton, NJ - 860 jobs

About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the Information Technology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems - Assess customer needs and requirements to direct IT solutions and service offerings. - Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. - Establish, monitor, and update IT Service Level Agreements and metrics. - Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. - Monitor departmental performance and lead improvement efforts. - Support the delivery of services within agreed Service Levels. - Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. - Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. - Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. - Increase Organizational awareness related to the IT services provided. - Provide detailed reports to organization on Service Level agreement performance and other performance metrics. - Directly Manage staff supporting Information Technology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. - Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. - Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. - Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations - Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. - Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. - Product Manager driving effective use of IT Service Management systems. - Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. - Carry out tests and troubleshooting to detect issues with an IT system. - Manage the establishment of Quality Assurance best practices and standards - Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool

84155 **Please only local candidates to Princeton NJ **MUST have Pharmaceutical or Life Sciences industry experience TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment. Must have skills: Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard) Strong understanding of content workflows and regulatory compliance Ability to manage large-scale communications and user support Pharmaceutical or Life Sciences industry experience, especially in promotional content management Familiarity with regulatory review processes and compliance standards Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments Experience managing global user bases and supporting multi-country implementations Pay: $27-28/hour W2 Location: Princeton NJ Responsibilities: This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault Manage tags, campaigns, and agency lists in Veeva Vault Partner with IT to understand, test, and validate changes in UAT and Production environments Maintain and update support guides in Review Central and Veeva Vault Resources Serve as the sole approver for all test runs and scripts for Veeva Vault Maintain static permission lists and control mail groups used for communications Manage, update, and resolve access/permission issues in PromoMat Approve ServiceNow tickets for system access across MLR and eWizard platforms Maintain the master agency user list and support market leads in adding new countries Assist Regulatory Ops with workflows, permissions, and profiles for external users Work with users to provide guidance and troubleshoot workflow issues

Our client is looking for an IT Financial Analyst to join their team on a contract, remotely. Pay: $45-52/hour Primary Duties and Responsibilities: Manage the financial relationship between the organization and key strategic IT vendors, including SOW review and tracking, monitoring vendor adherence to financial contract terms, and reconciliation of vendor accounts. Monitor and report on key Program Accounting initiatives, including project financial reviews. Maintain and monitor IT Financial processes that are part of the project life cycle, including assisting with training for project managers. Serve as an educational resource to internal and external partners, as well as business leaders, to aid in the understanding of financial results and measurement systems/metrics. Provide financial consulting and analytical support, including budgeting and forecasting, to leadership of assigned shared service organizations. Serve as a mentor for junior IT Financial Analysts. Work closely with shared service leaders to understand business needs and requirements and ensure alignment of forecasts and budgets. Prepare monthly accrual and expense re-class entries. Audit task charge codes in Clarity to ensure proper Accounting standards are followed. Maintain forecast of operating expense and capital expenditure. Support the development, maintenance, and continuous improvement of the annual budgeting and ongoing forecast processes. Assist the capital planning process for assigned organizations, including conducting research and analysis, validating business cases, creating financial models, and making recommendations. Analyze and interpret financial data and formulate conclusions and recommendations to supported organizations to address concerns or areas of opportunity. Report monthly actual results against budget and forecast; investigate and explain causes of variance. Analyze trends and cost drivers and highlight risks and opportunities. Provide financial analysis to help IT leadership understand financial results and support business decisions. Provide analysis for monthly management reviews. Ensure knowledge, understanding, and compliance with company policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Experience and Educational Requirements: Bachelor's Degree or equivalent in relevant work experience. Degree in Finance or Accounting preferred. 8+ years of FP&A experience in a large corporate environment. Experience working in an IT environment a plus. Experience creating budgets and forecasts, reporting, financial modeling, and financial analysis. Experience developing and leading FP&A processes. Advanced knowledge of accounting principles required. High level of proficiency in Microsoft Excel and PowerPoint required. Experience with financial systems required; SAP a plus. Ability to work with senior management in a cross-functional environment. Ability to work independently with minimal direction and oversight. Must be creative and forward-thinking with high ethical standards. Must possess sound technical skills, analytical ability, good judgment, and a strong operational focus. Strong presentation skills. Ability to maintain the highest level of confidentiality. Ability to work within and meet established deadlines. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to adapt to a flexible schedule. Minimum Skills, Knowledge, and Abilities: Demonstrated knowledge of database applications in the business environment. Strong analytical and problem-solving skills to interpret and evaluate business problems and apply applications knowledge to identify appropriate solutions. Demonstrated knowledge of project management concepts. Strong leadership skills. Good interpersonal skills. Strong decision making skills. Strong customer service skills. Ability to communicate effectively both orally and in writing, including the ability to relate effectively with both technically and non-technically oriented individuals. Ability to prioritize workload and consistently meet deadlines. Strong organizational, administrative, and follow-up skills.

This is an exciting opportunity to join a growing global company in the medical equipment industry! This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer's needs. Responsibilities Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures. Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular). Primarily support North America, but complete global requests when necessary. Understand the customer's requested solution and how to position company products, messaging and services. Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company's product and service differentiators to attract and retain customers. Task and assign proposal content as needed for subject matter experts' sections, following up with section owners to ensure timely and accurate content delivery. Meet established SLAs, such as two-week turnarounds for standard requests. Manage database of FAQ/Responses by line of business and instrument. Create best in class content to act as a competitive differentiator. Participate in projects and initiatives as required. Qualifications Experience in IT analytics or relevant. Any experience or knowledge with security ideal. Project management and organizational skills. Customer centric approach in resolving customer needs and inquiries. Pay Rate: $28-$30/hour

Hello, My Name is Praveen Kumar from Pronix Inc!! Role: SAP Controlling (CO) Consultant Type: Fulltime / Direct Hire VISA Independent Candidates only Job Description:- Minimum Qualifications Bachelor's degree in finance, Accounting, Supply Chain, Engineering, or related field 6-10 years of SAP CO implementation and/or support experience Strong experience with CO-PC, CO-PA, and Material Ledger Experience in regulated industries (Medical Device / Life Sciences strongly preferred) Experience with global, multi-country SAP landscapes SAP CO or S/4HANA Finance certification (preferred) Strong hands-on experience with SAP Controlling (CO) modules: CO-PC (Product Costing) CO-PA (Profitability Analysis - Classic or Margin Analysis) Material Ledger (Actual Costing) Experience with SAP S/4HANA Finance (preferred) and/or SAP ECC Integration experience across: CO ↔ FI (GL, Inventory Accounting) CO ↔ MM (Material Movements) CO ↔ SD (Billing and Revenue) Medical Device / Life Sciences experience is required Responsibilities Configure, implement, and support CO-PC, CO-PA, and Material Ledger Lead product costing and profitability analysis for manufacturing operations Support Material Ledger actual costing, revaluation, and settlement processes Ensure accurate and compliant inventory valuation and financial postings Perform Fit-Gap analysis and prepare functional and configuration documentation Support SAP implementation phases including: Unit Testing Integration Testing User Acceptance Testing (UAT) Cutover and go-live support Interested Candidates can share the resume to email : ********************** Ph : ************ (Six Zero Nine Three Seven Eight One One Four Two)

Pharmaceutical Company, 40 per hour, Bridgewater, 6 month contract, ON SITE US CITIZEN OR GREEN CARD ONLY NO C2C NO CORP TO CORP FIVE PLUS YEARS EXPERIENCE MUST HAVE PHARMA EXPERIENCE The Systems Engineer is responsible for managing day-to-day end user support for users as well as Servers (on-prem/cloud), networking, telecommunications & cyber security tools in the Pharmaceuticals North American GMP compliant sites, including Data Centers, Cloud, Network, Communication link services 3 - 5 years' experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment. Knowledgeable of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems) 3-5 years of hands-on experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation. As part of a team, works to maintain Juniper network infrastructure, including all configuration and maintenance; Owns responsibility for multi-site Aruba WiFi infrastructure. Has working knowledge of Microsoft 365 and Microsoft Teams rooms (conferencing systems) Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances. Maintain hardware inventories of endpoint devices, servers, network equipment, GMP assets and applications Author, revise or update approved documentation and SOP's following established change control and regulatory compliance procedures Ensure 100% compliance with GMP policies and procedures

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management Follow documented information security policies, processes, and procedures. Document new information security processes and update existing information security. Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). Administer and maintain end user accounts, permissions, and access rights. Manage connection security for local area networks and DPH web sites. Manage and ensure the security of databases and data transferred both internally and externally. Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. Research information security topics, tools, techniques, and threats as directed. Serve as an information security resource on DPH IT projects. Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. Actively promote a customer-oriented approach to maintain a secure DPH network. Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities Extensive experience with information, network, and application security concepts, methodologies, and processes Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? * We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ****************************************************** Job Location Google Maps requires functional cookies to be enabled

Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements. Primary Responsibilities: Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems) Manage outsourced 1st level tech support vendor/team Develop and implement support processes that drive efficiency and scalability for the team Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance Oversee asset management process, drive improvements to efficiency and accuracy Support onboarding / off-boarding employees across all corporate systems Train, coach, and mentor IT support team Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues Assist end-users as needed in resolving software and hardware issues Required Experience and Education: 7+ years relevant experience, 3+ in a team leadership role Bachelor's Degree Required Skills/Knowledge: Previous help desk experience including supervisory roles Exceptional customer service skills with a problem-solving attitude Strong organizational and time management skills with the ability to prioritize and manage multiple tasks Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users Proven ability to document procedures, maintain asset records, and create knowledge base content Team leadership and mentoring associates; team player who can collaborate in a productive fashion Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications Experience managing Active Directory, group policies, and identity management processes Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity) Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent) Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.) We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements. Primary Responsibilities: Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems) Manage outsourced 1st level tech support vendor/team Develop and implement support processes that drive efficiency and scalability for the team Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance Oversee asset management process, drive improvements to efficiency and accuracy Support onboarding / off-boarding employees across all corporate systems Train, coach, and mentor IT support team Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues Assist end-users as needed in resolving software and hardware issues Required Experience and Education: 7+ years relevant experience, 3+ in a team leadership role Bachelor's Degree Required Skills/Knowledge: Previous help desk experience including supervisory roles Exceptional customer service skills with a problem-solving attitude Strong organizational and time management skills with the ability to prioritize and manage multiple tasks Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users Proven ability to document procedures, maintain asset records, and create knowledge base content Team leadership and mentoring associates; team player who can collaborate in a productive fashion Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications Experience managing Active Directory, group policies, and identity management processes Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity) Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent) Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.) We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

Job Description Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately. We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family. Career Advancement: Working at Centri is not just a job, it is a career path. We promote on talent, not tenure, allowing our team to take ownership of their growth & career trajectory The IT Systems Administrator is responsible for managing and optimizing Centri's entire technology ecosystem, ensuring security, reliability, and performance across all platforms. This includes Microsoft 365 and Azure environments, Check Point security infrastructure, and a diverse set of business-critical applications. The role also focuses on integrating modern productivity tools such as Microsoft Copilot and Power Platform (Power Apps, Dataverse, Copilot Studio) into the Microsoft 365 and Azure environments to drive automation and efficiency. The ideal candidate will have hands-on experience with enterprise systems administration, security best practices, and automation, while supporting a hybrid workforce and collaborating across departments. Core Responsibilities Microsoft 365 & Azure Administration Administer and optimize Microsoft 365 services (Exchange Online, OneDrive, Teams, Teams Phone, SharePoint) and Microsoft Azure resources (VMs, Storage, Networking). Integrate Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio into Microsoft 365 and Azure environments to enhance automation, workflows, and business intelligence. Oversee roadmap releases for Microsoft 365 and Azure, ensuring proper testing, deployment, and documentation. Security & Network Infrastructure Manage SASE solutions, including FWaaS, ZTNA, CASB, SWG, and VPN/SDP technologies to ensure secure cloud access and robust protection against external threats. Manage identity protection and management solutions (Passwordless authentication, MFA, Conditional Access, DLP) and maintain compliance with security standards (SOC 2, ISO 27001). Collaborate with Information Security to enforce security policies and respond to incidents. Enterprise Applications & Business Systems Administer and support company-wide systems including: Finance & Accounting: FloQast, QuickBooks, Bill.com, NetSuite CRM & Marketing: HubSpot Audit & Compliance: DataSnipper, Intelligize, Trullion Security & Training: Bitwarden, KnowBe4 Reservation & Scheduling: Skedda Ensure integration, uptime, and performance of these platforms while coordinating with vendors and internal stakeholders. Automation & Optimization Develop PowerShell scripts for automation of administrative tasks and reporting. Build workflows and apps using Power Apps, Dataverse, and Copilot Studio to streamline business processes. Optimize system performance through proactive monitoring and capacity planning. Disaster Recovery & Business Continuity Manage backup and recovery strategies for Microsoft 365, Azure, and critical business systems. Support Azure Site Recovery and business continuity planning initiatives. Endpoint & Device Management Administer Microsoft Intune for device compliance, mobile device management, and endpoint security. Collaboration & Support Provide advanced technical support for Microsoft 365, Azure, Windows operating systems, and SaaS applications. Train end-users on new features and best practices. Maintain confidentiality of all client and employee information. Promote collaboration and relationship-building in a hybrid work environment. Support Firm initiatives and development opportunities. Required Skills/Abilities: Candidates must have extensive hands-on experience with all of the following: Microsoft 365 and Azure administration (Exchange, OneDrive, Teams, SharePoint, VMs, Storage, Networking). Integration and administration of Microsoft Copilot, Power Apps, Dataverse, and Copilot Studio within Microsoft 365 and Azure environments. Check Point security services (FWaaS, VPN/SDP). Identity protection and management (MFA, Conditional Access, DLP). PowerShell scripting for automation. Experience in API configuration, integration, and troubleshooting. Endpoint management via Microsoft Intune and RMM. Administration of enterprise SaaS platforms (FloQast, QuickBooks, Bill.com, NetSuite, HubSpot, DataSnipper, Intelligize, Trullion, Bitwarden, KnowBe4, Skedda). Strong knowledge of network and SASE solutions infrastructure design and maintenance. Excellent problem-solving, troubleshooting, and communication skills. Education and Experience Bachelor's degree in Computer Science or related field. Minimum of 7 years of experience in IT systems administration. Preferred Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Power Platform Functional Consultant Associate Check Point Certified Security Administrator (CCSA) Microsoft Certified: Security, Compliance, and Identity Fundamentals Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift items up to 30 pounds at times. Travel will be 25% of the time when necessary. This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Hybrid

IT Team Lead/Pod Manager Why Digacore? Were a fast-paced, people-first MSP with: Real career growth Autonomy to own projects and make decisions A collaborative culture (we back each other up, no egos) About the Role: Were looking for a strong people leader who thrives on building and supporting high-performingteams. In this role, youll oversee a pod consisting of technicians of various skillsets, ensuring theyhave the guidance, resources, and support needed to drive success within their pod. Youll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level. What Youll Do: Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed. Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers. Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices. Monitor day-to-day operational and performance metrics for their pod including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumesand identify trends or risks impacting service quality. Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager. Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements. Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team. What you Bring: 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately Strong problem-solving and decision-making skills in fast-paced, client-facing environments Highly organized with strong documentation habits and attention to detail Perks & Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days $500 sign on bonus Paid certification assistance We are an Equal Opportunity Employer!

Information (Default Section) Title IT Technician Permanent Part-time Overview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location Camden City Campus Department Office of Information Technology Days and Hours *See special instructions Requisition Number Position Goals * The Information Technology Technician will report directly to the Desktop Manager and maintain the hardware and software primarily on the Camden City Campus, including installation, configuration, and repairs of technology equipment within a networked environment; provides technical training and support for system users. This position provides onsite technical support at the Camden City Campus for classroom instruction, professional development, and community events, including evening and some weekend events. * The Information Technology Technician will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society. Job Description ESSENTIAL FUNCTIONS * Provide desktop support on all four campuses. * Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices. * Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices. * Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops. * Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas. * Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones). * Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments. * Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments. * Trains users including students, staff, and faculty, on the proper use of hardware and software. * Creates and maintains good customer service relationships with students, faculty and staff. * Assists faculty and staff in the utilization of AV equipment. * Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary. * Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed. * Provide occassional IT/AV support at evening and weekend high-profile events and meetings. * Help maintain inventory control for all computers and computer-related equipment on all College campuses. * Provides technical support as needed for community, outside client, and county activities. * Respond to calls for support on other shifts and weekend emergency requests. * Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents. * Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service. * Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations. * All other duties as required of the position. Minimum Qualifications * Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience. * Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues. * Experience with using various software deployment methods including deployment tools, scripts and batch files. * Experience with video and sound equipment including projectors and racked AV equipment. * Excellent interpersonal skills with a focus on customer service. * Ability to work collaboratively in a team environment and on independent projects. * Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support. Benefits Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities. Special Instructions for Applicants This is a part-time, twelve-month position. A typical work week will be 25 hours over five days from 1:00pm to 6:00pm with occasional shift changes. A flexible work schedule is required with occasional evening and weekend support. The flexible schedule will be determined by the Desktop Manager in advance. This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College is required. Routine bending, stooping, kneeling and reaching. Dexterity in working with computers is mandatory. Published Salary Range $21,000 - $25,000 Job Open Date 11/25/2025 Job Close Date Open Until Filled Yes Job Category Staff Application Types Accepted Main App - Applicant Supplemental Questions

About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the Information Technology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems - Assess customer needs and requirements to direct IT solutions and service offerings. - Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. - Establish, monitor, and update IT Service Level Agreements and metrics. - Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. - Monitor departmental performance and lead improvement efforts. - Support the delivery of services within agreed Service Levels. - Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. - Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. - Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. - Increase Organizational awareness related to the IT services provided. - Provide detailed reports to organization on Service Level agreement performance and other performance metrics. - Directly Manage staff supporting Information Technology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. - Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. - Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. - Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations - Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. - Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. - Product Manager driving effective use of IT Service Management systems. - Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. - Carry out tests and troubleshooting to detect issues with an IT system. - Manage the establishment of Quality Assurance best practices and standards - Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

IT Administrator / IT Technician Department: Information Technology Job Type: Full-Time, Hourly, Non-Management About Horseshoe Bay Resort Nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country, Horseshoe Bay Resort is a premier 17,000-acre luxury destination. We are committed to providing genuine Texas Hospitality and offer a dynamic work environment with excellent opportunities for growth and benefits, including subsidized housing, competitive compensation, and professional development programs (e.g., Manager in Training Program). Join us and build your career in a world-class resort setting. Position Definition The IT Administrator / IT Technician is a hybrid support role responsible for delivering Tier 1 technical support, executing daily IT operations, and providing comprehensive administrative assistance to the IT Leadership team. This position is critical for maintaining departmental organization, ensuring financial accuracy, and serving as the primary technical contact for resort associates. Key Responsibilities and Essential Functions * Technical Support & Operations (Tier 1) * Service Desk Operations: Serve as the primary point of contact for all internal IT support requests via the ticketing system, phone, and in-person, maintaining a high level of professionalism and customer service. * Hardware Management: Install, configure, deploy, and maintain end-user hardware, including workstations (PCs/laptops), mobile devices, POS terminals, printers, and peripherals. * Troubleshooting: Perform effective first-level troubleshooting for hardware, software, network connectivity, and system access issues across all resort departments (e.g., Guest Services, F&B, Golf, Administration). * User Account Management: Create, modify, and remove user accounts and access privileges in Active Directory and various resort-specific applications. * Maintenance & Security: Conduct routine system checks, software updates, malware scans, and preventative maintenance procedures. * System Support: Provide support for resort-wide critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), time clocks, card readers, and guest/back-office Wi-Fi. * Documentation & Escalation: Meticulously document all issues, repairs, and resolutions in the ticketing system. Promptly identify and escalate complex issues to senior IT personnel. * Project Assistance: Assist senior team members with infrastructure projects, technology upgrades, equipment deployment, and hands-on tasks such as cable runs and hardware staging. * Financial & Administrative Management * Procurement and Financial Tracking: Generate, code, allocate, and track all Purchase Orders (POs), invoices, and bills for the IT Department. * Invoice Processing: Ensure all invoices are coded accurately against the budget and submitted to the Accounting Department within established deadlines (e.g., 3 business days). * Reconciliation: Maintain detailed logs of the PO/invoice lifecycle and reconcile financial records with recurring charges, the department budget, and the IT checkbook. Report any budget concerns or vendor billing discrepancies to the Director of IT. * Executive Support: Provide direct administrative support to the Director/Assistant Director of IT, including managing calendars, scheduling meetings, coordinating travel, and processing conference registrations. * Documentation & Organization: Maintain comprehensive physical and digital files for contracts, technical documentation, invoices, and IT asset records. * Meeting Support: Attend department meetings, accurately record meeting minutes, and track action items and deadlines. * Vendor Accountability: Create and maintain robust processes to ensure vendor accountability, service level adherence, and timely follow-up. Employment Standards * Education: High School Diploma or GED required. * Experience: 2-4 years of experience in Information Technology, preferably within the hospitality or resort industry. * Technical Proficiency: Demonstrated experience with: * Windows operating systems and Microsoft 365 (e.g., Outlook, Excel, Word). * Hardware diagnostics and troubleshooting. * Basic networking concepts (TCP/IP, Wi-Fi, DNS). * Preferred Knowledge: Familiarity with hospitality systems such as PMS, POS, Keycard systems, and PBX/VoIP systems is highly desirable. * Core Competencies: * Exceptional communication and customer service skills. * Strong organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment. * Proven problem-solving capabilities and a strong desire for continuous learning of new technologies. Physical and Mental Requirements The employee must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. This role requires standing, walking, sitting, using hands for keyboarding and handling, reaching, pushing/pulling, and communicating effectively with associates and guests. A strong sense of teamwork is essential. Compensation & Benefits Horseshoe Bay Resort is dedicated to the well-being and development of our associates. We offer a competitive package designed to support both your professional and personal life. Core Compensation & Growth * Competitive Pay: Regularly reviewed compensation with scheduled raises. * Career Advancement: Growth opportunities through our Manager in Training Program (MIT). * 401(k) Retirement Plan: Includes an employer match contribution. Health & Wellness (For Full-Time Roles) * Medical Insurance: Comprehensive Medical plan coverage. * Dental Insurance: Plan options for dental care. * Vision Insurance: Coverage for eye care. * Disability Coverage: Long-term and Short-term Disability plans. * Supplemental Insurance: Critical Illness and Accident Insurance plans. * Associate Relief Fund: Available for employees facing hardship. Time Off & Holidays * Paid Vacation * Paid Holidays Lifestyle & Resort Perks * Associate Housing: Subsidized housing options and dedicated shuttle service available. * Meal Subsidies: Weekly meal allowance/subsidy provided. * Resort Privileges: Limited access to select resort amenities, including Golf and other amenity privileges (based on occupancy and business levels). * Associate Discounts: * Significant discounts at Horseshoe Bay Resort retail and dining outlets. * Discounts at over 100 Crescent Hotels & Resorts properties nationwide. Culture & Environment * Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB). * Fun associate outings and events throughout the year. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts

IT Team Lead/Pod Manager Why Digacore? We're a fast-paced, people-first MSP with: Real career growth Autonomy to own projects and make decisions A collaborative culture (we back each other up, no egos) About the Role: We're looking for a strong people leader who thrives on building and supporting high-performing teams. In this role, you'll oversee a pod consisting of technicians of various skillsets, ensuring they have the guidance, resources, and support needed to drive success within their pod. You'll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level. What You'll Do: Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed. Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers. Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices. Monitor day-to-day operational and performance metrics for their pod -including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumes-and identify trends or risks impacting service quality. Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager. Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements. Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team. What you Bring: 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately Strong problem-solving and decision-making skills in fast-paced, client-facing environments Highly organized with strong documentation habits and attention to detail Perks & Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days $500 sign on bonus Paid certification assistance We are an Equal Opportunity Employer!

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military