FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become An Information Technology Consultant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Information Technology Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,236

    Average Salary

What Does An Information Technology Consultant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Information Technology Consultant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Information Technology Consultant jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Information Technology Consultant Career Paths

Information Technology Consultant
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Director Of Information
Chief Technology Officer
11 Yearsyrs
Information Technology Administrator Network Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Data Analyst Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Senior Project Manager Senior Product Manager Marketing Director
Director Of Sales
10 Yearsyrs
Analyst Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Business Analyst Information Technology Project Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Data Analyst Finance Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Director Of Information Program Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Senior Business Analyst Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Program Manager Management Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Information Technology Administrator Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Consultant Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Program Manager General Manager Account Manager
Product Manager
7 Yearsyrs
Senior System Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Technology Manager Project Manager
Senior Project Manager
12 Yearsyrs
Field Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Average Length of Employment
Systems Specialist 4.2 years
Network Manager 3.9 years
Technology Officer 3.7 years
LAN Analyst 3.4 years
Computer Analyst 3.3 years
Systems Integrator 3.2 years
LAN Engineer 3.2 years
Systems Engineer 3.2 years
MIS Administrator 3.2 years
Systems Support 3.1 years
Network Technician 3.1 years
Systems Consultant 3.0 years
PC Support Analyst 3.0 years
MIS Technician 2.7 years
Solutions Engineer 2.7 years
Desktop Engineer 2.6 years
Helpdesk Lead 2.5 years
Network Consultant 2.4 years
Consultant 2.4 years
Support Analyst 2.3 years
Server Technician 2.1 years
Help Desk Engineer 1.8 years
Top Employers Before
Consultant 6.0%
Top Employers After
Consultant 8.3%

Information Technology Consultant Demographics

Gender

Male

79.9%

Female

17.2%

Unknown

2.9%
Ethnicity

White

72.4%

Asian

12.9%

Hispanic or Latino

10.7%

Unknown

3.1%

Black or African American

1.0%
Show More
Languages Spoken

Spanish

42.3%

French

10.7%

Chinese

5.7%

Mandarin

5.5%

Portuguese

5.2%

German

5.0%

Japanese

3.8%

Italian

3.1%

Arabic

3.1%

Hindi

2.8%

Russian

2.8%

Carrier

2.2%

Korean

1.7%

Cantonese

1.5%

Urdu

1.4%

Hebrew

0.9%

Danish

0.6%

Polish

0.6%

Cheyenne

0.6%

Gujarati

0.5%
Show More

Information Technology Consultant Education

Schools

University of Phoenix

22.3%

Pennsylvania State University

5.5%

University of Houston

5.0%

New York University

4.9%

Strayer University

4.8%

George Washington University

4.8%

University of Maryland - University College

4.7%

Syracuse University

4.5%

George Mason University

4.4%

Western Governors University

4.3%

Boston University

4.0%

DePaul University

3.9%

Villanova University

3.7%

Old Dominion University

3.6%

Purdue University

3.4%

Capella University

3.4%

Northeastern University

3.4%

American InterContinental University

3.2%

University of Texas at Austin

3.1%

Temple University

3.0%
Show More
Majors

Computer Science

18.8%

Business

18.3%

Information Technology

11.0%

Computer Information Systems

10.8%

Electrical Engineering

4.8%

Management Information Systems

4.0%

Information Systems

3.9%

Computer Networking

3.9%

Computer Engineering

3.8%

Management

2.9%

Finance

2.8%

Project Management

2.8%

Accounting

2.0%

Communication

1.7%

Computer Systems Security

1.7%

Psychology

1.6%

Marketing

1.5%

Economics

1.4%

Criminal Justice

1.2%

Computer Programming

1.2%
Show More
Degrees

Bachelors

41.9%

Masters

23.7%

Other

17.6%

Associate

9.7%

Certificate

3.9%

Doctorate

1.8%

Diploma

1.3%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Consultant Salaries

Job Title Company Location Start Date Salary
Chief IT Consultant Precision Global Consulting, Inc. Scottsdale, AZ Nov 14, 2016 $200,000
IT Consultant The Resource Collaborative Inc. Newark, NJ Jun 22, 2016 $187,830
Principal IT Consultant Farmers Group, Inc. Los Angeles, CA Nov 21, 2016 $185,000
IT Services Management Consultant YB Analytics Technologies LLC Aurora, CO Jun 15, 2016 $178,100 -
$179,100
IT Services Management Consultant YB Analytics Technologies LLC Aurora, CO Jun 15, 2016 $177,960
IT Consultant The Resource Collaborative Inc. Far Hills, NJ Sep 07, 2015 $170,000
IT Consultant Anagh Technologies, Inc. Piscataway, NJ Mar 19, 2015 $165,000
IT Consultant Core Information Technology Services Inc. New York, NY Dec 31, 2016 $164,000
Information Technology Business Consultant Agilent Technologies, Inc. Santa Clara, CA Jun 21, 2016 $156,000
IT Technology Senior Consultant Sap America, Inc. South San Francisco, CA Dec 04, 2016 $155,000
IT Database Consultant BB&T Corporation Winston-Salem, NC Jul 15, 2016 $155,000
IT Business Consultant Hewlett-Packard Enterprise Company Plano, TX May 16, 2016 $151,200
IT Consultant (Architect CRM) Nous Infosystems Pvt. Ltd. Atlanta, GA Jan 18, 2016 $145,000
IT Consultant ITC Infotech (USA), Inc. Phoenix, AZ Oct 01, 2015 $76,260
IT Data Analytics Consultant Optum Services, Inc. Cypress, CA Jan 12, 2015 $76,232 -
$100,821
IT Consultant KPIT Infosystems, Inc. Edison, NJ Sep 10, 2015 $76,212
IT Consultant KPIT Infosystems, Inc. Edison, NJ Jul 01, 2015 $76,050
IT Consultant YASH Technologies, Inc. Hatfield, PA Jan 14, 2015 $76,000
IT Consultant Eis Technologies, Inc. Duluth, GA Aug 25, 2016 $76,000
IT Consultant (Software Developer) Softtrends, LLC Johns Creek, GA Mar 28, 2016 $76,000
IT Consultant (QA) Avventis, Inc. Old Bridge, NJ Oct 10, 2016 $65,000
IT Consultant Nam Info, Inc. Edison, NJ Sep 20, 2016 $65,000
IT Consultant Nam Info, Inc. Surf City, NJ Sep 20, 2016 $65,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for An Information Technology Consultant

ComputerHardwareCustomerServiceNetworkInfrastructureWebDatabasePl/SqlPCDesktopSupportRemoteAccessSetupActiveDirectoryBackupTechnicalSupportProjectManagementFinancialTroubleshootWindowsXPSmallBusinessInternetInformationTechnologyConsultant

Show More

Top Information Technology Consultant Skills

  1. Computer Hardware
  2. Customer Service
  3. Network Infrastructure
You can check out examples of real life uses of top skills on resumes here:
  • Aided in computer hardware/software usage and problem resolution throughout labs and libraries.
  • Provided customer service and assisted faculty, staff, and students with software and hardware problems.
  • Designed and deployed wireless Network infrastructure in the company.
  • Provide MS Office Applications and SAP Business Objects Web Intelligence design and support.
  • Changed client's interface between database and software applications for better company performance.

Top Information Technology Consultant Employers

Information Technology Consultant Videos

IT Professionals - IT Consultant

Robert Half Technology: IT Salary and Hiring Trends in 2015

Life as a Graduate SAP Consultant

×