Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Chief IT Consultant||Precision Global Consulting, Inc.||Scottsdale, AZ||Nov 14, 2016||$200,000|
|IT Consultant||The Resource Collaborative Inc.||Newark, NJ||Jun 22, 2016||$187,830|
|Principal IT Consultant||Farmers Group, Inc.||Los Angeles, CA||Nov 21, 2016||$185,000|
|IT Services Management Consultant||YB Analytics Technologies LLC||Aurora, CO||Jun 15, 2016||$178,100 -
|IT Services Management Consultant||YB Analytics Technologies LLC||Aurora, CO||Jun 15, 2016||$177,960|
|IT Consultant||The Resource Collaborative Inc.||Far Hills, NJ||Sep 07, 2015||$170,000|
|IT Consultant||Anagh Technologies, Inc.||Piscataway, NJ||Mar 19, 2015||$165,000|
|IT Consultant||Core Information Technology Services Inc.||New York, NY||Dec 31, 2016||$164,000|
|Information Technology Business Consultant||Agilent Technologies, Inc.||Santa Clara, CA||Jun 21, 2016||$156,000|
|Senior Manager, IT Business Consulting||EMC Corporation||Santa Clara, CA||Jun 08, 2015||$155,000 -
|IT Database Consultant||BB&T Corporation||Winston-Salem, NC||Jul 15, 2016||$155,000|
|IT Business Consultant||Hewlett-Packard Enterprise Company||Plano, TX||May 16, 2016||$151,200|
|SR. IT Consultant-Identity and Access Management||Volke Consulting Ltd.||Greer, SC||Jun 22, 2016||$149,760|
|IT Consultant (.NET)||KPIT Infosystems, Inc.||Renton, WA||Feb 09, 2015||$78,686|
|IT Consultant (.NET)||KPIT Infosystems, Inc.||Edison, NJ||Oct 01, 2015||$78,686|
|IT Consultant||Igate Technologies Inc.||Charlottesville, VA||Jan 23, 2015||$78,500|
|IT Consultant||MRI of Dallas Parkway, LLC||Dallas, TX||Sep 21, 2016||$78,400|
|IT Consultant (SAP)||KPIT Infosystems, Inc.||Houston, TX||Jun 30, 2015||$78,182|
|IT Consultant (SAP)||KPIT Infosystems, Inc.||Edison, NJ||Jun 25, 2015||$78,182|
|IT Consultant||KPIT Infosystems, Inc.||Edison, NJ||Sep 11, 2015||$78,133|
|IT Process Consultant||Hilti Inc.||Plano, TX||Jun 29, 2015||$78,080|
|IT Consultant||KPIT Infosystems, Inc.||Edison, NJ||Jan 01, 2015||$65,208|
|IT Consultant||KPIT Infosystems, Inc.||Edison, NJ||Jun 01, 2015||$65,208|
|IT Consultant||Care It Services Inc.||Princeton, NJ||Sep 04, 2015||$65,125|
|IT Consultant II||South Carolina Department of Revenue||Columbia, SC||Oct 22, 2016||$65,125|
|IT Consultant (PLM)||KPIT Infosystems, Inc.||Edison, NJ||Sep 21, 2015||$65,100|
|IT Consultant||KPIT Infosystems, Inc.||Edison, NJ||Sep 20, 2015||$65,100|
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