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Top Information Technology Consultant Skills

Below we've compiled a list of the most important skills for an information technology consultant. We ranked the top skills based on the percentage of information technology consultant resumes they appeared on. For example, 9.7% of information technology consultant resumes contained procedures as a skill. Let's find out what skills an information technology consultant actually needs in order to be successful in the workplace.

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The six most common skills found on Information Technology Consultant resumes in 2020. Read below to see the full list.

1. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Information Technology Consultant jobs:
  • Evaluated corporate IT policies and procedures, logical security, physical security, software change management and back-up procedures and operations.
  • Monitored compliance with information security policies and procedures, and monitored access control systems to assure appropriate access levels are maintained.
  • Utilized problem tracking systems reviewing application elements and procedures utilized by Information Technology staff and communicated needed changes to system administrator.
  • Audited information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security.
  • Diagnose and repair computer hardware and software problems using innovative procedures producing better and more optimized computers for our customers.
  • Perform required installation & integration training for new projects - Troubleshooting procedures associated with both Physical and Virtual Environments.
  • Developed knowledge based procedures for maintenance and server outages and communicated effectively, timely responses from Technical team engineers.
  • Implemented company policies and generated technical procedures for preserving the integrity and security of sensitive personal and financial data.
  • Initiate disaster recovery procedures for business and residential clients, diagnose and recover data from damaged and/or infected drives.
  • Worked on computer programs interface where required in depth knowledge of the organizations operating procedures and information technology capability.
  • Devised written policies and procedures for information technology acquisition and utilization; provided technical assistance to all departments.
  • Maintained end users desktop computer systems, application and Active Directory network configuration including security and backup procedures.
  • Provided disaster recovery planning and implementation of emergency procedures and protocols, which resulted in greater fault tolerance.
  • Develop, document, and communicate technical best practices and standards operating procedures to ensure minimal service disruption.
  • Provided guidance in the piloting and implementation of defined processes and procedures for National and international business units.
  • Managed initiatives associated with the implementation of departmental change-management policies, procedures, and industry governance best practices.
  • Manage code review sessions to ensure that best practices and procedures are implemented while recommending modifications and optimization.
  • Implemented information system security policies and procedures, ensuring that all company hardware and software assets are protected.
  • Worked directly with Homeland Security Officers to ensure procedures within TWIC guidelines are fully implemented as required.
  • Formulated and implemented monitoring, policies, procedures and standards related to network management and backups.

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2. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Information Technology Consultant jobs:
  • Guaranteed high network availability to meet customer service level agreement requirements in addition to delivering support and performing necessary recovery procedures.
  • Provided customer service to patrons about printing and other computing and application issues, particularly those involving Microsoft Office products.
  • Recommended strategic process improvement measures to reduce the number of incident management tickets and enhance customer service globally.
  • Developed and retained business by providing outstanding customer service and quality, commercial solutions to recruitment requirements.
  • Delivered excellent customer service and consultation in computer, networking, and technical support for campus residents.
  • Provide strategic guidance to deliver top quality customer service and support by enabling business processes through enhancements.
  • Participate in departmental activities including training programs, technology launches, establishing new procedures and customer service enhancements
  • Established reputation for providing attentive, quality-driven customer service, including resolving technical issues in timely manner.
  • Maintained and processed customer service order documentation containing repair notes, contact information, and recommendations.
  • Sustained and expanded customer service levels through exceptional planning and analysis of feasibility of system enhancements.
  • Provided exceptional customer service by repairing and diagnosing various electronic devices, using different techniques.
  • Led end user training and customer service focused on streamlining operations and management of information.
  • Delivered high-value support services and customer service pertaining to computers used by students and faculty.
  • Increased overall efficiency and productivity by providing exceptional customer service, troubleshooting and technical support.
  • Provided face-to-face customer service to professional clients of Medical Information Systems regarding their IT needs.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and productivity.
  • Analyzed help desk support operations and refined the procedure to improve customer service satisfaction.
  • Recognized by clients for providing superior customer service, consistently exceeding client expectations.
  • Modified process for external teams, resulted in delivery of high-quality customer service.
  • Recognized as a top performer who expediently resolved issues with excellent customer service.

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3. Project Management

high Demand

Here's how Project Management is used in Information Technology Consultant jobs:
  • Advised management on application/infrastructure enhancements required for performance improvements using excellent project management capabilities.
  • Perform project management and oversight of technical projects including information security, application development, cloud-based services, and telecommunication systems.
  • Project Management services - Expert/experienced PM consulting service for an organization that lacks sufficient in-house PM resources for specific project initiatives.
  • Assigned to engagements based on demonstrated skills in business analysis, integration architecture, project management, and client relationship management.
  • Complete project management, executive presentations, vendor interaction, budget control and final accountability were of the many requirements.
  • Enabled integration with Engineering Project Management Service provider by developing Master Document Register for use by BP and third-party contractors.
  • Worked with many cross-functional teams including commercial business, operations, technology, legal, executives and project management.
  • Conducted an enterprise project management tool selection exercise analyzing four vendors to determine the appropriate solution for the environment.
  • Project Management responsibilities for pharmaceutical client and multiple vendors involved in developing a Personal Health Record marketing web system.
  • Performed quality assurance activities and customer satisfaction reviews based on understanding of project management and software development methodologies.
  • Delivered project management, facilitation and horizontal integration support across three geographically dispersed Naval Air Systems Command sites.
  • Develop project status reports, operational reports, asset/inventory reports, and change management reports for senior management.
  • Develop project requirements to ensure timely completion of projects; communicate status to project team members and management.
  • Developed presentations, training programs and other materials for outreach and communications to agency project management community.
  • Core functions include defining business requirements, creating technical architecture, project planning and project management.
  • Assess client organizational needs, including project management and deliver technical solutions that produce measurable results.
  • Marketed & provided Program/Project Management, and Project Coordinator contract services focused on Information Technology.
  • Provided Project Management for testing and implementing new network infrastructure and communications hardware and software.
  • Project Management, and coordination for mass software/hardware roll-outs, image and operating system migrations.
  • Implemented a variety of enhancements to existing project management methods, procedures, and documentation.

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4. Database

high Demand

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how Database is used in Information Technology Consultant jobs:
  • Developed Line-of-Business and database applications.
  • Documented and Updated existing database and information systems ER-Diagram entities and their relationships with new interface application and table data entities.
  • Provided successful business solutions through document analysis and strong communications with functional analysts, database administrators, developers and client personnel.
  • Designed, developed and implemented database applications to support a wide range of local business and customers personal specialized needs.
  • Analyzed and implemented various associations between java bean object for optimized OR mapping to Database relational tables in DOIT application.
  • Developed and implemented a proprietary database designed to house all IT purchasing information used to forecast quarterly budget reporting.
  • Worked closely with developers integrating their application modules and data needs into database architecture via ERWIN data models.
  • Developed database application using Access and VBA for small business for inventory control and customer relations management.
  • Designed, developed, and implemented Information Systems budgeting and Management Reporting database in Microsoft Access 2.0.
  • Synchronized project managers in keeping change orders log organized in Excel and updated their database management system.
  • Participated in installation and configuration of Notes Mail and replication of database from server and workstation.
  • Maintained and updated AR system database; generated reports as requested and contributed as second-level support.
  • Performed server, database & application administration of electronic medical records system at medical office.
  • Provided unmatched quality servicing to support in-house database management and technical support for internal systems.
  • Administered updates of the master content database and verified scenarios with quality assurance and production.
  • Performed operational tasks in support of Best Practice techniques in maintaining Active Directory Database.
  • Maintained data security and ensured the integrity of any information added to the database.
  • Designed and developed new transactions and modified existing database structure and record layouts.
  • Provided database support for financial software applications and generated reports to the customer.
  • Worked closely with Data Analysts and Database Administrators in mapping and documenting data.

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5. Cloud

high Demand

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how Cloud is used in Information Technology Consultant jobs:
  • Recruited to manage the implementation of cloud based computing infrastructure Program Manager - Consultant - focused on architecture design and implementation.
  • Specialized knowledge of hosted desktop RDC secure cloud environment solutions/hosted infrastructure, data security/compliance, and legal software applications.
  • Selected and implemented new internet service provider with improved speed and reliability to support increased usage of cloud services.
  • Manage all information technology systems including security, computer hardware, cloud services, accounting and telecommunications.
  • Authored a white paper on enterprise portal platforms and cloud computing with directional recommendations.
  • Worked on numerous cloud provider security assessments to identify security gaps within their offerings.
  • Performed systems design, feasibility and Cost-Benefit Analysis and recommend cost-effective cloud solutions.
  • Designed and implemented a cloud based computing environment for an international client.
  • Implemented synchronization of Active directory with Azure cloud solutions.
  • Performed Root Cause Analysis/Debugging within a Cloud storage environment.
  • Managed Time Machine application for Apple backups, Raided NAS appliances for network file storage and verified off-site cloud backup solutions.
  • Moved emails from internal server to online service, and changed file backup system using tape internally to cloud storage/service.
  • Worked with companies to migrate traditional install and in-house products to the cloud, saving them money and increasing efficiency.
  • Researched, proposed and implemented the transfer from one cloud hosting company to another for a Data Center Cooling Manufacturer.
  • Designed and implemented a cloud office environment to allow the client end users to work from home and mobile.
  • Developed SQL Server 2008 R2 SSIS package to transfer client information from old database to new cloud based system.
  • Enabled environmental services firm to transition from classic server based infrastructure to cloud based (IBM Smart Cloud).
  • Provided general technical support, mainly computer and software upgrades, along with managing the email and cloud storage.
  • Created effective and efficient consolidated solutions in the Atlanta market that encompassed cloud, managed IT and network services.
  • Increased performance and collaboration for over 200 mailbox users by upgrading email systems or migrating them to the cloud.

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6. Business Process

high Demand

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how Business Process is used in Information Technology Consultant jobs:
  • Gathered business requirements, documented existing business processes and made recommendations on how to improve existing business work flows and processes.
  • Implemented rules for monitoring, notification, and escalation for critical applications by analyzing business processes and unitizing operations security principles.
  • Performed analysis and design efforts to establish standardized business process, identified alternative solutions for clientele retention and establishing new business.
  • Introduced new business analysis and project management methodologies to development teams: business process modeling, project milestone planning, etc.
  • Conducted analysis on existing business processes and recommended improvements including advising business users on technical implementation and hands-on code development.
  • Served as liaison between business customers and applications systems for development of new systems/business processes or changes to existing processes/systems.
  • Implemented a new business process model for company-wide projects by successfully collaborating & integrating three divisions into one cohesive model.
  • Analyzed, developed, validated and implemented new business processes and requirements as applicable to the ERP/Business Systems Applications.
  • Developed recommendations for server and application deployments centered upon applying technology to improve their existing business processes and operations.
  • Provided Business Process Improvement, software engineering, process engineering, and project management consulting and integration services.
  • Design and programming of web-site enhancements and utilization of modernizing techniques to automate business processes or business intelligence.
  • Discussed any possible improvements to the system taking into consideration future changes in business processes and technologies available.
  • Analyze business processes and related computer systems to identify system controls and develop related tests of operating effectiveness.
  • Identified internal controls weaknesses for various IT business processes, made recommendations for improvements and monitored remediation plans.
  • Provided business process / data modeling for facilitation of requirements gathering for the Nuclear Work Management System.
  • Generated and assessed various business specifications while understanding the systems and business to redefine the business process.
  • Served as application representative to corporate business resumption planning project for both technical and business process recovery.
  • Obtained an understanding of several business process and performed control application reviews based on identified key controls.
  • Developed rapid understanding of current systems and business processes to implement robust solutions within a tight deadline.
  • Performed business analysis on business processes before and established processes and procedures for after the conversions.

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7. Hardware

high Demand

Hardware is the physical part attached to a computer or other similar devices. Components are the internal parts of hardware which include RAM, hard drives, motherboard, and so on. External hardware devices which include, keyboard, mouse, printer, and so on are known as peripherals. All of these together are called computer hardware.

Here's how Hardware is used in Information Technology Consultant jobs:
  • Developed technology modernization plan to advise Management of proper software and hardware solutions during the implementation of records management system.
  • Performed minor desktop hardware repair for PC/Mac computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Manage business operations areas of Information Technology improvements including website, software and hardware development.
  • Offered informative instructions on standard business and administrative software and hardware to end users.
  • Determined overall corporate strategy for personal computing hardware and their respective business software applications.
  • Install and maintain new and/or existing computer related and telecommunications hardware and software.
  • Delivered detailed proposals, schedules, and ensured functional hardware and software operations.
  • Purchased all computer hardware and software for administrative and educational purposes.
  • Assisted in troubleshooting operating systems and hardware and network related problems.
  • Maintain personal computers and laptops including upgrading hardware and software.
  • Participated in the evaluation of different hardware and software solutions.
  • Developed and conducted end-user hardware and software application training.
  • Provided exceptional customer support for hardware and software.
  • Configure and integrate software on secure environment hardware.
  • Recommend software and hardware configurations and acquisitions.
  • Web Design System Maintenance Hardware and Software Implementation
  • Managed hardware repair and procurement department.
  • Managed hardware acquisition and installed software.
  • Modified existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Diagnose and resolve issues raised by the users - Provide troubleshooting for software and hardware problems - Develop and maintain company website

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8. Setup

high Demand

The arrangement of anything is called a setup. While in computer language, setup means installing hardware or software. Setup can include many computer programs like device drivers or plugins.

Here's how Setup is used in Information Technology Consultant jobs:
  • Configured wireless access and firewall security on CISCO routers and setup secured wireless access to networks.
  • Deployed Wireless and Audio/Video technology, Network infrastructure design, Mobile computing setup and maintenance.
  • Provided expertise on data operations setup, network/router and backup setup and maintenance.
  • Helped setup continuous application delivery using automated build and deployment using TFS online.
  • Performed systems setup, configuration, network installation and monitoring, systems troubleshooting.
  • Accomplished business site hosting setup and domain management - meeting delivery expectations.
  • Provided direct support for setup and administration of lab environment monitoring.
  • Assisted with implementing various hardware setup projects throughout hospital.
  • Home entertainment setup, configuration and network connectivity.
  • Provided invaluable implementation and setup procedure for users.
  • Performed Constant Contact initial setup and maintenance.
  • Network security setup and configuration.
  • Customized technology setup for clients.
  • Exchange account setup and reconfiguration.
  • Network Storage setup and administration.
  • Provide Audio-Visual setup and assistance.
  • Installed Windows and Linux OS, migrated data, and setup a secure network and printing services for 23 home users.
  • Install, configure, and support all software related to Mail Order Management System including installing and setup of POS system.
  • Created & setup interfaces for promotions, newsletter sign-ups, email blasts, social media integration, accommodation & content management.
  • Assist clients with PC setup, servers, email, printers, software, wiring, backup, security, etc.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Michael Lorr Ph.D.

Chair, Professor of Sociology, & Director of the Community Leadership Program, Aquinas College

Graduates in sociology and community leadership will need to be critical thinkers, meaning they need to see the world from multiple perspectives and not be blinded by their ideologies. They also will need to continue to have and learn to facilitate difficult conversations across social divisions, both in-person and online--as the pandemic is illustrating.Show more

9. Technical Support

high Demand

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how Technical Support is used in Information Technology Consultant jobs:
  • Cost savings realized through contractual, equipment savings and technical support to minimize downtime and maximize productivity.
  • Provide on-site hardware and software technical support including installation, preventative maintenance and troubleshooting on systems.
  • Participated in various consulting and technical support engagements based on clients' needs and specifications.
  • Provided technical support in person and via telephone/e-mail and documented issues for future consultants.
  • Provided technical support with application installations, network monitoring, and troubleshooting customer issues.
  • Provided technical support and installation of hardware, software, and telecommunications devices.
  • Interact with applications group, technical support and operations to maintain existing applications.
  • Provided advanced consultancy and outsourced technical support for Amanda Foods, Mekong Security.
  • Provided IT technical support to individuals, small businesses and nonprofit organizations.
  • Implemented and maintained upgraded network and computer systems while providing technical support.
  • Provided all bookkeeping, office management, computer/network maintenance and technical support.
  • Retained to provide technical support services to various Non Profit organizations.
  • Provide on-site technical support for office network and daily business operations.
  • Worked closely with design departments to provide specialized daily technical support.
  • Provide high-quality implementations, prompt technical support and comprehensive product training.
  • Provided ongoing technical support for many area small to medium-sized businesses.
  • Administered IT operations and provided technical support to various processes.
  • Provided individuals and small businesses with troubleshooting and technical support.
  • Provided technical support and training to internal and external end-users.
  • Provided computer and technical support for university staff and students.

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10. Backup

high Demand

Here's how Backup is used in Information Technology Consultant jobs:
  • Provided a non-profit organization with technical assistance to correct their backup solution, licensing compliance, network printing and Internet connectivity.
  • Advise on and enact economical and practical technology solutions for budding photography business including backup solutions and upgrades for Apple systems
  • Managed small to medium business infrastructure including Network upgrades, desktop support, server installation and upgrades and backup solutions
  • Maintained data backup system for business continuity and alternate network access for connectivity to corporate environment.
  • Network and System Administration: Standardize computer desktops and implement a backup disaster recovery solution.
  • Developed backup solutions and migration strategies, allowing customers to simplify management and data security.
  • Propose off-site backup location and disaster recovery planning policies for organizational business continuity scenarios.
  • Configured/Tested Network Switches/Router/APC UPS Backup power supply systems for connectivity and access through internet.
  • Provide architecture design, analysis and deployment of Data Protector and NetBackup backup environments.
  • Give recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
  • Monitor approximately 45 backups daily and obtained successful backup when any failed.
  • Migrate emails and documents from prior organizations and implement a backup solution
  • Programmed batch scripting to automate individual system backup assessment and completion.
  • Recommended and tasked to configure and implement centralized workstation backup server.
  • Installed and configured data backup systems, provided data recovery.
  • Develop policies and procedures for backup and Disaster Recovery scenarios.
  • Designed disaster recovery plan with on-site and off-site backup procedures.
  • Managed backup and recovery of server environments using BackupExec.
  • Configured and maintained daily backup protocol for entire network.
  • Designed and implemented Tape Backup & Disaster Recovery solutions.

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11. Troubleshoot

high Demand

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how Troubleshoot is used in Information Technology Consultant jobs:
  • Provide network/computer system, assessment, recommendation, installation, deployment, troubleshoot and support of various complex Information Technology infrastructures.
  • Supported information technology infrastructure, databases, and troubleshoot problems via remote connection at La Petite Corporate Headquarters in Overland Park.
  • Followed procedures and tapped into resources to troubleshoot problems and ensure a completed quality installation.
  • Worked with external vendors to troubleshoot and optimize third-party delivered solutions utilized in the project.
  • Monitor and troubleshoot client infrastructure through Managed Services and provide proactive solutions/recommendations.
  • Handled desktop/laptop/server related issues and troubleshoot many printer/scanner and projector problems.
  • Sustain and troubleshoot proprietary software and programs attributed to Aqua America.
  • Worked with software developers to troubleshoot issues and compatibility issues.
  • Perform mitigation and backups, verify software operation and troubleshoot.
  • Performed root cause analysis to troubleshoot and debug network-related problems.
  • Provided one-on-one end-user training as needed troubleshoot network printer problems.
  • Managed projects remotely and troubleshoot emergencies in timely manner.
  • Utilize RDP/videoconferencing to interface and troubleshoot for clients.
  • Test and troubleshoot custom applications and systems compatibility.
  • Configured and troubleshoot printers for offices citywide.
  • Maintain and troubleshoot servers/laptops/desktops for home/business clients.
  • Collaborated with teammates to troubleshoot difficult problems.
  • Monitor and troubleshoot security management software.
  • Administer and troubleshoot video surveillance system.
  • Configured and troubleshoot Cisco routers.

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12. Infrastructure

high Demand

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how Infrastructure is used in Information Technology Consultant jobs:
  • Managed Business Critical Applications deployment while working closely with Development team to provide correct sized system infrastructure to host applications.
  • Initialize an innovative and proactive network security level of infrastructure in which the different departments can utilize one unique interface.
  • Key Responsibilities: Responsive IT consultant providing on-site emergency support and planned infrastructure services to business and residential clients.
  • Project consisted of a routing/switching/security infrastructure redesign utilizing Cisco 6500 series switches with integrated FWSM and IDSM modules.
  • Designed and implemented infrastructure which centralized network services and client-server applications resulting in major increase in efficiency.
  • Developed IT infrastructure design and provided technical solutions option analysis and high-level cost estimate for government projects.
  • Migrated WAN infrastructure from expensive frame relay circuits to more economical internet connections using VPN technology.
  • Define a shared-services infrastructure and governance standards to maximize ERP system utilization throughout the organization.
  • Lead infrastructure and security initiatives, including security upgrades and penetration testing and follow-up.
  • Network infrastructure design, specification, installation and expansion including secure WiFi access portals.
  • Conceived, provided, and dispersed documentation on specific software application infrastructure and usage.
  • Advised endowment on enhancing its infrastructure and business continuity & disaster recovery planning.
  • Upgrade legacy information systems and IT infrastructure without interrupting clients' daily operations.
  • Maintained infrastructure for home users, and recommended and implemented improved infrastructure as-needed.
  • Provide small businesses with professional low-cost solutions for their infrastructure and security needs.
  • Implemented and Managed Information Technology infrastructure, operations, projects and support.
  • Manage day-to-day IT operations including server/database/ application services, and LAN/WAN infrastructure.
  • Conducted inspections of infrastructure being upgrade to ensure requirements were being delivered.
  • Developed all documentation of network infrastructure in both technical & user-friendly formats.
  • Verified infrastructure and work flow compliance with Capability Maturity Model Integration.

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13. SQL

high Demand

Here's how SQL is used in Information Technology Consultant jobs:
  • Supervised staff whose responsibilities included application development, SQL Server, and network system administration.
  • Administered and configured Pervasive SQL server.
  • Utilized complex SQL queries to identify the problem production records and used DML for data correction and to maintain referential integrity.
  • Perform requirements gathering, technical analysis, and complex SQL coding and tuning for Daily Sales Report and Price Realization Report.
  • Audit data analysis for QA, Fields, and Operations in SQL Server 2005 technical environment with Business Objects Universe layer.
  • Executed, maintained, & enhanced Level 1 monitoring SQL queries for Federal, State, CIA, & CMS reporting.
  • Delivered training to new hires in various basic skills including SQL, Data Warehouse concepts, PL/SQL and UNIX Shell Scripts.
  • Administered two Node Active/passive Cluster on Microsoft Windows Server 2008 R2 * Migrated SQL Server 2005 databases to SQL Server 2008.
  • Handle maintenance of an older version of the software and Made changes to stored procedures using T-SQL from SQL server.
  • Develop, administer, and maintain SQL Server/MS Access environment for: o Data entry and/or automating key departmental functions.
  • Performed functional and Stress Testing, Tested CRM, billing, SQL queries, and Provisioning on CTI response systems.
  • Demonstrated competency using client/server skills, including DOS/Windows GUI design, PowerBuilder and C programming, and SQL information access.
  • Created test data anticipating all scenarios for data & users; run reports in Excel, SQL - Access.
  • Managed Windows 2003 and 2008 servers with remote desktop access for web hosting using IIS, ASP.NET and SQL.
  • Analyzed and resolved JCL (in a micro-focus environment in Linux), WebFocus, and Oracle SQL problems.
  • Utilized SQL*Loader to load data from flat files into database for testing purpose and then debugged the shell scripts.
  • Administered Data Warehouse (ETL) and SQL DB; created queries, stored procedures, and temp tables.
  • Write SQL scripts to validate data and write SQL scripts to create test data (source data).
  • Team lead and mentoring/coaching, induction of new developers, training in Progress/OpenEdge for Java and SQL developers.
  • Provided maintenance and expanded environment consisting of Small Business Server 2003, with Exchange 2003 and SQL 2003.

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14. Linux

high Demand

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how Linux is used in Information Technology Consultant jobs:
  • Performed routine maintenance on various operating systems including Mac, Linux and Microsoft and desktop peripherals.
  • Designed, implemented and supported mixed Linux and Windows environments for small business customers.
  • Provided Linux remote co-located server administrative support while attending college.
  • Customized server platforms running Microsoft and Linux based foundations.
  • Managed Linux Specialized subcontracted assistant D.G.
  • Deploy physical/virtual Windows and Linux systems.
  • Conducted demonstrations of Linux technologies.
  • Supported all developer Linux workstations.
  • Provided Linux server solutions for many customers allowing them to save money by avoiding licensing fees paid to Microsoft, etc.
  • Install and configure computer operating systems including but not limited to Windows XP, 7, 8, and Linux.
  • Trained staff on Linux OS and delegated tasks for each area by conducting training classed held on a weekly basis.
  • Connected PCs and Printers in Linux and Microsoft Windows network, set up and managed user accounts in active directory.
  • Administered mix network topology of WAN 5 Linux servers and LAN 2 Windows servers and Windows Vista/XP and MacOX.
  • Developed front facing customer website for marketing purposes using LAMP (Linux, Apache, MySQL and PHP).
  • Experience in Windows and Linux PC maintenance, scripting support, software configuration, IT tutoring, and upgrade.
  • Diagnose and repair complex hardware and software connectivity issues in Windows, Linux, Cisco and Dell and solutions.
  • Performed testing on hardware and software patch and application on Windows and Linux environment in search for better solution.
  • Installed, deployed the OpenIG and OpenAM in a Tomcat container and configured in the client's Linux server.
  • Provided various IT services to area businesses and individuals including support of Windows networks and Windows and Linux systems.
  • Perform on site and remote Linux, BSD and Windows server maintenance including patches, fixes, services.

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15. PC

average Demand

Here's how PC is used in Information Technology Consultant jobs:
  • Install new PCs including installing new operating systems and upgrading software/hardware.
  • Designed and Programmed System to Down Load Sales History to Customers PCs that Allowed Hospitals to Track Their Purchases by Manufacture.
  • Managed all project phases of the deployment of new and replacement Windows 7 PC endpoint computer equipment to ThyssenKrupp IT customers.
  • Maintained office PC systems, including configuration, software updates, and patches to keep equipment in compliance with company standards.
  • Install, maintain, and support Servers, PC systems, wireless networks and networks for several small companies and individuals.
  • Created and maintained databases, trained clients on how to use certain software, and basic PC and network repair.
  • Completed repairs and upgrades on hardware, Server and PC operating systems, software, back-up, and recovery set-up.
  • Supported PC and Mac desktops and laptops, IOS devices, Blackberries, and all peripherals in a fast-paced environment.
  • Insured dummy terminal users and PC's were able to log onto the domain and connect to specific medical software.
  • Performed analysis on clients PC to determine if the current hardware and software can be upgraded to Windows XP Professional.
  • Experience with remote management and troubleshooting tools such as Microsoft SMS, VNS, PC Anywhere and web Remote Site.
  • Designated site Technician Lead for three-day nationwide PC migration, and data migration project with a French multinational insurance company.
  • Performed general IT and office duties, configured PCs, and installed and updated software for a small law firm.
  • Perform IT consultation, networking, PC and laptop repair for SOHO businesses as well as personal PC/laptop repair.
  • Planned, build, image, installed, configured PCs, laser printers, scanners, and Xerox machines.
  • Monitor Marimba (software distribution application) software pushes and patches to each PC (128 software channels).
  • Provided support for PC configuration, data transfer, and fielded any question in relation to the general I.T.
  • Evaluated thin clients; bring your own PC; work from home; and other emerging work place options.
  • Increased efficiency via local spare laptop redundancy, creating local images for same day PCs for new hires.
  • Train new employees/clients on best practices and use of PC and other networked equipment using standard training documents.

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16. Active Directory

average Demand

AD or Active Directory is a technology developed by Microsoft that is used to manage computers on others. Most of the Windows server operating systems have an active directory. AD helps in organizing computer users or company users. The IT department is responsible for managing the Active Directory as it helps in organizing the company's hierarchy, which computers use which network, and which users have access to the storage room.

Here's how Active Directory is used in Information Technology Consultant jobs:
  • Maintained an Active Directory environment with Exchange 2003 and monitored integrity and security of extremely sensitive customer data.
  • Performed most in-house server/network administration duties such as resource and user administration via Active Directory framework.
  • Optimize the existing Active Directory infrastructure by migrating manual security policies to Group Policies.
  • Provided integration of Microsoft Active Directory with Apple Server shared environment.
  • Configured Active Directory and Group Policies in accordance with business strategy.
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint LAN/WAN.
  • Construct in-depth technical documentation surrounding Active Directory, Security and Clustering.
  • Created new users on Active Directory and assign security permission accordingly.
  • Administered Active Directory daily addressing different scenarios for different companies.
  • Support over 60 business clients Linux/Apple/Windows Server/Active Directory/MS Exchange/Business Client Applications
  • Performed IT administration work for company's Active Directory environment.
  • Created and managed over computer accounts in Microsoft Active Directory.
  • Provided level 2 administration for Active Directory services.
  • Configured and modified user accounts in Active Directory.
  • Maintained company Microsoft Server/ Active Directory/ Exchange environment.
  • Set up and configured Active Directory domain environments.
  • Provided support and administration for Active Directory services.
  • Performed active directory management and access control management.
  • Designed and implemented Server 2003 Active Directory environment.
  • Managed the day-to-day operations on Active Directory.

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What skills help Information Technology Consultants find jobs?
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Online Courses For Information Technology Consultants

One of the best ways to acquire the skills needed to be an information technology consultant is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since information technology consultants benefit from having skills like procedures, customer service, and project management, we found courses that will help you improve these skills.

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Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Practical Project Management for Management Consultants
udemy
4.2
(446)

How to manage successfully a consulting project - practical guide for Project Managers...

Windows Server 2019: Active Directory, GPO, R. Server Access
udemy
4.7
(1,996)

Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...

Beginner's Guide to Information Technology
udemy
4.2
(306)

Learn the basics of Information Technology and Computer Engineering...

Business Technology Management
coursera

With digital transformation, products and business models in today's competitive environment are increasingly being transformed by technology. This new digital economy places information technology (IT) at the centre of firm strategy and operations, and requires a new breed of IT managers and leaders who can examine technology through a business lens. The Business Technology Management Specialization will empower you with knowledge of the IT domain, project management, leadership and team buildi...

SQL Server High Availability and Disaster Recovery (HA/DR)
udemy
4.6
(680)

Dive deep into how SQL Server works to implement an effective high availability and disaster recovery solution...

System Administration and IT Infrastructure Services
coursera

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that's responsible for maintaining reliable computers systems in a multi-user environment. In this course, you'll learn about the infrastructure services that keep all organizations, big and small, up and running. We'll deep dive on cloud so that you'll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how...

Active Directory on Windows Server 2016
udemy
4.6
(3,360)

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...

TOTAL: Active Directory with Windows Server 2016
udemy
4.5
(1,453)

Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...

Active Directory Administration for Helpdesk Technicians
udemy
4.3
(493)

Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
3.8
(1,096)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Consulting Startup How to Start a Consulting Business Fast
udemy
4.3
(414)

Consulting Business Startup Plan Simplified You Learn the Exact 90 Steps and 5 Phases to Startup a Consulting Business...

Introduction to Cloud Infrastructure Technologies
edX (Global)

New to the cloud and not sure where to begin? This introductory course, taught by cloud experts from The Linux Foundation, will help you grasp the basics of cloud computing and comprehend the terminology, tools and technologies associated with today’s top cloud platforms. Understanding cloud technologies tops the list of most important skills for any developer, system administrator or network computing professional seeking a lucrative career in technology. However, getting started and...

Retail for Business Analysts and Management Consultants
udemy
4.4
(1,061)

Practical guide with cases studies how to analyze and improve a retail business during a management consulting project...

Start and Run a successful consulting business
udemy
4.2
(485)

The ultimate guide how to build and run consulting firm...

Management Consulting Techniques, Tools and Frameworks
udemy
4.2
(445)

Most useful consulting skills, techniques from top consulting firms like McKinsey, BCG, Bain...

Professional Azure SQL Database Administration
udemy
4.1
(385)

Master your skills to efficiently manage and maintain data on the cloud...

Logistics for Management Consultants - a practical guide
udemy
4.8
(283)

Learn to analyze, optimize logistics as a management consultant during consulting project on the basis of cases provided...

20 Most Common Skill For An Information Technology Consultant

Procedures9.7%
Customer Service5.9%
Project Management5.7%
Database5.7%
Cloud5.6%
Business Process5.1%
Hardware4.6%
Setup4.5%

Typical Skill-Sets Required For An Information Technology Consultant

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Procedures
Procedures
9.7%
9.7%
2
2
Customer Service
Customer Service
5.9%
5.9%
3
3
Project Management
Project Management
5.7%
5.7%
4
4
Database
Database
5.7%
5.7%
5
5
Cloud
Cloud
5.6%
5.6%
6
6
Business Process
Business Process
5.1%
5.1%
7
7
Hardware
Hardware
4.6%
4.6%
8
8
Setup
Setup
4.5%
4.5%
9
9
Technical Support
Technical Support
3%
3%
10
10
Backup
Backup
2.9%
2.9%
11
11
Troubleshoot
Troubleshoot
2.8%
2.8%
12
12
Infrastructure
Infrastructure
2.5%
2.5%
13
13
SQL
SQL
2.4%
2.4%
14
14
Linux
Linux
2.4%
2.4%
15
15
PC
PC
2.2%
2.2%
16
16
Active Directory
Active Directory
2.2%
2.2%
17
17
Access Points
Access Points
2.2%
2.2%
18
18
Windows
Windows
1.9%
1.9%
19
19
Desktop
Desktop
1.8%
1.8%
20
20
OS
OS
1.8%
1.8%
21
21
Sdlc
Sdlc
1.7%
1.7%
22
22
Internet
Internet
1.7%
1.7%
23
23
Visio
Visio
1.6%
1.6%
24
24
Itil
Itil
1.4%
1.4%
25
25
ERP
ERP
1.2%
1.2%
26
26
Sharepoint
Sharepoint
1.1%
1.1%
27
27
Citrix
Citrix
1%
1%
28
28
Management System
Management System
1%
1%
29
29
Unix
Unix
1%
1%
30
30
VPN
VPN
1%
1%
31
31
Vmware
Vmware
0.9%
0.9%
32
32
DNS
DNS
0.9%
0.9%
33
33
SOX
SOX
0.9%
0.9%
34
34
Html
Html
0.8%
0.8%
35
35
Disaster Recovery
Disaster Recovery
0.8%
0.8%
36
36
Mac
Mac
0.8%
0.8%
37
37
Javascript
Javascript
0.8%
0.8%
38
38
Small Businesses
Small Businesses
0.7%
0.7%
39
39
Computer System
Computer System
0.7%
0.7%
40
40
QA
QA
0.7%
0.7%
41
41
Hipaa
Hipaa
0.7%
0.7%
42
42
LAN
LAN
0.6%
0.6%
43
43
POS
POS
0.6%
0.6%
44
44
Voip
Voip
0.6%
0.6%
45
45
IIS
IIS
0.5%
0.5%
46
46
Tcp/Ip
Tcp/Ip
0.5%
0.5%
47
47
CSS
CSS
0.5%
0.5%
48
48
PHP
PHP
0.5%
0.5%

73,600 Information Technology Consultant Jobs

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