Information technology consultant jobs in Mill Creek, WA - 760 jobs

Job Title: Network Infrastructure Specialist (Construction & Operations) Regions: North Seattle/Lynnwood Department: Construction & Field Operations Reports To: Director, OSP Construction Job Type: Full-Time Salary: $80,000 - 100,000 DOE Position Summary: Intermountain Infrastructure Group (IIG) seeks a versatile and committed Network Infrastructure Specialist to support the construction, commissioning, and long-term maintenance of our fiber optic infrastructure. This dynamic role begins with hands-on field management during the construction phase and transitions into an operations and maintenance technician role upon project completion. This is a unique opportunity to engage across the full lifecycle of critical infrastructure deployment from design, permitting, and contractor oversight to ongoing technical support and emergency response. Phase 1: Construction Management (Initial 12-24 Months) Responsibilities: Oversee field construction of fiber optic networks, ensure work is on schedule, meets specifications, and is documented accurately. Act as the primary liaison with construction contractors; conduct regular job site inspections. Review and track permits, contractor deliverables, and inspection reports. Coordinate with project manager, construction contractors, and permitting consultants to resolve field issues and authorize changes. Maintain accurate field documentation and issue regular updates to internal stakeholders. Phase 2: Field Operations & Maintenance (Permanent Role) Responsibilities: Support ongoing maintenance and emergency repairs for communications infrastructure, including fiber optic cables and network equipment. Respond to outages, conduct site inspections, troubleshoot network issues, and coordinate timely resolutions. Implement and monitor preventive maintenance plans and safety procedures. Generate technical reports, analyze system data, and contribute to operational improvements. Remain available for on-call response as needed, including after-hours support. Qualifications: Applicant must already live in or be willing to relocate to the locale the job posting is associated with. • Education: (Preferred) - Associate's or Bachelor's degree in Construction Management, Engineering, or a related field; relevant certifications or equivalent civil construction experience will be considered. 5+ years' Experience in a field coordination, construction management, or construction role, preferably within the telecommunications or utility industry. Salary: Salary is dependent on the education, skills, and experience of the candidate. This role pays between $80,000 - $100,000 per year, DOE. Benefits: Comprehensive medical, dental, and vision. 401k Retirement Plan. Paid PTO and Holidays. Skills: Excellent written and verbal communication skills. Knowledge of fiber optic network construction, operation, troubleshooting, and maintenance practices. Strong interpersonal skills, with the ability to manage relationships with diverse stakeholders. Ability to read and interpret engineering drawings and specifications. Strong problem-solving skills and attention to detail. Knowledge of local permitting authorities, regulations and processes. Proficiency in using construction tracking software and tools. Work Environment: This position requires frequent field visits, which may involve travel, working in various weather conditions, and on construction sites. Flexibility in working hours may be required to accommodate project schedules and deadlines. *Equal Opportunity Statement: Intermountain Infrastructure Group, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ****************************** *Offers of employment will be made conditionally pending successful completion of background and MVR check.

KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives. KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate. This is an in-person position in our Seattle, Washington office. Essential Duties and Responsibilities Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance Support IT-led projects and system rollouts in a hands-on environment Troubleshoot user access issues on company devices Provide technical support for video conferencing systems and meetings Deliver user training on tools, applications, and IT policies Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution Research, evaluate, and recommend new technologies to improve IT processes Create, update, and manage IT process guides and training resources Provide IT support and onboarding for new and existing employees Assist with implementing and monitoring IT security measures Travel to KBC offices as needed to provide onsite support Preferred Qualifications Strong understanding of IT asset management and lifecycle processes Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms Familiarity with IT security best practices and access management Excellent communication skills with the ability to train and support non-technical users Strong problem-solving skills with the ability to prioritize multiple requests Experience working both independently and collaboratively across teams Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field 3+ years of experience in IT support, systems administration, or a related role The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

A leading technology company in Seattle seeks an experienced Machine Learning Engineer to develop and deploy cutting-edge AI models. This role emphasizes building robust ML infrastructure and automating pipelines for data and model management. Ideal candidates will have over four years of experience in machine learning and proficiency in programming languages like Java or Python. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth. #J-18808-Ljbffr

A leading state legal organization is seeking a Director of Information Technology to lead strategic IT functions, oversee cybersecurity, and manage a diverse team. The ideal candidate will have significant management experience, a strong foundation in project management, and the ability to align technology initiatives with organizational goals. This full-time role offers a competitive salary and comprehensive benefits in a collaborative and mission-driven work environment. #J-18808-Ljbffr

A leading technology firm in Seattle is looking for a Principal Member of Technical Staff to support system design, debug and engage with customers on their AMD Instinct™ product line. This role involves leading hands-on validation efforts, optimizing Rack-Scale AI solutions, and influencing product roadmaps. The ideal candidate will have extensive experience in system architecture and debugging, along with relevant academic credentials. The position offers opportunities to mentor and drive technical excellence in a collaborative team environment. #J-18808-Ljbffr

. As the Head of Cloud & Infrastructure, you will play a pivotal role in leading and motivating the teams in charge of cloud services, on-prem data centres, servers, storage, networking, end-user devices, and AI-driven infrastructure optimization, to ensure consistently robust, scalable, and secure services and support. You will work closely with the Chief Technology & Information Officer and other Technology leaders to design and execute on Aritzia's technology roadmap. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia - while enjoying one yourself. **THE ROLE** Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience**THE QUALIFICATIONS**Proven and best-in-class skills, applicable certifications, education and/or experience:Bachelor's degree in computer science, engineering, or a related field; or equivalent executive-level experience in enterprise infrastructure and cloud technologies10+ years of progressive leadership experience in cloud infrastructure, data centre operations, and enterprise technology platforms, including AI-driven systems Demonstrated experience integrating AI and machine learning into infrastructure operations, including predictive analytics, intelligent automation, and anomaly detection Strong knowledge of enterprise networking, storage architecture, and end-user computing, with experience implementing AI-enhanced monitoring and self-healing systems Familiarity with AI governance, model lifecycle management, and ethical considerations in deploying intelligent systems across infrastructure Experience leading cross-functional teams in the execution of large-scale infrastructure transformation initiatives, including cloud migration and AI adoption Proficiency in cybersecurity frameworks and data governance practices across cloud and on-prem environments Ability to develop and execute technology roadmaps that incorporate AI capabilities to enhance operational efficiency and resilience Commitment to talent development, with experience mentoring high-performing teams and fostering a culture of innovation and continuous improvement The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes Excellent communication and stakeholder engagement skills to influence executive leadership and drive enterprise-wide technology adoption The ability to set clear objectives and design a strategy that inspires the team #J-18808-Ljbffr

Founded in Seattle in 1891, we're a fourth-generation, family-run footwear company behind Western Chief, Staheekum, and Chooka - still family-run, still having fun, and still making footwear people love. We're looking for an IT Manager who loves to get things done. This role is for someone who enjoys jumping into systems, solving real problems, and keeping the business running smoothly, while also helping us build smarter, more scalable tech for the future. Please note, to keep our small but mighty team collaborating efficiently, this role is based in person at our Renton HQ. What You'll Do (Day-to-Day) Own and support our core systems: ERP, WMS, EDI, networks, and devices Manage our M365 environment (Exchange, SharePoint, Teams, security & licensing) Actively troubleshoot issues, improve workflows, and keep systems humming Automate repetitive ERP tasks and streamline processes wherever possible Manage internal networks, security, backups, and disaster recovery Handle IT onboarding/offboarding - accounts, access, hardware, the whole deal Partner closely with Operations, Sales, Finance, and DC teams to solve problems fast Manage vendors, upgrades, and hands-on IT projects Keep clear, practical documentation so systems are easy to understand and support What We're Ideally Looking For 5+ years in IT, system administration, or IT project management Strong experience with cloud ERP, EDI, networking, and security Prior Microsoft 365 Admin experience A problem-solver who prefers action over theory Comfortable wearing multiple hats and jumping in wherever needed Clear communicator who works well across teams Preferred Education Bachelor's degree in Information Technology, Computer Science, or a related field Equivalent hands-on experience welcomed Relevant certifications (CompTIA Network+, Microsoft Azure Administrator, etc.) are a plus What We Offer Competitive benefits package; medical, dental, vision, life, and disability insurance 401k plus company match Employee purchase credit for free product Paid volunteer hours Open work environment with a casual dress code A collaborative and supportive team environment with a flat organizational structure Why This Role You'll be the person who makes sure things work today and helps make them better tomorrow. If you like ownership, impact, and building solutions that actually get used, you'll thrive here. Compensation dependent on experience: $95,000 - $125,000 annually

Project Fixers ************************** is an expert IT program management consulting company located in Seattle, WA. We specialize in managing delivery of highly complex IT programs, including major system implementations, integrations, and digital transformations. We also are experts at fixing IT projects that are going sideways. Role Description The Senior IT Program Manager will be responsible for managing complex IT implementations. This role usually involves managing programs with cross-functional project teams of 50+, including multiple partners and integrators. We're looking for expert high-energy project drivers that can rally their teams to take the toughest project peaks. Qualifications 10+ years of experience managing complex IT implementations, ideally including a variety of packaged systems (including ERP, CRM, MES, GTM), custom development, and systems integration; Experience managing programs consisting of multiple sub-projects and delivery teams; Equal ability to confidently manage senior program stakeholders, as well as lead the implementation team hands-on; Mindset of a solution designer and fixer - analytical skills and curiosity to get to the root causes of all issues - whether business, technical, or human in nature; High emotional intelligence: ability to offer coaching, tactfully resolve conflicts, and mediate tense political situations; Excellent communication skills - ability to act as a translator between Business and IT, and to summarize complex concepts visually and with brevity; Prior consulting experience is strongly preferred.

A leading advisory firm in Seattle is seeking a motivated Lead Consultant for Advisory Services to support infrastructure projects. This role involves managing project teams, driving process improvements, and building client relationships while contributing to significant initiatives in transit, rail, and power sectors. The ideal candidate will possess a Bachelor's degree and 7-10 years relevant experience. A strong communicator with interpersonal skills is essential for success in this dynamic environment. Competitive salary range offered, with a comprehensive benefits package. #J-18808-Ljbffr

A leading global hedge fund in Seattle is seeking a Quantitative Developer to build critical trading infrastructure. You will collaborate with quantitative researchers and senior portfolio managers to optimize systems for trading strategies across global futures and equities. Candidates should have strong skills in React/Typescript and Python, paired with a Master's or PhD in a relevant field. This position offers significant career growth and impact in a dynamic environment. #J-18808-Ljbffr

A tech-focused organization is looking for a Forward Deployed Engineer to lead complex AI deployments with government clients. You will be responsible for managing technical delivery, embedding within client teams, and utilizing advanced AI technologies to solve critical challenges. Ideal candidates will have 5+ years of experience in engineering, a TS/SCI clearance, and a strong ability to communicate effectively while navigating fast-paced environments. This position allows for hybrid work with significant travel requirements. #J-18808-Ljbffr

A leading search AI company is looking for a Consulting Engineer - Search to help customers realize the value of their solutions. You will collaborate with various teams to deliver scalable architectures that enhance application performance and user experiences. The ideal candidate has over 5 years of experience in Enterprise Search technologies and excellent client interaction skills. This role is based in Seattle, WA, and offers flexible working arrangements. #J-18808-Ljbffr

About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release. About the role We are looking to hire a solutions engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI. What you'll do Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility Deliver product and technical presentations to potential and existing customers Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material Ideal candidate credentials 5+ years of experience as a sales engineer or in solutions consulting Ability to connect a customer's specific problems to Braintrust's solutions Proficiency in Typescript and Python Has written prompts / tinkered with GPT models and apps Benefits include Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off < Competitive salary and equity AI Stipend Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr

A consulting firm specializing in M&A is seeking a Senior Consultant to join their Merger & Carve‑out Services team. This position requires expertise in mergers and acquisitions along with a strong focus on technology, supporting various industries' clients. Responsibilities include managing cost models, leading technology workstreams, and mentoring junior team members. The ideal candidate has 4+ years in management consulting and is skilled in data analysis tools. Competitive compensation and comprehensive benefits are offered, including unlimited flexible time off. #J-18808-Ljbffr

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. Where strategy meets stability, and your vision can shape what's next. BDA is seeking an experienced Global IT Support Manager to lead BDA's worldwide support operations across 30+ locations in AMER,APAC, and EMEA. This role is responsible for delivering a high-performing, modern, and resilient help desk experience that enables employees to work efficiently-anytime and anywhere. This leader drives zero-touch support capabilities, automation, AI-enabled troubleshooting, and modern technology asset management. They ensure consistent service delivery across all regions, elevate the global employee technology experience, and build a scalable, proactive support organization aligned with BDA's IT Operations &Infrastructure strategy. Location Requirement This role is on-site at the Woodinville, WA location. Roles and Responsibilities Dynamic, leader and manage Global IT Support teams across AMER, APAC, and EMEA, ensuring consistent and high-quality service delivery. Maintain a follow-the-sun global model to provide 24/7/365 support coverage - Service Operation Center (SOC). Establish support standards, SLAs, escalation paths, and operational processes for all global locations. Implement and champion zero-touch help desk workflows, including automated provisioning, AI chatbots, predictive resolution, and self-healing capabilities. Oversee modern IT asset lifecycle management, including deployment, tracking, audits, forecasting, refresh cycles, and automated provisioning. Act as the senior escalation point for high-impact incidents, complex troubleshooting, and VIP/Executive support. Drive adoption of AI-enabled tools, automation frameworks, and new digital workplace technologies. Collaborate closely with IT Operations, Infrastructure, Security, and regional business units to align support with organizational needs. Gather feedback from global employees to continuously improve experience, reduce friction, and simplify workflows. Monitor global system and support health through analytics, reporting, and insights to identify recurring issues and improvement opportunities. Ensure adherence to Change Management processes, including documentation, validation, and communication. Maintain clear, proactive communication with stakeholders regarding priorities, status, and incident resolution. Support global rollout of new technologies, upgrades, and process improvements. Perform additional duties as needed, including occasional after-hours or weekend work to support global operations. Required Skills and Experience 6+ years of IT Support experience in a global or enterprise environment. 3+ years leading or supervising IT Support teams, preferably across multiple regions. Experience supporting Microsoft 365, Exchange, Azure AD, modern endpoint management, and SaaS ecosystems. Hands-on experience with modern deployment and management platforms (Intune, Autopilot, JAMF, Meraki Systems Manager). Proficiency in system and network troubleshooting, permissions, access control, and identity management. Experience with global asset management, inventories, refresh programs, and automated provisioning. Ability to analyze system health, performance trends, support metrics, and ticket insights. Experience applying OS and firmware updates, automated patching, and security-compliant maintenance. Strong familiarity with ITSM tools, ticketing workflows, knowledge base management, and SLA governance. Experience introducing automation, AI-driven tools, or digital workplace improvements (preferred). ITIL certification or Microsoft certifications (preferred) Job Skills & Traits Strong leadership skills with experience managing distributed, multicultural teams across multiple regions. Exceptional communication and customer-empathy skills, including comfort supporting Executives and VIP users. Ability to quickly diagnose and resolve complex technical issues, including in remote environments. Self-starter with strong ownership mentality and the ability to drive initiatives to completion. Experience balancing project work, automation initiatives, and real-time support escalations. Ability to prioritize, multitask, and adapt to rapidly shifting global priorities. Demonstrated ability to lead small-to-medium projects involving support operations, automation, and process modernization. Proven track record of high first-attempt resolution, strong troubleshooting, and proactive issue prevention. Excellent written and verbal communication; able to translate technical topics into clear, business-friendly language. Strong interpersonal and collaboration skills, able to work across all levels and geographic regions. Calm, confident, and solutions-oriented demeanor in high-pressure or global-impact situations. Curiosity and readiness to adopt emerging technologies, including AI-enabled support, automation, predictive analytics, and next-gen workplace tools. #LI-Hybrid / #LI-AH1 We are pleased to share the base salary range for this position is $110,000 to $130,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise. Connect With Us! Not ready to apply? Connect with us for general consideration. For more information: ************** For information about BDA's privacy policy for job applicants click here. Must be 18 years or older to apply.

Do you like to be challenged with complex problems and love creating elegant solutions? The Museum of Flight is expanding our Information Technology team to support internal growth and new innovations in software, hardware, end-user experiences, and the next generation of digital access for Museums. If you want to make a big difference on a small team, are highly organized, can effectively communicate complex ideas, and have managed multiple projects, we want to hear from you. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply. **This is a 4-6 month temporary position** Summary The Systems Administrator supports the mission of The Museum of Flight by being responsible for the reliable day-to-day operation, maintenance, and security of the organization's IT infrastructure. They install, configure, and support servers, networks, and end-user devices across local and wide area environments. This role ensures the availability, performance, and integrity of email systems, data storage, applications, and connectivity to support continuous business operations. Essential Duties & Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. 1. Systems & Infrastructure Administration Manage Windows Server environments, Active Directory, DNS, DHCP, GPOs, file systems, and user provisioning. Maintain hybrid identity infrastructure (Microsoft Entra ID/Azure AD) and integrations with Microsoft 365, SharePoint, and Teams. Monitor and optimize server performance, storage, backup solutions (Rubrik), and virtualization environments (Hyper-V/VMware). Serve as the primary Tier 3 escalation point and provide Tier 2/3 escalation support to staff, swiftly resolving complex operational issues 2. Enterprise Applications Configure roles, permissions, workflows, custom forms, and analytics dashboards. Support integrations with Smartsheet, Salesforce, applicable CRM , Blackbaud Raiser's Edge donor/fundraising platform, and other nonprofit business systems. Partner closely with the Finance & Operations to streamline data flows, ensure reporting accuracy, and automate administrative processes. 3. Networking & Connectivity Configure and manage firewalls, Fortinet (Brocade Extreme Network), and switching architecture. Monitor LAN/WAN infrastructure, troubleshoot latency, access control, and site-to-site connectivity. Ensure uptime and resiliency across office, construction, retail, and remote field environments. 4.Projects & Documentation Contribute to IT projects: hardware refreshes, cloud migrations, network upgrades, disaster recovery planning. Develop technical documentation, SOPs, user training guides, and knowledge base articles. Collaborate across departments to assess technological needs and recommend scalable solutions. 5. Dedicated Security and Digital IP Protection Proactively enforce security policies (e.g., GPOs) across all servers and endpoint devices in alignment with organizational standards and regulatory compliance. Manage access controls and conduct regular user access reviews across core business systems (e.g., Abila MIP / Microix, Raiser's Edge, SharePoint) to protect sensitive donor and financial data (Digital IP). Manage security tools, interpret alerts, and actively participate in the Security Incident Response process, escalating critical findings to the IT Director. Manage and monitor the data storage and backup infrastructure (Rubrik) to ensure the integrity and rapid recovery of core institutional assets and IP. Qualifications Education & Experience Associate degree in a related field preferred, or commensurate experience of the subject Minimum of four (4) years' work experience in IT systems administration. Knowledge Strong project management knowledge with a demonstrated ability to deliver on time and on budget. Proficiency in -specific software (e.g., SmartSheet, Azure) desired. Experience with Smartsheet, Raisers Edge, Salesforce software preferred. Skills Well organized, customer service driven and excellent interpersonal skills. Computer proficiency in a Microsoft Windows environment. Abilities Ability to work collaboratively in a dynamic work environment Ability to navigate ambiguity and adapt to evolving priorities. License & Certification None Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule is set by the supervisor with flexibility for evening and variable hours based on Museum need. Able and willing to work a flexible and/or extended work week which may include some evening and/or weekend work. Onsite attendance is essential to perform the duties of this position. Little to no travel is expected for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 30 pounds with assistance. This position works in an office environment with long sedentary periods and repetitive wrist and arm movement The ability to focus, bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist, squat and crawl from frequent to occasional as required in an IT installation setting Comfortable working in confined work space, overhead catwalks, ladders of varied heights and elevated platform lifts Benefits The Museum of Flight offers employees benefits which include accrued sick leave, paid working holidays, 403(b) retirement plan and a 25% discount at the Museum Store. Compensation The hourly rate for this temporary position is $31.88 - $38.26, depending on experience. Should you receive an offer, please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization, years of relevant experience, specific skills, and evaluation of capability to execute in role successfully (among other critical factors). Important Information The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply. Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression. This organization participates in E-Verify. #LI-EA1 #li-onsite

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.