Senior IT Epic Analyst (Revenue Cycle Reporting)
Information technology consultant job in Boston, MA
The Senior IT Epic Analyst for Revenue Cycle Reporting plays a key role in supporting the organization's financial and operational goals through the development, optimization, and maintenance of Epic revenue cycle reporting solutions. This individual will serve as a subject matter expert in Epic reporting tools, collaborating with revenue cycle, finance, and IT stakeholders to deliver accurate, actionable insights. The Sr. Analyst ensures reporting solutions aligning with business requirements, regulatory standards, and organizational strategy, while mentoring junior analysts and leading complex projects.
Key Responsibilities:
Lead the design, development, testing, and deployment of Epic-based revenue cycle reports and dashboards (Clarity, Caboodle, Reporting Workbench, Radar, SlicerDicer).
Partner with revenue cycle, finance, and operational leaders to understand reporting needs and deliver insights that support billing, collections, coding, compliance, and reimbursement.
Ensure accuracy, timeliness, and data integrity across all reports and analytics solutions.
Translate business requirements into technical specifications and develop reporting solutions to improve revenue cycle efficiency and outcomes.
Maintain Epic certifications relevant to Revenue Cycle and Reporting; stay up to date on system upgrades and new functionality.
Provide advanced troubleshooting and root cause analysis for reporting issues.
Support ad hoc data requests, performance metrics, and regulatory/compliance reporting needs.
Lead or participate in projects involving revenue cycle optimization, process improvement, and system enhancement.
Mentor and provide guidance to junior analysts in reporting tools, data interpretation, and best practices.
Collaborate with IT, finance, compliance, and clinical teams to ensure cross-functional alignment on reporting standards and governance.
Qualifications:
Bachelor's degree in information systems, Computer Science, Healthcare Administration, Finance, or related field (master's preferred).
5+ years of Epic reporting experience with emphasis on revenue cycle modules.
Strong SQL development skills and experience with data warehouses and BI tools.
Deep understanding of healthcare revenue cycle workflows, KPIs, and regulatory requirements.
Experience leading projects, gathering requirements, and working directly with stakeholders at all organizational levels.
Strong analytical, problem-solving, and communication skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.
Epic Certifications - Required:
Epic Clarity Data Model - Revenue Cycle (e.g., Resolute Professional Billing, Resolute Hospital Billing, Tapestry, Cadence)
Epic Clarity (Advanced)
Epic Caboodle
Epic Reporting Workbench
Epic Cogito
Preferred Skills:
Experience with visualization tools (Tableau, Power BI, Qlik).
Prior experience mentoring or leading other analysts
Familiarity with healthcare financial reporting, payer reimbursement models, and compliance reporting.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior IT Epic Analyst (Cupid)
Information technology consultant job in Boston, MA
Key Responsibilities:
Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas.
Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions.
Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support.
Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing.
Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations.
Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance.
Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings.
Minimum Qualifications
Education:
Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree.
Experience:
3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds.
Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically.
Licensure/ Certifications:
Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Desktop Support Specialist
Information technology consultant job in Boston, MA
FT Hybrid role, 2-3 days in Quincy, MA
Candidate must work the 2nd shift - 11 AM to 8 PM EST
IT helpdesk technician, 3+ years experience
Solid Understanding of Identity Access Management and best practices is desired.
Python or PowerShell scripting is a plus.
Great communications and ability to work with our client users and customer VIP executives at their office locations.
Self Starter. Able to work independently. Avid learner.
Prior MSP experience is very helpful.
Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key
Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc.
Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead
Some background with Windows, including Windows 11 upgrade support and rollouts to laptops
Azure and AWS knowledge are key
Experience supporting VP-level laptop issues
Some background in MacOS workstation support
Some background with InTune, Kandj,i and similar imaging and deployment software
Position will be reporting into our Quincy Marina Bay office.s
IT Support Concierge
Information technology consultant job in Mansfield, MA
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a IT Support Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.
We'll Provide:
Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
Salary range of $50,000-$55,000
Hybrid work split between client sites, in the office, and occasional remote work
Support/mentorship from supervisors and other team members
Opportunities for continued growth and learning
What You'll Do:
Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
Master the common technology applications used by our customers
Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
Resolve Level 1 technical support tickets
Travel to client sites as needed (an average of 2 times per week)
Perform daily phone and zoom calls
Create training videos
Create and maintain documentation
Skills You'll Need:
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to stay calm and professional with non-technical and sometimes frustrated users
2+ years in an MSP or similar multi-client IT environment
Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
Experience providing white glove end-user technical support
Proficient with Microsoft 365
Ability to pass a background check
Nice to Have:
Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
Information Technology Analyst
Information technology consultant job in Boston, MA
Temp IT Analyst - On-Site (Boston, MA)
Work Authorization: US Citizens or GC Holders
Type: Contract (Short-term; approx. 3 months,)
The Temp IT Analyst is a first-level technical support role responsible for delivering high-quality technology assistance, supporting daily IT operations, facilitating meeting technologies, and participating in IT projects. The ideal candidate will have experience in a law firm, financial, or other professional corporate environments and must demonstrate a high level of professionalism, customer service, and technical expertise.
Required Skills & Proficiencies
Advanced experience with Microsoft Operating Systems, installation, and configuration.
Advanced proficiency with Microsoft Office Suite.
Strong experience with ServiceNow.
Strong proficiency in MS Teams.
Advanced to expert knowledge of remote access technologies (Citrix, VPN).
Advanced to expert experience with mobile technologies (iOS, iPadOS).
Advanced understanding of networking concepts, cabling, and communications hardware.
Expertise in inter/intra/extranet technologies.
Strong experience with Document Management Systems (e.g., iManage/Work 10).
Strong knowledge of customer service best practices.
Solid understanding of data security principles.
Experience supporting or participating in IT projects and deployments.
Qualifications
Associate's or Bachelor's degree preferred (or equivalent hands-on experience).
3+ years of experience supporting end users with software, hardware, and networking.
3+ years supporting LAN/WAN and network systems.
3+ years installing, configuring, and maintaining client operating systems and equipment.
Prior experience in a professional services or law firm environment preferred.
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Director of Information Technology
Information technology consultant job in Taunton, MA
Bristol County Savings Bank has selected S&W to lead the search and selection process for its first Director of Information Technology. Founded in 1846 and headquartered in Taunton, Massachusetts, BCSB is a 179-year-old, mutual community bank that embodies the best of what a community bank can be. For generations, the bank has served consumer and business customers throughout southeastern Massachusetts and Rhode Island and beyond, having been a source of financial stability for customers and the communities it serves through good times and bad.
Reporting to the EVP/CIO, this critical leadership role will oversee the bank's IT operations, infrastructure, network security, telecommunications, and business continuity planning while managing a team of six IT professionals. The ideal candidate will have 10+ years of network management experience in a multi-site environment, including at least 5 years of managing technical staff. A strong background in VMware, Active Directory, Office 365, and firewall/network security is essential, with experience in financial services or other highly regulated industries preferred. Familiarity with Fiserv DNA or COCC Insight is a plus. This is an exciting opportunity to shape the technology strategy of a strong, community-focused institution.
If you are interested in learning more or know someone who might be a good fit, please reach out to Julia Crouter, ****************************** or anyone on our financial services team.
Senior Information Technology Support Technician
Information technology consultant job in Providence, RI
Senior IT Support Technician
Department: Information Technology
Providence, RI | On-site | Full-Time
Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team!
We're on the hunt for a Senior IT Support Technician who's not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations.
What You'll Do
Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc.
System Maintenance: Install, modify, and repair computer hardware and software.
Training: Train computer users and promote good computing practices within the organization.
Collaboration: Work closely with other IT staff to ensure smooth operations.
Record Keeping: Maintain accurate records of all IT-related issues and actions taken.
What You Bring
Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications would be a plus.
6 to 8 years of proven experience as an IT Support Technician or similar role.
Knowledge of computer systems, hardware, and software.
Strong problem-solving skills and the ability to make strategic decisions.
Excellent communication and interpersonal skills.
In-depth knowledge of IT best practices and industry standards.
Preferred technology expertise in Windows AD, ESXI and Veeam
Why Admiral?
We're a family-owned company with over a century of history-and a vision that's always looking forward. At Admiral, you're not just taking on a role; you're becoming part of something we're building together.
Let's make great things happen.
Desktop Support Contract Role- On-site
Information technology consultant job in Boston, MA
Desktop Support
*2 month contract
*US Citizens or GC Holders
On-site in Boston, MA
Responsibilities:
Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office;
Install and maintain computer software standards in accordance with departmental requirements and procedures;
Work across IT teams to achieve timely escalation and closure of software and hardware issues;
Maintain the operational availability of office computers and printers;
Maintain asset management system to ensure the accuracy and currency of Firm assets;
Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;
Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction;
Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
Support mobile device technologies; Promote and support remote access tools and best practices;
Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;
Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).
Proficiencies:
Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;
Advanced proficiency in Microsoft Office Suite;
Advanced proficiency in Service Now;
Advanced proficiency in MS Teams;
Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications;
Advanced to expert proficiency in Inter/Intra/Extranet technologies;
Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
Advanced knowledge of customer service principles and practices;
Advanced proficiency with data security and security applications;
Advanced proficiency with project management; and
Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN).
Qualifications:
Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience;
At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;
At least 3 years of experience in LAN, WAN and network systems support and management;
At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
At least 3 years of professional services or law firm experience (preferred).
System Administrator
Information technology consultant job in Boston, MA
6+ MONTH CONTRACT - W2 LOCAL CANDIDATES
Hybrid - Boston MA
Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems.
Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues
Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions
Responsible for special projects including customer migrations to Microsoft Office 365
Analyze and provide feedback regarding deployment process and technology improvements
Provides technical support to customers using remote tools
Suggested Experience
Bachelor's Degree in Computer Science or similar work experience
2+ years of professional experience providing admin, engineering and desktop support for Office 365
High attention to detail with the ability to understand complex workflow systems
Subject matter expert; Office 365, Active Directory, Networking, Personal & Mobile Computing Device
Industry Certifications Suggested - Office 365, MCSE, ITIL or other
System Administration - Office 365 & Exchange
Information technology consultant job in Boston, MA
Duration: 6 months with possible extension
Top 3 Technical Skills:
1. Microsoft 365 Administration Expertise
2. Exchange Online Administration and Troubleshooting
3. PowerShell Scripting for Automation
TOP SKILLS:
We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience.
Position Description
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned
Basic Qualifications
At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required
Additional Qualifications and Skills
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
Administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred
Experience with custom developed applications and the software development life cycle is preferred
Experience leveraging APIs, reporting, and data analytics is preferred
Support Engineer
Information technology consultant job in Boston, MA
Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist.
Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher.
As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies:
Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues.
Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc.
Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance
System Administration: you're a power user in Linux, but comfortable in a Windows environment as well
As an ideal fit for this role, you are analytical, entrepreneurial and organized.
Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you.
Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients.
Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results.
Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech.
Salary Range: $65k - $90k
Equity Range: 0.0% - 0.1%
Information Technology Support Engineer
Information technology consultant job in Boston, MA
A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
What You'll Do:
• Provide onsite and remote support for hardware, software, and collaboration tools
• Troubleshoot advanced issues across Windows, Microsoft 365, and networking
• Manage onboarding/offboarding, provisioning, and access control
• Maintain Windows 11, M365 apps, and endpoint devices
• Support conference room AV systems
• Build automation scripts (PowerShell, Python, Bash)
• Serve as an escalation point and mentor junior staff
• Maintain documentation and knowledge articles
• Handle service requests in line with SLAs
• Coordinate with vendors and collaborate with regional/global IT teams
• Support security, patching, and compliance efforts
• Contribute to ongoing automation and process-improvement projects
What We're Looking For:
4-7 years of corporate IT support experience
Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11
Solid scripting/automation skills (PowerShell, Bash, Python)
Strong troubleshooting, communication, and mentoring skills
Knowledge of networking fundamentals and endpoint security tools
Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus
IT Support Engineer - Urgent
Information technology consultant job in Mansfield, MA
Hi
We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools.
Job Title: Desktop IT Support Engineer (5) Openings
Location: MA / Mansfield
Onsite Work
Full Time
Start date: 18th December 2025
Job Responsibilities:
IT Support Engineer - (1-4 Yrs)
Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project.
Technical Skills:
M365
Azure AD
ServiceNow
Basic networking skills
Complex system Troubleshooting skills
Printer management
AV solution support
VIP support
Printer and industrial scanner support
Senior Infrastructure Systems Engineer
Information technology consultant job in Boston, MA
Senior Infrastructure Systems Engineer - Hybrid Cloud (Azure / On-Prem / M365)
We're seeking a Senior Infrastructure Systems Engineer for a leading investment management firm to take ownership of critical projects across a hybrid cloud environment. You'll design, deploy, and maintain secure, scalable infrastructure solutions spanning Azure and on-prem systems, while driving automation and modernization efforts.
What You'll Do:
Design, implement, and support hybrid infrastructure (Azure + on-prem).
Administer and optimize M365 services (Exchange, Teams, SharePoint, Intune, Purview).
Automate and manage infrastructure using PowerShell, Python, or Terraform.
Strengthen security, compliance, and observability practices.
Collaborate with cross-functional teams to deliver reliable, scalable solutions.
What You Bring:
3+ years' experience in hybrid cloud environments (Azure / On-Prem / M365)
Deep knowledge of M365, Active Directory, Entra ID
Powershell or (Python or Terraform)
Ability to manage complex projects independently.
Ready to take on a hands-on role shaping hybrid cloud infrastructure?
We invite you to apply and be part of a team driving innovation and excellence!
IT Support Engineer
Information technology consultant job in Boston, MA
Onsite - Boston, MA
6-Month Contract (+ Extensions)
Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions.
What you'll do:
Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications
Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment
Configure and maintain endpoints using modern management tools like Intune or similar
Support LAN/WAN, Wi-Fi, and cloud-connected devices
Assist with rollouts, upgrades, and implementation of new IT systems
Provide training and guidance to users on IT tools and best practices
Identify opportunities to streamline processes and take ownership of small projects
What we're looking for:
Experience in 1st/2nd line IT support in a corporate or global environment
Comfortable supporting Windows, mac OS, and mobile platforms
Familiarity with modern endpoint management, cloud apps, and hybrid systems
Strong troubleshooting skills across hardware, software, and networking
Self-motivated, proactive, and able to work independently while collaborating with a team
If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.
Technical Support Engineer
Information technology consultant job in Boston, MA
This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company.
Key Responsibilities:
Resolving customer questions and issues by service ticket and email
Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed
Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary
Managing IT projects such as file migration, email services, SIEM services and software deployment
Documenting troubleshooting and problem resolution steps for internal and external use
Skills and Experience:
BA/BS degree in Information Technology or a related technical field, or equivalent practical experience.
4+ years of relevant customer support experience of commercially deployed
product/service; proven working experience in enterprise technical support
Experience working in a fast-paced work environment with a growing customer base
Ability to multi-task and prioritize
Experienced with enterprise IT software deployments (Windows and Mac).
Familiarity with configuring and using common mail clients (Microsoft Outlook and
Gmail)
Experience using a service ticketing system (Jira and Confluence experience preferred)
Excellent written and verbal skills; excellent phone manner
Preferred Skills
Knowledge of virtual desktops and AWS workspaces is a plus.
CompTIA A+ certification
Experience with Linux is a plus
MSP experience preferred
Familiarity with iOS or Android
Familiarity with Zoom
Infrastructure Engineer
Information technology consultant job in Boston, MA
Infrastructure Engineer - Cambridge, MA (Onsite)
An MIT spin-out building a platform that makes AI faster, cheaper, and easier to deploy - cutting costs up to 90% with 2×-15× performance gains for enterprise customers is looking for a Senior Infrastructure Engineer to join their team.
What Will I Be Doing?
Design, build, and maintain secure infrastructure for Fortune 500 AI deployments
Package, release, and manage lifecycle of customer-distributed components (Helm charts, CRDs, operators)
Provide infrastructure guidance across AWS, GCP, and Azure with deep knowledge of each platform's quirks
Design artifact distribution via OCI registries, GitOps pipelines, and private repos
Define contracts between cloud-hosted and customer-hosted environments
Implement versioning, upgrade paths, rollback mechanisms, and zero-downtime deployments
What We're Looking For:
5+ years infrastructure/DevOps experience with production Kubernetes expertise
Kubernetes expertise - written Helm charts, CRDs, deployed operators/controllers in production
Multi-cloud fluency - Hands-on experience with AWS, GCP, and Azure quirks and best practices
Experience designing software distribution for on-prem/customer-hosted deployments
Terraform, CI/CD (GitHub Actions, ArgoCD), container registries, scripting (Bash/Go/Python)
What's In It For Me?
Pre-Series A startup ($10M seed, Series A planned 2026)
Direct impact on Fortune 500 customers and live enterprise AI deployments
Work with MIT CSAIL researchers and industry veterans building cutting-edge AI infrastructure
Competitive salary, equity, and benefits
Apply now for immediate consideration!
AI & Systems Engineer
Information technology consultant job in Boston, MA
Job Title: Artificial Intelligence Engineer Location: Boston/Hybrid Type: Full-time
The Role We're looking for a hands-on AI Systems Engineer to own the deployment, integration, and support of AI-powered tools (LLMs, Copilot, Claude, etc.) while keeping enterprise infrastructure running smoothly in a professional services environment.
What You'll Do
Build, deploy, and maintain AI applications that supercharge legal and knowledge workflows
Manage and optimize cloud (Azure/M365) and on-prem environments (Windows/Linux, VMware/Nutanix, AD, SQL)
Write production-grade Python/PowerShell, automate everything, consume REST APIs and SDKs
Craft high-impact prompts and fine-tune LLM usage
Partner with architecture and ops leadership on strategy, resilience, and continual improvement
Research emerging tech and drive efficiency gains
Rotate in 24×7 on-call (escalation/triage)
You Bring
7+ years supporting mission-critical IT in professional services or similar
Real experience with modern LLMs and AI tools
Strong Python or PowerShell + familiarity with ML libraries
Deep experience with Azure, M365, Active Directory, virtualization, networking, backups
Proven ability to solve complex problems independently and communicate clearly
Bachelor's in CS or related field
Systems Engineer
Information technology consultant job in Boston, MA
Systems Engineers Nationwide Opportunities Are you a technically minded problem solver who thrives on designing, integrating, and optimizing complex systems? Whether your expertise lies in pharma, medical device, med tech, or advanced manufacturing, we'd love to connect.
At Scientific Search, we partner with innovative companies across the U.S. who rely on Systems Engineers to bridge the gap between hardware, software, and process - and we're continually supporting searches for these critical roles.
We're always interested in speaking with Systems Engineers experienced in:
Designing and implementing automated or integrated systems
Supporting equipment or process validation and system-level troubleshooting
Working cross-functionally with R&D, manufacturing, and quality teams
Ensuring reliability, scalability, and compliance within regulated environments
If you'd like to be considered for future Systems Engineer roles, we'd love to review your background and keep you in mind as new opportunities arise.
Submit your resume
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SAP Ariba consultant
Information technology consultant job in Boston, MA
Required Qualifications
Minimum 10+ years of hands-on experience in SAP Ariba Supply Chain Collaboration as a program manager, with strong expertise in PO Collaboration.
Minimum 5+ years of experience in SAP S/4HANA-Ariba integration.
Skills:
Strong understanding of supply chain processes, procurement, and supplier collaboration.
Proven ability to manage large-scale SAP projects in complex environments.
Excellent communication, leadership, and stakeholder management skills.
Experience in vendor onboarding, system integrator (SI) coordination, and OCM execution.
Certifications (Preferred):
SAP Activate Methodology
PMP or equivalent project management certification