Information technology consultant jobs in Novi, MI

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

TITLE: Head of IT Support (Governance, Security, and Planning) DEPT: Information Technology The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.

Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.

in Farmington Hills MI//// A Golbal IT solutions provider based in the United States, delivering innovative services for automotive industry manufacturers. As part of a larger international group, they help organizations modernize operations and build secure, scalable, and future-ready technology. Position Overview: An experienced IT Manager - Digital Transformation is responsible for leading the integration of business, development, and operations practices. This role will ensure seamless collaboration across teams, drive digital transformation, and deliver scalable, secure, and efficient IT solutions aligned with business objectives. Key Responsibilities: Leadership Align IT initiatives with business goals, ensuring technology supports growth and innovation. Define and implement BizDevOps strategies to improve collaboration between business, development, and operations. Technology & Operations Management Oversee IT infrastructure, cloud services, and enterprise applications. Ensure system reliability, scalability, and security across platforms. Drive automation, CI/CD pipelines, and DevOps best practices. Team & Stakeholder Collaboration Lead cross-functional teams including developers, operations engineers, and business analysts. Foster a culture of collaboration, agility, and continuous improvement. Act as a bridge between business stakeholders and technical teams. Governance & Compliance Establish IT governance frameworks, policies, and standards. Ensure compliance with data privacy, cybersecurity, and regulatory requirements. Innovation & Continuous Improvement Introduce emerging technologies (AI, cloud-native, microservices) to enhance business agility. Monitor KPIs and metrics to measure IT performance and project success. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing. Other duties assigned depending on various projects requirements Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of IT management experience, with at least 3 years in DevOps or BizDevOps environments. Strong knowledge of cloud platforms (AWS, Azure, GCP), CI/CD tools, and automation frameworks. Experience with enterprise applications, microservices, and API management. Proven leadership skills with ability to manage diverse teams and stakeholders. Certifications such as PMP, ITIL, or DevOps-related credentials are a plus. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing. Other duties assigned depending on various projects requirements. Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Education and/or Work Experience Requirements: Level I Required: High School Diploma or GED Preferred: Enrollment in IT-related coursework or vocational training Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential Independently diagnoses and resolves issues. OS & Platform Knowledge Supports Windows/mac OS basics Supports and configures multiple OS platforms Mobile & Endpoint Management Basic support for mobile devices MDM exposure, configures and supports endpoints AV/VC Systems Performs room checks, reports issues Troubleshoots AV problems and supports meetings Networking Fundamentals Understands connectivity basics Diagnoses common network-related issues Imaging & Deployment Assists with imaging Performs full device imaging and deployments Inventory & Asset Management Tags and tracks equipment Manages and reconciles inventory independently ITSM & Ticket Management Updates and closes tickets Owns queue, manages SLAs, escalates as needed Physical Requirements: Lifting & Carrying: Must be able to regularly lift and carry up to 50 lbs (22 kg) Includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching May require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables Use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details Must be able to focus on a computer screen for extended periods Work Environment: Work performed primarily in office, data center, and/or AV-equipped conference rooms Exposure to electric components, server noise, and climate-controlled spaces Onsite Requirements: This is a 100% onsite role; presence during working hours is mandatory Occasional local travel may be required (for multi-building campuses or nearby sites) Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations. Main Duties and Responsibilities Server & Network Administration Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments · Configure and maintain LAN/WAN, firewalls, VPNs, and switches. · Ensure secure and reliable FTP data transfers from international partners · Design, install, configure, and maintain computers, servers, networks, and related infrastructure · Monitor systems performance and ensure reliability and availability · Troubleshoot and resolve hardware, software, and network issues · Perform regular system backups and recovery procedures and audits · Develop and maintain documentation for systems and processes · Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines Stay current with IT industry trends and emerging technologies Recommend and implement best practices for achieving high reliability, scalability and cost optimization Database and Security Administration Support PostgreSQL databases and remote access systems. Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments. Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks. Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies. Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable. Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS). Develop and enforce security policies, access controls, and user authentication protocols. Coordinate incident response efforts and maintain documentation of security events and resolutions. Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation. Collaborate with internal teams to ensure secure software development and deployment practices. Provide training and guidance to staff on security awareness and safe computing practices. Team Collaboration and Support Work closely with a small IT team (3 staff members) to support daily operations. Provide Tier 2/3 support for escalated issues. Document systems, procedures, and configurations. Skills, Qualifications, and Competencies Required Skills Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus. A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services Proficiency in Windows and Linux operating systems Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls). Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker) Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP) Network troubleshooting and performance tuning. Proven incident response and security hardening experience Compliance awareness (e.g., ISO 27001, NIST, GDPR) Excellent troubleshooting, problem-solving and analytical skills Familiarity with PostgreSQL and remote access tools. Strong communication and interpersonal skills Preferred Skills Certifications: MCSE, RHCE, CCNA or similar Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes). Scripting in Python or Bash. Experience with geospatial data or lidar processing is a plus. Work Environment On-site presence required at our Livonia, MI office. Fast-paced office environment with multiple priorities and competing demands Regular office hours with some requirements for additional work during busy times. May work for long periods reviewing data on computer Occasional 15-20% travel to office in California Assets Experience with test driven DevOps Experience with continuous integration environments Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus Moving servers and/or data to across servers a plus Coding using python Domain knowledge of Geospatial subject domain Disclaimer This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.

About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.

IT Systems & Operations Administrator Imagine working in a place where your manager truly believes in your personal and professional development. It's not imaginary. It's image One. It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment. We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions. We strive for life balance, not work-life balance. We genuinely want you to be happy. We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!” No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program. We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you! Who We Are ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that? What will your Responsibilities be? Maintain regular and routine attendance, either onsite or remotely as scheduled. Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet. Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office. Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management. Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms. Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed. Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades. Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.). Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements. Provide emergency after-hours support when required. Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service. Prepare and deliver ad hoc and routine IT reports for leadership and operational review. What do you need to have? 3-5 years of IT support, systems administration, or related technical role Experience with IT service management, infrastructure monitoring, and ticketing systems Preferred: CompTIA A+, Network+, Security + Microsoft or Cisco Certification SQL Certification Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems Management/Knowledge of Huntress MDR Software, VMware Power PDF and general management/oversight of 3rd party software Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure Excellent communication skills, both written and verbal Perks of this position Amazing workplace culture Medical, Prescription Drug, Dental and Vision Benefits Health Savings Account benefits Flexible Spending Account benefits Company paid Life Insurance Matching 401K savings instrument Paid Time Off Program Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off

Job Description: Desktop Support Technician Type: Long-term Contract (multi-year potential) Schedule: Monday-Friday, 8am-5pm, with occasional after-hours emergency support We are seeking a hands-on, customer-focused Desktop Support Technician to join a long-term on-site team supporting a manufacturing facility. This role requires someone who is adaptable, eager to learn, and comfortable working in a loud, hot, and fast-paced industrial environment. The ideal candidate is proactive, personable, and ready to engage directly with internal users to resolve technical issues quickly and professionally. Key Responsibilities Desktop & End-User Support Troubleshoot and resolve desktop, laptop, and peripheral issues Manage and resolve ServiceNow tickets in a timely manner Support Windows 10 and Microsoft 365 applications Assist with software installations, license tracking, and hardware replacements Provide basic mainframe implementation support Deliver hands-on troubleshooting-physically visit users on the floor to resolve issues Customer Service Provide excellent in-person support to employees at all levels Communicate technical issues in easy-to-understand terms Demonstrate patience, professionalism, and a strong customer-service mindset Build positive relationships with internal clients through clear communication and responsiveness Technical & Infrastructure Support Provide basic support for network and server infrastructure on site Collaborate with the Network Infrastructure Team when escalating ticket issues (Cisco apps, core networking, AD beyond basic changes, etc.) Assist with VMware-based server environment (20-25 servers) - experience preferred but not required Maintain general understanding of the facility's LAN layout to assist with troubleshooting Work with corporate IT on asset management, hardware purchasing, and equipment lifecycle Business Analyst Support (as needed) Serve as a liaison between local site leadership and corporate IT teams Communicate local IT needs and support new technology implementations Participate in rollout of IT and business-driven projects Qualifications Required 3+ years of Desktop Support or IT Support experience Experience working in industrial or manufacturing environments Proficiency with Windows OS, Microsoft 365, and standard business applications Basic networking and server troubleshooting skills Strong problem-solving skills and willingness to learn Ability to adapt to changing schedules and respond to occasional after-hours emergencies Preferred Experience with ServiceNow ticketing system VMware exposure Basic mainframe support experience Associate's Degree in Computer Science, IT, or related field Work Environment Onsite 100% in a manufacturing facility Loud, hot, and sometimes dirty environment Rural location with minimal traffic congestion Requires mobility-must be comfortable walking to departments and resolving issues face-to-face

Director IT - North America Applus is a leading global provider of testing, inspection, and certification services. We work across a wide range of industries to ensure the safety, quality, and performance of our clients' products and operations. Job Summary The IT Director is responsible for overseeing the overall operation of company-wide information systems across multiple sites and states, supporting both onsite and remote environments. This position provides leadership for IT strategy, infrastructure, cybersecurity, and support services across all Applus+ groups. The IT Director ensures compliance with ITAR and other applicable regulations while maintaining a secure and efficient IT environment. This position will be working closely with Applus Global IT to align strategy and IT policies. Responsibilities Direct and oversee IT operations across multiple locations, including network infrastructure, hardware, software, and cybersecurity. Ensure IT alignment and integration between the Labs and Energy divisions to support business goals and operational efficiency. Evaluate user needs, system functionality, and overall IT performance for both onsite and remote operations. Develop and implement strategic IT plans that enhance business capabilities while maintaining cost-effectiveness. Ensure compliance with ITAR (International Traffic in Arms Regulations) and other applicable security standards. Coordinate ITAR and related compliance initiatives with Applus IT Corporate to ensure alignment across all Applus companies globally. Safeguard assets through disaster recovery planning, backup procedures, and information security controls. Oversee Cloud Services, system backups, and Microsoft platform infrastructure, ensuring reliability and data integrity. Lead and manage a geographically distributed IT team; oversee helpdesk operations to ensure timely response and issue resolution. Plan and execute upgrades for security, software, and hardware systems. Manage IT budgets, control expenditures, and ensure cost-effective technology investments. Develop policies, procedures, and standards governing system use, access, and data protection, aligned with global IT Policies. Oversee infrastructure and application migrations to modern platforms, ensuring minimal downtime and seamless user transition. Collaborate with division leadership and corporate IT to align technology initiatives and standards. Maintain strong vendor relationships and oversee technology contracts, leveraging current global IT contracts. Stay current with emerging technologies, trends, and security threats relevant to multi-site and regulated environments. SUPERVISORY RESPONSIBILITIES Lead IT staff across multiple sites, ensuring alignment, training, and professional development. Maintain a safe, secure, and compliant work environment. Coach, counsel, and appraise team performance in partnership with HR. KNOWLEDGE AND SKILLS Proven experience managing multi-site and multi-state IT operations. Strong understanding of ITAR compliance, information security, and coordination with corporate IT for global alignment. Proven experience guiding organizations through transitions to meet DoD compliance standards, with CMMC certification or hands-on CMMC readiness experience preferred. Advanced knowledge of Microsoft technologies, including Azure, Active Directory (AD), Microsoft Fabric, and other Microsoft-based platforms. Strong background in Cloud Services, virtualization, and data backup solutions. Experience supporting both onsite and remote users in operational and lab environments. Excellent leadership, communication, and organizational skills. Ability to make strategic decisions and drive implementation across distributed teams. Skilled in budget management, system audits, and vendor negotiations. Demonstrated success in developing and executing IT strategies in fast-paced technical industries. EDUCATION AND WORK EXPERIENCE Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 7 years of progressive IT leadership experience, including multi-site responsibility. Experience in a regulated environment (ITAR or defense-related) strongly required.

Technical Delivery Consultant - Payroll/Timekeeping Opening: 1 Duration: Long Term Contract Interview Process: Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. 5+ years delivering technical HR, Time, and Payroll solutions (SAP, SuccessFactors, WFS, ATOSS, or equivalent T&A platforms). SAP Payroll/Timekeeping expertise is most prevalent Strong experience managing technical integrations between HR, T&A, and payroll systems. Familiarity with middleware/API technologies (SAP CPI, Boomi, SFTP, IDocs, REST/SOAP APIs). SAP technologies are most prevalent Hands-on knowledge of: Time evaluation rules, Pay rules and wage type processing, Shift patterns, accrual engines, scheduling, Payroll schemas and tax calculations. Experience working with multiple vendors and global stakeholders to drive technical delivery Ability to work flexible hours to support EMEA and NAM regions. Preferred: Experience implementing WFS or ATOSS in multi-country, multi-shift environments. Deep functional understanding of Employee Central Time and SAP Time Evaluation. Knowledge of compliance requirements (FLSA, scheduling laws, overtime rules). PMO collaboration experience in a structured governance environment. Day to Day: Insight Global is seeking a Technical Delivery Consultant to lead the technical execution of a global Time & Attendance and Payroll system deployment. This role will also support the Global Technical Lead by coordinating technical SME meetings, following up on RAID items, and partnering with country PMs. This role is 80% technical end to end delivery, but will be 20% PMO related activities. Specific Responsibilities: Technical Delivery Leadership Act as technical owner for the T&A + Payroll program, partnering with PMO for governance and timelines. Lead technical architecture and solution design across SAP/SuccessFactors, WFS, ATOSS, and payroll systems. Coordinate technical SME meetings and track RAID items with country PMs. Oversee technical deliverables including integrations, configurations, security, and data mapping. Techno-Functional Expertise Translate business requirements into technical and functional specifications. Guide configuration for SAP HCM Time, SAP Payroll, SuccessFactors EC & EC Time, WFS, and ATOSS. Own technical delivery of integrations across SAP, SuccessFactors, WFS, ATOSS, and payroll engines. Collaborate on APIs, IDocs, middleware integrations, and automated data flows. Quality Assurance & Testing Lead SIT, E2E testing, and payroll parallel testing. Build detailed test scripts and acceptance criteria for all systems. Own defect resolution and validation cycles. Environment & Data Management Manage readiness across DEV/QA/UAT/PROD environments. Oversee data migration planning and validation. Ensure role-based access and audit compliance. Go-Live & Hypercare Lead technical cutover activities and validate system readiness. Troubleshoot post-go-live issues and drive stabilization.

Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company specializes in delivering state-of-the-art ONYX Distributed Acoustic Sensing (DAS) units, known for their unparalleled sensitivity. Utilizing AI-based algorithms trained on over 1,000,000 hours of real-world data, Sintela provides advanced solutions for various industries. The organization is committed to innovation and excellence, driving cutting-edge developments in the field of fiber optic sensing. Role Description This is a full-time, on-site Support Engineer role based in Ann Arbor, MI. Responsibilities include providing technical support for existing systems, troubleshooting hardware and software issues, assisting customers in resolving technical queries, and ensuring smooth system operations. The role also involves integrating feedback from customers to improve service quality and system performance. Qualifications Experience in Troubleshooting and providing Technical Support for hardware and software systems Strong Customer Support and Customer Service skills with a focus on client satisfaction Proficiency in working with various Operating Systems Ability to communicate effectively and provide solutions in a fast-paced environment Bachelor's degree in Engineering, Computer Science, or a related technical field preferred Previous experience in the fiber optic sensing or a related technology field is an advantage Availability to work on-site in Ann Arbor, MI

We are seeking a highly skilled and experienced Enterprise IT Architect to join our dynamic team. The ideal candidate will have 5-10 years of experience in IT architecture, a bachelor's degree in Computer Science, Information Technology, or a related field, and a proven track record of designing and implementing comprehensive IT solutions. The Enterprise IT Architect will be responsible for aligning IT strategy with business goals, designing scalable and secure IT infrastructures, and ensuring the successful integration of new technologies within the enterprise. The role is fully onsite Monday- Friday: Sterling Heights, MI/ Warren, MI but may require occasional travel to other company locations or client sites. Key Responsibilities: - Collaborate with senior management and stakeholders to understand business objectives and translate them into IT strategies and solutions. - Develop and maintain an enterprise architecture framework that aligns IT initiatives with business goals. - Design, document, and implement IT infrastructure and application architectures that meet business needs. - Ensure scalability, security, and efficiency of the IT architecture. - Evaluate and recommend new technologies and tools to enhance the IT landscape. - Oversee the integration of new technologies into existing systems, ensuring seamless interoperability. - Manage and coordinate with various IT teams to implement solutions across the enterprise. - Establish and enforce IT policies, standards, and guidelines to ensure compliance with regulatory requirements and industry best practices. - Monitor and ensure the integrity and security of enterprise IT systems. - Act as a liaison between IT and business units, ensuring clear communication and understanding of IT capabilities and limitations. - Provide technical leadership and guidance to project teams, ensuring alignment with architectural standards. - Monitor the performance of IT systems and infrastructure, identifying areas for improvement. - Implement best practices for system performance, reliability, and scalability. - Maintain comprehensive documentation of IT architecture, including system configurations, processes, and integrations. - Prepare and present reports on IT architecture performance, project progress, and strategic initiatives to senior management. Qualifications: Education: - Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., TOGAF, ITIL, CISSP) is a plus. Experience: - 5-10 years of experience in IT architecture, with a strong background in designing and implementing enterprise-level IT solutions. - Demonstrated experience in strategic IT planning, technology integration, and governance. Technical Skills: - Proficiency in enterprise architecture frameworks and methodologies (e.g., TOGAF, Zachman). - Strong knowledge of cloud computing, virtualization, networking, and cybersecurity. - Experience with enterprise applications and platforms (e.g., ERP, CRM, databases). Soft Skills: - Excellent analytical, problem-solving, and decision-making skills. - Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. - Proven leadership abilities and experience in managing cross-functional teams. Preferred Qualifications: - Professional certifications in relevant technologies or frameworks. - Experience in specific industry sectors relevant to the organization. - Familiarity with agile methodologies and project management tools. Work Environment: - Flexibility to work outside regular business hours as needed for project deadlines or critical issues -Competitive salary (Based on experience) -Paid time off -Health, dental, and vision insurance -410k -Professional development and training opportunities

Job Description - GIS Analyst Engagement Duration: 6 Months (Possible Extension) Key Responsibilities • Perform GIS analytical and geoprocessing functions to create, maintain, and retrieve spatial datasets. • Monitor and support GIS environments, including ArcGIS Enterprise Portal, ArcGIS Online, and SQL databases. • Develop GIS solutions and enhancements using the ESRI product suite (ArcGIS Pro, Enterprise, Online, Experience Builder, Survey123, etc.). • Evaluate business requirements and recommend effective GIS solutions. • Design and develop geographic databases, including schema design and data modeling. • Work with relational databases and apply comprehensive database concepts (including SQL). • Assist with field data collection using ArcGIS Survey123 and Experience Builder. • Provide GIS training, documentation, and technical support to end users and stakeholders. • Support CAD/BIM to GIS data conversion using Autodesk tools. Education Requirements • Bachelor's degree in Geography, GIS, Computer Science, or a closely related field. Minimum Qualifications 1. 5+ years of experience as a GIS Analyst using the ESRI product suite. 2. 3+ years of experience with geodatabase management and relational databases. 3. 3+ years of experience with Autodesk AutoCAD, BIM, and CAD-to-GIS conversion workflows. Preferred Qualifications • Strong written and oral communication skills. • Excellent attention to detail, customer focus, teamwork, and interpersonal abilities. • Ability to work in a fast-paced environment and manage multiple tasks efficiently. • GIS-related professional certifications (e.g., GISc Certificate). • Familiarity with Asset Management Systems (Maximo). • Experience with interior building mapping. • Experience with 3D GIS tools such as ArcScene. • Knowledge of GIS programming and scripting (Python, JavaScript, SQL). • Experience working with Azure DevOps and Git.

This role strengthens the Operational Technology (OT) environment by improving data acquisition, system integration, and shop-floor processes across global manufacturing sites. It brings IT and cybersecurity best practices into OT environments while supporting Industrial IoT, automation, analytics, and AI-driven initiatives. KEY RESPONSIBILITIES Technical Leadership Lead OT/IT integration projects that connect plant-floor equipment with business systems to improve operational performance. Collaborate with IT, cybersecurity, engineering, maintenance, and operations teams to meet project goals. Stay current on industrial automation, IIoT, analytics, and OT cybersecurity trends. System Integration & Data Enablement Build and manage data collection frameworks for real-time monitoring and historical analysis. Support predictive maintenance, process optimization, and AI-driven insights. Maintain documentation for system architecture, configurations, and operational procedures. Information Technology & Cybersecurity Apply enterprise IT best practices across OT environments (asset management, change control, disaster recovery, etc.). Partner with cybersecurity teams on risk assessments, security controls, and incident response. Communication & Training Serve as the liaison between vendors, stakeholders, and technical teams. Deliver training to support technology adoption and effective system usage. Perform other duties as assigned. QUALIFICATIONS Bachelor's degree in Engineering, Information Systems, Industrial Technology, or related field preferred. 5+ years of technical leadership in manufacturing, industrial automation, or IT/OT integration. 10+ years in IT, OT, and/or control systems. Experience integrating OT systems with ERP/MES-Plex and Plex A&O (Mach2) strongly preferred. TRAVEL Up to 50% travel to North American plants, including Mexico. KNOWLEDGE & SKILLS Strong communication, stakeholder management, and organizational abilities. Expertise in IIoT platforms; PTC Kepware highly preferred. Understanding of SCADA, PLCs, sensors, industrial protocols, and shop-floor technologies. Experience with Industry 4.0, CMMS/EAM, predictive maintenance, and equipment performance monitoring. Familiarity with Zero Trust frameworks and cybersecurity tools (firewalls, NAC, SIEM). Experience with visualization tools such as Power BI or Ignition.

Deploy and secure an on-premises AI infrastructure for hosting large language models (LLMs) Install, configure, and maintain AI model-serving frameworks on internal GPU-enabled servers Develop and maintain robust, scalable APIs to ensure internal access to AI capabilities and seamless integration with enterprise applications and data systems Collaborate on the implementation of a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows Requirements: Bachelor's degree or higher in computer science, electrical/computer engineering or related field Minimum 4 years of experience in systems engineering, DevOps, or MLOps Role Proficiency in Linux Server Administration Strong working knowledge of GPU-accelerated compute environments Proficiency in Python for scripting, automation, and building AI/ML data pipelines Experience deploying LLMs or generative AI models in production environments Working knowledge of RAG architectures, including vector databases, embedding models, and retrieval strategies.

How to Apply To apply for this position, please visit this link: Include a copy of your resume and cover letter (combined as a single file, with your cover letter as the first page). Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. In your cover letter, please describe how your experience aligns specifically with the responsibilities and collaborative nature of the Member Solutions Engineer & Insights Analyst position at Merit Network, Inc. Click the "Apply Now" button to begin the application process. Your salary will be determined by your qualifications, experience, and education. Job Summary *This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week. Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit. This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options. Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support. xevrcyc You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development. To learn more about Merit Network, please visit our website:

We are looking for an experienced AI Infrastructure & MLOps Engineer to design, deploy, and maintain our on-premises AI platform built for hosting and scaling large language models (LLMs). In this role, you will work closely with cross-functional teams to build secure, production-ready AI systems, integrate enterprise data, and help deliver advanced automation capabilities across the organization. Key Responsibilities Deploy and secure on-premises AI infrastructure for hosting and serving LLMs Install, configure, and maintain GPU-enabled servers and AI model-serving frameworks Develop and maintain scalable internal APIs that provide access to AI capabilities Build and support AI/ML data pipelines and automation scripts using Python Collaborate on designing and implementing a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows Ensure system reliability, performance, monitoring, and continuous improvements Requirements Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field 4+ years of Systems Engineering, DevOps, or MLOps experience Strong expertise in Linux server administration Hands-on experience with GPU-accelerated compute environments Proficiency in Python for automation, orchestration, and ML workflows Experience deploying LLMs or generative AI models in production Working knowledge of vector databases, embeddings, and RAG architectures

Job title: IT Field Technician Duration: 12+ months Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Rochester, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.