End User Support Specialist
Information technology consultant job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
IT Operations Specialist
Information technology consultant job in New York, NY
Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users' hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
IT Support Lead / Manager - IT Services
Information technology consultant job in New York, NY
Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is an in office position located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.
Key Relationships
Reports to: AVP, IT Services Delivery Manager
Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
Key Partners: Global IT support teams, third-party vendors, and service providers
Key Responsibilities
Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards.
Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer.
Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery.
Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments.
Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware.
Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD.
Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support.
Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement.
Oversee hardware lifecycle management and automation, ensuring device and data security and integrity.
Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting.
Maintain vendor and supplier relationships to support operational efficiency and compliance.
Enforce IT policies and ensure global teams adhere to standards and compliance requirements.
Research emerging technologies and recommend solutions to enhance service delivery.
Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development.
Analyze support trends and team performance to identify improvement opportunities.
Conduct system health checks and reporting, proactively addressing monitoring gaps.
Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions.
Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team.
Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution.
Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed.
Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks.
Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes.
Participate in disaster recovery planning, testing, and execution.
Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows.
Mentor and coach global team members.
Candidate Qualifications:
Required:
5+ years of experience in a technical support or helpdesk environment.
Proficiency in supporting Windows and Mac OS X operating systems.
Experience with Mac device deployment, management, and security compliance.
Familiarity with Microsoft365, Active Directory, and basic networking concepts.
Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus.
Preferred:
Bachelor's or higher, with specialized training. Build management skills.
ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Exposure to mobile device management (MDM) platforms.
Deep understanding with Apple Business Essentials and MS Intune integration/platform support.
Experienced scripting knowledge (e.g., PowerShell)
Information Technology Manager (Network Services)
Information technology consultant job in Newark, NJ
Summary of Responsibilities
We are seeking an experienced and proactive Information Technology Manager (Network Services) with a strong background in cybersecurity to lead the design, implementation, and management of our network and assist in cyber security initiatives. Reporting to the Senior Director, Technology Strategy and Operations, this position will play a role in maintaining a secure, reliable, and scalable environment that supports business operations and protects against evolving cyber threats. The ideal candidate will be both technically hands-on and strategically minded, with experience managing teams, vendors, and network security initiatives.
Essential Functions
Oversee the integrity and robustness of network systems to ensure seamless operation and support for our business objectives. This includes overseeing the daily operations of LAN/WAN environments, firewalls, wireless networking systems.
Design and implement high-availability network architecture to support business continuity and facilitate growth.
Monitor network performance and troubleshoot issues to ensure optimal performance and uptime. Manage and deploy Intune for enhanced device and application management.
Collaborate with the cybersecurity team to enforce network security policies and controls, ensuring robust protection against threats
Manage firewalls, intrusion detection and prevention systems (IDS/IPS), and implement network segmentation strategies.
Ensure compliance with regulatory requirements (e.g., NIST, ISO 27001, SOX, and others as applicable).
Conduct regular risk assessments, vulnerability scans, and develop remediation plans for network assets.
Actively participate in strategic IT planning initiatives and contribute to the development of infrastructure roadmaps.
Assist in the management of vendor relationships, oversee IT contracts, and assist in facilitating the procurement processes for network and security technologies.
Work alongside the team to develop and maintain comprehensive network documentation, diagrams, and standard operating procedures (SOPs).
Take the lead in managing and responding to network-related incidents and facilitate post-incident reviews to enhance our response strategy.
Establish robust logging, monitoring, and alerting mechanisms for early detection of threats.
Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities to ensure operational stability during disruptions.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or related field or similar is required or four (4) years directly related professional experience may be accepted in lieu of a bachelor's degree, in addition to the (5) years' experience required below.
Minimum of 5 years of experience in a network security or cybersecurity focused role.
Professional certifications: CCNP, CISSP, CISM, Fortinet NSE, or equivalent is preferred.
Experience in network administration and architecture is preferred.
Experience in network security or cyber security is preferred.
Deep understanding of physical and virtual firewall architecture is preferred.
Strong understanding of Intune, Azure EntraID platform, TCP/IP, routing protocols (BGP, OSPF), VLANs, DNS, DHCP, and SD-WAN is preferred
Familiarity with security frameworks (e.g., NIST, CIS Controls, Zero Trust architecture) is preferred.
Hands-on experience with firewall rule design, VPNs, and NAC (Network Access Control) is preferred.
Compensation & Benefits
Competitive Salary
Medical, Prescription, Dental, Vision Benefits subject to employee contributions
Medical and Dependent Care Flexible Spending Accounts
Life Insurance
Commuter Benefits
401(a) Retirement Plan (6% of employee's salary funded by GDC)
457(b) Retirement Plan - (Pre-Tax Salary Contributions Elected by Employees)
Earned Vacation (20 days per year) and Sick Time (12 days per year)
Paid holidays
IT Cloud Administrator
Information technology consultant job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
Information Technology Security Specialist
Information technology consultant job in New York, NY
Information Security Specialist - New York City (Hybrid)
Our client-a global leader in apparel and retail with a portfolio of internationally recognized brands-is undergoing a major digital transformation to optimize operations worldwide. As part of this evolution, the organization is strengthening its global security posture and building a unified, enterprise-wide framework for secure system development and operations. Occasional availability for remote meetings with global teams off hours is necessary when needed.
We are seeking an Information Security Specialist to join the New York City team. This role is ideal for a security professional who can evaluate complex IT environments, identify and assess risks, and drive the implementation of effective security controls in close collaboration with global IT and business stakeholders.
The Information Security Office plays a critical role in safeguarding customer data and internal confidential information. Operating across multiple regions, the team establishes security standards, delivers training, monitors compliance, and leads global initiatives to reduce risk across the enterprise. Rather than focusing on local optimization, the office develops holistic, group-wide security strategies that support a broad range of business functions and technologies. This position is part of the Global Headquarters team and will also support select initiatives within the North America Information Security Office.
While the primary focus is IT security, this role will also engage with the GRC (Governance, Risk & Compliance) domain. The specialist will serve as a key communication bridge-coordinating between Global Headquarters and North American security teams to enhance governance, risk oversight, and global security alignment. (Note: this is not a direct GRC execution role.)
Key Responsibilities (IT Security Focus)
g
Depending on experience and strengths, responsibilities may include:
Implementing and enhancing cybersecurity technologies
(e.g., WAF, AntiBot, Email/Web/Endpoint security)
Deploying and expanding insider-threat prevention solutions
(e.g., DLP, CASB, Data Security tools)
Building and managing log monitoring infrastructure and developing monitoring content
Planning and executing security assessments and cyberattack simulations
Investigating and responding to security incidents
Supporting additional information security initiatives tied to enterprise risk management
Director of Information Technology
Information technology consultant job in New York, NY
ABOUT THE ROLE
We're looking for an experienced IT Director to lead our technology function and support our fast-moving, multidisciplinary teams across multiple global locations. You will ensure our studio's infrastructure, systems, and tools are robust, secure, and optimized to help our teams deliver exceptional work-from concept through production and installation.
We are a 150-person global creative studio bringing together designers, strategists, technologists, innovators, and production teams across several markets. Our work spans brand experiences, retail environments, digital innovation, immersive installations, and integrated campaigns for world-class clients.
KEY RESPONSIBILITIES
IT Strategy, Infrastructure & Operations
Develop, present, and execute the company's IT strategy in alignment with business goals.
Design, maintain, and scale a high-availability, fault-tolerant IT infrastructure across offices and remote teams.
Ensure stable and uninterrupted operation of IT systems, networks, telecommunications, and cloud services.
Oversee deployment, monitoring, and optimization of infrastructure components including servers, virtualization environments, storage, and backup systems.
Implement and maintain cybersecurity policies, access control, endpoint protection, and internal/external perimeter security.
IT Support & Cross-Functional Collaboration
Lead service delivery and technical support for on-site and remote staff, ensuring prompt, high-quality resolution of issues.
Support creative and production teams with software/hardware troubleshooting (Adobe CC, Cinema 4D, Figma, render engines, color/calibration workflows, etc.).
Provide technical support during shoots, installations, events, and client presentations, including AV equipment setup (cameras, mixers, microphones).
Manage relationships with external IT vendors, managed service providers, and SaaS platforms.
Systems Administration & Business Process Automation
Oversee corporate services such as Help Desk, Active Directory, email systems, file storage, VPN, Wi-Fi, backup protocols, and secure asset management workflows.
Deploy and maintain monitoring systems to ensure uptime and detect issues proactively.
Lead or support IT initiatives that automate business processes and improve operational efficiency.
Prepare and maintain documentation: technical specs, SOPs, internal policies, workflows, and user guides.
IT Budgeting & Asset Management
Own the IT budget, forecasting, procurement, licensing, and vendor negotiations.
Monitor software licensing compliance and ensure timely renewals.
Manage purchasing and lifecycle of hardware, workstations, render nodes, networking equipment, and peripherals.
REQUIREMENTS
5+ years of IT leadership or management experience (IT Manager, IT Director, Engineering Manager, or similar).
Strong experience building and maintaining resilient, distributed IT environments.
Successful track record of executing IT projects end-to-end.
Experience running or supporting creative/media production environments is a major plus.
Excellent understanding of:, Windows & mac OS administration, AD, DNS, DHCP, GPO, VPN, VLANs, DFS
Monitoring, backup, failover, and storage systems
Cybersecurity fundamentals
Experience with virtualization and on-prem/cloud infrastructure (VMware, iSCSI/SAN, Serverless workflows).
Hands-on exposure to AWS (EC2, S3, DNS/Route 53, data sync, Lambda) preferred.
Familiarity with multimedia production workflows and high-performance workstations (render farms, GPU systems).
Understanding of color-managed pipelines and display calibration is a plus.
Strong organizational and communication skills; able to explain technical concepts to non-technical teams.
Ability to thrive in a fast-paced, deadline-driven creative environment.
Tools & Technologies (Bonus Skills)
Active Directory, GPO, DNS/DHCP, DFS
PowerShell, bash scripting, Python scripting
VMware, SAN/iSCS
Kerio Control/Connect or similar
AWS (EC2, S3, Lambda, Route 53, data transfer tooling)
AV equipment: mixers, microphones, cameras, streaming/webinar setups
Understanding of multimedia production workflows (motion design, 3D, VFX, broadcast systems)
IT Operations Manager
Information technology consultant job in Edison, NJ
Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.
Responsibilities:
Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
Assist in the management of policy development and technology planning
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
Ensure smooth operations of all IT systems and data security
Understand and track applicable regulatory and reporting requirements
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures
Work with senior management to enhance monitoring of critical applications and develop operational run books
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
Establish a stable performance environment by monitoring and analyzing problems
Ensure problems are identified and solved as rapidly and efficiently as possible
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
Provides estimates, forecasting and work planning assistance
Requirements:
Bachelor's degree or equivalent in Information Technology, or related field
7+ years' experience working in an IT Operations production support role in an enterprise environment
2+ years' leadership experience
Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
Familiarity working with enterprise project planning and resourcing
Internal and external customer-facing production support experience
Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
Knowledgeable with a variety of infrastructure technologies: Windows, VMware
Active Directory
Ability to support 24x7 operations
Detail-oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving aptitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset
TribolaTech
Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.
Please email,
Email: ******************************
IT Infrastructure & Security Manager
Information technology consultant job in New York, NY
IT Infrastructure & Security Manager | Hybrid, New York City
High-Growth PE-Backed Consumer Brand Portfolio
Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space?
We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally.
About the Role
As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals.
Key Responsibilities
Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments.
Manage and optimize network systems including LAN, WAN, VPN, and wireless networks.
Oversee backups, disaster recovery, and business continuity planning.
Provide leadership to a growing infrastructure and network engineering team.
Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls.
Drive network segmentation, risk assessments, and regulatory compliance efforts.
Collaborate with automation engineers and plant operators to align IT and OT integration.
Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection.
Monitor system and network performance, proactively identifying areas for improvement.
What You Bring
7+ years of experience in IT infrastructure and network management.
Strong technical expertise with Cisco, Meraki, or similar technologies.
Proven experience leading IT teams in fast-paced or manufacturing environments.
Deep understanding of networking, virtualization, and cybersecurity best practices.
Excellent communication and cross-functional collaboration skills.
Hands-on experience managing both IT and OT security.
Preferred Certifications:
Cisco Certified Network Professional (CCNP)
Microsoft Certified: Azure Administrator Associate
ITIL Foundation Certification
Why Join
This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation.
Location: Hybrid, New York City
Employment Type: Full-Time, Permanent
Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.
Staff Infrastructure Engineer
Information technology consultant job in New York, NY
This Role
We are a small and nimble engineering team. Every member carries an unusually high degree of autonomy and agency. In this role you will be owning systems design, development, and robustness. We think that Zo represents a new category of "personal infrastructure" that allows individuals to have their own place on the internet. This infrastructure is intended to be dynamically configured via AI agents, and as such represents a new, difficult, and uniquely valuable set of systems problems. In this role you will work directly with our cofounder Rob to plan and implement the systems behind the Zo Computer product.
We're looking for someone with a strong background in cloud infrastructure who has a great understanding of storage/databases, networking, and containerization. Successful candidates should have a startup bent, understanding how to take advantage of being a small team to ship great products in a way that large incumbents cannot.
We have an office in Brooklyn, NY and prefer candidates who can work in person, but remote candidates will also be considered.
Expected compensation: $250k/year + equity
Our mission
We're on a mission to give everyone an intelligent personal server.
Our story
Computers are the most flexible tools ever invented.
And yet most software is built generically for millions of users, meaning it's not ideal for anyone. Companies have to split the difference, building generic monolithic solutions that work at scale. At the same time, individuals can't make custom tools because it requires expert knowledge that takes years to acquire.
AI changes this. When expertise is accessible and infrastructure is personal, custom software becomes a real option for everyone. Today, most people experience software through features - pre-built pieces meant to deliver value while concealing complexity. But when expertise stops being the bottleneck, the primitive shifts back to what it should be: the computer itself.
Zo is an intelligent cloud computer. Because it is just a computer, it is endlessly malleable. Rather than hiding complexity, Zo makes expert knowledge accessible and transparent through language. Having personal software doesn't just mean we'll use better tools; when we have agency over our digital environment, it changes how we think. Knowing that we can change anything is intoxicating.
We believe Zo represents a new category of personal computer. Having an intelligent server in the future will be as common as having a smartphone is today. Smartphones put the internet in our pockets, while servers allow us to be the internet. When everyone can own their own home on the internet, we'll have more authority over our privacy, more influence over our tools, and richer interactions with the rest of the internet.
As this happens,
the internet itself
will start to feel very different: more vibrant, more dynamic, and more personal.
Software Infrastructure Engineer (C#, Cloud & AWS)
Information technology consultant job in New York, NY
Northstar is seeking a mid- to senior-level Software Infrastructure Engineer with strong C# development skills and experience building infrastructure and operating cloud-based systems on AWS. This role will focus on backend to middle-layer application development, cloud architecture, and production support for our SaaS platform used by our global hedge fund clients.
Your role will be to maintain and evolve the AWS infrastructure and data platform that supports our applications, while also writing and maintaining high-quality C# code. This position is well suited to engineers from banks, hedge funds, or institutional fintech, who are comfortable working across application code and infrastructure.
Responsibilities
Design, build, and maintain backend services and application components using C#, MS-SQL, and Aurora.
Contribute directly to application codebases, including core business logic and data processing.
Architect, deploy, and operate AWS infrastructure with a focus on reliability, security, and scalability.
Work directly with hedge fund clients on technical integrations, deployments, and support.
Participate in architectural discussions spanning application design, data storage, and cloud infrastructure.
Requirements
3+ years of professional software/infrastructure engineering experience.
Strong hands-on experience writing production C# code.
Proficiency with SQL, writing stored procedures, and relational databases.
Proven experience with AWS, including: EC2, RDS, Aurora, S3, VPC, VPN, and IAM.
Experience working in capital markets environments.
Familiarity with financial systems, risk analytics, market data, or trading workflows is a plus.
Able to operate effectively in a fast-paced, early-stage environment.
Hybrid role: at least 2 days per week in our New York City office.
Salary
Cash compensation is anticipated to be $200-250K.
The position also includes health insurance, and stock-based compensation.
About Northstar
Northstar is a fast growing, early-stage, financial technology company focused on risk management and performance analysis software for hedge funds. Our New York City office is near Grand Central Terminal.
Northstar's mission is to provide hedge funds with best-in-class risk management and performance analysis software. We work closely with our hedge fund clients to integrate our platform with their back-office systems, and ensure they get the most out of our service. This is truly software as a service. Learn more at **********************
System Engineer
Information technology consultant job in New York, NY
NYC-Based Hedge Fund / Midtown Manhattan
Our client, a dynamic NYC based hedge fund / investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an incredible suite of benefits, including profit sharing, fully paid health, dental and vision benefits and the chance to learn and grow alongside an incredible team of technologists.
As a System Engineer, you'll work closely with all areas of the IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT projects and Information Security initiatives.
Core Responsibilities:
Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues
Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune
Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup
Troubleshoot and support widely used software platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams
Maintain detailed documentation of help desk tickets to support root cause analysis and ongoing issue resolution
Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects as needed
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
6+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required)
Proficiency in Windows 10/11, Windows Server (2016/2019/2022)
Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred
Solid understanding of networking concepts and information security best practices
Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset
Highly organized with strong attention to detail and a commitment to providing high-quality user support
Information Technology Engineer
Information technology consultant job in New York, NY
Mid-Level IT Engineer
Experience: 4+ years
Salary: $180,000-$250,000 all-in (flexible)
About the Role:
A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side.
Responsibilities:
Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding.
Manage and maintain desktop environments using Intune, Autopilot, and related tools.
Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems.
Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training.
Collaborate closely with cross-functional teams to ensure technology solutions meet business needs.
Maintain documentation, dashboards, and reporting related to IT operations and projects.
Qualifications:
5+ years of experience in IT support, desktop engineering, or IT infrastructure projects.
Experience in fast-paced finance environments such as hedge funds or private equity preferred.
Comfortable interacting with executives and VIPs, with strong communication skills.
Proven ability to manage multiple projects with minimal guidance.
Technical Skills / Tools:
Azure / Office365
Intune / Autopilot
Netskope / Zscaler
Egnyte, iManage, or other SaaS DMS
Azure DevOps / Terraform
Cisco / Palo Alto networking equipment
Perks & Benefits:
Flexible salary structure within $180-$250k all-in.
Commuting fees covered.
Free breakfast and lunch onsite.
Hybrid flexibility: onsite 5 days/week with summer remote options.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
MSP Systems Engineer
Information technology consultant job in New York, NY
Be Co provides comprehensive IT solutions that help businesses enhance productivity, security, and growth. We specialize in managed IT services for both Mac and Windows environments, secure network infrastructure, and cloud system management. Headquartered in New York, NY, Be Co blends technical excellence with a client-centric mindset, offering thoughtful, modern support that feels personal, not transactional.
Role Description
This is a full time hybrid role for an MSP Systems Engineer who thrives in a small-business environment and doesn't mind wearing multiple hats. You'll be responsible for systems administration, client support, and account management within a managed services context. Day-to-day, you'll manage Microsoft 365 and Google Workspace tenants, work in tools like NinjaRMM and Addigy, maintain cloud and endpoint security platforms, and help clients get the most out of their technology.
You'll also play a role in documentation and communication: writing clear notes, sharing insights, and ensuring handoffs are smooth and professional. This is an ideal role for someone curious, organized, and ready to grow with a modern MSP.
Responsibilities
Manage and support client environments across Microsoft 365, Azure AD, Intune, and related systems
Use RMM/MDM tools such as NinjaOne and Addigy for endpoint monitoring, patching, and automation
Provide client facing technical support and handle tickets with professionalism and follow through
Document work clearly and maintain accurate records in ticketing systems
Assist in managing cybersecurity tools such as Huntress, Avanan, SentinelOne, AutoElevate, and Blackpoint
Support backup systems and password management platforms
Collaborate on process improvements and small business operations projects
Maintain strong communication with clients, balancing technical depth with approachability
Core Traits
Sharp, curious, and eager to grow
Personable, professional, and client friendly
Takes initiative; reliable and consistent
Strong communicator, both written and verbal
Enjoys learning new systems and improving processes
Qualifications
Must be New York City based
Experience working with or supporting an MSP environment
Solid understanding of Microsoft 365 administration and licensing
Familiar with Intune, Entra ID, Conditional Access, and PowerShell basics
Proficiency with RMM and ticketing systems
Understanding of networking fundamentals
Excellent documentation and written communication skills
Bachelor's degree preferred but not required. Practical experience matters most
Why Be Co
Be Co is a forward-thinking MSP built on trust, clarity, and respect for both clients and technicians. You won't get lost in a corporate structure; you'll have a direct impact, autonomy, and the space to develop your craft in a modern, security driven environment.
Infrastructure Engineer
Information technology consultant job in Princeton, NJ
Junior Engineer, Product Platform Hardware
Onsite, US
NIKSUN is the recognized worldwide leader in making the Unknown Known. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Job Description:
This role sits at the core of the platform engineering organization and is responsible for the architectural integrity, performance ceilings, and operational resilience of next-generation computer systems. You will operate at the hardware-software boundary, validating and hardening systems that must sustain extreme data throughput, deterministic performance, and no tolerance for failure. This position demands technical authority, disciplined execution, and the ability to dissect complex, multi-layer failures under pressure. This role operates at the intersection of hardware engineering, Linux systems administration, and performance analysis, supporting mission-critical platforms that process extremely large data volumes under sustained operational load. The ideal candidate thrives in a lab environment, excels in deep technical problem solving, and works seamlessly across engineering, manufacturing, procurement, and vendor partners. This role is highly hands-on and lab-focused, operating in a fast-paced engineering environment with frequent exposure to cutting-edge hardware platforms. It requires independent problem solving, disciplined execution, and the ability to operate effectively during critical escalations.
Key Responsibilities:
Perform in-depth technical analysis of server, CPU, memory, and storage architecture specifications to architect optimized system configurations capable of supporting advanced, hardware-driven solutions.
Execute comprehensive validation and stress testing of enterprise-grade hardware components, including RAID controllers, HBAs, high-speed NICs, and multiple classes of storage media, producing empirical performance and compatibility benchmarks.
Design and maintain lab environments supporting continuous hardware qualification, including infrastructure restructuring, equipment lifecycle management, and rigorous inventory control.
Troubleshoot and resolve complex, high-severity hardware-layer failures, supporting rapid escalation handling and root-cause analysis in time-sensitive situations.
Analyze and optimize end-to-end data paths to resolve throughput bottlenecks and performance degradation in systems operating under sustained, high-volume workloads.
Deploy, configure, secure, and upgrade Linux-based operating systems, applications, and services across multiple test and production environments.
Develop automation scripts, diagnostic tools, and lightweight executables (Python, Bash, etc.) to reproduce issues, accelerate root-cause discovery, and implement remediation strategies.
Manage daily lab workflows, including VM provisioning, bare-metal system builds, imaging, and pre-deployment validation tasks.
Generate, sustain, and troubleshoot network traffic flows to systems under test using traffic generation and packet-level analysis techniques.
Collaborate with manufacturing teams to identify and resolve configuration discrepancies, ensuring production-quality system builds.
Partner with procurement and supply chain teams to evaluate, qualify, and onboard alternative hardware platforms in response to availability constraints or evolving engineering requirements.
Engage cross-functionally in support, release, and readiness meetings, delivering clear technical updates, investigative findings, and risk assessments.
Act as a technical interface to external hardware vendors, coordinating investigations, validating fixes, and confirming engineering resolutions across CPU, memory, storage, and networking domains.
Required Qualifications:
3+ years of experience in hardware validation, server architecture, infrastructure engineering, or HPC environments.
Understanding of server platforms, including CPUs, memory subsystems, storage architectures, and high-speed networking.
Strong Linux administration skills, including system deployment, performance tuning, and security hardening.
Proficiency in scripting and automation using Python, Bash, or equivalent languages.
Solid grasp of networking fundamentals, data-path analysis, and traffic-generation principles.
Demonstrated ability to diagnose complex system-level issues involving hardware, firmware, OS, and drivers.
Exceptional documentation, communication, and cross-team collaboration skills.
Desired Qualifications:
Experience with enterprise or HPC-class storage systems and high-throughput data pipelines.
Familiarity with benchmarking tools, performance counters, and low-level instrumentation.
Prior experience interfacing directly with hardware vendors and OEMs.
Exposure to manufacturing or production system bring-up workflows.
Educational Requirements:
* Bachelor's degree in computer engineering & electrical engineering
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
Cloud Infrastructure Engineer - AWS
Information technology consultant job in Berkeley Heights, NJ
Job Posting Title: Cloud Infrastructure Engineer - AWS
As a Cloud Infrastructure Engineer with deep expertise in AWS, you will be responsible for designing, building, and maintaining secure, scalable, and resilient cloud infrastructure to support enterprise applications and services. You will lead the development of automated solutions for provisioning, configuration, and deployment, while ensuring alignment with architectural best practices and compliance requirements. This role involves close collaboration with application, security, and DevOps teams to deliver cloud-native solutions that enable agility, reliability, and operational excellence across the organization.
Primary Responsibilities:
• Design and implement scalable, secure, and cost-optimized cloud infrastructure on AWS, leveraging services such as VPC, EC2, S3, IAM, RDS, and Lambda.
• Develop Infrastructure as Code (IaC) using tools like Terraform and AWS CloudFormation to automate the provisioning and management of cloud resources.
• Build and maintain CI/CD pipelines to support automated testing, deployment, and infrastructure updates across development and production environments.
• Implement cloud governance, security best practices, and compliance controls, including identity and access management, encryption, and logging.
• Collaborate with application teams to architect cloud-native solutions that align with business goals and technical requirements.
• Optimize cloud infrastructure for performance, availability, and cost, using monitoring tools such as CloudWatch, AWS Config, and Trusted Advisor.
• Evaluate and integrate new AWS services and third-party tools to enhance infrastructure capabilities and developer productivity.
• Document infrastructure designs, standards, and operational procedures to support knowledge sharing and onboarding.
Qualifications:
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of hands-on experience designing, deploying, and managing cloud infrastructure, preferably in AWS environments.
• Proficiency in at least one programming or scripting language (e.g., Python, Bash, PowerShell) for automation and tooling.
• Strong understanding of core AWS services (e.g., EC2, VPC, IAM, S3, RDS, Lambda) and cloud architecture best practices.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, AWS CloudFormation, or CDK.
• Solid knowledge of Linux systems, networking fundamentals, and distributed system design.
• Familiarity with CI/CD pipelines and DevOps practices for infrastructure automation and application delivery.
• Understanding of cloud security principles, identity and access management, encryption, and compliance frameworks.
Additional Qualifications a Plus:
• Experience working in enterprise-scale environments, particularly in financial services or other regulated industries with strict compliance requirements.
• 5+ years of experience in cloud infrastructure, DevOps, or platform engineering roles, with a strong focus on AWS services and automation.
• Demonstrated ability to lead infrastructure projects, collaborate across teams, and mentor junior engineers.
• Certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or HashiCorp Certified: Terraform Associate.
Information Technology Support Engineer
Information technology consultant job in Jersey City, NJ
Tasks and Responsibilities:
Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure
Requirements:
4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
Infrastructure Engineer
Information technology consultant job in New York, NY
Our client is seeking a highly skilled Infrastructure Engineer to support, maintain, and enhance a modern hybrid IT environment within a financial services organization. This role requires strong hands-on technical expertise across cloud, virtualization, networking, security, and end-user infrastructure, along with the ability to provide Level 2/3 support in a fast-paced, high-availability environment.
Key Responsibilities
Design, implement, and support enterprise infrastructure solutions across on-premises and cloud environments
Administer and support Active Directory, Exchange, and Microsoft 365 (O365)
Manage Azure full-stack infrastructure, including compute, networking, storage, and security
Support and maintain virtualized environments using VMware
Administer Intune for device and endpoint management
Support and maintain Citrix environments
Configure, manage, and troubleshoot network security solutions, including Fortinet firewalls
Support Infrastructure as a Service (IaaS) platforms
Develop and maintain automation solutions using PowerShell, Python, and scripting tools
Provide Level 2/3 support, including after-hours and occasional weekend coverage
Create and maintain detailed technical documentation, procedures, and diagrams
Collaborate with internal teams to ensure system reliability, security, and performance
Adhere to security, compliance, and operational standards typical of a financial services environment
Required Skills & Qualifications
Solid documentation and communication skills
Bachelor's degree or equivalent experience
Professional appearance and strong interpersonal skills
Preferred Qualifications
Experience in the financial services industry
Familiarity with Cato Networks
System Engineer L2.5 (MSP)
Information technology consultant job in New York, NY
System Engineer (Tier 2.5) | MSP
Work Set Up: 2-3 Days Onsite / Week
Salary: $80K-$110K + Bonus + Benefits
We're a fast-growing, cloud-forward Managed Service Provider supporting small-to-mid-sized businesses across high-performance industries. Our mission is simple: deliver technology that works, scales, and empowers people to do their best work.
We combine enterprise-grade engineering with a boutique client experience - meaning our clients get the depth of a mature IT organization with the care and responsiveness of a trusted local partner.
We invest heavily in our team's growth, our tools, and our culture - because the better we are, the better we serve. If you're passionate about innovation, thrive in a fast-moving environment, and want to grow your career in a place that values both excellence and people - you'll fit right in here.
What You'll Do:
Lead migrations, deployments, and infrastructure projects (M365, Azure, AD, Intune, servers, firewalls)
Act as escalation point for Tier 1/2 support, solving complex issues end-to-end
Configure and manage networks (VLANs, SonicWall/Meraki/Unifi, VPNs, endpoint security)
Manage Azure AD, Exchange Online, VMware/Hyper-V, and backup solutions
Mentor junior staff and help shape processes/SOPs
Build strong client relationships as a trusted technical advisor
What We're Looking For:
2-4 years of MSP experience (must-have)
Strong Microsoft infrastructure and cloud knowledge (Server 2016-2022, Azure, M365)
Networking and firewall configuration skills
Eagerness to grow into senior engineering or leadership
Perks & Growth:
✅ Salary $80K-$110K + performance bonus
✅ Health, Dental, Vision & 401(k) match
✅ PTO + Paid Holidays
✅ Certification reimbursement & career development
✅ Clear track to Senior Engineer or vCIO
✅ Collaborative team, real project ownership, and mentorship
If you're ready to step up from support and take on projects, autonomy, and career growth, we'd love to connect.
Field Support Engineer
Information technology consultant job in Paramus, NJ
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Full-Time Employment with CLIENT
Work Type: 100% Onsite
A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities:
Field Support (50%):
• Provide onsite support for desktops, laptops, peripherals, and mobile devices.
• Perform break/fix repairs, imaging, device deployments, and refresh cycles.
• Troubleshoot OS, software, VPN, and network connectivity issues.
• Support printers, AV, conference rooms, and other onsite systems.
• Maintain accurate documentation and asset inventory.
Nexthink / Systems Analyst (50%):
• Configure Nexthink dashboards, alerts, and investigations.
• Analyse endpoint performance and user experience data.
• Identify trends and recommend proactive improvements.
• Create reports and automate monitoring insights where possible.
• Assist with incident correlation and digital experience optimization.
Required Skills:
• 3-5+ years of desktop / field support experience.
• Strong hands-on troubleshooting across Windows/mac OS.
• Experience with Nexthink (configuration, analysis, dashboards, or investigations).
• Familiarity with ServiceNow or similar ticketing tools.
• Excellent communication and customer service mindset.
• Ability to handle physical hardware tasks.
Preferred Qualifications:
• Nexthink certifications.
• PowerShell/Python scripting exposure.
• Enterprise or multi-site support experience.