Senior IT Manager
Information technology consultant job in Elkhart, IN
The story of Medix began in January 2001 in Elkhart, Indiana. What started as a response to the need for more cost-effective ambulance manufacturing has since been transformed into a commitment to delivering the highest performance value in the industry. Our ambulances are designed to ensure the safety, effectiveness, and efficiency that every first responder deserves. Our commitment to doing the right thing creates an environment where growth never ceases. To continue our mission of serving our customers, we are looking for an experienced Senior IT Manager to join our team.
We are seeking a highly skilled Senior IT Manager to provide strategic leadership and operational oversight for IT and information systems at our Van Wert site. As a key member of the site's Senior Leadership Team (SLT), this role ensures local IT strategies, systems, and operations align with both divisional priorities and the parent company's enterprise standards.
The Senior IT Manager will lead a high-performing IT team, oversee IT service delivery (including ERP, CRM, and manufacturing systems), and ensure cybersecurity, compliance, and system resilience. This is a strategic role for a forward-thinking IT leader who thrives on innovation, collaboration, and enabling business growth through technology.
KEY RESPONSIBILITIES
As the Senior IT Manager, you will:
Partner with business leaders to identify and implement technology solutions that drive competitive advantage, enhance customer experience, and improve operational performance.
Align local IT strategy with the parent company's enterprise architecture, cybersecurity, and digital transformation initiatives.
Lead IT service delivery to support daily operations, including ERP, CRM, manufacturing systems, and end-user technologies.
Lead, mentor, and develop a high-performing IT team by setting goals, conducting evaluations, and supporting professional development.
Manage division-specific IT projects and implementations, ensuring delivery on time and within budget.
Oversee divisional IS tools, databases, and software solutions, collaborating with business leaders to ensure alignment with operational needs.
Coordinate with vendors and IT service providers to optimize system performance and value.
Implement IT policies, monitor compliance, and ensure data security, reporting accuracy, and disaster recovery preparedness.
Analyze divisional processes and recommend IS solutions to improve productivity and operational efficiency.
Provide technical leadership to IT support teams and training for end-users on IS tools.
QUALIFICATIONS
As the Senior IT Manager, you will have:
Essential:
Bachelor's degree in Information Technology, Computer Science, Business, or related field.
Strong experience in IT & IS management, ideally 7-10+ years.
Proven leadership and project management abilities.
Proficiency with enterprise systems, ERP platforms, IT infrastructure, and cybersecurity.
Strategic thinker with strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills with the ability to bridge technical and business needs.
Preferred:
Relevant certifications (e.g., PMP, ITIL, CISSP).
Experience in a manufacturing or managed service provider environment.
Core Competencies & Skills:
Values that align with our culture: Customer Centric, Leadership, Integrity, Family Spirit, Excellence.
Strategic mindset with a vision for innovation and continuous improvement.
Ability to manage multiple priorities and deadlines.
Strong analytical skills and attention to detail.
Effective communicator with the ability to simplify complex IT concepts.
Adaptability to evolving technologies and business environments.
Strong accountability for IT security, compliance, and performance.
Field Support Engineer
Information technology consultant job in Warsaw, IN
Requirement: Onsite support
Responsibilities:
Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.
Assist network support and infrastructure teams with troubleshooting and projects.
Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution.
Aid local hardware support team with printers and shop floor peripherals.
Coordinate application support incidents in the manufacturing plant.
Act as a SPOC for BUIT (Business Team) Local support and external vendors.
Resolve connection issues with weighing scales, including MOXA replacements and network components.
Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.
Test network connectivity changes, including wireless and patching.
Coordinate client application installations and ensure proper functioning.
Liaise with equipment vendors for repair and maintenance.
Provide initial troubleshooting for application issues and coordinate/escalate to resolution.
Support IQOQ testing and technical change control activities.
Mandatory onsite presence 5 days a week.
Qualifications/Skills:
Minimum 5 years of experience in Site IT support and incident management.
Proficient in ITIL process and Service Asset Management.
GxP knowledge is strongly desired.
Knowledgeable in network infrastructure
Ability to work independently and provide off-hours support.
Strong multitasking and coordination skills.
Preferred additional Skills:
Pharma manufacturing experience, with IT Infra knowledge.
MES knowledge is an added advantage.
Cross Team/Dept Coordination.
Familiarity with general Project Management principles
Knowledge of multiple Operating Systems DBs.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
ERP Systems Analyst (Epicor Kinetic)
Information technology consultant job in South Haven, MI
Riveer is implementing Epicor Kinetic, and we're looking for an individual who will support the implementation, optimization, and long-term performance of our new ERP system. This position will play a key role in configuring, maintaining, and advancing Epicor Kinetic across all departments while helping Riveer streamline operations, improve data accuracy, and enable continued growth.
You'll work closely with engineering, production, quality, purchasing, and leadership to build efficient processes and ensure Epicor supports day-to-day operations across the entire company.
This is a full-time position, paid weekly.
Key Responsibilities
Serve as Riveer's in-house Epicor Kinetic expert
Lead or assist with go-live and ongoing optimization
Configure and maintain Epicor modules, dashboards, security, and user accounts
Build, modify, and maintain BAQs, BPMs, dashboards, and SSRS reports
Translate operational needs into ERP workflows that improve accuracy and efficiency
Troubleshoot issues and perform regular data integrity audits
Train users, develop documentation, and support continuous improvement
Partner with engineering, production, quality, purchasing, sales, and leadership to streamline processes
Qualifications
3-5+ years of hands-on Epicor experience (Kinetic preferred)
Experience supporting Epicor implementations, upgrades, or module expansions
Working knowledge of core modules: Job Management, Production, Inventory, Purchasing, Finance
Experience with BAQs, BPMs, DMT, and System Administration
Strong communication skills and ability to train users at all levels
Ability to gather requirements and turn them into practical ERP solutions
Bachelor's degree preferred OR equivalent experience
Preferred Qualifications
SQL or C# for advanced automation or customization
Experience in manufacturing, engineering workflows, or quoting
Familiarity with ISO 9001:2015 or other quality management systems
What We Offer
Medical, dental, and vision insurance, Riveer pays 75% of premium
Simple IRA with company match
Paid time off and holidays
Weekly pay
Free company lunch every Thursday
This job description contains information about the key responsibilities of this position. It is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions. Responsibilities are subject to change.
Riveer does not discriminate based on gender/sex, race, religion, height, weight, color, age, national origin, disability, or any other status covered by federal, state, or local law allowed.
Riveer is an Equal Opportunity Employer.
IT Administrator
Information technology consultant job in South Bend, IN
About
the
Role:
Auto-ApplyIT Administrator
Information technology consultant job in South Bend, IN
About the Role:
The IT Administrator in our durable goods manufacturing company plays a critical role in ensuring the stability, security, and efficiency of our IT infrastructure. This position is responsible for managing and maintaining all hardware, software, and network resources to support seamless manufacturing operations. The IT Administrator will collaborate closely with cross-functional teams to implement technology solutions that enhance productivity and safeguard sensitive data. They will proactively monitor systems to prevent downtime and swiftly resolve any technical issues that arise. Ultimately, this role ensures that our technology environment aligns with business goals and regulatory requirements, enabling continuous operational excellence.
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Administrator or similar role, preferably within a manufacturing environment.
Strong knowledge of network protocols, hardware, and software troubleshooting.
Experience with Windows and Linux server environments.
Familiarity with IT security best practices and compliance requirements.
Preferred Qualifications:
Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA.
Experience with manufacturing-specific software and automation systems.
Knowledge of cloud computing platforms and virtualization technologies.
Strong project management skills and experience leading IT initiatives.
Familiarity with disaster recovery planning and business continuity strategies.
Responsibilities:
Manage and maintain the company's IT infrastructure, including servers, networks, and workstations.
Monitor system performance and troubleshoot hardware, software, and network issues to minimize downtime.
Implement and enforce IT security protocols to protect company data and comply with industry standards.
Coordinate with vendors and service providers for procurement, installation, and maintenance of IT equipment.
Provide technical support and training to employees to ensure effective use of IT resources.
Maintain documentation of IT systems, configurations, and procedures for audit and operational purposes.
Assist in the planning and execution of IT projects that support manufacturing processes and business growth.
Skills:
The IT Administrator will utilize their technical skills daily to configure and maintain network devices, ensuring reliable connectivity across manufacturing sites. Troubleshooting expertise is essential for quickly diagnosing and resolving hardware and software issues to minimize operational disruptions. Security skills are applied to implement firewalls, antivirus solutions, and access controls that protect sensitive manufacturing data. Communication skills are important for collaborating with team members and vendors, as well as providing clear technical support to non-technical staff. Additionally, project management and organizational skills help in planning upgrades and managing IT resources efficiently to support the company's evolving technology needs.
Monday-Friday
Auto-ApplyIT Manufacturing Technician
Information technology consultant job in Portage, MI
The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards.
The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.
Essential duties & responsibilities: (detailed description)
Actively participate in securing and containing the manufacturing environment.
Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software
Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
Education & special trainings:
Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred.
Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
ITIL Foundations certification required
Qualifications & experience:
At least 2 years of experience in the field or in a related area required.
Strong communication and relationship skills.
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Strong critical thinking / problem solving skills
Experience with IT systems in a manufacturing and R&D environment is preferred.
Physical & mental requirements:
Works independently without supervision.
Strong team player.
Works effectively with cross-departmental teams.
Excellent oral and written communication skills.
Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
#LI-BB1
IT Lead, BC Dynamics/Administrator
Information technology consultant job in Elkhart, IN
IT Lead, BC Dynamics Administrator Boyd Corporation is looking for an experienced IT Lead and Administrator for its Microsoft Dynamics 365 Business Central ERP system. They will be a servant leader for the Microsoft Dynamics 365 Business Central team and work with and through an international team of IT resources and consultants.
This person will be responsible for maintaining and extending the functionality of our Microsoft Dynamics 365 Business Central ERP instance. The Microsoft Dynamics 365 Business Central Lead Analyst's role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Microsoft Dynamics 365 Business Central Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Microsoft Dynamics 365 Business Central system investments.
Essential Job Responsibilities
* Mentor, coach and assist other Dynamics Analysts with Dynamics systems and processes
* Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
* Lead design sessions in improving Microsoft Dynamics 365 Business Central usage for the purpose of enhancing business processes, operations, and information process flow.
* Serve as primary systems administrator for the Microsoft Dynamics 365 Business Central ERP system.
* Update/coordinate system configuration changes to enable new processes.
* Collaborate in the planning, design, development, and deployment of changes and enhancements to the Microsoft Dynamics 365 Business Central system.
* Prepare and deliver reports, recommendations, or alternatives that help address business needs from the ERP system.
* Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
* Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
* Provide Microsoft Dynamics 365 Business Central orientation and training to end users.
* Perform other duties as assigned.
Required Qualifications
* Minimum of a Bachelor Degree in Computer Science, MIS or equivalent with 5-7 years of related experience.
* Extensive experience with the Microsoft Dynamics 365 Business Central ERP system.
* Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
* Experience in discrete manufacturing environment preferred.
* Demonstrated project management skills.
* Travel may be required for business purposes. If so, the employee must have a valid driver's license issued by the state / country in which they work and a satisfactory driving record.
* Demonstrated analytical, written and oral communication skills.
* Ability to work well under pressure.
Preferred Skills and Experience
* Strong attention to detail with a focus on quality at all times.
* Strong verbal and written communication skills.
* Good analytical and decision-making skills
* Strong organization and time management skills with the ability to prioritize work based on business needs.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
* Ability to work under time constraints with changing priorities under minimal supervision.
* Must be able to follow directions and work in a team environment.
* Knowledge of common techniques for material handling
* Previous manufacturing experience
Company Overview
Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.
Additional Information
This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.
Location: Grand Rapids, Gaffney, Elkhart
All Job Posting Locations (Location)
Elkhart, Grand Rapids
Remote Type
On-Site
EEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Manufacturing Technician
Information technology consultant job in Portage, MI
The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards.
The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.
Essential duties & responsibilities: (detailed description)
Actively participate in securing and containing the manufacturing environment.
Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software
Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
Education & special trainings:
Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred.
Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
ITIL Foundations certification required
Qualifications & experience:
At least 2 years of experience in the field or in a related area required.
Strong communication and relationship skills.
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Strong critical thinking / problem solving skills
Experience with IT systems in a manufacturing and R&D environment is preferred.
Physical & mental requirements:
Works independently without supervision.
Strong team player.
Works effectively with cross-departmental teams.
Excellent oral and written communication skills.
Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
#LI-BB1
IT Support Tech
Information technology consultant job in Covert, MI
A large manufacturing client in Covert, MI is looking for 2 IT support technicians to join their team to help set up a new office location. These individuals will be responsible for setting up Windows computers, which consists of imaging the computers, installing proper software, and connecting the computers to a printer.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
2+ years of previous IT support experience
Experience resolving hardware and software issues
Experience setting up new computers/ imaging a computer
Ability to pass an EXTENSIVE bg check and drug test
It Desktop Support Technician - 1463826
Information technology consultant job in Chesterton, IN
Job Description
An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff.
Job Role - Desktop Support Technician
Job Summary
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Qualifications:
Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
IT Support Technician
Information technology consultant job in La Porte, IN
Job Details Holsum of Fort Wayne LaPorte - La Porte, IN Full Time High School Up to 10% 1st Information TechnologyDescription
We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person.
Key Responsibilities
Provide first-level technical support for hardware, software, and connectivity issues.
Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones.
Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations.
Address basic network connectivity problems (Wi-Fi, VPN, etc.).
Log and track all support requests in the IT ticketing system.
Follow documented procedures for issue resolution and escalation.
Maintain clear and professional communication with users during issue resolution.
Escalate unresolved or complex issues to other members in IT.
Qualifications
Qualifications
Required:
High school diploma or equivalent.
Strong communication skills and a customer service mindset.
Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365.
Preferred:
6 months to 1 year of experience in a help desk or desktop support role.
Industry certifications such as CompTIA A+, Network+, or similar.
Coursework or a degree in Information Technology, Computer Science, or a related field.
Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues.
Work Environment & Schedule
Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance).
Position may require occasional lifting of equipment (up to 50 lbs).
Typical business hours with flexibility based on support needs.
On-call availability required as part of a rotating schedule, including evenings and weekends as needed.
#lbmanagement
System Integrator (Einfochips Inc.)
Information technology consultant job in Saint Joseph, MI
What You Will Do:
Ensure all project development activities are executed on time, meeting defined cost, quality, and performance targets in alignment with project plans.
Take ownership of system-level trade-offs involving design, cost, quality, and timelines, ensuring sound technical decisions for issue resolution within defined project and product guardrails.
Lead and facilitate technical design reviews, collaborating with subsystem teams, V&V strategists, project leaders, and architecture SMEs to ensure alignment with architectural and product guidelines.
Drive end-to-end system validation using predictive validation methodologies across concept, design, and product validation phases.
Partner cross-functionally to ensure project execution excellence and adherence to engineering standards.
What We Are Looking For:
Bachelor's or master's degree in electrical engineering or a related technical engineering discipline.
Minimum 5+ years in system integration, product validation & verification, and root cause analysis.
At least 2+ years in project management and project risk tracking.
Minimum 1+ year managing supplier part change notifications.
Strong analytical, communication, and leadership skills with the ability to collaborate across technical teams.
Proven ability to balance multiple priorities while maintaining focus on quality and timely delivery.
What's In It for You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Work Arrangement Fully On-Site: Must be able to travel to an Arrow Client office location as requested by Arrow Client leadership.
Location: Complete On-Site at St. Joseph,MI.
About eInfochips
eInfochips, an Arrow company (Fortune #154), is a leading global provider of product engineering and semiconductor design services. A rich history of over two decades, with over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. eInfochips has strategic technology partnerships with Qualcomm, NVIDIA, NXP, Analog Devices, Texas Instruments, Amazon, Microsoft and Google to name a few. Along with Arrow's $38B in revenues, 22,000 employees, and 345 locations serving over 80 countries, eInfochips is primed to accelerate connected products innovation for 150,000+ global clients. eInfochips acts as a catalyst to Arrow's Sensor-to-Sunset initiative and offers complete edge-to-cloud capabilities for its clients. Please visit ****************** for our portfolio of product engineering services across various industries & verticals.
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
Annual Hiring Range/Hourly Rate:$60,900.00 - $99,000.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:US-MI-St Joseph, Michigan (Whirlpool Corporation)
Time Type:Full time
Job Category:Engineering ServicesEEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Auto-ApplyIT Services Intern
Information technology consultant job in Goshen, IN
The IT Services Intern is familiar with and performs a variety of daily PC and printer installation and support tasks within the Information Services Department. Provides staffing backup for the Service Desk completing basic functions. Provides assistance to and works closely with PC Technicians II, Senior PC Technicians, Systems Administrator, and System Analysts as needed.
Position Qualifications
Minimum Education: High School Diploma.
Preferred Experience: Working knowledge of mathematics, statistics, mini and personal computers. Completion of basic Windows and Office classes or equivalent desired. Experience with using, training, and troubleshooting Microsoft products (Office 2007, 2010,2013,2016, Office365, Windows 7 and Windows 10). Operations experience, with a strong preference for MEDITECH products desired.
Certifications Preferred: Prefer a valid driver's license with a demonstrated good driving record, but not required to be considered for employment.
Competencies:
Effectively applies technical knowledge to solve a range of problems
Develops solutions to problems that cannot be solved using existing methods or approaches
Is sought out to provide advice or solutions in his/her area of expertise
Keeps informed about current developments in his/her area of expertise
Strong communication skills
IT User Support Intern
Information technology consultant job in Goshen, IN
Job Description
The IT User Support Intern will be part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include:
Responsibilities:
Follow documented operating procedures and customer service guidelines for Help Desk support.
Receive, process, and respond to Help Desk tickets received from the ticketing system.
Effectively troubleshoot and solve desktop hardware and software issues.
Provide support and troubleshooting for Everence employees' requests while establishing issue priorities and expediting resolutions.
Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned.
Assist Help Desk with asset management.
Eliminate and/or recycle outdated equipment and software.
Qualifications:
Currently pursuing a bachelor's degree in computer/information technology or other relevant focus
Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities
Highly organized, disciplined in time management, and possess a sense of urgency
Ability to identify and solve problems effectively
Interest in IT aspects and ability to pick up technical concepts quickly
Ability to lift up to 20 pounds and move equipment
Hours: Part-Time during the Spring and Full-Time during the Summer
Location: Goshen, IN
Please attach a cover letter in the process of applying for this position.
Surveillance Systems Engineer 1
Information technology consultant job in South Bend, IN
Responsible for the installation, maintenance, and repair of all Surveillance equipment at the Four Winds Casinos.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
Installation and Maintenance of all Analog/IP Cameras, DVR/NVR, Surveillance Workstations, and Monitors.
Wiring, labeling, and installing connectors on various types of cabling and cross connect panels.
Consults with a Systems Engineer II and above on specific tools and materials needed for assigned projects.
Adheres to preventative maintenance programs designed to minimize system failures.
Maintains surveillance system devices by supporting workstations, decoders and cameras within the system.
Inspects wiring to all surveillance equipment, identifying and correcting any potential problems or hazards.
Candidate must be able to communicate such discrepancies effectively to leadership.
Documents and reports inventory of equipment and supplies to ensure spare equipment is on hand at all times.
Attends regularly scheduled departmental meetings.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Ability to maintain a neat and organized workspace, to include Surveillance Storage Spaces and IDF Closets located throughout each property
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED) required.
1-year casino surveillance technical experience, or Two (2) year degree in a related field (Electronics, Electrical or Network engineering) or military electronics training is preferred.
Must successfully complete Dallmeier Systems training program within 6 months of hire or transfer date.
SPECIAL QUALIFICATIONS:
Knowledge of, and experience with, closed circuit television equipment preferred.
Must possess excellent technical and communication skills.
Experience in gaming surveillance technology, and knowledge of cabling standards is preferred.
This position requires a Level 2 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret the most complex of documents, such as Technical Reports, Schematics, and CAD drawings. Ability to respond to common inquiries, complaints from guests or regulatory agencies. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference. Ability to proficiently understand and utilize Ohm's Law.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to leverage technical expertise to fully understand and meet the Surveillance department's technical and reporting needs and requirements. Ability to develop and maintain a strong relationship with Surveillance department staff. Ability to communicate technical information to non-technical personnel. Ability to specify and develop queries/reports using a range of software. Ability to think logically and follow detailed instructions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
The employee is sometimes required to work in high, precarious places.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly exposed to danger of electrical shock.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.
IT Technician
Information technology consultant job in Burns Harbor, IN
Job DescriptionJoin a growing automotive group with over 111 years of history. At the Graff Automotive Group, we're committed to innovation, community, and excellence. We're looking for a skilled IT Technician to support our multi-dealership campus , ensuring that our technology systems are secure, efficient, and aligned with the needs of our business and team members The IT Technician will install, maintain, and support computers, networks, and systems across the Graff Auto Campus. This role requires a proactive problem solver who can manage day-to-day support requests while maintaining compliance with IT policies and security protocols.You'll collaborate closely with dealership staff, the Group IT Team Lead, and IT Director to ensure smooth operations across multiple stores and departments.Key Responsibilities
Serve as the on-site technical resource for assigned location(s), following direction from IT leadership.
Ensure compliance with company IT policies and security standards.
Set up, maintain, and troubleshoot workstations, printers, routers, and other peripherals.
Deploy and configure software to meet operational requirements.
Provide user guidance and support for hardware, software, and new equipment.
Monitor and maintain network performance and security.
Schedule and execute system upgrades with minimal disruption to dealership operations.
Diagnose and resolve hardware/software issues efficiently, documenting all work performed.
Maintain accurate records of IT inventory, repairs, and maintenance schedules.
Collaborate with vendors and end users to resolve technical issues and fulfill equipment needs.
Qualifications
Proven experience as an IT Technician or in a similar support role.
Experience in a help desk or multi-location support environment.
Familiarity with Dealership Management Systems (DMS) and automotive OEM software is a plus.
Strong knowledge of Windows 11 and Microsoft Office 365; GSuite familiarity is a plus.
Understanding of internet security, data privacy, and network fundamentals.
Excellent troubleshooting, communication, and documentation skills.
Strong organizational and time management abilities.
Must be able to occasionally travel between locations within the Graff Auto Campus.
Why Graff?
Be part of a team-oriented organization built on integrity and innovation.
Work within a state-of-the-art, multi-brand automotive campus.
Competitive pay and benefits package.
Opportunities for growth and professional development within a trusted family-owned group that's been serving customers since 1914.
Technical Support Engineer
Information technology consultant job in South Bend, IN
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.75/Hour
IT Technician
Information technology consultant job in Valparaiso, IN
Job DescriptionDescription:
The IT Technician has the responsibility to provide daily support of the
company's system wide hardware and software. Specific duties include but are not limited to the
technical support of store and device peripherals, networks, point of sale devices and
telecommunications. Telecommunication includes but is not limited to broadband connections
and network cabling.
General Purpose: To provide our customers with total satisfaction by offering competitively
priced, high-quality products and services in a clean, safe, and friendly environment. To serve
our community through volunteerism and produce a return on assets which will assure the future
prosperity of our employees and our company. To be an ambassador of our “Living Brand” by
building relationships with our customers.
Role Qualifications:
Bachelor's Degree or the equivalent combination of experience and education.
Dependable transportation
Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary
Position Responsibilities:
Builds Relationships
Promotes Living Brand
Serves as Product Brand Advocate
Adheres to company approved accounting procedures
Promotes Company's mission statement
Fosters Company Culture
Acts as company liaison and negotiates best pricing with vendors and contractors
Seeks, promotes and implements “Best Practices”
Responsible for supporting and understanding our end user's technical requirements
Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
Responsible for supporting and understanding the telecommunication needs of the company
Responsible for supporting and understanding the Point of Sale needs for the company
Responsible for supporting and understanding the computer and device peripherals for the company
Responsible for the safety, maintenance, and security of IT assets and resources
Stage computers and other hardware devices for company needs
Responsible for the installation and maintenance of security camera systems at all Family Express locations.
Upgrade software and hardware as needed
Other duties as assigned in the responsibility matrix
Requirements:
Essential Skills and Experience:
Situational Awareness
Strong analytical and reasoning skills
Ability to work independently
Ability to ensure issues are resolved the “first time”
Time management, the ability to organize and manage multiple priorities with sense of urgency
Excellent interpersonal and highly effective communication skills
High performance team building and strong team player
Commitment to company mission and values
Intermediate mathematical skills
Constructively deals with conflict
Adaptability, flexibility and receptive to change
Effective decision making based on sound judgment and reasoning
Have a basic understanding of networking, routing and its components
Knowledgeable and proficient in Microsoft operating systems and products
Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.)
Knowledgeable and proficient in computers and its components
Nonessential Skills and Experience:
Bachelor's Degree in Computer Science or the equivalent combination of experience and education.
Previous Information Technology retail experience. Preferably convenience stores.
Reporting To This Position: No direct reports
Physical demands and work environment:
Physical Demands: While performing the duties of this job, the associate is required to
stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance,
stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or
move up to 50 lbs. Specific vision abilities required by the job include close vision,
distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment: Must have flexibility to work all shifts, all days of the week, when
necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute
intervals. Exposure to dirt, dust and cleaning solvents.
IT Systems Engineer (MSP Experience a Plus)
Information technology consultant job in Valparaiso, IN
The Systems Engineer is a vital member of the services team and is a key contributor at every level of our professional services and managed services delivery. The Systems Engineer serves as the highest-level subject matter expert for clients' IT environments. The Systems Engineer maintains client uptime and improves their IT environments through effective monitoring, maintenance, problem identification and resolution activities. The role of the Systems Engineer is challenging and rewarding, requiring a strong and vast technical skill set, along with business acumen and impeccable interpersonal skills.
Pre-Sales Responsibilities
Assist in the review of Requests for Bid & Requests for Proposal
Lead and contribute to assessments of the clients' technical environments, physical review, documentation of the IT assets, and participation in onsite interviews and walkthroughs. The Engineer must analyze the data collected and produce a detailed technical document that outlines the client environment with our technical recommendations.
Participate in phone conferences, in person meetings, validation, and proposal meetings with the Account Management team.
Scope and generate technical project plans, defining steps necessary for successful project completion and defining project milestones/timelines.
Technical Responsibilities
Drive IT engineering projects by participating in the planning of IT architecture and design.
Maximize projects by integrating communication, architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
Improve productivity through in-depth new product evaluations and develop resolutions to issues during implementation.
Maintain product and service quality by assisting in the development and documentation of technical standards.
Ensure successful project completion by documenting and implementing approved procedure methods.
Increase capabilities through the design of protocol compatibility standards, enhancements and implementation and improvement recommendations.
Optimize and configure the existing environments by planning and working on projects, systems, and issues of medium to high complexity.
Support tiers across the organization during program implementations by providing escalated troubleshooting and issue resolution.
Enhance efficiency by serving on one or more projects simultaneously as a project team lead.
Guide and mentor team members.
Mitigate risks by complying with all industry-specific regulations and approaching every project with a security mindset.
Requirements
Required Experience: ·
Three or more years of relevant IT engineering experience.
Experience in TCP/IP, IPSec and Network Automation.
Expert in related industry specifications and standards for IEEE, ANSI and the OSI model.
Expert knowledge of Windows Server administration and configuration
Advanced knowledge of network troubleshooting, design, devices, appliances, architecture, protocols, and topology.
Experienced in using internal and vendor ticketing and software tools.
Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment.
Knowledgeable of Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
Effective written and spoken English communication skills with all levels of an organization.
What Will Put You Ahead:
10+ years of IT experience
5+ years of working for a Value-Added Reseller or Managed Service Provider
Cloud Experience (Microsoft 365, Azure, AWS)
Expertise in Aruba, Fortinet, Meraki technology stacks
Your Education:
Bachelor's degree in computer science, electrical engineering or a related field, or an equivalent combination of education, training, and experience (required).
Industry or vendor-specific certification and training, such as Microsoft, Cisco, Aruba, or Fortinet (preferred).
Salary Description 75,000 - 100,000 DOE
Systems & Network Administrator
Information technology consultant job in Elkhart, IN
Job Details Elkhart Corporate - Elkhart, IN 4 Year Degree $70000.00 - $75000.00 Salary/year NegligibleDescription Overview
The Systems & Network Administrator will play a critical role in supporting Surf Internet's IT infrastructure. Reporting to the Director of IT, this role will manage core enterprise platforms, administer secure access tools, and maintain reliable office network operations. The administrator will also serve as an escalation point for IT Support Specialists, ensuring systems and services remain secure, compliant, and optimized for company growth.
Reports To: Director of IT
Department: IT
Job Status: Exempt
Responsibilities:
Enterprise Systems & Application Support
Partner with internal SMEs to support:
MBS (OSS/BSS) - operational support system/business support system
Sitetracker - fiber construction project management
NetSuite - ERP system
Act as primary administrator for:
Call Center solution (currently Intermedia, migrating to a new platform)
Okta - identity and access management
NinjaOne - endpoint management and patch compliance
Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive, Intune licensing & policies
Zero Trust / Security Access
Administer and support Cloudflare ZTNA for secure access to company resources.
Work with Surf's IT security arm to ensure access and identity policies are built in compliance with company security standards.
Support log forwarding and ingestion into Surf's SIEM for monitoring by the managed SOC.
Collaborate with the network team to onboard and maintain network device logs within the SIEM.
Troubleshoot secure access issues and adjust policies as needed.
Network Administration (Corporate Offices)
Manage and maintain office networks, including:
Firewalls, switches, routing, and wireless infrastructure
VPN or secure remote access solutions
Monitoring and troubleshooting connectivity issues
Ensure redundancy, performance, and uptime across office environments.
Support & Collaboration
Serve as an escalation point for IT Support Specialists in troubleshooting complex issues.
Provide Tier 2/3 support for end-user systems and applications.
Support cross-functional teams with ad hoc IT projects and integrations.
Maintain accurate system and network documentation
Qualifications
Qualifications
3+ years of systems and/or network administration experience.
Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).
Experience with identity management platforms (Okta preferred).
Strong knowledge of patching, endpoint management, and access controls.
Network troubleshooting and administration experience (firewalls, switches, Wi-Fi, VPN).
Familiarity with SIEM platforms and log ingestion practices.
Excellent troubleshooting, documentation, and communication skills.
Preferred
Experience with ERP, OSS/BSS, or project management systems.
Familiarity with call center solutions.
Certifications such as CompTIA Network+, Microsoft 365 Administrator, or Okta Administrator.