Information technology consultant jobs in Traverse City, MI

Job title: IT Field Technician Duration: 12+ months Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Rochester, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

TITLE: Head of IT Support (Governance, Security, and Planning) DEPT: Information Technology The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.

Job Description - IT Contract Specialist Contract Length: 5 months (with possible extension) Schedule: Monday-Friday Hours: 8:00 AM - 5:00 PM Position Overview- We are seeking an experienced IT Contract Specialist to support a healthcare system's contract mapping and negotiation process for 700-800 applications. This remote position requires local candidates who can attend occasional onsite meetings in Southeast Michigan. Key Responsibilities - Review, amend, and negotiate contracts related to IT applications used by Ascension Health Map and manage contract data for 700-800 software and application vendors Collaborate with legal, IT, and procurement teams to ensure accurate documentation and compliance Interpret and apply medical and technical terminology within contracts Track contract lifecycles, renewals, and updates as needed Required Skills And Experience - 2-3 years of experience in contract review and negotiation Proficiency in medical and technical acronyms/terminology Strong attention to detail and organizational skills Excellent communication and stakeholder management Required Education - Bachelor's degree in Business Administration, Information Systems or Supply Chain Management required. Preferred Qualifications - 5+ years of contracts experience Prior experience with IT contracts or healthcare technology vendors

The Part-Time IT Coordinator supports basic on-site information technology operations for our U.S. manufacturing facility. This position focuses on maintaining local hardware, assisting employees with basic technical issues, and coordinating with the parent company's central IT team in Germany for system configurations, security, and network management. The ideal candidate is a motivated self-starter who enjoys problem-solving, takes initiative, and can work independently while following established IT procedures. Key Responsibilities: • Serve as the first point of contact for on-site employees regarding basic IT support needs, including hardware, connectivity, and user access issues. • Perform basic troubleshooting for desktops, laptops, printers, and other peripherals. • Coordinate equipment setup and replacement (with configurations handled by central IT in Germany). • Maintain an inventory of hardware, accessories, and consumables (e.g., printers, cables). • Manage user account requests and password resets per established IT policies. • Liaise with the global IT department to ensure alignment with corporate security and network standards. • Support new employee onboarding from a technology perspective (hardware distribution, system access coordination). • Document and track IT support requests and resolutions. • Ensure data privacy and security procedures are followed according to company and parent-company guidelines. Qualifications • Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. • 1-3 years of hands-on IT support experience in a small-to-medium business environment. • Basic knowledge of Windows operating systems, Microsoft 365, and network connectivity fundamentals. • Strong communication and organizational skills with the ability to work independently. • Experience supporting manufacturing or industrial environments a plus. • Reliable, self-motivated, and able to manage tasks efficiently with minimal supervision. Work Environment: On-site position located at Rosler Metal Finishing USA, LLC, Battle Creek, MI. Standard office and manufacturing environment; may involve occasional movement of IT hardware or peripherals (up to 50 lbs). Compensation & Benefits: Part-time, hourly position (15-20 hours/week). Competitive hourly rate commensurate with experience. Eligible for limited company benefits in accordance with part-time policy. 📍 Location: Rosler Metal Finishing USA | Battle Creek, MI 📩 To apply email: ********************* 💻 Learn more about Rosler: *************************

Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.

Pay Rate: $35-$38/hr Key Responsibilities: Video Production: Assist in leading the end-to-end video production process, including planning, shooting, editing, and delivering high-quality content for internal and external audiences. Operate and maintain current studio space and video, lighting, and audio equipment to ensure flawless production. Uphold brand standards across all video assets while acting as a subject matter expert for audiovisual solutions across the organization. Executive Leadership Support: Partner directly with executive leadership to deliver professional video and event communications. Provide high-touch, white-glove technical support during town halls, board meetings, and leadership presentations. Deliver training sessions for VIPs, C-suite administrators, and communications staff to enhance proficiency in video and collaboration tools. Virtual Hybrid Events: Produce, manage, and troubleshoot livestreams, hybrid events, and Microsoft Teams meetings of varying scale and complexity. Oversee audiovisual, prepost-production, and IT support for events ranging from small team sessions to global company-wide gatherings. Collaborate with stakeholders to deliver seamless live and recorded experiences.IT Technical Support (as needed) Provide supplemental IT assistance for VIP users, ensuring swift resolution of hardware, software, and audiovisual challenges. Partner with IT teams to support Macs, PCs, mobile devices, M365 applications, conferencing systems, and connectivity solutions.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure. **Role** Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required. **Key responsibilities** - Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support. - Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots). - Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity. - Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP. - Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues. - Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting. - Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current. - Maintain accurate ticket updates, asset records, and quick guides for recurring issues. - Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work. **Requirements** - 2-4+ years in IT support/help desk/desktop support. - Strong Windows workstation support; printer/plotter setup and troubleshooting experience. - Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics. - Office 365 support experience; user/account/application troubleshooting. - Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice). - Clear, patient communication; ability to work independently on-site. - Able to lift/move typical IT gear (monitors/printers) 50LB - **Certifications** - Required: CompTIA A+ (or equivalent experience). - Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD. **Nice to have** - Basic scripting (PowerShell) for repeatable tasks. - Experience with CAD peripherals/environments; driver/package deployment familiarity. - ITIL/CompTIA A+/Network+ helpful but not required. **Success measures** - Ticket SLA adherence and first-contact resolution. - User satisfaction/CSAT at Harper. - Uptime/readiness of printers/plotters and CAD workstations. - Accuracy of on-site inventory and asset records. - Quality/coverage of documentation and ticket notes. **Work conditions** - On-site at Harper; occasional short trips to nearby buildings. - Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable). Reports to: IT Manager

About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.

Contract Length: 12-Month Contract Pay Rate: $38.00-$43.00/hour (W2) Work Split: 70% operational support / 30% project work We are seeking a Systems Administrator to support enterprise content management, publishing, and engineering systems in a manufacturing environment. This role blends hands-on system administration and troubleshooting with project-based work, including system upgrades, integrations, and data migrations. The ideal candidate is detail-oriented, technically curious, and comfortable working across multiple systems and vendors. Key Responsibilities System Administration & User Support Manage user accounts, permissions, and access across multiple systems Support platforms such as Windchill, Parts Publisher, Arbortext Editor, WorldServer, Language Weaver, WebView/Customer Portal, Titania, and LinkOne Perform Tier 1 troubleshooting for access issues, publishing errors, downloads, searches, and system connectivity Handle license management, including procurement, renewals, payments, and vendor contract updates Create and manage internal and external support tickets and follow through to resolution Project & Upgrade Support Support major system initiatives including Windchill upgrades, system consolidations, and conversion projects Coordinate system downtime with users and vendors Assist with testing, UAT, validation, and documentation for upgrades and enhancements Support publishing tools and workflows, including new language support and translation testing Assist with data migrations, content conversions, and system integrations Vendor & Stakeholder Management Act as a point of contact for vendors such as PTC, RWS, Hitachi, Oberon, and others Manage vendor communications, tickets, documentation, and onboarding materials Support compliance documentation including MSAs, SSO templates, and forms Reporting & Documentation Generate and maintain system usage reports, user analytics, and performance metrics Maintain system metadata, configurations, and publishing rules Create and update user guides, documentation, and process instructions Required Qualifications 3-5 years of Systems Administrator experience or similar IT support role Experience with user management, system configuration, licensing, and troubleshooting Strong ability to research issues, document findings, and resolve problems independently Experience creating and managing support tickets and working with vendors Comfortable supporting multiple enterprise systems simultaneously Strong communication and organizational skills Preferred Experience Experience supporting PLM, CMS, publishing, or content management systems Familiarity with Windchill or similar enterprise platforms Experience supporting system upgrades, migrations, or integrations Exposure to manufacturing or engineering environments Work Environment & Fit Hybrid-onsite role requiring 4 days per week on-site in Milwaukee, WI Best suited for someone who enjoys hands-on system support, troubleshooting, and project coordination Ideal for candidates comfortable working across IT, engineering, publishing, and vendor teams

We are seeking a highly skilled and experienced Enterprise IT Architect to join our dynamic team. The ideal candidate will have 5-10 years of experience in IT architecture, a bachelor's degree in Computer Science, Information Technology, or a related field, and a proven track record of designing and implementing comprehensive IT solutions. The Enterprise IT Architect will be responsible for aligning IT strategy with business goals, designing scalable and secure IT infrastructures, and ensuring the successful integration of new technologies within the enterprise. The role is fully onsite Monday- Friday: Sterling Heights, MI/ Warren, MI but may require occasional travel to other company locations or client sites. Key Responsibilities: - Collaborate with senior management and stakeholders to understand business objectives and translate them into IT strategies and solutions. - Develop and maintain an enterprise architecture framework that aligns IT initiatives with business goals. - Design, document, and implement IT infrastructure and application architectures that meet business needs. - Ensure scalability, security, and efficiency of the IT architecture. - Evaluate and recommend new technologies and tools to enhance the IT landscape. - Oversee the integration of new technologies into existing systems, ensuring seamless interoperability. - Manage and coordinate with various IT teams to implement solutions across the enterprise. - Establish and enforce IT policies, standards, and guidelines to ensure compliance with regulatory requirements and industry best practices. - Monitor and ensure the integrity and security of enterprise IT systems. - Act as a liaison between IT and business units, ensuring clear communication and understanding of IT capabilities and limitations. - Provide technical leadership and guidance to project teams, ensuring alignment with architectural standards. - Monitor the performance of IT systems and infrastructure, identifying areas for improvement. - Implement best practices for system performance, reliability, and scalability. - Maintain comprehensive documentation of IT architecture, including system configurations, processes, and integrations. - Prepare and present reports on IT architecture performance, project progress, and strategic initiatives to senior management. Qualifications: Education: - Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., TOGAF, ITIL, CISSP) is a plus. Experience: - 5-10 years of experience in IT architecture, with a strong background in designing and implementing enterprise-level IT solutions. - Demonstrated experience in strategic IT planning, technology integration, and governance. Technical Skills: - Proficiency in enterprise architecture frameworks and methodologies (e.g., TOGAF, Zachman). - Strong knowledge of cloud computing, virtualization, networking, and cybersecurity. - Experience with enterprise applications and platforms (e.g., ERP, CRM, databases). Soft Skills: - Excellent analytical, problem-solving, and decision-making skills. - Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. - Proven leadership abilities and experience in managing cross-functional teams. Preferred Qualifications: - Professional certifications in relevant technologies or frameworks. - Experience in specific industry sectors relevant to the organization. - Familiarity with agile methodologies and project management tools. Work Environment: - Flexibility to work outside regular business hours as needed for project deadlines or critical issues -Competitive salary (Based on experience) -Paid time off -Health, dental, and vision insurance -410k -Professional development and training opportunities

We are seeking a highly skilled and proactive Systems Administrator to manage and evolve our hybrid infrastructure spanning on-premises servers, cloud-based environments, and 15 locations. This role is critical in ensuring high availability, security, and performance across our IT systems while supporting a growing internal development team and scaling business needs. Responsibilities Infrastructure & Operations · Administer and maintain Windows Server environments (AD, DNS, DHCP, GPO) · Manage Azure infrastructure: VMs, storage, networking, and backups · Maintain system patching, imaging, and configuration baselines · Oversee backup/DR systems and strategies (on-prem + cloud) · Manage monitoring and alerting tools for performance and uptime · Document infrastructure, standard operating procedures, and operational runbooks Security & Compliance · Implement and enforce system hardening, least privilege, and RBAC practices · Support Conditional Access, and MFA · Work with team to address vulnerabilities and audit findings · Enforce compliance efforts (e.g., password policies, account reviews) · Update asset inventory Collaboration & Support · Act as Tier 3 escalation point for complex issues · Support internal team with environments, networking, and deployments · Provide general IT Support to team as needed · Participate in IT projects: migrations, upgrades, new site rollouts · Mentor junior admins and support staff; advocate best practices Requirements Must-Have: · 5+ years experience in a systems administration role · Strong knowledge of Windows Servers and Active Directory · Experience with Azure infrastructure and hybrid environments · Familiarity with Group Policy · Experience with backups (Veeam, Azure Backup, etc.) · Strong knowledge of VMWare · Excellent troubleshooting and documentation skills · Experience with IIS · Experience with Microsoft SQL Server Nice-to-Have: · Exposure to M365 administration (Exchange, Teams, SharePoint) · Familiarity with identity tools (Entra ID, conditional access) · Networking fundamentals (VLANs, firewalls) · Familiarity with MDM's (AirWatch, Intune, Soti) · Familiarity with Cisco Switches Soft Skills: · Strong ownership mindset and initiative · Ability to juggle multiple projects and support tasks · Excellent communication and collaboration skills Certifications (Preferred but not required): · Microsoft Certified: Azure Administrator Associate (AZ-104) · CompTIA Security+ · MCSA/MCSE (legacy OK if recent experience aligns)

Job Description:- Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation What will make a candidate stand out Experience with ticketing systems (Service Now, Smart IT, IT connect etc.) Experience working with executives Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP Experience performing remote control of PCs and video conferencing knowledge SCCM experience Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

NextPlay Jobs is looking for a Network Administrator for a growing organization located in Grand Rapids. This is a hands-on role supporting a multi-site environment with a mix of end-user support, server/network administration, and endpoint management. The right person will be comfortable jumping between help desk needs and systems-level projects, with a strong focus on uptime, security, and continuous improvement. Position Summary: The Network Administrator will oversee daily IT operations and help evolve the organization's infrastructure (implement ITIL). This role blends tiered user support with administration of servers, domains, backups, and network performance. You'll work closely with internal teams and vendors to keep systems stable, secure, and scalable as the business grows. Key Responsibilities: End-User Support / Help Desk Serve as the primary technical resource for employees across office and field locations. Troubleshoot and resolve hardware/software issues on Windows, mac OS, and mobile devices. Set up and maintain desktops, laptops, docks, monitors, printers, and related peripherals. Support remote staff with connectivity and device troubleshooting. Communicate status updates and project progress to management and stakeholders. Coordinate with vendors as needed for repairs, licensing, and escalations. Systems & Network Administration Administer domains, user identities, access controls, and profiles within Active Directory / similar tools. Maintain databases and system platforms; ensure reliability, integrity, and access continuity. Manage backup operations, endpoint security tools, and user-support platforms. Monitor network performance, identify trends, and implement improvements. Evaluate new technologies and recommend infrastructure upgrades. Server & Endpoint Management Perform regular server maintenance including patching, imaging, OS upgrades, and backups. Manage RMM/endpoint tools (NinjaOne or comparable platforms) for monitoring and automation. Deploy, configure, and update applications on user machines. Ensure endpoint compliance with internal IT and security standards. ITIL / Service Management Practices Follow ITIL-aligned processes for incident, problem, and change management. Keep asset and configuration records updated in the CMDB. Assist in root-cause analysis and post-issue documentation. Support service metrics such as SLAs, response times, and operational KPIs. Partner with leadership to improve support quality and user experience. Required Qualifications Demonstrated experience in network administration plus hands-on help desk support. Strong knowledge of Windows Server, Active Directory, and mixed OS environments. Experience with endpoint management / RMM tooling (NinjaOne preferred). Familiarity with ITIL concepts and structured service management. Solid troubleshooting skills, clear communication, and customer-first mindset. Preferred Certifications - ITIL Foundation (or higher) CompTIA Network+ Microsoft Certified: Azure Administrator Associate Cisco CCNA Physical Requirements Ability to lift and move up to 50 lbs occasionally. Comfortable performing device installs and minor equipment adjustments. Must be able to sit, stand, bend, kneel, and work in varied positions for extended periods.

About Us Contemporary Amperex Technology Kentucky (CATK) is the US battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in research, development and manufacturing of battery energy storage system for vehicles, grid scale, and maritime applications. In 2024, CATL accounts for over 37% of global EV battery installed capacity. CATL has been the largest battery manufacturer in the world for the last 7 years. The Company is committed to providing cutting-edge solutions for global new energy applications. Our Vision Strive to be a global premier innovative technology corporation, deliver excellent contribution to green energy resolution for mankind, and provide a platform of pursuing the spiritual and material well-being for employees! Job Overview: To better serve the global auto industry electric vehicle trend in the United States, CATL, through its U.S.-based subsidiary, CATK, is seeking a talented and experienced IT Systems Engineer with special focus on the corporate systems to join our local team. As an IT Systems Engineer at CATK, you will play a key role in integrating and optimizing enterprise systems such as ERP, OA, SRM, WMS, QMS, and others. You will be responsible for demand analysis, system design, implementation, troubleshooting, and performance optimization. Additionally, you will oversee the construction, maintenance, and support of operation systems and mobile applications, providing technical expertise and ensuring seamless functionality. Essential Functions: Lead the demand analysis, scheme design, and implementation promotion of ERP, OA, SRM, WMS, QMS, and other enterprise systems to meet business requirements and enhance operational efficiency. Troubleshoot and optimize performance of ERP, OA, SRM, WMS, QMS, and other systems to ensure reliability and effectiveness. Develop and maintain operation systems and mobile phone applications, including construction, operation, maintenance, and technical support. Collaborate with cross-functional teams to integrate business requirements with information systems, improving overall business performance and user satisfaction. Ensure seamless database operation, configuration, and maintenance, leveraging proficiency in programming languages such as Python, C/C++, Java, or JavaScript as needed. Document system configurations, procedures, and best practices to facilitate knowledge sharing and support continuous improvement initiatives. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience in integrating and optimizing ERP, OA, SRM, WMS, QMS, and other enterprise systems in a manufacturing environment. Strong understanding of business systems and logic, with the ability to align technology solutions with business objectives. Proficiency in at least one programming language (Python, C/C++, Java, JavaScript, etc.) and database operations. Experience in system troubleshooting, performance optimization, and maintenance. Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders. Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. Ability to interact professionally with individuals of varied backgrounds and skill level. Physical Requirements: Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs. Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting. Capability to lift and carry moderate weights, typically up to 25-50 pounds. Occasional lifting of heavier items may be required. Ability to work in various environments, including offices, construction sites, and manufacturing facilities. Willingness and ability to travel to various job sites, which may require driving or other forms of transportation. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage. 401(k) retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. ***CATK is an Equal Opportunity Employer*** The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

The position is responsible for providing ongoing maintenance and support for VERA and other vital records MDHHS applications supported within our department. VERA is a Tier 1 critical system that processes the statewide birth, marriage, divorce, paternity, and death information and certification. The resource is integral to supporting and improving MDHHS automated processes, streamlining critical business processes, data integrity, SEM/SUITE compliance, and securing the applications. As a lead, the resource participates in a variety of assignments that provides for the enhancement, integration, maintenance, and implementation of projects. The resource also provides application oversight to business analysts in the team that support other applications including VERA. Not having a resource on staff will lead to unfulfillment of MDHS projects for the fiscal year 2026. Summary: • Write high level functional requirement documents • Perform business requirements analysis conduct gap analysis and develop well defined detailed functional requirements • Execute full software development life cycle (SDLC) including experience in gathering requirements and writing functional/technical specifications for complex projects. • Develop functional design documents and work with stakeholders for review and approval. • Develop user stories and task breakdowns for agile development projects • Experience developing, prototypes, mockup for users review and approval. • Exposure to flowcharts, screen layouts and documentation to ensure logical flow of the system requirements • Experience working on large agile projects. • Develop test reports with metrics and coordinate with business users • Assist with Enterprise Architecture Solution Assessment (EASA), Hosting document and Firewall Rules. • Assist with design and documenting IT solutions that are State of Michigan standard technology. • Draft Local Change Board documents. • Develop training content and user manuals. • Design, develop, and implement test plans for applications or subsystems. • Create or collect test data and execute approved tests to determine the accuracy of program logic to produce desired results. • Assist with UAT Testing, Test cases, Post Implementation testing • Assist in differentiating between defects and new requirements. • Provide defect tracking log entry information. • Assist with implementation of RFCs (application changes, infrastructure changes, etc.) • Maintain/update system documentation as a result of system upgrades. • Monitors applications during peak production times. • Assist with User issues via calls, discussions and testing Skills: • 8+ years of business analysis experience for complex computer systems. • 8+ years of developing functional requirements for development projects. • 8+ years of developing, and implementing test plans and test cases. • Over 5+ years implemented Agile development processes including test driven development. • Over 8+ years of creating, updating and maintaining systems documentation. • Over 8+ years of creating training plans and materials. • Experience with Azure DevOps or a similar requirements and test case tracking application. • Experience working with HIPAA Data.

We are seeking a highly skilled Automotive Systems Feature Engineer to lead and deliver Feature Assurance Engineering (FAE) activities across multiple vehicle domains. This role requires deep understanding of automotive feature development, validation, system integration, and issue resolution throughout the product lifecycle. The ideal candidate will work closely with Feature System Engineers (FSEs), testing teams, and cross-functional program stakeholders to ensure robust feature performance, regulatory compliance, and readiness for production. Key Responsibilities Feature Assurance & Systems Engineering Follow and deliver all Feature Assurance Engineering (FAE) deliverables. Work with the Feature System Engineer (FSE) to align and sign off on level of changes for assigned features. Lead the milestone feature signoff process in partnership with the FSE counterpart. Support creation, review, and signoff of Vehicle Specific Configuration Specifications (VSCS) by program milestones. Lead development and approval of Deliverable Recovery Plans (DRPs) for non-conformance items. Feature Validation & Test Planning Develop comprehensive feature validation plans, including: Functional & performance testing Functional Safety V&V Cybersecurity validation Regulatory compliance Select appropriate test cases, testing environments (Breadboard, HiL, vehicle), and required testing resources. Define software and hardware pedigree necessary to complete validation. Provide tester teams with all required artifacts (test cases, pedigrees, documentation). Coordinate execution of feature validation activities and provide support throughout testing. Assess test results for compliance with requirements and signoff criteria. Identify defects, determine P-ratings and Criticality Prioritization Numbers, and document issues in Jira. Lead triaging, troubleshooting, and resolution of issues throughout development. Feature Quality & Launch Support Support New Model Launch activities and adhere to launch timing guidelines. Lead resolution of Voice of the Customer (VOC) and AIM feature quality issues. Manage quality issues for both development and production phases. Develop negative test cases, stress tests, and Feature Assurance Test Procedures to evaluate edge cases and multi-interface conflicts. Correlate test results with customer expectations and ensure readiness for vehicle milestones. Jira Management & Documentation Create, manage, and maintain Jira tickets throughout feature lifecycle. Maintain a real-time, accurate open issues list with proper categorization, attachments, and descriptions. Upload all supporting engineering artifacts (CAN logs, Bus Queries, diagnostic traces, videos) for full traceability. Build and maintain Jira dashboards for reporting. Provide weekly/bi-weekly issue tracking reports and status updates. Prepare and deliver technical presentations and written reports for cross-functional teams and leadership. Vehicle Architecture Domains (Experience in at least one required) Battery Management & Charging Climate Control / HVAC Instrument Cluster / Infotainment Powertrain & Driveline Connected Vehicle Digital Keys Enclosure Systems Seat Controls & Passive Restraints Required Qualifications Bachelor's degree in Engineering (Electrical, Mechanical, Automotive, Systems, or related fields). Experience working with complex automotive systems. Strong troubleshooting, debugging, and analytical skills. Ability to lead validation projects across multiple test environments. Hands-on experience with vehicle logs, diagnostics, and test tools. Strong documentation, communication, and presentation skills. Experience working in cross-functional, fast-paced automotive development environments.

Lead Systems Engineer/ Technical Architect This person will shape and lead the organization's technology vision by designing scalable, secure, and modern IT architecture. This role drives major technical initiatives, partners with leadership to define long-term strategy, and serves as a hands-on expert who elevates systems, infrastructure, and team capabilities. The ideal candidate blends strong architectural leadership with practical experience across cloud, security, and enterprise systems. Responsibilities Design and maintain the organization's overall technical architecture and roadmap. Lead large-scale technology initiatives and ensure cross-team alignment. Evaluate and implement enterprise applications, platforms, and infrastructure solutions. Perform hands-on system administration and contribute to security monitoring and incident response. Develop disaster recovery and business continuity plans to ensure resilience. Mentor and support technical team members, promoting best practices and knowledge sharing. Communicate architectural decisions and future-state strategies to leadership. Research emerging technologies and guide adoption of innovative solutions. Qualifications / Must Haves Bachelor's or Master's degree in Computer Science, IT, or related field. 8+ years of experience in IT engineering, administration, or architecture. Deep, hands-on Azure experience Deep, hands-on Microsoft 365 administration (not oversight → actual doing) Experience migrating from on-prem to cloud-first environments SASE (Secure Access Service Edge) - understanding & practical experience Solid networking fundamentals (routing, connectivity, hybrid networks) Experience designing and delivering large-scale, complex technical solutions. Strong problem-solving skills with the ability to lead high-impact troubleshooting. Proven ability to collaborate with both technical and non-technical stakeholders. Hands-on experience with system administration and security controls.

We are looking for an experienced AI Infrastructure & MLOps Engineer to design, deploy, and maintain our on-premises AI platform built for hosting and scaling large language models (LLMs). In this role, you will work closely with cross-functional teams to build secure, production-ready AI systems, integrate enterprise data, and help deliver advanced automation capabilities across the organization. Key Responsibilities Deploy and secure on-premises AI infrastructure for hosting and serving LLMs Install, configure, and maintain GPU-enabled servers and AI model-serving frameworks Develop and maintain scalable internal APIs that provide access to AI capabilities Build and support AI/ML data pipelines and automation scripts using Python Collaborate on designing and implementing a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows Ensure system reliability, performance, monitoring, and continuous improvements Requirements Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field 4+ years of Systems Engineering, DevOps, or MLOps experience Strong expertise in Linux server administration Hands-on experience with GPU-accelerated compute environments Proficiency in Python for automation, orchestration, and ML workflows Experience deploying LLMs or generative AI models in production Working knowledge of vector databases, embeddings, and RAG architectures