FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become An Information Technology Contractor

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Information Technology Contractor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does An Information Technology Contractor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Information Technology Contractor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as an Information Technology Contractor?

Information Technology Contractor Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Information Technology Contractor Career Paths

Information Technology Contractor
Information Technology Consultant Information Technology Director
Chief Information Officer
11 Yearsyrs
Information Technology Administrator Senior Systems Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Analyst Data Analyst
Data Manager
6 Yearsyrs
Information Technology Project Manager Training Manager
Development Manager
8 Yearsyrs
Technician Support Tier Technical Support Specialist
Help Desk Manager
6 Yearsyrs
Technician Support Tier Network Technician
Information Systems Manager
6 Yearsyrs
Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician
Information Technology Support Manager
8 Yearsyrs
Infrastructure Analyst Network Engineer
Network Manager
6 Yearsyrs
Information Technology Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Information Technology Administrator Systems Engineer
Systems Manager
7 Yearsyrs
Technical Support Representative Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Project Manager Engineering Manager
Technical Manager
7 Yearsyrs
Information Technology Project Manager Service Delivery Manager
Technical Services Manager
7 Yearsyrs
Technical Support Representative Technical Support Specialist
Technical Support Manager
6 Yearsyrs
Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Show More

Do you work as an Information Technology Contractor?

Help others decide if this is a good career for them

Average Length of Employment
Systems Support 2.6 years
Top Employers Before
Internship 4.1%
Technician 3.1%
Consultant 2.6%
Top Employers After
Owner 2.5%

Do you work as an Information Technology Contractor?

Information Technology Contractor Demographics

Gender

Male

83.6%

Female

14.3%

Unknown

2.2%
Ethnicity

White

61.7%

Hispanic or Latino

14.7%

Black or African American

11.4%

Asian

8.3%

Unknown

4.0%
Show More
Languages Spoken

Spanish

44.2%

French

13.0%

German

5.2%

Arabic

5.2%

Cheyenne

5.2%

Carrier

3.9%

Hindi

2.6%

Mandarin

2.6%

Portuguese

2.6%

Japanese

2.6%

Vietnamese

1.3%

Cherokee

1.3%

Romanian

1.3%

Hmong

1.3%

Somali

1.3%

Korean

1.3%

Danish

1.3%

Hawaiian

1.3%

Bosnian

1.3%

Turkish

1.3%
Show More

Information Technology Contractor Education

Schools

University of Phoenix

25.5%

Western Governors University

7.4%

Kaplan University

6.9%

Strayer University

5.6%

Southern New Hampshire University

4.6%

Florida State University

4.6%

University of North Carolina at Greensboro

4.2%

University of Cincinnati

3.7%

American InterContinental University

3.7%

Southeastern Louisiana University

3.2%

Pennsylvania State University

3.2%

Georgia State University

3.2%

Community College of the Air Force

3.2%

University of Texas at Austin

3.2%

University of Houston

3.2%

University of Maryland - University College

3.2%

Ohio State University

2.8%

University of Central Oklahoma

2.8%

Texas A&M University

2.8%

Carnegie Mellon University

2.8%
Show More
Majors

Computer Science

15.3%

Information Technology

15.0%

Business

13.6%

Computer Information Systems

11.6%

Computer Networking

8.3%

Electrical Engineering

4.8%

Management Information Systems

3.5%

Computer Systems Security

3.4%

Information Systems

2.9%

Criminal Justice

2.6%

Communication

2.4%

Computer Technical Support

2.3%

Management

2.3%

Computer Engineering

2.3%

Electrical Engineering Technology

2.0%

Computer Applications

1.8%

Computer Programming

1.6%

Psychology

1.5%

Engineering

1.5%

General Studies

1.4%
Show More
Degrees

Bachelors

39.9%

Other

22.6%

Associate

18.3%

Masters

11.3%

Certificate

5.2%

Diploma

1.5%

Doctorate

1.0%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of an Information Technology Contractor?

Have you worked as an Information Technology Contractor? Help other job seekers by rating your experience as an Information Technology Contractor.

Top Skills for An Information Technology Contractor

Show More

  1. Computer
  2. Desk Support
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Monitor and assign computer equipment to service technician in facility and remote locations.
  • Provided first and second level help desk support for the US EPA in San Francisco, CA.
  • Managed all local IT equipment such as Wireless, Servers, PCs, printers, and user support.
  • Insured functionality of A/V equipment and PC/Mac laptops by providing on-site technical assistance during presentations.
  • Implemented remote access of security cameras and computers.

How Would You Rate Working As an Information Technology Contractor?

Are you working as an Information Technology Contractor? Help us rate Information Technology Contractor as a Career.

Top Information Technology Contractor Employers

Jobs From Top Information Technology Contractor Employers

Information Technology Contractor Videos

Electrical Training for a New Career

Civil Engineer Career Information : Civil Engineer Pros & Cons

Robert Half Technology: IT Salary and Hiring Trends in 2015

Related to your recently viewed content