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An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.

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Information Technology Director Responsibilities

Here are examples of responsibilities from real information technology director resumes representing typical tasks they are likely to perform in their roles.

  • Lead the implementation of the ServiceNow ITSM solution.
  • Integrate several off-the-shelf and SaaS systems to automate and streamline common transactions.
  • Manage agile process and maintain project intake from customers for each scrum team.
  • Work with customers and internal management to create and manage acceptable SLA standards and measurements.
  • Upgrade all desktops/laptops from WinXP to Win7 deploying a manage, stable and secure OS build.
  • Manage the migration of email system for 400 plus users from Novell GroupWise to Google Gmail.
  • Install and configure windows operating systems for servers, workstations and laptops.
  • Establish governance model with customers and senior management to ensure oversight on content and technology.
  • Create new test and development environment leveraging existing physical hardware and software make available through SAN conversion.
  • Develop and execute agreements with vendors, including managing hardware and software vendors, Internet service and telecommunications providers.
  • Implement new EHR in physician practices.
  • Provide process improvement guidance to ITSM processes.
  • Supervise billing department and optimize billing software for EMR.
  • Implement an automate server qualification process to improve regulatory (GxP) compliance.
  • Implement deployment standards, QA process, UAT scenarios, app store submission process.

Information Technology Director Job Description

When it comes to understanding what an Information Technology Director does, you may be wondering, "should I become an Information Technology Director?" The data included in this section may help you decide. Compared to other jobs, Information Technology Directors have a growth rate described as "much faster than average" at 11% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of Information Technology Director opportunities that are predicted to open up by 2028 is 46,800.

On average, the Information Technology Director annual salary is $130,967 per year, which translates to $62.96 an hour. Generally speaking, Information Technology Directors earn anywhere from $90,000 to $188,000 a year, which means that the top-earning Information Technology Directors make $98,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an Information Technology Director. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a Director, Technical Operations, Vice President, Technology, Director Of Information Management, and Director Of Technology And Services.

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12 Information Technology Director Resume Examples

Information Technology Director Skills and Personality Traits

We calculated that 10% of Information Technology Directors are proficient in Procedures, Customer Service, and Information Technology. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.

We break down the percentage of Information Technology Directors that have these skills listed on their resume here:

  • Procedures, 10%

    Protected systems from unauthorized access by establishing and auditing rigorous internal and external security measures and formulating external access approval procedures.

  • Customer Service, 7%

    Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.

  • Information Technology, 6%

    Established overall policies and goals; developed Information Technology strategies providing data security and control, disaster recovery and business continuance.

  • Project Management, 5%

    Served as the main point-of-contact for escalation concerning strategy development, project management, technical infrastructure issues and departmental process development.

  • Hardware, 5%

    Managed corporate Disaster Recovery and Business Continuity project including hardware and software selection, hot-site selection and testing of all functions.

  • Cloud, 4%

    Cloud Solution: Completed 3-year SuccessFactors project, implementing new functionality and replacing legacy HR recruiting and performance management applications.

Most Information Technology Directors list "Procedures," "Customer Service," and "Information Technology" as skills on their resumes. We go into more details on the most important Information Technology Director responsibilities here:

  • Arguably the most important personality trait for an Information Technology Director to have happens to be Analytical skills. An example from a resume said this about the skill, "IT managers must analyze problems and consider and select the best ways to solve them." Additionally, other resumes have pointed out that Information Technology Directors can use Analytical skills to "Collaborated with international divisions and facilitated transfer of all data into single ERP system for transparency and continuity. "
  • Another commonly found skill for being able to perform Information Technology Director duties is the following: Business skills. According to a Information Technology Director resume, "IT managers must develop and implement strategic plans to reach the goals of their organizations." Check out this example of how Information Technology Directors use Business skills: "Replicated live ERP between systems leveraging network acceleration/compression technology to China avoiding the need for an expensive business outage. "
  • Information Technology Directors are also known for Communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a Information Technology Director resume: "IT managers must explain their work to top executives and give clear instructions to their subordinates." We also found this resume example that details how this skill is put to the test: "Structured and managed the PeopleSoft Integration work streams to transition CapRock Communications from legacy IFS ERP System onto Harris PeopleSoft Applications. "
  • A thorough review of lots of resumes revealed to us that "Leadership skills" is important to completing Information Technology Director responsibilities. This resume example shows just one way Information Technology Directors use this skill: "IT managers must lead and motivate IT teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical Information Technology Director tasks: "Provided leadership for ERP application development projects. "
  • Another common skill for an Information Technology Director to be able to utilize is "Organizational skills." Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently. An Information Technology Director demonstrated the need for this skill by putting this on their resume: "Develop and maintain productive relationships between IT department and business units and analyze organizational technology needs and capabilities. "
  • See the full list of Information Technology Director skills.

    Before becoming an Information Technology Director, 67.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 15.0% Information Technology Directors went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most Information Technology Directors have a college degree. But about one out of every eight Information Technology Directors didn't attend college at all.

    The Information Technology Directors who went onto college to earn a more in-depth education generally studied Business and Computer Science, while a small population of Information Technology Directors studied Computer Information Systems and Information Technology.

    Once you're ready to become an Information Technology Director, you should explore the companies that typically hire Information Technology Directors. According to Information Technology Director resumes that we searched through, Information Technology Directors are hired the most by PricewaterhouseCoopers, KPMG, and Ernst & Young. Currently, PricewaterhouseCoopers has 56 Information Technology Director job openings, while there are 43 at KPMG and 19 at Ernst & Young.

    Since salary is important to some Information Technology Directors, it's good to note that they are figured to earn the highest salaries at Levi Strauss & Co., Albertsons Companies, and Gap. If you were to take a closer look at Levi Strauss & Co., you'd find that the average Information Technology Director salary is $187,965. Then at Albertsons Companies, Information Technology Directors receive an average salary of $185,695, while the salary at Gap is $183,978.

    View more details on Information Technology Director salaries across the United States.

    Some other companies you might be interested in as a Information Technology Director include Capital One, Johnson & Johnson, and Bank of America. These three companies were found to hire the most Information Technology Directors from the top 100 U.S. educational institutions.

    In general, Information Technology Directors fulfill roles in the Technology and Manufacturing industries. While employment numbers are high in those industries, the Information Technology Director annual salary is the highest in the Professional industry with $141,692 as the average salary. Meanwhile, the Technology and Finance industries pay $139,899 and $136,523 respectively. This means that Information Technology Directors who are employed in the Professional industry make 6.6% more than Information Technology Directors who work in the Media Industry.

    The three companies that hire the most prestigious information technology directors are:

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    What Director, Technical Operationss Do

    A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.

    In this section, we compare the average Information Technology Director annual salary with that of a Director, Technical Operations. Typically, Directors, Technical Operations earn a $25,031 higher salary than Information Technology Directors earn annually.

    Even though Information Technology Directors and Directors, Technical Operations have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require Customer Service, Information Technology, and Project Management in the day-to-day roles.

    These skill sets are where the common ground ends though. An Information Technology Director responsibility is more likely to require skills like "Procedures," "Hardware," "Information Security," and "CRM." Whereas a Director, Technical Operations requires skills like "Architecture," "Service Delivery," "Technical Support," and "Service Level Agreements." Just by understanding these different skills you can see how different these careers are.

    On average, Directors, Technical Operations reach similar levels of education than Information Technology Directors. Directors, Technical Operations are 0.4% more likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Vice President, Technology?

    A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them. They also spearhead the development of new systems and tools that boost workforce productivity, coordinate with analysts and specialists, and resolve any issues and concerns. Furthermore, as a vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.

    The next role we're going to look at is the Vice President, Technology profession. Typically, this position earns a higher pay. In fact, they earn a $15,103 higher salary than Information Technology Directors per year.

    A similarity between the two careers of Information Technology Directors and Vice Presidents, Technology are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "Information Technology," "Project Management," and "Cloud. "

    But both careers also use different skills, according to real Information Technology Director resumes. While Information Technology Director responsibilities can utilize skills like "Procedures," "Customer Service," "Hardware," and "Information Security," some Vice Presidents, Technology use skills like "Analytics," "Architecture," "Portfolio," and "Risk Management."

    It's been discovered that Vice Presidents, Technology earn higher salaries compared to Information Technology Directors, but we wanted to find out where Vice Presidents, Technology earned the most pay. The answer? The Media industry. The average salary in the industry is $163,934. Additionally, Information Technology Directors earn the highest paychecks in the Professional with an average salary of $141,692.

    In general, Vice Presidents, Technology study at similar levels of education than Information Technology Directors. They're 3.0% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

    How a Director Of Information Management Compares

    A director of information management is an information technology expert in charge of spearheading the efforts to manage and develop information systems. Their responsibilities revolve around setting goals and objectives, handling budgets, identifying the company's needs, and performing research and analysis to determine the best practices to optimize business operations. They must also keep up with the latest trends in technology and data security for continuous innovations. Furthermore, as a director of information management, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

    Let's now take a look at the Director Of Information Management profession. On average, these workers make higher salaries than Information Technology Directors with a $17,900 difference per year.

    By looking over several Information Technology Directors and Directors Of Information Management resumes, we found that both roles utilize similar skills, such as "Procedures," "Information Technology," and "Project Management." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Information Technology Directors resumes, they are more likely to have skills like "Customer Service," "Hardware," "Software Development," and "Disaster Recovery." But a Director Of Information Management might have skills like "Health Information Management," "Facility," "Oversight," and "Medical Records."

    Interestingly enough, Directors Of Information Management earn the most pay in the Retail industry, where they command an average salary of $162,259. As mentioned previously, Information Technology Directors highest annual salary comes from the Professional industry with an average salary of $141,692.

    Directors Of Information Management typically study at similar levels compared with Information Technology Directors. For example, they're 1.5% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of a Director Of Technology And Services

    A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.

    Now, we'll look at Directors Of Technology And Services, who generally average a higher pay when compared to Information Technology Directors annual salary. In fact, the difference is about $2,445 per year.

    While their salaries may vary, Information Technology Directors and Directors Of Technology And Services both use similar skills to perform their jobs. Resumes from both professions include skills like "Customer Service," "Information Technology," and "Project Management. "

    While some skills are shared by these professions, there are some differences to note. "Procedures," "Hardware," "Information Security," and "CRM" are skills that have shown up on Information Technology Directors resumes. Additionally, Director Of Technology And Services uses skills like Technical Service, Technical Support, Healthcare, and Continuous Improvement on their resumes.

    Directors Of Technology And Services earn a higher salary in the Technology industry with an average of $108,468. Whereas, Information Technology Directors earn the highest salary in the Professional industry.

    The average resume of Directors Of Technology And Services showed that they earn similar levels of education to Information Technology Directors. So much so that the likelihood of them earning a Master's Degree is 0.9% more. Additionally, they're more likely to earn a Doctoral Degree by 1.0%.

    What an Information Technology Director Does FAQs

    What is the head of information technology called?

    The head of information technology (IT) is usually called Information Technology Director.

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