FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become An Information Technology Generalist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Information Technology Generalist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $91,500

    Average Salary

What Does An Information Technology Generalist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Information Technology Generalist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Information Technology Generalist jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Average Length of Employment
Technology Officer 3.7 years
Computer Analyst 3.3 years
MIS Technician 2.7 years
Support Analyst 2.3 years
Top Employers Before
Technician 4.0%
Internship 3.5%
Generalist 3.5%
Supervisor 3.0%
Top Employers After
Consultant 4.8%
Generalist 4.1%

Information Technology Generalist Demographics

Gender

Male

74.9%

Female

22.4%

Unknown

2.7%
Ethnicity

White

76.8%

Hispanic or Latino

11.8%

Asian

8.8%

Unknown

2.1%

Black or African American

0.5%
Show More
Languages Spoken

French

50.0%

Spanish

50.0%

Information Technology Generalist Education

Schools

University of Phoenix

17.2%

Robert Morris University

7.8%

Southeast Technical Institute

7.8%

Pennsylvania State University

6.3%

Kaplan University

6.3%

Harrisburg Area Community College - Harrisburg

6.3%

Saint Petersburg College

4.7%

Mansfield University of Pennsylvania

4.7%

Saint Leo University

4.7%

University of Texas at Arlington

3.1%

Santa Fe Community College

3.1%

University of South Florida

3.1%

Dean College

3.1%

University of Maryland - University College

3.1%

Texas State University

3.1%

New Mexico Highlands University

3.1%

Rochester Institute of Technology

3.1%

University of North Texas

3.1%

Oakland Community College

3.1%

University of West Georgia

3.1%
Show More
Majors

Business

16.4%

Information Technology

15.9%

Computer Information Systems

13.5%

Computer Science

12.1%

Computer Networking

5.8%

Medical Technician

3.9%

Information Systems

3.9%

Electrical Engineering

3.4%

Management

2.9%

Electrical Engineering Technology

2.4%

Project Management

2.4%

Management Information Systems

2.4%

Criminal Justice

2.4%

Education

2.4%

Biology

1.9%

Communication

1.9%

Computer Engineering

1.9%

Information Sciences

1.4%

Writing

1.4%

Political Science

1.4%
Show More
Degrees

Bachelors

39.8%

Other

22.7%

Associate

15.6%

Masters

13.8%

Certificate

5.9%

Doctorate

1.5%

Diploma

0.7%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Generalist Salaries

Job Title Company Location Start Date Salary
IT Developer Generalist Pioneer Global Inc. Ashburn, VA Jun 27, 2018 $135,491
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Sep 03, 2016 $127,379
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Dec 02, 2016 $127,379
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Aug 03, 2016 $125,757
JR. IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Sep 23, 2015 $104,100
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Apr 18, 2016 $96,000
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Feb 18, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Feb 11, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 12, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 19, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Jan 12, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 06, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Apr 04, 2016 $89,600
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Jan 23, 2017 $87,800
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Nov 14, 2016 $87,800

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for An Information Technology Generalist

NewHardwareCustomerServiceActiveDirectoryRemoteTroubleshootDeskSupportWebPersonalComputersRestoresDataInformationTechnologySupportSQLServerWindowsXPVPNSetupComplianceInformationTechnologyGeneralistLANWindowsServerHelpdeskPCS

Show More

Top Information Technology Generalist Skills

  1. New Hardware
  2. Customer Service
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Assist in management of data center including upgrades and installing and mounting new hardware.
  • Recognized for superior customer service by multiple customers that logged positive reviews to management.
  • Provided security access level updates and account management through Active Directory.
  • Handle ALL remote services/automation setup and troubleshooting.
  • Maintained and contribute to General Dynamic's internal troubleshooting knowledge base.

Top Information Technology Generalist Employers

Information Technology Generalist Videos

Great job opportunities in New Zealand

CAREERS IN MBA HUMAN RESOURCE – BBM, CAT,Business Schools,Top Recruiters,Salary Package

Life at McKinsey's Business Technology practice through the eyes of Skief

×