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Become An Information Technology Generalist

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Working As An Information Technology Generalist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $91,500

    Average Salary

What Does An Information Technology Generalist Do At Freddie Mac

* SME for the Outlook client with the ability to troubleshoot installation and profile issues and the ability to work with Microsoft support to remediate enterprise-wide incidents
* Provide third-level support for SCCM software deployments; troubleshoot technical incidents of DRE managed products
* Communicate effectively with internal teams and customers to identify needs and evaluate alternative technical tools, solutions and strategies
* Responsible for documentation of processes and procedures
* Work Location Zip Code:
* Division:
* IT

What Does An Information Technology Generalist Do At Robert Half

* Install, support and maintain desktop hardware and software
* Support applications and ancillary third-party software
* Install, support, and maintain IT infrastructure
* Maintain all controlled areas at customers facilities, including datacenters, computer rooms, and communications closets
* Abide by all service level agreements and change management and compliance processes
* Produce appropriate documentation for all relevant activities
* Read and adhere to all company guidelines and policies

What Does An Information Technology Generalist Do At Freddie Mac

* Perform System Analyst role working with Business capturing requirements using User Stories, developing Data Mapping and profiling, developing Prototypes
* Perform Automated Test Developer role using MF Test Framework and Automated tools using TFS
* Provide solutions to technical issues.
* Employ extensive professional experience and creativity to resolve complex technical problems.
* Serve as a champion for change
* Drive for tactical outcome to increase development team’s efficiency and productivity
* Engage with the business users, application owners and other affected parties during problem resolution
* Ability to positively adapt to rapidly growing and changing environment
* Work Location Zip Code:
* Division:
* IT

What Does An Information Technology Generalist Do At Freddie Mac

* Execute one or more functions related to change management process involving discovery of unauthorized changes
* Problem solve escalated issues related to execution request, exceptions, governance and compliancy.
* Analyze detected application and infrastructure changes and perform data reconciliation with various systems including ServiceNow change tickets, access provisioning systems and database systems for Potential Unauthorized Changes and resolve issues
* Performing operational tasks associated with Technology Change Management support, process controls compliancy enforcement, tracking, analysis, and reconciliation / resolution
* Work with internal partners and customers to provide day to day operational services and support
* Collaborate with the team in the certification of monitoring rules for discovery of unauthorized changes; work with users, technology support groups and audit teams
* Review existing change processes and recommends improvements or new models as appropriateWork is reviewed for accuracy of technical analysis and overall adequacy; providing audit, compliance, and remediation assistance as required
* Draft and create procedures associated with the DUC (Discovery of Unauthorized Change) process
* Promote ITIL v3 based industry best practices in technology change management
* Work Location Zip Code:
* Division:
* IT

What Does An Information Technology Generalist Do At Freddie Mac

* Provide 24x7 rotation on-call production supports.
* Provide technical operational support by performing in depth analysis, trouble shooting and issue resolution.
* Perform all levels of issue/problem management: data analysis, leveraging current sources including databases, data and process models, business requirements, and other artifacts.
* Perform root cause analysis for major/critical incidents.
* Conduct Impact analysis for any infrastructure upgrades.
* Act as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome.
* Independently determines and develops approach to solutions, working under limited direction.
* Follows established processes, procedures, and directions.
* Require technical experience with database including MS Access, DB2, and Oracle in order to perform data analysis.
* Responsible for maintaining process documentation and other relevant records as needed.
* Work Location Zip Code:
* Division:
* IT

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How To Become An Information Technology Generalist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Generalist jobs

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Real Information Technology Generalist Salaries

Job Title Company Location Start Date Salary
IT Developer Generalist Pioneer Global Inc. Ashburn, VA Jun 27, 2018 $135,491
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Sep 03, 2016 $127,379
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Dec 02, 2016 $127,379
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Aug 03, 2016 $125,757
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Apr 18, 2016 $96,000
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Feb 18, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Feb 11, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 12, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 19, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Jan 12, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Mar 06, 2015 $91,500
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Apr 04, 2016 $89,600
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Jan 23, 2017 $87,800
IT Developer Generalist Pioneer Corporate Services Inc. Ashburn, VA Nov 14, 2016 $87,800

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Top Skills for An Information Technology Generalist

NewHardwareCustomerServiceActiveDirectoryRemoteTroubleshootDeskSupportWebPersonalComputersRestoresDataInformationTechnologySupportSQLServerWindowsXPVPNSetupComplianceInformationTechnologyGeneralistLANWindowsServerHelpdeskPCS

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Top Information Technology Generalist Skills

  1. New Hardware
  2. Customer Service
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Assist in management of data center including upgrades and installing and mounting new hardware.
  • Recognized for superior customer service by multiple customers that logged positive reviews to management.
  • Provided security access level updates and account management through Active Directory.
  • Handle ALL remote services/automation setup and troubleshooting.
  • Maintained and contribute to General Dynamic's internal troubleshooting knowledge base.

Top Information Technology Generalist Employers

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