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Information technology generalist skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Dale Musser Ph.D.,
Guido Lang Ph.D.
Below we've compiled a list of the most critical information technology generalist skills. We ranked the top skills for information technology generalists based on the percentage of resumes they appeared on. For example, 8.1% of information technology generalist resumes contained printers as a skill. Continue reading to find out what skills an information technology generalist needs to be successful in the workplace.

15 information technology generalist skills for your resume and career

1. Printers

Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.

Here's how information technology generalists use printers:
  • Installed and configured wireless network and network devices including firewall, printers, NAS, and security cameras.
  • Maintained and troubleshoot network printers, network servers, telephone systems and other company assets.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology generalists use troubleshoot:
  • Installed, configure, troubleshoot Video Teleconferencing equipment utilized by office staff.
  • Configure, test and maintain servers (Monitor server(s) performance, troubleshoot and resolve problems).

3. Computer System

Here's how information technology generalists use computer system:
  • Prepared design specifications for MVD engineering computer systems.
  • Evaluated complex MVD engineering computer systems.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology generalists use technical support:
  • Provided technical support in preparation of off-site equipment.
  • Provided technical support for computers, software and related networks; covering all functional groups at the GCM division.

5. Windows Server

Here's how information technology generalists use windows server:
  • Managed the Field Maintenance MQ-1C Gray Eagle UAS database using Windows Server 2008 R2 on a client/server based network.
  • Install, remove, and update, windows and office updates through Windows Server Update Services.

6. SCCM

Here's how information technology generalists use sccm:
  • Configured and deployed software and software updates with in SCCM 2007 R3 and WSUS.
  • Utilized Microsoft SCCM for image creation and Deployment.

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7. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how information technology generalists use lan:
  • Job shadowed network professional setting up and configuring LAN connection with Cisco routers and switches within office effectively alleviating connectivity issues.
  • Managed and participated in the implementation strategy for the laboratory Instrument LAN.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information technology generalists use mac:
  • Supported internal customers from multiple locations and BU's with PC / Mac / Phone issues.
  • Provide support for desktop systems Windows and Mac as well as rebuild desktop and laptops computers.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology generalists use linux:
  • Standardized monitoring agent deployment procedure and software distribution bundles for Unix / Linux servers, improving installation consistency and product support.
  • Full access and administration of Linux based security system controlling employee building access and security cameras.

10. WAN

Here's how information technology generalists use wan:
  • Installed and maintained inventory of Windows 2000 corporate images on 100 desktops distributed in WAN.

11. TCP/IP

Here's how information technology generalists use tcp/ip:
  • Resolved TCP/IP connectivity issues and investigated all outstanding issues to resolution.
  • Monitor and implement networking/infrastructure and ensure TCP/IP Network connectivity and communications.

12. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how information technology generalists use dns:
  • Work with DNS services and well as Active Directory.
  • Maintained internal network operations, including desktop installations, firewall management, Exchange, DNS & Active Directory and anti-virus configurations.

13. Switches

Here's how information technology generalists use switches:
  • Maintained all Network Infrastructure fiber, copper, switches and routers.
  • Configured and maintained Vlan's on Adtran, Netgear and Dell layer 3 switches.

14. User Support

Here's how information technology generalists use user support:
  • Provide user support for certain/specific applications.
  • Perform SQL queries for tier IV support and user support as well as quality control on data sets.

15. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how information technology generalists use technical assistance:
  • Provide technical assistance with hardware/software needs.
  • Provide technical assistance and support to over 400 employees in the use of a wide variety of software and hardware devices.
top-skills

What skills help Information Technology Generalists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology generalist resumes?

Dale Musser Ph.D.Dale Musser Ph.D. LinkedIn profile

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all information technology generalists possess?

Guido Lang Ph.D.

Associate Professor of Computer Information Systems, Quinnipiac University

- Analytical skills
- Communication skills
- Attention to detail
- Creativity

What hard/technical skills are most important for information technology generalists?

Guido Lang Ph.D.

Associate Professor of Computer Information Systems, Quinnipiac University

- Python
- SQL
- Excel

What information technology generalist skills would you recommend for someone trying to advance their career?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn profile

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology generalists need?

Peter Dordal Ph.D.Peter Dordal Ph.D. LinkedIn profile

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What technical skills for an information technology generalist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

List of information technology generalist skills to add to your resume

Information technology generalist skills

The most important skills for an information technology generalist resume and required skills for an information technology generalist to have include:

  • Printers
  • Troubleshoot
  • Computer System
  • Technical Support
  • Windows Server
  • SCCM
  • LAN
  • Mac
  • Linux
  • WAN
  • TCP/IP
  • DNS
  • Switches
  • User Support
  • Technical Assistance
  • OS
  • Desk Support
  • Customer Service
  • SQL Server
  • WSUS
  • System Administration
  • Network Troubleshooting
  • Remote Desktop
  • Mobile Device Management
  • Software Issues
  • Video Conferencing
  • VPN
  • PCS
  • Unix
  • Workstations
  • Network Equipment
  • Troubleshooting Support
  • Chemistry
  • Network Infrastructure
  • Database
  • Software Applications
  • Software Support
  • Encryption
  • User Accounts
  • Provisioning
  • VoIP
  • Network Operations
  • Wifi
  • Management System
  • System Security
  • Software Problems

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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