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Information Technology Help Desk Assistant Careers

There is more than meets the eye when it comes to being an information technology help desk assistant. For example, did you know that they make an average of $17.74 an hour? That's $36,905 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Information Technology Help Desk Assistant Do

There are certain skills that many information technology help desk assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the information technology help desk assistant job title. But what industry to start with? Most information technology help desk assistants actually find jobs in the government and finance industries.

How To Become an Information Technology Help Desk Assistant

If you're interested in becoming an information technology help desk assistant, one of the first things to consider is how much education you need. We've determined that 44.0% of information technology help desk assistants have a bachelor's degree. In terms of higher education levels, we found that 10.0% of information technology help desk assistants have master's degrees. Even though most information technology help desk assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an information technology help desk assistant. When we researched the most common majors for an information technology help desk assistant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information technology help desk assistant resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an information technology help desk assistant. In fact, many information technology help desk assistant jobs require experience in a role such as cashier. Meanwhile, many information technology help desk assistants also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$36,905
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
59,782
Job Openings

Average Salary for an Information Technology Help Desk Assistant

Information Technology Help Desk Assistants in America make an average salary of $36,905 per year or $18 per hour. The top 10 percent makes over $57,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$36,905
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
IT Desk Agent
IT Desk Agent
Kelly Services
Kelly Services
01/27/2021
01/27/2021
$33,39201/27/2021
$33,392
Hvac Assistant & Technician's Helper
Hvac Assistant & Technician's Helper
Manpowergroup
Manpowergroup
01/23/2021
01/23/2021
$26,08801/23/2021
$26,088
IT Desk
IT Desk
Robert Half
Robert Half
07/17/2020
07/17/2020
$30,72107/17/2020
$30,721

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Information Technology Help Desk Assistant Demographics

Gender

male

54.8 %

female

41.1 %

unknown

4.1 %

Ethnicity

White

61.3 %

Hispanic or Latino

13.1 %

Black or African American

12.1 %

Foreign Languages Spoken

Spanish

80.0 %

Khmer

20.0 %
See More Demographics

Information Technology Help Desk Assistant Education

Majors

Business
14.3 %

Degrees

Bachelors

44.0 %

Associate

20.0 %

Certificate

18.0 %

Top Colleges for Information Technology Help Desk Assistants

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

7. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

8. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

9. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

10. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451
See More Education Info

Online Courses For Information Technology Help Desk Assistant That You May Like

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.1
(320)

The essentials to become an IT Help Desk Technician...

Learning IT Help Desk Basics
udemy
4
(536)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

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Top Information Technology Help Desk Assistant Employers

1. Shell Energy North America
4.7
Avg. Salary: 
$97,093
Information Technology Help Desk Assistants Hired: 
1+
2. Robert Half International
4.5
Avg. Salary: 
$30,379
Information Technology Help Desk Assistants Hired: 
1+
3. TriStar Horizon Medical Center
4.3
Avg. Salary: 
$34,532
Information Technology Help Desk Assistants Hired: 
1+
4. Palmetto
4.3
Avg. Salary: 
$38,171
Information Technology Help Desk Assistants Hired: 
1+
5. The Cheesecake Factory
4.4
Avg. Salary: 
$43,116
Information Technology Help Desk Assistants Hired: 
1+
6. City and County of Denver
4.6
Avg. Salary: 
$32,992
Information Technology Help Desk Assistants Hired: 
1+
Updated October 2, 2020