There is more than meets the eye when it comes to being an information technology help desk assistant. For example, did you know that they make an average of $21.32 an hour? That's $44,349 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Information Technology Help Desk Assistant Do

There are certain skills that many information technology help desk assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become an Information Technology Help Desk Assistant

If you're interested in becoming an information technology help desk assistant, one of the first things to consider is how much education you need. We've determined that 53.5% of information technology help desk assistants have a bachelor's degree. In terms of higher education levels, we found that 11.6% of information technology help desk assistants have master's degrees. Even though most information technology help desk assistants have a college degree, it's possible to become one with only a high school degree or GED.

Top Information Technology Help Desk Assistant Jobs Near You

Average Salary for an Information Technology Help Desk Assistant

Information Technology Help Desk Assistants in America make an average salary of $44,349 per year or $21 per hour. The top 10 percent makes over $72,000 per year, while the bottom 10 percent under $27,000 per year.
Average Information Technology Help Desk Assistant Salary
$44,349 Yearly
$21.32 hourly
$27,000
10%
$44,000
Median
$72,000
90%

What Am I Worth?

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States With The Most Information Technology Help Desk Assistant Jobs

Number Of Information Technology Help Desk Assistant Jobs By State

RankStateNumber of JobsAverage Salary
1California5,087$45,338
2Texas2,645$39,050
3Florida2,627$33,676
4Virginia1,903$46,192
5New York1,665$41,786
6Illinois1,480$40,404
7Pennsylvania1,383$51,748
8Georgia1,282$34,864
9Massachusetts1,208$47,771
10Washington1,196$50,697
11North Carolina1,174$40,273
12Ohio1,168$48,805
13Maryland1,150$47,920
14Arizona1,098$51,255
15New Jersey1,017$45,757
16Colorado981$35,021
17Minnesota810$42,057
18Michigan733$44,513
19Wisconsin650$35,382
20Tennessee626$36,226
21Oregon612$55,307
22Indiana609$33,612
23Missouri576$37,439
24Utah558$37,655
25Connecticut476$56,192
26South Carolina457$30,680
27Iowa444$35,956
28Alabama428$33,681
29Kentucky372$32,958
30Oklahoma323$31,481
31Kansas302$38,658
32Louisiana299$37,278
33Nevada290$45,656
34Arkansas283$36,876
35Nebraska272$32,547
36New Mexico245$35,102
37New Hampshire229$49,007
38Hawaii214$59,324
39Montana213$42,368
40Idaho208$38,513
41Mississippi199$30,613
42West Virginia194$35,960
43Rhode Island193$50,075
44North Dakota177$41,882
45Delaware174$55,446
46Maine154$43,929
47South Dakota148$40,194
48Alaska144$44,768
49Vermont124$44,441
50Wyoming111$36,881

Information Technology Help Desk Assistant Education

Information Technology Help Desk Assistant Majors

14.3 %

Information Technology Help Desk Assistant Degrees

Bachelors

53.5 %

Associate

23.3 %

Masters

11.6 %

Top Colleges for Information Technology Help Desk Assistants

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

7. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

8. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

9. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

10. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

Top Skills For an Information Technology Help Desk Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 59.7% of information technology help desk assistants listed computer software on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Information Technology Help Desk Assistant Demographics

Information Technology Help Desk Assistant Gender Distribution

Male
Male
56%
Female
Female
44%

After extensive research and analysis, Zippia's data science team found that:

  • Among information technology help desk assistants, 43.6% of them are women, while 56.4% are men.

  • The most common race/ethnicity among information technology help desk assistants is White, which makes up 59.5% of all information technology help desk assistants.

  • The most common foreign language among information technology help desk assistants is Spanish at 80.0%.

Work Experience Programs For Information Technology Help Desk Assistants

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Developer and Technology Program

Company: Accenture UK

Cost: Free

Duration: 5.75-8 hours

Software Engineering Program

Company: Standard Bank

Cost: Free

Duration: 4-4.5 hours

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Enterprise Technology Program

Company: General Electric

Cost: Free

Duration: 5-6 hours

Advanced Software Engineering Program

Company: Walmart India

Cost: Free

Duration: 3.5-4 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Software Engineering Program

Company: J.P. Morgan

Cost: Free

Duration: 5 hours

Data Analytics Program

Company: General Electric

Cost: Free

Duration: 5-6 hours

Online Courses For Information Technology Help Desk Assistant That You May Like

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Introduction to Hardware and Operating Systems
coursera

If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including...

Customer Service Fundamentals
coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

Computer Hardware and Software
coursera

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

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Top Information Technology Help Desk Assistant Employers

Most Common Employers For Information Technology Help Desk Assistant

RankCompanyAverage SalaryHourly RateJob Openings
1AIG$98,833$47.521
2U.S. Census Bureau$70,921$34.101
3CSC Holdings LLC$64,959$31.231
4CARE$64,259$30.891
5Inver Hills Community College$58,675$28.211
6Cabrillo College$54,821$26.361
7Los Angeles County Department of Human Resources$53,392$25.671
8The Cheesecake Factory$53,154$25.551
9Missouri S&T$52,092$25.041
10Palmetto$49,792$23.941