There is more than meets the eye when it comes to being an information technology help desk assistant. For example, did you know that they make an average of $21.32 an hour? That's $44,349 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many information technology help desk assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming an information technology help desk assistant, one of the first things to consider is how much education you need. We've determined that 53.5% of information technology help desk assistants have a bachelor's degree. In terms of higher education levels, we found that 11.6% of information technology help desk assistants have master's degrees. Even though most information technology help desk assistants have a college degree, it's possible to become one with only a high school degree or GED.
What Am I Worth?
Rank | State | Number of Jobs | Average Salary |
---|---|---|---|
1 | California | 5,087 | $45,338 |
2 | Texas | 2,645 | $39,050 |
3 | Florida | 2,627 | $33,676 |
4 | Virginia | 1,903 | $46,192 |
5 | New York | 1,665 | $41,786 |
6 | Illinois | 1,480 | $40,404 |
7 | Pennsylvania | 1,383 | $51,748 |
8 | Georgia | 1,282 | $34,864 |
9 | Massachusetts | 1,208 | $47,771 |
10 | Washington | 1,196 | $50,697 |
11 | North Carolina | 1,174 | $40,273 |
12 | Ohio | 1,168 | $48,805 |
13 | Maryland | 1,150 | $47,920 |
14 | Arizona | 1,098 | $51,255 |
15 | New Jersey | 1,017 | $45,757 |
16 | Colorado | 981 | $35,021 |
17 | Minnesota | 810 | $42,057 |
18 | Michigan | 733 | $44,513 |
19 | Wisconsin | 650 | $35,382 |
20 | Tennessee | 626 | $36,226 |
21 | Oregon | 612 | $55,307 |
22 | Indiana | 609 | $33,612 |
23 | Missouri | 576 | $37,439 |
24 | Utah | 558 | $37,655 |
25 | Connecticut | 476 | $56,192 |
26 | South Carolina | 457 | $30,680 |
27 | Iowa | 444 | $35,956 |
28 | Alabama | 428 | $33,681 |
29 | Kentucky | 372 | $32,958 |
30 | Oklahoma | 323 | $31,481 |
31 | Kansas | 302 | $38,658 |
32 | Louisiana | 299 | $37,278 |
33 | Nevada | 290 | $45,656 |
34 | Arkansas | 283 | $36,876 |
35 | Nebraska | 272 | $32,547 |
36 | New Mexico | 245 | $35,102 |
37 | New Hampshire | 229 | $49,007 |
38 | Hawaii | 214 | $59,324 |
39 | Montana | 213 | $42,368 |
40 | Idaho | 208 | $38,513 |
41 | Mississippi | 199 | $30,613 |
42 | West Virginia | 194 | $35,960 |
43 | Rhode Island | 193 | $50,075 |
44 | North Dakota | 177 | $41,882 |
45 | Delaware | 174 | $55,446 |
46 | Maine | 154 | $43,929 |
47 | South Dakota | 148 | $40,194 |
48 | Alaska | 144 | $44,768 |
49 | Vermont | 124 | $44,441 |
50 | Wyoming | 111 | $36,881 |
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 59.7% of information technology help desk assistants listed computer software on their resume, but soft skills such as customer-service skills and listening skills are important as well.
After extensive research and analysis, Zippia's data science team found that:
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Rank | Company | Average Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
1 | AIG | $98,833 | $47.52 | 1 |
2 | U.S. Census Bureau | $70,921 | $34.10 | 1 |
3 | CSC Holdings LLC | $64,959 | $31.23 | 1 |
4 | CARE | $64,259 | $30.89 | 1 |
5 | Inver Hills Community College | $58,675 | $28.21 | 1 |
6 | Cabrillo College | $54,821 | $26.36 | 1 |
7 | Los Angeles County Department of Human Resources | $53,392 | $25.67 | 1 |
8 | The Cheesecake Factory | $53,154 | $25.55 | 1 |
9 | Missouri S&T | $52,092 | $25.04 | 1 |
10 | Palmetto | $49,792 | $23.94 | 1 |