Information Technology Help Desk Assistant Overview

There are certain skills that many information technology help desk assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the information technology help desk assistant job title. But what industry to start with? Most information technology help desk assistants actually find jobs in the government and finance industries.

If you're interested in becoming an information technology help desk assistant, one of the first things to consider is how much education you need. We've determined that 44.0% of information technology help desk assistants have a bachelor's degree. In terms of higher education levels, we found that 10.0% of information technology help desk assistants have master's degrees. Even though most information technology help desk assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an information technology help desk assistant. When we researched the most common majors for an information technology help desk assistant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information technology help desk assistant resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an information technology help desk assistant. In fact, many information technology help desk assistant jobs require experience in a role such as cashier. Meanwhile, many information technology help desk assistants also have previous career experience in roles such as customer service representative or sales associate.