What is an Information Technology Help Desk Assistant?
There is more than meets the eye when it comes to being an information technology help desk assistant. For example, did you know that they make an average of $21.32 an hour? That's $44,349 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does an Information Technology Help Desk Assistant Do
There are certain skills that many information technology help desk assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become an Information Technology Help Desk Assistant
If you're interested in becoming an information technology help desk assistant, one of the first things to consider is how much education you need. We've determined that 53.5% of information technology help desk assistants have a bachelor's degree. In terms of higher education levels, we found that 11.6% of information technology help desk assistants have master's degrees. Even though most information technology help desk assistants have a college degree, it's possible to become one with only a high school degree or GED.
Average Salary for an Information Technology Help Desk Assistant
What Am I Worth?
States With The Most Information Technology Help Desk Assistant Jobs
Number Of Information Technology Help Desk Assistant Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 5,087 | $45,338 |
| 2 | Texas | 2,645 | $39,050 |
| 3 | Florida | 2,627 | $33,676 |
| 4 | Virginia | 1,903 | $46,192 |
| 5 | New York | 1,665 | $41,786 |
| 6 | Illinois | 1,480 | $40,404 |
| 7 | Pennsylvania | 1,383 | $51,748 |
| 8 | Georgia | 1,282 | $34,864 |
| 9 | Massachusetts | 1,208 | $47,771 |
| 10 | Washington | 1,196 | $50,697 |
| 11 | North Carolina | 1,174 | $40,273 |
| 12 | Ohio | 1,168 | $48,805 |
| 13 | Maryland | 1,150 | $47,920 |
| 14 | Arizona | 1,098 | $51,255 |
| 15 | New Jersey | 1,017 | $45,757 |
| 16 | Colorado | 981 | $35,021 |
| 17 | Minnesota | 810 | $42,057 |
| 18 | Michigan | 733 | $44,513 |
| 19 | Wisconsin | 650 | $35,382 |
| 20 | Tennessee | 626 | $36,226 |
| 21 | Oregon | 612 | $55,307 |
| 22 | Indiana | 609 | $33,612 |
| 23 | Missouri | 576 | $37,439 |
| 24 | Utah | 558 | $37,655 |
| 25 | Connecticut | 476 | $56,192 |
| 26 | South Carolina | 457 | $30,680 |
| 27 | Iowa | 444 | $35,956 |
| 28 | Alabama | 428 | $33,681 |
| 29 | Kentucky | 372 | $32,958 |
| 30 | Oklahoma | 323 | $31,481 |
| 31 | Kansas | 302 | $38,658 |
| 32 | Louisiana | 299 | $37,278 |
| 33 | Nevada | 290 | $45,656 |
| 34 | Arkansas | 283 | $36,876 |
| 35 | Nebraska | 272 | $32,547 |
| 36 | New Mexico | 245 | $35,102 |
| 37 | New Hampshire | 229 | $49,007 |
| 38 | Hawaii | 214 | $59,324 |
| 39 | Montana | 213 | $42,368 |
| 40 | Idaho | 208 | $38,513 |
| 41 | Mississippi | 199 | $30,613 |
| 42 | West Virginia | 194 | $35,960 |
| 43 | Rhode Island | 193 | $50,075 |
| 44 | North Dakota | 177 | $41,882 |
| 45 | Delaware | 174 | $55,446 |
| 46 | Maine | 154 | $43,929 |
| 47 | South Dakota | 148 | $40,194 |
| 48 | Alaska | 144 | $44,768 |
| 49 | Vermont | 124 | $44,441 |
| 50 | Wyoming | 111 | $36,881 |
Top Colleges for Information Technology Help Desk Assistants
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. San Diego State University
San Diego, CA • Private
7. Boston University
Boston, MA • Private
8. New York University
New York, NY • Private
9. Worcester Polytechnic Institute
Worcester, MA • Private
10. University of Minnesota - Twin Cities
Minneapolis, MN • Private
Top Skills For an Information Technology Help Desk Assistant
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 59.7% of information technology help desk assistants listed computer software on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Information Technology Help Desk Assistant Demographics
Information Technology Help Desk Assistant Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among information technology help desk assistants, 43.6% of them are women, while 56.4% are men.
- The most common race/ethnicity among information technology help desk assistants is White, which makes up 59.5% of all information technology help desk assistants.
- The most common foreign language among information technology help desk assistants is Spanish at 80.0%.
Work Experience Programs For Information Technology Help Desk Assistants
Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!
Company: Accenture UK
Cost: Free
Duration: 5.75-8 hours
Company: Standard Bank
Cost: Free
Duration: 4-4.5 hours
Company: Blackbird Australia
Cost: Free
Duration: 5-10 hours
Company: General Electric
Cost: Free
Duration: 5-6 hours
Company: Walmart India
Cost: Free
Duration: 3.5-4 hours
Company: NSW Government Virtual Program
Cost: Free
Duration: 1-2 hours
Online Courses For Information Technology Help Desk Assistant That You May Like
If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including...
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...
How Do Information Technology Help Desk Assistant Rate Their Jobs?
Top Information Technology Help Desk Assistant Employers
Most Common Employers For Information Technology Help Desk Assistant
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | AIG | $98,833 | $47.52 | 1 |
| 2 | U.S. Census Bureau | $70,921 | $34.10 | 1 |
| 3 | CSC Holdings LLC | $64,959 | $31.23 | 1 |
| 4 | CARE | $64,259 | $30.89 | 1 |
| 5 | Inver Hills Community College | $58,675 | $28.21 | 1 |
| 6 | Cabrillo College | $54,821 | $26.36 | 1 |
| 7 | Los Angeles County Department of Human Resources | $53,392 | $25.67 | 1 |
| 8 | The Cheesecake Factory | $53,154 | $25.55 | 1 |
| 9 | Missouri S&T | $52,092 | $25.04 | 1 |
| 10 | Palmetto | $49,792 | $23.94 | 1 |