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Information technology infrastructure manager skills for your resume and career
15 information technology infrastructure manager skills for your resume and career
1. Project Management
- Project Management: Manage teams to meet and surpass project milestones, ensuring on-time delivery for multiple million-dollar infrastructure implementations.
- Received training in multiple project management methodologies and executed many projects to improve IT and manufacturing processes and outcomes.
2. Cloud
Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.
- Migrated customer server infrastructures to cloud computing environments.
- Reduced the number of email platforms by managing a project to migrate from Domino to Exchange365 cloud solution after acquisition.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Completed over 200 projects for 2015 with budgets in the millions of dollars and with high standards of excellent customer service.
- Improved help desk operations, reduced turnaround 40%, and improved customer service by designing a SharePoint-based trouble ticket system.
4. Azure
- Completed buildout of on premise infrastructure at Microsoft Azure.
- Completed Azure buildout of Logi Analytics V12 environment: enterprise operational, management, analytics and strategic BI development solution.
5. VMware
- Managed infrastructure team providing VMware environments, including studies that determined efficacy of development environment management.
- Lead IT engineering team to develop the most secure, public facing VMware Horizon View Remote Desktop access for external users.
6. Windows Server
- Managed and Implemented Active Directory in a Windows server environment.
- Group Policy management within a Windows Server Environment.
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The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Tested and implemented Systems successfully for Y2K, which utilized off-site date forwarding techniques, originally developed for disaster recovery purposes.
- Established the foundation for a division based business continuity and disaster recovery plan providing for both local and remote recovery procedures.
8. Service Delivery
Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.
- Reorganized IT operations organization from technology-focused boundaries to process and service-oriented boundaries, facilitating the implementation of ITIL-based service delivery methodology.
- Review key network and other enterprise initiatives and provide consultation to program leads as the primary Corporate Service Delivery Technology Liaison.
9. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Upgraded company backup schema which included installing a new San and tape drive, purchasing software upgrade and installing the hardware/software.
- Recovered from midday SAN failure utilizing combination of backups and HA solutions with no business hour interruption or data loss.
10. ITIL
- Utilized ITIL concepts, particularly for Problem/Incident Management and Change Management as they pertain to production and overall infrastructure support.
- Created and implemented ITIL best practice change management, incident and problem management processes resulting in better quality/reliability to clients.
11. Virtualization
- Refreshed server infrastructure by introducing higher density blade and server virtualization technologies to the company.
- Provided council and design for virtualization and storage initiatives.
12. Infrastructure Projects
- Organized and led ongoing key-user meetings and attended customer department meetings to explain and answer questions about infrastructure projects.
- Manage a variety of infrastructure projects in accordance with internal and federal audit guidelines using Agile PM methodology.
13. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Supported centralized authentication and management of LINUX platform.
- Utilized BackTrack Linux to conduct quarterly penetration testing.
14. Switches
- Placed all Cisco routers, switches, wireless access points, firewalls, IDS, and VPN site connections on campus.
- Worked with Cisco Switches, Routers, Firewalls, Servers, Wireless Controllers, WAAS Devices, and other Cisco Appliances.
15. Vendor Management
Vendor Management refers to the practice of organizing and tracking the suppliers businesses work with. These suppliers may offer goods or services, but all vendors must be monitored to ensure invoices are paid, the company has enough money to pay for the invoices, and the company knows when vendors will arrive at the workplace with products or services.
- Project Manager for all telecommunications and networking implementations, to include vendor management, contract reviews, and vendor performance monitoring.
- Key responsibilities included managing of infrastructure team, vendor management, capacity management, and change management.
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What skills help Information Technology Infrastructure Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on information technology infrastructure manager resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What information technology infrastructure manager skills would you recommend for someone trying to advance their career?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
What type of skills will young information technology infrastructure managers need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of information technology infrastructure manager skills to add to your resume
The most important skills for an information technology infrastructure manager resume and required skills for an information technology infrastructure manager to have include:
- Project Management
- Cloud
- Customer Service
- Azure
- VMware
- Windows Server
- Disaster Recovery
- Service Delivery
- SAN
- ITIL
- Virtualization
- Infrastructure Projects
- Linux
- Switches
- Vendor Management
- SharePoint
- Network Infrastructure
- Project Scope
- VoIP
- Citrix
- Technical Support
- PMO
- VPN
- MPLS
- Business Continuity
- Desktop Support
- Data Centers
- SLA
- SQL Server
- Emerging Technologies
- Infrastructure Management
- Vendor Relationships
- Customer Satisfaction
- Level Agreements
- OS
- DNS
- Service Management
- SOX
- Lan
- SDLC
- Unix
- EMC
- Lifecycle Management
- SCCM
- Saas
- Direct Reports
- PC
Updated January 8, 2025
