What does an information technology infrastructure manager do?
Information technology (IT) infrastructure managers manage the managerial and technical aspects of the IT department within the organization. IT infrastructure managers are project coordinators whose expertise focuses on computer network infrastructures. They handle IT employees and ensure that network costs are on a budget. They act as a liaison between project stakeholders and IT staff. It is also their responsibility to coordinate, plan, and lead computer-associated activities in the company. Skills in conflict management, negotiation skills, and strong technical skills are necessary for this job.
Information technology infrastructure manager responsibilities
Here are examples of responsibilities from real information technology infrastructure manager resumes:
- Manage HIPAA and NAIC compliance requirements.
- Design, implement, manage, and continuously improve core ITSM processes.
- Manage all SOX requirements for network security, financial systems, and data security.
- Manage PMO and portfolio of projects, three PMs and a dozen engineering resources.
- Manage the project team that test and implement first network appliance (NAS) filer in company.
- Plan and manage the SDLC for SAAS web base transaction processing systems project, also develop an eCommerce project.
- Design and build Cisco base MPLS network enabling data replication, email collocation and interoffice VoIP communication.
- Deploy and maintain servers that include, Microsoft and RedHat Linux platforms.
- Redesign main corporate backbone to a 10Gbs fiber technology on Cisco 6500 core switches with full redundancy.
- Create the App-V infrastructure to publish virtual applications to the desktop session within Citrix and VDI's.
- Introduce server clustering and SAN technology saving the company thousands of dollars in hardware storage and data availability.
- Install and maintain Microsoft ISA server and WatchGuard firewalls, and utilize VPN services through redundant Microsoft ISA servers.
- Design and deploy enterprise information technology solutions base on Microsoft, Cisco, VMware, and EMC or NetApp technology.
- Facilitate all purchasing pertaining for back office technology including servers, desktops/laptops, printers, routers, switches, etc.
- Plan, test and deploy a Cisco VPN solution to support remote access for traveling sales personnel and home/office workers.
Information technology infrastructure manager skills and personality traits
We calculated that 10% of Information Technology Infrastructure Managers are proficient in Project Management, Cloud, and Customer Service. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Technology Infrastructure Managers that have these skills listed on their resume here:
- Project Management, 10%
Project Management: Manage teams to meet and surpass project milestones, ensuring on-time delivery for multiple million-dollar infrastructure implementations.
- Cloud, 7%
Migrated customer server infrastructures to cloud computing environments.
- Customer Service, 5%
Completed over 200 projects for 2015 with budgets in the millions of dollars and with high standards of excellent customer service.
- Azure, 4%
Completed buildout of on premise infrastructure at Microsoft Azure.
- VMware, 4%
Managed infrastructure team providing VMware environments, including studies that determined efficacy of development environment management.
- Windows Server, 4%
Managed and Implemented Active Directory in a Windows server environment.
"project management," "cloud," and "customer service" are among the most common skills that information technology infrastructure managers use at work. You can find even more information technology infrastructure manager responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for an information technology infrastructure manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Information technology infrastructure managers often use analytical skills in their day-to-day job, as shown by this real resume: "gathered and reviewed business/client requirements, analyzed, evaluated, and defined scope/objectives for it infrastructure projects. "
Business skills. Many information technology infrastructure manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so an information technology infrastructure manager will need this skill often in their role. This resume example is just one of many ways information technology infrastructure manager responsibilities rely on business skills: "perform capacity management audits to ensure infrastructure systems met set operation level agreements to support business at agreed upon levels. "
Communication skills. This is an important skill for information technology infrastructure managers to perform their duties. For an example of how information technology infrastructure manager responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an information technology infrastructure manager: "designed and procured new building network, telecommunications and data center infrastructure, managed build-out and supervised installation. ".
Leadership skills. information technology infrastructure manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example shows what information technology infrastructure managers do with leadership skills on a typical day: "provide people, process, technology and thought leadership, collaboration, and customer service. "
Organizational skills. A commonly-found skill in information technology infrastructure manager job descriptions, "organizational skills" is essential to what information technology infrastructure managers do. Information technology infrastructure manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information technology infrastructure manager duties rely on organizational skills in this resume example: "contributed improved project management methodology and standard guideline documents to pmo that enhanced the efficiency of organizational collaboration. "
Most common information technology infrastructure manager skills
The three companies that hire the most information technology infrastructure managers are:
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Compare different information technology infrastructure managers
Information technology infrastructure manager vs. Data manager
A data manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructures. Data managers ensure the safety and security of the databases to avoid unauthorized access that may pose risks for business operations. They assist the technology team in developing data management protocols and smooth navigation of the network systems. A data manager must have excellent knowledge of the technology industry, as well as having a strong command on system codes and programming languages, to immediately identify inconsistencies, and perform troubleshooting to fix these discrepancies.
There are some key differences in the responsibilities of each position. For example, information technology infrastructure manager responsibilities require skills like "cloud," "vmware," "windows server," and "disaster recovery." Meanwhile a typical data manager has skills in areas such as "data analysis," "visualization," "data quality," and "data collection." This difference in skills reveals the differences in what each career does.
On average, data managers reach similar levels of education than information technology infrastructure managers. Data managers are 0.7% less likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Information technology infrastructure manager vs. Chief information officer
A chief information officer, also known as CIO, is responsible for the technological development within the company or organization. Primarily overseeing all information technology-related operations, a chief information officer takes the lead in setting the department's budget, developing strategies that will improve computer systems, and implementing policies to attain significant growth in profit and client base. Furthermore, a chief information officer is in charge of managing the workforce behind computer systems, ensuring their efficiency in accomplishing tasks and projects.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that information technology infrastructure manager responsibilities requires skills like "azure," "windows server," "virtualization," and "infrastructure projects." But a chief information officer might use other skills in their typical duties, such as, "architecture," "portfolio," "business strategy," and "healthcare."
Chief information officers earn a higher average salary than information technology infrastructure managers. But chief information officers earn the highest pay in the agriculture industry, with an average salary of $154,502. Additionally, information technology infrastructure managers earn the highest salaries in the energy with average pay of $112,051 annually.In general, chief information officers achieve similar levels of education than information technology infrastructure managers. They're 3.0% more likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.Information technology infrastructure manager vs. Director of information management
A director of information management is an information technology expert in charge of spearheading the efforts to manage and develop information systems. Their responsibilities revolve around setting goals and objectives, handling budgets, identifying the company's needs, and performing research and analysis to determine the best practices to optimize business operations. They must also keep up with the latest trends in technology and data security for continuous innovations. Furthermore, as a director of information management, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, information technology infrastructure managers are more likely to have skills like "customer service," "azure," "vmware," and "windows server." But a director of information management is more likely to have skills like "oversight," "patients," "portfolio," and "infrastructure."
Directors of information management earn the highest salary when working in the health care industry, where they receive an average salary of $137,507. Comparatively, information technology infrastructure managers have the highest earning potential in the energy industry, with an average salary of $112,051.When it comes to education, directors of information management tend to earn similar degree levels compared to information technology infrastructure managers. In fact, they're 0.6% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Information technology infrastructure manager vs. Senior consultant, information technology
A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.
Types of information technology infrastructure manager
Updated January 8, 2025
